ATTALLA, ALABAMA -- Yes, I am a 46 yr. old lady who is bedridden in a nursing home and I have to go to dialysis 3 days a week in an ambulance. I really like Pizza Hut supreme pan pizza. I have been in the nursing home going on 2 years. I have ordered 6 pizzas from Pizza Hut. Out of the 6, only 1 was good enough to eat. To me that is bad for a company to have only one decent enough to eat out of 6. I would have been better off with a DiGiorno frozen pizza and let me add my own cheese.
Example: it was mother's day last year and I wanted a pizza, because I have 3 boys and they were not able to come and see me and I was very upset about that, so I decided to treat myself and ordered delivery. Well, I called the local Pizza Hut and when I was on the phone with the girl, I gave her my debit card number then I said "Hey let me call you right back, I forgot to call my bank and check my balance, I knew it was close." So I hung up, immediately called my bank and it only took a few seconds, I am a fast dialer lol and I was already overdrawn!
That girl at PH ran my debit card through despite me telling her I would call her right back. So I called PH back and said, I said this is so and so and I need to talk to the girl that was taking my order. She said she got sick and went home. I had just talked to her 1 min. before?
I really believe the 2nd phone call was the one who ran my debit card through. I ordered a pizza. It was delivered and it was crappy. I had to call my dad and get him to make me a cash deposit in my checking acct. The next day before 2 p.m, so I would not overdraw. I tried to complain to PH on their website, but it is impossible. I fill it out in minute detail and when I hit submit, it says, remove any special characters. Well, I don't have any special characters. This is a plan from PH to not have to hand out refunds because of their inferior food products.
I brag to people that there is no other pizza to order except Pizza Hut pan supreme. Is it true that they take vegetables off the salad bar and put them in the vegetables so they go on the pizza to save money? Oh, I hope not. Why will the website complaint dept. work right? I want a refund on my mother's day disaster. The last pizza I got was the special large hand tossed one topping for 999. My son picked it up 20 minutes away and when I first saw it, it looked like it had been baked early that morning and sit out all day and I was the lucky one to get it. It was after 8 pm when I got it.
I have bought 6 pizzas from 2 Pizza Huts in the last 18 months, and only one was great and the other 5 should have been returned and refunded. But, I am in a nursing home and have no way to do this. I would love to be refunded the 5 pizzas, but I know they won't do that. Even though, I have been a customer for over 25 years. If they would just refund me the mother's day pizza, I would be happy. It is bad not to be able to see your 3 boys on mother's day and then get excited about eating a pizza and then get treated like I did. Pizza Hut, what are you going to do for one of your long long time loyal customers for her mother's day disaster?
Honestly, for a lot of what's posted on here, if these things had happened to me I'd be pissed too. However, for issues such as Extra Cheese not being counted as a topping or a manager not yelling at other customers for you...we're really not allowed to do that.
Pizza Hut in general is very strict on these matters, and the employees often have absolutely no wiggle room on their policies. I often work phones, and let me say; people are very misunderstanding when giving orders over the phone. They can't see that you're working hard to get this POS computer system (MS DOS, in all honesty) up and working like it was a moment ago. If it doesn't accept your extra cheese as a topping, I'm really very sorry, but I can't re-program the system and it won't let me place your order w/o those other toppings and/or charging you an extra $1.50 for freakin' cheese.
It's ridiculous, yes. But can I change it? No. So please don't yell my ear off over the phone about it, it's really very rude. Especially considering that I rely on this job and am trying very hard to be polite to you. Some people don't know how to treat others with respect; trust me, I get plenty of belligerent individuals for customers (as do my coworkers). This is why I do my best to treat each customer as an individual. I'm not about to treat table A1 like crap because a kid at D3 kicked me. I, in turn, would like this same respect.
If your daughter brought home bad grades, your bf broke up with you, your husband didn't do the dishes, or Woofie just ran away; I'm really very sorry to hear that and I'll try to cheer you up. But please, do not mistreat your server because of something that's going on in your personal life! My dad's in the hospital right now, but I still come out to every table and answer every phone with that Barbie-brand smile plastered on my face. Why can't I get that back? It's called "Customer Service", not "Server Abuse".
Also: It takes about 15 minutes to make a pizza that is cooked properly. I would never serve you something I knew to be cooked for less or to be left out as it would probably give you food poisoning. For those with little ones that don't like to sit still I recommend carry out or asking your server for some crayons and a coloring mat (often we have them but they're low so we don't usually bring them out). If you asked your server, you could probably get them (if, of course, they're in stock).
