Planetfeedback

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PlanetFeedback members not tolerant of each other
Posted by on
There is a website called PlanetFeedback (PFB), whose purpose is to allow people to sign up for accounts, and write letters that are forwarded to companies and posted publicly online. One feature of the site is that members can make comments on the letters, much like other consumer feedback sites.

Wow, one should be careful before venturing into this website for what is to follow. One example of several is a person who wrote about a handle that was ripped off their screen door by the FedEx delivery person. That person later returned after a complaint was filed, and said he would repair it. More than three weeks passed, and despite several calls for an update on the situation, promised returned calls and visits to the home were not made. So the fellow posts a complaint on PFB.

What ensued is nothing short of ruthless criticism, with no regard for the fact that a FedEx employee allegedly admitted they did the damage and then later recanted, and the victim remains uncompensated over 3 weeks later for the $15 damage.

Here is a sampling of the comments that members posted:
"You aren't that loyal to get upset over $15"
"The man admitted he made a mistake, came back and even offered to repair it. This is overkill. You said yourself it was $15. Good Lord, I hope you never damage someone else's property!"
"What is the world coming to? You have the hardware. Fix it and move on to something more meaningful."

I've read that PFB had a moderator who ran a tight ship, and controlled posts to retard this kind of activity. That policy must have changed because it appears that anything goes. I'm very happy I participate in forums where this kind of behavior isn't allowed.

{update} they continue to pile on - a long time member just chimed in with:
"So consider it a cost of owning a home: Making a repair/replacement
because something FINALLY broke and it's just the FedEx guy's dumb
luck that it was him. If I visited your home and the handle just came
off in my hand simply for trying to open a door, I'd not replace it --
it'd be on YOU."
And then others showed support for this helpful comment with:
"Thank you n/m"
"Unless superman is now working for Fed Ex, you are exactly right."

Evidently these people were there and saw the door - maybe they are neighbors or something.

{second update} Here, a member that has already batted the OP over the head piles on more insults and ignores completely that FedEx and the employee said they would repair the problem:
"If you are a homeowner and $15 is going to break you, it's time to
move. Part of owning a house is maintaining it. If they can't afford
$15 what about when the heater breaks, the hot water tank goes, the
toilet clogs up?"
     
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User Replies:
JISCal2 on 2012-04-02:
Good info to know. I've heard PFB isn't the place to be. This informative review confirms it.
DebtorBasher on 2012-04-02:
Amen 8er! People may complain about the moderating on this site, but this site keeps it clean and much classier than other sites.
madconsumer on 2012-04-02:
this happens on a lot of consumer complaint sites. including ones that are held in high esteem.
trmn8r on 2012-04-02:
Our disenchanted friend posted this on crybabies under another nic, and pasted John's reply in under my nic as a reply.

Like that makes sense. Someone's several cards shy of a full deck.
DebtorBasher on 2012-04-02:
Hey, that's the only way they can keep any ratings, but copying and pasting reviews and comments from this site. They have no mind of their own. Makes me wonder how long that site would last without hanging onto our shirt tails.
madconsumer on 2012-04-02:
lots of complaint sites make money off of advertising. no need to copy and paste reviews. if a review is copied and pasted, then a consumer found it so valuable that it should be spread around.

other forums stand on their own. do not take pride, many people feel the same way, not just one forum.
madconsumer on 2012-04-02:
besides. some members claim they do not post, yet have, dozens of times.
Anonymous on 2012-04-02:
Never been on Planet Feedback. M3C is the only complaint site I post on.
raven2010 on 2012-04-02:
Greg still removes posts--he is just very selective. The cool kids can post what they want without reproach.

Read the letters from the woman complaining about not getting her free minutes on her free govt subsidized cell phone----there are some very harsh comments thereby long time members--yet other posts along the same exact lines were deleted.

Greg also posted on that site as "Jake" for a while until several people called him out.

trmn8r on 2012-04-02:
Was Jake the one with two roommates, and he sounded like he was in college?
Mark Carter on 2012-07-17:
Yes trmn8r.
PFB mostly shill/bogus rants.Just like PissedConsumer
DebtorBasher on 2012-07-17:
What are you wearing,Jake...from State Farm?
raven2010 on 2012-07-17:
OMG DB, you made me giggle my fool head off
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Planetfeedback unethical control of forums.
Posted by on
I have been an active member of consumer feedback style websites for years. I will try to keep this short, but have to appologize up front what is sure to be a somewhat longer letter of explanation.

I have found several websites helpful in the mutual exchange of information between individuals and business. I have always been of the belief that a business, receiving funds from a customer, is only obligated to give what is promised to the customer. That is to say, just because the customer is transferring funds to a business, does not mean the business is in the requirement to do any thing more than what they originally promise.

Now to get in to the heart of my own 3 cents. Planetfeedback.com, a separate service from my3cents.com, is structured to claim that they are an open forum to feedback. A consumer can post both complaints and compliments to an organization. Others are then allowed to post their comments in an effort to create an open discussion, both good and bad to these comments.

