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PODS Enterprises, Inc.

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24 Reviews & Complaints

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Posted by Xrayteck on 03/11/2005
MEMPHIS, TENNESSEE -- I had just purchased my first house, and was just going to hire out to have my stuff moved, since that is something that we all enjoy doing ourselves. When one day I passed by a house that had this big box out on the street and the word "PODS" on it's side. WHAT A GREAT IDEA!! Wrote the number down, called them, you get the POD for 30 days, they drop it off, you take your time to pack it, they pick it up, and deliver it to wherever you want it to go, even store it for you if you want. All for about $250.00. Now that blows anything out of the water, except maybe hiring to have it done. LOL. No renting a truck, having people on the same day help you, no hurrying to get the U Haul back on time. 30 DAYS!!! Best decesion I have ever made. THANK YOU PODS!!!!!!!!!!

     
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Posted by Kahoona on 2005-03-21:
We used PODS.COM in a recent move and were very happy that we did. The POD was easier to use than a truck.The floor is at ground level.We took a week to fill it. It arrived with our clothes still hanging from the clothes bar which amazed me considering how badly items in transit are usually shaken. The other thing is the flexibility it gave us. We moved to the Keys in Florida.We took a vacation on the way there and stored our belongings in the POD at the wharehouse.When we got to the Keys we found that our rental house was infested with vermin and uninhabitable and that ws could not move in. The next morning we were evacuated because of an approaching hurricaine. We went to the POD on the way out of town and removed a few things we would need and put in a few that we wouldnt. The POD went to storage in Miami. We evacuated To a beachfront hotel in Cocco Beach (not too bad ;-].) It took a month to find another house but when we did they brought us the POD with everything in good order.I don't think that a mover could do the same. We never could have done that with a rental truck. Best thing we could have done.
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Consumers Beware if Damage Occurs
Posted by Ssals59 on 02/19/2009
LITTLETON, COLORADO -- I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accommodating with changes and seemed like a dream come true for my moving experience. I spaced my POD units out over a a few days for packing. The delivery to my new home would be within a few weeks.

When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.

There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down. I took pictures of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.

After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move.
Read Company Response
Company Response on 03/02/2009:
March 2, 2009

Via Internet

www.my3cents.com



RE: (100875821)
Complaint # 49635

On 1/19/09, ****** contacted PODS, Inc. to file a claim for content damage due to water intrusion and the claim was processed. On 2/20/09, ******* was presented an initial offer in the amount of $1,000.00 as a no fault/goodwill gesture with which she declined. This matter remains open under re-investigation as per ******* request until such time as an agreed upon resolution is determined.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that ******* experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at (727) 538-6332 with any questions or concerns.

Sincerely,


Arlene Vogt
Incident Resolution Administrator

     
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Posted by Sparticus on 2009-02-19:
Thanks for this review. My wife and I almost used PODS last summer when we moved. Good to know they don't stand behind their product... won't be using them in the future.
Posted by BokiBean on 2009-02-19:
Shame on Pods. Seriously.
Posted by Soaring Consumer on 2009-02-19:
Shame on PODS indeed.

File a claim in Large Claims court.
Posted by KCRovert on 2009-02-19:
It's too bad PODS wont make it right for you. We have used PODS a couple of times without a problem. Of course, we didn't have any damage so we didn't have to deal with them post-use.
Posted by arcamean on 2009-02-20:
Im tempted to use pods and see if they uphold their promise myself. Thanks to your warning though, ill make sure to risk nothing I can't live without. Its such a shame though, they are almost more expensive to move from washington to arionza than if I got a uhaul... I know the idea is no hassle, but this certainly sounds like a hassle to me.
Posted by JoshB on 2009-05-24:
We used Door To Door Storage and were quite happy with our experience, although we didn't have any problems to deal with like you did. In case you need an alternative next time.
Posted by DebtorBasher on 2009-05-24:
The customer's full name needs to be snipped from the company's response. I sent an IM to addy so they can take care of it...though no harm was intended by PODS, it is still the poster's personal info.
Posted by madconsumer on 2009-05-24:
the company response seems very reasonable. good job pods!!

