In Canada, Popeye's is patronized by many Muslims because of the Halal aspect. But that seems to have become a source of arrogance and monopolistic attitude in their attitude and service. They seem to think that all customers who walk in there are doing so because they have no choice and are all brainless fools.
On at least 3 occasions I have been given the wrong order or supplied with products not as shown in their offer. Eg. More wings and drumsticks v/s thighs and breasts and they trying to pass it off slyly and if caught, respond by saying that they have run out of it and so on.
But what really shocked me was when I went there last, the store at Terryfox and Matheson in Mississauga, Ontario, Canada, and was met by a long wait with no one at the cash to take orders. Finally one guy, Rahim, turns up and when asked about sandwiches, he jokes and says they have fish, shrimp, chicken and goat sandwiches!! When I object and comment about this stupid remark of his, he laughs and insults me in front of other customers. I am 54 and this boy about 19-20.
When I asked to see the manager, a chap called Hamza walks up and when I explain to him, all he can say he is sorry. No word of admonishment to the employee or anything else. When I ask about the head office no. He stonewalls me and finally I do not get it. After many inquiries over the phone and the internet, I finally locate a customer service number in USA. I have called there at least 4 times so far, they listen and promise to get back. In more than 2 months, there is no action and finally I am going public.
I have also noticed a very cavalier attitude of their kitchen staff with hygiene and general cleanliness of their stores. I have decided that from now on, not only will I never ever visit this lousy Popeye's chicken stores, but will do my utmost to prevent others from going there too.
LAKE CHARLES, LOUISIANA -- I have tried repeatedly (because their chicken is really good!) tried to give these people my business, but I am very dissatisfied with all but one Popeyes in Lake Charles. Tonight, after a very long day, I went to the Popeyes on my way home and placed only two orders. Very easy order, two dinners, the same sides, same type of chicken. The person taking the order repeated it back to me wrong, so I corrected her... she then repeated it back to me completely wrong again...and keep in mind, there was no one else at the drive through window and they had NO OTHER customers inside!
Then, when I thought she finally had it, I pulled to the window and paid for my order. AGAIN, I asked her if she had my order correct, and I repeated it. She said she did, so I took my order and came home only to find that ONCE AGAIN... it was completely wrong, both the number of pieces and the type of chicken.
I called the manager and he rounded everyone up, located my order and read it back to me. It was right... WHY DIDN'T I GET THAT ORDER? Well, he began to blame his employees... I stopped him and told him that his employees were his problem, but my problem was with him because I saw him standing there looking at me through the window. He heard me ask her repeatedly if my order was correct. That should have been a red flag for HIM to make absolutely sure. He just agreed with me... nothing at all else.
I said that I was contacting the corporate office. That seemed fine with I\him and after trying to find them online, I have given up. You simply cannot contact the corporate offices! They must know of their problem! They just hire stupid people to run these places... Imagine not being able to fill the only customer's order correct! What would have happened had I been one of MANY??? We would have all had wrong orders! I suppose my days of being a Popeyes customer are over, and I will be taking many people with me, for I work in a business at which I can direct people to them or not... and believe me, it will be NOT!! So long, Popeyes!
DETROIT, MICHIGAN -- I went to the Popeye's located on Greenfield and Joy Road #2280. I ordered 5 different orders for myself and my co-workers. The lunch order included 7 biscuits and 3 pieces of chicken, 2 red beans and rice and 2 dirty rice. To start off I went through the drive through. The cashier was very rude - it was like she did not even want to be there in the first place.
When she gave us our order I asked for honey and hot sauce. I was told there was some already in the bag. When I looked in the bag there was 1 honey and 1 hot sauce packet. So I in turn asked her for some more. She rolled her eyes and gave me two more hot sauces and 1 more honey.
I then parked and went in the restaurant and asked for some more. I was told that there would be a 10 cents charge for extra hot sauce and extra honey. I then asked where on the menu does it say that there is a charge for condiments. I asked to speak with a manager and was told the same thing. I find it sad that customer service is hit or miss these days and to make matters worse.
I am choosing to give my money to Popeye's and am being charged for condiments. How money hungry can you be. If you are charging for anything in a restaurant in my opinion the charge should be listed. To allow the customer's the option if they want to continue with their orders. Had I known there was a charge for honey I never would have even placed an order. I can buy a can of biscuits and honey from the grocery store for less.
MINNEPOLIS, MINNESOTA -- Hello. The service is poor and the employees/managers really need more training. I live in Coon Rapids, MN. The only Popeye's in Minnesota is located in Minneapolis, which is about a 30 minute drive for me. I've been to this location several times and each time the service is terrible. Well I visited this location for the last time two weeks ago, and the way they talk to their customers is not right. They feel that since they are the only Popeye's here in Minnesota, that they have the right to charge you too much for chicken.
