TOWSON, MARYLAND -- Manager disrespectful. I truly had a bad experience. The first was a Book It pizza I ordered for my granddaughter. I ordered a sausage pizza and they gave us cheese but took it back. Then instead of giving us a new sausage pizza, they threw some sausage on top of the cheese pizza and gave it back. I didn't say anything and accepted it instead of arguing for a new one which they should have given us. Then while biting my second slice of my stuffed crust sausage pizza I found a piece of hair in my pizza. When I reported it the waitress asked me if I wanted a new pizza or my ticket discounted.
This was the first time I ever had this happen so I didn't know what to say. I asked how much was the discount cause I really wasn't feeling another chance of hair. She asked at the counter and I heard the manager say, "She's not getting it for free." I wasn't looking for free. We did order the pizza and we did have three and a half slices before I saw the hair. It was clearly under the undisturbed cheese, not on top. He made me feel as if I put it there to get free food which I didn't. I didn't want free just courtesy.
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a woman come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG. She was going to call police but I couldn't understand why since she was the only one who was breaking the rules. In the past I service their business but not now. I think the manager of that store was the real dog!
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is ** for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. The crust that was supposed to have cheese in it was replaced with air pockets. When picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been sitting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.
First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, let's talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not.
I proceeded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.
CONVERSE, TEXAS -- No food on the buffet table, waitress asked what you want, mgr. and 2 other employees were reading the paper instead of putting pizzas out for lunch. When they noticed I was taking pics they decided to put pizzas in the oven - by then my lunch break was over. Salad bar was also nasty.
I would not recommend this Pizza Hut, they need a new manager that is going to take charge and make sure that the products you are paying for are out in a timely manner - not be reading the paper. Upon checking out the waitress asked me how everything was so I told her and she just nodded and said "Yeah I know, the food right?" Sorry place and sorry management, he needs to be replaced - he does nothing. I have pictures if needed.
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person. I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.
Second order was during the evening - another personal pan & a medium pizza. Same transaction - paid by credit, handed receipt, having the driver hand it right back to me asking for tip (not the same guy) - at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have gone to the previous guy. He once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door. Next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
NORTH CAROLINA -- This is an informative letter in response to the Pizza Hut complaints listed on your website. I have worked at three Pizza Huts in NC and here are a few things that consumers in NC area should know. I HAVE NOT eaten Pizza Hut pizza since I quit 5 months ago. The following is only applicable to RAGE, Inc. Pizza Huts, NOT Pizza Hut Inc. (There is a difference, a big one!)
I have tried for months to figure out someway to get the word out because I can't find any help to resolve these issues. I can't help but think what if my child ate a pizza from Pizza Hut while at someone else's house and became deathly ill or worse; very young children and the elderly are more prone to food borne illness than the average adult (learned this one in ServSafe). That's another funny thing, Rage Pizza Huts are paying for ServSafe certification and then completely disregarding what they paid to teach their general managers.
While at the 1st location, we were infested with rats and our District Manager did not take care of the problem until one of our employees and customers called the health department to tell them that there were rats in the dining room and a dead rat in our water heater. The restaurant had continued to wash dishes and service food on the supposedly "clean dishes." The problem wasn't fixed until we were shut down for two days by the health department. The water heater went out at another time and we were told that we could not close, just wash the dishes in cold water and continue business as usual.
The next place I worked, I trained for my General Manager position. Recurring times I saw 1-2 day old dough go out the door to customers (if your pizza is flat, it's on old dough... call back and get a refund or another, your best bet is another pizza establishment, not another pizza from Pizza Hut, other items are probably old too) and old veggies being used on the make table and salad bar (hidden in "new" food). If anyone knows anything about dough it starts to grow yeast after a day or so of sitting and smells like alcohol; it can be potentially dangerous if eaten.
As a new General Manager, while looking for new hires, I was told "do not hire deaf people, they are loud and obnoxious." My District Manager even told me to take a 5 lb box of blackened, molded, slimy mushrooms out of my trash can and put them back into the fridge to be used (You'll be glad to know that I threw them away after he left). "We can't afford to throw away food," were his exact words. He also called me before an inspection and told me not throw away any close to or expired food, just change the expiration date on the container so the health department could not get us.
Subsequently, I had a rough week at my restaurant following a local high school graduation. We had no tables, therefore my waitresses didn't make any tips that week; we were empty, almost every sale was carryout or delivery. At the end of the week I was instructed to delete any supplemental pay that was due to the waitress to ensure that they did not received minimum wage for that week. I refused and quit.
