CHARLOTTE, NORTH CAROLINA -- I am writing this review because I am very upset about the device I received at my local Pizza Hut. On 9/19/2012 I ordered a stuffed crust pizza. The delivery driver wrote in an 11 dollar tip and it was added to my credit card. I did not give him permission to do that. I had no idea this had happen until I got to work and tried to use my card for something that was one dollar and my card did not go through! I came home and checked my account to find that I had been over-charged with an overdraft fine.
I called my local Pizza Hut where I placed the order and the GM refunded the 11 dollars but not the overdraft fine. I still lost out of the ordeal. My point is who knows how many other times this delivery driver has gotten away with doing this to other people because their account did not overdraft and probably thought nothing of it. That was a very dishonest deed on the delivery driver's behavior. I will NOT order from that location ever again.
FOLEY, ALABAMA -- I worked at Foley Pizza Hut for 5 months. Alton ** (shift manager) would cuss at me and allow me to do things that were not by Pizza Hut code. Ever since we had a disagreement a couple of weeks back he has been making smart comments directed towards me and also he has asked me to get weed for his wife... Her name **. I still have the messages on my phone.
I was fired today because of how I spoke to him when he shows the same respect to the employees. There has been many complaints on his attitude and no action has been taken and I want to know why I was fired for returning his attitude with the same?
LEWISBURG, PENNSYLVANIA -- My boyfriend and I went out for pizza. It was not busy at all when we got there and placed our order and drinks... Then we had to sit and wait and wait for a table of 14 came in - they got drinks and their bread sticks. Now mind you, we were there now for 20 minutes already - still no drinks. Then the waitress brings us our bites and bread sticks, still no drinks. So, I asked "Can we have our drinks." She said "Oh sorry. Forgot them." Then she got refills for another table - still no drinks. So I asked again and we finally got them and our bites that we got were iced cold.
AMARILLO, TEXAS -- We sat at a booth for more than 5 minutes while the server was chatting at the bar with customers and paid no attention to my family and I sitting and waiting. So, I proceeded to get up and walked to the counter to see if we could get some menus.
That's when she walked out from behind the bar and followed me to the counter in front where I met up with a young lady who responded to me and got us some menus, then walked back to our table to see what we would like to drink. The lady who responded took our order and served us the remainder of our time there. The booth was very dirty. The lady who was behind the bar went back to her conversation at the bar and never approached us.
Pizza Hut is running a promotion for a large Pizza with unlimited toppings. I took the bait and ordered one in the store. They had it ready in 12 minutes. Was it the best gourmet pizza I ever had? NO. Was it worth $10 bucks? Yes. Unlike Domino's they were not cheap with the toppings. I ordered sausage, pepperoni and mushrooms. They got it right and put large toppings on the pie. The crust was a little thick but overall I enjoyed it. The problem with any chain pizza joint is the location. The quality is not consistent so you have to shop around. For a better pizza stay away from the chain joints. Find a local established business and you will do better.
ANDERSON -- We were at your Pizza Hut on 53rd St. in Anderson, In and an employee was supposed to give his brother-in-law a 20% discount and it wasn't on the bill. They all got to talking and they didn't leave the pay tray on the table and if they would have let me pay when we first walked everything would have been fine but everyone walked out. I got a call the next day. I said I'll be right in to pay and they charge me &8.00. I want to know where it went. I didn't see go in the drawer? I want it back. It's robbery.
KAUAI, HAWAII -- I was jaw dropped when after ordering from Pizza Hut in Kapaa Hawaii that I was being charged $60 for two medium pizzas, a pepperoni garlic bread and small pasta. I am never ordering from them again. After ten years of consistent service, the pricing is now at the point that local customers (the ones that order at least once a week by the way) can no longer enjoy a pizza delivery without paying a day's wage. This is outrageous!
I hope the new management and menu charging development are aware of this situation. There will be more than one household of 7 that will cease to utilize Pizza Hut for their Friday night movie and pizza night. Next time the frozen pizza wins hands down!
SPOKANE, WASHINGTON -- Just want you to know as a very frugal consumer and hard working that my pizza was not even good. It was OK. I used to order and it was a great eat. I have not ordered in several years and with the special of $11.00 for what you want, it was not even interesting. I did like the driver. He was nice after not finding my house since they got the wrong address. He was very nice! As a service person, I am letting you know I will not order again. For $5.00 more I could have had a VERY good and hot pizza. I am sorry to let you know but feel feedback is a part of the price. I am very disappointed.
ELKO, NEVADA -- I am complaining about our local Pizza Hut as I feel it really needs to be managed correctly. I have stopped going into the restaurant portion of it, as the table service is horrible, first of all it takes forever to get a waitress to come and take your order and when they do it takes even longer to get your pizza served to you. Next I have there on several occasions and noticed the phone will constantly ring and no one answers it, it is as they do not hear it, they are all standing right there next to it, and they continue to talk with each other and ignore the phone. I surely hope this is not your company policy to ignore the customers.
Maybe you should think about sending someone to this site undercover and see if this is being run the way the corporation would like. You will notice that they have very few customers in the restaurant area. I will say they do have good delivery service.
MIAMI GARDENS, FLORIDA -- On Saturday July 14 at 10:24 pm I placed an online order for delivery from store #1287. My order wasn't received until 12:19 am. I made a call to the business at 11:20 pm asking the employee that answered if there was a possible eta for the arrival of my delivery. I was told that they couldn't give me any eta and had no idea when my pizzas would be delivered. At 12:15 am I placed another call to the restaurant and spoke to the manager Ashley who told me that the delivery guy was coming to my door. I waited just under 2 hours for my order just to received all three pizza cold.
I then called the restaurant again and spoke to the manager Ashley again who told me the driver was off duty and there was no way for me to get another order or my money back. She did offer to credit my account which I denied. I have had several problems with this restaurant for this such as long delivery times, cold or undesirable pizzas.
On different occasions the driver either had to refund my money or I had to wait for another delivery of fresh hot pizzas. I declined the credit for my account because I am displeased with the service I've received and don't plan on ordering from this restaurant again. I received a complaint phone number 305 430 1246 from the manager at nw 200 st and nw 2nd ave. I have called and left messages since the night of the incident with no returned calls.