NORTH SYRACUSE, NEW YORK -- OK. I went to Pizza Hut about 2 months ago and ordered in. We had a supreme pizza that came out of the kitchen and it was delicious. Fresh veggies, crust and sauce was great. No complaints there. But two weeks later I order a supreme pizza takeout which cost me $16. I get the pizza and it looked like it was cooked about an hour ago and all they did was re-heat it and throw some veggies on it.
I then noticed they have pre-made pizza's in their warmer and I can guarantee you some lazy ass threw some vegs on one of those old things and sold it to me. Eat in, yes. Take out - NEVER! To all Pizza Hut managers... If someone orders a takeout, make it fresh please, especially for the price you're charging.
BOGALUSA, LOUISIANA -- We stopped in to eat at our local Pizza Hut to eat yesterday and this is what we got. We stood there waiting to be seated. No one came. So we decided to seat ourselves. There was a big birthday party going on and the waitress is standing at the counter eating birthday cake and what I'm assuming was the boss was doing the same. We got our own menu, sat back down and waited. We were completely ignored for about 15 minutes till I had had enough.
We left and I will never go back. I don't really think they care. I think this place is the worse place I have ever been to eat. This is not the only time this has happened. Last time there wasn't even a birthday party going on. I said I wasn't going back last time but thought I would give them a second chance. But no more chances!!!
CORPUS CHRISTI, TEXAS -- PIZZA HUT- 4938 S. Staples Corpus Christi, TX. Me and my husband were dining in, and ordered the meat lovers pazone. Meanwhile about halfway through our meal my husband noticed something crawling in the sausage. It turned out to be maggots!!!
We took it up to the store manager, who tried to act like she didn't see anything. The cashier was telling the manager "You don't see that?" The manager then walked off and never acknowledged the situation. The cashier then proceeded to tell us that our meal would be free (Like we would have paid for Maggot Pazone!) We then left.
I called the Corp office the next day and was told "Someone had left a door open so they have been experiencing a huge gnat problem, but the exterminators have since been out and there should not be anymore problems like this. Sorry for your inconvenience." I'm sorry but eating maggots is not just an inconvenience, IT'S UNSANITARY! We will never eat at another Pizza Hut again!
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person. I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.
Second order was during the evening - another personal pan & a medium pizza. Same transaction - paid by credit, handed receipt, having the driver hand it right back to me asking for tip (not the same guy) - at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have gone to the previous guy. He once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door. Next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
ST ANN, MISSOURI -- First off what pizza place can not break a hundred dollar bill and if for whatever reason they can't why would you be rude about it. Most customers would already be upset that you couldn't break their hundred dollar bill but you have people stupid enough to be rude and upset the customer even more. What kind of people do you have working for you?
I order from Pizza Hut at least once or twice a month and will no longer go to this location if any at all because of the way I was treated by that cashier who gets paid to take care of your customers. I have been a manager in food service for almost 10 years and know that taking care of a customer is the most important thing, without the customers business you wouldn't have a job at all.
WINFIELD, WEST VIRGINIA -- I was calling in an order and was asked to hold. The phone was laid down and I could hear in background discussion with a disgruntled customer. After the person hung up there was language (the **-word) and description of the customer just being talked to. I am glad my wife didn't call. I would have been even more irate. No one picked up the phone so I hung up without placing my order in a couple of minutes. I won't call this Pizza Hut again if this is the type of service I will get and the type of language I will hear.
MINOT, NORTH DAKOTA -- About three weeks ago on a Sunday I walked into Pizza Hut on Broadway to order carry out where there was a guy working on a pizza. I knew he was busy at the time so I waited, and waited, and waited. When he did finally come, (with all his extremely gross big holes in his ears from his round earrings) he looked to my right and talked to me as if I was over there. I said, "I'm over here." There was no "how can I help you" or anything. I asked if he had a menu and he pointed behind me and told me to go there to read it. I didn't.
He finally went to get it for me, I read it over, he went back to working and EVENTUALLY came back and asked me what I want. I told him I changed my mind about ordering and walked out to order pizza at Papa John's. NO eye contact, NO smile, and NO interest in the customer from that man. I also find it unprofessional for those people to wear that type of "jewelry" (if that's what you want to call it) taking food orders. IF I go back, I will once again walk out if that man is working and that will be my last time there. Thanks for hearing me out.
JOHNSON CITY, TENNESSEE -- My wife and I went to the Pizza Hut #005960. First time we had been in a while, we were shocked at the condition it was in. Tables were broke down, had sign not to sit there, Building was not clean at all. We had the buffet bar, it was not clean and the salad ingredients were not fresh or at a cool temp. The pizza was old and not edible. I can't understand why the health inspector lets them get by with this.
My wife and I are retired and on a budget and paying $17.50 for a meal and leaving it on the table, because it is not fit to eat is not good for us. I know that no one really cares if we eat there or not, so we will eat some other place from now on.
ASTON, PENNSYLVANIA -- I have been going to Pizza Hut every Saturday for 20 some years. I have been going to the Aston store in Pa. since it opened, but it has really gone down hill. The main problem is that there is no air conditioning in the summer (I had to leave because it was so hot in there, June 6th), also no heat in the winter. The seats are so broken down which makes them very uncomfortable. Their pizza needs to be cooked more, the dough is never done. I'm tired of having to return it. Will not be going back until the air is fixed and the pizza is cooked better.
SCOTTSVILLE, KENTUCKY -- We ordered two personal pan pizzas and a sandwich. The wait was horrible even though the restaurant was almost empty and then the pizzas came out, but no sandwich. The waitress said it would be right out then proceeded to take her break while I waited for my meal. The sandwich never came, no one checked on us, and finally 20 minutes later we had to ask about the sandwich. Even after asking we had to wait for it to be prepared and by that time the pizza was cold and we were done waiting. It was one of the worst dining experiences ever.