As far as I know, no one has ever taken these matters seriously. The NC Labor board was contacted and I'm assuming blew the entire thing off because I was never contacted after telling my waitresses that I would back them up at every turn and waitresses not receiving their pay is still occurring (I still have relationships with certain Pizza Hut employees that can verify these stories). I can't file a claim with the NC Labor board because it does not regard my pay, and I can't make a claim for someone else that is afraid to lose their job in fear of retaliation.
If they would just subpoena Rage Inc.'s records, you can log into their system and pull up every possible thing that happened on a person's time slip or food ticket. On the time slips, it shows what tips were claimed and what they were changed to. It will also tell you who altered the claimed tips.
(Basically, GM's, Assistants, and District Managers are logging into the system and claiming that waitresses made more tips than they claimed to avoid paying 6.55 an hour instead of 2.13 an hour. I know wait staff not claiming all or sufficient tips happens occasionally but I know for a fact that my waitresses were being screwed; you can't make tips if no one eats inside your restaurant and order everything to go.)
Rage Pizza Hut will rob your children if they work for them as wait staff; they will be (excuse the term) screwed out of pay due to them, treated with no respect, forced to service inadequate and unsafe food, and discriminated against. They will also work in unsafe and unsanitary environments.
I have tried what I can, I was just wondering if maybe I could get some help from someone out there that could help bring this Nationwide Corporation's abusive practices to a halt. If it happens in 3 restaurants in NC, I can almost promise you it happens everywhere else. All general managers attend the same meetings in every district, the story is probably the same, just with different faces.
By the way, I don't need this forwarded to the company, they already know what is occurring, they are encouraging it. And if one of them in my region reads this they will know exactly who I am, I questioned these issues several times within the company.
LINCOLN, ALABAMA -- The local Pizza Hut in my city has got to be the worst running business I've ever come across in my 43 years. On a good day the pizza will arrive within 1 1/2 hours with no customer service. That rarely happens however. It is usually much worse. I have ordered my last pizza from Pizza Hut. I am sick and tired of the bad food, slow food, rude managers, and incompetent employees! Even worse, I don't think they care if they get my business (or anyone else's) one bit. It would just make their jobs easier.
A few months ago I ordered from my local Pizza Hut, here in Lincoln, Alabama. Nothing special, just an order of cheese sticks and a regular pizza with regular toppings. I was told it would be delivered to my home within 30-45 minutes. This is moderately acceptable. One hour after I ordered my food it still had not arrived so I picked up the phone and called the store. I was placed on hold for about 5 minutes and then talked to a rude employee. I told her it had been an hour and inquired about the status of my order. I was told very rudely that the driver already had it in his car and was on his way. I said thank you and hung up.
Another 30 minutes passed and still no food had come. I again picked up the phone and called the store. I was placed on hold again and then talked to an even ruder employee. I was told that they weren't sure where the driver was but he had my food. They told me that he had left with it a long while ago. They said they would call the driver and check on it. Another 30 minutes passed and still no pizza.
It had now been 2 hours since I ordered my food so I called again. I was placed on hold yet again and then addressed by an even ruder employee (the same one each time). I asked to speak to the manager. The manager got on the phone and told me that it was on its way and the food would be free since it took so long. I waited another 45 minutes and decided to go ahead and eat something else that I had here in my home because the pizza and cheese sticks were obviously not coming. The food NEVER came! Never! I didn't receive any food nor did I get any call telling me it was not coming. I swore I would never order from Pizza Hut again.
About a year or so went by and I decided to give Pizza Hut another chance. I figured that they have so much turnover with teenagers that it would probably be a whole new staff. Well, I was right, but this staff was just as inept and just as rude as the ones before them. I called and placed an order for cheese sticks and a pizza with normal toppings on Tuesday, May 14, 2013. I was told the order would only take 15-30 minutes to be delivered. Obviously I knew this was incorrect because it takes at least 15 minutes to make and cook the food. I did, however, expect a short wait time since the employee who took my order told me such a short time.
I expected it would arrive within at least an hour. An hour went by and no food had come. I called the store, let them know it hadn't come yet, and asked for an update. She told me that he (the driver) had left with it already and was on his way. She said it shouldn't take much longer. Another 45 minutes went by and still no delivery. I called the store again and told the same girl that my food still had not come and that I was getting a bit aggravated. She said, "Oh, we've had a lot of complaints about him. Hold on and I'll call him." She put the phone down (not on hold) and came back in about 3 minutes. She said that he had the food and was on his way.
