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Fake Survey Chance To Win $1,000 or IPOD
Posted by Noahsgrama on 03/19/2010
I received a receipt for my order at Pizza Hut. The Gentleman informed me that a lot of people had won just by entering a website on the back of the receipt. Nothing exists!! There is no place to log on to any specific survey that gives you winnings of an IPOD or $1,000. Pizza Hut should have checked this out before telling customers about a fake site.

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Posted by Anonymous on 2010-03-19:
How does this site NOT exist? I had no problem getting there:


Posted by Anonymous on 2010-03-19:
A lot of fast food places are doing it now, I had a shot at $10,000.00 from Jack in the Crotch. They don't provide a logon number on every receipt, it's a roll of the dice if you get a receipt that you can enter for the $10,000.00. Never heard from Jack so I guess I didn't win.
Posted by Starlord on 2010-03-20:
Every receipt I have gotten from Pizza Hut has the website prominently printed on the back of the cash register receipt. something you might try, send an email to http://WWW. webmaster@tellpizzahut.com and let them know the supplier of their register tapes is not printing the site for the contest. The contest is not fake. What makes you feel it is? Don't be so anxious to ascribe evil to what is actually a simple mistake on someone's part, maybe even your own.
Posted by Ytropious on 2010-03-21:
WHY are so many people having a problem with this?? Is it like easy to make a typo when typing it up or something??
Posted by noahsgrama on 2010-03-22:
Pizza Hut takes you to a site called tellpizzahut.com. All you see are links to a bunch of surveys but I never found the IPOD one or winning 10,000. If you do have the proper link then feel free to let me know.
Posted by Anonymous on 2010-03-22:
"IPOD or $1,000."

That is the proper website. You have a chance on winning any of those things... but there isn't a specific survey to take for those specific things.
It even says... on that page... "Remember, by completing our short survey, you'll receive: 10 chances to win $1,000 cash... plus receive a chance to instantly win great prizes."
You just enter the information on the right side from your receipt and viola.
Posted by Anonymous on 2010-03-22:
Personally I think those surveys are a waste of time I have done thousands of em and not won squat.
Posted by Anonymous on 2010-03-22:

That tells you the prizes for that survey... which include either the $1,000 dollars cash or the ipod.
So, it is the correct website to take the survey and win those things.
It's not fake. It's not fraud. It's simple and easy.
Posted by Nosferatu on 2012-07-23:
I do not know about the Pizza Hut site. I do know Empathica is misleading the consumer. As an example if you enter the contest via Golden Corral, Dollartree, Hobbycraft, Commerce Bank or the many other companies who use Empathica for customer Feedback, you will be redirected to the appropriate Empathica link for the chain. Just look bach throught the winners lists at more than one or all the sites. You will see one daily winner for the cash and one daily winner for the iPod. I just entered the sweepstakes this last hour at commerce bank and golden corral both sites have the same winner,Victoria from Penn and Keith from Fontana. I urge you to go back through the winners list for every Chain that uses Empathica and compare. I ask you this, If you are the CEO of one of these chains and you purchased 1000 iPods as a gimick to bolster sales, what would you do if someone in Ontario or the UK won one of your iPods and your company is mostly in the SE US, or vise versa. I would be mad.
Is it fake, You decide.
Posted by scottymac on 2012-09-17:
I was notified by email today that I won the $1000 prize for filling out pizza hut's on line survey. I own my own business, and I like feedback from my customers, so I always try to fill out easy, on line surveys for the benefit of that company's customer service dept. Good or Bad, I fill them out. To be honest, I didn't even know they had a contest because I never win contests.
I'm just worried they want my SS# and I'm going to talk to someone live, on the phone at Pizza Hut before I send them that.

If it's true, and I really did win $1000 for filling out their survey, I will post it here for all to see. I'm a stucco contractor in so calif. who hosted my friend's fantasy football draft in my warehouse, order pizza on line and filled out the online survey. $1000 is more than I can win in the fantasy league !

If the check comes, I will post it here.

Posted by EdK on 2012-09-25:
I too received an email similar to scottymac with a follow-up on 9/24. I too am leery and have called Pizza Hut directly before providing my SS#. Awaiting a callback from them.
Posted by Allen harris on 2012-09-27:
I recieved great service at the dine in 023986 store
Posted by joe waldron on 2012-09-29:
very happy,with are order she was very helpful. in pinecity.
Posted by Annoymouse on 2013-06-01:
I'd actually like to hear about anyone that has actually "won" and offers proof.

Otherwise I suspect Pizzahut is just selling my contact information to 3rd party spammers.
Posted by TGM on 2013-07-24:
This is for real, not a scam. Try this link to get all the help you need to be in with a chance to win:


You can thank me later after you've won :-)
Posted by Ed on 2013-10-16:
So, I guess the check didn't come Scottymac?
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Posted by Tonia lee on 04/02/2010
I received a receipt for my order at Pizza Hut. The Gentleman informed me that a lot of people had won just by entering a website on the back of the receipt. Nothing exists!! There is no place to log on to any specific survey that gives you winnings of an IPOD or $1,000. Pizza Hut should have checked this out before telling customers about a fake site.

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Posted by Anonymous on 2010-04-02:
It's not fake.
After you chose the language...
You just enter your receipt information on the right hand side.
And it says on that same page "10 chances to win $1,000 in cash or other great prizes" one of which being an ipod.
It's really *not* that hard.
Posted by Ytropious on 2010-04-02:
OMG why, another one!? I was just at pizza hut I need to go find my receipt and see what all this is about.
Posted by Anonymous on 2010-04-02:
If you (the OP) go to that page and there's nothing there, perhaps your system requirments aren't up to par.

http://www1.empathica.com/client_rrp/help/help_files/Help_NA.html If you run into issues.

