Planet Fitness

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Planet Fitness Will Sic Cops on You
Posted by on
Rating: 1/51

Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00.

In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a “credit card snafu”, that if she would call Corporate, I am sure we could work it out. She requested I leave and I said no, let’s just work it out.

Instead of working it out, some minutes later she approached me again and said I would have to leave. I again reiterated that it is probably nothing more than a credit card matter and that I have been paying regularly since day one. She asked me to leave and I said no because I just wanted to finish my work out. I again told her to get a hold of corporate so we could work it out.

I don’t know if she called Corporate, but SHE CALLED THE CANTON POLICE DEPARTMENT ON ME. Although the police officer acknowledged that it was just a civil matter, at the Officer’s request, I did grab my gym back to exit. Upon leaving, I gave the clerk a different phone number to contact me so that it could be worked out.

I went home, showered and changed instead of doing so at the facility, and then dropped back at Planet Fitness on my way to work. It was at that time that I advised Clerk that I had been paying regularly and showed her my last two credit card statements for April and May in which payments were made at about the 18th of the month.

Upon arriving at work, I checked with my credit card company and was advised because it had been subjected to breach of security, it was only good for an additional year and was still being utilized by Plant Fitness. Apparently when the year expired, the last credit card payment was rejected because of this “snafu”. The clerk had told me that the amount due was $20.00, even though it is a monthly fee of $10.00. I immediately reinstated my membership through another credit card, and therefore, resolved what I thought was from the very beginning a “credit card snafu”.

Subsequent to arriving at work, I received a call in which Planet Fitness Canton voided my credit card payment. A woman from Planet Fitness claimed that they had to call the police, which I believe to be totally untrue, extremely overreacting by the company, inappropriate, and rather laughable that you would “sic cops on members” because of a minor credit card dispute. It was embarrassing because friends and neighbors were in attendance at the time all of this occurred.

Instead of working this matter out with a long term member, Planet Fitness chose to disregard good customer relations and “sic the cops on a member!”
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John Nicholson on 08/05/2013:
You were asked to leave and did not. Cause for them to call the polizei. You should have left like a gentleman.
onlooker on 08/06/2013:
you did not do as asked by the club - you were wrong.

you try to excuse your actions but you were wrong.

the club did not need to let to work out for free,
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Nightmare With Membership Cancellation
Posted by on
FORT LAUDERDALE, FLORIDA -- Unless you are absolutely, positively, undoubtedly, 100% certain that Planet Fitness is the gym you would like to join, do not sign up for a membership with them.

To their credit, the gym is very comfortable and casual...the staff seemed reasonably friendly and it wasn't very congested, even during peak hours for most gyms.

My problem is trying to cancel my membership with them. Again, I like their gym, but since I'm now a group exercise instructor for one of their competitors, my money would best be spent elsewhere, especially during these harsh economic times.

I had signed up over the internet under a 1 year contract, and after the year I would be switched to a month-to-month status. My agreement also states that if I wish to end my contract prematurely, a $58 buy-out fee would be required. It states these terms clearly in the e-mail I was sent when I created my membership.

I stopped in the gym and inquired about canceling. I was simply handed a business card for ABCFinancial with an 800 number to call. Fair enough.

I called them and asked to cancel. I was told I would only be able to cancel if I had a medical reason, or if I was moving at least 25 miles away from any Planet Fitness location. Despite my objections and informing the operator of the terms I had agreed to, he told me there was nothing he could do and that I had to speak to club management.

I've been to the club at least 5 times, and have been told each time that the manager was unavailable, and that she was the one that could help me. The desk attendant had even suggested I just cancel the credit card I have my dues being withdrawn from. Sorry--not going to happen.

Out of curiosity, I called a different club and asked about the cancellation process.

"Oh, just come into the club and ask for a cancellation form."

"Perfect," I think to myself. I drive to the club and ask for the form. It's given to me, and it's simply a form that is mailed to ABCFinancial, requiring a medical reason or move of residence. Talk about grinding teeth...

