PODS Enterprises, Inc. - Page 2

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1.0 out of 5, based on 5 ratings and
26 reviews & complaints.

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Consumers Beware if Damage Occurs
By -

LITTLETON, COLORADO -- I used three 16 foot PODS to move from NY to CO. The people in customer service were nice on the phone, accommodating with changes and seemed like a dream come true for my moving experience. I spaced my POD units out over a a few days for packing. The delivery to my new home would be within a few weeks.

When the PODS arrived to my new home the first two were fine. There were no problems with my items. The last POD (which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.

There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the POD there was only one bolt holding the roof down. I took pictures of the water damage and mold on my belongings, the water stains and mold on the inside of the POD and pictures of the damaged roof.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.

After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered -how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move.

Company Response 03/02/2009:

March 2, 2009

Via Internet

www.my3cents.com

RE: (100875821)
Complaint # 49635

On 1/19/09, ****** contacted PODS, Inc. to file a claim for content damage due to water intrusion and the claim was processed. On 2/20/09, ******* was presented an initial offer in the amount of $1,000.00 as a no fault/goodwill gesture with which she declined. This matter remains open under re-investigation as per ******* request until such time as an agreed upon resolution is determined.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that ******* experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at (727) 538-6332 with any questions or concerns.

Sincerely,

Arlene Vogt
Incident Resolution Administrator

     
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Unauthorized Draft/Poor Customer Service/Inflated Pricing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEARWATER, FLORIDA -- I signed up with PODS back on 11/2013. The representative barely spoke English. I have been calling following-up on the charges/promises made to me almost monthly. On 5/10/2014 I spoke with a lady that advise me that I would not receive any more storage fee of $223 a month because my move from CA to NJ was coming and my 2 PODS would be in route for delivery. A week later they charged my debit card $223.00. The employees danced around stating this was communicated and this was an authorized charge.

I spoke with Nathan at the PODS FL call center. Nathan said he would like to help me resolve this matter. Nathan and I agreed to not debit any more funds out of my account. I told Nathan that I was going to change my payment method to be sure I do not leave my family without funds. On 5/21/2014 PODS went into my bank account and took $5048 account of my account. This was the same day I got paid. My entire check was taken. I called PODS to complain. It is now Friday and this company has no idea what the right thing would be to do. Please contact the FCC if you have any issues with PODS. Depending on what happens with my follow-up call this afternoon I intend to take legal action against PODS. My email address is rundownda1@gmail to send your information to be included in a class action lawsuit.

     
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Delivery Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE RIVER, SOUTH CAROLINA -- This is just one of many issues I had with scheduling deliveries with PODS. When I called to schedule delivery for the first of 3 PODS, I specifically requested for AFTERNOON delivery. They agreed.

The day before the delivery I received a voice mail saying they would deliver between 7:30 AM and 10:30 AM. Could not take the POD at this time since the previous owner would have a moving truck in the driveway until noon.

I called and they told me according to their new schedule they could not deliver in the afternoon only morning. I had to reschedule delivery to another date and I will try to reschedule the help I had to empty he POD.

They also told me they could only pick up the empty POD 5 days later. According to our HOA rules, we cannot leave containers more than a day outside. I am not sure what kind of penalty I will have to pay for this and it is a bad start for us with the HOA (Home Owner Association) and our new neighbors.

Also although they asked me where I wanted the POD, I said the POD door facing my garage door in the driveway, their order says they will deliver the POD facing the back of their trailer: in other words, anywhere they want....

BEWARE, the fine prints in their user agreement gives them a license to do almost anything they want.

     
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PODS Wrongful Auction Los Angeles/Anaheim/Sylmar
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

CLEARWATER, CALIFORNIA -- My family of 6 suffered a wrongful auction in Los Angeles. We lost ALL of our life's possessions, pictures, memorabilia - lots of our children's things too. EVERYTHING WE OWNED! We are completely devastated; I can't let it go. I imagine all of our photos, trophies, certificates, keepsakes in a trash dumpster; it is absolutely shameful!

