PODS Enterprises, Inc. - Page 2

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1.0 out of 5, based on 5 ratings and
26 reviews & complaints.

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Consumers Beware if Damage Occurs
Posted by on
LITTLETON, COLORADO -- I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accommodating with changes and seemed like a dream come true for my moving experience. I spaced my POD units out over a a few days for packing. The delivery to my new home would be within a few weeks.

When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.

There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down. I took pictures of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.

After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move.
Company Response 03/02/2009:
March 2, 2009

Via Internet

www.my3cents.com



RE: (100875821)
Complaint # 49635

On 1/19/09, ****** contacted PODS, Inc. to file a claim for content damage due to water intrusion and the claim was processed. On 2/20/09, ******* was presented an initial offer in the amount of $1,000.00 as a no fault/goodwill gesture with which she declined. This matter remains open under re-investigation as per ******* request until such time as an agreed upon resolution is determined.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that ******* experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at (727) 538-6332 with any questions or concerns.

Sincerely,


Arlene Vogt
Incident Resolution Administrator

     
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User Replies:
Sparticus on 02/19/2009:
Thanks for this review. My wife and I almost used PODS last summer when we moved. Good to know they don't stand behind their product... won't be using them in the future.
BokiBean on 02/19/2009:
Shame on Pods. Seriously.
Soaring Consumer on 02/19/2009:
Shame on PODS indeed.

File a claim in Large Claims court.
KCRovert on 02/19/2009:
It's too bad PODS won't make it right for you. We have used PODS a couple of times without a problem. Of course, we didn't have any damage so we didn't have to deal with them post-use.
arcamean on 02/20/2009:
I'm tempted to use pods and see if they uphold their promise myself. Thanks to your warning though, ill make sure to risk nothing I can't live without. Its such a shame though, they are almost more expensive to move from Washington to arionza than if I got a uhaul... I know the idea is no hassle, but this certainly sounds like a hassle to me.
JoshB on 05/24/2009:
We used Door To Door Storage and were quite happy with our experience, although we didn't have any problems to deal with like you did. In case you need an alternative next time.
DebtorBasher on 05/24/2009:
The customer's full name needs to be snipped from the company's response. I sent an IM to addy so they can take care of it...though no harm was intended by PODS, it is still the poster's personal info.
madconsumer on 05/24/2009:
the company response seems very reasonable. good job pods!!

best answer.
mrindianajones on 04/17/2010:
I had problems just as bad with them and made many complaints to on many sites as well. I will be glad to see them shut down.
TaM on 11/25/2012:
Thank everyone for your comments I just looked PODS up to utilize them because I'm getting ready to moveThank The Lord I read reviews first we don't have a lot. But what we do have I certainly don't want to lose. Just lost a lot of things last year in that durango or whatever it was called we are lucky to have salvaged what we did. Thankyou all for doing such a service and telling the truth saving others heartache that happened and I'm sorry for you loss. I hope If ledigation happens for you they paay you for all your time and trouble also.
FORMER EMPLOYEE on 07/03/2013:
While I never used a POD personally, I did work there for a year and a half. I do know that they offer a Contents Protection Option. The reviewer did not specify whether or not she took this option, but (assuming she declined the coverage) with over $20,000 worth of items in the container, why would you take the risk? To me, whether or not the company stands behind behind their product wouldn't make a difference. I would still err on the side of caution. There is no love lost between PODS and myself, but it's just common sense. If you don't take the protection offered, then you have to assume the risks that go along with it.
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Unauthorized Draft/Poor Customer Service/Inflated Pricing
Posted by on
Rating: 1/51
CLEARWATER, FLORIDA -- I signed up with PODS back on 11/2013. The representative barely spoke English. I have been calling following-up on the charges/promises made to me almost monthly. On 5/10/2014 I spoke with a lady that advise me that I would not receive any more storage fee of $223 a month because my move from CA to NJ was coming and my 2 PODS would be in route for delivery. A week later they charged my debit card $223.00. The employees danced around stating this was communicated and this was an authorized charge.

I spoke with Nathan at the PODS FL call center. Nathan said he would like to help me resolve this matter. Nathan and I agreed to not debit any more funds out of my account. I told Nathan that I was going to change my payment method to be sure I do not leave my family without funds. On 5/21/2014 PODS went into my bank account and took $5048 account of my account. This was the same day I got paid. My entire check was taken. I called PODS to complain. It is now Friday and this company has no idea what the right thing would be to do. Please contact the FCC if you have any issues with PODS. Depending on what happens with my follow-up call this afternoon I intend to take legal action against PODS. My email address is rundownda1@gmail to send your information to be included in a class action lawsuit.
     