I'm going to continue calling the club for the manager to finally settle this, and will begin disputing the charges through the credit card company.

I just don't know what the problem is...this is definitely not right!
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shells_dell on 06/01/2008:
Call the better business beuro
madconsumer on 06/01/2008:
sounds like they are hoping the public do not know this is illegal. all contracts can be broken. contact the local newspaper, and file a complaint. once it goes public, public pressure can pay hell. we here locally, have a consumer watch dog that loves to expose stuff like this.
Anonymous on 06/01/2008:
I recently joined a brand new PF next to where I work. The signup was $29, and the monthly is $10.... and there is no commitment. I had a problem with ABCFinancial in the past, I know how to can them when I want to. Pretty happy with PF so far.
ADMIN1 on 01/02/2009:
I did a search to see if I could close my Planet Fitness account online to save a trip to the gym. The first 10 responses were about this situation exactly. Poeple still being charged despite closing their account months or even years ago. And letters needing to be certified in order to even get a glance at from ABC Financial. Since reading all of this, I have prepared myself for any situation which would come my way for cancelling my own account and keeping it that way. Its a pretty easy process if done correctly.

I called my local Planet Fitness and asked about closing my account. I was told by an in-experienced girl that I can either come in and cancel it, or send a letter to "the main office" saying you wish to close your account. The girl neglected to provide and further information as to where the main office was, so I figure go down and fill the form out.

I was a black card member within the first year of creating my account so I had to pay a buy-out fee of $58 to close my account. Fair enough, I knew that when I signed up that there would be a fee to close the account. I asked for the cancel account form and they handed it to me with the attitude that I am not of any importance anymore. Which was fine, I didn't want to be anything to them anymore.

On the form there is a spot for your account number, address, why your cancelling and a spot for the employee to sign. Since you have to live more than 50 miles away from a Planet Fitness to be in good standing to close, I wrote I was moving to the other side of the country (Nevada). I didn't provide a new address, Just (Moving to NV). The kid who was on the counter watched my every letter as I wrote my reasoning. He tried to make a comment about how far away it was from my current location. I just said (Yeah) and kept it minimal.

Now heres where you need to be thorough. If I didn't read about the horror stories I would have never done this and just assumed everything would work out fine. I hadned the paperwork to the kid. As soon as I did, he grabbed it and said (OK thanks youre all set.) YOU NEED TO GET A COPY OF THIS FORM! There is a pink copy available for you and you NEED it as a form of proof.

If you had to pay a buy-out fee like myself, request a copy of the receipt for that as well. That will ensure that as soon as the buy-out fee was paid, your account should have been terminated. They will not provide these papers unless you request them.

Now Planet Fitness requires a credit card or bank account on file. If you had a credit card, call or go to the issuing bank and say your account may have been compromised and you would like to lock the card and be issued a new card number. They will never refuse to issue a new card number under that statement. And youre not actually lying either. You don't want Planet Fitness to keep charging you monthly fees after you closed the account. Make sure your card/account isn't tied into another automatically paid bill or subscription. If it is, update your account information.

The next billing cycle (The 19th of each month for me), call Planet Fitness and ask the status of your account number #####. They will either tell you its closed (Hopefully) or that there is an outstanding balance of $xx.xx. If there is a balance, mention that you have copies of forms dated on _____ that show you closed your account and there should be no balance pending.

File a claim with whoever needs to be notified that there is an error with your account. ABC Financial is Planet Fitnesses Collection company. So Give them a call.