The Company claimed that they mailed letters to us but we never received anything. We made our payments and The Company had our billing address. By their own account they mailed to the address we moved from. We believe this is a negligent act that is common with The Company. Our mission is to ensure this NEVER happens to anyone anywhere else!

We have "dug deep" in research and gotten legal advice. Here is the legal benefit of our experience: Collect your evidence and email me/contact me we know of an attorney with experience in self storage cases, that knows how to find noncompliance within the self storage laws which is the key to obtaining
relief. We can help each other in making sure this never happens again to anyone else while pursuing all legal remedies due to us.

If you do not intend to help us obtain a positive resolve; please keep all negative, judgmental and unwarranted comments to yourself. Love and Light to ALL!

Sincerely,
[snip]

     
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Late Delivery & Poor Customer Service
By -

CLEARWATER, FLORIDA -- DO NOT USE PODS!!!!!

LATE DELIVERY & POOR CUSTOMER SERVICE!
With absolutely no responses from PODS (except that I would be contacted within 48 hours, ha ha), I have no spent my time filing a dispute with American Express. This may be the only way to get resolution.

My complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.

I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation.

The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.
Sincerely disappointed in the service,

Company Response 5/20/2010:

Dear KJRobear,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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Consumers Beware
By -

EASTON, PENNSYLVANIA -- I would like to inform consumers Not to Use PODS at all. Please start boycotting them. You are not covered by anything covering agency if you use PODS.

If your furniture is damaged while in a POD you are not protected in any way shape or form. They will not file any insurance because they do not have it and their philosophy is 'oh we are so sorry but too bad'

My furniture was stored in Pods from April 7th 2008 until December 22, 2008 when I
discovered that my furniture was soaked. I have been repeatedly asking the Pod franchise to replace my furniture however they have not investigated the furniture but me which has nothing to do with the my furniture being dry and in good shape and coming out of the pods soaked with water and damaged beyond belief.

My furniture is making me sick and it is in my garage. Every time I try to see what I can salvage - I get sick and end up in the Hospital. Plus they refer back to their Franchises and back their franchises even if the Franchise is lying. They have wiped me out on all my furnishings and appliances from the water damage done by their pod.

I have sent e-mails to the Lawyers, President, called on the phone. Now I am calling all the states Sales and Use Tax Division and filing complaints and causing investigations - I started with California because they are the toughest to go through.

I am going to have to get a lawyer to take this to court and also to go to the Media this weekend

I would also warn that if you use First Choice Franchise of PODS in West Easton, PA you will be treated with a very rude and slanderous man. The POD Company itself will not work with you or file any claims because they have no insurance to cover the PODS. USE AT YOUR OWN RISK!!!!! CONSUMERS BEWARE!!!!

     
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PODS is horrible
By -

The PODS delivery guys was awesome, went out of his way to help. The problem is with the customer service/billing. First of all, I think the way PODS does their quotes is disingenuous. If you get a quote for moving, the quote only includes initial delivery and first months rent - it does not include the relocation or the final pick of up of the container. In the end, it will probably cost at least double what they quote. The particular problem that I had was that I had it originally quoted as storage. Then, when things changed and we instead used the pod to move, I had to pay according the higher "storage pricing structure". I was told that even though I didn't use their central storage facility, the fact that I didn't revise the quote makes it impossible for me to use the cheaper rate. It was told several times over the course of a couple weeks that a "platinum" service representative would call me back, but that never happened. PODS customer service reps were very rude and unhelpful and the 25 mile move cost me over $650!!!. Don't chose PODS, for the same money you could hire professional movers!