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Delivery Time
Posted by on
Rating: 1/51
LITTLE RIVER, SOUTH CAROLINA -- This is just one of many issues I had with scheduling deliveries with PODS. When I called to schedule delivery for the first of 3 PODS, I specifically requested for AFTERNOON delivery. They agreed.

The day before the delivery I received a voice mail saying they would deliver between 7:30 AM and 10:30 AM. Could not take the POD at this time since the previous owner would have a moving truck in the driveway until noon.

I called and they told me according to their new schedule they could not deliver in the afternoon only morning. I had to reschedule delivery to another date and I will try to reschedule the help I had to empty he POD.

They also told me they could only pick up the empty POD 5 days later. According to our HOA rules, we cannot leave containers more than a day outside. I am not sure what kind of penalty I will have to pay for this and it is a bad start for us with the HOA (Home Owner Association) and our new neighbors.

Also although they asked me where I wanted the POD, I said the POD door facing my garage door in the driveway, their order says they will deliver the POD facing the back of their trailer: in other words, anywhere they want....

BEWARE, the fine prints in their user agreement gives them a license to do almost anything they want.
     
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PODS Wrongful Auction Los Angeles/Anaheim/Sylmar
Posted on
Rating: 1/51
CLEARWATER, CALIFORNIA -- My family of 6 suffered a wrongful auction in Los Angeles. We lost ALL of our life's possessions, pictures, memorabilia - lots of our children's things too. EVERYTHING WE OWNED! We are completely devastated; I can't let it go. I imagine all of our photos, trophies, certificates, keepsakes in a trash dumpster; it is absolutely shameful!


The Company claimed that they mailed letters to us but we never received anything. We made our payments and The Company had our billing address. By their own account they mailed to the address we moved from. We believe this is a negligent act that is common with The Company. Our mission is to ensure this NEVER happens to anyone anywhere else!


We have "dug deep" in research and gotten legal advice. Here is the legal benefit of our experience: Collect your evidence and email me/contact me we know of an attorney with experience in self storage cases, that knows how to find noncompliance within the self storage laws which is the key to obtaining
relief. We can help each other in making sure this never happens again to anyone else while pursuing all legal remedies due to us.

If you do not intend to help us obtain a positive resolve; please keep all negative, judgmental and unwarranted comments to yourself. Love and Light to ALL!

Sincerely,
[snip]
     
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At Your Service on 12/30/2012:
This is absolutely sickening. I've got some understanding in what you're describing and may be able to aid.

A few questions...

Is the storage facility within California?

You state, 'We made our payments and The Company had our billing address." Is it correct that, without dispute, you absolutely made every payment and were up to date on all storage fees? And that you had not and were not paying late on any such fees?

They had your address as one you used to live in. Did you ever provide them, preferably in writing, notice of your new address? Did you have an address forwarding placed upon your address with the mail? This will normally forward your mail for one year.

Based upon the previous question, how long did you have the items within storage? How long after the auction did you find that the contents were no longer there? How long has it been since then?

Seriously, I'd like to help if at all possible. Let me know.
BobSF on 12/30/2012:
Talk to a lawyer(s) - many will let you have 1/2 hour to an hour free to discuss your case and if they can help you. For this, my opinion is that you do not need a specialist, it sounds like a breach of contract that any lawyer should handle. If you can prove (cancelled checks or credit card statements) that you paid you have a very good argument. Good luck.
madconsumer on 12/30/2012:
what was the reason they gave for auctioning off your container?

generally if a container is to be auctioned off, I think they go 6 month with no payment before they process it for auction.
At Your Service on 01/01/2013:
Was hoping to hear from you by now. Have you got the issue resolved?
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Late Delivery & Poor Customer Service
Posted by on
CLEARWATER, FLORIDA -- DO NOT USE PODS!!!!!

LATE DELIVERY & POOR CUSTOMER SERVICE!
With absolutely no responses from PODS (except that I would be contacted within 48 hours, ha ha), I have no spent my time filing a dispute with American Express. This may be the only way to get resolution.

My complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.

I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation.

The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.
Sincerely disappointed in the service,
Company Response 5/20/2010:
Dear KJRobear,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.
     
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Consumers Beware
Posted by on
EASTON, PENNSYLVANIA -- I would like to inform consumers Not to Use PODS at all. Please start boycotting them. You are not covered by anything covering agency if you use PODS.

If your furniture is damaged while in a POD you are not protected in any way shape or form. They will not file any insurance because they do not have it and their philosophy is 'oh we are so sorry but too bad'

My furniture was stored in Pods from April 7th 2008 until December 22, 2008 when I
discovered that my furniture was soaked. I have been repeatedly asking the Pod franchise to replace my furniture however they have not investigated the furniture but me which has nothing to do with the my furniture being dry and in good shape and coming out of the pods soaked with water and damaged beyond belief.

