Pizza Hut - Page 4

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1.4 out of 5, based on 142 ratings and
339 reviews & complaints.

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Delivery
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Rating: 2/51

BEDFORD, TEXAS -- Recently ordered for delivery and in the past deliveries they always put the box inside a plastic bag or wrapped in plastic bag for the wings orders but this time the box was not wrapped in plastic bag and the box was not closed and opened and when the delivery person removed the box from the Pizza Hut delivery bag he accidentally stick his hands inside the box and touched some of the wings on his dirty fingers, as he is driving and handles money, so I felt yuck and gross this time. How can I avoid the situation from happening again? Do I have to keep reminding them to wrap the box of wing in plastic bag?

     
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Lied about availability to discourage ordering and never delivered my pizza
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Rating: 1/51

HENDERSON, NEVADA -- Pizza Hut on Horizon&Eastern location purposely stops answering phone after 10:05pm to discourage ordering. Amanda finally picked up at 10:29. She claim they were out of Pan Pizza and hand tossed after looking at what I normally order. I asked if you have sliders and she replied we have 3 left. I said I want whatever you have after being on hold for 30min. She says let me check, then returned with we have medium pizzas available. She claimed delivery would take 45mins. I said fine, yet it is 11:58pm and I can't locate anyone on their phone line since 11:30 to ask of they are still coming. Thank you Pizza Hut way to go. This is a reoccurring problem with this location and it's employees. Does anyone care or is corporate too high to come down from its ladder.

That Pizza Hut's location number is
702-407-0912. I'm Phil my contact is philome69@hotmail.com and I'm willing to look for a new pizza company although my taste budd and palate grew up on Pizza Hut. I'm a regular at this location and they did not even call to say we're not going to make it. Thank you Pizza Hut thank you.

     
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Raw Bloody Wings
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Rating: 1/51

KISSIMMEE, FLORIDA -- Got bloody raw wings for sure not precooked these wings where cold and very little sauce on them. Son started to eat and said funning tasting I looked and saw they wear bloody raw called the Pleasant hill Pizza Hut to be told off and said that you would not die. Called back in morning to be told to keep wings we have in freezer. After 3 days son was already sick and owner called to say he turned it over to insurance we have pictures of wings and kept the wings son better now but had a very hard 5 days of running if you know what I mean. The owner called and told me off for contacting corporate office on him. Very sad that they just don't care.

     
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Pizza Hut
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Rating: 1/51

RADCLIFF, KENTUCKY -- I placed an order on 01/21/13, 09:00pm for a dinner box. It took Pizza Hut until 10:15 to bring my pizza. After the pizza was delivered, the pizza was cold and not done. I called back and complained 2 min after delivery. I talked with a supervisor and was told she was sorry and would credit it to phone number and asked if I would like the pizza to be made over. It was 10:30 so with that, my children had to eat. I put the pizza in oven and told her just to credit it. When I called back I talked with a manager, she had not fixed my order. The manager wasn't nice after I asked her for the corporate number. she yelled, got nasty and hung up phone on me.

I felt very mad because I spent my money at this store and this woman took my money and disrespected me. I had to call store in Elizabethtown KY to find out what I should do I fill so disrespected. Krisrie Yates 2939 s Wilson rd apt 1 Radcliff KY 40160 Phone number 270-268-7665

     
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Service and Phone Calls
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Rating: 1/51

MONAHANS, TEXAS -- It is sad that you call to place an order and they put you on hold and drive yourself down there and you're still on hold. I know they get busy and when you are on hold for 10 minutes and no one answers your call and you get there and they are all just visiting and people are waiting to be waited on. I wish there was another place in town to eat Pizza!!!!

Our Pizza Hut in Monahans is BAD. The service sucks!!!!!! And the place is Dirty!!!!!! Tables were not being cleaned, cause we got there the waitress put them menus on top of the dirty table and she asked if she could help us and I asked her if she could clean the table first then we would order.

Pizza Hut needs to hire people that can help make Pizza Hut a place for people to WANT to eat there and not talk bad about the place.

     
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Calling in Carry Out
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Rating: 4/51

FRANKLIN, INDIANA -- I had to call the Pizza Hut 4 times before I could get a person to answer the phone and take my order.

The 1st 3 times the machine picked up and went to the advertisement and then I heard a click and the phone just keep on ringing for over 12 times. The last time I finally got a person to answer and take my order. I had this happen about two weeks earlier at the same Pizza Hut location with trying to call in a carry out order, it took 5 calls before I could place my order. What is up?

     
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Customer Service
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Rating: 1/51

LAS VEGAS, NEVADA -- I have been going to Pizza Hut forever. I ordered the usual, when I get there, the cook in the back was screaming real loud. It was a carry out and I waited 10 minutes before a person waited on me. I asked the girl what was going on and asked to speak to a manager. She said she was the manager and told me she needs to find another job, it happens all the time. I asked for the number to complain and another employee came out and said go somewhere else. Oh wait, it gets better. I called the office and they said the district manager was going to call me. He did leave a message on my phone. I called him back, he never answered or returned my call.

Pizza Hut is gone to me and I'm spreading the word out. All it took was someone to address this issue. Dean

     
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Attitude as Management
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Rating: 1/51

PONTIAC, ILLINOIS -- My sister went to pick up her boyfriend at work and it was around 2 P.M. and apparently the manager Erin[snip] thought it would be funny to lock the door and put up a sign that said no prostitutes allowed and other things while there was still customers inside.

I am a manager at a huge company and have been for 5 yrs and I know that if anyone was to do that at my job they would be fired, its childish and unacceptable. I will not be going back to eat at Pizza Hut which is too bad because I liked their pizza.

     
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RGM Manager
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Rating: 2/51

ELBERTON, GEORGIA -- Tia [snip], the RGM at the Elberton Pizza Hut needs to be fired. She doesn't do her job and she never has the schedule up when it's supposed to be. She's always late for work and never on time. They need to find someone that will be a great RGM for the store. Everyday that she works the buffet, she never has enough pizzas out. People sit out in the waitress' area waiting on pizza for 20 to 30 minutes at a time. They need a manager that's on time, has everything done on time and that wants to please there customers.

     
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Customer Service
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Rating: 1/51

GAINESVILLE, FLORIDA -- Hi, my name is Wilmary, I currently live in Gainesville FL.

I called the Pizza Hut, off of 34th St. and I have to say that the customer service is really bad. I was Hung up on 4 times before I placed my order. Once I was able to reach them, I ordered my pizza and wings at 4:49 and It was 5:40 and still, I had not received my order. So, I called again and I was hung up on 2 more times. Once they finally answered the phone the lady was VERY RUDE she said that it's not her problem that the order was not out yet and that it would take an additional 20 minutes.

This is really bad customer service. Is this what Pizza Hut is about???

     
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