WAYNESBORO, VIRGINIA -- Planet Fitness initially comes across as a great place. The problem is that they have the most ridiculous 'terms' in their contracts that are so long 99% of people won't bother reading the entire thing because you wouldn't expect to find anything that looks illegal.
Though every good business has contracts to protect themselves, I didn't expect a minor dispute would mean a nasty manager and the response 'you signed a contract' every time I tried to point out that they were billing me $20 a month for 'late fees' because there was a 'billing' problem with my account. HOW CAN ANY BUSINESS CLAIM A BILLING PROBLEM WITH YOUR ACCOUNT THEY ARE BILLING YOU???
I should have been suspicious that they wanted two forms of payment. They are claiming that I one of the numbers in the secondary payment was incorrect and therefore they couldn't bill me for the gym but they could bill me a charge? HOW IS THIS LEGAL? Do the owners need money so badly that they need to do this to trusting customers - or should I say dupes?
Maybe they need me to give them any change I find in my sofa cushions - or does the contract state that I need to give them my children if I cancel or have a dispute? What kind of business behaves like this? Oh, wait, I know what kind. A GREEDY BUSINESS THAT INSULTS ITS OWN CUSTOMERS IN ORDER TO MAKE MORE MONEY ON HIDDEN FEES! If you are a long-time customer and have an issue, do not expect them to help in any way - they truly don't care. The reason they are profitable is because of hidden fees, unexpected charges, cancellation penalties, etc.
Ask the manager for a business card - you'll find out they don't have one because there is no website for the location and they don't want to make it easy to contact them. I encourage everyone who has encountered this to do the following things: Contact the Better Business Bureau and speak to someone as well as write a review. Write a review on every single site that has comments on Planet Fitness - this takes a long time so it may take weeks. There are so many thousands of people reporting problems it's almost unbelievable.
On review sites where someone has had the same experience as you make sure to hit the 'like' button on each review. Again, this takes time because of the thousands of complaints but it's needed to bring more attention to their unprofessional treatment of their customers.
Send an email to every single one of your state representatives. Don't miss anyone - local, state and federal. Write one letter and copy it to every one of them. Your tax dollars pay for them to help their constituents and when they are flooded with complaints they will take them seriously.
I don't want this company to go out of business - I want to see them adopt good business practices and show respect for their customers. I pity the young people who work there because they are seeing the worst customer service and business practices a business can have and that's a terrible entry to the work world.
There is no reason it should take you an hour to read a contract to join a gym. And finally, I thought the Waynesboro Virginia manager was uncaring but after reading more reviews I know realize that it's their BUSINESS MODEL! Apparently, greed is alive and well with Planet Fitness.
FRESNO, CALIFORNIA -- WHY? I CANCELLED MY MEMBERSHIP AT PLANET FITNESS??? Many, many times after being a member here for several years, RECENTLY, they just 'again hired new staff', it just seems every 30-60 days. They fire the old staff employees, and hired new staff. Last manager was fired for 'sexual harassment' of several female members and female staff.
So this 'new guy' they hired has to clean and take care of the place, keep the place clean, and the locker rooms, showers, seats, bathrooms & they are just filthy at times with 4-500 people a day come and go there, and someone is spitting everywhere inside the bathroom stalls and on the dressing stalls and in the locker rooms they have seating benches that are just covered with spit and sweat and many other nasty spots & snots and more.
So, this new guy Alfredo, was in there and I just "one time"... I mentioned the locker room was very dirty and after that, Alfredo, he just began harassing me and now, I know, as it all turns out, after the one time complaint, he was always complaining about me, (I just heard), many times he was slandering me and others, and filing complaints, for weeks about my comment. I spoke to many other members about it. I had mentioned the filthy locker rooms, also.
Well, today for some reason, Alfredo could not use the scanner to scan my black card ID and for no reason, he just became mental. I said jokingly, "Maybe you need a psychiatrist..." Then he just flipped out like he is a guy who is 'demon possessed'. Started yelling and screaming at me and making a real big scene... So then the manager came over, and then he just slandered me, said I was insulting him, and she said, without any investigating, "You have to leave..." I said, "I am not the one with a problem," she said, "I DON'T CARE... YOU (I) have to leave now..."
So, clearly this place is so messed up. This is just a friendly, warning, to 'anyone'... If you are considering Joining this club...? Watch out. They might say this is a "Judgement free zone"... Well that is total **!!! Planet Fitness today... Shaw/Marty Fresno California.
DES MOINES, WASHINGTON -- We have only been a member at Planet Fitness for less than a month. My husband is a body builder and is constantly being discriminated against for it. Just for a small background he used to be 250lbs fat and took him 7 years to transformed his body. At our last gym he helped train many people over the years for free and finally couldn't handle the ego of the people we were surrounded with. We switched over to join the "judgment-free" facility but he is being shamed daily for being in shape. Their rules stereotype body builders or they call them "lunks" rules like no water bottles bigger than the cup holder, no gym bags, no grunting or thin strapped shirts.
He has had employees seek him out on the floor to tell him his water jug is too big and is a tripping hazard but when I complain that there are 3 gym bags in the walking aisle the manager says they don't have enough staff to police the floors. We have noticed that any of the rules that my husband was reprimanded for a non-fit, obese or elderly person would get away with. My husband has abided by all the rules once they were known to him but we still see non-fit, elderly or obese members get away with breaking the rules and are not judged for it.
