Worst customer service EVER!!
LOS ANGELES, CALIFORNIA -- I was craving garlic bread, so I went to a Pizza Hut at Pico Union Square to order just bread sticks. The cashier charged me and said they will be ready in 15 minutes I thought it was too long for just ... read full review8 Replies - Latest reply on 12/15/2007
Ordering A Pizza
CUT OFF, LOUISIANA -- My 25 year old son tried to order a pizza on 5-14-05. The woman who answered the call was really rude to him. He has been ordering pizzas from pizza hut all his life. Well on this day the woman made him ... read full review24 Replies - Latest reply on 10/09/2007
On 12 March 2010 we ordered a pizza. The employee requested that I should fill out a survey and potentially Win $1000.00. However it is impossible to fill out the survey as there is no place to sign in or register for the survey. Why have a contest if there is no way to enter.
3 Replies - Latest reply on 03/15/2010Add reply
Special Offer Not True
WAYNESBORO, PENNSYLVANIA -- After seeing a TV commercial advertising any pizza for $10 I called the Waynesboro PA Pizza Hut on Monday evening. I was told that they were out of large pan and large traditional crust pizzas. I decided ... read full review12 Replies - Latest reply on 01/12/2012
Take Out Is Horrible
NORTH SYRACUSE, NEW YORK -- Ok. I went to pizza hut about 2 months ago and ordered in. We had a supreme pizza that came out of the kitchen and it was delicious. Fresh vegies, crust and sauce was great. No complaints there. ... read full review6 Replies - Latest reply on 03/09/2009
BOGALUSA, LOUISIANA -- We stopped in to eat at our local Pizza Hut to eat yesterday and this is what we got. We stood there waiting to be seated no one came. So we decided to seat ourselves. There was a big birthday party ... read full review9 Replies - Latest reply on 01/15/2008
KANSAS CITY, MISSOURI -- The telephone line to Pizza Hut is a constant busy signal. It's been like that for the last two days now. You can't call to place an order and when you are able to get a delivery its such a long wait time for a delivery. When you finally get your order delivered your food will be cold or either they don't get it right. This issue needs to be fixed asap it's just plain ridiculous and very very unprofessional. You guys need to get more better on your customer service skills.1 Replies - Latest reply on 01/25/2014Add reply
WEAVERVILLE, NORTH CAROLINA -- Before the store was to open I saw a women come from the inside out, to walk a dog. This was at 10 am, realizing it wasn't time to open I wondered why. When she went back inside with the dog, a Scottish terrier, I went to ask why a dog was inside. It is a public place, the so called manager began to yell at me like it wasn't my business, WRONG . She was going to call police but I couldn't under stand why since she was the only one who was breaking the rules. In the past I service there business but not now. I think the manager of that store was the real dog!2 Replies - Latest reply on 12/22/2013Add reply
MILWAUKEE, WISCONSIN -- Ordered 2 large pan pizzas online, for delivery at 6:04 pm. My ticket number is 00078 for the Pizza Hut on 111th and Silver Spring. Received 2 hand tossed pizzas and the greasiest cheese sticks in a bag no less. Also, was to be delivered by 8:04 pm and I received it at 8:40 pm. This not the first time I've received the wrong pizza or wrong crust. I'm beginning to believe my business is not wanted because as many times I've complained to local store, obviously nothing happens. Would at least appreciate the acknowledgement of said mistakes, instead questioning me. Would like to hear back from someone on this matter and would also like a credit. Thank you.1 Replies - Latest reply on 12/09/2013Add reply
I work at this Pizza Hut. And it is very dirty! And the food looks bad and is tainted from the employees sanitary habit. I have worked for many places in the kitchen. This is the worst. When I start the detailed cleaning, they tell me to stop and do other things. They say it takes too long and they don't pay over time. This needs to be looked at by someone and taken care of. 1 Replies - Latest reply on 12/09/2013Add reply
BROCKPORT, NEW YORK -- I ordered a 3 cheese stuffed crust pizza for my family for dinner. When the pizza arrived the crust was burnt, the dough on top was not cooked enough. the crust that was supposed to have cheese in it was replaced with air pockets, when picked up, the pizza went totally south, there were areas where there was no cheese at all, and it looked as though the pizza had been setting for a few hours, and definitely did not taste fresh. When I called to complain the young man on the phone argued with me and told me that he looked at the pizza before it went out and it was fine. I had to argue with him to get compensated. I was offered 20 dollars credit for another time.
