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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UPPER ST. CLAIR, PENNSYLVANIA -- I've been a loyal customer for over 40 years. I always was pleased with their service. Not now. PNC has become rude and intolerant. Don't be surprised if they try not to give you large amounts of your own money and/or kick you and your accounts out because you ask questions or make a quiet complaint about anything. They did that to me and my daughter for no reason at all.

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Mortgage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was trying to resolve an issue with Maureen Carricato and she thought it was very funny and had a good laugh. They won't be laughing when we remove all our accounts for $1 million.

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Terrible
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PENNSYLVANIA -- This place is terrible imprison them and shut it down

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Racism
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MARYLAND -- On one faithful day, I went to Enterprise to get a rental car just for one day but to my amazement I found out that my PNC BANK account had been closed for no reason that I know about. I called the customer service and I was told the way a customer have right to close his or her account, the same way banks have right to close any account without notice or anything. This is not called for at all.

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Closed acct after overdrawn once, money was returned to them the next day!
By -

PERRYOPOLIS, PENNSYLVANIA -- I have been with PNC Bank for two years now. Over a year ago I had overdrawn my account mistakenly by less than $5. I bought a movie and thought that I had the whole amount in the bank, but mistakenly did not. At this time I didn't use my check card often so I didn't check the balance often. Almost 2 weeks later I got a letter in the mail stating that I was over $100 in debt due to overdraft fees, yes, overdraft fees! So, I went to the bank immediately and deposited my whole paycheck of $180, thinking that it would cover it.

The next day, I checked my balance. It turns out that since I had received the letter so late, I had accumulated even MORE in overdraft fee's and I still owed them over 100 MORE dollars! In short, I paid them over $200 for them giving me 3 dollars that I didn't have. So I paid that. Everything was finally in the norm until about 4 months later when I had an emergency and had to overdraw my account. I got that taken care of and everything was okay. Until about 3 weeks ago when I had to take 100 dollars out of my account that I didn't have.

I went into the bank the NEXT DAY and gave the teller everything that I owed, plus more! I made sure with her that everything would be okay and my account wouldn't be closed or anything. She assured me that everything would be fine. About 2 weeks after the incident, I received a letter in the mail from PNC Bank stating that they were closing BOTH of my accounts. Not just the one that I overdrew, but both of them! The letters also stated that I would receive a check in the mail for the balance of every account closed.

Over a week later I finally received the checks in the mail... PNC will stick you any way they can. They will not notify you of anything (and if they do it's way after the fact!), they will show no remorse. It's disgusting how the American People, the people who make this country, have hardly any power over their money or their government as a whole!

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PNC Bank Sucks
By -

PITTSBURGH, PENNSYLVANIA -- I was a National City customer and the bank was sold to PNC Bank. I received much literature and information assuring me everything would be the same as National City just a different bank. I thought initial this is cool its part of a bigger bank and maybe I could get some cool services because of that fact. The horror begins...

Incident Number 1 started when my online banking that was supposed to be a smooth transition and all my bills were supposed to be paid as usual... NOT. Well in fact my very large rent check for my business never got sent. So I get a call from my landlord to tell me it was never received. Well I've had it automatically sent for the past 2 years. I called PNC and guess what they have no record of it being an automatic payment although they said it appeared as though it was paid same time every month. So I called National City who informed me they had no access to the account anymore so there is basically no record of anything.

I own 2 business so rent check number 2 shows up late... I file a complaint because National City had a guarantee but guess what I got no response... it went through some automated system and basically got told it was my fault. I had another bill supposed to be sent every month, again like above no record, never sent.

I had my insurance bill sent, but they used old account numbers... It had up till the transfer been paid on time and from National City. It got sent back to me because the account numbers were no longer active. Login ID listed my name and home address and phone on bill payer checks rather than my business. They explained that is the way it was at National City but it wasn't that way at all. Other bills that are sent every month same address both came back undeliverable. I looked at the addresses and they aren't even close to the address of where the bill was supposed to go.

Called into PNC to ask where to find something online but I didn't have my account number. I could tell them everything else including tax id. They said they needed my account number no exceptions. So instead of helping me I was again left flapping in the breeze.

Need account statements from last year which was available from National City but I guess isn't available anymore because PNC seemed to have lost everything from National City and I can no longer get any information or statements. So I decided to switch banks... end of story I guess.

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Unfair Overdraft Fees!
By -

PHILADELPHIA, PA, PENNSYLVANIA -- I have also had a problem with PNC Bank and will soon be moving to another bank. Beware of online bill pay. I pay my bills every month with online bill pay and always put in the amount and date two weeks before bills are due to be paid. This time I made a terrible error by inserting the wrong date and my bills were paid a week before I was actually paid overdrawing my account by hundreds of dollars. I live paycheck to paycheck and at this time have no money in my savings account to cover these bills.

Of course all of my checks were returned and I was charged 9 overdraft fees ranging from $34 to $36. I was horrified and called the bank to explain. I was told that since my account was in good standing and I have never bounced a check, I would be reimbursed all but $100. I felt that as long as I was getting something back, I better take what I could and stick that as a lesson learned. The woman I spoke to also told me that the checks would be presented again in 3 business days at which time I would have the money in my account. The checks were presented again the VERY NEXT day!!!

