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PODS Enterprises, Inc. - Page 3

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Beware! If You Plan To Use Pods!
Posted by on
EVERETT, WASHINGTON -- I was getting ready to put my house on the market and decided to empty the house a little. I had pods deliver my storage unit. Note, The unit can only get so close to a curb, it sticks out in the road and the wheels that lower it ripped up the strip of grass so deep that you can't fix it. Also, they charge each time they pick up and drop off. Don't think this is less expensive than a U-HAUL. It is $262 the first month and $178 each additional month (there are hidden charges)! Each pick up drop off is an addition $86.00!

Then... To top it off... You don't have access at the storage area without scheduling an appointment days in advance. So if you need something out of it...Too Bad. Just a little FYI for any of you that feel like I did... "cheaper, convenient, easy, " NO WAY! You will see if you don't heed my warning.
Company Response 03/27/2009:
March 27, 2009
www.my3cents.com


4getpods (37355)


Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.
     
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User Replies:

Anonymous on 2008-05-23:
WOW,I had no idea P.O.D.S worked like that.I assumed you used your own lock.

Thanks for the heads up,good luck with the move!
Anonymous on 2008-05-23:
I've seen these things around town and often wondered about them. According to this post, they sure seem pretty pricey for what one gets. I can't gripe if I would have to give them a heads up before showing up to get something out of a PODS unit. I had things stored with a mover. The furniture items were stored in crates. I had to give them a few days notice if I wanted to remove something. I voted this a VH post.
Sparticus on 2008-05-23:
Thanks for the review. We were just considering using Pods for our up and coming move... We thought it would be an economical way to start moving some stuff early... But it doesn't sound like it is worth the hassle... Thanks!
Principissa on 2008-05-23:
I always thought you used your own lock with this PODS things. I certainly would not pay close to 200.00 to have it sit in my yard and not allow me to get into it when I wanted to. I shouldn't have to ask permission to access my belongings.
madconsumer on 2008-05-23:
with pods, you DO use your own lock. where did the poster say you don't? and yes, you must schedule an appointment to get things out of it.
pods were never planned to be a multi drop off and pickup storage container. they were planned to be a one time load and drop off at the new location. or long term storage. so being charged for every pickup and drop off I would expect.

pods are great if you understand how to use them. and I repeat, you use your own locks. poster had issues with pod access when it was at their storage facility.
sunny08 on 2008-12-21:
You can use your own lock or purchase one from the company-- it is your choice. The Podzilla needs a space of 12 ft in width to place the container where you want it. They do prefer to place the container on the driveway and if it is allowed to be placed in the street it can only go as close as 3 ft. The initial delivery charge is the addition of the drop off and First month of use and the pricing is based on zip codes. There are no hidden charges as everything is given at the time of the "sale" and this includes the offers-- locks, moving pads Contents Protection and Container Only Options.
freeheel on 2009-04-01:
Having to contact the storage warehouse to set up a time to get into your pod isn't that big a deal. Think what they have to due to get to it, which could be way in the back of some warehouse. Would you rather call beforehand and have it ready, or show up to the warehouse and wait 30 minutes for them to get it out? On the other hand, their containers are big. Look into Door to Door moving pods instead - http://www.doortodoor.com/ - which although smaller,can easily fit in your driveway or take up less space on the road. Plus, they're much cheaper (but yes, they're smaller too.)
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Moving
Posted by on
MEMPHIS, TENNESSEE -- I had just purchased my first house, and was just going to hire out to have my stuff moved, since that is something that we all enjoy doing ourselves. When one day I passed by a house that had this big box out on the street and the word "PODS" on it's side. WHAT A GREAT IDEA!! Wrote the number down, called them, you get the POD for 30 days, they drop it off, you take your time to pack it, they pick it up, and deliver it to wherever you want it to go, even store it for you if you want. All for about $250.00. Now that blows anything out of the water, except maybe hiring to have it done. LOL. No renting a truck, having people on the same day help you, no hurrying to get the U Haul back on time. 30 DAYS!!! Best decesion I have ever made. THANK YOU PODS!!!!!!!!!!
     