Posted by Anonymous on 2010-04-02:
is there any reason to be sarcastic and then come back simply to scream at the op? and some of ya'll question why the admin has to keep tightening the leash.
Posted by Starlord on 2010-04-03:
People keep yelling about this contest, and claiming there is no way to enter it. I had no trouble at all. As far as being sarcastic goes, if someone cannot figure out how to read the info on the contest site, then someone needs to be sarcastic with them. If I can figure it out, anyone can.
Posted by Ytropious on 2010-04-03:
KJ I was not screaming at the OP, there was another comment here by some new member saying it was a scam and my caps reply was to him, not the OP. His comment is now removed I see so my comment no longer makes sense :-/
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Customer Service
Posted by Shygirl79 on 05/20/2005
LOMPOC, CALIFORNIA -- On April 29.2005 I placed an order over the phone and I was speaking to Brian an employee over the phone. I asked if the had the pizza strips that were $9.99 and Brian said in a rude tone of voice "We never had those" but we do have the dipping strip pizzas. I said I will take one order with all Ranch. Then I asked for a family order of Bread stick. He said you mean double order right. " I said yes a double order." He was very rude over the phone to me. I asked for his name and he paused and said my name. I said yes do you have a name. He finally gave it to me. I went to pick up my order and asked to speak to the manager.

Spoke with manager and explained the issue I had with Brian over the phone. The manager said to me "Oh Brian would never say that he is such a quiet boy" and walked off. I was very unhappy. I got on the computer with Customer service that night and 10 days later I received a coupon for a free pizza of Choice. I was happy that my complaint was read. Then I walked into the Pizza Hut Restaurant on May 12.2005. I had a free pizza coupon from a previous complaint. Coupon stated Free Pizza On Us. I asked for an X-Large Pizza. Gave coupon to employee. Employee took coupon over to manager and came back to me and stated that we ran out of X-Large pizzas for the night. I ordered a large pepperoni and ham. I was told the pizza would be ready in 25 minutes. I ran to the store and came back 30 minutes later to pick up my pizza. My order was NEVER placed. The manager Bea Xiong said to me oh you never came in to place order did you. I told him YES I did and this gentlemen took my order. He started to argue with me. Mr.Xiong finally put my order in the computer 5 minutes later and told me it would be ready in 35 minutes. It was getting late and I was hungry and not very happy. I told him to have it delivered and he told me It would be an 1hr to have it delivered.( I live less than 3 miles from Pizza Hut) He started getting an attitude with me. I left go go home and the pizza was at my house 55 minutes later. I had my dad call and ask if they had X-Larger pizza and they told him yes what kind would you like.

He then explained that my daughter was in there earlier and was informed to her you didn't Mr. Xiong said oh it must have been a miss understanding. Ya right. I was a CUSTOMER that was LIED to. The coupon never stated what size of pizza you get for free. Pizza hut has UPSET me two times in the last 3 week. I will find another place to order pizza for a while. The staff at the location are extremely rude to customers and they don't care how they treat there customers. Corporate needs to go in and take some control.
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Posted by generic user on 2005-05-21:
I'm sure that Pizza Hut won't miss your "Business", if that's what you want to call it. They make money from selling pizza to honest customers, not giving them away to perpetually disgruntled scam artists.
Posted by @hotmail.com on 2005-06-03:
I really hope you didn't eat the pizza that was delivered, I'm sure there was lot of 'extra' toppings on it.
Posted by MsDownshift on 2006-08-06:
Yes, and this store like so many others will soon be closed due to the poor customer service. The managers don't realize if they have no one to serve they just put themselves out of a job!
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Worst customer service EVER!!
Posted by Jackiemendez on 04/19/2005
LOS ANGELES, CALIFORNIA -- I was craving garlic bread, so I went to a Pizza Hut at Pico Union Square to order just bread sticks. The cashier charged me and said they will be ready in 15 minutes I thought it was too long for just 5 pieces of bread and it was worse: I ended up waiting for more than 20 minutes! I got the box and went home just to realize 10 minutes later I got chicken wings instead. I, angry, went back and showed the girl what they gave me. She said "Oh, I'll give you bread sticks. Do you want to keep the chicken wings? you'll just have to PAY THE DIFFERENCE". I told her I would like to keep them too but I didn't want to pay anything for them, that was the list I deserved for the incident. She told me "well, I'm sorry for that but if you want to keep the wings you have to pay for them." Or I could keep them just she wouldn't give me my bread sticks. I told her I wouldn't pay and that I wanted my bread sticks because I did pay for bread sticks and showed her the receipt. She kept arguing and saing she wouldn't do that. I asked for the supervisor, her answer was "I am the supervisor". I frustrated ask her, "Are you going to make me pay for the chicken wings after you made me wait 20 minutes for 4 bread sticks and... She interrupted me and said "Not 4, it's 5 bread sticks and you should've checked your order before you went out the store". I told her it was her responsibility to check the orders before you give it to the client. She told me, "It's not my fault, I didn't give you the order" By now I knew I was wasting my time with her "the supervisor" and there were more clients waiting and listening to the argument so gave her the chicken wings back. She got them and trashed them there in front of me and told me "Your bread sticks will be ready in 15 minutes." I went back home and came back for my bread sticks in 20 minutes.

