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Pinnacle


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Pinnacle Customer Support SUCKS!!!
Posted by on 08/19/2002
I purchase a Pinnacle Linx videoinput cable, included with this is free Studio 7 software. The hardware will not install properly, when I finally get the bugs worked out of the USB the program stops running and freezes my computer. The only option is to reboot the computer. I cannot transfer video from my camcorder to my computer via the USB linx cable. I have tried a dozen times to contact Pinnacle by phone....NO LUCK....I sit on hold..waiting....waiting....This is a TOLL call....I have been on hold for over an hour. Listening to the same message. ( a rep will be with you shortly). They even have complaints right on there own website about there crappy customer service.I have tried there web site and none of their suggestions work. I have given up on this LINX CABLE!!!! And the crummy software that came with it.I will never purchase another thing from PINNACLE SYSTEMS.....
     
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Posted by Anonymous on 2002-11-13:
Agreed. Pinnacle sucks. Support is no non-existant.
Posted by Ken POed on 2013-06-17:
Trying to get some support to find out where the serial number for the 2nd disk of Studio Ultimate v14 - It's the Creative Pack Volume 2 . Ser no. on 1st (pgm) disk doesn't work. They want me to pay to ask them. Gimme F brake!!!!!!! Anon was absolutely right. Pinnacle support SUCKS!
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Bad Service
Posted by Shelitaywoods63 on 11/08/2011
This company installed security cameras for my business. They do not work. They will not answer my text, phone calls nor emails. This is not the way to do business. Whatever you do, do not pay them until you know for sure everything is done correctly!!! Once they get paid you will never see them again.
     
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Don't be fooled by Pinnacle
Posted by WerthIt on 12/01/2010
ARIZONA -- Pinnacle Cart aka. Desert Dog Marketing wants you to think they are bigger and better than they truly are. Their reviews online look legitimate: http://www.shopping-cart-reviews.com/articles/pinnacle-cart.aspx but did you know this? READ the disclaimer at the bottom!

****Please note: a detailed review like this takes substantial amounts of time. As a result, the cost of time was partially offset by a payment from the makers of Pinnacle.****

Are they kidding? They paid for the review that everyone sees? Oh yeah, thats what I call an honest review!

I started doing research and noticed many of the people claiming to love the software don't really exist in the real world. More paid reviews?

     
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Incompetents run rampant
Posted by IddiKlu1 on 08/04/2009
Bought the software upgrade for $89.95 last year.
Unable to install due to various problems, none of which were satisfactorily addressed by Pinnacle's support staff.
I have spent, conservatively, 100 hours implementing their suggestions, reinstalling the software, etc. etc.
They finally just stopped responding to my help requests. They weren't just incompetent, but unwilling to my last request to at least return my money.
You could make a case for that they simply stole my money. My next step will be to report that to the FTC.
     
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Posted by Anonymous on 2009-08-04:
Are you sure the problem is not your computer?
Posted by MRM on 2009-08-04:
I agree with Dlakers that it may be the OP's computer.
Posted by IddiKlu1 on 2009-08-04:
A) This is a new dual core AMD on an MSI board with 4GB of RAM and 2TB of disc storage), and B) I have tried to install it on another computer as well (I have 4). Same result.
I have been 'playing' with computers for 32 years, 4 years longer than the IBM 'PC' has been out, and am NOT into newbie traps.
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Bad company
Posted by Abelec1982 on 12/23/2011
System not working. Will not return to repair. Will not return phone calls.
     
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Posted by Alain on 2011-12-26:
Texas Consumer Protection & Public Health Division, Attorney General of Texas: https://www.oag.state.tx.us/consumer/index.shtml

Click on 'file a complaint' tab in the upper left part of web page.
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PINNACLE IS A RIPOFF! NO SUPPORT! BOGUS PHONE NUMBERS!!!
Posted by MADWOMANOFBIZ on 06/25/2010
WINSTON SALEM, NORTH CAROLINA -- I HAD A PROJECT TO WORK ON AND my boyfriend ordered the full version of Pinnacle Studio 14 Ultimate. First of all, it charged his card 3 separate times! Then, I used it that night and completed about 4-5 hours worth of work. Went back to open it up the next day, and it went back to the trial version! Ugh! No opt to get back to full version. No customer support; even when you click on live chat, it takes you to a email set up. they finally responded to my boyfriend's email complaint with some bogus phone number that doesn't work. Don't use this program! It is A RIP OFF!!!!!!!
     
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Posted by MRM on 2010-06-25:
This unfortunate incident is one of the reasons why I like to pirate softwares.

PS. Get your free, fully functional copy of Pinnacle on torrent!
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Pinnacle is cheating their customers!
Posted by 2ralf on 02/02/2010
I bought the HD studio 14 software from Pinnacle. I installed it, made it run and all worked out properly except for that the program wouldn't capture video from my device. Now, Windows Movie Maker can capture video from my device, and I have followed every step from the book by Pinnacle (over 400 pages). Then, when I try to get some support I have to wait 6 days. When I get an email, they ask me to complete a survey to judge how their support was!!! "You have been in contackt with our staff. Please give your opinion on your experience" What in the name og GOD!

Die Pinnacle, Die!
     
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