MINOT, NORTH DAKOTA -- About three weeks ago on a Sunday I walked into Pizza Hut on Broadway to order carry out where there was a guy working on a pizza. I knew he was busy at the time so I waited, and waited, and waited. When he did finally come, (with all his extremely gross big holes in his ears from his round earrings) he looked to my right and talked to me as if I was over there. I said, "I'm over here." There was no "how can I help you" or anything. I asked if he had a menu and he pointed behind me and told me to go there to read it. I didn't.
He finally went to get it for me, I read it over, he went back to working and EVENTUALLY came back and asked me what I want. I told him I changed my mind about ordering and walked out to order pizza at Papa John's. NO eye contact, NO smile, and NO interest in the customer from that man. I also find it unprofessional for those people to wear that type of "jewelry" (if that's what you want to call it) taking food orders. IF I go back, I will once again walk out if that man is working and that will be my last time there. Thanks for hearing me out.
JOHNSON CITY, TENNESSEE -- My wife and I went to the Pizza Hut #005960. First time we had been in a while, we were shocked at the condition it was in. Tables were broke down, had sign not to sit there, Building was not clean at all. We had the buffet bar, it was not clean and the salad ingredients were not fresh or at a cool temp. The pizza was old and not edible. I can't understand why the health inspector lets them get by with this.
My wife and I are retired and on a budget and paying $17.50 for a meal and leaving it on the table, because it is not fit to eat is not good for us. I know that no one really cares if we eat there or not, so we will eat some other place from now on.
ASTON, PENNSYLVANIA -- I have been going to Pizza Hut every Saturday for 20 some years. I have been going to the Aston store in Pa. since it opened, but it has really gone down hill. The main problem is that there is no air conditioning in the summer (I had to leave because it was so hot in there, June 6th), also no heat in the winter. The seats are so broken down which makes them very uncomfortable. Their pizza needs to be cooked more, the dough is never done. I'm tired of having to return it. Will not be going back until the air is fixed and the pizza is cooked better.
SCOTTSVILLE, KENTUCKY -- We ordered two personal pan pizzas and a sandwich. The wait was horrible even though the restaurant was almost empty and then the pizzas came out, but no sandwich. The waitress said it would be right out then proceeded to take her break while I waited for my meal. The sandwich never came, no one checked on us, and finally 20 minutes later we had to ask about the sandwich. Even after asking we had to wait for it to be prepared and by that time the pizza was cold and we were done waiting. It was one of the worst dining experiences ever.
CANONSBURG, PENNSYLVANIA -- I stood at the counter to be waited on for ten minutes yesterday at approximately 7:30pm. There was a man waiting on the bench for his pizza and hardly anyone in the restaurant. I stood there watching a guy take pizzas off the machine and box them. He never turned around to see if anyone was there which was probably NOT his job anyway, but as slow as the place was there should have been someone else there to at least help him out. A woman came in to pick up her pizza so I let her go ahead of me. It took so long for the woman and the guy to get waited on that I just gave up hope and left... Maybe we should hire more people...
SHREVEPORT, LOUISIANA -- I have been trying to order a pizza from Pizza Hut on Kings Highway. I have been on hold for thirty minutes and nobody has even come over the phone and said they were sorry for anything. I understand that on a Saturday night, they may be busy, but at least they could pick up the phone and say they were sorry for the delay and they would be with me in a second or whenever they could.
I will not ever order from Pizza Hut again. I have had trouble with this store before, but it is the closest to my home for delivery, so I thought, everybody has a bad night sometimes. But this is my third time being annoyed, and I am done. I have had many bad experiences with this Pizza Hut and still attempted to spend my hard earned money there, but not anymore. I am done.
NORTH CAROLINA -- This is an informative letter in response to the Pizza Hut complaints listed on your website. I have worked at three Pizza Huts in NC and here are a few things that consumers in NC area should know. I HAVE NOT eaten Pizza Hut pizza since I quit 5 months ago. The following is only applicable to RAGE, Inc. Pizza Huts, NOT Pizza Hut Inc. (There is a difference, a big one!)
I have tried for months to figure out someway to get the word out because I can't find any help to resolve these issues. I can't help but think what if my child ate a pizza from Pizza Hut while at someone else's house and became deathly ill or worse; very young children and the elderly are more prone to food borne illness than the average adult (learned this one in ServSafe). That's another funny thing, Rage Pizza Huts are paying for ServSafe certification and then completely disregarding what they paid to teach their general managers.
While at the 1st location, we were infested with rats and our District Manager did not take care of the problem until one of our employees and customers called the health department to tell them that there were rats in the dining room and a dead rat in our water heater. The restaurant had continued to wash dishes and service food on the supposedly "clean dishes." The problem wasn't fixed until we were shut down for two days by the health department. The water heater went out at another time and we were told that we could not close, just wash the dishes in cold water and continue business as usual.