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Posted by chris75056_1 on 2005-04-19:
Well, I guess you showed them! I guess...?
Posted by AZJEM on 2005-04-20:
Rule #1 "Never" make someone mad that's preparing your food. Your right, they made a mistake and sounded pretty rude, but you kind of allowed them to waste more of your time in the end.
Posted by Anonymous on 2005-04-20:
You went back home? For all that trouble and time you could have made your own breadsticks. Go to your local grocer and buy a BAG of breadsticks to save yourself all that heartache.
Posted by Anonymous on 2005-04-20:
The way this episode transpired, I think it was a tie in the "wit department".
Posted by sublimechick on 2005-05-01:
Hi, I used to work for Pizza Hut. I was the shift manager there, going my way up to becoming an assistant manager. Anyways I was there for 3 years and yes we would get plenty of customers that would be so mean and rude and lie just to get free food since we have a policy "customers are always right". Anyways at the other hand, we would get customers like you who got a different order than what they originally made, and in your case, I would gave you the wings plus the breadstick that you had originally ordered and also I would ask if you wanted a future credit or your money refunded along with the wings and breadstick because it was our fault. I do admit that sometimes some of the other employees even managers doesn't want to admit their faults and doesn't care about customers. Well I do. Eventhough I got treated very badly by Pizza Hut management themselves, that's why I walked away (QUIT), I believe that a job is a job and it's my responsibility to take care of customers because I was in charge of my shift. What I suggest to you for next time or for anyone reading this is to right away ask the manager in charge for a number where you can reach the market office to speak to the area coach and it will definetely scare the living hell out of them. I'm sorry for your bad experience at Pizza Hut. Too bad you didn't go to my store when I used to work there or you would've got the best customer service you ever received in your life, because that's where I'm the most expert at :)
Posted by Chet_13 on 2007-07-10:
Sublimechick - so very glad that you're an "expert" at something, but perhaps you should work on your story? In an earlier post, you said you were with Pizza Hut for 5 years. Now that is an awfully big discrepancy.

Everything that Pizza Hut puts into the oven takes (for my PH) 8 minutes, 10 seconds at 440 F to go through. So, even if that is all you ordered, they have to go through the entire time. As pointed out, there are "shift supervisors" and "management". Next time, ask to talk to a MANAGER.
Posted by docc on 2007-12-15:

We called and placed a delivery order. We were informed it would be appx. 20-25 minutes. 40 minutes later we called. We were told the driver was in route. An hour later ew called. Still, the driver was in route. We got dinner at another take out, ate, and the driver showes up. 2 hours 10 minutes later!! What a waste of time!
Posted by docc on 2007-12-15:
CARY PIZZA HUT - STILL THE WORST, and the Last time we EVER order -
We obtained coupons (online) for a pick-up on 2 pizzas. My wife went to the store, and the cashier refused to give her the discount, stating that the coupons she was using were printed. Well, duh, no kidding, printed from their website.
My wife got the pizzas anyway (our 2 kids were hungry. As she was leaving, she notices THE EXACT SAME COUPONS on the box!!! and they still refused to give her the doscount; even when she requested to see the namager.
Absolute morons...... We are through with EVER partonizing this franchise again.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Debt Collection Agency Taking Your Order
Posted by Airtran Former Employee on 01/23/2013
ALL CITIES ALL STATES, MINNESOTA -- Pizza Hut has contracted with a debt collection agency (IQOR) to take your order. When you call in you may reach this agency and its collectors are taking your personal information while having their debt collection software up as well. This debt collection agency collects on everything from student loans, cell phone debt, to medical bills. It would be simple for these people to copy/paste your information from the Pizza Hut database, that they have been given access to, into their collection database.

If you do in fact have an outstanding debt then you have just given them your name, address, phone number, and possibly your credit card information. If you call to order something they will do everything they can to make you think you are actually reaching a Pizza Hut when you have in fact reached this debt collection agency. I say this is dishonest so beware
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Posted by Nohandle on 2013-01-23:
Where did you learn this information? I'm most interested.
Posted by CUontheFlipSide on 2013-01-23:
Yeah, I'd like to know that too.
Posted by trmn8r on 2013-01-23:
Does this mean that after they steal your information, they arrange to have the order placed clandestinely with the location that you called? That's one honey of a conspiracy.
Posted by Karnamay on 2013-01-23:
The thought of this is extremely frightening.If true, you would think Pizza Hut would have better business sense.
Posted by bargod on 2013-01-23:
Do you get served a pizza or do you just get served?
Posted by BigAl on 2013-01-23:
I googled IQOR and it looks as if this company could be the call center for Pizza Hut. This is just one of the things this company is designed to do. It should also be noted that not only could this company track possible debtors it also is designed to analyze each caller for future marketing endeavors. Looks like big brother has arrived and he's delivering your pizza.
Posted by leet60 on 2013-01-23:
One of the services this company provides is call center contact agent contracting for various companies. This may include "order taking", and is not an uncommon practice today.

I work for a company, that for several years, actually took your order at the drive through for a major fast food chain. While you may have been in one city giving your order at the order station, the person taking the order was often working from home several states away.

Posted by Obsfucation on 2013-01-23:
Debt Collection is highly regulated, and requires more than a small amount of specialized training. It is inconceivable that a company would use trained collectors to take pizza orders.

This company may have different divisions, and one may be an order-taking organization, but I just don't believe that the same employees are doing both tasks, I don't even believe they are in the same facility. They have facilities located in seven countries, I am betting they have very segregated functions.

Finally, how long do you think their contracts with any vendor would last when it was discovered that they crossed lines with personal data?
Posted by DebtorBasher on 2013-01-23:
If they are representing themselves as Pizza Hut and not a collection agency, they are violating the FDCPA...misrepresentation.

I'm going to have to go read more on this issue to see what they are actually doing and how they're doing it.
Posted by JAKFK on 2013-02-02:
It seems they want my dough more than I want theirs...
Posted by surrounding on 2013-02-16:
Thanks for any other great article. Where else may anyone get that kind of info in such a perfect method of writing? I have a presentation subsequent week, and I’m at the search for such info.
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Maggots in my Pazone
Posted by Leighanne on 08/21/2007
CORPUS CHRISTI, TEXAS -- PIZZA HUT- 4938 S. Staples Corpus Christi, TX

Me and my husband were dining in, and ordered the meat lovers pazone. Meanwhile about halfway through our meal my husband noticed something crawling in the sausage. It turned out to be maggots!!! We took it up to the store manager, whom tried to act like she didn't see anything. The cashier was telling the manager "You don't see that"? The manager then walked off and never acknowledged the situation. The cashier then proceeded to tell us that our meal would be free (Like we would have paid for Maggot Pazone!). We then left. I called the Corp office the next day and was told "Someone had left a door open so they have been experiencing a huge gnat problem, but the exterminators have since been out and there should not be anymore problems like this. Sorry for your inconvenience".

