CINCINNATI -- I ordered some shoes from Planet Shoes (PS) on a Thursday and request a NEXT DAY AIR shipment. Mind you, I work with UPS on a daily basis and have ordered NEXT DAY AIR shipments from many companies, many times and never have I heard the excuses given by PS.
I needed the shoes for a weeding on a Saturday. Needles to say, on Saturday I called Planet Shoes to ask why I had not received the shipment. The customer service agent was very nice but did not have the authority to help me.
I got a call back on a Monday and the agent said that the manager could not help me.
PS blamed the whole thing on UPS. They said that to UPS NEXT DAY AIR means that the shipment does not leave until the day after the order is placed, not that I would receive my order the next day. So this shipped on Friday (the day I was supposed to receive the order) but since PS doesn't have a Saturday delivery contract with UPS, I would not get the order until the following Monday.
Place the order on Thursday requesting a NEXT DAY AIR and PAYING extra for NEXT DAY AIR and I receive it on a Monday. They did not owe up to their mistake at any point.
Also, their webpage had not information regarding possible delays of shipments (i.e. if you place an order for NEXT DAY please be aware, this will not ship until the next business day). Many webpages have this type of information regarding time of order, etc.
I will never buy from Planet Shoes again and as much as I like the shoes, I will return them, but I lost the shipping expenses and had to buy an extra pair of shoes because of them.