TARBORO, NORTH CAROLINA -- Sandina, a recovery specialist with PNC went into my new account and withdrew all of my paycheck to cover a past overdrawn account that I had with PNC. I received a letter from her the same day that the money was withdrawn stating that payment was due and to pay the past due amount or set up payment options by sending in a check or money order or contacting her for other options. Before I could even send off a payment or make payment arrangements, she had already taken the money from my account.
Everyone from the PNC 1800 number and even the reps at my local branch weren't helpful at all. The members of the escalation group and Sandina, the recovery specialist said that they can take your money to cover another account. They didn't give my the chance to make the payment or arrangements, they just went in and took everything I had in my account. I am without a doubt closing my account with them and never will I deal with them again!!!!
Similar to many others here, PNC has incorrectly deducted numerous overdraft and continuous day charges from my account. I contacted customer service, who refunded me less than 2% of what was incorrectly taken as a "courtesy", and got nowhere. I then contacted every exec I could find and worked with one, who took more than a week to get back to me and refunded about 0.5% More; again calling it a courtesy. Even after supply documentation (the bank statements they created) showing that these fees were incorrectly charged to me, they still refused to admit their error and make the correction.
The latest excuse I got is that they have some internal system where the overdraft fees were correctly charged to me. Conveniently enough consumers don't have access to this. Right now, I'm waiting on response from PNC, after explaining again the fees are incorrect and asking for access to this "secret" account statement that I don't have that tells them they correctly charged me. Again, like many others here I did not choose to bank with PNC, instead they bought out my bank. It doesn't surprise me at all that PNC was fined for taking overdraft fees that they should not have.
I will be contacting the many law sites out there that are asking you to contact them with info on PNC stealing money from you. If any are legitimate I will be following through with that course of action as well. My hope is that someone will see this and choose to not do business with PNC, thereby saving themselves the headaches, time and money that PNC has cost me.
EAST WINDSOR, NEW JERSEY -- This whole issue started Feb. 17th. I didn't receive items in the mail. I called PNC Bank about it and they said they'd take care of it. They gave me the money back and I had to sign papers when I received them. April came and still no papers. I called PNC Bank and they said they'd send them. In the meantime - I wrote a letter to them explaining in full detail everything they needed to know so they could get their money.
Finally in May I received the affidavit. I signed them and mailed them with another letter explaining everything that happened. To this day, PNC Bank wants me to pay them the money. I did everything I was supposed to do. They're supposed to investigate this issue, and they're not doing it. I refuse to pay for anything I never received. I don't want a lawyer or anything like that. I just want people to know that PNC Bank isn't trustworthy. I did banking with them for 12 years with no problems. This is the first problem I had and this is how I'm treated.
PITTSBURGH, CALIFORNIA -- After the experience I have been having with PNC bank, I am making sure by all means possible that this company gets exposed to how disingenuous, uncompassionate they are. This company and their policy are horrible for lack of words and they don't care if you have a family member that is ill, unable to do things on their own because of medical conditions, and that his son (myself that has POA over him) is trying to do the right thing and make sure the bills are paid. I will go more in details as I am going to write the whole experience completely and thoroughly.
I want to make sure this is exposed as many places (daily post on twitter and Facebook, local newspaper back east, BBB, Federal Reserve Consumer, and any other place PNC is connected to) as I can and WILL make sure it is known not to do business with this company ever. There are many other banks that are a lot more understanding and caring than this bank. As soon as my father's account is paid off, it will be closed.
This company should be ashamed of themselves. How they treat their customers as I know they would not do the same to their own family members with cancer. I have never been treated so poorly and bad from a bank. DO NOT BANK WITH THIS COMPANY. This company cares more about GREED than people in a bad medical condition.
WILMINGTON, NORTH CAROLINA -- PNC buyout of RBC - complete FAIL. Automatic payments for INTERNAL accounts - specifically line of credit payments - were not transferred. Other EXTERNAL payments were transferred, so it would only make sense that the internal automatic payments would be transferred. But of course that would not benefit PNC, so they just let it go, never CONTACT the customer to let them know that the account is not paid and subsequently charge late fees and ultimately report derogatory feedback on credit reports. I have had NO negative credit on my report until this occurrence. Do not bank with PNC - complete lack of ethics.