I'm sorry but eating maggots is not just an inconvenience, ITS UNSANITARY!

We will never eat at another pizza hut again!
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Posted by Anonymous on 2007-08-21:
Do maggots really survive the cooking process? I really would like to know if someone has the answer to this question.

Posted by Anonymous on 2007-08-21:
Dead or alive--gross!
Posted by trumania on 2007-08-21:
If I were you I'd really file a complaint with the Health Department and also request they do a health inspection.
Posted by Anonymous on 2007-08-21:
My goodness sounds like your pazone was severely undercooked. We had a similar complaint not too long ago from starlord, a very valued member. http://www.my3cents.com/showReview.cgi?id=23667

Hmmm.. There must be some serious deficiencies in the pzone cooking training or the instructions are very flawed for there to be so many undercooked pazones. Good review. I voted this 'Very Helpful'.
Posted by ejack053824 on 2007-08-21:
Amen there Trumania! I would have quietly picked up my cell phone and called the health department right then and there.
Posted by Anonymous on 2007-08-21:
That's just gross. Please tell us that the first thing you did was call the health department!
Posted by Starlord on 2007-08-22:
It is way too late now, but I would have taken the P'zone home, put it in a plastic bag and stuck it in the freezer. The next day, I would have contacted the Health Department. I can understand letting food go out of temp range occasionally, but maggots in food is absolutely unacceptable. The local Pizza Hut here just went through a bad cockroach infestation, but it is under control now.
Posted by chris513 on 2008-01-15:
I am kind of in the mood for pizza hut...might just have to order some today.
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Pizza Hut Crust
Posted by How it is on 03/28/2010
RENTON, WASHINGTON -- My wife and I decided to order from Pizza Hut tonight simply because we wanted a change from Dominos. We had ordered Pan crust (deep dish) within the past year and recalled it being VERY "doughy", greasy and NOTHING like the way they used to make it. I ordered hand tossed tonight instead and the results were the same except not as greasy. What happened to the crust of years ago? I used to go to the "all you can eat buffet" about 5-10 years ago (once every few months) and the deep dish was the best. Night and day compared to what they have now. It was not only a crispier, crunchier crust but a very tasteful one. It was more golden brown on the bottom as well.

I can't speak for the thin crust but the hand tossed and pan style is simply awful now unless you like bland, doughy bread. I would like to find out why Pizza Hut changed their recipe. They could not possibly think the change was for the better. They get a D- unless the Pizza Hut in Renton, WA is using a different crust recipe than all other Pizza Huts across the country.

Bring back the old crust and I'll write a good review.
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Posted by i_am_canadian on 2010-03-29:
I've never had a problem with our Pizza Hut so far, but for what they charge I know that if it wasn't up to my satisfaction, I would be requesting a partial refund or credit. Their prices are insane and if I'm going to pay a premium price for one of their pizzas, it had better be a darn sight better than the competition.
Posted by warddw1526 on 2010-03-29:
I would say give them another chance. Maybe, it was just a case of one poorly cooked pizza.
Posted by Anonymous on 2010-03-29:
how it is, I am right there with ya. had ph pizza a couple weeks ago and I too noticed how bland the crust was, ruined the whole pie for me. I had chalked it up to a bad night for the hut, but now I'm not so sure.
Posted by Anonymous on 2010-03-29:
I recently ordered from Pizza Hut, and had the same issue. The crust is just not the same.

Posted by CrazyRedHead on 2010-03-29:
With all the MSG's and trans Fats being taken out of food these days they took the taste as well. With all the health conscious people and the obesity problem going on I'm surprised that pizza tastes like pizza anymore. I like my Pizza Hut, it is better than Domoino's by a long shot. I like the crust, there the only pizza place that I will also eat the crust. I liked it better when we were all ignorant of what was in food and not everyone was fat, unlike today and the people that complain that fast food made them fat.

Sorry, rant over.
Posted by Anonymous on 2010-03-29:
CrazyRedHead, my mother-in-law is Sicilian and can make the best pizza ever without any transfats or MSG. They just don't know how to make good pizza at those places without the chemicals. Try a small pizza place that puts some care into what they are making. You really will enjoy it!
Posted by CrazyRedHead on 2010-03-29:
There are no small pizza places around here, Pizza Hut, Dominoes, Papa Johns and Little Ceaser's are the only places. I would love to have real pizza. I have never had real pizza before, just from the places I listed. It just seems that when they started removing that stuff food just didn't taste the same anymore.
Posted by Sami5676 on 2010-09-12:
Ok so I joined this site just so I could comment on this...lol. I worked for pizza hut for about 4-5 years about 5 years ago, I know a long time. What I can tell you is they were in the process of switching from dough made in the morning each day to frozen dough shipped from headquarters. When I left the only dough that wasn't being ordered *but was made and other pizza huts were ordering* was the pan crust. I'm sure by now its all frozen but you never know I was working at a franchise so i'm sure corporate operated stores were frozen and some franchises were going frozen you may still be able to find handmade doughs (which was just a bag of mixed recipe mixed in house with water). Just ask the next time you go to order or call and ask anyways to see if they are doing frozen doughs.
Posted by crispy on 2012-01-17:
Pizza Hut pan pizza used to be a guilty pleasure for me, until I had it recently and noticed that the crust had gone from that crisp-on-the-outside, soft-on-the-inside buttery-tasting delight to a dried out, bland bread. It used to be that I would occasionally break my rule about not eating chain-restaurant pizza to eat it just because it was so darned tasty. NO MORE! Since they've made this switch to cheaper, frozen dough, I will not be returning.