best answer.
Posted by mrindianajones on 2010-04-17:
I had problems just as bad with them and made many complaints to on many sites as well. I will be glad to see them shut down.
Posted by TaM on 2012-11-25:
Thank everyone for your comments I just looked PODS up to utilize them because I'm getting ready to moveThank The Lord I read reviews first we don't have a lot. But what we do have I certainly don't want to lose. Just lost a lot of things last year in that durango or whatever it was called we are lucky to have salvaged what we did. Thankyou all for doing such a service and telling the truth saving others heartache that happened and I'm sorry for you loss. I hope If ledigation happens for you they paay you for all your time and trouble also.
Posted by FORMER EMPLOYEE on 2013-07-03:
While I never used a POD personally, I did work there for a year and a half. I do know that they offer a Contents Protection Option. The reviewer did not specify whether or not she took this option, but (assuming she declined the coverage) with over $20,000 worth of items in the container, why would you take the risk? To me, whether or not the company stands behind behind their product wouldn't make a difference. I would still err on the side of caution. There is no love lost between PODS and myself, but it's just common sense. If you don't take the protection offered, then you have to assume the risks that go along with it.
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PODS Sucks in Florida, too!
Posted by DogGirl on 09/17/2009
I used PODS in the year 2000 and had a "fond memory" of the experience. It made my simple local move easier because I didn't have to rush to get everything done in a day. My memory of the time was no more than this, however.

In 2006, I was fortunate to find another service that was cheaper...The Mobile Attic of Tampa Bay. The unit was ALL METAL construction and was very secure. I felt very confident in placing my belongings in that unit, again for a local move. It was a great experience. I was very happy with that company.

When I moved again in 2007 (yes...I've been moving a lot lately), I discovered that the Mobile Attic couldn't cross county lines (they are in Pinellas County...I moved to Pasco County), so I was unable to use them and just went with renting a truck.

Then I thought a window had opened for me to move across country from Florida to California, which is "home" for me. I had a vague memory that PODS was pretty good and then discovered that they moved across country. It was the perfect answer to not having to drive a truck and my car across country.

I made the arrangements and the PODS unit was set to be delivered on Friday, 9/11. When my plans for moving to CA fell through, I called PODS and explained the situation. They readily cancelled my first reservation and started a second. In all of my communications with PODS, whether via phone or e-mail, all they ever told me was that there would be an additional "final pickup" fee, but NEVER said how much it would be. The initial delivery fee was $48.50. I just assumed it would be that, plus whatever mileage difference from the first delivery. This is just a little background on this fee.

When the PODS unit was delivered on 9/11, I was completely dismayed by the condition and construction of the unit. It wasn't what I recalled at all. It had a corregated plastic roof and wood floor with 4x4" beams as the "framing" for the metal sides and plastic roof. I was not happy. Oh, it was also much smaller than I remembered and compared to the Mobile Attic container I had used previously.

My first thought was, "Thank God this isn't going across country!" My second thought was, "All my stuff would never have fit in here!"

I thought about it more over the weekend and decided that I couldn't risk placing my furniture and other belongings in that unit for any extended period of time (I had planned for the "move" pickup three weeks later). There was absolutely no protection from the humidity, which is extreme this time of year. I just didn't have any confidence in the unit at all. It just scared me. After reading the posts on this website, I know I made the right decision.

Here's where the fun begins. I called first thing on Monday, 9/14, to tell them how I felt and to find out what my options were. They told me there would be a final pickup fee of $82.50 plus tax or $88.28, but that I would "get the rest back." They had already charged my credit card $170.94. I figured I might get the other $30 credited back to my credit card.

I asked them to explain why it was so much more than the initial delivery fee, especially since the unit was in its original location. They said something about giving people a break in the beginning to "get them started" and then they recoupe it in the final pickup fee. I was incensed! I asked again for her to explain the fee and she said that the fees were set locally. I asked her to have someone locally call me so I could discuss it with them. No one ever called me.

Today I looked at my credit card account online and the $88.28 was in addition to the original fee they charged!

I received an invoice in the mail today for the original $170.94. On it was a reminder statement letting me know that there would be a delivery charge imposed at the time of final pickup, the base of which would be $69 and included 20 miles. Any excess miles would be billed at $2.25/mile. There was also a phone number to call for any questions, which I had several.

