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76 Reviews & Complaints

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No More Honey Mustard? Blasphemy!
Posted by Richerson.kristie on 05/26/2012
OLATHE, KANSAS -- I recently stopped in for some Popeye's Chicken spicy chicken strips at our neighborhood location and was shocked when I asked for honey mustard to hear the server say "We don't have that any more".
Stopped serving honey mustard? For heaven's sake why? It's the primary reason I eat chicken there (besides the beans and rice side) and it goes perfectly with the spicy coating. How can it be? Was she just too lazy to go get it? Was this a corporate decision or is it just my local franchisee that won't stock it?
I will carry my own next time because, let's face it, there's no better chicken strip in town.
     
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Posted by Anonymous on 2012-05-26:
"No more honey mustard?"

Did you ask if they no longer carry the product, or were they just temporarily out of stock? Those are two entirely different scenarios. Asking that simple question could've answered several of the ensuing questions you seem to have.
Posted by trmn8r on 2012-05-26:
I can't believe they have stopped carrying it. Did you speak with a manager?
Posted by Anonymous on 2012-05-26:
I gotta have honey mustard when I'm eating chicken strips! they go together great. Maybe they were temporally out.

I keep a bottle of honey mustard at home just in case I buy strips, great stuff.
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Information
Posted by DAYTONBLVD on 05/25/2012
I just want Popeyes to know they have the best chicken bar none and the worst most useless utensils bar none.
     
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Posted by BigAl on 2012-05-25:
Kaboom, right on target. I love their chicken but that plastic utensil they consider a fork is useless. I carry a stainless steel fork in a sandwich bag when I know I am going there to eat. It makes the experience sooooooooooooo much better.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Wellingtonbrooke on 04/05/2012
COLORADO SPRINGS, COLORADO -- I stopped here for a quick lunch. Had I known that the service was going to be worse than the upset stomach I got, I would have gone anywhere but here...This occurred at the 7480 Austin Bluffs Parkway, Colorado Springs, CO location. I needed to get something NOT crunchy, nor spicy. I can't chew the crunchy, and I can't eat the 'spicy' I was hoping that they would have something 'mild' just like KFC...NOPE! So, I decide on a Kids meal that was supposed to come with 2 Chicken Tenders like their poster had featured in the kids meal that was posted right on the wall at the register. The girl said it only came with 1 tender...I told the girl behind the counter that their ad right their on the wall said AND showed a photo on the poster of a kids meal featuring the kids meal with TWO tenders for $3.69...I told her that is FALSE and MISLEADING advertising! She then said that they were a franchise and that it only has 1 tender on the kids meal...she got real rude about it too. So I again repeated to her that it was false and misleading advertising. (That is so bait and switch routine)So, I was forced to buy the 'nuggets'. Well, not only were they too damn hot, but they upset my stomach really bad. Their so called sweet and sour sauce is not at all sweet and sour. It seemed all it was was entirely made of Tabasco! I will never go to ANY Popeye's ever again. Its back to KFC for me...at least KFC doesn't pull a bait & Switch routine, nor do they dump all that damn hot sauce on everything...Doesnt this crappy company realize that not everyone likes to get ripped off, nor can everyone handle hot and spicy.
I guess that is why they are behind the counter frying chicken and making fries and I have a successful career unlike them. They obviously don't care about their customers. AND, If the customer is not taken care of, the customer goes away!
     
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Posted by Skye on 2012-04-05:
Sorry you had such a bad experience. You know who has the best chicken tenders? King Soopers!

Just a suggestion, for next time, when you want a quick, tasty meal, that won't be spicy, and they are always fresh.

You can also contact Popeyes and tell them about your bad experience at:

http://www.popeyes.com/cus_service/
Posted by BigAl on 2012-04-05:
I am sorry you had a bad experience at Popeyes. I occassionally eat there and have never had any problem. I too am not crazy about food too spicey. I would take your review more seriously if you did not make light of the workers position. To fry chicken and make fries is an honorable profession.
Posted by Anonymous on 2012-04-05:
Popeyes is Cajun style food. That's why the chicken and sauce is spicy.
Posted by wellingtonbrooke on 2012-04-06:
Wrote/e mailed company headquarters...NO response, typical! And yet on Undercover Boss, they made it seem like she really cared...NOT!!
Posted by trmn8r on 2012-04-06:
"Its back to KFC for me" Good luck with that. I found the customer service there to be horrible, and the food was sketchy.