See this page also, which addresses this change:

Posted by j. parks on 2013-06-19:
Raw pan pizza, no sauce, and over salted topping to make you think you're eating something good. Never again.000 rating!
Posted by jason on 2013-08-03:
A lot of pizza huts went to frozen dough disks now as it cuts back on labor. Before when they made the dough it was fresh and only sat in pans of oil or cooking spray for a few hours. Now they thaw out in the grease which allows the dough to soak up more of the oil. They also use more oil than they used to because of this reason. I used to work at pizza hut for over 5 years. Order ma and pa places instead.
Posted by Pizza but on 2014-02-09:
Pizza Hut made a big mistake by trying to get into delivery and compete. I don't know about the new handtossed, but as of 1990 it has been a frozen disk that was put on a pan that had been sprayed with spray release and "proofed" in a walk in cooler. Pan dough was made fresh until just after 2000 when it also followed suit and went to the frozen disk. I think and emphasize think, that the thin is the only thing that is made "fresh" but is usually "prepped" far in advance of the time you get it. So basically they are making frozen pizza for you.
Posted by Rolensmom04 on 2014-02-10:
Well I believe Pizza Hut has gone to crap. Used to be my fave. It was forever. Then I moves to an area where we only had dominos. So when we moves back I was so happy we ordered Pizza Hut. I couldn't eat it. The cheese is gross an tastes fake. The crust wasn't right and there was way too much sauce. The only good thing they have going for them is their breadsticks. Pizza Hut is gross!
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Pizza Hut $10 Special
Posted by Rbn29 on 01/07/2010
I called to order a $10 any pizza, any size, any toppings, any crust to my surprise I find out that if I want stuffed crust pizza its a dollar more, if I want any double toppings its a $1.60 more. So what part of "any toppings" is correct and what part of "any crust" is correct. This is terrible advertising. I just think they make you call to order and then tell you all this extra is going to cost you. I know I can't be the only one who has felt this because on the phone I asked the person "why is stuffed crust more?" She immediately got a manager on the line and the manager in the rudest voice ever, says "I APOLOGIZE, it will cost more and the special doesn't include stuffed crust", did I mention the words "stuffed curst" ie "a crust" WOW! I just told her nevermind and hung up. These people can just ask as rude as they want to because they really don't care about the customer. I am just no longer going to go get pizza from there any more. I don't need to get yelled at by some 21 year old employee that is having a bad day and for some reason I get the attitude. I guess it is what it is, people can say or do any damn thing when it comes what they are selling, I just won't buy from them anymore, their loss.

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Posted by Starlord on 2010-01-07:
This is another case of someone not bothering to get all the info, then blaming everyone else for their stupidity. Every airing of the ad for the $10 offer has a disclaimer at the bottom of the screen stating double is not covered, nor stuffed crust. Shame on Pizza Hut making you have to read the fine print, How dare they? You are entitled, because you are better than everyone else. Good going, Leona.
Posted by Anonymous on 2010-01-07:
now wait a minute....I would have been fooled by this ad too because Ive seen it and not noticed the "stuffed crust not covered" Everyone throws the "find print and terms & conditions" card. I get sick of it. Who in their right minds, can read all that tiny print on the bottom on a 30 second commercial? They advertise "ANY CRUST" in huge and bold letters, then then put not stuffed crust in microscopic print. Its BS if you ask me.....Thats why I stay away from the pizza chains any more and go to the mom & pop local pizza places where you money goes farther and get a hell of a better quality pizza.
Posted by PepperElf on 2010-01-07:
star ++

It sounds pretty much like the "rudeness" was telling the OP "no"

though i do have to laugh...
"...did I mention the words "stuffed curst"..."

Um yes, you did. - "if I want stuffed crust pizza its a dollar more"

and hell it's even printed on their own site

VALID ONLY 11/5 — 11/15/09. Additional charge for Stuffed Crust may apply. Crust availability, prices, participation, delivery areas and charges may vary.

but apparently saying this to a customer is... "rude"
Posted by momsey on 2010-01-07:
I do agree that the commercials are misleading. You have to read the fine print of the commercial to know that it doesn't include stuffed crust or double toppings.
Posted by Anonymous on 2010-01-07:
rbn29, let me enlighten you. many of the folks around m3c's do read the fine print on everything. they are the experts, hence their snotty replies or innuendos that you are to blame for not only [not] reading the fine print in a 30 sec commercial, but also for [not] double checking pizza hut's website for add'l terms and conditions, prior to making your order.

the rest of us. well, we get what you're saying. and you're right. it's a big, bold, attempt to lure you in and then snag a few extra bucks off you, in hopes that you'll proceed with your order when you find out this, that or the other will cost extra. for that, I give you a [vh].

Posted by Principissa on 2010-01-07:
I've seen this particular commercial on 5 times tonight watching television and I didn't see anything about stuffed crust not being an option. It just said "any toppings, any crust, 10 bucks." I would take that to mean any crust I want, any toppings I want. Maybe I'm an idiot but PH needs to make this a little more clear, especially if they are going to charge extra for this stuffed crust. Perhaps something larger than 4 point Times New Roman at the end of the commercial requiring anyone watching to pause their DVR's and break out a magnifying glass.
Posted by Anonymous on 2010-01-07:
King James, your comments make me laugh. You are just one more blaming others for your mistakes. If you read the fine print you will never be surprised. I tend to use common sense in real life.

If a normal pizza special is for regular dough, and you have to pay extra for stuffed, WHY would you assume a super special is not going to be extra for that stuffed crust that is always extra? Not reading is not an excuse. What is the law says?

