BANDAR PUCHONG JAYA, -- 21 December 2009, 12:45 P.M.-1.45 P.M. I stop by at Pizza Hut for lunch. However, I was terribly disappointed with its service. Below are some of the reasons. Reason 1: After > 1 hour of waiting our order was still not served. Reason 2: Upon calling on one of the waiter, we thought the matter will be solved. However, minutes later, we were offered a FREE salad bowl as an apology due to so-called "kitchen problem". It is very important to note that we are customers, NOT beggars.
Reason 3: I can never understand their definition of "kitchen problem" because if the kitchen was really having problem, why were the tables later than us were served while we were still waiting for our pizza (bear in mind by now 1 hour already passed)?
Reason 4: All the while I was observing the small window counter where kitchen send out prepared food. That counter was jammed up, but yet some of the waiters were idling around (chatting & joking - even after the bell was pressed few times). I am writing this because Pizza Hut does provide tasty food. It will be sad to see due to poor management of some branch, Pizza Hut loses its fans.
Tonight feeling rather ravenous as well as lazy, I decided to try out Pizza Hut's new WingStreet Wings as well as the usual pizza fare. The pizza itself was how shall I put it... Men it was neither here nor there, but the wings... WOWIE. WOWIE mama they were good!! I tried the bone in breaded spicy buffalo style. One bite and I was instantly transported to wing heaven where all the angels had WingStreet wings instead of their regular angel wings. Kind of weird I know but hey I was my fantasy. Summing up I give Pizza Hut WingStreet Wings two messy thumbs up.
BENNINGTON, VERMONT -- I came back to college a week early for Residence Advisor training. After a long week of training, our boss took us out to grab some dinner at Pizza Hut courtesy of the college. There was about 15 of us in all. Pretty much every restaurant I've frequented in Bennington has had the same reaction to a group of college kids entering - a deer-in-the-headlights look. Understandable. Some college kids have a reputation for being rowdy and rude. However, the two servers that waited on us acted genuinely happy to help us out.
They seated us quickly, laughed and joked with us, and gave us some suggestions as to how much pizza to order to take care of everyone in our party. We were brought some ranch pizza dippers free of charge, our glasses were quickly refilled, and the servers even joined in on conversation. The food was hot and exactly as ordered. Even though our boss put a tip on the college card, we all made a big pile of dollar bills for them on the table, too. It was an excellent experience. Thanks, Bennington Pizza Hut - you rock!
NORTH SYRACUSE, NEW YORK -- OK. I went to Pizza Hut about 2 months ago and ordered in. We had a supreme pizza that came out of the kitchen and it was delicious. Fresh veggies, crust and sauce was great. No complaints there. But two weeks later I order a supreme pizza takeout which cost me $16. I get the pizza and it looked like it was cooked about an hour ago and all they did was re-heat it and throw some veggies on it.
I then noticed they have pre-made pizza's in their warmer and I can guarantee you some lazy ass threw some vegs on one of those old things and sold it to me. Eat in, yes. Take out - NEVER! To all Pizza Hut managers... If someone orders a takeout, make it fresh please, especially for the price you're charging.
BOGALUSA, LOUISIANA -- We stopped in to eat at our local Pizza Hut to eat yesterday and this is what we got. We stood there waiting to be seated. No one came. So we decided to seat ourselves. There was a big birthday party going on and the waitress is standing at the counter eating birthday cake and what I'm assuming was the boss was doing the same. We got our own menu, sat back down and waited. We were completely ignored for about 15 minutes till I had had enough.
We left and I will never go back. I don't really think they care. I think this place is the worse place I have ever been to eat. This is not the only time this has happened. Last time there wasn't even a birthday party going on. I said I wasn't going back last time but thought I would give them a second chance. But no more chances!!!
CORPUS CHRISTI, TEXAS -- PIZZA HUT- 4938 S. Staples Corpus Christi, TX. Me and my husband were dining in, and ordered the meat lovers pazone. Meanwhile about halfway through our meal my husband noticed something crawling in the sausage. It turned out to be maggots!!!
We took it up to the store manager, who tried to act like she didn't see anything. The cashier was telling the manager "You don't see that?" The manager then walked off and never acknowledged the situation. The cashier then proceeded to tell us that our meal would be free (Like we would have paid for Maggot Pazone!) We then left.
I called the Corp office the next day and was told "Someone had left a door open so they have been experiencing a huge gnat problem, but the exterminators have since been out and there should not be anymore problems like this. Sorry for your inconvenience." I'm sorry but eating maggots is not just an inconvenience, IT'S UNSANITARY! We will never eat at another Pizza Hut again!
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a woman come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG. She was going to call police but I couldn't understand why since she was the only one who was breaking the rules. In the past I service their business but not now. I think the manager of that store was the real dog!
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is ** for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. The crust that was supposed to have cheese in it was replaced with air pockets. When picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been sitting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.
First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, let's talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not.
I proceeded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.