DES MOINES, WASHINGTON -- We have only been a member at Planet Fitness for less than a month. My husband is a body builder and is constantly being discriminated against for it. Just for a small background he used to be 250lbs fat and took him 7 years to transformed his body. At our last gym he helped train many people over the years for free and finally couldn't handle the ego of the people we were surrounded with. We switched over to join the "judgment-free" facility but he is being shamed daily for being in shape. Their rules stereotype body builders or they call them "lunks" rules like no water bottles bigger than the cup holder, no gym bags, no grunting or thin strapped shirts.
He has had employees seek him out on the floor to tell him his water jug is too big and is a tripping hazard but when I complain that there are 3 gym bags in the walking aisle the manager says they don't have enough staff to police the floors. We have noticed that any of the rules that my husband was reprimanded for a non-fit, obese or elderly person would get away with. My husband has abided by all the rules once they were known to him but we still see non-fit, elderly or obese members get away with breaking the rules and are not judged for it.
Our final straw was walking into the facility this morning, hadn't even swiped our cards yet and we over hear the manager selling a new membership by putting body builders down. I have submitted a written complaint, spoke to 2 different managers and corporate ultimately just asking to be let out of the contract. Seems fair that if you don't want us there and are judging us in a "judge-free" facility that they would just cancel the contract but they won't let us out of the contract without paying the cancellation fee.
They are breaking the law by discriminating against us for being in shape and now won't let us go. It does not feel right to me to have to pay someone to stop discriminating against myself or my loved ones. On a side note the only reason the machines are clean is because the members do it themselves. I have noticed that they take great care in lifting up the machines and to clean the floor but any part of the machine this is not regularly wiped down like the seat for instance is never cleaned by staff and constantly has a mixture of pubic hair and dust. Showers are not cleaned properly as well.
ELKHART, INDIANA -- I was in an auto accident and could not physically work out. And to my luck I signed up with a month to month contract basically. So when this situation came up I canceled my membership and they still charged me anyway. So I went to my bank and they sent the charge back to Planet Fitness and refunded my charges. But then, planet fitness obviously not getting the hint that I don't want the membership decided to charge my account again. This time through my debit card not through my bank account. Which my bank says they cannot do anything about.
So I spoke to the managers at my gym branch and they refuse to refund me. Refuse to even TRY and help me. Absolutely refuse even though I canceled before the money was supposed to be taken from my account. What terrible customer service they have. I'm beyond mad and I definitely suggest no one sign up for this horrible gym. All they do is financially rape you. I hope this place burns to the ground.
ORLANDO FLORIDA -- Stay away from Planet Fitness, they offer you a contract, you honor it, then they rip you off, in other words commit fraud, they continuously take fees out of my account DESPITE the contract ending! When I finally realized what they were doing I called my bank only to find out today, they called Planet Fitness who said I never went into the gym to cancel the contract!
Sorry but I thought a contract meant something! My bank took their side rather than refunding me all my money plus overdraft charges! So the moral of this story is BIG BUSINESS sides with BIG BUSINESS! I've had my bank account for years, paid thousands in fees, yet they stick with Planet Fitness and their fraud against the average American people, thanks TD Bank. Oh and Planet Fitness in Orlando Fashion Store, YOU ARE THIEVES, FRAUDS AND RIPOFFS! You told my bank I have to come in to make you stop stealing from me, so ok, I will see you tomorrow. Oh and so will Channel 5 News!
OKLAHOMA CITY, OKLAHOMA -- I went into my local Planet Fitness to join after leaving Gold's Gym. I liked the ads and so I stopped by to take the tour. When we got down to terms, I discovered that they charge via EFT from your checking account each month. I was expecting to use a credit card for monthly billing, but they declined. This is a deal breaker for me. No one gets access to my bank accounts but government, prospective employers, and other banks.
I contacted Planet Fitness corporate and their response was one of general disdain. They explained how it's more convenient (for them) since checking account numbers don't expire and how I would never be billed for late fees if my credit card expired (I've never been billed a 'late fee' by my bank for a charge on an expired card). They also tried to convince me how their charging practices are 'geared towards' Payment Card Industry (PCI) standards. What they did not say was that they complied with PCI standards. When I left Gold's, I thought I was leaving behind all of the billing shenanigans. Guess I was wrong. No thanks, Planet Fitness.
EAST RIDGE, TENNESSEE -- CAREFUL if you sign a contract with Planet Fitness. I had a one year contract and about 3 months before it expired I sent a letter to them telling then NOT to renew it. They called me after they received the letter and said my contract was not yet up. I acknowledged that and told them to not renew it at the end of my contract. They agreed.
About 8 months after my contract had expired, I realized they were still billing me. I sent a follow-up letter stating I wanted my account canceled and a refund. No response. So after 2 more months of billing I called them and the person answering the phone would not let me talk to a manager but told me they cannot cancel it without a “certified letter”.
I said that makes no sense, PF acknowledge receipt of my cancellation letter and they never said anything about not being able to cancel it without a Certified letter. This is just a way for them to keep collecting monies. I filed a complaint with the BBB and if not resolved, we will go to Small Claims court. BE CAREFUL. There are lots of clubs that don't require a contract.
FORT WORTH/GRAND PRAIRIE, TEXAS -- Being a true fitness person you are use to the gimmicks that people use to sell memberships. However this was not the case. I just had a employee who had no ideal that he was giving me straight lies because he believe his lies as well. Upon speaking with management to get my money back or even put the money taken from me towards cancelling my membership they stated "I am sorry for the inconvenience and the employee giving you the wrong information but we cannot do anything for your situation."
As a business owner that would never be acceptable and that is exactly why people do not want ever want gym memberships. Planet Fitness is not the place to go... I REPEAT PLANET FITNESS IS NOT THE PLACE TO GO! It sad when a business does not take account for their employees they hired.
MILWAUKEE, WISCONSIN -- My husband and I belong to the Southgate PF in Milwaukee. We have different memberships and have never had any problems with billing in the year we've been there. The place is unbelievably clean. We have belonged to the Y, Snap, and a private club over the last 25 years, and PF is the best of them. The equipment is also always in good condition and repaired quickly if there's an issue. The staff at Southgate is always friendly. The members are a wide range of age, culture, size, and fitness experience. The environment is very judgment-free.
It seems the complaints about PF I've read can be boiled down to bad employees. Also, I asked about my son joining and they clearly said 13 is minimum age. It's 10 bucks a month people. Relax. If you want more than what they offer go to another facility. If you live on South Side of Milwaukee, give PF Southgate look.
AMESBURY, MASSACHUSETTS -- Be forewarned... Once they get your bank account information they will keep taking money out. They don't acknowledge requests to quit. I had to put a block on them with my bank to get them to stop. Amanda, the manager, delighted in telling me I would never get my money back.
ORANGE CITY, FLORIDA -- After being a long time customer I was asked not to return because I asked a woman to rack her weights. She got embarrassed and told the desk guys I called her a name. No one bothered to ask me my side of the story. The manager is a fatty with no guts to even call me for my side. This gym is only for senior citizens and fat chicks.
HORSEHEADS, NEW YORK -- I signed up my son for a new membership as a Christmas gift. Rather than billing my bank account, they billed my son's account (account information from his previous membership) causing overdraft and fees associated with the overdraft. The staff member clearly made an error. When I contacted the facility, the manager suggested that my signature was enough to authorize them to debit my adult son's account. I have contacted the attorney general. Apparently fraudulent billing and incompetent staff are an integral part of the no judgment zone.