Pizza Hut - Page 4

Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 142 ratings and
339 reviews & complaints.
www.pizzahut.com

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Food Did Not Come Out Together and the Waitress Never Brought Mine.
Posted by on
Rating: 1/51
SCOTTSVILLE, KENTUCKY -- We ordered two personal pan pizzas and a sandwich. The wait was horrible even though the restaurant was almost empty and then the pizzas came out, but no sandwich. The waitress said it would be right out then proceeded to take her break while I waited for my meal The sandwich never came, no one checked on us, and finally 20 minutes later we had to ask about the sandwich. Even after asking we had to wait for it to be prepared and by that time the pizza was cold and we were done waiting. It was one of the worst dining experiences ever.
     
Read 1 RepliesAdd reply

User Replies:

JAKFK on 2013-06-11:
I hope you had time to visit with the manager about your sub par visit? I always like giving them the chance to fix their mistakes. If they still don't bother...then I take my money elsewhere.
Close commentsAdd reply
StarStarStarEmpty StarEmpty Star
Hire More People
Posted by on
Rating: 3/51
CANONSBURG, PENNSYLVANIA -- I stood at the counter to be waited on for ten minutes yesterday at approximately 7:30pm. There was a man waiting on the bench for his pizza and hardly anyone in the restaurant. I stood there watching a guy take pizzas off the machine and box them. He never turned around to see if anyone was there which was probably NOT his job anyway, but as slow as the place was there should have been someone else there to at least help him out. A woman came in to pick up her pizza so I let her go ahead of me. It took so long for the woman and the guy to get waited on that I just gave up hope and left...Maybe we should hire more people...
     
Read 0 RepliesAdd reply
Phone Never Answered
Posted by on
SHREVEPORT, LOUISIANA -- I have been trying to order a pizza from Pizza Hut on Kings Highway, I have been on hold for thirty minutes and nobody has even come over the phone and said they were sorry or anything. I understand that on a Saturday night, they may be busy, but at least they could pick up the phone and say they were sorry for the delay and they would be with me in a second or whenever they could. I will not ever order from Pizza Hut again, I have had trouble with this store before, but it is the closest to my home for delivery, so I thought, everybody has a bad night sometimes, but this is my third time being annoyed, and I am done. I have had many bad experiences with this Pizza Hut and still attempted to spend my hard earned money there, but not anymore. I am done.
     
Read 2 RepliesAdd reply

User Replies:

Ben There on 2013-05-19:
I order all of my delivery pizza's online now. I get a confirmation immediately, and I don't have to wait for a person to pick up the phone. I also feel like there are less errors and there is no doubt about what I requested as there is email and on screen confirmation.
Ranger Bob on 2013-05-19:
Wow. You are a tenacious hanger- in --there. Most people would have given up after 3 minutes, tops. Would love to have you on my team in our next tug-of-war tournament. Call me... <3
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Poor Service
Posted by on
Rating: 1/51
BOWLING GREEN, MISSOURI -- I just order a larger pizza and cheese sticks online. After I ordered the food online, I called to verify the time the order would be delivered, which was to be at 5:45pm. My boyfriend came home from work in his lunch hour and no pizza!! I called to see where my order was and was told by the assistant manager that it was marked carry out, I proceeded to tell her that no it was for delivery and she proceeded to argue with me!!

So my boyfriend went to get the pizza. Once he got home there were no cheese sticks!! So I called again and was told by the assistant manager again that I could either have credit or come and get it!! I told her that no I wanted the cheese sticks delivered, and once again she told me that it would cost $2.50 to have my cheese sticks delivered!!!

REALLY WELL I'LL NEVER ORDER ANYTHING FROM THIS PLACE AGAIN AND BESIDES ONCE I GOT THE PIZZA IT WAS COLD!!!!!!!!
     
Read 1 RepliesAdd reply

User Replies:

JAKFK on 2013-04-23:
Employees are human. They too make mistakes. The deal breaker for me is what they due to correct those mistakes. Sounds like this particular assistant manager wasn't too willingly to help make things right. I would talk to the store manager, and give them the chance to make it up. If they don't, then I'd take my money elsewhere. Best of luck!
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Extended Delivery Time
Posted by on
Rating: 2/51
OKLAHOMA CITY, OKLAHOMA -- Called to order pizza delivery for lunch today and wanted to place 3 orders because each of us co workers were buying our own and each needed to use a debit card and all three orders would deliver at the same location. They for one would not let me use all three debit cards so I had to charge it all to one card which was not right and then the delivery time was 1 hours and 55 minutes. Needless to say the food was cold. Awful service in my opinion. Don't believe any of us will be eating from there anymore.
     
