Pizza Hut of Magnolia, AR

14 reviews & complaints.

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Poor Service
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PITTSBURG, KANSAS -- I recently went out to eat with my father on fathers day to eat at the Pizza Hut on South Broadway. The service was horrible. There was a new employee {whom said she had been there four days} taking our order. Now to start I to run a fast food restraint so, I know what it is like to have a new employee. What I am concerned about is the lack of help that was given to her. This poor girl was screwing up all of her tables. She asked me what I wanted to drink and said she would come back to ask my father whom hadn't yet made it to the table. It was 10 min before she ever came back. She then asked me what I wanted again and my dad. I also got drinks for my two children. Ten more min past and she came to take our order. We gave her the order. My dad went to get his salad and she came back and asked me what our drinks were apologizing to no end. She then came back and asked us what our food order was. My dad made it through his salad when she came back and asked us what our drinks were again. Dad went back to get his second bowl of salad a little while later and we finally got our drinks from another waitress. Whom got the drinks backwards. She brought us our drinks a few minets later. We sat there awhile talking and the next thing I know she came and asked us for the third time what our order was. We waited a while longer. We watched her run around with her head cut off like a new employee would. I just wonder where was the Manager. People were complaining that they had called in orders and had to wait 45 min. Others walded out, some just waited patiently. Then my dad went up for desert when she brought us our receipt. I hadn't even got my food yet. She then tells me that my order hadn't even been started yet. Well my dad works nights I had told her and I had already been there for 45 min. I know that it takes a while to make your wonderful pizzas but I don't have all day especially with my kids. I get to looking at the receipt and not that I was unhappy but she undercharged us for the salad meal. I did not wait. My father went to pay for what we had and the manager on duty came out of what looked like an office I am guessing and gave it to us free. Big whup! I would have liked my food. I am just wondering how is it that the only time in the hour in a half that I was there did I see the manager once. I seen another waitress that had plenty of time to help out that new employee. I was asked what my drinks were three times and then my food three times,it took six tries. Teamwork is what that store needed. My family quit going there many years ago because of health issues but I won't get into that. We decided to try it again on fathers day since Pizza Hut has the best pizza. I will always be a faithful customer but I will not return to that store on South Broadway across from McDonalds. Which by the way is what I had to eat.

     
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03/16/08 - Bad Service - Pizza Hut
By -

GREEN BROOK, NEW JERSEY -- We arrived at our Pizza Hut of Green Brook in route 22 around 6.30pm on a Sunday night. There were only a dozen of people when our 10 people party arrived.
First thing we asked was that if they could do separated checks for us, since we had credit cards and didn't want to take time dividing only one check. Waiter told us he had to check with his manager, when he came back he told us that he wasn't able to do it and that we had to split the check ourselves, we decided it was not big deal.

We ordered our drinks and food and not until 15 minutes later we got our drinks, he brought 1 pitcher of soda for us and after we all tasted it was a big mistake. He gave us Cherry Pepsi instead of regular. When I went to ask him that he gave us the wrong Pepsi, he looked surprised and said : "We are fixing the regular pepsi now"...which made me think that he knew exactly what he was giving us in the first place. We let it go and wait for the regular pepsi to work, which we got 5 minutes later.

Then we started checking our utensils and some of them even had pizza residues on them, they were filthy as the whole rest. was.

We got our first order of breadstick 30 minutes later and only 45 minutes later we got the pizzas, after asking for them about 5 times with the same answer "They are coming out now".

Waiter promised a 10% discount for the whole bill, when we got the bill it was a $3.00 discount for a $110.00 bill, we couldn't believed it and when to speak to the manager (who by the way was cleaning up tables), she said she was going to fix it.

Then she took $10.00 off the bill, then smart waiter went to try to separate the bill but when he went to separated he charged us the food without the discount....!!!! At this point all I wanted is to leave that place.... it was 8.30pm already!!! INCREDIBLE!!

This is my case....

     
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Thin Crust Pizzas
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BROWN DEER, WISCONSIN -- I went to Pizza Hut in Brown Deer, WI to order 2 medium thin crust pizzas to be ready at 6:00 PM. My son-in-law picked them up and brought it to my house. We were late for a birthday party so tried to eat these pizzas that were like eating hard cardboard with very little sauce and almost no
cheese.

