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Mad Employee
Posted by Mcadp on 02/27/2010
ATOKA, OKLAHOMA -- Went to the local Pizza Hut, the employee behind the counter act as though he had gotten up on the wrong side of the bed. Very rude talking to the customers told me in a very rude tone that I needed to talk louder he could not hear me. Then after taking my order said very rudely well you will have to leave and come back cause it won't be ready for probably 30 to 45 minutes. I know this does not sound mean but it was one of those things where you had to have heard it.

I quit going to Pizza Hut for a long time because of stuff like this and go back to the same rude people. And the pizza was not that great either.
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Posted by Ytropious on 2010-02-27:
Asking you to speak up and informing you of a wait time is not rude. Have you ever thought you might be taking it a little personally? People think I'm rude all the time but I have no intention of being rude, it's just INTERPRETED that way. Don't sweat the small stuff, call in and order your pie ahead of time next time.
Posted by Crown Jules on 2010-02-27:
Ironically, it is considered rude by many to type in all caps on the Internet. It makes it seem like you are yelling. I'll give the OP the benefit of the doubt and assume s/he wasn't trying to be rude, I'm just saying.
Posted by PepperElf on 2010-02-27:
omg they asked him to speak up!
the horrors!

*rolls eyes*
Posted by Skye on 2010-02-27:
Maybe if you had spoken, as loud as you type, he would of heard you. Seriously, asking someone to speak up is not rude. Maybe he had an hearing impairment.
Posted by Venice09 on 2010-02-27:
Every Pizza Hut I've ever been in was very noisy, sometimes even making it hard to hear myself think. So I can understand if you were asked to speak up. It's better for the employee to ask you to speak louder than to get the order wrong.
Posted by jktshff1 on 2010-02-28:
I think it was the manner and attitude in the way the statements were made, rather than the statements themselves. The op admits it doesn't sound that bad and that you had to be there.
Posted by Anonymous on 2010-02-28:
Ytropious, I'm often thought of the same way because of my very direct nature. I've learned to accept it and move on because I can't control the way I'm perceived, I can only control how I present myself.

Jules, I was thinking the same thing as I read, literally, it was, "Wow, this person thinks the PH employee was rude, but he/she is screaming at us?" Nice call.

I have a question though, if he wanted to be rude and disrespectful to you, why would he have chosen to tell you to speak more loudly? I just don't see that as the "go-to" phrase if a person wishes to be rude to another.

The next time someone bumps me on the subway because they're not watching where they're going, I'm going to say to them, "Hey buddy, speak up!" just to see if it offends someone else as much as it offended the OP here.

I understand you're saying that we just "had to be there," but is it possible that your perception is skewed given that it was possibly loud and busy, which is made apparent by the request for you to speak up?
Posted by Nohandle on 2010-02-28:
I'm seeing the OP's viewpoint here. I wasn't there but I certainly have been spoken to that way before in a business. Doesn't sound harsh in print but had you heard it type thing. For example, a salesclerk once looked at me and said "WHAT DO YOU WANT?" and I'm wondering what I had done to that person. Perhaps that was his regular tone of voice but it didn't sit well with me, especially since I was there to spend my money.
Posted by Ytropious on 2010-02-28:
Kate, I'm very direct as well. People seem to think that if you tell the truth and don't sugar coat things you are cold and harsh. Nope, just that they're soft and naive, lol.
Posted by Anonymous on 2010-02-28:
Posted by Venice09 on 2010-02-28:
You can tell the truth AND sugar coat things when necessary, depending on who you are speaking to. I am also very direct, but I always try to be tactful. You can do both. It just takes a little extra thought. In my mind, good customer service means getting the point across clearly without insulting the customer. A good customer service rep should know when it's necessary to be blunt or to soften the tone, depending on the customer.

I'm willing to give the OP the benefit of the doubt here because I wasn't there to actually hear the tone of the employee. I just wish people wouldn't take these things so personally, especially if the employee was speaking that way to everyone.
Posted by Ytropious on 2010-02-28:
"especially if the employee was speaking that way to everyone. " Exactly!
Posted by Disaster Worker on 2010-02-28:
As a southern lady (OP is in Oklahoma, so almost "southern"), I've noticed the folks up in the north are very abrupt, direct and to the point of being rude. That being said, I believe it typically is just a cultural difference. Down in the south, we're usually more laid back and congenial. When I come across someone like the OP mentioned, I first think they're just from another part of the country where that's not considered being rude.