The next place I worked, I trained for my General Manager position. Recurring times I saw 1-2 day old dough go out the door to customers (if your pizza is flat, it's on old dough... call back and get a refund or another, your best bet is another pizza establishment, not another pizza from Pizza Hut, other items are probably old too) and old veggies being used on the make table and salad bar (hidden in "new" food). If anyone knows anything about dough it starts to grow yeast after a day or so of sitting and smells like alcohol; it can be potentially dangerous if eaten.
As a new General Manager, while looking for new hires, I was told "do not hire deaf people, they are loud and obnoxious." My District Manager even told me to take a 5 lb box of blackened, molded, slimy mushrooms out of my trash can and put them back into the fridge to be used (You'll be glad to know that I threw them away after he left). "We can't afford to throw away food," were his exact words. He also called me before an inspection and told me not throw away any close to or expired food, just change the expiration date on the container so the health department could not get us.
Subsequently, I had a rough week at my restaurant following a local high school graduation. We had no tables, therefore my waitresses didn't make any tips that week; we were empty, almost every sale was carryout or delivery. At the end of the week I was instructed to delete any supplemental pay that was due to the waitress to ensure that they did not received minimum wage for that week. I refused and quit.
As far as I know, no one has ever taken these matters seriously. The NC Labor board was contacted and I'm assuming blew the entire thing off because I was never contacted after telling my waitresses that I would back them up at every turn and waitresses not receiving their pay is still occurring (I still have relationships with certain Pizza Hut employees that can verify these stories). I can't file a claim with the NC Labor board because it does not regard my pay, and I can't make a claim for someone else that is afraid to lose their job in fear of retaliation.
If they would just subpoena Rage Inc.'s records, you can log into their system and pull up every possible thing that happened on a person's time slip or food ticket. On the time slips, it shows what tips were claimed and what they were changed to. It will also tell you who altered the claimed tips.
(Basically, GM's, Assistants, and District Managers are logging into the system and claiming that waitresses made more tips than they claimed to avoid paying 6.55 an hour instead of 2.13 an hour. I know wait staff not claiming all or sufficient tips happens occasionally but I know for a fact that my waitresses were being screwed; you can't make tips if no one eats inside your restaurant and order everything to go.)
Rage Pizza Hut will rob your children if they work for them as wait staff; they will be (excuse the term) screwed out of pay due to them, treated with no respect, forced to service inadequate and unsafe food, and discriminated against. They will also work in unsafe and unsanitary environments.
I have tried what I can, I was just wondering if maybe I could get some help from someone out there that could help bring this Nationwide Corporation's abusive practices to a halt. If it happens in 3 restaurants in NC, I can almost promise you it happens everywhere else. All general managers attend the same meetings in every district, the story is probably the same, just with different faces.
By the way, I don't need this forwarded to the company, they already know what is occurring, they are encouraging it. And if one of them in my region reads this they will know exactly who I am, I questioned these issues several times within the company.
LUSBY, MARYLAND -- On August 3, 2012 a delivery driver from PIZZA HUT in Lusby, Maryland (zip 20657 & receipt ticket #**) delivered my medium pizza, cheese bread and forgot to bring my 2 litter of Mountain Dew soda. He first gave my wife the receipt and she signed it with a $5.00 tip. That is a good tip on a $20.00 order when we only live 1 mile away in an area with very little traffic and only one street light for driver to go through.
After taking receipt and putting it in his pocket he tells us that he forgot our soda and he had to run back. He said "I'll go get your soda and be right back." After waiting 25-30 minutes I called PIZZA HUT and spoke with an employee who said the driver was out on delivery and the manager had called him and he said he forgot the soda again. I told the employee that was unacceptable and I wanted either my $2.75 + tip or my soda and tip back or I could come there with my receipt for a full refund.
The employee said I had to speak to a manager. I then spoke to a person claiming to be a manager named **. I'll admit when I spoke with her I was upset but I never yelled or cursed at her. I was telling ** my story when she started yelling over top of me saying "First of all I'm not giving you a full refund and I'm not going to be able to help you with you rambling on when I need some information." After that we were both very silent for a moment, then I held myself together and said, "Fine what info do you need."
After me playing nice, she told me my soda and tip were on their way. I then waited another 22 mins. and called back. I spoke with ** and told her it's been over 20 minutes and I still haven't gotten my soda. She said that's because the driver was out on delivery and had just got back and was leaving now to bring soda. I said that I thought someone else was on their way earlier. She said she wasn't able to because the original driver was the one that had my tip.
