JOPLIN, MISSOURI -- Awful food. Awful experience. And the person that served us kept mentioning that she has cancer. So does my mom and my sister but they don't tell everybody they work with for tips. Place was dirty, no silverware and refused to put on cartoons even though two of the TVs were blank. Thanks but no thanks.
HAMMINAL, MISSOURI -- Ordered 10.00 pizza. 2 of them. Was charged 30.41 for the total. Asked about the 10.00 deal when picked up and even showed them website in phone. They said they are franchise and only can put 3 it's on pizza for that price. Website and TV clearly shows any pizza 10 dollars.
KISSIMMEE, FLORIDA -- While down in Disney World for vacation, my wife and I didn't want to eat too much in the parks to save some money. One night, before going back to the hotel, we decided to get some dinner. While driving along, we saw a Pizza Hut and stopped there. We placed an order to go for a large cheese pizza, bread sticks, and their wedge fries. We were told it'd be about 15 minutes.
We waited around the Pizza Hut, and around 20 minutes later, we got our food. The problem was that the wedge fries were missing. I checked my receipt to make sure I was charged for them, and I was. So I went to the person at the front and asked about the fries. They said that it'll be 3 minutes, that they forgot to put them in because it takes only 3 minutes to make them.
They were honest that they forgot, no harm no foul. About 10 minutes later I still didn't get my wedge fries. When I approached the person at the front again, they were surprised that I didn't get my fries. Sure enough, they said that the fries were just in the back there, ready, it's just that no one brought them out to us.
So what should have been a 15 minute wait for our food, ended up being a 30 minute wait. They didn't apologize when they brought the fries out to us. This won't deter me from visiting a Pizza Hut. This was probably just an isolated incident at this one location. I don't mind waiting really, but when I'm forgotten about, that's when I get a bit annoyed. When I'm forgotten about twice in the same visit, on a to-go order, I feel obligated to write a complaint. On the plus side, the food was decent. It was colder than I would have liked, but I was really hungry, so it wasn't that big of a turn-off.
FORT WAYNE, INDIANA -- Last Friday, June 29th, a major storm with winds of 91 mph hit our city in NE Indiana. As expected, nearly 100,000 people and businesses ended up without power. Some won't get it back until this Wednesday. Since we had no power, my partner and I decided to try KFC as we hadn't been there for a while. They had power, but also an overflowing (with cars) parking lot, so we went next door to Pizza Hut. They were busy as well, but we decided to give it a try anyway.
As we got to the door, we noticed the line of people waiting was to the door which was about 20 feet from the check-in stand. The manager was taking names and told us it would be about 20 minutes for a table. We decided to wait. During that time, the manager kept everyone in line updated on how much longer their wait would be.
Once our name was called, the manager took us to a table and took extra care and time to find an easy route to the table as I have to use a walker, making it difficult to maneuver through a crowded restaurant. It took our server a bit of time getting to our table, but we didn't mind as we needed time to review the menu. Once she got there, she took our order and headed off to turn it in. We headed to the salad bar at that point.
As we were eating our salads, I had a chance to observe what was going on in the restaurant. The manager bused tables, delivered orders and kept things running very smoothly. The staff hustled to get orders taken and delivered, checked on drinks and how the meals were and generally made sure customers were happy.
I have to say that this was a situation where things could have gone downhill very quickly had the manager not kept things under control and the staff hustling to get food out. I've sent the Chief Operating Officer of the corporation a letter commending the manager and staff of this restaurant. I hope these folks get a well deserved pat on the back!
CORYDON, INDIANA -- On 4-12-2012 went into your Pizza Hut in Corydon at 7 pm. We waited for 20 minutes to be seated by the very rude manager that was on duty. She told us to follow her and she took us to the side room. There was a big group of people in there already and they were waiting for their food and for refills, but didn't get any. The manager left the room quickly and did not come back in for 20 minutes and then I was the one to go to the register and ask if anyone was going to wait on us and the other people that is still waiting for their food.