Read 1 RepliesAdd reply

User Replies:

JAKFK on 2013-04-04:
Sounds like the OP kneaded some dough. Using three debit cards seems kind of cheesy, no matter how you slice it.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Delivery
Posted by on
Rating: 2/51
BEDFORD, TEXAS -- Recently ordered for delivery and in the past deliveries they always put the box inside a plastic bag or wrapped in plastic bag for the wings orders but this time the box was not wrapped in plastic bag and the box was not closed and opened and when the delivery person removed the box from the Pizza Hut delivery bag he accidentally stick his hands inside the box and touched some of the wings on his dirty fingers, as he is driving and handles money, so I felt yuck and gross this time. How can I avoid the situation from happening again? Do I have to keep reminding them to wrap the box of wing in plastic bag?
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Lied about availability to discourage ordering and never delivered my pizza
Posted by on
Rating: 1/51
HENDERSON, NEVADA -- Pizza Hut on Horizon&Eastern location purposely stops answering phone after 10:05pm to discourage ordering. Amanda finally picked up at 10:29. She claim they were out of Pan Pizza and hand tossed after looking at what I normally order. I asked if you have sliders and she replied we have 3 left. I said I want whatever you have after being on hold for 30min. She says let me check, then returned with we have medium pizzas available. She claimed delivery would take 45mins. I said fine, yet it is 11:58pm and I can't locate anyone on their phone line since 11:30 to ask of they are still coming. Thank you Pizza Hut way to go. This is a reoccurring problem with this location and it's employees. Does anyone care or is corporate too high to come down from its ladder.

That Pizza Hut's location number is
702-407-0912. I'm Phil my contact is philome69@hotmail.com and I'm willing to look for a new pizza company although my taste budd and palate grew up on Pizza Hut. I'm a regular at this location and they did not even call to say we're not going to make it. Thank you Pizza Hut thank you.
     
Read 1 RepliesAdd reply

User Replies:

Jeff on 2013-02-22:
Did you contact Pizza Hut corporate? I would. Go to their website and file a complaint.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Raw Bloody Wings
Posted by on
Rating: 1/51
KISSIMMEE, FLORIDA -- Got bloody raw wings for sure not precooked these wings where cold and very little sauce on them. Son started to eat and said funning tasting I looked and saw they wear bloody raw called the Pleasant hill Pizza Hut to be told off and said that you would not die. Called back in morning to be told to keep wings we have in freezer. After 3 days son was already sick and owner called to say he turned it over to insurance we have pictures of wings and kept the wings son better now but had a very hard 5 days of running if you know what I mean. The owner called and told me off for contacting corporate office on him. Very sad that they just don't care.
     
Read 3 RepliesAdd reply

User Replies:

BigAl on 2013-01-25:
Raw chicken can make you very sick and in rare cases can kill you. If I were you I would call corporate again to report the manager contacting you about calling corporate.
jktshff1 on 2013-01-26:
Was this a takeout?
JC on 2013-07-18:
That is pathetic.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Pizza Hut
Posted by on
Rating: 1/51
RADCLIFF, KENTUCKY -- I placed an order on 01/21/13, 09:00pm for a dinner box. It took Pizza Hut until 10:15 to bring my pizza. After the pizza was delivered, the pizza was cold and not done. I called back and complained 2 min after delivery. I talked with a supervisor and was told she was sorry and would credit it to phone number and asked if I would like the pizza to be made over. It was 10:30 so with that, my children had to eat. I put the pizza in oven and told her just to credit it. When I called back I talked with a manager, she had not fixed my order. The manager wasn't nice after I asked her for the corporate number. she yelled, got nasty and hung up phone on me.

I felt very mad because I spent my money at this store and this woman took my money and disrespected me. I had to call store in Elizabethtown KY to find out what I should do I fill so disrespected. Krisrie Yates 2939 s Wilson rd apt 1 Radcliff KY 40160 Phone number 270-268-7665
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Service and Phone Calls
Posted by on
Rating: 1/51
MONAHANS, TEXAS -- It is sad that you call to place an order and they put you on hold and drive yourself down there and you're still on hold. I know they get busy and when you are on hold for 10 minutes and no one answers your call and you get there and they are all just visiting and people are waiting to be waited on. I wish there was another place in town to eat Pizza!!!!

Our Pizza Hut in Monahans is BAD. The service sucks!!!!!! And the place is Dirty!!!!!! Tables were not being cleaned, cause we got there the waitress put them menus on top of the dirty table and she asked if she could help us and I asked her if she could clean the table first then we would order.

Pizza Hut needs to hire people that can help make Pizza Hut a place for people to WANT to eat there and not talk bad about the place.
     
Read 0 RepliesAdd reply
Top of Page | Next Page >