LANSING, MICHIGAN -- Ordered a crawfish tackle box and a 2 piece and a biscuit. Was told there would be a 3 minute wait on the crawfish so I pulled ahead, that was at 12:10. Then at 12:18 a lady came and told me that now I am waiting on the chicken, I asked if they could not figure out I had chicken on my order also?? I told her I just wanted my money back. At 12:23 I went inside to get my money back!! I am diabetic and NEVER got lunch that day!!!! I contacted Popeyes corporate office right then from the parking lot and was told someone would get back to me . Called on 11-1-13 and was told to early for them to review my complaint. Called on 11-13-13 and was told " she will have someone contact me ASAP. On 11-19-13 I called again and was told the same thing?? Does Popeyes have so many complaints that they can't get back to people in 3 weeks???Add reply
SUISUN CITY, CALIFORNIA -- Just wanted to voice my opinion of the new feature item of chicken and waffle battered chicken. HORRIBLE!!! The batter on the chicken tasted like coated flour with baking powder mixed in and that horrible, horrible, condiment called "maple honey sauce" What the hell is that stuff?! I dipped the chicken in the sauce, anticipating a sweet honey flavor. What I got was a glob of gunk, that made me want to throw up! I immediately threw it away.
1 Replies - Latest reply on 08/19/2013Add reply
I WANT MY MONEY BACK!!
I order a meal with water. The employee told me that now they are charging 1.99 for water, no matter it comes from the soda fountaine (tap water). Since then I have never eaten again in Popeye's. Add reply
PONCHATULA, LOUISIANA -- It's Father's Day! I drove up expecting some good Popeye's Chicken. Saw the sign for new "Wicked Chicken." Sounds good so I ordered it to go. Got home to find it was a "wicked trick." It's just tiny leftover pieces of chicken that has been trimmed from other pieces. About 80% breading and 20% chicken! At first I couldn't identify it and thought they had messed up my order. Nope, this is it.
I feel you are wasting your money on this Wicked Chicken. Sounds like a new way to get rid of bits and pieces!!
OAK PARK, ILLINOIS -- I frequently visit the Popeyes Chicken on Madison st. in Oak Park Il. After placing my order I informed the person at the drive up window that I am a senior citizen and I would like my free drink. She told me that this particular franchise does not honor this benefit. I asked her if she was sure so she asked the manager to come to the window. The manager agreed with her so I did not pursue the issue. My question to you is, does this offer only apply to certain franchises ?
4 Replies - Latest reply on 11/25/2012Add reply
Charging for Condiments
DETROIT, MICHIGAN -- I went to the Popeyes located on Greenfield and Joy Road #(2280.
I ordered 5 different orders for myself and my co-workers. The lunch order included 7 biscuits and 3 pieces of chicken, 2 red beans and ... read full review8 Replies - Latest reply on 10/31/2012
321 WEST 125TH STREET, NEW YORK -- On 9/3/12 @ 16:53 I was in line placing my order. A previous customer tried to get the servers attention several times after I placed my order, stating that there was not any toilet tissue in the bathroom! It was very obvious she was being ignored!! Finally the "manager" came up to the window along side of the server and asked what she wanted! She stated again that she really needed to pee badly and that there is no tissue in the room could she have a few napkins now!!! After a sigh by the manager she gave her a few napkins.( Several of us in line started looking in our purses to see if we had any tissues for her to use!! By this time the door had locked again and she had to find someone to unlock the door. It would not have surprised me that this lady did not WET here pants right there in front of the cashier!! This young lady was very courteous trying to be patient and was just ignored!!! This is unacceptable for a store as busy as this one, they should always have someone checking the supplies in the restrooms.
The employees in this store for the most part are discourteous and rude and inpatient!!
ATLANTA, GEORGIA -- would like to make a formal complaint. I go to Popeyes a lot and go to different locations in the Atlanta, Georgia area. I always get a breast and a wing. The price is always between $3.10 and $3.13 depending on the tax in that particular and I get what I ask for. When I go to the store located at 683 Boulevard Atlanta, Georgia my price is never the same. Today, August 3, 2012 around 11:35 and was greeted by Nicole who told me that my order would be $3.85 cent. Knowing that at this location they always give me an extra biscuit. Thinking that was the reason for the higher price. I asked that they take the 2nd biscuit out and reduce the price. I was told by the manager MS. [snip] that she could not break it up like that. I told her that I never have that problem with any other store and their prices are always the same and if they took the biscuit out I would be the same price. I left to go to another location and came back to get the managers name, store address and phone number. Ms [snip]said that she was manager and that she would help me as much as she could and wanted to know why I wanted the information. Initially, I told her that it was because have lied to me and overcharged me. She continued to tell me about the difference in manager stores. I said that shouldn't matter because the price should be standard and they do not change. Then she said that she could give me a Senior citizens discount which wool take it down to $3.40. I was going to purchase it there but I went to the store on Lee street store #2108. I would like to commend them because of the excellent service I get.