I am VERY sorry there were no booster seats available, I've never seen a Pizza Hut in MI without them, but I'm sure it probably happens now and then. I watched my little cousins on a daily basis for about two years (which included taking them out to eat) so I know how difficult of a situation that can create. I very much hope that you'll give perhaps another Pizza Hut store near you a chance!!! ^_^ Thank you for your time!
LEES SUMMIT, MISSOURI -- No words can begin to describe the anguish I recently experienced because of the poor training and unprofessionalism of Pizza Hut employees. I placed an online delivery order from the Pizza Hut website using an online coupon. I've ordered from this exact same online coupon before. The only difference was that last night I elected to pay with cash instead of with my usual debit card payment method.
After waiting an entire hour for the pizza and Pepsi to be delivered (it was a combo coupon for a large one topping pizza and two-liter of pop), I was greeted by a very rude delivery driver. He was tall with dark, long stringy and greasy hair. He wore jeans and a stained up sweatshirt. (His appearance alone was deplorable -- especially his unkempt hair, which looked unprofessional and even on the verge of being sleazy -- but I would have overlooked it if the next events had not transpired.)
My son is who initially went to the door. He paid the driver in cash and the driver gave him the pizza and pop. My son closed the door and the guy walked away. But in less than 45 seconds, the guy was back on the doorstep ringing my doorbell again. "I need a coupon for this," he said when I opened the door. "And how did you order this? Online or by telephone?" I said that I ordered online and that I never before was asked to give a coupon for it. The coupon is online and you click on it in order to receive that special price when you're placing your order.
"Well, you're either going to give me a coupon or I'm going to have to charge you 4 more dollars," the guy said. Outraged, I told him to wait while I pulled up the coupon on my computer. The door was still open while I went into the next room to start my computer back up. (I had shut it down after placing my order.) My two-year-old daughter was standing in the doorway. It was very cold outside and I could feel cold air pouring into my house. She is just getting over a cold and the last thing she needs is to take more cold, so I told the man that I was going to have to close the door and would be with him as soon as I could print off the coupon.
Not even 30 seconds passed by and the man was again ringing my doorbell. "I have other orders to deliver and you're just going to have to produce that coupon now, give me the pizza back, or else pay me the extra money," he said when I opened the door back up. In shock by his bluntness and rudeness, I told the man that he was just going to have to leave then. I said that I had the pizza and he had the cash, and he would have to just leave my property if he wasn't going to wait a few minutes for me to print off a coupon -- which I shouldn't even have to print off in the first place because I've never had to print it off in the past.
He then said that if I didn't give him the extra money right then or the pizza back that he was going to report the pizza as being stolen. I completely lost my patience at that point and told him to wait a "** minute" while I went into the other room to print off the information from my computer. I also told him that I was going to report him for this and that his behavior was beyond what is acceptable.
The man judgmentally said that I shouldn't cuss in front of my kids. He also said this as his eyes shifted around my kitchen, focusing on a television set and other furniture items. He never once made eye contact with me when I was trying to talk to him. He just continued to look around my house at my household belongings, which was also rude and was even making me feel uneasy -- as if the man was really here to case my house so he could come back and steal from me.
My computer had just booted up at this point in time. I told him to wait and said he could even wait in his car until I got the coupon printed. I still had to pull up the Pizza Hut web site before I could print off the coupon information. I closed the door again and went back into the computer area. I had just arrived in front of my computer when the man again rang my doorbell. "I need the money NOW!" he said very sternly when I opened the door again. "I'm giving you one minute to print the coupon off or else I'm reporting this as stolen!" He threatened me. "Either produce the coupon this moment, pay me 4 more dollars, or give the pizza back."
Now bear in mind here that I had already paid him in cash the exact amount I was told to pay online when I placed my order. So I did not owe him anything else. I had NOT stolen anything and was now only being harassed because he was insisting upon a coupon that was online and that I had never before been asked to print off when I placed an order after clicking on the online coupon. He was further harassing me with his attitude and unwillingness to give me sufficient time to "produce" his coupon. His attitude was absolutely abusive.
By this point I had totally lost my respect for the man. All he was doing was harassing me and was basically making it impossible for me to even get a coupon printed off to give him. I was still standing in the doorway, in shock over his rudeness when he again pressed for the coupon, extra money, or the return of the Pizza. I told him I was not giving him the pizza back until he first gave me my money back.