Recently, the posting on the site got more and more negative. To monitor this, management of the site asked certain users of the site to moderate these discussions. The only result this had was allowing the name-calling to become rancid. These same users, were themselves the ones calling names. Within about two weeks, the use of moderators was withdrawn, but their name-calling did not. Throughout the site, out and out profanity was being used in order to give supposed "constructive" feedback to customers and other posters. Many regular users were stating things like “Cry-Baby, Dick, Pissing, Coward” and several other terms I’d rather not use. The most surprising of this profanity came directly from the management of the website. This didn’t seem like a proper way to conduct a website like this. When this same information was posted, within this same way, to the management of the website, this letter and any other posts were deleted from site. No further information was given, only that the account to post this information was removed.

To resolve this, I would like an apology from this website and an explanation of why this occurred, when all other posts using such inappropriate posts were left untouched. Planetfeedback should then not allow name-calling or other vulgarities on their site, only constructive feedback; even if this means reprimanding some of the regular users of this site. If they continue to allow these actions to continue, editing proper feedback on the site, more consumers will stray away from their site and find other sites acting more professional.
     
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User Replies:
Sparticus on 2006-12-05:
I think most open forums have this problem to some extent. We even see it here on occasion. But for the most part, the good folks and their advice overshadow the bad ones.
Anonymous on 2006-12-05:
Mike R. - it's now up to all of us on PFB to self-moderate. And that includes reporting posts that contain profanity. If you take issue with a word or phrase, email Greg or Beth. I have always found both of them to be very *cringing* helpful in dealing with these type of issue. Personal blogs are another issue entirely. There is more latitude given there.

I am familiar with many of your PFB posts, Mike, and I know the back story here. Sometimes, imho, I think you were looking for people to slam you so you could make your point.
tickytack on 2006-12-05:
You're totally full of it - the moderators weren't profane towards you and I've seen your moronic posts on Planetfeedback.

And most CERTAINLY the Planetfeedback administrators, while definitely not my favorite people, were NOT rude or profane to you.

Stop lying.
spiderman2 on 2006-12-05:
Sounds to me like Mike R. has some sour grapes.
Fifilaflea on 2006-12-05:
Mike R. You encouraged every bit of it. As far as anyone getting away with remarks, it was YOU. Pot.Kettle.Black
You set it up to bite you in the butt and it did. Now you are complaining.
Tracy M on 2006-12-05:
Oh, for Gods sake!

YOU are the one who has created multiple accounts on PFB. YOU are the one who has used these accounts to incite and inflame other posters and to bolster your own view points, all while attempting to have others think it's a different person posting.

And, like Ticky, the PFB staff members aren't my favorite people either. But, I can say without a shadow of a doubt that at no time have they been unfair toward you or treated you disrespectfully, at least not without provocation on your part.

M3C members - do yourself a favor and ignore this guy. You'll notice in a day or two another account name will pop up and agree with what he says. It'll be him, trust me.
Anonymous on 2006-12-05:
You're right Tracy, IAMIRiSH should be arriving momentarily...
Anonymous on 2006-12-05:
Welcome aboard all. We're pretty fair about posts around here, and most people are helpful to a fault.
*Brenda* on 2006-12-05:
While I will agree that at times the administrators (not ALL) of PFB are unprofessional, I would also say that you are your own problem. Your posts have such an arrogant tone to them and it seems to me that you enjoyed making people feel like idiots. You deserved whatever names you were called. I think you enjoyed it.

I will not be posting on Planetfeedback anymore. I deleted my account yesterday. If anyone cares to know why, I'd be glad to explain privatly. But I'm not going to write a review airing my dirty laundry. This whole report was just to try to provoke people. That's sad.
*Brenda* on 2006-12-05:
That's the only thing EVER I'll agree with PWP about.. LOL. My3cents is a lot more fair and professional in my opinion. I've never seen a nasty post/email from an administrator and people here don't harp on the "troll" letters. Those letters don't get 300+ responses, they just get a few and then are left alone. That's nice. Trolls don't need encouragement.
Fifilaflea on 2006-12-05:
You can bet anyone suddenly agreeing with Mike R is actually Mike R himself. Just a new name, just like on PFB. Just for kicks and giggles. His own.
Washingtonian on 2006-12-05:
Before signing up on my3cents.com, I used to post on Planetfeedback.com. While I haven't experienced any of the problems that Mike R. did, I just don't like their site, and I no longer post there. I also have been posting on ripoffreport.com, but I have discovered that the "EDitor" of that site is a shake-down artist and a convicted criminal. Ripoffreport.com also practices selective censorship, deleting content and external links of some reports but not others. I have found my3cents.com to be the best of the consumer feedback websites. I must admit that my3cents.com is a little too petty when it comes to censoring (what I feel to be) innocuous words, but on the whole, they are much better than the rest.
Slimjim on 2006-12-05:
LOL, you're right Wash, ROR is the worst. Mike, we already have enough nick switchhitters, and those that do it get called out here too. To heck with the rest, My3Cents Rocks!
tickytack on 2006-12-05:
Ah, Brenda, you'll be missed!