Hopefully this will help someone else be able to successfully close their PF account. What they're doing is illegal and I'm surprised nothing has come of it yet.
mrwms on 07/11/2010:
Planet Fitness is a rip-off!!!
I joined Planet Fitness 11 months ago on July 22, 2009. When I went in to cancel my membership on July 9th 2010 I was told that I could cancel on July 22nd 2010, but I would still have to pay $39.00 . When I joined in 2009 my 1st annual fee was waved so why am I obligated to pay another $39.00 if I am not going into the second year. Isn’t that two fees in one calendar year? I was also told that if I were to downgrade to a basic membership I would be charged an additional $29.00 in four months. That’s 3 fees in 16 months. Give me a break Planet Fitness!!! There has to be a law against this. I will fight them to the END!!!!
Aggravated in Edison, NJ on 06/24/2011:
I joined PF in Edison, NJ in May of 2009. I wasn't utilizing the gym not only because of time restrictions but because it seemed to become the typical gym with your beefy gung-ho guys and hour closings when the schedule said they were open . I wanted to cancel my membership but was told that I'd have to speak to the manager. I couldn't get an answer from the Manager because every time I was told he would be there he wasn't. Being a single mom working 2 jobs & being a hospice worker my time is very valuable. After getting frustrated from being bounced around in PF's automated voice services I found an email address and inquired about cancelled my membership in April 2011 to which I included my membership #. I was told that I can either go into the club itself or to send a certified letter but that I had to do so after my last payment but before my renewal. NEVER ONCE in that email was it stated that I has a black membership or that I had to do so by May 25th. I went in person on May 29th, filled out the form and got a copy to where it said that NO MONIES were due to PF. I was shocked to see that my card was charged $39 on June 6th. Again, after not being able to get a live person I again emailed PF. I was told hat I was to be aware of their policies. I forwarded her the email that I had received and included that if I'm to know their policies that their employees should. And asked why I wasn't told that I had a black membership or the date of May 25th. When someone actually called me, they apologized but reiterated that my money would not be refunded. I went to my bank, oh TD which stink to and made a claim. Included with that claim was the original email that didn't state a date and that cancellation form. I got a denial from the bank and when I inquired with them they told me I'd have to resend all that information. WTF for? What is this world coming to? Money hungry people? Its ridiculous. I wouldn't recomment Edison, NJ's PF to anybody.
I'm a private person right now on 10/20/2013:
I'm really concerned with Planet Fitness decision to play Fox News and CNN, but refuse to play MSNBC. I feel that their decision is unfair to a group of people. It is unethical to display a Channel that is directed to the republicans, but will not play a channel that the Democrats support. There :-) are approximately 22 TV screens playing: 2 of them are playing Fox News and 2 are playing CNN. We all know that CNN is neutral and unbiased and does not lean towards a particular side. Fox is a republican channel. Why are they not playing MSNBC? We'll this was truly a bad decision on their part. As soon as my contract expires, I will cancel my membership and will join One life. Again, if I would have known this, they would not have gotten my money.
mildins0mnia on 10/24/2013:
Poor management. Judgment free...yeah right, they judge more than any other gym you will ever set foot in. You might feel more comfortable there because there are other people who are just starting out and aren't supermodels, but this place will find something to judge you for, whether it's a ball cap, a water bottle that is too big so it must be to "intimidate" the other members, or the tank top you're wearing because you get warm working out (male or female), lifting something that makes you look strong... uh oh don't do that they'll set off the alarm every 5 minutes and annoy everyone in the entire facility. Believe me or don't. My advice from hearing other peoples stories and reading reviews as well as personal experience, find another gym. Last but not least the financial hassle, they WILL cheat you out of your money and make you jump through hoops if you ever want to cancel your membership. Don't bother trying to pay for everything up front to avoid this, they won't let you. You could pass away and they would still be trying to take your money. They are rude and don't care about their members at all, it's a front to get your money. Your only hope after you have requested that they cancel your account numerous times is to call your bank and ask them to block any further activity from Planet Fitness on your account. You can write this off as just a really angry customer, or take a closer look and realize just how many people are saying the same thing about this facility. The numbers don't lie.
me on 03/20/2014:
I think they are a ripoff.. Their commercials say no contact. Yeah right. I lost my job and had to close my checking account which was attached to my job, they continue to try to collect money that is not being deposited. When you call to cancel you get a young kid that gives you a hard time and tells you, you have to come in to cancel and when you do, the person in charge is not available. So tell me who is paying for my gas while I'm unemployed to keep coming in to speak to someone who obviously doesn't exist.
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Planet Fitness, Melbourne, Fl rude, deceiving advertising
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MELBOURNE, FLORIDA -- I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to the Planet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception of Planet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.
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goduke on 06/01/2010:
That's really unfortunate. Sounds like some very poor management. My Planet Fitness location is competely the opposite -- great management, very responsive to concerns, very courteous at all times. Guess it really does boil down to whom PF grants the franchise.
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Trying to Cancel Membership
Posted by on
Rating: 1/51
AMESBURY, MASSACHUSETTS -- I belonged to planet fitness for around 10 years and I paid with a credit card every month they automatically took it out each month. In August I got a notice to update my credit card so I stopped in to do this. At that time I was told that they no longer take credit cards and I would have to give them access to my checking account. I said I didn't want to do that so the girl told me that at the end of August my membership would expire. So I said ok. Now I get a bill for $50.00 ?? I went and talked to the same girl she said I didn't cancel my membership. .i was never told I had to why would I need to you told me I was no longer a member, I said I wanted to cancel it she told me I can't till I pay the $50,00 . Which I don't owe . WTF. They will keep adding on each month for something I can't use and they won't let me cancel. Has anyone else had this problem ? What a rip-off it's a shame because I really enjoyed going. It doesn't seem right they changed the terms of the contract on the agreed payment plan, I guess they will have to see me in court see if they can explain to the judge how they can do that !
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Rude Employee
Posted on
Rating: 1/51
BARTLETT, TENNESSEE -- I'm seriously thinking about cancelling my membership at the Bartlett, Tennessee location. I work two jobs and go to school full time. I've been able to balance everything out and also fit exercising into my busy schedule. Today 9/16/2014 there was a short, bald headed, African American male working at the desk round 5:30 pm that had on swim shoes. He's in there almost every day I'm there and I go four days out of the week. He approached me very unprofessional with regards to my membership. He yelled at me and interrogated me in regards to if I was a member. He made it seem as if I just walked in without membership. I've been with PF for two years now. Between the times 4-6pm its very busy in there, there needs to be one line for people who want to sign up and join and another for the members who are checking in. There's to many employees standing around doing nothing for that desk to crowded with people waiting to workout.

