DAYTON, OHIO -- Planet Fitness will have you believe they are a no stress no hassle affordable club to exercise without the pressures often associated with other clubs. Of course that's until you see your bank statement! A friend and I both joined the club on Lyons Road in Dayton approximately a year ago. Unfamiliar with their billing practices neither of us had our checkbooks with us at time of sign-up. I returned to the club the following day and provided the young man behind the counter with a voided check. Several days later when my friend and I returned to the club together I was approached once again with the request for a voided check for billing.
I made every attempt to explain to their HIGHLY trained staff that I had previously provided said item and witnessed the check being attached to my membership form. The "clerk" continued to batter me (wonderfully enough now in front of other club member) stating I had not provided a voided check. In the interest of preserving my dignity I presented them with yet another voided check. (Funny how I use my checking account perhaps 6 times a year and suddenly used it twice in 4 days... )
Nevertheless, time goes by and yes I did utilize the club. But to my absolute amazement I recently discovered that Planet Fitness has been charging me for the monthly membership and the annual fee for my friend's account as well. I think it is reasonably safe to assume at this point that Planet Fitness accounted for both the first and second voided check. Interestingly enough they, again in their years of industry leading experience, decided to attach it to what would seem ANY membership documentation.
Easy fix you say? Try absolutely not! Trust that what their member services facing management team is lacking in proper management and documentation skills they do not make up for in the customer service arena. So I turn to their corporate offices to help resolve this matter.
To my amazement I was told to forward an email to their INFO address and the local owner or district management team "MIGHT" contact me soon. SOON????? What does that mean? If this is the same group of local professionals that hung up on me telling me there is no way they could have charged me for another members fees, then I am not any better off than I would be in the absences of the email.
For the record, I tried to no avail to show my bank statements as proof of the debits to my account and again was told, "no way this is on our end. It must be on your bank side!" The local auditing expert for Planet Fitness was missing one major puzzle piece, the REFERENCE NUMBER (GENIUS) is your companies!!! So I made every attempt to explain it to this manager that my "bank" records the reference number from the "seller's" P.O.S. system and captures the information for proof of sales transaction. Further, the "bank" cannot generate this for the debits.
The net net of this is, I too run a business and my network spans far and long. I have every intention to utilize all resources and social media forums to provide Planet Fitness with the publicity it so deserves. All of this of course, before my scheduled appointment with first my attorney then the Ohio Attorney General's office. I would wager that there are other members that have also had billing or payment concerns left unattended to by this company.
I would be more than happy to discuss this matter with the local owner and or district management member. Please be completely prepared to resolve my issues up on conclusion of the meeting. A.) I expect 100% of the costs of the "other member" refunded back to me starting February 2014 to current including the mid-year annual fee. B.) Remove and return to me the voided check form the other member. C.) Remove and return to me the voided check from any documentation in my membership file (as I no longer trust your billing practices). D.) Lastly, cancel my membership to your club without any penalties.
I will relieve Planet Fitness of all responsibilities thereafter. Member 512 Lyons Rd., Dayton, Ohio branch.
AWHATUKEE, ARIZONA -- I normally love this gym, but my experience today has seriously changed my opinion. This morning I go the gym (early to 6:00 am) and the front desk girl (Tiffany) clocks my card in and I head out to work out. About 30 minutes later the guest I invited arrives, so I go to the front door to scan him in, and right in front of everyone (3 other people coming in and my guest) the front desk girl (Tiffany) shouts "do you know you have a balance?" Which of course I logged right into my Planet Fitness account to show there is no balance, and my next payment is due on 2/17. She then says the online system doesn't update balances.
I said BS, because there is a section right on the account for past due balances. She says it is never accurate. So I go through my bank account and show her all of the transactions (because I know those are accurate) they have automatically taken out of my account since I've been there. (Now keep in mind I am now 20 minutes into my 45 minute workout arguing with Tiffany, who is giving me SOOOO much attitude I can't even believe it.) So then she has the nerve to say, "Oh you can just go work out and deal with the billing thing later."
Really, because now I have 10 minutes before I have to leave to get ready for work, and I can't think of anything other than billing since she put me on blast like that. Then she says, "well the only person who can do anything about this is my manager and she isn't in until 9." So I said, "why are you talking about billing then if you can't do anything?" She says she will have her manager call me at 9 when they get there.
**9:48** no call. So I call them. Another girls says, "Oh yeah, I heard her talk to my manager about that this morning but my manager had to go and won't be back until noonish." Really? Noon-ish? So clearly customer satisfaction is a joke, along with billing. Why have an online account if it is NEVER accurate. I am going to corporate with this if they do not call back before 1 and I am canceling my membership. Not worth the pain! #PLANETBOGUS
DENTON, COLORADO -- I recently moved to Colorado from Denton, Texas. Before I moved away in July I went into the Denton location to cancel my membership, and ended up putting it on freeze for 3 months. I was told by some guy with red hair that if I wanted to cancel my membership until after the 3 months, that I would not have to pay cancellation fees. I just received a call from the gym saying that they received my cancellation letter and when I explained to them what the team member said they told me that was incorrect and that they could not do anything about the fees, and that I would. I am BEYOND pissed off and furious.
