LINCOLN, ALABAMA -- The local Pizza Hut in my city has got to be the worst running business I've ever come across in my 43 years. On a good day the pizza will arrive within 1 1/2 hours with no customer service. That rarely happens however. It is usually much worse. I have ordered my last pizza from Pizza Hut. I am sick and tired of the bad food, slow food, rude managers, and incompetent employees! Even worse, I don't think they care if they get my business (or anyone else's) one bit. It would just make their jobs easier.
A few months ago I ordered from my local Pizza Hut, here in Lincoln, Alabama. Nothing special, just an order of cheese sticks and a regular pizza with regular toppings. I was told it would be delivered to my home within 30-45 minutes. This is moderately acceptable. One hour after I ordered my food it still had not arrived so I picked up the phone and called the store. I was placed on hold for about 5 minutes and then talked to a rude employee. I told her it had been an hour and inquired about the status of my order. I was told very rudely that the driver already had it in his car and was on his way. I said thank you and hung up.
Another 30 minutes passed and still no food had come. I again picked up the phone and called the store. I was placed on hold again and then talked to an even ruder employee. I was told that they weren't sure where the driver was but he had my food. They told me that he had left with it a long while ago. They said they would call the driver and check on it. Another 30 minutes passed and still no pizza.
It had now been 2 hours since I ordered my food so I called again. I was placed on hold yet again and then addressed by an even ruder employee (the same one each time). I asked to speak to the manager. The manager got on the phone and told me that it was on its way and the food would be free since it took so long. I waited another 45 minutes and decided to go ahead and eat something else that I had here in my home because the pizza and cheese sticks were obviously not coming. The food NEVER came! Never! I didn't receive any food nor did I get any call telling me it was not coming. I swore I would never order from Pizza Hut again.
About a year or so went by and I decided to give Pizza Hut another chance. I figured that they have so much turnover with teenagers that it would probably be a whole new staff. Well, I was right, but this staff was just as inept and just as rude as the ones before them. I called and placed an order for cheese sticks and a pizza with normal toppings on Tuesday, May 14, 2013. I was told the order would only take 15-30 minutes to be delivered. Obviously I knew this was incorrect because it takes at least 15 minutes to make and cook the food. I did, however, expect a short wait time since the employee who took my order told me such a short time.
I expected it would arrive within at least an hour. An hour went by and no food had come. I called the store, let them know it hadn't come yet, and asked for an update. She told me that he (the driver) had left with it already and was on his way. She said it shouldn't take much longer. Another 45 minutes went by and still no delivery. I called the store again and told the same girl that my food still had not come and that I was getting a bit aggravated. She said, "Oh, we've had a lot of complaints about him. Hold on and I'll call him." She put the phone down (not on hold) and came back in about 3 minutes. She said that he had the food and was on his way.
I told her that was exactly what she told me 45 minutes ago. She hung up the phone. I waited another 30 minutes and still had no food. I once again picked up the phone and called the store. I was a bit more stern with my voice this time and she decided to pass me off on to her manager.
The manager got on the phone and asked me for my address. I had been asked for my address already 3 times before so I said, "I've already told you my address 3 times now." She got very angry and started yelling into the phone, "I tell you what! You just keep your food when it gets there! You just don't worry about it!" Then she slammed the phone down and hung up on me once again.
The driver called me on his cell phone a couple minutes later (I assume she called him to tell him the food was free) and said he was lost. It angered me that he was just then asking for directions and that they just send out their drivers with no more information than the address. They aren't told anything whatsoever to help them actually find the address (which is the whole point). I told him directions nicely and we disconnected. Another 20 minutes went by and he still had not arrived so I picked up the phone and called his cell phone (it had appeared on my caller I. D.). He said he was still lost and was almost back at the Pizza Hut store.
He had actually given up and gone back to the store. I was irate! As mad as I was I didn't take it out on the driver because it's not his fault. I stayed on the phone with him and guided him turn by turn and mile by mile until he arrived at my house. I got my food 2 hours and 20 minutes after I had ordered it and was told it would only take 15-30 minutes. I tipped him and went inside and attempted to eat my old, cold food.
Everyone makes mistakes, but this Pizza Hut store does nothing but make mistakes! They never get the orders right and they almost always take a couple of hours to arrive. I WILL NEVER PURCHASE ANY FOOD FROM PIZZA HUT AS LONG AS I LIVE! I would like the girl who took my order and the manager reprimanded and punished. I would also like an apology, but I'm sure I won't get it because that's morally and ethically more than this company and its employees are capable of.
TOWSON, MARYLAND -- Manager disrespectful. I truly had a bad experience. The first was a Book It pizza I ordered for my granddaughter. I ordered a sausage pizza and they gave us cheese but took it back. Then instead of giving us a new sausage pizza, they threw some sausage on top of the cheese pizza and gave it back. I didn't say anything and accepted it instead of arguing for a new one which they should have given us. Then while biting my second slice of my stuffed crust sausage pizza I found a piece of hair in my pizza. When I reported it the waitress asked me if I wanted a new pizza or my ticket discounted.
This was the first time I ever had this happen so I didn't know what to say. I asked how much was the discount cause I really wasn't feeling another chance of hair. She asked at the counter and I heard the manager say, "She's not getting it for free." I wasn't looking for free. We did order the pizza and we did have three and a half slices before I saw the hair. It was clearly under the undisturbed cheese, not on top. He made me feel as if I put it there to get free food which I didn't. I didn't want free just courtesy.
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a woman come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG. She was going to call police but I couldn't understand why since she was the only one who was breaking the rules. In the past I service their business but not now. I think the manager of that store was the real dog!
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is ** for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. The crust that was supposed to have cheese in it was replaced with air pockets. When picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been sitting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.
First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, let's talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not.
I proceeded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.
CONVERSE, TEXAS -- No food on the buffet table, waitress asked what you want, mgr. and 2 other employees were reading the paper instead of putting pizzas out for lunch. When they noticed I was taking pics they decided to put pizzas in the oven - by then my lunch break was over. Salad bar was also nasty.
I would not recommend this Pizza Hut, they need a new manager that is going to take charge and make sure that the products you are paying for are out in a timely manner - not be reading the paper. Upon checking out the waitress asked me how everything was so I told her and she just nodded and said "Yeah I know, the food right?" Sorry place and sorry management, he needs to be replaced - he does nothing. I have pictures if needed.
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person. I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.
Second order was during the evening - another personal pan & a medium pizza. Same transaction - paid by credit, handed receipt, having the driver hand it right back to me asking for tip (not the same guy) - at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have gone to the previous guy. He once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door. Next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
ST ANN, MISSOURI -- First off what pizza place can not break a hundred dollar bill and if for whatever reason they can't why would you be rude about it. Most customers would already be upset that you couldn't break their hundred dollar bill but you have people stupid enough to be rude and upset the customer even more. What kind of people do you have working for you?
I order from Pizza Hut at least once or twice a month and will no longer go to this location if any at all because of the way I was treated by that cashier who gets paid to take care of your customers. I have been a manager in food service for almost 10 years and know that taking care of a customer is the most important thing, without the customers business you wouldn't have a job at all.
WINFIELD, WEST VIRGINIA -- I was calling in an order and was asked to hold. The phone was laid down and I could hear in background discussion with a disgruntled customer. After the person hung up there was language (the **-word) and description of the customer just being talked to. I am glad my wife didn't call. I would have been even more irate. No one picked up the phone so I hung up without placing my order in a couple of minutes. I won't call this Pizza Hut again if this is the type of service I will get and the type of language I will hear.