George doesn't like his food spicy either - know exactly what you mean.
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Service Was Terrible
Posted by Ollie.paadimeister on 03/10/2012
WHITBY -- Went in to Popeyes in Whitby, Ontario (under new management) today, was the third time this month and a loyal customer until today. Ordered 4 meals cost was $22.00 some, asked to get 2 extra sauces for the chicken tenders and one was not enough. Was told NO, Head Office policy. Asked them if it was worth for them to loose a customer over one little sauce, the manager (female dressed in black) says HO rules.

Told her I buy one then and she charged me $0.26 and again asked her if she was happy to having lost a customer and probably more after I finish telling everyone, Left with my chicken and shimp orders, never to return again !!!!!!
     
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Posted by raven2010 on 2012-03-10:
This is SOP for most fast food places these days. They have to keep costs under control and those extra sauces do add up, believe it or not.
Posted by Anonymous on 2012-03-10:
The OP asked the manager a question, and they responded with the correct answer in regards to the decision being in the hands of the head office (HO). I don't see anything that would dictate the manager had an attitude?

Often times, we as consumers, misconstrue or interpret a response to be rude or inconsiderate simply because it's not the answer we wanted to hear.

The OP asked if it was worth losing a customer over $.26? The OP should put themselves in the manager's shoes, and ask, "Is it worth losing my job over $.26 because I didn't follow company policy?"
Posted by sabletaz on 2012-03-10:
I like your response Justice-4-all. Good answer.
Posted by madconsumer on 2012-03-10:
i remember a review a while back about being charged for extra sauces from mcdonalds. that poster also felt the same way, and the review was highly priased.

very helpful review!!
Posted by tnchuck100 on 2012-03-10:
Many times when asked if I wanted ketchup (or any condiment) I would say yes. Lo and behold in the bag would be found 10 packets of ketchup to go with my single small order of fries.

It think this issue (loss if you please) should have be handled through managers training their employees instead of alienating customers.

Using the deny the customer approach to control costs could be counter-productive.
Posted by trmn8r on 2012-03-10:
This is your choice as a loyal customer. When policies change, you either roll with the changes or move on.
Posted by Anonymous on 2012-03-10:
madconsumer> There is nothing wrong with being disgruntled about over-priced condiments, but the OP seemingly thinks the manager is in charge of the pricing, and holds them accountable for losing their business. The aspect of the complaint is valid, but it should've been directed at corporate and not the manager on shift. At least that's what I took away from this review.
Posted by Anonymous on 2012-03-10:
I'm with the OP on this one. It's just 2 packets of sauce. It's not like the the OP was asking for 10 packets of sauce. Giving the OP the sauce free of charge is not going to bankrupt the company.
Posted by Anonymous on 2012-03-10:
We're on a website where it is the norm to complain on a daily basis about the lack of professionalism from employees, yet we are upset because the manager was following company policy? It seems to me that asking them to sidestep company policy would be unprofessional. An oxymoron if I've ever seen one...
Posted by Anonymous on 2012-03-10:
This is a ridiculous policy that ff places are starting to enforce.
Posted by Anonymous on 2012-03-10:
What may seem trivial or ridiculous to you and I, can often times translate into thousands of dollars when taken in the context of the big picture. Society has been hit hard by the recent economic downturn. That goes for FF joints as well. They are only trying to cut corners to stay profitable. Makes cents to me.
Posted by Old Timer on 2012-03-10:
I have never run into this kind of a problem. Probably because I am not much of a FF lover. But if I saw that the sauce was not enough to go with the meal I would ask for another. If they refused or asked for more money I would probably get a refund and walk out. But hey, that's just me.
Posted by Nohandle on 2012-03-10:
I recall once picking up an individual order from McDonalds. When I returned to the office and opened the bag I had never seen as many ketchup packets in my life. Obviously the individual manning the drive-thru didn't care one way or the other. It was unbelievable. I would hate to be a manager and responsible for the ketchup cost at that location.