(Ya'll come now, ya hear?)
Posted by GenuineNerd on 2010-02-28:
Is this a carryout/delivery-only Pizza Hut, or one that has a dining room? If that pizza was ordered "for here", waiting 45 minutes would be appalling. If the OP ordered this "to go", he/she would have been better off calling the order in to Pizza Hut, then picking it up at the time it's ready, or have it delivered.
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Special Offer Not True
Posted by Mr. Met on 12/30/2009
WAYNESBORO, PENNSYLVANIA -- After seeing a TV commercial advertising any pizza for $10 I called the Waynesboro PA Pizza Hut on Monday evening. I was told that they were out of large pan and large traditional crust pizzas. I decided not to order. I tried again on Tuesday evening and was told that they had no large pizzas at all. MY COMPLAINT -- It is either extremely poor planning on the part of management to not expect people to order large or it was just a scam to get people to call and get something else.
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Posted by goduke on 2009-12-30:
I can honestly say that I've never heard of a pizza joint not being able to sell pizza. Quite odd, indeed. You didn't really miss out on much, though. PH has gone way downhill in the past few years.
Posted by redmx3racer on 2009-12-30:
Probably not a scam, just a store that was busier than usual and ran out of product. Unfortunate.
Posted by Anonymous on 2009-12-30:
It's not a scam.
Those tv ads aren't just for the Pizza Hut in your area, but all over the U.S. And there's also a disclaimer that it may not be available in all areas.
But, keep checking back... you could get lucky.
Posted by bcd on 2009-12-30:
Last month we got the $10 deal on a large pizza at Pizza Hut. It was great.

How can they be out of large pizzas? It contains the same ingredients as a smaller size but just more of it.
Posted by redmx3racer on 2009-12-30:
BCD- I might be wrong on this but I believe PH gets their dough in all pre done and frozen into size-specific doughballs, it is not made on site. I had a friend who worked there as a cook but don't remember what she told me. At the time she worked there, breadsticks came predone and frozen-put it in a pan and send em through the oven. Also I think she said the personal pan pizzas came predone as well-just add the toppings. So I would not be surprised if my dough assumption is correct.

While a Mom-and-Pop place would probably take 2 small doughballs and combine them, and call it close enough, PH probably does not have that leeway.
Posted by CrystalSword on 2009-12-30:
We ordered the $10 pizzas from Pizza Hut yesterday at noon, I asked for 5:00 p.m. delivery for supper. We got a large meat lover's pizza and a medium cheese lover's pizza....both were hot and delicious! AND they were delivered at 4:56 p.m. Needless to say, the driver got a nice tip and we had a worry free, great supper!!
Posted by Ytropious on 2009-12-30:
We ordered some yesterday too, they were ready at 6pm. I got the chicken alfredo on a stuffed crust (which was 1$ more) but still good. I used to work at a place that sold pizza and trust me, once they run out of pre proofed dough, you don't want them to start making some. The dough they would be using when they run out would not be properly proofed, so your pizza would be pretty flat, and likely you'd complain. Once they are out, they are out for the day.
Posted by ely2200 on 2010-01-28:
I work at a local pizza hut. This special is not a scam. The reason why we have to charge the extra is because if we don't we don't make any kind of money. let me explain. The first week this 10 special was out we did a couple of $1000 to $2000 hours. Sure lots of money right, wrong. After all that we have to cover the cost of the dough, toppings, boxes etc. So then we have very little left. In order to make some sort of profit we have to charge extra. As for dough running out. Ya it happens ecspecially when you have a whole ton buying it we only can get so much dough on one truck. The dough is frozen so we have to prep it and put it in a warmer to make it rise this can take from 45 min to 1 or 2 hours. So when we run out of dough ya it takes awhile to get it back. We ran out of large pans both frozen and not. So we had to close down for the day thankfully the next day we got a truck in. I'm just telling you this because ya your hungry we get it but there's not much we can do about what the head honcho wants done, we cant afford to lose our job with the economy how it is.
Posted by PepperElf on 2010-01-28:
what extras are you charging
Posted by kismentia on 2010-02-22:
Don't listen to ely. Even a local Pizza Hut cannot charge extra just to make a profit--they have guidelines to follow. I think he/she is referring to why the $10 deal is $1 more for stuffed crust, and that's simply to pay for the cheese in the crust. But as far as dough running out, I will say this; I'm a shift manager at a Pizza Hut, and no, our dough does not all come frozen (my store's does not--probably depends on the store). There is a certain time it needs to proof (rise) in order to be ready. With this special, we have had every manager working on a shift and still have run out of dough--it has nothing to do with poor planning; each day for this special is different, and my manager in particular more often than not has too much dough prepared. It's a matter of demand.
Posted by tgerm on 2012-01-12:
I ordered they charged 12 dollars for stuffed crust i told them the commercial says any large any crust ten dollars they are ripping peopke off with that ad
Posted by Anonymous on 2012-01-12:
Tgrem, the stuffed crust costs extra it says at the bottom in tiny letters in the commercial and on the site.