When I get there I plan to be out by a certain time and not waiting in a line for 10 minutes. I live in the Bartlett area and the reason for me leaving the French Riviera Spa was for convenience. Seriously thinking about going back at least there you didn't have to wait I a line, you scanned your membership card your self.
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Beware Giving Checking Acct Info
Posted on
Rating: 1/51
HICKSVILLE, NEW YORK -- Our family signed up with PF when they were having a 99.00 special. Signed FOUR memberships. Today we went in to renew the membership. WE DID NOT ASK FOR A SPECIAL OR DISCOUNT. We wanted to sign up for the 10.00 per month deal, which is 10.00 for 12 months plus 29.99 annual fee for a total of 149.00 per person. So we wanted to PAY IN FULL for the 4 members. PF REFUSED. They will not allow us to prepay. THEY DEMAND OUR CHECKING ACCOUNT INFORMATION. Why? Why are they refusing to accept 600.00 up front? We even checked with the Corporate office to ask if this was correct and they stated it is company policy. Well, based on everyone else's comments, I guess it is because they plan on playing games at the end of the membership. What business would turn down being paid up front??? Right away SCREAMS SCAM. Everyone should beware of giving a company with these kind of sketchy policies such powerful information such as your checking account number. Good luck. They just lost a family of four.
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JoeKay on 09/09/2014:
Presto! You reveal what I've been saying for years. All these gyms operate strictly on the basis that they get your account number (checking or credit) and get access to it, often forever. And they WILL threaten you with a bad credit rating if you ever tell them you don't want a renewal. STAY AWAY!
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Worst Gym Out There
Posted by on
Rating: 1/51
Poor management. Judgment free...yeah right, they judge more than any other gym you will ever set foot in. You might feel more comfortable there because there are other people who are just starting out and aren't super models, but this place will find something to judge you for. Whether it's a ball cap, a water bottle that is too big, so it must be to "intimidate" the other members, or the tank top you're wearing because you get warm working out (male or female), lifting something that makes you look strong... uh oh don't do that they'll set off the alarm every 5 minutes and annoy everyone in the entire facility. Believe me or not.