The manager asked very rudely, "What is it you want?" We told her, "Our drink and bread sticks order." 15 Minutes later she brought our drinks and bread sticks and plopped it on the table and said "What do you want now?" We told her our pizza order and 45 minutes another server came and plopped it down for us to eat.
We had to get our own take out box, and went to the register to pay and the girl there ask for our receipt. I told her I did not have one. She then asked who my server was. I told her I did not have one. Another server was walking by and said it was the manager. She did find my receipt and I paid for it and left at 845 pm.
I always liked to go into your restaurant but the way I was treated by the manager I will have to think about it real hard before I go back there if ever. I just wanted you to know what happened so you can try to train your managers a lot better. Thank you for reading my complaint.
SHEFFIELD VILLAGE, OHIO -- Inattentive staff, rude manager, long delay for appetizers and food. We walked in at 4:40 PM on Saturday afternoon and ordered a Personal Pan Supreme pizza with no mushrooms, a medium pepperoni pizza, Bacon Cheese sticks, and normal Cheese sticks. The waitress told me she didn't think they could put bacon on the cheese sticks. I pointed to the menu that said 'Bacon Cheese sticks'. I also told the waitress they need to use clean utensils since my girlfriend is deathly allergic to mushrooms.
45 minutes later we still hadn't gotten our food, so my aunt went to inquire. 10 minutes later, someone (not our waitress) put a single order of bread sticks on our table. We told her that we ordered bacon cheese sticks and regular cheesesticks
5 minutes after that, we saw her put those breadsticks on someone else's table. After another five minutes, our cheese sticks arrived at the same time as our pizza. I take a bite of my personal pan pizza, and see that there are mushrooms on it. My girlfriend (again, deathly allergic to mushrooms) grabbed my plate and took it to the manager. The manager (without apologizing) said, "What do you want me to do? We can't just use clean utensils in the middle of a rush."
My family went out to the car while I waited for the replacement pizza (ordered to go) to arrive. After another half an hour of waiting, the manager brings out the personal pan pizza on a plate. I told him it was to go. He disappeared into the back, and after waiting another 15 minutes, I just left. The only positive thing about this visit was **, who was very apologetic, sweet, and professional. On the way home, we had to stop and get Benadryl because my girlfriend was having an allergic reaction to the mushrooms.
BAYTOWN, TEXAS -- My Pizza Hut visit was terrible! Service here sucks **. The communication is crap. If you want your food and you are hungry you better just wait for a good while because they have no managers or employees that give a crap. If I had the money to start my own franchise I would kick the crap out of every Pizza Hut here in the Houston area. There is a Pizza Hut 2 mi from my home and they won't deliver here because they think it's another Pizza Hut's responsibility. So after much wasted time on the phone the family elects to get carry out at location in Mont Belvieu TX. What an even worse idea!
We ordered the food we wanted waited the 1 hr wait time then went to retrieve our food. When we arrived we found that we were not the only ones - 13 other people to be exact were waiting just to pick up their food. When we finally got to the counter 30 min later the kid hands my wife half the food we ordered and charges my card. When we didn't get the wings we ordered told him he said "Oh I forgot to call and tell you our machine is not working." I'm thinking what machine it's wings (Duh). So many people in there were pissed off!
So long story short, we get half our order and go home. Then 2 weeks pass and for some reason we decide to go back. But this time we will dine in, even worse idea. Baytown TX Garth Rd. We arrive to be seated as the sign says. After waiting for 15 min with tables open my wife decides to put two tables together and seat ourselves. The waitress sees this and says hello and still doesn't take our order after another 20 min.
At this point I am so pissed off at PIZZA HUT I am DONE. And I get family and storm out of the place. Sad to say but they had only one waitress. Hard to believe all this happened when all these people PAY ASS LOADS of Money for over priced service and food. IT WILL TAKE A WHOLE LOT FOR ME TO EVER USE THEM OR GO TO ONE OF THEIR ESTABLISHMENTS EVER AGAIN...