Pier One

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3 reviews & complaints.

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Poor Service
Posted by on
I am disgusted with Pier One in general. I first signed up for a Pier One credit card two years ago. I never once received a card in the mail from them. After asking two different people from Grandville, MI location where my card was, they responded that I didn't even have an account with them. This to me is just ridiculous. After recently relocating to Kenosha, WI I went into the Pier One store at their location. I once again asked them about looking in the system to retrieve my information. The lady found me within one minute. Can you believe this? I could have been using my Pier One card for almost two years! I was really excited and had the company mail me a new card. Within this time I shopped at the store and bought $105 of items (papasan chair and cushion).

After receiving the bill in the mail, I went into the store with my debit/credit card ready to pay my payment. Unfortunately for me and customers, Pier One does not except debit/credit cards when making a purchase only money/check. So, a week goes by, and what do you know, I am one day late with my payment. So, I walk in the store with a check ready to pay my bill, and get fined a $30 fee for being one day late. This disgusts me. Guess what Pier One? You just lost a customer. I will continue to spread the word to everyone about your poor services. I would like to also add to this complaint that the $105 dollar purchase that was initially made was a papasan chair. After picking the chair up about one month ago, I received three different phone calls including today from the Kenosha, WI store about my chair is still at the store and ready to be picked up.

There seems to be a lot of miss communication within the employees. I could have easily picked up another chair without the store noticing. I am honest individual, and would not of course take advantage of anyone. Please take a note of this. All I want from Pier One, is for the company to mail me a gift card for $30 for the inconvenience and all this trouble for even doing your company a favor for signing up for a Pier One card. There was absolutely no advantages for me as a customer throughout this whole experience. There has been nothing but trouble. These are tough times and I know, yes, I made a one day mistake by trying to pay my bill, I just hate to see people suffer because you (Pier One) decided to become business partners with Chase.
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overnebraska on 2010-01-15:
I've had great experiences with Pier 1, so I would hate to deter anyone from shopping at their stores. Also, for the poster of this complaint, it's very common practice for stores to only take cash or check for credit card payments. It doesn't make sense to pay a credit card off with another credit card. Major retailers like Target and Macy's use this policy.
Dont make your bad day mine too on 2010-03-21:
There is no miscommunication. I have a pier 1 card and if you follow the rules, everything goes smoothly. If you don't have your card, they look up your account using your Social security number and zip code...if you give them the wrong zip, it won't find you. As for your bill, like the other post here, very common for retailer to accept cash/check only for payment. I would just like to say this to you and anyone else that reads this: I have shopped at pier 1 for a very long time and have seen their name dragged through the mud because of the chase card. The chase card is separate from pier 1. Pier 1 has no access to your Chase account, they are just the messenger. Like any and All Credit Card Companies, if you are late, you will pay. But don't let pier 1 go down for this. I shop, A LOT and have seen bad customer service. pier 1 has employees that love what they do because they work in an awesome environment. Because of that, I have seen and heard of them going to the ends of the earth for customers just to make them happy.
pier1insider on 2012-02-15:
associates must open new chase accounts or face unfavorable reviews. they must meet a quota for each shift. by the time I have shopped there a few times I am SICK of being badgered to open a charge card. in this econmy I don't need some hourly associate presuming to know what is best for my personal finances. Just sell stuff and let me decide what is best for me..... Poor associates being penalized because I don't want another credit card. I think I will shop somewhere that doesn't beat me up every time I shop there.
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Terrible Online Experience
Posted by on
Rating: 1/51
First they canceled the order with even notifying me. Then the re-placed order delivery did not show up or call on the scheduled delivery day, 3 weeks later. They have been completely uncommunicative -- they do not inform me of changes in my order status (such as the cancellation), and even when I have called about a problem (such as the missed delivery) and they have promised to get back to me, they don't. Purchasing items in the store is fine, but ordering anything online for home delivery is a frustrating and time-consuming experience. Their competitors offer free shipping (theirs cost $149) and 2-day or 4-day delivery. I've been waiting a month.
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Charged interest on Promotional Balance paid off before due date
Posted by on
WILMINGTON, DELAWARE -- I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired 3/1/2010, 4/1/2010 and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date; however, they applied my payment to the balance which expired 4/1/2010 resulting in an interest charge of $88.57 from the promotional balance that ended 3/1/2010. When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended 4/1/2010 rather than to the last balance that ended 7/1/2010. Both the customer service representative & the supervisor refused to refund my interest, so I closed my account. Not sure if there is anything that I can do about this. Thank you for your time & please let me know if you have any suggestions.
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momsey on 2010-03-05:
You should take it to someone else, because that's ridiculous. There's no law that payments are applied automatically to the promotion ending latest. Someone screwed up, and the person you spoke to was talking out of their butt (since, like you said, the statement they made didn't make any sense.)

Keep annoying them until they fix it and refund the interest you were incorrectly charged!
Anonymous on 2010-03-05:
Sounds like an issue with Chase not Pier One. All banks started stiffing their customers after the new law went into effect.
Dont make your bad day mine too on 2010-03-21:
Have you called chase? I have a pier 1 card. Pier 1 has no access to your chase account.
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