For goodness sakes, give the customer an extra packet of a condiment he requested at no extra charge. A fistful is not necessary nor should a customer expect to keep a stash at home or office stocked with condiments. I state that because some do it intentionally. You know, I don't need to buy ketchup, mayo, mustard, syrup, barbeque sauce, tartar sauce, sweet and sour sauce, jelly etc. because I already have plenty I didn't pay for.

Justice, excellent response. I wouldn't personally risk my job over $.26. The customer might leave unhappy but I'd still have a job. Once the customers get angry enough perhaps corporate might rethink their policy.
Posted by Anonymous on 2012-03-10:
Economic downturn? My boyfriend and I can't find a place to eat on Friday nights because every place is packed. I drive by fast food places and see lines wrapped around the buildings. I think restaurants and ff places are doing just fine
Posted by Alain on 2012-03-10:
Send a note to Popeyes: http://popeyes.com/contact.php
Posted by Anonymous on 2012-03-10:
Fast food joints spoiled us consumers over the years by piling the condiments in the big "Grab as many as you like" bins on the counters next to the straws, napkins, and such. I'm sure some board executives did a review study to determine where their profit losses were, and they realized that was one area that needed to be controlled because of excessive waste. So they moved them behind the counter, and are now handed out with each individual order.
Posted by Starlord on 2012-03-10:
elieve it or not, next to salaries, food costs are teh biggest expense in the restaurant business. What may seem like a silly little packet of sauce, if you stop to think about it, can be a huge expense. Look at the number of , let's say McDonalds stores in the world, and for the sake of argumnent, let's say the honey mustard sauce for the McNuggets cost the store a nickel apiece. If every store wastes one packet of the mustard sauce a day, you are talking thousands of dollars, which extrapolated over a year can run into the millions of dollars.
Posted by BigAl on 2012-03-10:
After much thought on this subject I have finally formed an opinion. I believe the manager misinterpreted company policy. It is the managers responsibility to help control costs but I am sure that the company does not want to alienate customers over a packet of sauce. I am sure that the company policy is to control the cost of their condiments so they want only 1 packet to be given with each meal. If more than 1 packet is given with each meal costs skyrocket. However when a customer asks for 1 additional packet the policy would be to give it to them. This would add up to a very minimal cost because very few customers request more packets.
Posted by Cwazychicken on 2012-03-10:
This is what i do if i order chicken nuggets anywhere: Half the time they dont give me enough sauce, so i go to my local grocery store and buy some sauce in advance (same with ketchup and other condiments because i know fast food places are more stingy when it comes to these things due to costs). I think burger kings bbq sauce is kraft, so i buy some kraft bbq sauce. Tastes the same, and i never have to worry about not having any.
Posted by Anonymous on 2012-03-10:
I tend to buy my own sauce.
Posted by GenuineNerd on 2012-03-10:
Cost cutting is also why the fast food places took down their salad bars, and buffet restaurants have a high rate of going out of business, judging from the huge number of Ponderosa, Golden Corral, and Hometown Buffet/Old Country Buffet locations closing. As for the fast food joints, Wendy's and some KFC's once had salad bars or mini buffets. They no longer have them, in favor of prepackaged salads. Burger King had salad bars for a couple of years, including the short-lived "salad in a pita". Red Barn (which went out of business in the 1980's) was one of the first fast food chains to roll out a salad bar. Rax (a midwest roast beef chain) had a mini buffet...most Rax stores in Ohio were either closed or sold to Hardee's or Frisch's. Salad bars and buffets turned out to be very costly propositions for restaurants, mainly due to the extreme food waste, as well as with many people taking full advantage of the "all you can eat" aspect of them. Condiments cost fast food joints as well, which is why many of them ration them or charge extra for extra condiment packets. Some locations even did away with self serve soft drinks, as well as keep napkins, straws, salt, sugar, ketchup, cream, and coffee stirrers behind the counter...those "little things" do affect a restaurant's bottom line. I have heard of some people who would pocket fast food ketchup packets and make "tomato soup" out of them, by squirting them in a cup and adding hot water to the ketchup.
Posted by trmn8r on 2012-03-10:
Big Al, the OP says that additional sauces are $0.26 a piece, so what would you say if that is what company policy after the first one is complimentary?