So it's not really false advertising just misleading because they don't clearly say it in the ad.
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Posted by Doshee on 09/30/2007
BOGALUSA, LOUISIANA -- We stopped in to eat at our local Pizza Hut to eat yesterday and this is what we got. We stood there waiting to be seated no one came. So we decided to seat ourselves. There was a big birthday party going on and the waitress is standing at the counter eating birthday cake and what I'm assuming was the boss was doing the same. We got our own menu,sat back down and waited. We were completely ignored for about 15 minutes till I had had enough. We left and I will never go back. I don't really think they care. I think this place is the worse place I have ever been to eat. This is not the only time this has happened. Last time there wasn't even a birthday party going on.

I said I wasn't going back last time but thought I would give them a second chance. But no more chances !!!

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Posted by sarahnkrystal on 2007-09-30:
I've always had a problem with Pizza Hut service. One time,(10 years ago) our waitress kept ignoring us and serving all the people after us, so finally we said something after over half an hour and we finally got service. Months later I was at orientation at Stop & Shop and the waitress was in my orientation. We had to say something about work we disliked, and she said that she hated teenagers. Now I know why she ignored me and refused to serve my boyfriend and myself. After that incident I never went back.
Posted by Principissa on 2007-09-30:
We haven't eaten at Pizza Hut in a long time. We ordered a pizza from them and they said it would be at our house in 45 minutes, two hours later and no pizza and no explanation why they weren't here. We canceled the order and three hours later they had our pizza and still expected us to pay for it. We sent the delivery guy packing and haven't ordered from there since. And we don't plan on it any time soon.
Posted by Anonymous on 2007-09-30:
I have been to Pizza Hut where you are seated. My question for the poster is did you speak to any of the employees or did you just get up and leave? It is possible that it was completely unintentional and that they didn't even see you. Although I will say I too had a poor experience recently. We tried to order delivery the other day in the early evening, and no one answered the phone. After about a half hour and several attempts, we gave up. I told my husband it was fate reminding us that it really isn't good for us anyway. :)
Posted by doshee on 2007-09-30:
alley, theres a big sign that says, PLEASE WAIT TO BE SEATED.
Posted by doshee on 2007-09-30:
justcuz,they were looking right at us. sad but true.
Posted by spiderman2 on 2007-10-01:
The Pizza Hut we go to for lunch occasionally says "please wait to be seated." I have never had any problems there, but all the employees frequent my place of employment so they like us.
Posted by Anonymous on 2007-10-01:
This complaint needs to be directed to Pizza Hut corporate.
Posted by Anonymous on 2007-10-01:
Those 'second chances' will get you !
Posted by HutShiftManager on 2008-01-15:
It's possible the people you saw eating cake were on break. Maybe not, but it's still possible. They shouldn't have been eating in front of customers though. THat being said, with one server on and a huge party in the dining room it's possible she hadn't had time to get to you yet and everybody else on may not have known where she wanted to seat you.
Choosing to ignore the "Please Wait To Be Seated" sign is pretty numb. It's there so they seat you and know where you are. If you just plop a squat they won't know you're there or will assume somebody else seated you.
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Two Hour Delivery Time?!
Posted by Iwonderyou on 12/26/2005
COLUMBUS, GEORGIA -- Pizza Hut used to be my favorite pizza, despite the fact that it was the most expensive, until we moved to Columbus GA.