3 Replies - Latest reply on 08/03/2012Add reply
2995 Lewis Rd. S. E.
Atlanta, Georgia 30315
DALLAS -- I went to Popeyes and when I got home the order was wrong, the lemonade tasted like water, and they didn't give me a specific piece of chicken I requested. I called the store and told the manager what happened and I told her I was on my way back. Instead of replacing the entire order with hot food she only wanted to fix what they got wrong. I insisted that I get hot food because by the time I travel back home the original food I purchased would be cold. She got angry and coped an attitude so I asked for a refund instead, she took the food and trashed it and said she couldn't give me any cash back since I used my debit card it would have to be put back on there. Needless to say that was back in May, I never saw my refund put back on my card. I have called the corporate office several times and no one has yet to call me back I even spoke with the district manager of that particular store and still I have not gotten my refund. I guess they must need the money really bad due to the recession because its like they are refusing to return my money. 1 Replies - Latest reply on 07/10/2012Add reply
SAWYER, MICHIGAN -- I was traveling through on my way to Madison, Wisconsin and we stopped at the TA In Sawyer, Mi and ate at the Popeyes and had a wonderful experience. Very friendly atmosphere and great, entertaining service. I will never forget the young man, Ed, who fixed my order with accuracy and promptness. It seemed as soon as ingot done placing the order it was ready waiting in me with a smile. I had an awesome experience and will gladly stop in anytime I'm passing through for service like that. Add reply
While I am buying the food, the manager and the co-employee of that Popeye location along 40th St. Bet. 7 and 8th ave. were making faces and laughing about me. I would know because they would look at me and then look at each and laugh. I don't think that is right. 1 Replies - Latest reply on 06/08/2012Add reply
OLATHE, KANSAS -- I recently stopped in for some Popeye's Chicken spicy chicken strips at our neighborhood location and was shocked when I asked for honey mustard to hear the server say "We don't have that any more".
3 Replies - Latest reply on 05/26/2012Add reply
Stopped serving honey mustard? For heaven's sake why? It's the primary reason I eat chicken there (besides the beans and rice side) and it goes perfectly with the spicy coating. How can it be? Was she just too lazy to go get it? Was this a corporate decision or is it just my local franchisee that won't stock it?
I will carry my own next time because, let's face it, there's no better chicken strip in town.
I just want Popeyes to know they have the best chicken bar none and the worst most useless utensils bar none. 1 Replies - Latest reply on 05/25/2012Add reply
COLORADO SPRINGS, COLORADO -- I stopped here for a quick lunch. Had I known that the service was going to be worse than the upset stomach I got, I would have gone anywhere but here...This occurred at the 7480 Austin Bluffs Parkway, ... read full review5 Replies - Latest reply on 04/06/2012
Service Was Terrible
WHITBY -- Went in to Popeyes in Whitby, Ontario (under new management) today, was the third time this month and a loyal customer until today. Ordered 4 meals cost was $22.00 some, asked to get 2 extra sauces for ... read full review30 Replies - Latest reply on 03/11/2012
The Employee's in the Pittsburgh Area stores a the rudest people I have ever seen. They are out of product all the time, they all get smart with you and say I don't do the ordering or schedule Gary does. The South Side store used to be the best one, but it is just as bad as the other two. The should just close down, from management to hourly employee's no one cares. 2 Replies - Latest reply on 01/31/2012Add reply
Every time I go to Popeyes, my order is never right. This particular time, I ordered a breast, leg, and a order of red beans and rice. They gave me a thigh instead of a breast. I had dirty rice mixed in with my beans. The chicken was old and dry. I think they need new employees for this store because it is ridiculous and unprofessional how they mess up people order EVERY time!! 3 Replies - Latest reply on 01/07/2012Add reply
PUEBLO, COLORADO -- Last evening (peek dinner time) my wife and I ate at the South Pueblo, CO location. It was not bust at all with only 3 other customers there at the time. I ordered the 3-piece meal, my wife the 5 piece chicken tenders. My drum stick was the size of a quail's, the thigh equally small, and the breast portion was extremely dry. My side dish, the Cajun rice was nothing but mush. My wife's chicken tenders were cold and tasteless. I walked up to the counter to bring this to the attention of the manager on duty but she just ignored me and walked back to the kitchen. Needless to say, we'll never eat at Popeyes Fried Chicken again. They were my favorite chicken restaurant, but not now. Also, the tables weren't being cleaned, but there were 6 employee's on duty at the time. Three were on their cell phones the entire time we were in the restaurant. 6 Replies - Latest reply on 12/13/2011Add reply