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A Bank That Don't Care About if Your Family Member Is sick..just Cares About GREED!
Posted by Robertradabaugh on 07/06/2012
PITTSBURGH, CALIFORNIA -- Hi, after the experience I have been having with PNC bank I am making sure by all means possible that this company gets exposed to how disingenuous, uncompassionate they are. This company and their policy are horrible for lack of words and they don’t care if you have a family member that is ill, unable to do things on their own because of medical conditions and that his son (myself that has POA over him) is trying to do the right thing and make sure the bills are paid.

I will go more in details as I am going to write the whole experience completely and thoroughly. I want to make sure this is exposed as many places (daily post on twitter and Facebook, local newspaper back east, BBB, Federal Reserve Consumer, and any other place PNC is connected to) as I can and WILL make sure it is known not to do business with this company ever. There are many other banks that are a lot more understanding and caring then this bank. As soon as my father’s account is paid off it will be closed. This company should be ashamed of themselves how they treat their customers as I know they would not do the same to their own family members with cancer.

I have never been treated so poorly and bad from a bank. DO NOT BANK WITH THIS COMPANY. This company cares more about GREED then people in a bad medical condition.

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Posted by DebtorBasher on 2012-07-06:
I'm sorry to hear of your Father's health issues.

I don't know the details, but if you are his POA, they shouldn't be giving you problems.
Posted by trmn8r on 2012-07-06:
Details are needed to evaluate your complaint. I can't tell what happened other than you are unhappy with something PNC allegedly did or didn't do.

I am a PNC customer and I love them. I'm sorry your experience hasn't been the same and I am interested to hear what happened.

I am sorry to hear about your father's condition, but generally speaking banks do not make exceptions to policies based on personal matters.
Posted by clutzycook on 2012-07-06:
You say that you are your father's POA. Is it for both healthcare AND finances? Having one doesn't automatically give you the other.
Posted by madconsumer on 2012-07-07:
thank you for the warning. with all the poor reviews i see on this site about pnc bank, i will be sure to avoid them.

very helpful review, and voted as such.
Posted by raven2010 on 2012-07-07:
I agree with DB---if the OP has a POA that is FINANCIAL there should be no issues. A healthcare POA is a seperate animal and these animals are not interchangeable.
Posted by DebtorBasher on 2012-07-07:
Being the POA for my Dad finances and medical...I STILL have to put him on the phone to give persmission to speak with his credit card company...oh wait....he has PNC...*Slaps myself on my forehead* I even had my Dad sign an authorization letter to PNC to allow me to speak with them when needed so he doesn't have to get on the phone! Luckily, I don't have to call them very often, I just pay the bill in person at the local branch or online.
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Worst Bank Ever
Posted by Marbud on 06/27/2012
PNC is the worst bank I have ever dealt with. They will find any way possible to take money from you! Thieves and conartists. I was charged multiple fees, multiple times for a mistake made on their part. When trying to resolve the issue, a mistake they made, all they could say was you you you. BS. Stay away from these criminals.
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Posted by Kris10 on 2012-06-27:
I can support this review. I was once charged an OD fee with over $15 in my account (no minimum checking) when the fee was charged and there were no pending transactions. Then they started to charge fees for being over drawn when they were the ones to OD my account with that erroneous OD fee. In the end, I lost $20, but considered myself lucky as they overdrew my account by over $90 and after trying to fix it, screwed it up even more. PNC sucks.
Posted by trmn8r on 2012-06-27:
Details are needed. I love PNC bank - much better than my previous regional one.