He hesitated for a brief moment and then dug into his pocket and counted out the money my son had just paid him. He even had a tone about the amount, a tone that communicated without extra words he was angry that he was giving me my cash back. "Here's your money back!" He said as he threw my money at me. I went back into the house, grabbed the pop and literally threw it onto the porch. The pizza was in the living room by this time. I went to the living room to get the pizza and then handed it to the man. (I did not throw the pizza, just the pop.) I told him to leave my property that moment or I was going to call the police.
So you can visualize how quickly all of the events transpired, approximately five minutes had passed since the man first rang my doorbell to deliver the pizza until the moment when the pizza was returned to him. It takes my computer a few minutes to boot up. My computer had just booted up when he was giving me the "one minute to produce the coupon" ultimatum. And most of those five minutes in time were spent with the man continually ringing my doorbell and keeping me from even being able to print off a coupon
In other words, he didn't even give me sufficient time to pull up my computer and print off the coupon! What he was really doing was harassing me to pay him more money. He was 100% belligerent and was not at all patient enough to wait for something that he claimed he needed. After he left, I immediately tried to call the Pizza Hut store where the pizza delivered from. I was instead sent into a call queue for all the Pizza Hut stores in the area and was placed on hold for about 20 minutes.
During this time period, I tried to find another Pizza Hut number in the telephone book. None of them dialed into any of the stores. I then looked up the customer service number on the Pizza Hut website (it says "For Urgent Matters [call] 1-800-948-8488"). I dialed this number on my cell phone and was placed on hold with them for another 10 minutes before I could even talk to a person about what had just happened. (The fact that I could not immediately talk to someone about what had just happened only added to the issue and made me even more offended by Pizza Hut than I was before.)
I finally got to talk to a customer service representative at the "Urgent Matters" phone number. I told her everything that had happened. She took down my name, phone number, and address. She then wanted to send me out a coupon for a free pizza. I told her that that was not going to hack it for me. This experience was so deplorable that I had no desire to ever order from Pizza Hut again. So then she offered me two free pizzas.
Now bear in mind that I have NO pizza anymore. I had waited an entire hour for the pizza to be delivered initially. I then faced the WORST delivery experience of my life and was treated so rudely that I felt that I had no choice but to give the food back to the delivery driver. I told her that she would have to give me 10 free pizzas before I would even begin to feel compensated, and even then it wouldn't be good enough.
(This is not an issue where an ingredient was missing from my order, my food was too cold, or I had a hair on my food. This is a case where I was totally mistreated by a delivery driver and had my food taken from me because he was not willing to wait for something that I never before was even asked to provide.) I then said that what I needed was for this issue to be addressed tonight. I needed this man's manager to be contacted and for me to get a call back to let me know that this issue was taken care of and that nothing like this would ever happen again.
I also told her that I felt so uneasy by this guy -- who literally threatened me (saying he would report the food as being stolen), looked around my house (which made me feel violated), and was so rude that I don't even feel safe enough to order from Pizza Hut again. I do not ever want this man on my doorstep again and will definitely call the police if he ever does return to my door in the future! The customer service representative was not at all understanding of my situation. She even threatened me with, "Well, if you want a call back, then I can't send you any free pizza coupons." As if what I wanted was free pizza!
What I wanted was for Pizza Hut to reprimand this man for such deplorable behavior and to have some type of assurance that I would never again be treated with such contempt. When I asked to speak with someone that moment, the representative hung up on me! No customer should EVER be treated so rudely by anyone working at Pizza Hut! And I have to add now that after the customer service representative hung up on me, I will definitely not ever be a repeat customer again!
At first, only the driver could be blamed for such horrible treatment. Now that I have been mistreated by a customer service representative -- who by job description is supposed to make customers feel better about Pizza Hut and who is supposed to resolve issues -- I now see this entire situation as a corporate matter that goes all the way back to the main headquarters. This company does not effectively train employees to treat customers respectfully, professionally, or with the kind of quality care that keeps loyal customers coming back in the future.
Let me try to summarize this whole situation. I was mistreated by a delivery worker after waiting an hour for food when I was hungry and have two kids to feed. My food was then taken away from me because the driver literally harassed me to print off a coupon that was on the web site and that I had NEVER before had to print off after clicking on it. He would not give me time to even print it off. He rang my doorbell countless times every 30-45 seconds, threatened me and tried to accuse me of stealing something. He then left me with no choice but to give the food back.
Then I was not even able to call someone locally to discuss what had happened. I had to wait on hold for 20 minutes and then another 10 minutes just to talk to someone. Then, instead of the true issues being addressed and the customer service worker making me feel better about the situation, I was hung up on by the customer service representative because I insisted on this matter being addressed the same night.
