CHICAGO, ILLINOIS -- Please save yourself the trouble and avoid dealing with Planes/United when moving! We finished a move in December 2005 that we are still arguing about with Planes/United that was brutal. The company was grossly understaffed on both ends of the move for packing, loading and unloading. The driver got lost coming into Chicago from Cincinnati and lost going to Knoxville from Cincinnati (went to Nashville, 200 miles away, instead!). We had crew members literally walk off the job at both ends of the move. The majority of the workers were rude and took little care with our home (tracking large quantities of mud on the carpets for example). But they did get paid - contrary to what sales people told us would happen, they billed our credit card $9k 3 days in advance of doing anything! In fairness to date they have paid $85 for a hotel stay. Thanks a lot. We had three 13 hour days with this company and loads of stress for what they billed as a "corporate move". If your thinking of using Planes/United for your move; think twice.