MINNEAPOLIS, MINNESOTA -- On 3/8/09, I visited the Popeye's Chicken on Lake Street to purchase the Tackle Box meal advertised for $4.99. The person at the register had no idea what kind of meal I was talking about & tried to sell me a Shrimp Basket Meal for $7.99. When I explained that the meal shown on TV included cajun fries & chicken with the shrimp, I was told that they served a shrimp only basket without any side dishes or biscuits for $3.99.
After two or three tries to make the person behind the register understand what I wanted, he then told me that they have the Tackle Box Meal & it only came with 8 shrimp & nothing else for that price. When I asked how is that possible I was told by the person that they change the menu daily & sometimes it has the extras. I spent almost $7.99 buying additional chicken & side dishes to complete the shrimp basket my husband wanted.
I find it shows a lack of caring in a business for the staff to be unaware of any specials the company is running on national TV & try to hard sell the customer onto something different than what they wanted. I also found it disturbing that there was no manager available to assist with the cashier; whose first language is NOT English; nor did any other member of the staff come forward to ensure that the customer's wishes were taken care of since it is our money that is being spent in their establishment.
To some this may not seem like a big deal but this amounts to false advertisement with a touch of extortion because I spent more money than I had anticipated & still not completely satisfied with the entire experience. It will be the longest of times before I give any more of my money to Popeye's chicken. My new chicken restaurant is Kentucky Fried Chicken. Their chicken may not be as tasty as Popeye's but at least the staff knows the product, advertised TV menu deals, speaks English & there is a supervisor in a tacky necktie just a step away to ensure that the customer leaves the establishment happy & satisfied with their purchases.
LAS VEGAS, NEVADA -- My wife & I wanted a later fair and decided to go to Popeye's, unfortunately they had closed and locked their doors at 9:45 pm while they should be opened till 10:00 pm since that's what their "Hours of Operations" states on the door!!
Upon approaching the door you could clearly see their employees and manager eating at a table near a window. As my wife & I engaged the front door we realized that it was closed and locked, closed I understand but locked??? Now it would've made more sense if the manager had gotten up and said we locked the door for a security purpose. Obviously that wasn't the issue, since one of the employees started to go behind the counter and pretend to get back to work. The manager continued to eat his dinner and shrugged his shoulder at us. To say the least I now assume that they were closed.
My point is this, I'm not upset that they were closed, I'm upset at the negligence without communication. This could have been easily avoided had the manager not been so ignorant!! Do you know that just across the street 100 feet away there is a KFC? Secondly with this economic challenges we are all facing in this current day I don't think that you could afford to lose any guests under any circumstances. Completely unacceptable!!
Are you aware of "How many businesses close their doors for good each and everyday??" You don't have a second chance!! I will be going across the street a 100 feet away and take my business there since my wife & I almost had to inconvenience you while you should have still been opened!!
BAD BUSINESS PRACTICE!! What are you saving Labor?? How many other guests have you lost?? Not just last night but each and every night?? Has this been happening since you've opened?? You could pay for the labor if the doors were opened and you had sales!! Don't you think?? Why don't you check your sales report for the last several months and see if there was anything rung up in the critical "Last 15 minutes of Business" - this last 15 could make your night!! Remember this is Las Vegas and this is a 24 hour city!!! Manage your business and if your hours of operations are too long then change your hours!!
In Canada, Popeye's is patronized by many Muslims because of the Halal aspect. But that seems to have become a source of arrogance and monopolistic attitude in their attitude and service. They seem to think that all customers who walk in there are doing so because they have no choice and are all brainless fools.
On at least 3 occasions I have been given the wrong order or supplied with products not as shown in their offer. Eg. More wings and drumsticks v/s thighs and breasts and they trying to pass it off slyly and if caught, respond by saying that they have run out of it and so on.
But what really shocked me was when I went there last, the store at Terryfox and Matheson in Mississauga, Ontario, Canada, and was met by a long wait with no one at the cash to take orders. Finally one guy, Rahim, turns up and when asked about sandwiches, he jokes and says they have fish, shrimp, chicken and goat sandwiches!! When I object and comment about this stupid remark of his, he laughs and insults me in front of other customers. I am 54 and this boy about 19-20.
When I asked to see the manager, a chap called Hamza walks up and when I explain to him, all he can say he is sorry. No word of admonishment to the employee or anything else. When I ask about the head office no. He stonewalls me and finally I do not get it. After many inquiries over the phone and the internet, I finally locate a customer service number in USA. I have called there at least 4 times so far, they listen and promise to get back. In more than 2 months, there is no action and finally I am going public.
I have also noticed a very cavalier attitude of their kitchen staff with hygiene and general cleanliness of their stores. I have decided that from now on, not only will I never ever visit this lousy Popeye's chicken stores, but will do my utmost to prevent others from going there too.
LAKE CHARLES, LOUISIANA -- I have tried repeatedly (because their chicken is really good!) tried to give these people my business, but I am very dissatisfied with all but one Popeyes in Lake Charles. Tonight, after a very long day, I went to the Popeyes on my way home and placed only two orders. Very easy order, two dinners, the same sides, same type of chicken. The person taking the order repeated it back to me wrong, so I corrected her... she then repeated it back to me completely wrong again...and keep in mind, there was no one else at the drive through window and they had NO OTHER customers inside!
Then, when I thought she finally had it, I pulled to the window and paid for my order. AGAIN, I asked her if she had my order correct, and I repeated it. She said she did, so I took my order and came home only to find that ONCE AGAIN... it was completely wrong, both the number of pieces and the type of chicken.
