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Pizza Hut - Page 5

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1.4 out of 5, based on 142 ratings and
339 reviews & complaints.
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Calling in Carry Out
Posted by on
Rating: 4/51
FRANKLIN, INDIANA -- I had to call the Pizza Hut 4 times before I could get a person to answer the phone and take my order.

The 1st 3 times the machine picked up and went to the advertisement and then I heard a click and the phone just keep on ringing for over 12 times. The last time I finally got a person to answer and take my order. I had this happen about two weeks earlier at the same Pizza Hut location with trying to call in a carry out order, it took 5 calls before I could place my order. What is up?
     
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shayen on 2013-01-07:
It could be problems with their phone system OR if could be they were overwhelmed with orders and turned the ringers off for a period of time. During my college years, I knew several people that worked at pizza delivery chains and when they were understaffed and/or overwhelmed with orders, they would turn off the ringer or unplug phones. They would do that for a brief period of time until they could "get out of the weeds" and caught up.
clutzycook on 2013-01-07:
Some Pizza Hut locations offer online ordering. Check and see if yours does. That might be a way around this, plus if they claim they never received your order, you'd have written proof to back you up.
tpharo317 on 2013-02-17:
Sorry but not this Pizza Hut.......the franklin Pizza Hut in franklin Indiana is probably the most utrained and unmanaged Pizza Hut nd the us. I have grown up eating Pizza Hut and worked there in my teen years, they have been through 5 managers in 3 years.

Sorry fumming because they took my credit card number and charged for pizza but just never shwed up with pizza.
Franklin Indiana Pizza Hut sucks!
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Customer Service
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I have been going to Pizza Hut forever. I ordered the usual, when I get there, the cook in the back was screaming real loud. It was a carry out and I waited 10 minutes before a person waited on me. I asked the girl what was going on and asked to speak to a manager. She said she was the manager and told me she needs to find another job, it happens all the time. I asked for the number to complain and another employee came out and said go somewhere else. Oh wait, it gets better. I called the office and they said the district manager was going to call me. He did leave a message on my phone. I called him back, he never answered or returned my call.

Pizza Hut is gone to me and I'm spreading the word out. All it took was someone to address this issue. Dean
     
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At Your Service on 2012-12-28:
Sometimes the best you can do is simply patronize someplace else. If they don't care about your business, complaining does very little good.
danny54 on 2012-12-29:
You can also file a complaint online at their website. I did and ended up getting a gift card for the trouble even though I didn't ask for compensation.
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Attitude as Management
Posted by on
Rating: 1/51
PONTIAC, ILLINOIS -- My sister went to pick up her boyfriend at work and it was around 2 P.M. and apparently the manager Erin[snip] thought it would be funny to lock the door and put up a sign that said no prostitutes allowed and other things while there was still customers inside.

I am a manager at a huge company and have been for 5 yrs and I know that if anyone was to do that at my job they would be fired, its childish and unacceptable. I will not be going back to eat at Pizza Hut which is too bad because I liked their pizza.
     
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msnye on 2012-11-16:
Right now you've got them on slander and defamation of character (no prostitutes allowed), inferring that the sister was a prostitute, as well as fire code safety violations (doors locked while customers inside). Call corporate and report this and if you really want to escalate it to their legal department.
clutzycook on 2012-11-16:
The OP's sister should make the call since she's the one who was offended.
FoDaddy19 on 2012-11-16:
That's uncalled for, assuming your sister really isn't a prostitute. I think a call to the regional manager is in order.
ejack053824 on 2012-11-17:
Is she?
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RGM Manager
Posted by on
Rating: 2/51
ELBERTON, GEORGIA -- Tia [snip], the RGM at the Elberton Pizza Hut needs to be fired. She doesn't do her job and she never has the schedule up when it's supposed to be. She's always late for work and never on time. They need to find someone that will be a great RGM for the store. Everyday that she works the buffet, she never has enough pizzas out. People sit out in the waitress' area waiting on pizza for 20 to 30 minutes at a time. They need a manager that's on time, has everything done on time and that wants to please there customers.
     