I asked the first person I spoke to how the $88.28 broke down and how the $69 base fee played into the total. Since the location was unchanged, I needed to know if the 20 miles that was covered had to do with the distance from where the unit was being taken back to and just where that was exactly. She couldn't answer either of my questions and couldn't define the fees I was being charged. She couldn't help me AT ALL. I asked her to please get someone on the phone who could answer my questions. I got a supposed supervisor named Tonyia. All she could do was reiterate what the first woman had told me, but with far more attitude. Yes, I was frustrated and angry...I'll admit that. They both just talked in circles around my questions. When I asked Tonyia if there was someone in management that I could speak to, she simply said, "No." I said, "So you're it for me?" She said, "Yes." I said, "So you're the top of the food chain at PODS?" and she said, "Yes." I told her flat out that I didn't believe her, not for a second. I was livid.

I don't know how this whole thing will play out, but the fact that I paid $260 to have a PODS unit sit in my yard for three days without even having been touched is absolutely ridiculous and outrageous. Although I realize this is not an enormous amount of money, it's a big deal to me, which is all that matters.

I sent an e-mail to a "consumer resolution" e-mail address I found on this site. There was another phone number published all over their website, but it's not a working number (866-229-4160). That's when I started looking for a website like this. We'll see what happens.

Wish I had looked for this website BEFORE I made my first reservation. I'm SO GLAD my move ended up being local!
Read Company Response
Company Response on 02/25/2010:
2/25/10

DogGirl


Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

     
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Posted by matrix0269 on 2010-10-23:
I wish I had done better research before using PODS and I would have seen all the dissatisfied customers. My experience was going satisfactory until the time the PODS were to arrive at the final destination, which seemed to take longer than I had been told, I had to call them a few times to find out when the PODS will arrive since I was moving from Florida to New England and it took 7 days for the move and had little time to be waiting for this. The worst part of my experience with PODS is when I was to return the first POD back, (I had used 2 and it was not cheap)I called to arrange the pick up on the last day of the month I had paid for, being told I had a "5 day grace period" at the end of my first month to return the POD before being charged for the next month, I made arrangements for pick up the very next day, well they charged me for the second month along with the insurance/protection fee of $47, after 3 calls to PODS they agreed to refund the monthly storage fee but refused to refund the $47 which I think is absolutely ridiculous to not only have to pay this for an empty POD but also for only having the container for about 8 hours into the next month. After talking with PODS condescending customer service rep's the bottom line was they would rather keep my money and have a very dissatisfied customer. I will never use PODS again ! People beware this company is a bunch of thieves !
Posted by Mad Person on 2013-08-19:
Pods is the most simple of terms is a rip off company. There employees are slugs, the charges are crazy and they really think that such things are going to go away. Not in my life time. I will find every consumer boards out here and slam them every chance I get. NEVER AGAIN!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Delivery Time
Posted by Pilondenis on 12/13/2013
LITTLE RIVER, SOUTH CAROLINA -- This is just one of many issues I had with scheduling deliveries with PODS. When I called to schedule delivery for the first of 3 PODS, I specifically requested for AFTERNOON delivery. They agreed.

The day before the delivery I received a voice mail saying they would deliver between 7:30 AM and 10:30 AM. Could not take the POD at this time since the previous owner would have a moving truck in the driveway until noon.

I called and they told me according to their new schedule they could not deliver in the afternoon only morning. I had to reschedule delivery to another date and I will try to reschedule the help I had to empty he POD.

They also told me they could only pick up the empty POD 5 days later. According to our HOA rules, we cannot leave containers more than a day outside. I am not sure what kind of penalty I will have to pay for this and it is a bad start for us with the HOA (Home Owner Association) and our new neighbors.

Also although they asked me where I wanted the POD, I said the POD door facing my garage door in the driveway, their order says they will deliver the POD facing the back of their trailer: in other words, anywhere they want....

BEWARE, the fine prints in their user agreement gives them a license to do almost anything they want.

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
PODS Wrongful Auction Los Angeles/Anaheim/Sylmar
Posted by on 12/29/2012
CLEARWATER, CALIFORNIA -- My family of 6 suffered a wrongful auction in Los Angeles. We lost ALL of our life's possessions, pictures, memorabilia - lots of our children's things too. EVERYTHING WE OWNED! We are completely devastated; I can't let it go. I imagine all of our photos, trophies, certificates, keepsakes in a trash dumpster; it is absolutely shameful!


The Company claimed that they mailed letters to us but we never received anything. We made our payments and The Company had our billing address. By their own account they mailed to the address we moved from. We believe this is a negligent act that is common with The Company. Our mission is to ensure this NEVER happens to anyone anywhere else!