I'm from Chicago and I've been living in Minnesota for 7 years. All the food in Chicago tastes better, anyway, will you please, pretty please add more locations in the state of Minnesota, like in Brooklyn Park, Brooklyn Center, Coon Rapids and St. Louis Park. Thank you for caring.
DENVER, COLORADO -- Being the self proclaimed Emeril of my kitchen AND M3C, I must say that the three chicken joint chains out here are just awful. KFC, has gotten worse as the years go by just as their shopmate Taco Bell has. Church's Chicken is good when it's fresh out of the grease but if it has been sitting watch out! If I wanted my chicken swimming in grease, I'd have my MOM cook it (forgive me Mother) and don't reheat it in the microwave or you will be tossing out your meal.
As for my last and final visit to Popeye's (at least for the chicken) the service was prompt and friendly but the two 'spicy' pieces were overcooked to me to the point of being hard and flavorless with just a hint of Cayenne. That's unacceptable for my discriminating palette.
At the time I was too tired to thaw out some bird and fry it up so I scarfed it down with the side of Mac and Cheese. I realize that this is just a chicken joint but how hard is it to make M&C that is so runny that you could practically drink it? I think most of us here are well aware of the horrors and humiliation that runny food can cause? It is so frustrating for me to get a decent chicken meal anymore. If it's not bloody raw on the inside, it's cooked until when you bite into the outer crust the inside of your mouth gets shredded! "Alex can I have a 'D' for disappointing?"
MISSOURI CITY, TEXAS -- This review is for the Missouri City Store located at 4850 Highway 6 S. near the Fort Bend Toll Road. At the drive through at 4:30 Saturday afternoon, I ordered 8 pieces of dark meat, mild. The cashier said that they didn't have 8 pieces of mild. I had to play 20 questions to finally learn that they did in fact have 6 pieces of mild, so I then said that 2 pieces of spicy would be fine, as long as they were dark. The cashier said no problem, but when I got to the window it looked like the four or five employees were trying to "hustle up" something. I even asked the cashier how long it would be for another batch to come out of the fryer. I offered to wait.
She hollered "how long", but never got a response. I paid for my box of chicken and drove away. I did stop a few yards from the store, opened the box, and saw 4 drumsticks, and four other pieces that I assumed were thighs. It's hard to tell with batter coating the pieces. At home, we found that two of the pieces were dried out inedible white pieces. I assume that they segregate dark from white, and that they are trained to tell one type from another. They switched product just to move chicken, knowing that they didn't have enough to properly fill my order.
I won't go back there again. Popeye's has a good product -- I like it better than Churches and KFC. Management needs to focus on improving the quality of customer service and on keeping product available, especially during peak hours.
ARLINGTON, TEXAS -- I love Popeye's chicken but the Popeye's at the store at Green Oaks and Cooper needs help. I went to the store late in the evening. I asked if the chicken was fresh and they assured that it was. When I received the chicken it didn't look fresh and I asked for some more, which I received. When I came home with the chicken it was still hard as a rock and I realized that the staff lied about it being fresh. This has happened on more than one occasion and from now on I will take my services to Church's Chicken. Thanks for nothing Popeye's!!!
LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!
I contacted Popeye's corporate office right then from the parking lot and was told someone would get back to me. Called on 11-1-13 and was told too early for them to review my complaint. Called on 11-13-13 and was told "she will have someone contact me ASAP." On 11-19-13 I called again and was told the same thing?? Does Popeye's have so many complaints that they can't get back to people in 3 weeks???
OLATHE, KANSAS -- I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!!
Popeye's Mardi Gras Honey Mustard Recipe: 2 tablespoons mayonnaise, 2 tablespoons Zatarain's Creole mustard, 2 teaspoons prepared horseradish (Kraft cream-style), 2 ½ teaspoons sugar or Splenda sugar substitute. Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend. Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp. Makes about 2 1/2 cups.
321 WEST 125TH STREET, NEW YORK -- On 9/3/12 @ 16:53 I was in line placing my order. A previous customer tried to get the servers' attention several times after I placed my order, stating that there was not any toilet tissue in the bathroom! It was very obvious she was being ignored!! Finally the "manager" came up to the window alongside of the server and asked what she wanted! She stated again that she really needed to pee badly and that there is no tissue in the room - could she have a few napkins now!!! After a sigh by the manager she gave her a few napkins.
Several of us in line started looking in our purses to see if we had any tissues for her to use!! By this time the door had locked again and she had to find someone to unlock the door. It would not have surprised me that this lady did not WET her pants right there in front of the cashier!! This young lady was very courteous trying to be patient and was just ignored!!! This is unacceptable for a store as busy as this one, they should always have someone checking the supplies in the restrooms. The employees in this store for the most part are discourteous and rude and impatient!!