Is a manager given the latitude to give the extra one for free after the customer balks at being charged?
Posted by ontario_girl on 2012-03-11:
The issue is, if you give one person extra sauce at no charge, then it's only fair to give every person extra sauce at no charge. That twenty-six cents adds up when it's a couple of free packets for every customer.
Posted by Old Timer on 2012-03-11:
This has been beat to death, but the packets do not cost .26 cents. That is what they are getting out of their customers for them. The cost of a small packet runs about .05 - .10 cents, depending on brand, chain, quanity etc. One of our clients is a food service master distributor, so I took a peek at their prices.

So, what is to be said about charging your customer .26 cents for something they paid less than a dime for? Food service people are probably laughing their butts off at this thread.
Posted by FFfanatic on 2012-03-11:
It doesn't matter what the policies are, it will not significantly affect the FF industry's booming business. Consumers will grumble, but they will continue to gorge en masse at FF establishments.
Posted by ontario_girl on 2012-03-11:
Same could be said for the food, OT. There's no way that a Big Mac costs 3.99 (or whatever the price is) but they still charge it and people still pay it. If it wasn't for markup, people wouldn't be in business.
Posted by Old Timer on 2012-03-11:

OG, if it was my FF chain I would sell extra packets at 10% over cost. Instead of .50 cents for a cup of water, 10% over the cost of the cup. I might give them an extra dime for another packet, kind of doubt it but you never know. Make my profit on the food and drink items, not gouge my customers on the ancillary products and services. But hey, that's just me. Probably why I am not in the FF biz.

We have respect for our customers and clients and do everything we can to be nice to them, work with them and keep them. Popeye's figures there's ten more to replace the one they just pissed off. Sad way to run a company.

~~JMHO~~
Posted by Starlord on 2012-03-11:
Ontario girl misses one important fact. Of course it doesn't cost what food is sold for to make it. How long would any business stay in business if they sold the finished product for what went into it's making? Last time I checked, McDonald's was a for profit enterpriseremember my first Big Mac, when Ronald had a Dixie cup for a nose, and a mop dyed orange for hair (Willard Scott.) My mom paid sixty-nine cents for each Big Mac.
Posted by The Triplets boy boy girl on 2012-03-11:
No loss to them. Just pay the 26 cents like everyone else. Being loyal does not give exceptions.
Posted by BigAl on 2012-03-11:
TRMNR,Who would have guessed that a packet of sauce would cause so much interest. The manager could have (and probably) pulled the 26 cents out of her head. A poster also said he saw a wholesale sheet that listed the price between 5 and 10 cents. That is incorrect. All major chains have these items shipped from corporate. The pricing the poster saw was for independent eateries. Usually corporations are not run by idiots. No sanely run corporation would alienate customers over a sauce packet if requested. It just costs too much in advertising and etc. to acquire customers.
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Rude Employees
Posted by Henry12331 on 01/30/2012
The Employee's in the Pittsburgh Area stores a the rudest people I have ever seen. They are out of product all the time, they all get smart with you and say I don't do the ordering or schedule Gary does. The South Side store used to be the best one, but it is just as bad as the other two. The should just close down, from management to hourly employee's no one cares.
     
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Posted by Lester1 on 2012-01-30:
Have you approached GARY with your concerns?
Posted by Inat on 2012-01-31:
It's a sad realization that once you accept, will change your perception of these fast food joints. The service WILL suck. The food WILL suck. Don't expect much more than what you get.
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They need better employees
Posted by Whitearlisha31 on 01/06/2012
Every time I go to Popeyes, my order is never right. This particular time, I ordered a breast, leg, and a order of red beans and rice. They gave me a thigh instead of a breast. I had dirty rice mixed in with my beans. The chicken was old and dry. I think they need new employees for this store because it is ridiculous and unprofessional how they mess up people order EVERY time!!
     