I then said "Why couldn't PIZZA HUT give another driver the five bucks so I could get my soda we had been waiting a long time for." She then just repeated herself like a broken record but louder as if I didn't hear and said "I told you the original driver has your tip and he would bring it to you, now is there anything else I can help you with." I told her "no" and got off the phone. If this was a real manager then I'm very sad that PIZZA HUT couldn't find anyone with respect and manners for their customers not only as an employee but as a manager that is very sad indeed.
My time on receipt says it was taken at 7:51 pm and driver first arrived at 8:10, but as a MANAGER she couldn't even MANAGE to get me my soda until 9:20 pm. When the driver finally made it to us he pulled up to the house going very fast and this time instead of using the driveway he pulled off the road in our grass. Because he came to door looking very angry and was just like "here's your soda" (no apology). I didn't say anything because I knew it would cause a scene in my quiet neighborhood. Needless to say I am very disgusted with the service I have had and will not be returning to at least this PIZZA HUT in Lusby, MD ever again.
DES MOINES, IOWA -- Pizza Hut will NEVER be getting my business, my friends' business or anyone in my job's business (Music industry). I have traveled around the world, have ate at NUMEROUS Pizza Huts all over the place, and lo and behold, where I happen to be "Stationed" for my job at the moment in the USA is the WORST service, attitudes and food I have ever gotten from ANY Pizza Hut. The store number is "4320."
It was on the night of 17, January 2012 around 20hr (8PM). My other half called the only Pizza Hut in this area that will deliver to my house. We have had a Horrible experience once before from this store, but had a bread stick craving and ended up wanting to place an order of just bread sticks (which we did in the past) and we had no issue at all, even though it was just one order. I probably did this order 3-4 times without ever getting any hassle even though the order was under the $10.00 delivery minimum, and we live close to the store.
The second time we ever ordered from this store, we had a massive issue from this store. It took them 3x delivering and 2 1/2 hours later to get an order of a "P. Zone" (Stromboli) and an order of bread sticks. The original time they came to the door to give us an order, the food was cold and under-cooked. The dough was cold and raw, the ingredients were cold and the bread sticks also under cooked and cold. We waited over an hour to get this kind of slop. We had to call the store where they said that they would redo the order then send it back out.
The second time that the food came to the house, it was still the SAME problem. So, we called the store, once again, and had to wait to get our food... again. This time, we just had them send a Pizza and the bread sticks. 2 1/2 hours after placing the order, we FINALLY got an "alright" pizza and bread sticks that were nothing to talk about. But, at this point, I was starving (it was also around 22.30 by this time) so I just sucked it up and ate the little bit that I could... mainly ignoring the quality of what I was eating.
On 17, January 2012, I had another bread stick craving, so thought that as a little side-treat, I would order myself some. We had a younger female answer the phone that had the typical teenage/early 20s attitude of today's society. Short, rude, inconsiderate, etc... typical teen attitude. It got so bad, we just asked to speak to the manager on duty. Well, this really did not do the trick at all.
The manager happened to be yet another one of these (maybe) in the early 20s attitude. He was insisting that I either get over the $10.00 minimum charge or else, especially with the tone he used (which I will not and do not accept or take at all)... I do not get my order. After arguing with him for around 10 minutes or so, I had to order 2x orders of bread sticks.
After we finally waited 55-60 minutes for bread sticks, and for someone to drive under 2 miles to get to my place, who had a nasty attitude and was mainly 1 step away from brain-death... (Mind you, this is Des Moines, Iowa. This town is DEAD. No traffic, nothing ever gets that busy etc.)
I take a bite into the first bread stick to find it cold and raw on the inside but rock hard on the outside. The sauce that I got may have been red dyed water with mild flavour. Of course, we immediately called back to tell them what was going on regarding the issue. A younger man answered the phone and had a decent attitude. He told us that he would get another order out to us A.S.A.P. We got our order in around 25 minutes. We had a different driver, who was polite, and had warm bread sticks, that were cooked, and sauce that actually tasted like Pizza Hut sauce. The problems do not end there.
We tried to call corporate, but they were closed for the evening. I ended up on the Pizza Hut corporate website and wrote them an e-mail explaining what was going on about this issue and that we had had other issues with this store in the past. I, of course, explained the situation in full with as many details as possible. I gave them 2 mobile numbers for them to call along with 2 e-mail addresses for them to contact myself and household through. What did we get back... Nothing.
I wrote to them again and again (ended up to be 5x-6x over) and never any response, negative or positive. Come today, we finally got hold of someone via phone. This "customer service" representative right away was trying to get personal information asking for name and phone number associated with the complaint. He asked if he could have a moment to look up in their computer systems about the past complaints that had happened.