Our experiences with this Pizza Hut have left us with a bad taste in our mouth when it comes to this pizza chain. Long hold times and being disconnected were just the beginning. Once our order was placed we were told that it would take anywhere from 1hr to 2 1/2 hours to get the pizza at which time we would cancel the order. The last time we attempted to order (and I do mean the last time) we were told that they no longer accept checks, can't take credit cards and that the pizza delivery time was 1 1/2 hours. This was the final straw for us!

I don't know why they offer delivery service when they don't seem to want to deliver! Perhaps other people are more than willing to wait on the phone for 10 minutes, and then wait another hour and a half for their pizza-Not us!

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Posted by Anonymous on 2005-12-26:
In general, I've been unimpressed with most delivery pizza these days. And some sell wings that just aren't that good either.
Posted by Sparticus on 2005-12-27:
Doesn't sound like this Pizza Hut is going to be around for very long with service like that.
Posted by Anonymous on 2005-12-27:
Pizza Hut is awful. There must be a local pizza joint that can take care of you. Who buys "hot wings" from a pizza joint and expects them to authentic anyway, pirate?
Posted by Anonymous on 2005-12-27:
Just what is your defintion of an "authentic" hotwing, Zork?
Posted by Anonymous on 2005-12-27:
Personally I prefer the wings lightly breaded then deep fried and the finished product would be "swimming" in a Louisiana brand hot sauce.
Posted by Anonymous on 2005-12-27:
Just make sure you cook them well enough, if you make them at home. BTW, hotwings are one of the worst foods you can eat, next to bacon.
Posted by Anonymous on 2005-12-27:
Why do you say that? Bacon like all pork makes me sick. The wings and breast are the healthiest part of the chicken. Unlike bacon it's low in sodium and fat. Please "google up" something to verify your statement.
Posted by Anonymous on 2005-12-28:
Deep fried, breaded hot wings, are hardly "healthy." Why don't YOU google up the fat-content. Try using that head for something more than a hat-rack and a punching bag. Dope!
Posted by guchiedad on 2005-12-28:
Bacon may be unhealthy, but it sure is a tasty piece of swine!
Posted by Anonymous on 2005-12-28:
There as healthy as an overly tartared filet of fish sandwich from Micky D's, birdbrain! As I recall you were the guy who claims to go to "Hooters" just for the wings.
Posted by Ponie on 2005-12-28:
LOL at some of these comments. You guys are the funniest! When it comes to pizza, hot wings, etc., who in the world gives a hoot about the nutritional value? When I order something like that, I want the greasiest food or the thickest coating on the food. That's what makes it taste so great. Forget that desert-dry chicken or turkey breast. Give me a pizza loaded with cheeses and pepperoni. I'm a little tired of people telling me what's 'good' for me. :)
Posted by Anonymous on 2005-12-28:
I agree Ponie. There's nothing better than a gigantic cheeseburger with the buns toasted on the grill, a plate of fries and a "cold one" to wash it down. Stay tuned.
Posted by robcsco on 2005-12-31:
This pizza hut deserves to loose buisness
as far as the other comments about bacon and hotwings so nice to see how people can get so far off track
Posted by Anonymous on 2006-01-04:
A new 'critic' is on the "loose" eh rosco?
Posted by delivery_guy on 2006-08-20:
Ok,time for a pizza hut delivery driver to weigh in,first off,"Iwonderyou",maybe you don't understand was "busy" is, maybe you've never had a job where you have "rushes",it's first come first serve at pizza hut.and yes,most pizza huts do have a computer that calibrates delivery time as the drivers dispatch for their deliveries.WE HAVE TO GIVE THIS TIME TO THE CUSTOMER,it's better to let the customer know than to just hang up the phone and not mention delivery times,then what you got is a driver going to someone's door who is gonna say something like,"UHHHHH,I don't want it because I had to wait to long for you to bring it to my feet",...wow,what a waste of product,time & gas.I know first hand experience from working there that it's absoultuely IMPOSSIBLE to get the orders out fast sometimes because of the the phone ringing off the wall.when you got 18-20 deliveries on the screen and 2 or 3 drivers,what do you do? lie to the customer? "Iwonder you" maybe pizza hut should skip everybody else in front of "your" order? is that fair? because you want it brought to you on "your time" regardless of the "other" customers who have ordered? be a little more considerate.next time why not get up off your butt and get it yourself if you don't like the delivery service? you're obiviously inconsiderate and oblivious as to how the delivery system works.
Posted by Kevin402 on 2006-09-09:
I'd like to add my personal Pizza Hut experience to the mix. This evening I called and placed an order for delivery. I was told it would be 40 minutes. Well, over an hour later, my pizza finally arrived. I paid for it along with a $2.00 tip but was incredibly disappointed to discover my pizza was cold. So, needless to say, I'll never again order from Pizza Hut!
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Cant find survey site
Posted by Tina57 on 03/19/2010
I went on line to find the survey that Pizza Hut said you could possibly Win 1,000 dollars and an ipod. There is no website. If there is please let me know where this website is.