We have "dug deep" in research and gotten legal advice. Here is the legal benefit of our experience: Collect your evidence and email me/contact me we know of an attorney with experience in self storage cases, that knows how to find noncompliance within the self storage laws which is the key to obtaining
relief. We can help each other in making sure this never happens again to anyone else while pursuing all legal remedies due to us.

If you do not intend to help us obtain a positive resolve; please keep all negative, judgmental and unwarranted comments to yourself. Love and Light to ALL!

Sincerely,
[snip]
     
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Posted by At Your Service on 2012-12-30:
This is absolutely sickening. I've got some understanding in what you're describing and may be able to aid.

A few questions...

Is the storage facility within California?

You state, 'We made our payments and The Company had our billing address." Is it correct that, without dispute, you absolutely made every payment and were up to date on all storage fees? And that you had not and were not paying late on any such fees?

They had your address as one you used to live in. Did you ever provide them, preferably in writing, notice of your new address? Did you have an address forwarding placed upon your address with the mail? This will normally forward your mail for one year.

Based upon the previous question, how long did you have the items within storage? How long after the auction did you find that the contents were no longer there? How long has it been since then?

Seriously, I'd like to help if at all possible. Let me know.
Posted by BobSF on 2012-12-30:
Talk to a lawyer(s) - many will let you have 1/2 hour to an hour free to discuss your case and if they can help you. For this, my opinion is that you do not need a specialist, it sounds like a breach of contract that any lawyer should handle. If you can prove (cancelled checks or credit card statements) that you paid you have a very good argument. Good luck.
Posted by madconsumer on 2012-12-30:
what was the reason they gave for auctioning off your container?

generally if a container is to be auctioned off, i think they go 6 month with no payment before they process it for auction.
Posted by At Your Service on 2013-01-01:
Was hoping to hear from you by now. Have you got the issue resolved?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Pick up and deliver 6 days a week except from White Marsh location
Posted by Clemsonstudent on 09/25/2012
WHITE MARSH, MARYLAND -- I called PODS to find out about their services. They said they would deliver a POD to my current address, pick up the POD and take it back to their storage center and then deliver to my new location. I was asked about where I was moving to. I informed them that I was moving to zip code PA. They did not inform me of any limitations with that move. I schedule delivery of my POD to my old address in MD for Friday, 24 Aug 2012. They delivered it on time. I scheduled pick up on Monday, 27 Aug 2012. They picked it up on time. On 30 Aug 2012, I called PODS to schedule delivery to my new address in PA. They informed me that the only dates they had available were 11 Sept or 13 Sept. I asked for something earlier, but they did not have anything. I hung up and later received confirmation in my email. However, upon inspection of the email, I noticed the address was incorrect. So, I called back to correct that. During this call I was notified that the reason they only had, at the earliest, 11 or 13 Sept was because the Baltimore (White Marsh) location was only open on Tuesdays and Thursdays. So, I asked to speak to a supervisor. I explained that I was never told that there was such a limitation when I originally signed up with PODS. She apologized and said she would contact the location. She then told me that when she tried to contact them, nobody answered because of the time of day. She said she left a voicemail and sent emails. She said she was off on Friday 31 Aug, but she would let me know if anything could be done for me by Saturday. I was not satisfied with waiting until Saturday, so I called back on Friday 31 Aug and spoke with a different team leader/supervisor. I explained that I was never informed at time of original order. She said she would call the location to see if they could do anything for me. After a minute she came back and said there was nothing they could do for me except put me on a wait list in case someone cancels. She said she would also check on my account to see if anything changes. I then asked about why I was not informed of such a limitation. She said because the customer service representatives do not see those delivery limitations until the schedule the delivery. I had to tell customer service where I would want final delivery, but I guess they do not take the time to find out any limitations. However, I was informed that this location has this limitation for the foreseeable future. It is not as if this limitation changes on a daily or weekly basis. Had I been aware of this limitation, I would have never used PODS. I feel like I have been deceived by this practice. Simply because there computers do not list these limitations at time of original orders, my wife and I have to be severely inconvenienced and not move into our new house completely until a week after we originally have planned. We went with PODS, which is more expensive than other options, because it was sold to me as the most convenient option. However, due to these limitations that were never explained it is anything but convenient. When I suggested they pay a driver extra money to work longer and deliver my POD on a different day, that was not even entertained. I felt like PODS was holding my property hostage. I cannot state this enough, I would have never used PODS if I knew about the limited delivery days when I placed the initial order. If anything is a great example of deceptive practices, this is it. On the PODS website under the long distance moving and storage, there is a FAQ that states, "Do you pick-up and deliver on weekends?
PODS operates all locations 6 days per week and in some locations 7 days. We recognize the need to offer loading and unloading flexibility and we do not limit the time the PODS container can stay on your property. Local ordinances may be applicable. You may want to check with your local authorities." My move was approximately 1 hour from White Marsh, but I was told that because of the distance, the only days the White Marsh location delivers are Tuesdays and Thursdays. This is in direct contrast with the information on the website which states they are opn 6 days a week. This information would have been helpful when I initially placed my order. Like I mentioned earlier, with these limitations, I would have chosen a different route and not used PODS. Everything with PODS is computerized. How can these limitations not pop up on the customer service representative's screen when a customer tells them where they live and where they are moving to??? This mystery baffles me. I highly recommend to anybody that asks that they avoid PODS and go with something more reliable and affordable. PODS deceived me and from the different reviews I read, seems to have deceived others too. The company does not seem to care and the individuals I spoke to offered a hollow apology trying to get me off of the phone.
     