Ignorance of the law is no defense?
Posted by SteveWiginowski on 2010-01-07:
Principissa, I saw the commercial a couple times tonight. It says it at the bottom of the screen twice during the commercial. It's in small print, as all of the small print normally is, but all of that small print applies. I could read it find from where I am, no need to pause it, and I don't have a big screen t.v. I agree that it's misleading when they say any crust, but that goes with any specials. There are restrictions at times, and to not be aware of them does not mean that the restrictions should not apply.
Posted by Anonymous on 2010-01-07:
Its a Easy mistake to make, this rudeness needs to stop.
Posted by Anonymous on 2010-01-07:
Lady and Wally, +100. It's a shame this keeps going on from the same small click of people.
Posted by DebtorBasher on 2010-01-07:
I used to laugh everytime I'd see Liddy use the word 'click'...it took awhile for me to realize that all that time, he meant 'clique'...Super, please don't use those Liddisms, it scares me!
Posted by Anonymous on 2010-01-07:
Since I can't spell tonight with the BCS game on you're safe.
Posted by Ytropious on 2010-01-07:
"I don't need to get yelled at by some 21 year old employee that is having a bad day and for some reason I get the attitude." Please proceed to get over yourself, and showing your age. Would you have been less offended if a 40 year old was the employee? How bout a 60 year old? I hate when people have to act like because someone is younger then them that they can act superior. She's not being rude to YOU she'd just tired that people LIKE you keep causing problems. I'm sure she gets tired of the "but it says ANY crust" people. Fact is, you didn't read. I've done the order before with stuffed crust and it says clear as day that stuffed crust is EXTRA, why shouldn't it be? Everyone would just get it on stuffed crust since everyone knows that's the best kind!
Posted by Anonymous on 2010-01-07:
Alright!! Bama covered my points!! Plus I won on the O/U!
Posted by goduke on 2010-01-08:
Find a local pizza joint to use instead of PH. Their pizza stopped being good 10 years ago.
Posted by TGT101 on 2010-01-08:
Common sense would tell you that multiple of the same ingredient would be extra. Otherwise you could get 40x pepperoni.
Posted by PepperElf on 2010-01-08:
and then they complain that "any topping" must mean "as many as i want and as much as i want and omg why are you charging me so much for ordering triple cheese and 4x of every single topping! false advertising arrrh!"


Posted by sarahnkrystal on 2010-01-08:
i have HORRIBLE eyesight, which has only gotten worse since getting pregnant and i STILL saw the disclaimer about the stuffed crust on the commercial.
Posted by PepperElf on 2010-01-08:
that may be because some of the other viewers with "better" site were only reading what they wanted to.

Much like putting the word "FREE" in an add. Sometimes that's the only word they see.
Like "Free scarf with the purchase of 3 coats" .. someone is undoubtably going to assume it means all the scarves are free with or without a coat purchase.

Or like that cartoon "do you work here" where the endcap priced at 7.99 isn't selling.
Then someone puts up a sign that reads "SALE" and the price is 8.99 and it sells out.

people just read the parts they want to read and pretend the rest doesn't exist
Posted by Anonymous on 2010-01-08:
"Its a Easy mistake to make, this rudeness needs to stop."
[bfa] walter. sums it up simply and clearly.

eh, but alas, the rudeness shall not stop. some cannot help themselves. I hear it makes one feel better about ones self when one makes a point to cut others down.
'course that's likely just my simple [click] way of thinking, though.
Posted by PepperElf on 2010-01-08:
JK it's not rude to point out that the fine print was there.

Or should we just pat people on the back and say "o yes you're so right you poor thing" regardless of the complaint.

Or better yet, should a company just automatically give in to every demand simply because a customer didn't read the rules?

hell, sometimes it's not that the rules were hard to read but that the person just couldn't be bothered to read it.

Over at Not Always Right I've seen a few complaints like that.
customer: There should be a sign!!!
employee: *politely points out the sign*
customer: I can't be bothered to read that!

problem is with giving in so much, you only breed entitlement complexes
which means people won't start reading the signs or rules
and will continue to assume the signs or rules say whatever they want them to say
Posted by Starlord on 2010-01-08:
I was first responder on an accident where a lady T-boned a station wagon with a family in it, after runnig a stop sign. She kept saying there was no Stop Ahead sign. I pointed out not one, but two stop signs, 4 feet across at the intersection. Her response? "Well, I didn't see them." My comeback was, but you think you would have seen a stop ahead sign? TOT DPS.LOL
Posted by Anonymous on 2010-01-08:
Starlord: (BA) on your first comment.

King, you're all wet. Stow it!
Posted by Principissa on 2010-01-08:
I haven't had PH in over 12 years, but trust me when I say if I had problems reading it (and I don't need glasses) on a 60 inch plasma screen television it's tiny. And unless I'm in need of an eye exam (I had one 2 months ago) my optometrist told me that my eyes were fine.

Should people read the fine print all the time, absolutely. Do I read the fine print all the time, absolutely. Do I look and or care about the fine print on things that businesses I do not patronize are offering, no. But if the print was small enough that I didn't notice it, I tend to wonder how many others missed it as well.

I think it's time people started to realize that it's not what you say it's how you say it.
Posted by laklisa on 2010-01-08:
Forget Pizza Hut anyway...the best pizza that I like is actually the pizza from the deli at wal-mart. It tastes as good-if not better-than any other pizza joint!
Posted by Anonymous on 2010-01-08:
I like the pizza at Costco
Posted by MRM on 2010-01-08:
I, too, like the pizza form Costco with the Kirkland brandname.
Posted by Anonymous on 2010-01-08:
bravo, principissa. bravo.

Posted by Eloise on 2010-01-08:
Laklisa, we get a Walmart pizza for dinner once a week.
Great pizza + little price = NO work for Mom (except to make the salad)
Posted by rbn29 on 2010-01-08:
Starlord, I guess you must have all the time in the world to read the fine print for every purchase you make. For me, I saw the commercial, picked up the phone, made a call. I did not see the fine print on the bottom of the screen, next time I will look closer to see if I can. Moreover, I do take the time to read more important information that could have a "greater impact" on my life.

My other point, the girl on the phone should have been more patient in answering a question rather than allowing her emotions to take over the conversation and tone. I'm sure she has been asked many times about the additional charge for stuffed crust. I can't change that she may be frustrated, Pizza Hut could if they were a little more transparent in their advertising, but I should be able to ask a question without being treated crappy.