Of course again I didn't have the money in my account! Now I am being told that I will have to wait for all of the overdraft charges to appear on my account before anything could be done but that I should be aware that most likely nothing will be done since I was already giving one courtesy refund. I explained that the woman I spoke with me assured me I had three days and was told that they will investigate. Of course we all know this woman will deny this and now I will be charged tons of late fees. Not to mention my credit card companies charging me return check fees. Is this fair?? Does anyone know of anything I could do about this? If so, I'd love to hear from you.

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Phony Pending Withdrawals
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEVELAND, OHIO -- On a Monday evening I tried to make a purchase for $114 but only had $90.60 in my checking account. My bank card was declined. When I went home and checked my balance it showed a pending withdrawal for $90.60 even though the transaction was not completed and I left the store without any merchandise. I immediately called the store and was told it would probably come off the next day.

On Tuesday the pending withdrawal was still there and I called the store and they told me it was the bank's responsibility. I called the bank and the man laughed and said it was the store's fault "they're holding up your money". I called the store corporate office and they also told me it was the bank keeping the pending status on the money. On Wednesday it was still pending and I called the bank and the store corp. office and again each blamed the other adamantly.

On Thursday I called the bank and explained how each was blaming the other and was told "well it's both. The store could take the $90.60 from your account and you could pay the rest in cash". I told him "are you kidding? It's over! It was Monday. I'm not still in the store. The transaction was never completed. I have no merchandise. There isn't even a transaction number because there was no transaction".

Then I asked if I had access to use this money while the pending status was in place and while he hesitated I said this is a yes or no question. He said no. I asked if I would have been charged a nonsufficient fund charge if I had tried to use the card and he said "well yes, you don't have overdraft protection".

I stated "so PNC can keep this pending status on my money and then not allow me to use it and charge me NSF fees when you know that this transaction is dead"? The PNC representative stated "do you want me to take the pending status off today?" I asked if he can take it off today, could it have been taken off on Tuesday and again he hesitated until I demanded a yes or no answer.

He stated yes it could have been if I had spoken to someone in his department. I stated that this was the same number I had been calling and he told me he was in a special department with authority to take the pending status off and that my call rolled over to his department because the regular department that doesn't have his authority must be really busy. He then said he would take it off and that it would be off on Friday! This is ridiculous. Can this possibly be legal? It's certainly not ethical.

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Virtual Wallet a Virtual Disaster
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I have been a PNC customer for about 3 years. I sought them out because my regional bank ticked me off a bit. At first, I was very happy with PNC. First, they gave me a great (teaser) rate on opening an account. Next, there are actually 3 linked accounts, the interest bearing one and two others, that you can move money between. Overdrafts cause money to automatically be transferred from the growth account to the checking, with no fee whatsoever. Sounds great, and it has been at times, but that is when the system works. The price for all this functionality is it is strictly online - no paper statements.

The online portal is the problem. PNC uses a behemoth program called "Virtual Wallet" to allow users to schedule payments, and blah blah blah. All kinds of fancy screens and calendars. Fail - all I want is to see my transactions like in a checking account statement.

To the problem - on a good day it takes VW forever to load. On a bad day, which is yesterday and today, it doesn't load at all. The screen that says it is loading freezes. I called customer service yesterday and today, and they acted as a "go between" to the technical support that knows what they are doing and me. Both yesterday and today I was told "a problem ticket has been opened and someone will call you back." Today I was told it may take 3 days, and after that they would "have it fixed". The customer service representative admitted that the tech support guy told her the problem is "on our end".

That's it PNC. All I wanted was to see my transactions. No fancy graphics. I'm and my money are gone, alone with that teaser rate that you reduced to 0.01% several months ago. It's too bad - I really liked your setup. But I have to be able to negotiate my accounts without delay or a mental fitness exercise. I've seen other complaints and defended you, but that was yesterday.

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Business Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANFORD, FLORIDA -- I brought a homeless day worker to PNC to cash a check drawn on my business account. The Sanford Florida branch manager had the personal discretion to waive the $10 fee and help the guy out, but wanted to be a selfish petty prick and refused. I complained that all their smiley talk about customer service is hypocritical phony lip service.

SO guess what? For daring to complain about a policy you might disagree with - they canceled our accounts! Two business checking accounts and a Merchant Service account. How? In the typical way you would expect a machine-like uncaring big bank to act: a form letter in the mail, unsigned because no one had the courage to call or face us. No dispute. No conversation. No redress. Just rude, disrespectful, arrogant and typical of Big Bank.

This is the same type of smiley customer service attitude PNC uses when they foreclose and drag grandma out of her house and throw her onto the curb. AVOID PNC and move your money to a local, truly caring credit union. When more of us, the People, do this then the heartless, backstabbing bully big banks will change.

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PNC Bank Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 38 ratings and
72 reviews & complaints.
Contact Information:
PNC Bank
249 Fifth Avenue, One PNC Plaza
Pittsburgh, PA 15222
1-888-762-2265 (ph)
www.pnc.com
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