What fee were you charged, and what were they for? I've been a PNC customer for 3 years, and I've been charged no fees. I have three accounts that are linked, and funds are automatically pulled from one account to another if an overdraft fee occurs, with no charge to me. I couldn't be happier with PNC - I'm sorry your experience is different.
Posted by trmn8r on 2012-06-27:
Kris10 - Why was any fee charged with "over $15" in your account, if there was no minimum and no pending transaction? That doesn't make sense, and would be stealing IMO.
Posted by Kris10 on 2012-06-27:
trmn8r, That's what I told them. They said it was a 'computer error' and wouldn't refund all of the fees. I was just happy to leave before they tried to collect all $90+ of the illegal fees they charged me while the bank was, 'working through this' and I was instructed not to deposit any money into the account as it would just make things more confusing. HORRID bank. I'm with M&T now, and have had pretty good customer service. Especially when someone gained access to my account without my permission. I've even had a few fees reversed even though i made a stupid mistake and accidentally overdrew my account by like $5.
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Failure to transfer autopay accounts after RBC buyout
Posted by N5409p on 05/02/2012
WILMINGTON, NORTH CAROLINA -- PNC buyout of RBC. Complete FAIL. Automatic payments for INTERNAL accounts - specifically line of credit payments were not transferred. Other EXTERNAL payments were transferred, so it would only make sense that the internal automatic payments would be transferred, but of course that would not benefit PNC, so they just let it go, never CONTACT the customer to let them know that the account is not paid and subsequently charge late fees and ultimately report durogatory feedback on credit reports. I have had NO negative credit on my report until this occurrence. Do not bank with PNC - complete lack of ethics.
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Posted by traceylynn on 2012-05-02:
when PNC bought out National City in our town they sent out several letters to us stating auto pays would not be transferred and we would have to manually do it. Reason being is that the routing number changed and there was no way to go in and automatically change everyone's bill pay info.
Posted by trmn8r on 2012-05-02:
I LOVE PNC Bank. They have a small bank feel. I have three linked accounts that money is moved between automatically if I overdraft, with no fee. The online banking is great. The people at the branch are friendly.

I'm sorry your experience was different, but I will continue to use them.

The first reply makes it look like PNC covered this same issue when another bank was merged. Is there a chance you missed a notification?
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Not so online banking
Posted by Jack.taylor on 04/13/2012
INDIANAPOLIS, INDIANA -- I am a former National City customer who's account was purchased by PNC. I also bank with Chase Bank. Chase has a great modern online banking system. I recently opened online banking access to pnc. Unfortunately, I forgot my new passowrd and hoped to reset it. With Chase, they will automatically send you a text message with a temporary access number so you can get on right away from anywhere in the world. PNC doesn't do that. In order to change my online password, I have to call them by telephone (not online) and then they will mail me a new password through snail mail (not online). They couldn't even email it to me. I know they have my email because they send me advertisments. None of this is state of the art or convenient. I think I'll transfer my accounts back to Chase.

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Posted by BigAl on 2012-04-13:
They do this for security reasons.
Posted by trmn8r on 2012-04-13:
As BigAl says, this is a security feature. I had trouble getting my online account going for a day or two, but it works fine. I would chalk this up to part of the cost of having a new bank, and not necessarily an indication the rest of the experience will be bad.

I have had other banks that required sending me password and account id information in the mail. There is a lot of opportunity for assuming someone else's identity here, which is why they do this.
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$100.00 Mistake...
Posted by Tgrigg on 04/13/2012
GASTONIA, NORTH CAROLINA -- I have been with RBC Bank for several yrs. NEVER had any problems or complaints. When PNC took over it was only a few weeks I had deposited a hundred dollars through the ATM. I noticed on my stament about a month later where they had credited my account for a hundred dollars. I called and waited on a representative for twenty minutes or longer. She then told me that it never made it to the correct department. It showed on my statment where I had deposited it and then they took it out and credited it back. Not sure what happened but don't like it at all. I have read a lot of really BAD reviews so I will be looking for a new bank SOON before they really mess my account up. Maybe if everyone else would do the same they would go out of business which in my opinion that needs to happen.
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Posted by Kris10 on 2012-04-13:
I had an issue with PNC several years ago. I had money in my account and suddenly they charged me with 3 over draft fees. I hadn't used my card at all, no checks and had made no withdrawls and at the time had no automatic withdrawls. You could see it on my statement over $30 in my account and suddenly over -$90 because of the erroneous OD fees. I went into a branch to get this corrected and they wanted to argue with me that I really didn't have ANY money in my account and they were in the right to take my money. THEN they tried to charge me fees on top of all that for trying to get THEIR error fixed. I told them to give me my money and close my account, or I would call the police and have them charged with theft. They gave me $20 back and I said screw it and walked away. Haven't been back yet.