First of all, I would like to be compensated on the same day that our dinner was ruined not on another day. Secondly, with unprofessional attitudes such as his, I wouldn't put it past them to spit on the pizza. This wasn't the first food fiasco, lets talk about the 60 undercooked chicken wings I ordered last year. They can keep their 20 dollar credit.
MEMPHIS, TENNESSEE -- I went to Pizza Hut on Austin Peay and Covington Pike in Memphis, TN to order some pizzas. As I was ordering, I noticed the young man preparing the pizzas was not wearing gloves. I asked the young lady at the register do they always prepare pizzas with no gloves and she stated that sometimes they wear them and sometimes not. I preceded to walk away and I heard one of the young ladies laughing and the young man preparing the pizzas making a comment about I can go somewhere else and order pizzas, in which I did anyway. I think there should be a policy in place for people handling different items should always wear gloves. I will not be going back to this location.Add reply
CONVERSE, TEXAS -- No food on the buffet table, waitress asked what you want, mgr. And 2 other employees were reading the paper instead of putting pizzas out for lunch. When they noticed I was taking pics they decided to put pizzas in the oven by then my lunch break was over. Salad bar was also nasty, I would not recommend this Pizza Hut, they need a new manager that is going to take charge and make sure that the products you are paying for are out in a timely matter not be reading the paper. Upon checking out the waitress asked me how everything was so I told her and she just nodded and said yea I know, the food right? Sorry place and sorry management, he needs to be replaced he does nothing. I have pictures if needed.Add reply
I use to order pizza's from Pizza Hut. They have been delivering since we've been here at this address for the past 3 yrs. Now, they tell us that they are not suppose to deliver in our neighborhood. They are only 1.14 miles from where we live. I would like to know why now they aren't suppose to deliver? I have decided not to buy any more pizza's from Pizza Hut. Add reply
This Pizza Hut has horrible service. It took about twenty minutes for us to even get a waitress. Then they didn't even refill our drinks, never checked if we needed anything. The cheese sticks were cold and the stuffed crust was think instead of thick.
I really hope this gets resolved because this isn't the first time and its just art the west county in Odessa that gives horrible service.
ALEXANDRIA, VIRGINIA -- Today I ordered two separate times from Pizza Hut both paid with credit. As the first delivery man handed me the order a personal pan with wings, he hands me the receipt & my copy, looks at it & hands it back to me asking for a tip! Now I'm not a horrible cheap person I have no problem giving a tip if the service is outstanding or the weather is bad but to be ASKED for a tip is by far the rudest thing to ask! Luckily I had some cash & handed it to the man very unpleased.
1 Replies - Latest reply on 10/17/2013Add reply
second order was during the evening another personal pan & a medium pizza. Same transaction paid by credit handed receipt having the driver hand it right back to me asking for tip (not the same guy) at this point I'm pissed! Pizza Hut needs to address this issue with their drivers do NOT ask for tips unless the customer willingly gives it. I told the man no because the cash I did have went to the previous guy he once again handed me the receipt & asked me to put $0.00 in the tip spot, angered I put the amount & slammed the door next time (if there is one) this happens I will personally call the store while the driver is present & send it a complaint!
OTTAWA, ON, CANADA -- On Wednesday I ordered a "meat-lovers" medium pizza with two additional pizzas at $5 each. Delivery took 1 hour even though the closest Pizza Hut is a 5 minute drive from my house. The pizzas were COLD when they arrived and each one had very little filling, almost no cheese, meat or sauce. When I complained to the store they offered me a 20% discount on my next order, a real insult since I will certainly not be doing Pizza Hut delivery again.Add reply