My furniture is making me sick and it is in my garage. Every time I try to see what I can salvage - I get sick and end up in the Hospital. Plus they refer back to their Franchises and back their franchises even if the Franchise is lying. They have wiped me out on all my furnishings and appliances from the water damage done by their pod.

I have sent e-mails to the Lawyers, President, called on the phone. Now I am calling all the states Sales and Use Tax Division and filing complaints and causing investigations - I started with California because they are the toughest to go through.

I am going to have to get a lawyer to take this to court and also to go to the Media this weekend

I would also warn that if you use First Choice Franchise of PODS in West Easton, PA you will be treated with a very rude and slanderous man. The POD Company itself will not work with you or file any claims because they have no insurance to cover the PODS. USE AT YOUR OWN RISK!!!!! CONSUMERS BEWARE!!!!
     
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Ponie on 01/30/2009:
My question would be: Whose responsibility is it to carry insurance on your furniture? Don't you have homeowners' insurance which would cover this damage? In the moves I've made, in each case there was a disclaimer on the contract that the moving company was not responsible for cartons or articles I personally packed. I've never used PODS but since all they do is drop off the unit and later pick it up, I'm only guessing the consumer would be responsible for insurance. Have they given you an explanation of who should carry this insurance?
jktshff1 on 01/30/2009:
Ponie, I agree about the insurance, Looking on the website I see they are "weather resistant" that sets off some bells. There is probably a disclaimer somewhere in the contract.
lybar, good post vh..
Ponie on 01/30/2009:
jktshff1, I also went to the website hoping I could find an answer to my question. They don't have a 'Contact Us' link either. Don't know if I'll ever have any use for them, but if I ever do after reading this post I'll certainly know the questions to ask. That's one of the good things about M3C--I usually learn something new each time I visit.
jktshff1 on 01/30/2009:
That's why I did the vh thing. I really would not have thought about checking out for leaks. Seeing them sitting in front of houses you would thing waterproof would be a given.
Makes read the fine print mor important.
Anonymous on 01/30/2009:
PODS Enterprises Inc.
5585 Rio Vista Drive
Clearwater, FL 33760 US

727-538-6300
727-524-4500
lybarbano on 01/31/2009:
They are required by law to carry insurance however they are not covered by any agencies such as Moving Companies and Storage Units and since you can have them packed by yourself or someone else the Consumer Advocacy and the Dept of Transportation does not cover them. I have learned a very hard lesson. I had insurance on them additional insurance however it does not cover anything at all and after what I have learned about the PODS and the treatment of People and the lack of response that I have received from them I would tell you Steer CLear - They do high water pressure test - They do not show you the results (you have no idea if they do it on your pod or not)- When what happened was an Ice Damn - A freak of nature which is covered however they say that it is not conclusive so too bad oh well hope you feel better. I am heading once again to the hospital for my asthma from this water damaged furniture. Homeowners insurance does not cover the PODS either. Laws to Protect consumer against this sort of damage done by Moving Companies and Self Storage do not cover them. I am just warning everyone be aware you are not covered by anything if you use them. I am totally wipe out of all my furnishings and too bad they say. Who has that kind of money to replace everything they own today? I certainly don't
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PODS is horrible
Posted by on
The PODS delivery guys was awesome, went out of his way to help. The problem is with the customer service/billing. First of all, I think the way PODS does their quotes is disingenuous. If you get a quote for moving, the quote only includes initial delivery and first months rent - it does not include the relocation or the final pick of up of the container. In the end, it will probably cost at least double what they quote. The particular problem that I had was that I had it originally quoted as storage. Then, when things changed and we instead used the pod to move, I had to pay according the higher "storage pricing structure". I was told that even though I didn't use their central storage facility, the fact that I didn't revise the quote makes it impossible for me to use the cheaper rate. It was told several times over the course of a couple weeks that a "platinum" service representative would call me back, but that never happened. PODS customer service reps were very rude and unhelpful and the 25 mile move cost me over $650!!!. Don't chose PODS, for the same money you could hire professional movers!
Company Response 8/22/2010:
Dear Burleigm,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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Alain on 07/29/2010:
Appreciate the information about the rate structure.
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PODS: Where the customer is anything but king.
Posted by on
I had to move and had about a week difference between when I needed to be out of my old place and when I could get into the new place. So I called Pods and their pricing was comparable to other moving companies. They delivered the pod as requested; I loaded it up, packing it to the brim with my stuff and that's when the trouble started.