My advice from hearing other people's stories and reading reviews as well as personal experience, find another gym. Last but not least, the financial hassle, they WILL cheat you out of your money and make you jump through hoops if you ever want to cancel your membership. Don't bother trying to pay for everything up front to avoid this, they won't let you. You could pass away and they would still be trying to take your money. They are rude and don't care about their members at all, it's a front to get your money. Your only hope after you have requested that they cancel your account numerous times is to call your bank and ask them to block any further activity from Planet Fitness on your account.

You can write this off as just a really angry customer, or take a closer look and realize just how many people are saying the same thing about this facility. The numbers don't lie.
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PlanetFitnessGood Gym
Posted by on
Rating: 4/51
WOODLANDPARK, NEW JERSEY -- I have been going to planet Fitness for about few days now I do like the gym I like the exercise machines the locker rooms are great they are very clean they just have to keep the shower area warmer because it has been very cold in there lately I guess it is the ac that they have on to keep the rest of the gym cool to work out in the members are nice and the staff is really helpful to you if you need them they are happy to help you.
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ElizabethBariso on 11/13/2012:
I am very upset with this gym now I went in one day to the gym and they told me that some of the staff said some things about me and I did not know what they were talking about I felt so terrible that I left the gym my membership is not at this gym anymore I will never again be lied about at this gym anymore they just did not like me this gym was not the right place for me to be joined to. I hope this never happens again to me.
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Terribe Gym
Posted by on
MASSACHUSETTS -- First of all the gym is not clean. No matter how many times they mop the showers and floors it was still dirty and the carpets are old and dusty. The equipment has fallen apart aside from not really fitting a human body functionally in it to work out. Some of the stuff is rude and judge you, even the owner who is supposed to follow the be yourself at our gym slogan. For $10.00 I guess I got what I paid for.. Should have complained before I cancelled. But here is my 3 cents now..... Hope you take my advice.
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Alain on 02/01/2011:
Judging from some of the reviews, even some of the more expensive fitness places leave something to be desired.
Elizabeth on 11/13/2012:
I agree with you.
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Bad experience at Planet Fitness
Posted by on
ORLANDO, FLORIDA -- I've never been treated so badly by a company. I felt harassed and threatened. Management is no better than staff. My issue was so small, any other company would have solved it without subjecting me to threats. Planet Fitness has the bad habit of resolving issues with their members with threats of membership cancellation and or suggestions that member should cancel the membership themselves. This is their idea of customer service. It is as if your membership and your business does not matter and is not appreciated. They write you up like in grade school; putting negative comments on your file as "being warned". They are a franchise company, meaning they are owned and operated individually, but if you ask for a phone number to talk to someone in "Corporate" (after all, there are corporate standards they must follow) about an issue, the number is not available. If you ask for information to contact the owner, the information is not available. I did some digging and found the corporate number: 603-750-0001. I left a message at Corporate and one to be contacted by the owner of my home gym. But based on what other people have written, more than likely no one will contact me. My suggestion to you, stick to a gym with a little more class, and better customer retention policies. You might have to spend a couple of bucks more, but in the end peace of mind is worth every penny.
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Helpful on 07/15/2010:
If the issue why so small, why not reveal it within the complaint?
goduke on 07/16/2010:
I don't think your experience is reflective of all Planet Fitness locations, just the one you dealt with. The PF outfits in my area are top notch.
Rulus on 07/16/2010:
Because I want to remain anonymous. But staff and management know what the issue is, They just decided that the best way to resolve the problem was either to cancel my membership and throw me out, or I could cancel myself. Now when you cancel ahead of time, there are fees and penalties involved, so they make all their money without actually offering a service. And I agree there are good PF Gyms, specially up north I called corporate and my first call went to one of them. They told me my issue should not have been an issue.
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