I say get out while you still have your money.
Posted by trmn8r on 2012-04-13:
I do not understand the complaint. As written, this happens at my bank. A transaction will *appear* to be reversed and then done again, like some sort of bookkeeping thing. This happens with my TD Ameritrade stock trades sometimes as well.

I love PNC after 2 years with them. I wish I knew more details to be able to understand your complaint better.
Posted by BigAl on 2012-04-13:
This seems to be purely an accounting issue that had no impact on the amount of money in your account, but without more details, impossible to be sure.
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Posted by Obie5k on 03/03/2012
SOUTH AMBOY, TEXAS -- In 2001 I opened savings accounts for my 5 children. Then we moved away in 2006. I did not receive any communications from the bank. In 2009 I contacted the #800 listed on the last statement I had received in 2006 and was told to call the branch where the accounts were opened. From 2009 through 2011 I was given so much run around by the various managers that claimed they were in charge and operators who recognizes my voice and my phone #. Now residing in Texas I was at the mercy of these people I spoke to, who tried to tell me that nothing can be done to return monies put into savings account for minors and now has been used up(stolen) by the bank for fees.

My question remains how can you teach a child about savings if the banks will steal their money and claim they were used for fees and how can my children get their money back?
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Posted by Inat on 2012-03-03:
were they free savings accounts? Did teh terms of the accounts change between 2001 and 2011?
Posted by clutzycook on 2012-03-03:
You may not have taught them much about saving, but you did teach them a valuable lesson, regardless. Don't leave money in an account with no monitoring. Just because there were no fees when you opened the account doesn't mean they won't change their tune later on, especially in this day and age. And if you move, make sure you give them your new address and follow up if you don't hear anything after a couple of months.
Posted by Nohandle on 2012-03-03:
Some among us honestly forget about some accounts set up many years ago. It could be for ourselves or a family member. And yes, banks change ownership and either decide your account can be written off or eaten up with monthly charges. Often the account holder knows nothing about it unless he keeps up with it on a regular basis.

It happens, no kidding, and this is where many bank employees once enjoyed helping themselves to once what were called *dead accounts* with no activity for a long period of time. When a bank examiner came in those were eventually caught but I believe they are far more knowledgeable now. Too many other ways to steal other than the most obvious places to look.
Posted by tnchuck100 on 2012-03-03:
You betcha there is a lesson they can learn here. Never trust a bank. Monitor your money and their shenanigans constantly. They get better every year at contriving ways to separate you from your money.

Your best bet will be with credit unions and local banks.

Just curious, how much money in total did they pilfer?
Posted by trmn8r on 2012-03-03:
It's very hard to evaluate your complaint without knowing the details of what fees you were charged, if you were made aware of the fees at the time the account was opened, if the fees were instituted after the account was opened and the bank claims it notified you, etc.

I opened an account at PNC 3 years ago and I love that bank. I'm sorry your experience is not at all like mine.
Posted by tnchuck100 on 2012-03-03:
Strange thing about these kinds of "notifications".
If you notify a company of something the law requires you to prove the company received it. To do that you must send it certified mail/return receipt requested.