I would have been a little more persuaded in making the purchase had she been polite and not rude. It was how she spoke to me that I do not appreciate. I was polite to her and I didn't get that in return.

Posted by Anonymous on 2010-01-08:
rbn, I myself do not have time to read ever single line on every single thing. But if I offer a gripe and someone points out the clause, I take it on the chin and accept that I MYSELF screwed up. I don't blame the other party for my negligence of not reading.
Posted by Anonymous on 2010-01-08:
RBN, did you really think that there weren't any restrictions?
Not to condone the employees actions but do you think that her patience may have worn a little thin do to the amount of incoming calls and uninformed customers wanting the special offer?
Posted by Eloise on 2010-01-08:
Well Put, Lady!
Posted by Anonymous on 2010-01-08:
Thank you Eloise. I simply can not comprehend how people can not take responsibility for their own actions or non actions.
Posted by Eloise on 2010-01-08:
Me neither!!
Posted by Ytropious on 2010-01-08:
You sound more like one of those customers who assumes she's being rude because she wasn't bubbly and cheerful, I think she WASN'T rude and you just took the wrong tone with her as soon as you found out you couldn't get double meat on stuffed crust. She doesn't have to put up with YOUR attitude either, mister. What goes around comes around.
Posted by ely2200 on 2010-01-28:
I work at a local pizza hut. This special is not a scam. The reason why we have to charge the extra is because if we dont we dont make any kind of money. let me explain. The first week this 10 special was out we did a couple of $1000 to $2000 hours. Sure lots of money right, wrong. After all that we have to cover the cost of the dough, toppings, boxes etc. So then we have very little left. In order to make some sort of profit we have to charge extra. As for dough running out. Ya it happens ecspecially when you have a whole ton buying it we only can get so much dough on one truck. The dough is frozen so we have to prep it and put it in a warmer to make it rise this can take from 45 min to 1 or 2 hours. So when we run out of dough ya it takes awhile to get it back. We ran out of large pans both frozen and not. So we had to close down for the day thankfully the next day we got a truck in. Im just telling you this because ya your hungry we get it but theres not much we can do about what the head hauncho wants done, we cant afford to lose our job with the economy how it is. As for the rude service that was wrong. they should have explained it better at least where i work we would have treated you better.
Posted by barn on 2010-02-18:
I was told two weeks ago that 10.00 special was up to 3 topping and specialty pizza. This week I was told veggie specialty was 12.00. Then they came and told me it was 10.00. I told them the add said any pizza. It would be nice if Pizza Hut store could get together.
Posted by kismentia on 2010-02-22:
The first commercials for the $10 deal did not have the item about stuffed crust written very large. They changed it to larger font for the more recent commercials.

However, I'm a shift manager at a Pizza Hut, and have an idea for why you may have been treated the way you were. Here is an example of a conversation I had with a customer over this--it's verbatim:

Customer: "I want a large stuffed crust with pepperoni for the ten dollar deal."
Me: "Well, stuffed crust is a dollar more, but you can get as many toppings as you'd like for eleven dollars."
Customer: "But I only want pepperoni. Since I'm only getting pepperoni, can't you charge me ten dollars?"
Me: "The extra dollar isn't for toppings. It's for the cheese in the crust. But you can get anything you want on the pizza."
Customer: "Ok. I want a large stuffed crust pepperoni for ten dollars."
Me: [pause] "It's eleven dollars."
Customer hangs up.

And because of the $10 deal, we are extremely busy. While on the phone with this customer (who turned out NOT to be a customer!), I had several other phone lines ringing. I wasn't trying to be rude, but I don't make the prices nor do I make the commercials, so even though I'm a shift manager, I cannot change the price of our items.