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Alain on 2012-10-16:
Send Pizza Hut notification of this situation: http://www.pizzahut.com/contactus.htm?WT.mc_id=070209Yeti_Contact_Us so they can let the franchise owner know about this problem and correct it.
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Customer Service
Posted by on
Rating: 1/51
GAINESVILLE, FLORIDA -- Hi, my name is Wilmary, I currently live in Gainesville FL.

I called the Pizza Hut, off of 34th St. and I have to say that the customer service is really bad. I was Hung up on 4 times before I placed my order. Once I was able to reach them, I ordered my pizza and wings at 4:49 and It was 5:40 and still, I had not received my order. So, I called again and I was hung up on 2 more times. Once they finally answered the phone the lady was VERY RUDE she said that it's not her problem that the order was not out yet and that it would take an additional 20 minutes.

This is really bad customer service. Is this what Pizza Hut is about???
     
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Starlord on 2012-10-06:
Was the number you called a local number or their 800 number? I have had trouble with their system a few times myself. If you can locate a local number, use it, the 800 number is national and the communi9cations with local stores is pathetic.
melissa253 on 2012-10-13:
Good suggestion.
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Poor Management
Posted by on
Rating: 1/51
MOREHEAD, KENTUCKY -- About a month and half Pizza Hut Hired my daughter Then only worked her 4-5 hours a week Not enough to support her and my grandson just gas for the car and pay the babysitter! She asked the General Manager if she could get more hours to at least make enough money to help support my grandson. The General Managers response was we hired too many people and told her to leave. This is a fine example of bad and very poor people skills let alone being on top of things! If this is Pizza Hut's way of telling the community what you're really after is a quick buck and screw you! Wow thanks but no thanks! Think I'll take out a few ads in the news journal to let the public know just how good Pizza Hut takes care of their employees.
     
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SteveWiginowski on 2012-09-25:
It's odd that they would offer a job and give out just one shift. Hopefully your daughter is able to find a job that will offer out more hours to work.

I can understand why a place would want more employees (in case some call out and so they will have backups). It would probably make some angry employees though, if they're not getting enough hours and some may quit.
melissa253 on 2012-09-25:
I don't understand why you think that Pizza Hut is responsible for the financial well being of your grandson? The manager may have been doing her (a single mother) a favor by hiring her, even if it was for just 4-5 hours a week.
Anonymous on 2012-09-25:
If your concerned about your daughter not being able to support her son, perhaps you could encourage her to seek a better job than Pizza Hut. Or to pick up a second job. No offense but you can't expect a job at Pizza Hut to bring enough money to support a child.
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Dishonest Delivery Driver.
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I am writing this review because I am very up-set about the device I received at my local Pizza Hut. On 9/19/2012 I ordered a stuffed crust pizza. The deliver driver wrote in an 11 dollar tip and it was added to my credit card. I did not give him permission to do that. I had no idea this had happen until I got to work and tried to use my card for something that was one dollar and my card did not go through! I came home and checked my account to find that I had been over charged with an over draft fine.

I called my local Pizza Hut where I placed the order and the GM refunded the 11 dollars but not the over draft fine. I still lost out of the ordeal. My point is who knows how many other times this deliver driver has gotten away with doing this to other people because their account did not over draft and probably thought nothing of it.

That was a very dishonest deed on the deliver drivers behavor. I will NOT order from that location ever again.


Yours truly,

Bakita Ellis
     
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DebtorBasher on 2012-09-22:
That's one of the reason I never give my credit card to anyone like that. You never know who they hire for those jobs. Yes, there are many honest delivery people out there, but it's those like this one that gives them a bad reputation.
melissa253 on 2012-09-22:
I don't understand how the driver was able to "write in a $11.00 tip" on your delivery bill? You paid for the pizza with your CC. Did you not tip the driver?
clutzycook on 2012-09-22:
Maybe the OP tipped in cash?

When I am not tipping on my CC receipt, I draw a line through the tip line write the total, and keep my carbon copy until the transaction clears.
olie on 2012-09-22:
I always write in the tip, and then total the bill, on the CC slip before I sign. If I tip in case, I write "CASH" in the tip line, and then write the pre-tip total.