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PODS Destroyed $1,700 worth of our possessions
Posted by Fight PODS on 02/22/2011
FLORIDA -- We have a confirmed loss of a little over $1,700 and an unconfirmed loss of priceless heir looms and gifts from family due to water, ice, and mold damage resulting from water entering our PODS container while moving from Los Angeles to Lake Tahoe. The insurance company (which we paid extra for through POD’s) has refused to respond to our inquiries, and will not allow us to initiate water tests on the container from an independent company. They have chosen to rely on the POD’s water test only – This is a clear conflict of interest and cannot be relied on since they have a vested interest in not being honest with the water test results. We have picture evidence of damage to our belongings, as well as images showcasing ice that had formed inside the POD and under boxes which caused all of the boxes and the items inside to freeze and stick to the floor. Additionally, we can provide a list of all items that were damaged along with pricing. POD’s clearly guarantees safe and weatherproof containers on their website, TV ads, and billboards.
Having browsed through the web in search of others who have been victimized by PODS, we realize that alone we cannot fight them, however, if we band together, we know we can not only fight, but Win a large class action case. Therefore we are currently searching for a lawyer to represent our case and other victims who will join in our fight. If you can help us, or you want to join the fight because you are a victim, please contact us at: FightPODS@eppicTV.com
Thank you,
Lydia and Jarrett Grimes
Read Company Response
Company Response on 03/03/2011:
While in the process of reviewing and presenting a suggested resolution to the content damage claim dispute, PODS Enterprises, Inc. has agreed to respond to the complaint filed on My3Cents filed 2/22/11 and proceed with the damage claim for Mrs. Grimes’ contents as a gesture of good will.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mrs. Grimes may have endured. PODS Enterprises Inc. prides itself of its quality customer service and I regret that Mrs. Grimes feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Inc. considers this matter resolved.
     
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Posted by Venice09 on 2011-02-23:
I wouldn't wait for a class action suit. Sometimes all it takes is a letter from an attorney to get a company to negotiate a settlement. Take your evidence to an attorney and get their opinion. You could also take this to small claims court on your own.

Whichever method you choose, good luck getting restitution for the damages.

This is very helpful.
Posted by getoverit on 2011-02-23:
I'm inclined to agree with Venice. You can probably at least consult with an attorney for nothing or a small fee. And small claims court might be a good option as well. You have some evidence and this seems to be a pretty clear-cut issue.

As Venice says, a class action suit would take all kinds of time and an attorney would be likely to take a good-sized portion of any settlement.
Posted by momsey on 2011-02-23:
I think you should just fight them on your own. If you get involved in a class action suit, it will take years and the only people who will come away with any money are the lawyers.

I agree with Venice's suggestion - talk to a lawyer and/or try small claims court. Why wouldn't you try that?
Posted by azRider on 2011-02-23:
I'm with everyone else on this. don't wait, waiting can hurt your case. get to small claims or talk to an lawyer and see what you can do. make sure you have lots of pictures.
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PODS is way too expensive and I won't use them again
Posted by D0n on 02/10/2011
CLEARWATER, FLORIDA -- PODS is way too expensive and I won't use them again.

If you have temporary storage needs do not call PODS unless you want to spend a small fortune. They gouge you with delivery fees, non-asphalt surface fees, monthly fees and finally pick up fees. They charge you an extra fee at every possible change they get. It is sickening.

