CINCINNATI, OHIO -- I purchased and used 60 bulb strings of Philips LED Christmas lights during the 2007 Christmas season. I've only been able to get half the strings working this year. Sections of some strings will not light, and other strings will not light. The contacts on the bulbs are rusted and in some instances break off when you pull the bulbs. The sockets are full of rust.
1 Replies - Latest reply on 12/12/2008Add reply
Love the idea of LED lights, but I'm back to my old lights this year.
ALEXANDRIA, VIRGINIA -- I bought this TV in March in high hopes of watching the Olympic games Which I have not been able to with this high tech TV. I had started seeing problems early on but then I was told since I don't have a cable the picture is not going to be the best quality. In August it just starting running strips of colors and then finally it just stopped running. I have been talking to the Customer since then it was September 26th when I finally got a technician to take a look in to it, I kept calling the customer service and they would ask me to to get in touch with the service shop. The service shop is equally useless. They don't have the parts yet.
2 Replies - Latest reply on 11/05/2008Add reply
Finally the Philips customer service is going to escalate the matter after 3... months. And then too I am going to get a call from their Customer relations officer in 3-5 business days and if they agree to replace the TV it will be another 15-20 days to ship it. Can you imagine so another month without TV, I cannot express my frustration of losing the Olympics and then the presidential race.
I would never ever suggest anyone to buy a Philips .
Terrible Product And Support
VENICE, CALIFORNIA -- I bought a new Philips 37" LCD TV on 7/28/2007. I took the box home and discovered the unit had a defective screen - some pixels were not working. The exchange was due to Best Buys 30 day warranty. The ... read full review5 Replies - Latest reply on 09/05/2008
LAKE ZURICH, ILLINOIS -- I had a 55 in Philips rear projection TV that needed repair and was covered under a service contract with Philips.I called them and they gave me the name of a contractor to call to fix the set. These ... read full review8 Replies - Latest reply on 11/02/2007
Two weeks after buying a Philips surge protector model gb8pcsc it caught fire. It burned through both sides. Looks to have gotten as hot as a stove element. Sent pictures to Philips several times with no response from anyone.
1 Replies - Latest reply on 10/30/2007Add reply
Would like to send pictures of whats left of this thing but don't see a place to attach them at this site.
LEXINGTON, KENTUCKY -- Purchased 30" LCD from Best Buy in 2006. In August, 2007 picture went dead, sound fine. Local TV rep could find nothing conclusive and gave up. Returned to Best Buy and in October, 2007 returned with a $3,500 estimate for labor only with nothing for parts citing a "defective LCD panel. Problem: paid approximately $1,000 for TV new and can replace at Best Buy today at approximately $750. Gave no other options. Considering a Consumer Protection Act lawsuit against Best Buy as this is nothing more than an encouragement to buy the extended warranty (at about 25% of the retail price) or either purchase a new TV.
1 Replies - Latest reply on 10/20/2007Add reply
If we cannot fight the manufacturer, which is where this belongs, then maybe we can fight the retailer that assists.
HILTON HEAD ISLAND, SOUTH CAROLINA -- During the month of June, our eight month old plasma TV's screen stopped working properly (model# 42pf7328-37). The screen showed everything in shades of red and green while a huge "black hole" was growing ... read full review
PALMDALE, CALIFORNIA -- The equipment comes with a one-year limited warranty and one it expires ... they are useless in case of any defect or failure. Customer service is impolite and they change things once and again. They have a flat-fee for repairs. In the case of a home theater system: $125.00 + shipping and handling + parts. Obviously, when a home theater system price is between $155.00 and $250.00, that fee makes their service worthless. better buying a new one. In other words, they don't provide an acceptable repair service. Period. A great different with Nikon or Sony (to give two examples) 1 Replies - Latest reply on 06/08/2007Add reply
SANFORD, MICHIGAN -- I got my TV on 12/8/06 about a month later it got a bad spot in the upper left corner so i to call Philips for a service center in my area the they said it wold be about two weeks then they came out the guy took 1 look at it said it need this part or this one and it would be about two weeks and they would call when it was in they call and told me that they where coming to fix my TV then they came they said we are here to take your TV back to the shop to fix it and it would be about 10 days. Now I have no TV to take it place or anything so I called Philips customer service to see why they don't give me a loaner TV the guy says there's not any thing they can do it's not there policy. so why should i care about them you spend $1300.00 for a TV and get a lot of WHO CARES ! we got you already HA HA HA ! So this is all I got. I'm done.
1 Replies - Latest reply on 08/28/2007Add reply
I have had this TV for 2 years 3 months, I enjoyed for 2 months, in the shop for 3 months, now the bulb went out the part is 415.00. They will not do anything to help me. their reply is sorry. They didn't offer me an extended warranty probably because they knew the t.v. would have more problems. It's a 62 inch high-definition. Their on-line support system is temporarily out of service. 5 Replies - Latest reply on 08/28/2007Add reply
Save your $$$
NEW YORK, NEW YORK -- My Plasma 42" TV broke down only 2 months after we got it (Christmas gift, over $2000). After months of talking and mediating between their (numerous)repair shops and their company - they were arguing ... read full review4 Replies - Latest reply on 09/11/2007
Where is my TV?
I bought a 42" plasma TV back in October from Best Buy. It had a problem with the color. Any part of the screen that should have been white was showing pink and blue. I called Philips in early March ... read full review4 Replies - Latest reply on 08/28/2007
SPOKANE, SOUTH CAROLINA -- This is in regards to a warranty offer Philips Warranty Service Dept sent to me, seeking $875.00 for an extended warranty. What they said in their offer was the cost of fixing most common problems was between $4,500.00 to $5,700.00. The problem I had with that is that I paid $1,800.00 for the 42" plasma TV and can buy it today for that price. I have sent numerous e-mails to make them aware that their service department is doing this and after 5 e-mails, I have yet to get a response. If anyone can shake the tree on this it would be greatly appreciated. Thanks2 Replies - Latest reply on 05/01/2006Add reply
We bought it with the promise of a rebate and complimentary coupons; we submitted the required documentation but received neither; recently it broke while still in warranty; we e-mailed both the US office and the home office but both were ignored 2 Replies - Latest reply on 08/22/2009Add reply
I think it is horrible how they handle their rebates. The receipt says 8 weeks and I have been waiting over 11 weeks and they just told me another 1 to 2 weeks. Every time I call they tell me another story. 2 Replies - Latest reply on 06/13/2002Add reply