FORT WORTH, TEXAS -- I had a gift card for $20 for Pizza Hut in (9124 Highway 80 W #350) Fort Worth, TX. I ordered the pizza and it arrived 45 minutes late (1 hour 25 minutes to arrive). I had paid for the pizza by phone using my gift card but the delivery guy had no record of it. After a LONG wait on the phone Pizza Hut finally told me to take my now cold pizza. I wrote a lengthy complaint and got a big $5 coupon. I wrote another complaint and the regional guy (**) called me and apologized and said that he would credit my account $25. I felt better!
A week later I tried to use my credit and ** didn't actually credit my account (I guess he forgot) and since I didn't save his number or his email the store wouldn't give me his #. So I called several more times and wrote 3 more emails and finally got customer service from ** who was very helpful and gave me my credit - yeah! Ordered a pizza and should have had $8 credit left - when I tried to use the remaining $8 I was told the Highway 80 store had dismissed the remaining credit. I was told this by customer rep ** who did not want to give me his emp. ID but finally did.
I went to the store to ask the manager and he said there was nothing he could do but did give me **'s # this time - yes! Finally I will get some results. I went home and tried to call ** - the manager gave me the wrong #!! I finally give up! This store is filled with complete incompetence! DO NOT ORDER FROM THIS STORE or you will be sorry - trust me! Oh and there is no way to email Pizza Hut directly!
DENISON, TEXAS -- I have been watching the claim of any size and any toppings and they look so good that I thought I would get one and it is true only thing is when the pizzas were at regular price I would get a fair amount of toppings, but when I stopped by and picked up my order and got it home it was nothing like the ad of a great pizza. There was hardly any toppings on it so the next time I go I plan on telling them if I don't get a fair amount of topping then I will not accept the pizza and want my money back.
RENTON, WASHINGTON -- My wife and I decided to order from Pizza Hut tonight simply because we wanted a change from Dominos. We had ordered Pan crust (deep dish) within the past year and recalled it being VERY "doughy", greasy and NOTHING like the way they used to make it. I ordered hand tossed tonight instead and the results were the same except not as greasy. What happened to the crust of years ago? I used to go to the "all you can eat buffet" about 5-10 years ago (once every few months) and the deep dish was the best. Night and day compared to what they have now. It was not only a crispier, crunchier crust but a very tasteful one. It was more golden brown on the bottom as well.
I can't speak for the thin crust but the hand tossed and pan style is simply awful now unless you like bland, doughy bread. I would like to find out why Pizza Hut changed their recipe. They could not possibly think the change was for the better. They get a D - unless the Pizza Hut in Renton, WA is using a different crust recipe than all other Pizza Huts across the country. Bring back the old crust and I'll write a good review.
GREENVILLE, OHIO -- On 3/12/10, I called in a order for 1 large pizza-deluxe, extra cheese on tossed crust, and 1 sausage pizza with extra cheese on thin crust. I picked up order, should have checked it but didn't, when I got home I had a sausage pizza with mushrooms and on tossed crust, I hate mushrooms and I had to pick them off. I called the store and was told I could bring it back, about 20 miles and they would remake it, the lady said it was hard to hear the orders on the phone, I wonder how many other people got the wrong order. I thought sure she would give me a refund or a free one, she was very short. I will not go again, should have learned my lesson from before.
SOUTHPORT, NORTH CAROLINA -- On Sunday March 7 2010 my family & I had lunch @ Pizza Hut of Southport, NC & it was a very positive experience. Being the parents of seventeen & pre-teen kids going out for dinner is nothing less than challenging to say the least. Our waitress who bravely introduced herself to our children as Pam seated us rapidly & with sensitivity to our particular challenges. An event that normally involves stress for my wife & I was actually an enjoyable affair made possible by our waitresses caring & professional service. We will make this a regular event not only for our children's sake but for the sakes of my wife's & my own. Thank you Pizza Hut... And Pam!