I told her that was exactly what she told me 45 minutes ago. She hung up the phone. I waited another 30 minutes and still had no food. I once again picked up the phone and called the store. I was a bit more stern with my voice this time and she decided to pass me off on to her manager.
The manager got on the phone and asked me for my address. I had been asked for my address already 3 times before so I said, "I've already told you my address 3 times now." She got very angry and started yelling into the phone, "I tell you what! You just keep your food when it gets there! You just don't worry about it!" Then she slammed the phone down and hung up on me once again.
The driver called me on his cell phone a couple minutes later (I assume she called him to tell him the food was free) and said he was lost. It angered me that he was just then asking for directions and that they just send out their drivers with no more information than the address. They aren't told anything whatsoever to help them actually find the address (which is the whole point). I told him directions nicely and we disconnected. Another 20 minutes went by and he still had not arrived so I picked up the phone and called his cell phone (it had appeared on my caller I. D.). He said he was still lost and was almost back at the Pizza Hut store.
He had actually given up and gone back to the store. I was irate! As mad as I was I didn't take it out on the driver because it's not his fault. I stayed on the phone with him and guided him turn by turn and mile by mile until he arrived at my house. I got my food 2 hours and 20 minutes after I had ordered it and was told it would only take 15-30 minutes. I tipped him and went inside and attempted to eat my old, cold food.
Everyone makes mistakes, but this Pizza Hut store does nothing but make mistakes! They never get the orders right and they almost always take a couple of hours to arrive. I WILL NEVER PURCHASE ANY FOOD FROM PIZZA HUT AS LONG AS I LIVE! I would like the girl who took my order and the manager reprimanded and punished. I would also like an apology, but I'm sure I won't get it because that's morally and ethically more than this company and its employees are capable of.
LUSBY, MARYLAND -- On August 3, 2012 a delivery driver from PIZZA HUT in Lusby, Maryland (zip 20657 & receipt ticket #**) delivered my medium pizza, cheese bread and forgot to bring my 2 litter of Mountain Dew soda. He first gave my wife the receipt and she signed it with a $5.00 tip. That is a good tip on a $20.00 order when we only live 1 mile away in an area with very little traffic and only one street light for driver to go through.
After taking receipt and putting it in his pocket he tells us that he forgot our soda and he had to run back. He said "I'll go get your soda and be right back." After waiting 25-30 minutes I called PIZZA HUT and spoke with an employee who said the driver was out on delivery and the manager had called him and he said he forgot the soda again. I told the employee that was unacceptable and I wanted either my $2.75 + tip or my soda and tip back or I could come there with my receipt for a full refund.
The employee said I had to speak to a manager. I then spoke to a person claiming to be a manager named **. I'll admit when I spoke with her I was upset but I never yelled or cursed at her. I was telling ** my story when she started yelling over top of me saying "First of all I'm not giving you a full refund and I'm not going to be able to help you with you rambling on when I need some information." After that we were both very silent for a moment, then I held myself together and said, "Fine what info do you need."
After me playing nice, she told me my soda and tip were on their way. I then waited another 22 mins. and called back. I spoke with ** and told her it's been over 20 minutes and I still haven't gotten my soda. She said that's because the driver was out on delivery and had just got back and was leaving now to bring soda. I said that I thought someone else was on their way earlier. She said she wasn't able to because the original driver was the one that had my tip.
I then said "Why couldn't PIZZA HUT give another driver the five bucks so I could get my soda we had been waiting a long time for." She then just repeated herself like a broken record but louder as if I didn't hear and said "I told you the original driver has your tip and he would bring it to you, now is there anything else I can help you with." I told her "no" and got off the phone. If this was a real manager then I'm very sad that PIZZA HUT couldn't find anyone with respect and manners for their customers not only as an employee but as a manager that is very sad indeed.
My time on receipt says it was taken at 7:51 pm and driver first arrived at 8:10, but as a MANAGER she couldn't even MANAGE to get me my soda until 9:20 pm. When the driver finally made it to us he pulled up to the house going very fast and this time instead of using the driveway he pulled off the road in our grass. Because he came to door looking very angry and was just like "here's your soda" (no apology). I didn't say anything because I knew it would cause a scene in my quiet neighborhood. Needless to say I am very disgusted with the service I have had and will not be returning to at least this PIZZA HUT in Lusby, MD ever again.