Though I have to admit at times that site irks me as well - I do like this one. At least it's not the same letters over and over for weeks at a time.

Why are you leaving?
Mike R. on 2006-12-05:
Wow, it’s good to see so many posts, both positive and negative. I’m actually glad there are other users here from PFB just so word can finally filter over there.

To those with negative comments, I’m sorry if I’ve offended you in any way. However, please understand you have not seen many posts on the PFB site. You really are only seeing part of the story because of Greg & Beth’s selective removal of complete posts.

I think this all began with the fact I believe very strongly in the right of a retailer not owing anything more to a customer than what is promised. A lot of consumers and people on these sites believe the consumer deserves more and can get it with just a little complaining.

I am also a big believer on a customer knowing the importance of writing a well-written letter to a company. Granted, no one is perfect. But there are so many letters I see written without forethought or proofreading. Displaying good communication skills are part of the way, I have found, that one can receive positive results when writing a letter.

As most PFB regulars will agree, this created a polarization within the PFB community. There are many people jumping on sides, which shouldn’t be the case, but unfortunately is. You’ll see many posts on the site, when not edited, that complain about the way the board is run or the treatment they’ve received. It was only as after I tried to discuss the problems with PFB’s management that posts became removed – no explanation as to why. There was absolutely no poor language or any other form name-calling, just opinions and even suggestions as to solving many of the problems that occur on PFB.

I believe in the idea of an open forum, where people can interchange viewpoints and ideas. If you don’t agree with one person’s perspective, that’s okay, just post your own. I do believe in certain things crossing the line, and would think those areas pretty common sense. Among these would be name-calling of other posters or letter writers and improper language, as in the form I’ve mentioned in the letter. Would anyone disagree with this? I would be surprised, as stooping to this level means you have nothing educated to add in relation to the discussion. The problem is that many of the people doing this were the people labeled as favorites through the use of moderators. I am not pointing them out by name, as there were others acting appropriately. It was when this started occurring even more; PFB pulled the moderator labels away. I would believe it because, allowing these moderators to use the language and posts, as they were, gave an endorsement to the action and would likely perpetuate the problem.

I would honestly like to know, here, what form of posts you think are acceptable. Is name-calling or other forms of vulgarities allowed? When it is, how should it be managed? What about the arbitrary removal of posts based upon no other reason then they portray an alternative viewpoint? I want to know what your ideal feedback forum would be like. Maybe even filter a little of this over to Greg and Beth, if you would like.

Thanks in advance for your feedback, both good and bad ;-)
Ponie on 2006-12-05:
'Displaying good communication skills... when writing a letter.' Mike, I think you just shot yourself in the foot with your statement '...allowing the name-calling to become rancid.' Unless you mean they were around so long they became stale or smelly?

Wash & slim, I wandered over to ROR about five times. I couldn't believe what I saw the first four--I had to get confirmation so I tried a fifth (of Jack!). What a bunch of losers.

I agree My3Cents is a pretty good place to post/read. Now I'm going to see if I can find that site Mike is complaining about. I ass/u/me you have to register and have a nick? Anyone have a good one for me? And, please--keep it clean. :)
Fifilaflea on 2006-12-05:
You underestimate what we've seen Mike R. Nice try though.
Tracy M on 2006-12-05:
Odd that you didn't address your usage of muliple accounts, which only served to inflame and incite other posters.

Why no comments on that?
Mike R. on 2006-12-07:
Ponie, I appreciate your comment, but that is what I meant. It did smell up a storm and permeated most sections of the PFB community.

Tracy, I loved that you asked as I've been dealing with these accusations far too long. Anyone that ever hinted at having similar perspectives on PFB was called out as a "troll" or a duplicate account. Let me make sure that this is well understood - at NO time did I ever use two accounts simultaneously. There was a group of people on PFB that went after one of my roommates, eluding that she was a duplicate account. The ironic issue was that she disagreed with me as much as agreed. But it, again, became so rancid that she stopped getting on. They also went after one of her (many) boyfriends as being a duplicate account, I believe. I didn't say a thing, nor should I have to. I allowed them to go on with their accusations and didn't worry about it.

I believe strongly in the freedom of speech and, along with that, I refuse to allow anyone to stifle communication, thus the new account name I am now using. That account was only opened after the first one was shut down.

I would love anyone reading this to address this over at PFB. I would love to have them speak openly about it.
Tinasmth18 on 2011-07-27:
OMG! hit the nail on the head.
Used to be a good site. Now all their posts are one sided and the moderators pull any differing opinions while allowing others to say what they want.
Anonymous on 2011-07-27:
Good comment tinasmth18, though I believe in the last two years, the site uppermanagement made some major changes, and downsized some of the membership in efforts to cleanup the site.
Venice09 on 2011-07-28:
Should I?.. nah

This is one sleeping dog that should never wake up.
Churro on 2011-07-28:
Wow, I forgot all about Tracy M.
Anonymous on 2011-07-28:
I wonder if she'll ever post here again. It's been a few years.
Venice09 on 2011-07-28:
Interesting.
Anonymous on 2011-07-28:
Indeed.
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