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Kahoona on 2005-03-21:
We used PODS.COM in a recent move and were very happy that we did. The POD was easier to use than a truck.The floor is at ground level.We took a week to fill it. It arrived with our clothes still hanging from the clothes bar which amazed me considering how badly items in transit are usually shaken. The other thing is the flexibility it gave us. We moved to the Keys in Florida.We took a vacation on the way there and stored our belongings in the POD at the wharehouse.When we got to the Keys we found that our rental house was infested with vermin and uninhabitable and that ws could not move in. The next morning we were evacuated because of an approaching hurricaine. We went to the POD on the way out of town and removed a few things we would need and put in a few that we wouldn't. The POD went to storage in Miami. We evacuated To a beachfront hotel in Cocco Beach (not too bad ;-].) It took a month to find another house but when we did they brought us the POD with everything in good order.I don't think that a mover could do the same. We never could have done that with a rental truck. Best thing we could have done.
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Horrible Company
Posted by on
This is a horrible company. The customer service representatives are completely incapable of doing their jobs. They constantly put me on hold to ask a manager even about simple moves. Every phone call lasted at least 20 minutes some as long as 2 hours to schedule a move. At one point, they said I did not have a reservation yet the POD was sitting in my driveway. Deliveries/pick-ups would be scheduled without my confirmation and quoted prices would change. I would never use this company again nor would I ever recommend it to others.
Company Response 09/23/2010:
lilliputian,
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.



     
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Anonymous on 2010-09-22:
Thanks for the warning about PODS. I've often heard they are very expensive for something that was supposed to be an affordable alternative.
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Did not disclose extra fees
Posted by on
NEW YORK -- I ordered a POD online and was quoted a certain amount and then was charged more than double, which came to roughly $1,000 to move 1/4 mile and keep for 1 month.
Company Response 8/22/2010:
Dear Julia,

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

     
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tnchuck100 on 2010-06-27:
Details, please.
raven2010 on 2010-06-27:
Huh. I tied to go to www.pods.com to see if I could find their TOS, and I got a "SERVICE UNAVAILABLE" message.
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PODS Moving - Professional Service
Posted by on
We moved with Pods and the transition was a very pleasant and seamless one largely due to all the professional assistance that we received. Not only were they very cooperative and helpful on the occasions that we visited our storage unit but when the actual move became closer they kept us updated via e-mail on the progress and estimated dates of arrival. This professionalism really generated a lot of confidence that our entrusted goods were in safe hands.

I would have no hesitation in recommending this company in the future.
Company Response 3/4/2010:
I just wanted to thank you on behalf of PODS Enterprises Inc. for taking the time out of your busy day to write these kind words about our company.

Thank you

consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.
     
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BokiBean on 2009-04-21:
Glad you were happy! VH review
madconsumer on 2009-04-21:
great review.

very helpful.
Anonymous on 2009-04-21:
A company that keeps its customers informed...I like it!
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Property damages caused by PODS
Posted by on
SAVANNAH, GEORGIA -- In Jan. 08 while delivering the portable moving units to my new home, the delivery truck broke through the septic tank lid. The damages were $815.00. After 2 months of stonewalling and lack of response, I finally got a phone call from the Savannah franchise owner. He offered to pay 1/2 of the damages.

This was caused by driver negligence and not using the manpower that is required for the job. This job requires a spotter but to same money they only use the driver.
Resolution Update 04/02/2008:
PODS agreed to pay the full cost of repair of the septic tank.
     
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Anonymous on 2008-02-26:
Have you though of small claim court?
Principissa on 2008-02-26:
I agree with PassingBy. If you have proof that they damaged the septic lid, take them to court.
Hugh_Jorgen on 2008-02-26:
Would a spotter have made a difference? How was the driver to know where your septic tank was?
tnchuck100 on 2008-02-26:
You have left out key pieces of information that would determine responsibility here. The offer to pay half may be reasonable.
Anonymous on 2008-02-26:
I agree with Hugh. Who told them where to park the PODS? It's hard to imagine that the driver just chose a spot by himself, then drove your your septic tank.
Anonymous on 2008-02-26:
puffer, I'm with you and small claims court sounds like a good place for this.
sunny08 on 2008-12-21:
All CSSR's are required to ask the customer if there is anything that will get in the way of placing the container-- like sprinkler systems,tree limbs, etc. If the customer tells them that there is nothing then nothing is noted on the account; if they say that there is a septic tank near the area of placement that is noted in the account, the same with basketball hoops or tree branches. If the agent is not aware of these obsructions they cannot alert the driver
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