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Pizza Hut - Page 4

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339 Reviews & Complaints
www.pizzahut.com

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Manager Allowing a Dog in Her Store
Posted by Mmbradley26 on 12/21/2013
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a women come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG . She was going to call police but I couldn't under stand why since she was the only one who was breaking the rules. In the past I service there business but not now. I think the manager of that store was the real dog!

     
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Posted by FoDaddy19 on 2013-12-22:
You see, it's not a public place, private business = private property. And if you showed up before they were open and demanded and explanation, some people might not appreciate being confronted like that.

I will say that unless the dog was a service dog, it probably shouldn't have been there, if you had a concern about that then you probably should've called the local health inspector instead.
Posted by clutzycook on 2013-12-22:
Are you the owner of the store or something? Report it to the public health department.
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Wrong Crust as Usual!
Posted by Jacob.windom on 12/07/2013
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is 00078 for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.
     
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Posted by olie on 2013-12-09:
Find some place else to get your pizza! There are a number of good spots within a reasonable distance from this Pizza Hut location. I know that delivery can be convenient, but perhaps you could call a different place on your way home and pick up.
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Dirty Work Kitchen
Posted by Tsmallwood75 on 12/03/2013
I work at this Pizza Hut. And it is very dirty! And the food looks bad and is tainted from the employees sanitary habit. I have worked for many places in the kitchen. This is the worst. When I start the detailed cleaning, they tell me to stop and do other things. They say it takes too long and they don't pay over time. This needs to be looked at by someone and taken care of.
     
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Posted by Soaring Consumer on 2013-12-09:
I suggest filing a complaint with your local health department.
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Pizza Hut Likes to Argue With Paying Customers
Posted by Teaberry on 11/26/2013
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. the crust that was supposed to have cheese in it was replaced with air pockets, when picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been setting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.

First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, lets talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.

     
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Rude Customer Service
Posted by Matilda.hampton on 11/25/2013
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not. I preceded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.
     
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Sorry service & food
Posted by Patriciafbl on 11/20/2013
CONVERSE, TEXAS -- No food on the buffet table, waitress asked what you want, mgr. And 2 other employees were reading the paper instead of putting pizzas out for lunch. When they noticed I was taking pics they decided to put pizzas in the oven by then my lunch break was over. Salad bar was also nasty, I would not recommend this Pizza Hut, they need a new manager that is going to take charge and make sure that the products you are paying for are out in a timely matter not be reading the paper. Upon checking out the waitress asked me how everything was so I told her and she just nodded and said yea I know, the food right? Sorry place and sorry management, he needs to be replaced he does nothing. I have pictures if needed.
     
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No Delivery Service
Posted by Meowmeow_3848 on 11/01/2013
I use to order pizza's from Pizza Hut. They have been delivering since we've been here at this address for the past 3 yrs. Now, they tell us that they are not suppose to deliver in our neighborhood. They are only 1.14 miles from where we live. I would like to know why now they aren't suppose to deliver? I have decided not to buy any more pizza's from Pizza Hut.
     
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Bad Service Food Tasted Horrible
Posted by RosemaryUrias1 on 10/21/2013
This Pizza Hut has horrible service. It took about twenty minutes for us to even get a waitress. Then they didn't even refill our drinks, never checked if we needed anything. The cheese sticks were cold and the stuffed crust was think instead of thick.

I really hope this gets resolved because this isn't the first time and its just art the west county in Odessa that gives horrible service.

     
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Horrible Delivery
Posted by Jackie.mingle on 10/16/2013
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.

second order was during the evening another personal pan & a medium pizza. Same transaction paid by credit handed receipt having the driver hand it right back to me asking for tip (not the same guy) at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have went to the previous guy he once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
     
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Posted by ksgal on 2013-10-17:
Quit being cheap and tip your delivery driver.
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Unbelievably Awful Pizza
Posted by Vals_own1 on 10/11/2013
OTTAWA, ON, CANADA -- On Wednesday I ordered a "meat-lovers" medium pizza with two additional pizzas at $5 each. Delivery took 1 hour even though the closest Pizza Hut is a 5 minute drive from my house. The pizzas were COLD when they arrived and each one had very little filling, almost no cheese, meat or sauce. When I complained to the store they offered me a 20% discount on my next order, a real insult since I will certainly not be doing Pizza Hut delivery again.
     
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