Thank You!!!
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Posted by Anonymous on 2010-03-19:
Posted by Starlord on 2010-03-20:
Thank you for posting that, bearkat. It seems someone is posting this same complaint at least once a week. I personally have never had any trouble locating the website, as it is printed on the back of the cash register receipt.
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Not right again
Posted by Mary1244 on 03/17/2010
GREENVILLE, OHIO -- On 3/12/10,i called in a order for 1 large pizza-deluxe, extra cheese on tossed crust, and 1 sausage pizza with extra cheese on thin crust. I picked up order, should have checked it but didn't, when I got home I had a sausage pizza with mushrooms and on tossed crust, i hate mushrooms and I had to pick them off. I calledthe store and was told I could bring it back, about 20 miles and they would remake it, the lady said it was hard to hear the orders on the phone, i wonder how many other people got the wrong order. I thought sure she would give me a refund or a free one, she was very short. i will not go again, should have learned my lesson from before.
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Posted by Anonymous on 2010-03-17:
Are you able to order online? I've had no issues (order was always correct) doing that.
Posted by MDSasquatch on 2010-03-17:
You could also have them read the order back to you
Posted by Anonymous on 2010-03-17:
"she was very short."

What does her height have to do with anything?
Posted by klobbersaurus685 on 2010-03-17:
I don't know if the above comment is a try at sarcasim or not.
But "she was very short" is probably referencing her giving very quick, short and rude answers to his problem.
Posted by Anonymous on 2010-03-17:
No, my question is perfectly legitimate. No sarcasm at all. Hence why I asked it.
And thank you for the answer to the question.
Posted by bcd on 2010-03-17:
That is not defined as sarcasm. It is more of a case of quoting out of context.

I don’t know why her height is relevant, unless she can’t reach the phone.

Free pizza? No way. Refund? Yes, if you returned it.
Posted by PepperElf on 2010-03-17:
besides, .... free pizza?

hell the could encourage someone to call up and lie and claim the order was messed up

not saying you did this but, if they gave up free pizza every time someone claimed an order was wrong, then there would be people using it to scam them for freebies
Posted by Starlord on 2010-03-17:
You hate mushrooms, so you HAD to pick them off. No, you didn't have to, you could have just manned up (or womaned up) and eaten the pizza as is. Unless there is a food allergy, mushrooms are good and good for you. My wife and daughter are like you, they both say, "I don't do fungus." The wife is allergic to shellfish, so I understand that, but little tiny pieces of mushroom on a pizza adds to the flavor. You just don't know what good food is. You should watch the movie, 'Ratatouille' (sp?).
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Don't Forget About Me
Posted by SteveWiginowski on 07/19/2011
KISSIMMEE, FLORIDA -- While down in Disney World for vacation, my wife and I didn't want to eat too much in the parks to save some money. One night, before going back to the hotel, we decided to get some dinner. While driving along, we saw a Pizza Hut and stopped there. We placed an order to go for a large cheese pizza, breadsticks, and their wedge fries. We were told it'd be about 15 minutes.

We waited around the Pizza Hut, and around 20 minutes later, we got our food. The problem was that the wedge fries were missing. I checked my receipt to make sure I was charged for them, and I was. So I went to the person at the front and asked about the fries. They said that it'll be 3 minutes, that they forgot to put them in because it takes only 3 minutes to make them.

They were honest that they forgot, no harm no foul. About 10 minutes later I still didn't get my wedge fries. When I approached the person at the front again, they were surprised that I didn't get my fries. Sure enough, they said that the fries were just in the back there, ready, it's just that no one brought them out to us.