Because I have a car with a flat tire and cannot leave my house for that reason, I had to call a relative to bring us dinner. We were not able to eat until 2 hours after the Pizza Hut incident, which was 3 hours after I initially placed my online order. I spent most of my evening trying to get this matter addressed by Pizza Hut -- all to no avail. Does Pizza Hut really feel this much contempt for it's customers?
Pizza Hut will find that this once regular customer is now no longer a customer. Why? Because Pizza Hut hires inept workers who harass loyal customers, do not immediately address valid issues, and actually leave the customer more upset than they were to begin with. (And those free pizza coupons were just an insult! I needed to hear something that would rebuild trust. Not totally destroy it. I needed this issue to be addressed IMMEDIATELY with the local manager.)
I know that most people have never experienced anything like this. I had never had such an experience until last night. But please take my advice. DO NOT EVER PATRONIZE THIS COMPANY. You may regret if if you face a situation comparable to the one I faced last night, a situation that led to anguish, extended hunger, and a still unresolved status.
KANSAS CITY, MISSOURI -- The telephone line to Pizza Hut is a constant busy signal. It's been like that for the last two days now. You can't call to place an order and when you are able to get a delivery, it's such a long wait time for a delivery. When you finally get your order delivered, your food will be cold or either they don't get it right. This issue needs to be fixed asap - it's just plain ridiculous and very very unprofessional. You guys need to get more better on your customer service skills.
MITCHELLVILLE, MARYLAND -- I used to order pizza's from Pizza Hut. They have been delivering since we've been here at this address for the past 3 yrs. Now, they tell us that they are not supposed to deliver in our neighborhood. They are only 1.14 miles from where we live. I would like to know why now they aren't supposed to deliver? I have decided not to buy any more pizza's from Pizza Hut.
KISSIMMEE, FLORIDA -- While down in Disney World for vacation, my wife and I didn't want to eat too much in the parks to save some money. One night, before going back to the hotel, we decided to get some dinner. While driving along, we saw a Pizza Hut and stopped there. We placed an order to go for a large cheese pizza, bread sticks, and their wedge fries. We were told it'd be about 15 minutes.
We waited around the Pizza Hut, and around 20 minutes later, we got our food. The problem was that the wedge fries were missing. I checked my receipt to make sure I was charged for them, and I was. So I went to the person at the front and asked about the fries. They said that it'll be 3 minutes, that they forgot to put them in because it takes only 3 minutes to make them.
They were honest that they forgot, no harm no foul. About 10 minutes later I still didn't get my wedge fries. When I approached the person at the front again, they were surprised that I didn't get my fries. Sure enough, they said that the fries were just in the back there, ready, it's just that no one brought them out to us.
So what should have been a 15 minute wait for our food, ended up being a 30 minute wait. They didn't apologize when they brought the fries out to us. This won't deter me from visiting a Pizza Hut. This was probably just an isolated incident at this one location. I don't mind waiting really, but when I'm forgotten about, that's when I get a bit annoyed. When I'm forgotten about twice in the same visit, on a to-go order, I feel obligated to write a complaint. On the plus side, the food was decent. It was colder than I would have liked, but I was really hungry, so it wasn't that big of a turn-off.
FORT WAYNE, INDIANA -- Last Friday, June 29th, a major storm with winds of 91 mph hit our city in NE Indiana. As expected, nearly 100,000 people and businesses ended up without power. Some won't get it back until this Wednesday. Since we had no power, my partner and I decided to try KFC as we hadn't been there for a while. They had power, but also an overflowing (with cars) parking lot, so we went next door to Pizza Hut. They were busy as well, but we decided to give it a try anyway.
As we got to the door, we noticed the line of people waiting was to the door which was about 20 feet from the check-in stand. The manager was taking names and told us it would be about 20 minutes for a table. We decided to wait. During that time, the manager kept everyone in line updated on how much longer their wait would be.
Once our name was called, the manager took us to a table and took extra care and time to find an easy route to the table as I have to use a walker, making it difficult to maneuver through a crowded restaurant. It took our server a bit of time getting to our table, but we didn't mind as we needed time to review the menu. Once she got there, she took our order and headed off to turn it in. We headed to the salad bar at that point.
As we were eating our salads, I had a chance to observe what was going on in the restaurant. The manager bused tables, delivered orders and kept things running very smoothly. The staff hustled to get orders taken and delivered, checked on drinks and how the meals were and generally made sure customers were happy.
I have to say that this was a situation where things could have gone downhill very quickly had the manager not kept things under control and the staff hustling to get food out. I've sent the Chief Operating Officer of the corporation a letter commending the manager and staff of this restaurant. I hope these folks get a well deserved pat on the back!