When calling to move it to the new place, their pricing had suddenly changed, increasing by almost 50%. By that time, my stuff was already 'hostage'. Yes, I could have unloaded it, made new moving arrangements, but I figured that this was simply a billing error on their part and a quick call to customer service would fix it. -wrong-. In fact, dead wrong. Not only did I make many incredibly frustrating calls to customer service (each time getting a different answer), but they refused to budge and one representative even insisted that I was essentially 'lying'. They even charged my card without asking with the disputed amount.

These guys have atrocious customer service, will change their billing on you without notice and will even charge your card. Reading these reviews online and on sites like www.podsripoff.com, I can see that my experience is not unusual for the way this company apparently conducts business. I wish I had researched more before my move and saved both headache and money.
Company Response 8/22/2010:
Dear Jack Newberry,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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User Replies:
Anonymous on 07/24/2010:
Is it just me, or is it weird that companies like this don't have contracts?
Jack Newberry on 07/25/2010:
Absolutely! Or even a simple invoice emailed once the reservation has been made stating 1. The exact services to be performed, 2. The time / date estimation, & 3. The exact cost for the services. That would save a ton of hassle and headache on both sides. However, I imagine that some aspiring corporate climber came up with the brilliant notion that direct and honest communication like that takes away from their bottom line, since their billing issues seem to tip in their favor. However, they didn't think to add in their formula the cost of unhappy customers, negative press and the cost of customer service response (or lack thereof) for the unhappy customers..
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Rip Off!
Posted by on
08002, NEW JERSEY -- I'm moving California from NJ & I went online to get a quote, I was disappointed to find out after I had gone threw all the information input on their site & was told I had TO CALL for a the quote anyway! If that wasn't annoying enough I had to repeat all the information again (even though the web site said I wouldn't have to & gave me a number to call) when I did call, I was given a quote more than double the competition (& that included a free month storage!!)

I will tell everyone DO NOT USE THIS COMPANY, it's a ripoff!
Company Response 01/07/2010:
January 7, 2010

my3cents.com

toby65

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

     
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Anonymous on 05/03/2009:
Toby, interesting info. You jump through all the hoops then end up doing it all over again with a live person only to find their prices are out of line. Good post, thanks!
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PODS Sucks!
Posted by on
SLC, UTAH -- PODS really sucks. BEWARE!!! I thought the convenience would make the cost worth it - I could not have been more wrong. First - the company was supposed to pick up our load on the 18th of December - the guy ran off the road on the way to pick up and subsequently the load was picked up on the 30th of December. I called PODS to ask them to please not charge me the $500 storage fee - which they agreed to... and charged me anyhow. They were delivering to Salt Lake City and I informed them I needed curbside delivery which they agreed to. Once the PODS arrived - I scheduled delivery at which point they informed me that they could not drop off curb side - and wanted to know when I could arrange to rent a truck and pick up my stuff at their warehouse - WHAT?

I asked them to have movers bring my goods to me - it went all the way up to their corporate - with a resounding NO being their response. I had to get permission from the city for the drop off on the 20th of Jan. Bottom line - they SUCK!
Company Response 4/14/2009:
April 14, 2009



Via Internet

www.my3cents.com


RE: dbenavidez 3/1/09 (100898604)



On 11/19/08 Mr. Benavidez scheduled delivery for two PODS brand containers to arrive on 12/4/08. One container was initially scheduled for pick-up on 12/18/08, however, due to continual inclement winter weather conditions in the area, the container was picked-up on 12/30/08 and transported to the Salt Lake City, UT Storage Center. Billing is invoiced on a 30 day recurring monthly billing cycle; Mr. Benavidez’s billing cycle began on 12/4/08, and each invoice thereafter bills on the 4th of each month. Billing concludes upon final pick-up of the empty container. Due to weather conditions delaying the pick-up, Mr. Benavidez was charged for the second monthly recurring rental fee as the final pick-up occurred 1/22/09. On 1/12/09 a credit in the amount of $398.00 (the second monthly recurring rental fee for two containers) was applied to Mr. Benavidez’s credit card on file. On 1/5/09 while scheduling redelivery to his destination address, Mr. Benavidez requested the containers be placed curb-side upon arrival. Street placement in the Salt Lake City, UT area is prohibited during winter months (for snow plow accessibility), however to accommodate Mr. Benavidez’s request, on 1/17/09, the containers were redelivered to Mr. Benavidez’s destination address, thus resolving the matter at hand.



Thank you,

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.


     
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BokiBean on 03/01/2009:
Bad experience. Were you able to be reimbursed for any of this?
karneliann on 06/13/2009:
Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me when they re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!
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