Our final straw was walking into the facility this morning, hadn't even swiped our cards yet and we over hear the manager selling a new membership by putting body builders down. I have submitted a written complaint, spoke to 2 different managers and corporate ultimately just asking to be let out of the contract. Seems fair that if you don't want us there and are judging us in a "judge-free" facility that they would just cancel the contract but they won't let us out of the contract without paying the cancellation fee.
They are breaking the law by discriminating against us for being in shape and now won't let us go. It does not feel right to me to have to pay someone to stop discriminating against myself or my loved ones. On a side note the only reason the machines are clean is because the members do it themselves. I have noticed that they take great care in lifting up the machines and to clean the floor but any part of the machine this is not regularly wiped down like the seat for instance is never cleaned by staff and constantly has a mixture of pubic hair and dust. Showers are not cleaned properly as well.
PORT CHARLOTTE, FLORIDA -- A Planet Fitness 'Thumb Down'. This company does not care about their customers' happiness but more about their money. I was told upon signing up that there was no cancellation fee, so I signed up, four months later I called to cancel and they told me that I had to come in, so I went in and then was informed there was a cancellation fee. At that point I was upset that I was misinformed by a staff member, but just decided to wait the rest of the membership out. So now it is the month of July and time for me to cancel without having to pay the fee, and noticed on my bank statement a $40.00 annual fee renewal, in addition to the $20.00 monthly fee for a total of $60.00.
I called management and corporate to discuss the situation and mentioned a courtesy call, text or an email would have been nice before charging a $40.00 renewal fee, and either seemed to care. I was also informed that they now, within the last few weeks, have started to notify members when their annual membership is up. Could it be that they have been getting similar complaints from disgruntled customers? So I am out $60.00, in addition to the monthly charges accrued due to my first attempt at canceling. This company lacks good business ethics.
CHICAGO, ILLINOIS -- The Planet Fitness gym in which I'm a member had a fire and temporarily closed. I received an email stating that I could go to two alternate gyms. This morning I went to one of the alternate gyms and was told the manager will no longer allow me to attend. She would not allow me to stay for one more workout. The problem with Planet Fitness is that each gym is independently owned. I cannot cancel my membership, nor can I email them because they are closed.
I called corporate and was told I'd get a callback. So far I have not heard back. When I tried to email corporate, there is a message to email my home gym. Obviously I cannot do this because the gym is closed. This has been an extremely frustrating experience.
FORT WORTH, TEXAS -- They saw there is always someone there. Secure place. At 3:30am, no one working. Few min after 4 I am looking for staff, knocking on doors, asking other members. They say no one there for an hour. I try to activate a hydro bed 3 times, 2x behind the counter myself. Finally, staff walks in front door and says, "You're not supposed to be back here, what do you need". He said he was sitting in his car on his break, then follows me to the hydro bed to harass me. Threatens to cancel my membership. Buggers me while on the hydro bed for another 5 minutes. I ask him several times to just leave me alone, but he just stands there continuing to argue that he was on break.
Finally he leaves after he tell me I am rude as hell. As I leave his wife who is standing at the counter talking with him, stares at me as I leave and drive away. If he wanted to visit with his wife, why can't he do it while he is behind the counter instead of in his car watching members walk around looking for help?!
SHERMAN, TEXAS -- Occasionally they let the cleaning staff scan members in. This particular young lady tosses my keys back to me on the counter. I noticed that she doesn't do the key toss to other people. She doesn't even bother to speak when I approach the counter. I asked her does she do that to everyone and she pretended not to know what I meant.
I spoke to someone about it today and was told not to take it personal because she does it to other people. Then she should've been stopped before me. It's poor customer service and not acceptable. She's pulled the buffer up to the back of my feet before in the locker room and parked it forcing me to rush and put my things in the locker and get out of her way. Poor customer service. Not acceptable.
HAUPPAUGE, NEW YORK -- I signed up for Planet Fitness once and never went again. I kept paying for a year and a half! I ended up moving away, and they make it so you have to cancel in person or via certified mail. I hate the post office. Thank God I found this website, https://www.cancelplanetfitnessonline.com. I had to pay a one-time fee which is kind of annoying, but it pays for itself pretty quick with the savings from cancelling my Planet Fitness membership. I filled out a few details and less than two weeks later I got confirmation via email from Planet Fitness that my membership had been cancelled. Thank God. Otherwise I would have kept paying for a bad service I never used.
ELKHART, INDIANA -- I was in an auto accident and could not physically work out. And to my luck I signed up with a month to month contract basically. So when this situation came up I canceled my membership and they still charged me anyway. So I went to my bank and they sent the charge back to Planet Fitness and refunded my charges. But then, planet fitness obviously not getting the hint that I don't want the membership decided to charge my account again. This time through my debit card not through my bank account. Which my bank says they cannot do anything about.
So I spoke to the managers at my gym branch and they refuse to refund me. Refuse to even TRY and help me. Absolutely refuse even though I canceled before the money was supposed to be taken from my account. What terrible customer service they have. I'm beyond mad and I definitely suggest no one sign up for this horrible gym. All they do is financially rape you. I hope this place burns to the ground.
FAYETTEVILLE, ARKANSAS -- Don't ever, ever sign a one-year contract with Planet Fitness. The contract is unclear and designed to make you keep paying no matter what you do. I signed a 1-year contract on August 13 2017. I can't cancel that contract until August 12, 2018 without incurring a $58 cancellation fee. BUT if I cancel after August 10, 2018, I will stop be charged my membership fee for August. That means it's actually a 13-month contract since there is absolutely NO WAY TO CANCEL without incurring a fee of some kind. Tell me how this is a good business practice.