Philips Electronics North America - Page 3

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38 Reviews & Complaints

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Another Plasma bites the dust
Posted by Bean138 on 01/12/2011
I hope this review can help save someone from making the mistake of buying a Philips (or anything made by them) TV. My plasma, like a million others, went bad after about 3 years. It just clicks and will not turn on. I was overwhelmed when I saw how many complaits there were about this problem. It seems that Samsung has the same problem but is taking action and repairing their TV's free of charge like a good company should! I called Phillips several times not getting anywhere, e-mailed several times and got to response. I recently contacted my local news station on their consumer hot line. They are also trying to contact Philips. I'm hoping enough people submit complaints to everyone they can so that Philips owns up to its mistake! My friends Samsung was fixed by a professional in a matter of minutes! Well, my Philips TV is all Samsung parts so why won't the fix it??? STAY AWAY FROM THIS COMPANY!

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Posted by Alain on 2011-01-13:
Good idea to contact your local TV station.
Posted by Anonymous on 2011-01-13:
There have been many unhappy plasma tv owners displeased with the short life spans of their tv's. Have you checked troubleshooting websites for possible solutions? I find I can usually solve most issues myself with a little research.
Posted by trmn8r on 2011-01-13:
"I called Phillips several times not getting anywhere"

When you called, what did you ask and what was the response? Is the tv under warranty? Has a repair shop told you the tv can't be repaired?
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Don't waste your $$ on LED's
Posted by Disgustedwithleds on 12/01/2010
I spent the extra money buying LED Christmas lights last year. They worked through the season last year but I got them out yesterday and 2 out of 3 strands of LED's half the lights were out. One strand completely lit the other two strands only half. It is not a burned out light either. I am totally disgusted at the money I spent for one season. My advice spend the money on the other Christmas lights that light for years and years and skip the LED's.
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Posted by trmn8r on 2010-12-01:
Interesting idea, but I'd be willing to bet they will all be LED soon. You won't find me buying them until I have to though.

You say it isn't a burned out light, which would seem to indicate there is no concern about the LED technology itself. LED's last for 50,000 hours give or take.
Posted by JerryCee on 2010-12-01:
Contact Philips customer service at one of the phone numbers listed here.

Posted by Slimjim on 2010-12-01:
They last for 50,000 in controlled environments. Get them wet, and the contacts corrode away within weeks. I wrote a review a few years ago here about the same problem with the same brand. The technology to make reliable OUTDOOR lED lights is much more costly than what these Chinese made strings go for. Like everything else from there, it's far inferior quality and yes, a waste of money compared to regular mini string lights that maybe cost 80 cents more in electricity a season each.
Posted by momsey on 2010-12-01:
All of the LED lights we bought last year still work! *knocking on wood*

And these were our outdoor lights. I keep seeing these complaints but I have been lucky, I suppose!
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LED Christmas Lights Save Money?
Posted by LED'd out on 11/26/2010
We've had Santa's Sleigh and 4 Reindeer on our roof during Christmas Season for over 25 Years. And after 2-3 seasons of use the lights are just done in. The restringing is horribly time consuming, but they have been a staple in our neighborhood so we do it. We decided to restring last year with LED's as they were touted to last many thousands of hours and save electricity. Bull----. One reindeer failed one string in 3 weeks. We said, ok we must have gotten a bad set, mounted the roof, pulled the deer down and partially restrung it. By the end of the season all but part of one reindeer were out. The sockets/bulbs rusted, the LED 'caps' laying on the roof or just missing with a rusted cavity left behind. Did anyone at UL Labs that tested these products and labled them ok really test them for the use they were intended? Did anyone consider using copper wire(or some other non rusting metal) in the construction of the LED? Not only the lost time, more than double the cost, and utter disapointment,( the kid's faces used to glow as much as the reindeer did. We feel we were ripped off. The only way we saved electricity was because they weren't lit at all. We strongly advise anyone that is considering these lights for outdoor purposes to do your homework. No, we didn't contact Phillips. We're not the confrontational type, but I did tell the owner of the local hardware store, and everyone who asks.
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Posted by Anonymous on 2010-11-26:
Maybe a silly question, but were the lights approved for outdoor use? Stringing up lights out in the elements when they were intended to be used inside (e.g. on a Christmas tree) may lead to corrosion and short life of the lights.
Posted by Starlord on 2010-11-27:
Good question, jabooty. I converted the turn signals, tail and brake lights on our truck to LED bulbs over a year ago, and the only problem I have had is with the resistors needed for the LEDs to work properly. As an experiment, I wired one side of the truck with the LEDs and tested them. The LEDs lit up noticeably faster than the incandescents. I have no way to prove it, but don't doubt what I saw when the LED vehicle lighting first became available. They replaced all the light on an 18-wheeler with LEDs, and the power consumption was less than one single 11567 bulb, plus the brake lights come on over 6 feet before incandescents at highway speed. I am sold on them, but you have to be sure they are rated for outdoor use.
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Flabbergasted at the arrogance or ignorance or both
Posted by Seeking Fairness on 06/01/2010
The Senseo single/double serve "pod" coffee maker was recalled a year ago and I dutifully provided information for a replacement. Over a year later after calls and e-mails, no response from this company. I was convinced they must be going through bankruptcy but no. . .they're fat and happy and I'm still waiting for my replacement. If I had any doubts that mine was a lone issue, after reading this great site, I am now convinced this is systemic for this company. Philips has many other products that sound and look interesting but I'll be darned if I'll ever buy or recommend them to ANYONE -- EVER again. Buyer beware with this company.