So what should have been a 15 minute wait for our food, ended up being a 30 minute wait. They didn't apologize when they brought the fries out to us.

This won't deter me from visiting a Pizza Hut. This was probably just an isolated incident at this one location. I don't mind waiting really, but when I'm forgotten about, that's when I get a bit annoyed. When I'm forgotten about twice in the same visit, on a to-go order, I feel obligated to write a complain.

On the plus side, the food was decent. It was colder than I would have liked, but I was really hungry, so it wasn't that big of a turn-off.
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Posted by jktshff1 on 2011-07-19:
Good review.
Posted by madconsumer on 2011-07-19:
great review.

very helpful!
Posted by Anonymous on 2011-07-19:
Pizza is one of those foods that I can eat hot or cold. But waiting for food is NOT something that I like at all! Good review!
Posted by Starlord on 2011-07-19:
I love cold pizza for breakfast the next day.
Posted by Anonymous on 2011-07-19:
I used to think I was the only one who ate cold pizza from the fridge the next day. It does still taste good cold.
Posted by olie on 2011-07-19:
Cold pizza is the ideal breakfast!! Quick, easy, not messy, contains all major food groups.
Posted by Alain on 2011-07-20:
A good, balanced review, Steve. It's fortunate you checked up on them or you would have been there all night.
Posted by Venice09 on 2011-07-20:
I love pizza at all temperatures, but I only want to receive it hot. I didn't even know Pizza Hut had fries. Those have to be hot, too.

Being forgotten twice is pretty bad. Even a saint would lose patience at that point.
Posted by Churro on 2011-07-20:
If it were me I'd been walking out of there with my food and my money back but I'm one of them types. I don't believe in rewarding failure.

As always good review Steve!
Posted by kinthenorthwest on 2011-07-20:
I think that they should have offered you some sort of compensation.
Good Review.
Posted by Venice09 on 2011-07-20:
Steve, don't let the naysayers get you down. I wouldn't have asked for compensation either. I can't be bought that easily. And I don't need freebies.
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The $10.00 any size,any toppings
Posted by Krazyarrow on 05/30/2010
DENISON, TEXAS -- I have been watching the claim of any size and any toppings and they look so good that I thought I would get one and it is true only thing is when the pizzas were at regular price I would get a fair amount of toppings, but when I stopped by and picked up my order and got it home it was nothing like the ad of a great pizza. There was hardily any toppings on it so the next time I go I plan on telling them if I don't get a fair amount of topping then I will not accept the pizza and want my money back.
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Posted by gush on 2010-05-30:
If you order the specialty pizzas they automatically double the toppings. A friend who works at a local Pizza Hut told me this. So I do that anytime I order from there.
Posted by Skye on 2010-05-30:
Tell them you want your pizza to look exactly like the one they use when they advertise in the commercials.
Posted by Venice09 on 2010-05-30:
I have to agree, there do seem to be less toppings on the ten dollar pizzas. But look at this way. At least they're charging less instead of downsizing products and charging more, like a lot of other companies are doing.
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Posted by Redhead21 on 04/17/2010
I was told that my receipt entitled me to do a survey for prizes, but when I went to the site there was no survey on anything I clicked on. The pizza was fine, but what about this site & survey? It does not exist on the website listed on the receipt.
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Posted by Anonymous on 2010-04-17:
What was the website that was listed? Tellpizzahut.com should work.
Posted by gobabyglo on 2010-04-18:
I recently went to Pizza Hut and in light of all the complaints on this site, I decided to try to enter. The site, Tellpizzahut.com, was easy to navigate. Once you tell them which language to use it walks you through step-by-step. They ask for an email address, this serves as your entry in the sweepstakes. There is no other entry form to fill out to enter the sweepstakes. I received an email from them in short order informing me that I did not win.

Were you expecting a separate form to enter the drawing?
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Poor giveaway
Posted by Robbase69 on 04/08/2010
I purchased a pizza from Pizza Hut and when I received my receipt it said I could Win 1,000 dollars or an Ipod. Well they need to know that the web site is bogus. There is no place to log on and I wasted my time searching for a page that had a log on. If they want to continue keeping me as a customer, they had better learn better customer relations.
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Posted by topher63076 on 2010-04-09:
www.tellpizzahut.com then select your languge
Posted by Ytropious on 2010-04-09:
It works for me?
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