The result was that my son-in-law's mother broke her denture trying to chew it. I
called the store and they said they could only give me a coupon for a free pizza. I need to get this problem resolved. We have never eaten such horrible pizzas. Frozen pizzas are much better.

     
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Didn't Get My Order!
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MAGNOLIA, ARKANSAS -- After just arriving home from a long trip out of town, my family was hungry for dinner. I called Pizza Hut at 9pm and placed a small, non-complicated order. I placed the order for delivery. When my order did not arrive at 10pm, (they said it would take 20mins), I called them to make sure they weren't having trouble locating my address. They then had the nerve to tell me that I said I would pick it up (I think I would remember if I said that, because that would mean I would have to load several kids up in the van and drive across town at 10pm).

When I explained to them that I clearly said "for delivery", they said, "well, we're closed now"!! Will never, ever do business with this place again!

     
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$5.00 Pizza Hut Pan Pizza
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HUNTSVILLE, ALABAMA -- The new $5.00 pan pizza (minimum purchase of 3) is a waste of money due to how terrible they are.

Okay. I should know that a $5.00 pizza is too good to be true but I'm single and I thought that by buying 3 of them I could freeze most of it for eating a bit each week.

I normally like Pizza Hut but these pizzas are TERRIBLE! They are as bad if not worse than the frozen pizzas you buy in the grocery stores. They put way too much sugar in the pizza sauce and even though I asked for extra cheese they didn't even put enough on there for a normal pizza. The sauce is so sweet that I will probably end up throwing the three of them (minus a few slices) out.

So don't waste your money. Will I ever return to Pizza Hut? Maybe but not for a long, long time. This taste experience has turned me off pizza.....

     
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Deceptive Presentation and Lousy Prduct
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BRATTLEBORO, VERMONT -- When they say "hand tossed crust" you tend to think your crust will be fresh and made the old fashion way. Think again. This is a frozen crust and they don't cook it long enough. Barely brown on the bottom gooey on the top, covered with too much sauce and skimpy amount of cheese and mushrooms sliced thinner than paper. It was absolutely the worst pizza I've ever had. Store bought frozen pizza is even better. I will never go to Pizza Hut again. I can also tell you that the one in Brattleboro, VT has never done well. Must be we have too many other pizza houses around here that know what they are doing.

     
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No buffet for you!
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Remember back in the day when Pizza Hut used to be just a regular sit-in restaurant and during lunch time they had the big buffet? They were doing good back then. Now they've totally sold out by converting most of their old restaurants and building new ones that are set up like a fast food joint where you can order combo meals (i.e. personal pan pizza with a side order of breadsticks and a medium drink). This was a TERRIBLE move on their part, seeing as they just want to cut costs of doing business and don't give any consideration of what the general public thinks. Alas, there are still some Pizza Huts that actually are still the old style, but you have to search some backwoods town in Mississippi for example. GO BACK TO THE OLD PIZZA HUT! THE NEW YOU SUCKS!

     
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Service
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BANNING, CALIFORNIA -- Preordered 3 large pizza on line for pick up. 1/2 way to restaurant, received call from Pizza Hut that they "did not have large pizza's" and that the veggie pizza I ordered could only be filled with olives and mushrooms since they were "out of veggies". I canceled my order and drove over to Papa John's.

Since when does a pizza place not have large pizza's? Were they out of premade dough? No veggies? What is up with that?

My Papa John pizzas were just fine. In fact, they were closer and $1.50 less.....

     
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Lies
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MILLEDGEVILLE, GEORGIA -- I went to the Pizza Hut near my home and order two p-zone I ask two. This was the first time I ate them. I ask for what was in them. The person told me cheese and pepperonie. When I got home thin six pieces of meat and all cheese. If this is the way you teach them to lie I will never stop at Pizza Hut for any thing.

So please stop this if you can I always stop at pizza but I will not stop if this go's on.

     
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bad customer services
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CANTON, GEORGIA -- I called Pizza Hut in canton Georgia I was told 1 hour for delivery an hour and a half later I called back and was told I didn't know my phone number or address I was also told they did not have an order for me and it was already on the road I called again another hour later and was told once again I did not know any thing and I canceled my order when in fact I did't by the way I do know my name phone number and address they treated me like I had no sense at all

     
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