Company Response 8/22/2010:

Dear Burleigm,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
Replies
PODS: Where the customer is anything but king.
By -

I had to move and had about a week difference between when I needed to be out of my old place and when I could get into the new place. So I called Pods and their pricing was comparable to other moving companies. They delivered the pod as requested; I loaded it up, packing it to the brim with my stuff and that's when the trouble started.

When calling to move it to the new place, their pricing had suddenly changed, increasing by almost 50%. By that time, my stuff was already 'hostage'. Yes, I could have unloaded it, made new moving arrangements, but I figured that this was simply a billing error on their part and a quick call to customer service would fix it. -wrong-. In fact, dead wrong. Not only did I make many incredibly frustrating calls to customer service (each time getting a different answer), but they refused to budge and one representative even insisted that I was essentially 'lying'. They even charged my card without asking with the disputed amount.

These guys have atrocious customer service, will change their billing on you without notice and will even charge your card. Reading these reviews online and on sites like www.podsripoff.com, I can see that my experience is not unusual for the way this company apparently conducts business. I wish I had researched more before my move and saved both headache and money.

Company Response 8/22/2010:

Dear Jack Newberry,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
Replies
Rip Off!
By -

08002, NEW JERSEY -- I'm moving California from NJ & I went online to get a quote, I was disappointed to find out after I had gone threw all the information input on their site & was told I had TO CALL for a the quote anyway! If that wasn't annoying enough I had to repeat all the information again (even though the web site said I wouldn't have to & gave me a number to call) when I did call, I was given a quote more than double the competition (& that included a free month storage!!)

I will tell everyone DO NOT USE THIS COMPANY, it's a ripoff!

Company Response 01/07/2010:

January 7, 2010

my3cents.com

toby65

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

     
Replies
PODS Sucks!
By -

SLC, UTAH -- PODS really sucks. BEWARE!!! I thought the convenience would make the cost worth it - I could not have been more wrong. First - the company was supposed to pick up our load on the 18th of December - the guy ran off the road on the way to pick up and subsequently the load was picked up on the 30th of December. I called PODS to ask them to please not charge me the $500 storage fee - which they agreed to... and charged me anyhow. They were delivering to Salt Lake City and I informed them I needed curbside delivery which they agreed to. Once the PODS arrived - I scheduled delivery at which point they informed me that they could not drop off curb side - and wanted to know when I could arrange to rent a truck and pick up my stuff at their warehouse - WHAT?

I asked them to have movers bring my goods to me - it went all the way up to their corporate - with a resounding NO being their response. I had to get permission from the city for the drop off on the 20th of Jan. Bottom line - they SUCK!

Company Response 4/14/2009:

April 14, 2009

Via Internet

www.my3cents.com

RE: dbenavidez 3/1/09 (100898604)

On 11/19/08 Mr. Benavidez scheduled delivery for two PODS brand containers to arrive on 12/4/08. One container was initially scheduled for pick-up on 12/18/08, however, due to continual inclement winter weather conditions in the area, the container was picked-up on 12/30/08 and transported to the Salt Lake City, UT Storage Center. Billing is invoiced on a 30 day recurring monthly billing cycle; Mr. Benavidez’s billing cycle began on 12/4/08, and each invoice thereafter bills on the 4th of each month. Billing concludes upon final pick-up of the empty container. Due to weather conditions delaying the pick-up, Mr. Benavidez was charged for the second monthly recurring rental fee as the final pick-up occurred 1/22/09. On 1/12/09 a credit in the amount of $398.00 (the second monthly recurring rental fee for two containers) was applied to Mr. Benavidez’s credit card on file. On 1/5/09 while scheduling redelivery to his destination address, Mr. Benavidez requested the containers be placed curb-side upon arrival. Street placement in the Salt Lake City, UT area is prohibited during winter months (for snow plow accessibility), however to accommodate Mr. Benavidez’s request, on 1/17/09, the containers were redelivered to Mr. Benavidez’s destination address, thus resolving the matter at hand.

Thank you,

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

     
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