I am currently 8 months pregnant and do not have time to go round and round with this, all because of some employee's mistake. The manager was rude and told me there's nothing I can do sign. I sign the contract WITHOUT the proper knowledge.
JACKSON, TENNESSEE -- Planet Fitness would be a great place if they would promote healthy. But I guess the advertisement speaks for itself NO JUDGEMENT NO HASSLE. A lot of people come to Planet Fitness to try remain healthy and try to lose weight. Serving pizza is not healthy. Why not serve yogurt or a protein bar? The young staff members are very immature, cause you might have someone who is self-conscious about their weight and those young people are goofing around and laughing out loud. Not professional, but I guess they do not promote that either. Need better concern staff and for management to promote healthy, not pizza.
CANTON, MICHIGAN -- The Canton Planet Fitness did not tell us about the annual fee when we got the membership, and we only found out about it when our credit card was charged. I called to tell them they had not informed us of it and they were not very friendly and refused to remove it. It's too bad because we really liked them at first. This totally turned us off. They are dishonest and I do not recommend them. I am reporting them to the Better Business Bureau.
GOLDENRING, MARYLAND -- They debited my checking account for 1995.00 and then would not refund my money. It was in error they were supposed to bill $19.95. Took over a year to get my money back. Do not trust this organization I had a friend who had a similar incident. Do not give them access to your checking account.
PLANTATION, FLORIDA -- MANAGER IS RUDE AND LIES!! The manager said he wasn't there and he was. He didn't want to come over and help the customers! Then fired employee for his lying! Messed up!! Staff are nice but Manager is a jerk! What's wrong with him! His name was **! Plantation Planet Fitness sucks!!
CANTON, MICHIGAN -- PLANET FITNESS CANTON WILL: SIC COPS ON MEMBERS. Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00.
In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a "credit card snafu", that if she would call Corporate, I am sure we could work it out. She requested I leave and I said "no, let's just work it out."
Instead of working it out, some minutes later she approached me again and said I would have to leave. I again reiterated that it is probably nothing more than a credit card matter and that I have been paying regularly since day one. She asked me to leave and I said no because I just wanted to finish my work out. I again told her to get a hold of corporate so we could work it out.
I don't know if she called Corporate, but SHE CALLED THE CANTON POLICE DEPARTMENT ON ME. Although the police officer acknowledged that it was just a civil matter, at the Officer's request, I did grab my gym back to exit. Upon leaving, I gave the clerk a different phone number to contact me so that it could be worked out. I went home, showered and changed instead of doing so at the facility, and then dropped back at Planet Fitness on my way to work. It was at that time that I advised Clerk that I had been paying regularly and showed her my last two credit card statements for April and May in which payments were made at about the 18th of the month.
Upon arriving at work, I checked with my credit card company and was advised because it had been subjected to breach of security, it was only good for an additional year and was still being utilized by Planet Fitness. Apparently when the year expired, the last credit card payment was rejected because of this "snafu". The clerk had told me that the amount due was $20.00, even though it is a monthly fee of $10.00. I immediately reinstated my membership through another credit card, and therefore, resolved what I thought was from the very beginning a "credit card snafu."
Subsequent to arriving at work, I received a call in which Planet Fitness Canton voided my credit card payment. A woman from Planet Fitness claimed that they had to call the police, which I believe to be totally untrue, extremely overreacting by the company, inappropriate, and rather laughable that you would "sic cops on members" because of a minor credit card dispute. It was embarrassing because friends and neighbors were in attendance at the time all of this occurred. Instead of working this matter out with a long term member, Planet Fitness chose to disregard good customer relations and "sic the cops on a member!"
LOCKPORT, NEW YORK -- My advice on Planet Fitness - Do Not Join! Any place that requires checking account info: A - does not trust me and my credit cards, B - must be looking to somehow scam me out of my money. After reading several reviews and seeing how other customers were treated, I am so grateful I got out of my membership inside of 30 days. I offered to pay my membership in full in cash and was turned down.
If they do not want to accept Cash as payment in full, something is definitely wrong. If they ever got hacked and someone had access to everyone's Checking info - that would be devastating. If they can get into Target and Home Depot, they can get into anyone's. Do Not give out this checking account info to retailers or even family members. Just Don't DO IT.
HICKSVILLE, NEW YORK -- Our family signed up with PF when they were having a 99.00 special. Signed FOUR memberships. Today we went in to renew the membership. WE DID NOT ASK FOR A SPECIAL OR DISCOUNT. We wanted to sign up for the 10.00 per month deal, which is 10.00 for 12 months plus 29.99 annual fee for a total of 149.00 per person. So we wanted to PAY IN FULL for the 4 members. PF REFUSED. They will not allow us to prepay. THEY DEMAND OUR CHECKING ACCOUNT INFORMATION. Why? Why are they refusing to accept 600.00 up front? We even checked with the Corporate office to ask if this was correct and they stated it is company policy.
Well, based on everyone else's comments, I guess it is because they plan on playing games at the end of the membership. What business would turn down being paid up front??? Right away SCREAMS SCAM. Everyone should beware of giving a company with these kind of sketchy policies such powerful information such as your checking account number. Good luck. They just lost a family of four.