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NO Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINOT, NORTH DAKOTA -- About three weeks ago on a Sunday I walked into Pizza Hut on Broadway to order carry out where there was a guy working on a pizza. I knew he was busy at the time so I waited, and waited, and waited. When he did finally come, (with all his extremely gross big holes in his ears from his round earrings) he looked to my right and talked to me as if I was over there. I said, "I'm over here." There was no "how can I help you" or anything. I asked if he had a menu and he pointed behind me and told me to go there to read it. I didn't.

He finally went to get it for me, I read it over, he went back to working and EVENTUALLY came back and asked me what I want. I told him I changed my mind about ordering and walked out to order pizza at Papa John's. NO eye contact, NO smile, and NO interest in the customer from that man. I also find it unprofessional for those people to wear that type of "jewelry" (if that's what you want to call it) taking food orders. IF I go back, I will once again walk out if that man is working and that will be my last time there. Thanks for hearing me out.

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The Restaurant and Food Was Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNSON CITY, TENNESSEE -- My wife and I went to the Pizza Hut #005960. First time we had been in a while, we were shocked at the condition it was in. Tables were broke down, had sign not to sit there, Building was not clean at all. We had the buffet bar, it was not clean and the salad ingredients were not fresh or at a cool temp. The pizza was old and not edible. I can't understand why the health inspector lets them get by with this.

My wife and I are retired and on a budget and paying $17.50 for a meal and leaving it on the table, because it is not fit to eat is not good for us. I know that no one really cares if we eat there or not, so we will eat some other place from now on.

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No Air Conditioning in Summer No Heat in Winter
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

ASTON, PENNSYLVANIA -- I have been going to Pizza Hut every Saturday for 20 some years. I have been going to the Aston store in Pa. since it opened, but it has really gone down hill. The main problem is that there is no air conditioning in the summer (I had to leave because it was so hot in there, June 6th), also no heat in the winter. The seats are so broken down which makes them very uncomfortable. Their pizza needs to be cooked more, the dough is never done. I'm tired of having to return it. Will not be going back until the air is fixed and the pizza is cooked better.

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The Food Did Not Come Out Together and the Waitress Never Brought Mine.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSVILLE, KENTUCKY -- We ordered two personal pan pizzas and a sandwich. The wait was horrible even though the restaurant was almost empty and then the pizzas came out, but no sandwich. The waitress said it would be right out then proceeded to take her break while I waited for my meal. The sandwich never came, no one checked on us, and finally 20 minutes later we had to ask about the sandwich. Even after asking we had to wait for it to be prepared and by that time the pizza was cold and we were done waiting. It was one of the worst dining experiences ever.

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Hire More People
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CANONSBURG, PENNSYLVANIA -- I stood at the counter to be waited on for ten minutes yesterday at approximately 7:30pm. There was a man waiting on the bench for his pizza and hardly anyone in the restaurant. I stood there watching a guy take pizzas off the machine and box them. He never turned around to see if anyone was there which was probably NOT his job anyway, but as slow as the place was there should have been someone else there to at least help him out. A woman came in to pick up her pizza so I let her go ahead of me. It took so long for the woman and the guy to get waited on that I just gave up hope and left... Maybe we should hire more people...

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Phone Never Answered
By -

SHREVEPORT, LOUISIANA -- I have been trying to order a pizza from Pizza Hut on Kings Highway. I have been on hold for thirty minutes and nobody has even come over the phone and said they were sorry for anything. I understand that on a Saturday night, they may be busy, but at least they could pick up the phone and say they were sorry for the delay and they would be with me in a second or whenever they could.

I will not ever order from Pizza Hut again. I have had trouble with this store before, but it is the closest to my home for delivery, so I thought, everybody has a bad night sometimes. But this is my third time being annoyed, and I am done. I have had many bad experiences with this Pizza Hut and still attempted to spend my hard earned money there, but not anymore. I am done.

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Very Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOWLING GREEN, MISSOURI -- I just order a larger pizza and cheese sticks online. After I ordered the food online, I called to verify the time the order would be delivered, which was to be at 5:45pm. My boyfriend came home from work in his lunch hour and no pizza!! I called to see where my order was and was told by the assistant manager that it was marked carry out. I proceeded to tell her that no it was for delivery and she proceeded to argue with me!!

So my boyfriend went to get the pizza. Once he got home there were no cheese sticks!! So I called again and was told by the assistant manager again that I could either have credit or come and get it!! I told her that no I wanted the cheese sticks delivered, and once again she told me that it would cost $2.50 to have my cheese sticks delivered!!! Really. Well I'll never order anything from this place again and besides once I got the pizza it was cold!!!

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Extended Delivery Time
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

OKLAHOMA CITY, OKLAHOMA -- Called to order pizza delivery for lunch today and wanted to place 3 orders because each of us co-workers were buying our own and each needed to use a debit card and all three orders would deliver at the same location. They for one would not let me use all three debit cards so I had to charge it all to one card which was not right and then the delivery time was 1 hours and 55 minutes. Needless to say the food was cold. Awful service in my opinion. Don't believe any of us will be eating from there anymore.

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Delivery
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BEDFORD, TEXAS -- Recently ordered for delivery and in the past deliveries they always put the box inside a plastic bag or wrapped in plastic bag for the wings orders but this time the box was not wrapped in plastic bag and the box was not closed and opened and when the delivery person removed the box from the Pizza Hut delivery bag he accidentally stick his hands inside the box and touched some of the wings on his dirty fingers, as he is driving and handles money, so I felt yuck and gross this time. How can I avoid the situation from happening again? Do I have to keep reminding them to wrap the box of wing in plastic bag?

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Lied About Availability to Discourage Ordering and Never Delivered My Pizza
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HENDERSON, NEVADA -- Pizza Hut on Horizon & Eastern location purposely stops answering phone after 10:05 pm to discourage ordering. ** finally picked up at 10:29. She claim they were out of Pan Pizza and hand tossed after looking at what I normally order. I asked if you have sliders and she replied, "We have 3 left." I said, "I want whatever you have after being on hold for 30 min." She says, "Let me check," then returned with "We have medium pizzas available." She claimed delivery would take 45 mins. I said, "Fine," yet it is 11:58 pm and I can't locate anyone on their phone line since 11:30 to ask if they are still coming.

Thank you Pizza Hut. Way to go. This is a reoccurring problem with this location and its employees. Does anyone care or is corporate too high to come down from its ladder? That Pizza Hut's location number is 702-407-0912. I'm Phil. My contact is ** and I'm willing to look for a new pizza company although my taste buds and palate grew up on Pizza Hut. I'm a regular at this location and they did not even call to say we're not going to make it. Thank you Pizza Hut. Thank you.

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Pizza Hut Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 134 ratings and
331 reviews & complaints.
Contact Information:
Pizza Hut
14841 Dallas Parkway
Dallas, TX 75254
1-800-948-8488 (ph)
www.pizzahut.com
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