One more thing: each stuffed crust, in every Pizza Hut store, is stuffed by hand using string-cheese. That's what makes it so amazing, and that's why it's an extra dollar.
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Ordering A Pizza
Posted by Sgbruce55 on 05/18/2005
CUT OFF, LOUISIANA -- My 25 year old son tried to order a pizza on 5-14-05. The woman who answered the call was really rude to him. He has been ordering pizzas from pizza hut all his life. Well on this day the woman made him feel like a 3 year old child. He came out of his and he was almost in tears. I asked what the problem was and he said, the woman at pizza hut was very rude to him. He has a stuttering problem, which he has had since he is 6 years old. It never stopped him from doing or saying what he wants to anyone before that day. The worker put the phone down and told someone in the place that she could not understand anything that he was saying. She didn't even try to listen to him at all. All she did when called was say I don't know what you are saying. I got mad and called the pizza hut, someone answered the phone and told me to hold. Someone else came to the phone, and when I told her why I was calling. She said oh yes she is new here and she couldn't understand him. I informed her that my son had been eating there for a long time and that was the first time he had ever a problem. She acted like it was no big deal, so I told her that she had lost our business. All she said was ok, can I help you. I just wanted to let you know that this is a bad place to deal with if you any kind of speech problem.
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Posted by LegalCollector on 2005-05-18:
Almost in tears? What a sissy. Sounds like he needs to grow up and quit have mommy writing reviews. 25 years old!
Posted by tander on 2005-05-18:
I've known a few people who stutter and it can be quite frustrating and embarrassing for those who stutter and for those ignorant people who say they can't understand, its bullsh*t, if they take the time to listen they could and so I don't see being in tears as being a sissy, if you don't stutter then you don't understand it.
Posted by Anonymous on 2005-05-18:
I have compassion for people who stutter, tandy but this guy needs to "toughen up". Tears? In some cases it can be difficult to understand and if you are taking an order from someone with a serious stuttering problem it can be very frustrating. BTW, sgBruce, there should be someone in your area that could help your kid with his speech impairment. Good luck.
Posted by tander on 2005-05-18:
I agree tears at 25 is a bit too much especially if its been life long problem, and I'm sure he's had treatment as a child, if he has it still in adulthood, he's always going to have it, using a phone by the way for a stutterer is very stressful.
Posted by Anonymous on 2005-05-18:
You are wrong tender, some adults can be treated and lose the stuttering problem altogether. Don't go 'Doctor' on us.
Posted by tander on 2005-05-18:
I'm not going doctor, but I do have 1st hand knowledge of what stuttering is about, and have spoken to alot of people about it, and have done alot of research on it too.
Posted by LegalCollector on 2005-05-18:
So if all this help is out there, what are they waiting for?
Posted by tander on 2005-05-18:
Because most stutters know or realize if they still stutter at 25 their not going to get better and help is not going to do any good, help is also very expensive, another bit of knowledge I have is that stutters are also discriminated against at their work places.
Posted by Anonymous on 2005-05-18:
Yes there is help out there,legal. You have to ask the reviewer what their status is. Some people can't be helped but I know people that had awful stuttering problems in their teens and got help. Others grew out of it. Yes tender, some employers may not want to hire someone with that problem. In extreme cases it could be a disability. You say research, tender. I say first hand experience.
Posted by tander on 2005-05-18:
Its Tander, and its first hand experience with lots of research.
Posted by NeveragainAmazon on 2005-05-19:
Tander is right in this discussion! Others can not relate to a problem unless it is something they have experienced or researched. No one knows the circumstances that surround the reason for the individual to not seek help. Heaven knows, it is not an easy feat with all of the barriers that individual states have mandated! Give this poor guy a break...he stutters... accept it and let him carry on...but for God's sake, do not punish him for something he can not control!
Posted by tander on 2005-05-19:
Thank you NeverAgainAmazon, you are so correct,if you aren't a stutterer or are not close to one, you have no idea what they go through on a daily basis, too most of us, easy speech comes so natural, to a stutterer, to have what we have, easy flowing speech is nearly impossible.
Posted by Anonymous on 2005-05-19:
Well tander, let's just say I was one of the lucky ones that overcame it.(shyness) I do know people who were treated and it helped a lot. So when I'm discussing this subject I have been on BOTH sides of the issue. Did I make myself clear now, tander? BTW, I am not picking on the kid. Mrs. Biz, should have left the 'tears' part out.
Posted by Anonymous on 2005-05-19:
Just so I'm not misunderstood. When I stated that 'shyness' was my problem, it went a lot deeper than just that.
Posted by Slimjim on 2005-05-19:
Trying to read a post with many follow ups is a clear example of why this new site format sucks.
Posted by Anonymous on 2005-05-19:
I agree. It's like that other site. You can lose the continuity with this format.
Posted by tander on 2005-05-19:
I understand zzrokk, I'm just trying to explain, the treatment doesn't work on everyone, and sometimes you can feel like you have been "curred", only to have it start back up again, and I also have been on both sides, and I was one of those the treatment didn't work with, but I get along fine.
Posted by NeveragainAmazon on 2005-05-20:
Just an added note Tander....I have to say that my hat goes off to you! I had ( past tense) a brother with many challenging problems and it was not easy for him to fit in! It certainly taught me a precious lesson in life and that is why every year I volunteer my services at the Special Olympics! To make one "special needs" individual smile for just one second melts my heart!
Posted by Anonymous on 2005-05-20:
Okay Tander, now we are making progress. Hang in there and G.B.
Posted by NeveragainAmazon on 2005-05-20:
ZZ...Just wanted to relay the other side of the coin...I hope that I did not offend you in anyway because that was not my intention.
Posted by Anonymous on 2005-05-20:
Not at all Never. I think the three of us had good debate on this subject and we all learned something. You made some good points.
Posted by Stacey79 on 2005-05-21:
I am so sorry to hear what happened to your son. The lady should have been nice to your son. I hope something happens with the employee. I would contact corporate about that. The employee should of brough someone else on the line. Good Luck
Posted by familytravel on 2006-08-30:
I have had a stuttering problem since I was a small child. I understand how frustrating it is when people on the phone are rude to you because of your speech problems. And truly, unless you have a speech problem, you simply cannot understand.
Posted by DPW123 on 2007-10-09:
The employee was just being honest, I highly doubt she was purposely trying to hurt his feelings. What, so you would rather the employee lie and act like she understands him and risk the chance that she may take the order wrong? I have another question. Even though you say that your son has been ordering there for his whole life, why would you let someone with a serious stuttering problem place the order when you have no speaking issues?

Tander, I'm not quite sure how you see the employee claiming she can't understand him as BS, when stuttering is a legitamate speaking issue. Did you ever consider that maybe she did try and listen? Sure the Mother SAYS the employee didn't try and listen, but duh, it's his Mother saying this. Furthermore, when you are servicing an entire city, you don't exactly have the time to be taking orders from someone with serious speaking issues WHEN you have someone else perfectly capable of placing the order besides the person with the stuttering problem (and no I'm not making fun of this very serious speaking issue).
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Pizza Hut Complaint
Posted by Debly on 03/14/2010
On 12 March 2010 we ordered a pizza. The employee requested that I should fill out a survey and potentially Win $1000.00. However it is impossible to fill out the survey as there is no place to sign in or register for the survey. Why have a contest if there is no way to enter.

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Posted by Anonymous on 2010-03-14:
Did you go to "www.tellpizzahut.com"? That's where everyone else complaining about this "contest" go. Once you get there, after selecting a language option, it's pretty straightforward as to how to enter your info.
Posted by Ytropious on 2010-03-14:
Why are so many people having problems with this Pizza Hut survey system? Next time I order a pizza I'm going to scan my receipt for all to see so we know once and for all...
Posted by Starlord on 2010-03-15:
Read the back of your ticket. Pizza Hut has a website where you take a survey, which makes you eligible to winn a grand. All you have to do is turn your cash register receipt over. Not rocket science. Also not a rip-off.
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