High Interest Rate Card, Refusal To Move Due Date
OREGON -- I got a Pier One Account while in the store shopping. I was told by the saleslady that she didn't know what the interest rate was, but it wasn't bad. I was granted the card, a decent credit limit and bought the patio swing chair. When I got my first statement, I was floored to see it was a 26.99% interest rate. I immediately moved the balance to a zero interest card as a transfer balance, making my Pier One card a zero balance. I waited 3 months and called to ask about changing the due date, for which I was refused. The have a preset due date of the 19th and are completely inflexible, which is weird because I've moved all of my other credit cards to certain due date to coincide with my larger paycheck, and to avoid missing any payments. I then asked about lowering my interest rate since I am not a high credit risk and have a decent credit score. She put me on hold and then was refused this, as the 26.99 I am receiving is the lowest interest rate available with Comenity Bank/Pier One. I said this is ridiculous, then cancel the card at my request, which she promptly did. I also asked since Comenity handles my Catherines Card, the interest rate is 24.99 and asked if this was fixed and inflexible as well. She said she is unable to give me anything lower. She was unable to move the due date on this card as well. I advised I would be cancelling this card as well shortly. It carries a zero balance as well, as I also moved this balance to a zero interest credit card. I told her it is a shame that I have to shop in their stores with a lower interest rate card or cash and avoid having to use their store card because of the high interest rate, and am insulted since I am not a high credit risk customer.
I said it is the stores that are losing my business because of their inflexibility, and why would I ever pay 26.99 percent interest to make a purchase when I can get it for a much much lower interest rate on another card. She did not even attempt to escalate me to a customer service manager and seemed perfectly happy to lose the business. I said this is your loss, poor customer service.