TOWSON, MARYLAND -- Manager disrespectful. I truly had a bad experience. The first was a Book It pizza I ordered for my granddaughter. I ordered a sausage pizza and they gave us cheese but took it back. Then instead of giving us a new sausage pizza, they threw some sausage on top of the cheese pizza and gave it back. I didn't say anything and accepted it instead of arguing for a new one which they should have given us. Then while biting my second slice of my stuffed crust sausage pizza I found a piece of hair in my pizza. When I reported it the waitress asked me if I wanted a new pizza or my ticket discounted.
This was the first time I ever had this happen so I didn't know what to say. I asked how much was the discount cause I really wasn't feeling another chance of hair. She asked at the counter and I heard the manager say, "She's not getting it for free." I wasn't looking for free. We did order the pizza and we did have three and a half slices before I saw the hair. It was clearly under the undisturbed cheese, not on top. He made me feel as if I put it there to get free food which I didn't. I didn't want free just courtesy.
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a woman come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG. She was going to call police but I couldn't understand why since she was the only one who was breaking the rules. In the past I service their business but not now. I think the manager of that store was the real dog!
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is ** for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. The crust that was supposed to have cheese in it was replaced with air pockets. When picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been sitting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.
First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, let's talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not.
I proceeded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.
CONVERSE, TEXAS -- No food on the buffet table, waitress asked what you want, mgr. and 2 other employees were reading the paper instead of putting pizzas out for lunch. When they noticed I was taking pics they decided to put pizzas in the oven - by then my lunch break was over. Salad bar was also nasty.
I would not recommend this Pizza Hut, they need a new manager that is going to take charge and make sure that the products you are paying for are out in a timely manner - not be reading the paper. Upon checking out the waitress asked me how everything was so I told her and she just nodded and said "Yeah I know, the food right?" Sorry place and sorry management, he needs to be replaced - he does nothing. I have pictures if needed.
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person. I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.
Second order was during the evening - another personal pan & a medium pizza. Same transaction - paid by credit, handed receipt, having the driver hand it right back to me asking for tip (not the same guy) - at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have gone to the previous guy. He once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door. Next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
ST ANN, MISSOURI -- First off what pizza place can not break a hundred dollar bill and if for whatever reason they can't why would you be rude about it. Most customers would already be upset that you couldn't break their hundred dollar bill but you have people stupid enough to be rude and upset the customer even more. What kind of people do you have working for you?
I order from Pizza Hut at least once or twice a month and will no longer go to this location if any at all because of the way I was treated by that cashier who gets paid to take care of your customers. I have been a manager in food service for almost 10 years and know that taking care of a customer is the most important thing, without the customers business you wouldn't have a job at all.
WINFIELD, WEST VIRGINIA -- I was calling in an order and was asked to hold. The phone was laid down and I could hear in background discussion with a disgruntled customer. After the person hung up there was language (the **-word) and description of the customer just being talked to. I am glad my wife didn't call. I would have been even more irate. No one picked up the phone so I hung up without placing my order in a couple of minutes. I won't call this Pizza Hut again if this is the type of service I will get and the type of language I will hear.
NORTH CAROLINA -- This is an informative letter in response to the Pizza Hut complaints listed on your website. I have worked at three Pizza Huts in NC and here are a few things that consumers in NC area should know. I HAVE NOT eaten Pizza Hut pizza since I quit 5 months ago. The following is only applicable to RAGE, Inc. Pizza Huts, NOT Pizza Hut Inc. (There is a difference, a big one!)
I have tried for months to figure out someway to get the word out because I can't find any help to resolve these issues. I can't help but think what if my child ate a pizza from Pizza Hut while at someone else's house and became deathly ill or worse; very young children and the elderly are more prone to food borne illness than the average adult (learned this one in ServSafe). That's another funny thing, Rage Pizza Huts are paying for ServSafe certification and then completely disregarding what they paid to teach their general managers.
While at the 1st location, we were infested with rats and our District Manager did not take care of the problem until one of our employees and customers called the health department to tell them that there were rats in the dining room and a dead rat in our water heater. The restaurant had continued to wash dishes and service food on the supposedly "clean dishes." The problem wasn't fixed until we were shut down for two days by the health department. The water heater went out at another time and we were told that we could not close, just wash the dishes in cold water and continue business as usual.
The next place I worked, I trained for my General Manager position. Recurring times I saw 1-2 day old dough go out the door to customers (if your pizza is flat, it's on old dough... call back and get a refund or another, your best bet is another pizza establishment, not another pizza from Pizza Hut, other items are probably old too) and old veggies being used on the make table and salad bar (hidden in "new" food). If anyone knows anything about dough it starts to grow yeast after a day or so of sitting and smells like alcohol; it can be potentially dangerous if eaten.
As a new General Manager, while looking for new hires, I was told "do not hire deaf people, they are loud and obnoxious." My District Manager even told me to take a 5 lb box of blackened, molded, slimy mushrooms out of my trash can and put them back into the fridge to be used (You'll be glad to know that I threw them away after he left). "We can't afford to throw away food," were his exact words. He also called me before an inspection and told me not throw away any close to or expired food, just change the expiration date on the container so the health department could not get us.
Subsequently, I had a rough week at my restaurant following a local high school graduation. We had no tables, therefore my waitresses didn't make any tips that week; we were empty, almost every sale was carryout or delivery. At the end of the week I was instructed to delete any supplemental pay that was due to the waitress to ensure that they did not received minimum wage for that week. I refused and quit.
As far as I know, no one has ever taken these matters seriously. The NC Labor board was contacted and I'm assuming blew the entire thing off because I was never contacted after telling my waitresses that I would back them up at every turn and waitresses not receiving their pay is still occurring (I still have relationships with certain Pizza Hut employees that can verify these stories). I can't file a claim with the NC Labor board because it does not regard my pay, and I can't make a claim for someone else that is afraid to lose their job in fear of retaliation.
If they would just subpoena Rage Inc.'s records, you can log into their system and pull up every possible thing that happened on a person's time slip or food ticket. On the time slips, it shows what tips were claimed and what they were changed to. It will also tell you who altered the claimed tips.
(Basically, GM's, Assistants, and District Managers are logging into the system and claiming that waitresses made more tips than they claimed to avoid paying 6.55 an hour instead of 2.13 an hour. I know wait staff not claiming all or sufficient tips happens occasionally but I know for a fact that my waitresses were being screwed; you can't make tips if no one eats inside your restaurant and order everything to go.)
Rage Pizza Hut will rob your children if they work for them as wait staff; they will be (excuse the term) screwed out of pay due to them, treated with no respect, forced to service inadequate and unsafe food, and discriminated against. They will also work in unsafe and unsanitary environments.
I have tried what I can, I was just wondering if maybe I could get some help from someone out there that could help bring this Nationwide Corporation's abusive practices to a halt. If it happens in 3 restaurants in NC, I can almost promise you it happens everywhere else. All general managers attend the same meetings in every district, the story is probably the same, just with different faces.
By the way, I don't need this forwarded to the company, they already know what is occurring, they are encouraging it. And if one of them in my region reads this they will know exactly who I am, I questioned these issues several times within the company.