If you need storage do yourself a favor and go to BJs, SAMS, Costco or one of the big box stores and buy a 10x20 "garage in a box" for around $300. These are fairly easy to set up (you can do it alone in a couple hours) and they're very sturdy.

With the "garage in a box" you can store your stuff for as long as you want without having PODS sucking your checking account dry every month.
When you're done with the shelter, throw it away or give it away. You'll have saved yourself $100's or $1000's when it's all said and done.

NOW>>> IF YOU NEED TO MOVE... don't hire a POD! Google this too... they are very rough with the pods and will not honor insurance claims without a long drawn out fight.

Instead, go to www.uship.com and get bids on your move. You'll save yourself $1000's here too.

PODS and Carrie Ayers suck.

     
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Posted by Alain on 2011-02-11:
If the cheaper way works for you, go for it.
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Horrible Company
Posted by Lilliputian on 09/22/2010
This is a horrible company. The customer service representatives are completely incapable of doing their jobs. They constantly put me on hold to ask a manager even about simple moves. Every phone call lasted at least 20 minutes some as long as 2 hours to schedule a move. At one point, they said I did not have a reservation yet the POD was sitting in my driveway. Deliveries/pick-ups would be scheduled without my confirmation and quoted prices would change. I would never use this company again nor would I ever recommend it to others.
Read Company Response
Company Response on 09/23/2010:
lilliputian,
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.



     
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Posted by Anonymous on 2010-09-22:
Thanks for the warning about PODS. I've often heard they are very expensive for something that was supposed to be an affordable alternative.
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PODS service is horrendous
Posted by PODSsucks on 08/07/2010
Horrendous service from PODS. This company just cannot get their act together. After dropping the ball multiple times throughout this process, PODS has made the delivery almost unbearable. Every time I called them to check on delivery of the empty POD, pick-up of the packed POD, etc. I found that they either incorrectly recorded my information from the previous call or didn't take the information down at all. If you are game to use them (I never will again), you MUST call and confirm and call again and reconfirm every thing they say they will do. My POD delivery was scheduled three weeks ago for yesterday (Friday). They called the night before (Thursday) to say they had too many orders to deliver and would deliver Saturday instead. I mildly complained (by this point they have really beaten me down) to no avail. I called them this morning (Saturday) to confirm the delivery. PODS gives you a 3 hour window and tell you they will call 30 minutes in advance. I reconfirmed (had done this before) that I did not need to be present for delivery. They confirmed I did not need to be here. I had a meeting about 20 minutes away and planned to leave to return once hearing from the driver, but wanted to be certain that they would deliver just in case. I confirmed that the driver would be calling me 30 minutes in advance. I confirmed that the number he should call was my cell number. Mid-afternoon the driver called to say he was at my house (not on the way, but AT my house). He then told me that he could not deliver without me being there because there were some branches that he would brush with the truck coming in the driveway and I might need to sign a waiver. He needed to call his dispatcher to discuss. These "branches" are very small foliage from a small tree close to the driveway. I gently brush them every time I drive down the driveway in my SUV. I told him not to worry about the branches, but that I'd be happy to sign a waiver if he needed it and that it would take me 20 minutes to get there. I also pointed out that he had not called 30 minutes in advance as promised. He lied and claimed he had called and left a message on my answering machine. When I asked him what number he called, he gave my old Connecticut home number. Interestingly, there is no answering machine on that number, it simply rings and rings if you call. So it would not have been possible for him to leave a message. Obviously, he had my cell number because he had just called it. I immediately headed to the house. On my way the driver called to say the dispatcher said yes I needed to sign a waiver, but he had instructed the driver not to wait but to leave. I complained bitterly pointing out that he had not called 30 minutes in advance and that it would not have been possible for him to leave a message as he claimed and that I would be there in 10-15 minutes. I asked if I could talk to the dispatcher. He said tough luck and gave me the PODS 800 number. I called on my way home. They were absolutely no help. I tried everything I could to get them to have the driver wait. It made no difference to them that the driver had not called in advance (or called an old number despite the fact I had given them my cell phone number numerous times and they obviously had it because that's the number he called when he arrived at my house with no notice). They didn't care that the driver had obviously lied about leaving a message on my answering machine. I arrived home 19 minutes after talking to the driver and he was gone.
Read Company Response
Company Response on 8/22/2010:
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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