Consumers Beware if Damage Occurs
LITTLETON, COLORADO -- I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accommodating with changes and seemed like a dream come true for my moving experience. I spaced ... read full review11 Replies - Latest reply on 07/03/2013
EASTON, PENNSYLVANIA -- I would like to inform consumers Not to Use PODS at all. Please start boycotting them. You are not covered by anything covering agency if you use PODS.
If your furniture is damaged while in a POD ... read full review6 Replies - Latest reply on 01/31/2009
CLEARWATER, FLORIDA -- PODS is way too expensive and I won't use them again.
1 Replies - Latest reply on 02/11/2011Add reply
If you have temporary storage needs do not call PODS unless you want to spend a small fortune. They gouge you with delivery fees, non-asphalt surface fees, monthly fees and finally pick up fees. They charge you an extra fee at every possible change they get. It is sickening.
If you need storage do yourself a favor and go to BJs, SAMS, Costco or one of the big box stores and buy a 10x20 "garage in a box" for around $300. These are fairly easy to set up (you can do it alone in a couple hours) and they're very sturdy.
With the "garage in a box" you can store your stuff for as long as you want without having PODS sucking your checking account dry every month.
When you're done with the shelter, throw it away or give it away. You'll have saved yourself $100's or $1000's when it's all said and done.
NOW>>> IF YOU NEED TO MOVE... don't hire a POD! Google this too... they are very rough with the pods and will not honor insurance claims without a long drawn out fight.
Instead, go to www.uship.com and get bids on your move. You'll save yourself $1000's here too.
PODS and Carrie Ayers suck.
The PODS delivery guys was awesome, went out of his way to help. The problem is with the customer service/billing. First of all, I think the way PODS does their quotes is disingenuous. If you get a quote for moving, the quote only includes initial delivery and first months rent - it does not include the relocation or the final pick of up of the container. In the end, it will likely cost at least double what they quote. The particular problem that I had was that I had it originally quoted as storage. Then, when things changed and we instead used the pod to move, I had to pay according the higher "storage pricing structure". I was told that even though I didn't use their central storage facility, the fact that I didn't revise the quote makes it impossible for me to use the cheaper rate. It was told several times over the course of a couple weeks that a "platinum" service representative would call me back, but that never happened. PODS customer service reps were very rude and unhelpful and the 25 mile move cost me over $650!!!. Don't chose PODS, for the same money you could hire professional movers!1 Replies - Latest reply on 07/29/2010Add reply
RIVERSIDE, CALIFORNIA -- We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance ... read full review4 Replies - Latest reply on 07/24/2012
SLC, UTAH -- PODS really sucks. BEWARE!!! I thought the convenience would make the cost worth it - I could not have been more wrong. First - the company was supposed to pick up our load on the 18th of December - the ... read full review2 Replies - Latest reply on 06/13/2009
MEMPHIS, TENNESSEE -- I had just purchased my first house, and was just going to hire out to have my stuff moved, since that is something that we all enjoy doing ourselves. When one day I passed by a house that had this big ... read full review1 Replies - Latest reply on 03/21/2005
LITTLE RIVER, SOUTH CAROLINA -- This is just one of many issues I had with scheduling deliveries with PODS. When I called to schedule delivery for the first of 3 PODS, I specifically requested for AFTERNOON delivery. They agreed.
The day before the delivery I received a voice mail saying they would deliver between 7:30 AM and 10:30 AM. Could not take the POD at this time since the previous owner would have a moving truck in the driveway until noon.
I called and they told me according to their new schedule they could not deliver in the afternoon only morning. I had to reschedule delivery to another date and I will try to reschedule the help I had to empty he POD.
They also told me they could only pick up the empty POD 5 days later. According to our HOA rules, we cannot leave containers more than a day outside. I am not sure what kind of penalty I will have to pay for this and it is a bad start for us with the HOA (Home Owner Association) and our new neighbors.
Also although they asked me where I wanted the POD, I said the POD door facing my garage door in the driveway, their order says they will deliver the POD facing the back of their trailer: in other words, anywhere they want....
BEWARE, the fine prints in their user agreement gives them a license to do almost anything they want.
This is a horrible company. The customer service representatives are completely incapable of doing their jobs. They constantly put me on hold to ask a manager even about simple moves. Every phone call lasted at least 20 minutes some as long as 2 hours to schedule a move. At one point, they said I did not have a reservation yet the POD was sitting in my driveway. Deliveries/pick-ups would be scheduled without my confirmation and quoted prices would change. I would never use this company again nor would I ever recommend it to others.1 Replies - Latest reply on 09/22/2010Add reply
PODS service is horrendous
Horrendous service from PODS. This company just cannot get their act together. After dropping the ball multiple times throughout this process, PODS has made the delivery almost unbearable. Every time ... read full review
I ordered a POD online and was quoted a certain amount and then was charged more than double, which came to roughly $1,000 to move 1/4 mile and keep for 1 month. 2 Replies - Latest reply on 06/27/2010Add reply
PFLUGERVILLE, TEXAS -- We rented a pod for a move from Hot Springs to Austin. All went well until they picked up the empty pod.
The driver backed his truck right over a landscape boundary wall, destroying a major section ... read full review7 Replies - Latest reply on 05/31/2010
Late Delivery & Poor Customer Service
CLEARWATER, FLORIDA -- DO NOT USE PODS!!!!!
LATE DELIVERY & POOR CUSTOMER SERVICE!
With absolutely no responses from PODS (except that I would be contacted within 48 hours, ha ha), I have no spent my time filing a dispute ... read full review
I have 2 major complaints about the PODS.
1 Replies - Latest reply on 04/24/2010Add reply
1) The sunroof for light is convenient but does ZERO to block UV. My Tape Disintegrated, items completely lost color. I might as well have left everything in direct sunlight for 9 months since the roof only protects from water. I have pictures of two snow boards which were identical when added and 9 months later one was stripped of its color. I am so glad I ended up not putting my sofa in the thing.
2) The insides are constructed of 4x4s which make fitting boxes sung an issue. The spacing rarely fits the items well and thus your belongings could jostle very easily. The beams are across the ceiling as well. These factors really limits the usable space. Storage with smooth walls makes a good packing job better. Especially is going a distance with the POD.
PODS Sucks in Florida, too!
I used PODS in the year 2000 and had a "fond memory" of the experience. It made my simple local move easier because I didn't have to rush to get everything done in a day. My memory of the time was no ... read full review2 Replies - Latest reply on 08/19/2013
DO NOT USE PODS
My name is Jessica Truesdale,
I order a POD to be delivered on May 1st 2009. I received an e-mail stating that my POD would be delivered between 515-815pm. I am in the process of selling my house and ... read full review2 Replies - Latest reply on 06/19/2009