I called the manager and he rounded everyone up, located my order and read it back to me. It was right... WHY DIDN'T I GET THAT ORDER? Well, he began to blame his employees... I stopped him and told him that his employees were his problem, but my problem was with him because I saw him standing there looking at me through the window. He heard me ask her repeatedly if my order was correct. That should have been a red flag for HIM to make absolutely sure. He just agreed with me... nothing at all else.
I said that I was contacting the corporate office. That seemed fine with I\him and after trying to find them online, I have given up. You simply cannot contact the corporate offices! They must know of their problem! They just hire stupid people to run these places... Imagine not being able to fill the only customer's order correct! What would have happened had I been one of MANY??? We would have all had wrong orders! I suppose my days of being a Popeyes customer are over, and I will be taking many people with me, for I work in a business at which I can direct people to them or not... and believe me, it will be NOT!! So long, Popeyes!
DETROIT, MICHIGAN -- I went to the Popeye's located on Greenfield and Joy Road #2280. I ordered 5 different orders for myself and my co-workers. The lunch order included 7 biscuits and 3 pieces of chicken, 2 red beans and rice and 2 dirty rice. To start off I went through the drive through. The cashier was very rude - it was like she did not even want to be there in the first place.
When she gave us our order I asked for honey and hot sauce. I was told there was some already in the bag. When I looked in the bag there was 1 honey and 1 hot sauce packet. So I in turn asked her for some more. She rolled her eyes and gave me two more hot sauces and 1 more honey.
I then parked and went in the restaurant and asked for some more. I was told that there would be a 10 cents charge for extra hot sauce and extra honey. I then asked where on the menu does it say that there is a charge for condiments. I asked to speak with a manager and was told the same thing. I find it sad that customer service is hit or miss these days and to make matters worse.
I am choosing to give my money to Popeye's and am being charged for condiments. How money hungry can you be. If you are charging for anything in a restaurant in my opinion the charge should be listed. To allow the customer's the option if they want to continue with their orders. Had I known there was a charge for honey I never would have even placed an order. I can buy a can of biscuits and honey from the grocery store for less.
MINNEPOLIS, MINNESOTA -- Hello. The service is poor and the employees/managers really need more training. I live in Coon Rapids, MN. The only Popeye's in Minnesota is located in Minneapolis, which is about a 30 minute drive for me. I've been to this location several times and each time the service is terrible. Well I visited this location for the last time two weeks ago, and the way they talk to their customers is not right. They feel that since they are the only Popeye's here in Minnesota, that they have the right to charge you too much for chicken.
I'm from Chicago and I've been living in Minnesota for 7 years. All the food in Chicago tastes better, anyway, will you please, pretty please add more locations in the state of Minnesota, like in Brooklyn Park, Brooklyn Center, Coon Rapids and St. Louis Park. Thank you for caring.
DENVER, COLORADO -- Being the self proclaimed Emeril of my kitchen AND M3C, I must say that the three chicken joint chains out here are just awful. KFC, has gotten worse as the years go by just as their shopmate Taco Bell has. Church's Chicken is good when it's fresh out of the grease but if it has been sitting watch out! If I wanted my chicken swimming in grease, I'd have my MOM cook it (forgive me Mother) and don't reheat it in the microwave or you will be tossing out your meal.
As for my last and final visit to Popeye's (at least for the chicken) the service was prompt and friendly but the two 'spicy' pieces were overcooked to me to the point of being hard and flavorless with just a hint of Cayenne. That's unacceptable for my discriminating palette.
At the time I was too tired to thaw out some bird and fry it up so I scarfed it down with the side of Mac and Cheese. I realize that this is just a chicken joint but how hard is it to make M&C that is so runny that you could practically drink it? I think most of us here are well aware of the horrors and humiliation that runny food can cause? It is so frustrating for me to get a decent chicken meal anymore. If it's not bloody raw on the inside, it's cooked until when you bite into the outer crust the inside of your mouth gets shredded! "Alex can I have a 'D' for disappointing?"
ARLINGTON, TEXAS -- I love Popeye's chicken but the Popeye's at the store at Green Oaks and Cooper needs help. I went to the store late in the evening. I asked if the chicken was fresh and they assured that it was. When I received the chicken it didn't look fresh and I asked for some more, which I received. When I came home with the chicken it was still hard as a rock and I realized that the staff lied about it being fresh. This has happened on more than one occasion and from now on I will take my services to Church's Chicken. Thanks for nothing Popeye's!!!
LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!
I contacted Popeye's corporate office right then from the parking lot and was told someone would get back to me. Called on 11-1-13 and was told too early for them to review my complaint. Called on 11-13-13 and was told "she will have someone contact me ASAP." On 11-19-13 I called again and was told the same thing?? Does Popeye's have so many complaints that they can't get back to people in 3 weeks???
OLATHE, KANSAS -- I went to Popeye's last week and much to my surprise ran into a major issue... NO MORE SPICY HONEY MUSTARD to dip my spicy chicken strips in!!! Boy was I upset about this! So, I asked the manager what the deal was. She said that corporate decided to discontinue it. She went on to say that many of their customers are very upset with this decision and she personally thought it was the stupidest decision they could have ever made. Too bad, because you couldn't beat those spicy chicken strips with that perfectly blended spicy honey mustard. Great news though, I have attached the Popeye's Recipe for their discontinued Spicy Honey Mustard. Enjoy!!!
Popeye's Mardi Gras Honey Mustard Recipe: 2 tablespoons mayonnaise, 2 tablespoons Zatarain's Creole mustard, 2 teaspoons prepared horseradish (Kraft cream-style), 2 ½ teaspoons sugar or Splenda sugar substitute. Combine all ingredients in a small bowl; blend well. Let sit a half hour or longer to let the flavors blend. Serve as a dipping sauce with chargrilled blackened chicken strips or other cooked chicken or shrimp. Makes about 2 1/2 cups.