INDIANAPOLIS, INDIANA -- I am a former National City customer whose account was purchased by PNC. I also bank with Chase Bank. Chase has a great modern online banking system. I recently opened online banking access to PNC. Unfortunately, I forgot my new password and hoped to reset it. With Chase, they will automatically send you a text message with a temporary access number so you can get on right away from anywhere in the world. PNC doesn't do that.
In order to change my online password, I have to call them by telephone (not online) and then they will mail me a new password through snail mail (not online). They couldn't even email it to me. I know they have my email because they send me advertisements. None of this is state of the art or convenient. I think I'll transfer my accounts back to Chase.
GASTONIA, NORTH CAROLINA -- I have been with RBC Bank for several years. NEVER had any problems or complaints. When PNC took over it was only a few weeks I had deposited a hundred dollars through the ATM. I noticed on my statement about a month later where they had credited my account for a hundred dollars.
I called and waited on a representative for twenty minutes or longer. She then told me that it never made it to the correct department. It showed on my statement where I had deposited it and then they took it out and credited it back. Not sure what happened but don't like it at all. I have read a lot of really BAD reviews so I will be looking for a new bank SOON before they really mess my account up. Maybe if everyone else would do the same they would go out of business which in my opinion that needs to happen.
SOUTH AMBOY, TEXAS -- In 2001 I opened savings accounts for my 5 children. Then we moved away in 2006. I did not receive any communications from the bank. In 2009 I contacted the #800 listed on the last statement I had received in 2006 and was told to call the branch where the accounts were opened. From 2009 through 2011 I was given so much run around by the various managers that claimed they were in charge and operators who recognizes my voice and my phone #.
Now residing in Texas I was at the mercy of these people I spoke to, who tried to tell me that nothing can be done to return monies put into savings account for minors and now has been used up (stolen) by the bank for fees. My question remains how can you teach a child about savings if the banks will steal their money and claim they were used for fees and how can my children get their money back?
After reading other complaints I realize PNC does this to everyone. I have been working with getting modification since May 2011 and I'm no further into it, they keep asking to fax updated info never once have called me. I spend hours of my time calling and calling and faxing. With absolutely no results. I don't believe they ever intend on modifying your mortgage and just to shut you up keep asking you to fax info that sometimes they receive and then turn around and lose it?? This process has been so stressful, but I'm sure once they don't receive a payment I will get my very first phone call from them since last May 2011.
Customer service there isn't any. I'm trying to work with them and stay her in my property but there is no one home at PNC. TOTALLY FRUSTRATED DON'T KNOW WHAT ELSE TO DO. I have done the leg work and got nothing from them. At one point they were forwarding me to a voice mail of someone who didn't work for them anymore and hadn't for a whole month lol. How does something like that happen, I'm sure it was done on purpose to not have to deal with customers.
If I was behind on a payment I'm sure I would have had a live person on the phone not a VM of an employee that left a month prior. It's now December 2011 and they are asking me to update my file again and fax updated info again, I just did this Oct 2011 lol. If anyone out there has any advice please forward.
COLUMBUS, OH -- Stay away from this bank. They can really ruin your life! I had purchased/financed a used vehicle and they botched up the paperwork so badly that the manufacturer will not release the title, but they established the loan and still hold me responsible. I cannot drive or license my $33k car due to PNC's horrendous handling of the title work. And they are still holding me to the loan. It's been two months and no sight of a resolution. The manufacturer got their pay-off and they consider the car still owned by the prior owner, who is unreachable.
They are destroying my (once 811 score) credit, costing me thousands and basically ruining my life. I'm so sick from this I cannot stand it. Attorney fees will be through the roof. This started with the PNC Branch on Henderson in Columbus, OH and has progressed to their upper tier loan centers with no resolution (all of PNC has been useless in trying to resolve this). Henderson Road, Columbus is horribly managed (well all of it is). And this after being an excellent customer with a prior vehicle. PNC is heartless and will not resolve this. They simply say, "sorry." So, please find another institution to finance through and save yourself the pain. These people are thieves!