ATOKA, OKLAHOMA -- Went to the local Pizza Hut, the employee behind the counter act as though he had gotten up on the wrong side of the bed. Very rude talking to the customers. Told me in a very rude tone that I needed to talk louder he could not hear me. Then after taking my order said very rudely well you will have to leave and come back cause it won't be ready for probably 30 to 45 minutes. I know this does not sound mean but it was one of those things where you had to have heard it. I quit going to Pizza Hut for a long time because of stuff like this and go back to the same rude people. And the pizza was not that great either.
I called to order a $10 any pizza, any size, any toppings, any crust. To my surprise I find out that if I want stuffed crust pizza it's a dollar more. If I want any double toppings it's a $1.60 more. So what part of "any toppings" is correct and what part of "any crust" is correct? This is terrible advertising. I just think they make you call to order and then tell you all this extra is going to cost you.
I know I can't be the only one who has felt this because on the phone I asked the person, "Why is stuffed crust more?" She immediately got a manager on the line and the manager in the rudest voice ever, says "I APOLOGIZE, it will cost more and the special doesn't include stuffed crust".
Did I mention the words "stuffed crust" i.e. "a crust" WOW! I just told her never mind and hung up. These people can just ask as rude as they want to because they really don't care about the customer. I am just no longer going to go get pizza from there anymore. I don't need to get yelled at by some 21 year old employee that is having a bad day and for some reason I get the attitude. I guess it is what it is. People can say or do any ** thing when it comes what they are selling. I just won't buy from them anymore, their loss.
BANDAR PUCHONG JAYA, -- 21 December 2009, 12:45 P.M.-1.45 P.M. I stop by at Pizza Hut for lunch. However, I was terribly disappointed with its service. Below are some of the reasons. Reason 1: After > 1 hour of waiting our order was still not served. Reason 2: Upon calling on one of the waiter, we thought the matter will be solved. However, minutes later, we were offered a FREE salad bowl as an apology due to so-called "kitchen problem". It is very important to note that we are customers, NOT beggars.
Reason 3: I can never understand their definition of "kitchen problem" because if the kitchen was really having problem, why were the tables later than us were served while we were still waiting for our pizza (bear in mind by now 1 hour already passed)?
Reason 4: All the while I was observing the small window counter where kitchen send out prepared food. That counter was jammed up, but yet some of the waiters were idling around (chatting & joking - even after the bell was pressed few times). I am writing this because Pizza Hut does provide tasty food. It will be sad to see due to poor management of some branch, Pizza Hut loses its fans.
Tonight feeling rather ravenous as well as lazy, I decided to try out Pizza Hut's new WingStreet Wings as well as the usual pizza fare. The pizza itself was how shall I put it... Men it was neither here nor there, but the wings... WOWIE. WOWIE mama they were good!! I tried the bone in breaded spicy buffalo style. One bite and I was instantly transported to wing heaven where all the angels had WingStreet wings instead of their regular angel wings. Kind of weird I know but hey I was my fantasy. Summing up I give Pizza Hut WingStreet Wings two messy thumbs up.
BENNINGTON, VERMONT -- I came back to college a week early for Residence Advisor training. After a long week of training, our boss took us out to grab some dinner at Pizza Hut courtesy of the college. There was about 15 of us in all. Pretty much every restaurant I've frequented in Bennington has had the same reaction to a group of college kids entering - a deer-in-the-headlights look. Understandable. Some college kids have a reputation for being rowdy and rude. However, the two servers that waited on us acted genuinely happy to help us out.
They seated us quickly, laughed and joked with us, and gave us some suggestions as to how much pizza to order to take care of everyone in our party. We were brought some ranch pizza dippers free of charge, our glasses were quickly refilled, and the servers even joined in on conversation. The food was hot and exactly as ordered. Even though our boss put a tip on the college card, we all made a big pile of dollar bills for them on the table, too. It was an excellent experience. Thanks, Bennington Pizza Hut - you rock!