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Defective HDMI Cable
Posted by OTIS1 on 11/25/2009
I want to write and worn everyone that when you purchase the cables needed to install your electronic components the manufacturers of the cables do not warranty any damage the cable causes your equipment. Here is a description of my experience.

I purchase an RCA DVD player and all the cables need to install. This included the fiber optics cable and HDMI cable. After installing the unit and turning the power on it instantly smoked and shorted out. I returned to the place of purchase and they happily exchange the player. I installed the second player and it also instatly smoked and shorted out. I returned to the place of purchase and of course they did not want to exchange again but asked me to contact the manufacturer (RCA). I decided to purchase another DVD player and try one more time. The differnce was I turned the unit on and installed the cables one at a time, as soon as I installed the HDMI cable the unit smoked and shorted out.

I contacted Philips via their on line customer care site. Their response was very quick, however they told me the best they could do was to replace the defective cable and quoted the warranty information. "Philips warrants that this product shall be free from defects in material, workmanship and assembly, under normal use, in accordance with the specifications and warnings, for a period of one year from the date of purchase.
This warranty extends only to the original purchaser of the product, and is not transferable. To exercise your rights under this warranty, you must provide proof of purchase in the form of an original sales receipt that shows the product name and the date of purchase.
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. Philips liability is limited to repair or, at its sole option, replacement of the product. Incidental, special and consequential damages are disclaimed where permitted by law. This warranty gives you specific legal rights. You may also have other rights that vary from state to state."

I have since purchased a fourth RCA DVD player and new cable and everthing is working great.

So I really don't need the HDMI cable that Philips wants to send me. I would like to be compensated for the cost I incurred to replace the cable and the brand new RCA DVD players.

So I paid three times the price for a working DVD player and twice the price for a working HDMI cable.

I do not want to contact RCA because it was not a defective player. This has been a very disappointing proccess. I do not intend to purchase any additional products from Philips Electronics.
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Philips wont honor warranty
Posted by Bobbobbob on 10/23/2009
I had a sonicare brush I loved but it stopped working many months well within the warranty. Philips would not replace it or honor the warranty.
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Posted by karleebarlee on 2009-10-23:
maybe the part on it that broke isn't covered in the warranty? some more details may help.
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Don't Buy Philips Electronic Devices
Posted by Hatephilips on 09/07/2009
I bought a Philips DVR player. It was poorly engineered and made.
It does not have standard features and after playing no more than
20 DVD's in 6 months it destroyed a DVD. It is cheap I have to
admit, but buying it turned out to be expensive in the long run.
Don't buy their equipment it is not worth it at any price.
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Posted by Anonymous on 2009-09-08:
I buy low end electronics for my classroom use-used maybe three or four times in a year. Schools don't provide us much, so it's up to us. People who buy cheap electronics and computers usually get exactly what they pay for, unfortunately. Phillips used to be a decent brand. :(
Posted by Eloise on 2009-09-08:
Sorry that it broke down so quickly. That is really unacceptable. Have you contacted Philips? As for the features you should have checked the box just in case. Especially if you wanted some specific option. I've noticed that there are a great deal of bare bones DVD players on the market now. I can't figure out why they are doing this. Hope the next DVD works great.
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Poor Customer Service
Posted by Kellikatie on 07/21/2009
My Sonicare toothbrush fills with water in the battery compartment and affects the brushing action. When contacting Customer Service, I was told "Yes, we know there is a problem with your model. NO, we will not do anything about it -- just take the brush head off after every use and clean the unit". (2 times a day???) The instruction manual calls for this cleaning only once a week, and it is not an easy thing to do. I am totally disgusted with this product, and will never buy from Philips again.

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Posted by Erin9 on 2009-08-22:
It takes 1 min to clean the toothbrush with mild soap and water once a week. It takes about 30 seconds to empty out the water that collects into the well of the handle after each use and dry it off. The water building up cannot affect the performance of the toothbrush because there is alot of lining around the battery and there is no way water can get into the battery. Check the manual on battery removal. You destroy the handle to get to the battery.
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Do not buy Phillips LED Christmas lights
Posted by Thorta on 12/21/2008
I have 9 strings of Phillips LED Christmas lights I purchased at a premium price in 2007. Every single one has 1/2 of the lights working. I've spent 2 hours on the net trying to find out how to repair them. Rust inside each light I've pulled out.

100% failure of 9 strings purchased at nearly $20 last year in Cincinnati area.
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Posted by Anonymous on 2008-12-21:
I don't know who made the ones I have, but they are hardcore badass. lol!
They are real big, real cool, and work real good.
Posted by Davenport on 2008-12-21:
Could it have something to do with where they were stored?
Posted by GenuineNerd on 2008-12-21:
Were these lights that were designed for indoor use that were used outdoors? Were they left outside all winter (or all year?)
Posted by Slimjim on 2008-12-22:
I wrote a complaint last year or so here about these things too. They are extremely short lived if used outdoors. I was explained there are different degrees of quality (like anything) with LED lights and these are as cheap as you can get. That's why I won't make a full switch to using them. Two seasons at best is all I've gotten from strings used outside.
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Corrosion on bulb contacts
Posted by Cin City Santa on 12/11/2008
CINCINNATI, OHIO -- I purchased and used 60 bulb strings of Philips LED Christmas lights during the 2007 Christmas season. I've only been able to get half the strings working this year. Sections of some strings will not light, and other strings will not light. The contacts on the bulbs are rusted and in some instances break off when you pull the bulbs. The sockets are full of rust.

Love the idea of LED lights, but I'm back to my old lights this year.
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Posted by tnchuck100 on 2008-12-12:
Sounds like you stored them in a damp area after last season.
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