1 reviews & complaints.
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1580 Francisco St., Suite 101
Torrance, CA 90501
877-742-1960 (ph)
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So our wedding photographer uses the site Pictage.com to host his photos for his customers and their family/friends to view and purchase from. In order for me to view my own photos on that site, I was required to join. That is, I was required to create a user name and password. When our wedding photos were posted online, they sent me an email to notify me of it and included my user name and password for reference (not uncommon). HOWEVER, they took it upon themselves to COPY OUR PHOTOGRAPHER ON THE EMAIL. Yes, that's right. They apparently thought they had the right to share my password with another individual without my consent. I, like a lot of people, use a universal password. That is, I use the same password for nearly everything I do online. So that means that my photographer (although I have no reason to necessarily distrust him) now has my log-in information for EVERYTHING that I do online. That is how phishing works, for those of you who may not know. They get you to enter a password for ANYTHING and then try using your email address and password to hack into your bank account, your PayPal account, etc., etc.

I sent Pictage the following email about it:
When sending me an email to notify me that my event was online, Pictage included my password in the email and copied the photographer on the email. I have a HUGE moral problem with being sent an email containing my password when this email is also being sent to a third party. That practice is HIGHLY irresponsible and unethical. Please CEASE this practice IMMEDIATELY. I expect to hear back regarding this matter in a timely fashion.

They responded this way:

Thank you for contacting Pictage! We include your photographer in the email because they are the ones who are helping you with your Event most of the time. We try to make sure that you will be able to access your photos whenever you would like, and if you are having techinical problems, you would be able to contact both us and your photographer if one or the other is not available. You can always change your password in "My Profile" located in the upper-right hand portion of the screen once logged in.
If you would like to make a suggestion, please email ideas@pictage.com, where we log and record all of our consumer's and photographer's suggestions.
Thank you for your time and patience, and have a wonderful day!

DO NOT USE PICTAGE! I intend to report them to the BBB and anyone else I can think of. Any suggestions, feel free to express them.

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