However, the law will allow a corporation to send you something via US Mail pre-sort standard (bulk rate) and consider that legal notification whether you receive it or not.
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Personal complaint
Posted by NMSTrom on 02/14/2012
CHARLOTTE, NORTH CAROLINA -- I have been a happy RBC Bank customer for over 18 years. That goings back to when they were Centura Bank. That transition was very smooth. PNC will complete the RBC acquisition March 1st. Every correspondence I've received from PNC seems condescending. I was going to wait until the PNC was in full swing to decide to stay with them or not but after reading a number of PNC reviews I am going to find a new back today before they screw everything up for me here.
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Posted by warddw1526 on 2012-02-14:
Maybe you should give them a chance, rather than leaving due to other reports and condescending correspondance
Posted by Terminator's ghost on 2012-02-14:
I would suggest sticking with PNC only because I opened an account with them two years ago and I love the bank. I have experienced "condescension". Can you be more specific about what happened?
Posted by TINA on 2012-04-13:
I as well have been with RBC for 7yrs. NEVER had any problems. If you had to call there was Never a long hold time. With PNC I held the line for twenty minutes or longer...which I had to call about an issue on my statemet. There was a hundred dollar adjustment made to my account. It was a deposit that i had put in about a month prior that didnt go thru. They adjustted my account a month later, said that it never made it to the correct department. Now what if I hadn't had the atm depostit slip...guess I would of been out of a hundred dollars. I have read many reviews and I don't like what I'm reading. So I will be removing my funds and finding another bank SOON!
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Modification Process
Posted by Dc818419 on 12/29/2011
After reading other complaints I realize PNC does this to everyone, I have been working with getting modification since May 2011 and I'm no further into it, they keep asking to fax updated info never once have called me, I spend hours of my time calling and calling and faxing. with absolutely no results. I don't believe they ever intend on modifying your mortgage and just to shut you up keep asking you to fax info that sometimes they receive and then turn around and lose it????????This process has been so stressful, but I'm sure once they don't receive a payment I will get my very first phone call from them since last may 2011. Customer service there isn't any. I'm trying to work with them and stay her in my property but there is no one home at PNC..........TOTALLY FRUSTRATED DON'T KNOW WHAT ELSE TO DO. I have done the leg work and got nothing from them. At one point they were forwarding me to a voice mail of someone who didn't work for them anymore and hadn't for a whole month lol, How does something like that happen, I'm sure it was done on purpose to not have to deal with customers, If I was behind on a payment I'm sure I would have had a live person on the phone not a VM of an employee that left a month prior. It's now December 2011 and they are asking me to update my file again and fax updated info again, I just did this Oct 2011 lol, If anyone out there has any advise please forward.

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Posted by Kris10 on 2011-12-29:
Can you go into a local branch and update the info there? That way you know they have the information. Also, if you go to a local branch, you might be able to speed things along a bit.
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Bad Investing
Posted by Cgram7upp74 on 10/14/2011
PITTSBURG, PENNSYLVANIA -- My mom died 6/09 and left my Brother and I a million dollar trust fund Through PnC bank. A single trust to be divided which was silly in my opinion. PnC promised the fund would last long because it will make 5% per year but so far, every quarter is has BIG minuses in front of money left. They have taken and/or lost about 400k so far. Last statement had a 70,000.00 loss to the fund. WOW this is horrible and I feel the bank is plain out ripping me and my bro. off!!!!!!!
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Posted by bob93 on 2011-10-14:
You better see a lawyer that deals in trusts.
Posted by DebtorBasher on 2011-10-14:
I agree with Bob, you have to get an attorney involved, especially with that amount of money being involved.
Posted by Clamshell on 2011-10-14:
Cut the lawyer out and get your stuff now! Demand a real accounting... could be he's overbilling (nah... lawyers never do that) or otherwise frivolously wasting the available assets, which would go against his "fiduciary duties".

Get the $$$ and put it in tax free munis.

Posted by traceylynn on 2011-10-15:
was it a *true* trust fund or an investment fund? If it was an investment fund with the turn in the market it could be very true it has lost 400k. If not you need to get a true accounting like the poster said above and figure out what is going on. Also if she had bills owing did they take the amounts out of it? That is a possiblity too. Good luck to you and condolences
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Electronic Transfer Limits
Posted by Csnollygoster93 on 09/19/2011
You have to drive to a physical branch of PNC Bank, withdraw cash, and then physically deposit money into a competing bank if you want to move more than $2,000 or have it available for withdrawal in less than three days! Good luck if you want to move more than $10K immediately, as their branches won't give you that much cash and their cashier's checks still take a day to clear. Welcome to PNFee Banking.
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