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Posted by trmn8r on 2012-01-07:
When a place messes up my order 20% of the time or more, I go somewhere else. Life is too short.
Posted by andbran on 2012-01-07:
ditto
Posted by Anonymous on 2012-01-07:
Just curious? But is it every time the OP goes to Popeyes...or is it every time they go to a particular Popeyes? I'm not much of a chicken man myself (except the BBQ chicken sandwich from KFC), so I've never tried Popeyes. I was just wondering if the OP has this problem at multiple locations? In that case, I would definitely try another brand of restaurant. Good review!
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Worst Fried Chicken EVER!
Posted by Dexter.3223 on 12/13/2011
PUEBLO, COLORADO -- Last evening (peek dinner time) my wife and I ate at the South Pueblo, CO location. It was not bust at all with only 3 other customers there at the time. I ordered the 3-piece meal, my wife the 5 piece chicken tenders. My drum stick was the size of a quail's, the thigh equally small, and the breast portion was extremely dry. My side dish, the Cajun rice was nothing but mush. My wife's chicken tenders were cold and tasteless. I walked up to the counter to bring this to the attention of the manager on duty but she just ignored me and walked back to the kitchen. Needless to say, we'll never eat at Popeyes Fried Chicken again. They were my favorite chicken restaurant, but not now. Also, the tables weren't being cleaned, but there were 6 employee's on duty at the time. Three were on their cell phones the entire time we were in the restaurant.
     
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Posted by Kris10 on 2011-12-13:
Contact corporate and let them know how poorly this location is being managed. I wouldn't write off popeyes entirely because of one poorly managed location.
Posted by trmn8r on 2011-12-13:
You actually described the issues to the manager, and she totally ignored you? Did she reply at all. and if so what did she say? I'd do what the first reply suggested and contact corporate.
Posted by lexophiliac on 2011-12-13:
Try reaching the district manager and owner's ear as it is a franchise and individually owned. Corporate may toss you some coupons, but other than that they will bounce your complaint back to the location.
Posted by Skye on 2011-12-13:
I'm glad you received some resolution!

Kudos to Popeye's!
Posted by Kris10 on 2011-12-13:
I'm glad to hear you got a resolution!
Posted by Anonymous on 2011-12-13:
Thanks for coming back and telling us the outcome!
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Out of Food
Posted by Ddytn99 on 11/20/2011
Went to Popeyes in Firestone co last evening specifically for the advertised crawfish fries and biscuit they didn't have that item and were out of chicken tenders. Perhaps you should check the management of this store.
     
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Posted by Skye on 2011-11-20:
Sorry this happened tpo you, but it and does happen. Places run out of food. How about contacting corporate? I'm sure they'll want to compensate you for your inconvenience.

http://popeyes.com/contact.php
Posted by clutzycook on 2011-11-20:
Yep. I've heard of Arby's running out of roast beef. But I've told that story before.
Posted by Anonymous on 2011-11-21:
It's quite common for a business to run out of stock on an advertised special. What separates good customer service is what they do to compensate you in the unfortunate event. A raincheck, coupon, etc...would all be valid options.
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Popeye's Chicken is the best
Posted by Dennis79 on 10/17/2011
Popeye's always has fast friendly service and their spicy chicken is the bomb! Their Jambalaya is very good, too, but not quite spicy enough.
Best fast food chicken available!

Everyone at Dennis Regling's Wonder Shows enjoys it when we are on the road. Thank you Popeye's
     
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Posted by Anonymous on 2011-10-17:
I have yet to try popeye's. I love me some good fried chicken.
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Pricing Standards
Posted by on 08/20/2011
I really enjoy Popeye's food, however, I rarely choose the "combo" at any restaurant. I regularly visit 3 different Popeye's locations and the pricing is never the same. When I don't want the fries I have been told at some locations that the price is the same with or without fries. When I want a substitution the prices always vary. When I ask about this I get told that the computer system cannot manage changes (ha! ha) or that prices are not reduced with ommissions. I have talked with other customers about this and some have told me they limit their visits to Popeye's unless buying large amounts of food for gatherings. At this time it is important that all businesses develop standards for fair pricing.
     
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Posted by Skye on 2011-08-20:
Are these a franchise? Usually prices will vary from location to location.
Posted by Starlord on 2011-08-21:
I always watch for the fine print at the bottom of the screen, "pricing and participation may vary."
Posted by Anonymous on 2011-08-21:
I would think pricing could vary just because of the area.
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