CORYDON, INDIANA -- On 4-12-2012 went into your Pizza Hut in Corydon at 7 pm. We waited for 20 minutes to be seated by the very rude manager that was on duty. She told us to follow her and she took us to the side room. There was a big group of people in there already and they were waiting for their food and for refills, but didn't get any. The manager left the room quickly and did not come back in for 20 minutes and then I was the one to go to the register and ask if anyone was going to wait on us and the other people that is still waiting for their food.
The manager asked very rudely, "What is it you want?" We told her, "Our drink and bread sticks order." 15 Minutes later she brought our drinks and bread sticks and plopped it on the table and said "What do you want now?" We told her our pizza order and 45 minutes another server came and plopped it down for us to eat.
We had to get our own take out box, and went to the register to pay and the girl there ask for our receipt. I told her I did not have one. She then asked who my server was. I told her I did not have one. Another server was walking by and said it was the manager. She did find my receipt and I paid for it and left at 845 pm.
I always liked to go into your restaurant but the way I was treated by the manager I will have to think about it real hard before I go back there if ever. I just wanted you to know what happened so you can try to train your managers a lot better. Thank you for reading my complaint.
SHEFFIELD VILLAGE, OHIO -- Inattentive staff, rude manager, long delay for appetizers and food. We walked in at 4:40 PM on Saturday afternoon and ordered a Personal Pan Supreme pizza with no mushrooms, a medium pepperoni pizza, Bacon Cheese sticks, and normal Cheese sticks. The waitress told me she didn't think they could put bacon on the cheese sticks. I pointed to the menu that said 'Bacon Cheese sticks'. I also told the waitress they need to use clean utensils since my girlfriend is deathly allergic to mushrooms.
45 minutes later we still hadn't gotten our food, so my aunt went to inquire. 10 minutes later, someone (not our waitress) put a single order of bread sticks on our table. We told her that we ordered bacon cheese sticks and regular cheesesticks
5 minutes after that, we saw her put those breadsticks on someone else's table. After another five minutes, our cheese sticks arrived at the same time as our pizza. I take a bite of my personal pan pizza, and see that there are mushrooms on it. My girlfriend (again, deathly allergic to mushrooms) grabbed my plate and took it to the manager. The manager (without apologizing) said, "What do you want me to do? We can't just use clean utensils in the middle of a rush."
My family went out to the car while I waited for the replacement pizza (ordered to go) to arrive. After another half an hour of waiting, the manager brings out the personal pan pizza on a plate. I told him it was to go. He disappeared into the back, and after waiting another 15 minutes, I just left. The only positive thing about this visit was **, who was very apologetic, sweet, and professional. On the way home, we had to stop and get Benadryl because my girlfriend was having an allergic reaction to the mushrooms.
BAYTOWN, TEXAS -- My Pizza Hut visit was terrible! Service here sucks **. The communication is crap. If you want your food and you are hungry you better just wait for a good while because they have no managers or employees that give a crap. If I had the money to start my own franchise I would kick the crap out of every Pizza Hut here in the Houston area. There is a Pizza Hut 2 mi from my home and they won't deliver here because they think it's another Pizza Hut's responsibility. So after much wasted time on the phone the family elects to get carry out at location in Mont Belvieu TX. What an even worse idea!
We ordered the food we wanted waited the 1 hr wait time then went to retrieve our food. When we arrived we found that we were not the only ones - 13 other people to be exact were waiting just to pick up their food. When we finally got to the counter 30 min later the kid hands my wife half the food we ordered and charges my card. When we didn't get the wings we ordered told him he said "Oh I forgot to call and tell you our machine is not working." I'm thinking what machine it's wings (Duh). So many people in there were pissed off!
So long story short, we get half our order and go home. Then 2 weeks pass and for some reason we decide to go back. But this time we will dine in, even worse idea. Baytown TX Garth Rd. We arrive to be seated as the sign says. After waiting for 15 min with tables open my wife decides to put two tables together and seat ourselves. The waitress sees this and says hello and still doesn't take our order after another 20 min.
At this point I am so pissed off at PIZZA HUT I am DONE. And I get family and storm out of the place. Sad to say but they had only one waitress. Hard to believe all this happened when all these people PAY ASS LOADS of Money for over priced service and food. IT WILL TAKE A WHOLE LOT FOR ME TO EVER USE THEM OR GO TO ONE OF THEIR ESTABLISHMENTS EVER AGAIN...