Then, he asked if he could put on hold. The answer immediately was "No." (Getting put on hold with these companies is a great way to make you sit and wait, get brushed off, and to just sit there with dead air until you get cut off. They TRY to get rid of people and issues, but it does not work with us). He asked if we could just sit while he put the phone down but no longer get put on hold. So we waited for him to look up the information and pick up the phone once again. He left me sitting on the phone around 10 minutes of what sounded like "Dead air." We called the rep's name in a louder voice to get his attention to see what was going on.
That is when he came back to us and told us that he saw the other complaints that we had made regarding the complaint for 17, January. He then proceeded to tell us what "alleged" action was taken on the complaint, and we had to stop him half way through, since we noticed we were getting told one HUGE lie. I was told that an attempt to contact me had been made and a message left on the voice mail when I supposedly did not pick up the phone. We explained to him that we had never gotten any phone call or contact of any kind. If they had called, it would not of only shown up on the mobile that there was a missed call, but also that a voice mail was left.
Plus, our voice mail gets checked numerous times a day. They never called. Best part is, a MANAGER supposedly called. The "customer service" guy says that he believed what we were telling him and that he is going to forward my complaint (if it happens, we will be completely shocked) further up the Pizza Hut management food chain.
If we actually get this call or not (I am guessing not), only time will tell. We will NOT give up on this matter. This is not "customer service." This is NOT how you handle an issue in ANY field. This will NOT be left until proper measures get taken. (I would love to see at least the girl who originally picked up the phone fired... doubt it will happen.) More than likely, we will be offered free food (which I do not want. Especially since 99% of the time, I only eat health foods. This was my one little treat to myself that I take once-in-awhile).
If anyone has to come, or lives in this state of Iowa (unfortunately), STAY AWAY from most Pizza Hut stores. Issues happen in most stores in the mid-west than I have ever heard of anywhere else on the globe. This now seems to be the sickening "norm" for people who happen to be in these type of jobs/positions. More people need to call, and keep calling, about these issues that go on, and do not stop until the complaint is acknowledged and taken care of the best and fullest way it can be.
It would be nice if it would teach the companies and the employees that bad service, bad food and nasty attitude employees are NOT acceptable nor will be tolerated in any form or fashion. Good, true and real customer service is a thing of the past and highly needs to come back. Unfortunately, with what is out in the World today, I do not see this happening any time soon.
ATTALLA, ALABAMA -- Yes, I am a 46 yr. old lady who is bedridden in a nursing home and I have to go to dialysis 3 days a week in an ambulance. I really like Pizza Hut supreme pan pizza. I have been in the nursing home going on 2 years. I have ordered 6 pizzas from Pizza Hut. Out of the 6, only 1 was good enough to eat. To me that is bad for a company to have only one decent enough to eat out of 6. I would have been better off with a DiGiorno frozen pizza and let me add my own cheese.
Example: it was mother's day last year and I wanted a pizza, because I have 3 boys and they were not able to come and see me and I was very upset about that, so I decided to treat myself and ordered delivery. Well, I called the local Pizza Hut and when I was on the phone with the girl, I gave her my debit card number then I said "Hey let me call you right back, I forgot to call my bank and check my balance, I knew it was close." So I hung up, immediately called my bank and it only took a few seconds, I am a fast dialer lol and I was already overdrawn!
That girl at PH ran my debit card through despite me telling her I would call her right back. So I called PH back and said, I said this is so and so and I need to talk to the girl that was taking my order. She said she got sick and went home. I had just talked to her 1 min. before?
I really believe the 2nd phone call was the one who ran my debit card through. I ordered a pizza. It was delivered and it was crappy. I had to call my dad and get him to make me a cash deposit in my checking acct. The next day before 2 p.m, so I would not overdraw. I tried to complain to PH on their website, but it is impossible. I fill it out in minute detail and when I hit submit, it says, remove any special characters. Well, I don't have any special characters. This is a plan from PH to not have to hand out refunds because of their inferior food products.
I brag to people that there is no other pizza to order except Pizza Hut pan supreme. Is it true that they take vegetables off the salad bar and put them in the vegetables so they go on the pizza to save money? Oh, I hope not. Why will the website complaint dept. work right? I want a refund on my mother's day disaster. The last pizza I got was the special large hand tossed one topping for 999. My son picked it up 20 minutes away and when I first saw it, it looked like it had been baked early that morning and sit out all day and I was the lucky one to get it. It was after 8 pm when I got it.
I have bought 6 pizzas from 2 Pizza Huts in the last 18 months, and only one was great and the other 5 should have been returned and refunded. But, I am in a nursing home and have no way to do this. I would love to be refunded the 5 pizzas, but I know they won't do that. Even though, I have been a customer for over 25 years. If they would just refund me the mother's day pizza, I would be happy. It is bad not to be able to see your 3 boys on mother's day and then get excited about eating a pizza and then get treated like I did. Pizza Hut, what are you going to do for one of your long long time loyal customers for her mother's day disaster?