If it's someplace like the Starbucks in our Target(where they are not allowed to take tips), I make a big fat ZERO with a slash through it. Then, write in the total.
Cwazychicken on 2012-09-22:
Pizza hut recently decided to charge me 2 bucks more than the order was worth, for no reason at all..they took all that was available on my card.....if I had had more they probably wouldve taken more. But for their error, they did send me 4 coupons for 4 free large pizzas...so they did help me out....but I will never use my card there again!
Jeff on 2012-09-23:
YOu have to be careful because sometimes they authorize for more than the amount I guess to cover any tip....If the OP didn't tip the driver at all, I guess they got what was coming to them....but if they paid cash, then I would be more careful next time with those receipts. I always write the tip and amount on it. In cases like picking up your pizza, they will still add a tip line...IDK why they do that since they really don't deserve a tip for making your pizza, so I put zero, the amount, and sign it...and do the same on my own copy so I know.
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Nasty/ dirty/ racist shift manage/ and a general manager who gives away food all the time.
Posted by on
Rating: 1/51
FOLEY, ALABAMA -- I worked at Foley Pizza Hut for 5 months. Alton [snip] (shift manager) would cuss at me and allow me to do things that were not by Pizza Hut code. Ever since we had a disagreement a couple of weeks back he has been making smart comments directed towards me and also he has askd me to get weed for his wife... her name [snip]. I still have the messages on my phone.

I was fired today because of how I spoke to him when he shows the same respect to the employees. There has been many complaints on his attitude and no action has been taken and I want to know why I was fired for returning his attitude with the same?
     
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onlooker on 2012-09-06:
He is the person with the power to make that decision. You are not the person with the power to make that decision.
Are you going to challenge him?
A boss is a boss, a manager a manager - you were an employee you are not equal for work or power positions.
If there are other issues you want to discuss at the corporate level, please try to discuss with them. Attitude and weed issues can be tough to challenge.
Alain on 2012-09-06:
You can contact your state's unemployment commission to dispute your dismissal.
Kris10 on 2012-09-06:
Sounds like you should contact corporate and ask them for the official reason you were fired. I will say that while his attitude is not acceptable for someone in management, a supervisor/boss should always be treated with respect for their position, whether or not they actually deserve it, because they do have the power to let an employee go.
leet60 on 2012-09-06:
The State of Alabama is an Employment-at-Will State and does not have any laws on the books pertaining to the hiring and firing of an employee. The employer can hire anybody he wants and fire anybody he wants as long as he does not discriminate against the employee. They do no need a reason, valid or otherwise, to fire an employee.
Starlord on 2012-09-08:
As my mother used to say quite often, he might be wrong, but he's still the boss.
melissa253 on 2012-09-12:
Why would he ask you to "get feed for his wife" does he know that you can? That's not something someone would ask another person unless they know the other person can get the weed.

Did you play the messages that you "still have on your phone" to the corporate office?
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Posted by on
Rating: 1/51
LEWISBURG, PENNSYLVANIA -- My boyfriend and I went out for pizza, it was not busy at all when we got there and placed our order and drinks.... Then we had to sit and wait and wait for a table of 14 came in they got drunks and their bread sticks. Now mind you, we were there now for 20 minutes already still no drinks. Then the waitress brings us our bites and bread sticks, still no drinks. So, I asked can we have our drinks. She said oh sorry forgot them then she got refills for another table still no drinks so I asked again and we finally got them and our bites that we got were iced cold.
     
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Poor Service and Dirty Booths
Posted by on
Rating: 2/51
AMARILLO, TEXAS -- We sat at a booth for more than 5 minutes while the sever was chatting at the bar with customers and paid no attention to my family and I sitting and waiting. So, I proceeded to get up and walked to the counter to see if we could get some menus. That's when she walked out from behind the bar and followed me to the counter in front where I met up with a young lady who responded to me and got us some menus, then walked back to our table to see what we would like to drink.

The lady who responded took our order and served us the remainder of our time there. The booth was very dirty. The lady who was behind the bar went back to her conversation at the bar and never approached us.
     
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