PODS Enterprises, Inc. - Page 3

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1.0 out of 5, based on 5 ratings and
26 reviews & complaints.

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Horrible Company
By -

This is a horrible company. The customer service representatives are completely incapable of doing their jobs. They constantly put me on hold to ask a manager even about simple moves. Every phone call lasted at least 20 minutes some as long as 2 hours to schedule a move. At one point, they said I did not have a reservation yet the POD was sitting in my driveway. Deliveries/pick-ups would be scheduled without my confirmation and quoted prices would change. I would never use this company again nor would I ever recommend it to others.

Company Response 09/23/2010:

lilliputian,
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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Did not disclose extra fees
By -

NEW YORK -- I ordered a POD online and was quoted a certain amount and then was charged more than double, which came to roughly $1,000 to move 1/4 mile and keep for 1 month.

Company Response 8/22/2010:

Dear Julia,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
Replies
PODS Moving - Professional Service
By -

We moved with Pods and the transition was a very pleasant and seamless one largely due to all the professional assistance that we received. Not only were they very cooperative and helpful on the occasions that we visited our storage unit but when the actual move became closer they kept us updated via e-mail on the progress and estimated dates of arrival. This professionalism really generated a lot of confidence that our entrusted goods were in safe hands. I would have no hesitation in recommending this company in the future.

Company Response 3/4/2010:

I just wanted to thank you on behalf of PODS Enterprises Inc. for taking the time out of your busy day to write these kind words about our company.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
Replies
Beware! If You Plan To Use Pods!
By -

EVERETT, WASHINGTON -- I was getting ready to put my house on the market and decided to empty the house a little. I had pods deliver my storage unit. Note, The unit can only get so close to a curb, it sticks out in the road and the wheels that lower it ripped up the strip of grass so deep that you can't fix it. Also, they charge each time they pick up and drop off. Don't think this is less expensive than a U-HAUL. It is $262 the first month and $178 each additional month (there are hidden charges)!

Each pick up drop off is an addition $86.00! Then... To top it off... You don't have access at the storage area without scheduling an appointment days in advance.So if you need something out of it... Too Bad. Just a little FYI for any of you that feel like I did... "cheaper, convenient, easy," NO WAY! You will see if you don't heed my warning.

Company Response 03/27/2009:

March 27, 2009
www.my3cents.com

4getpods (37355)

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

     
Replies
Moving
By -

MEMPHIS, TENNESSEE -- I had just purchased my first house, and was just going to hire out to have my stuff moved, since that is something that we all enjoy doing ourselves. When one day I passed by a house that had this big box out on the street and the word "PODS" on it's side. WHAT A GREAT IDEA!! Wrote the number down, called them, you get the POD for 30 days, they drop it off, you take your time to pack it, they pick it up, and deliver it to wherever you want it to go, even store it for you if you want.

All for about $250.00. Now that blows anything out of the water, except maybe hiring to have it done. LOL. No renting a truck, having people on the same day help you, no hurrying to get the U Haul back on time. 30 DAYS!!! Best decesion I have ever made. THANK YOU PODS!!!!!!!!!!

     
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Property damages caused by PODS
By -

SAVANNAH, GEORGIA -- In Jan. 08 while delivering the portable moving units to my new home, the delivery truck broke through the septic tank lid. The damages were $815.00. After 2 months of stonewalling and lack of response, I finally got a phone call from the Savannah franchise owner. He offered to pay 1/2 of the damages.

This was caused by driver negligence and not using the manpower that is required for the job. This job requires a spotter but to same money they only use the driver.

Resolution Update 04/02/2008:

PODS agreed to pay the full cost of repair of the septic tank.

     
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