Poor Customer Service
NORTHVILLE MI, MICHIGAN -- I received a flier for Portrait Innovations for a one pose package for $10. with no additional fees. Needing Christmas cards I thought this would be a great idea. We have tried Sears in the past and ... read full review3 Replies - Latest reply on 01/20/2014
Portrait Innovations Lied to Us
PLEASANT PRAIRIE, WISCONSIN -- On a trip to meet my new niece in Illinois, I talked my sister-in-law into taking our three children to Portrait Innovations for pictures together. I have been using Portrait Innovations for over 8 years, ... read full review4 Replies - Latest reply on 08/05/2013
GRANGER, INDIANA -- I have been going to PI for 4 years They overbook and the wait time is awful but we loved our photographer Heidi. I have learned they FIRED her because her productivity dropped when her mother died unexpectedly! She is by far the best photographer they had. They are all about the money and have no heart or compassion. I will never go back and will spend hundreds of dollars elsewhere. Terrible management!Add reply
Poor Experience; Not Kid Friendly
COLLEGE STATION, TEXAS -- We went to the College Station, TX location to take my photos of my 2 year old & 3 month old daughters. It was one of the worst experiences imaginable!
Our 2 year old is very typical for her age; ... read full review
Horrible Customer Service
CRANBERRY TOWNSHIP, PENNSYLVANIA -- I am disappointed in the services provided because the photo session was of very low quality and the resultant pictures were not up to the quality we have come to expect. As suggested by the Portrait ... read full review1 Replies - Latest reply on 04/23/2011
COLLEGE STATION, TEXAS -- My daughter had an accident on the way to get pictures taken. We were an hr. late, but they were very understanding and patient with 4 kids that were getting pics taken way to close to their nap times and with the adults that were still in shock from the car accident. My daughter doesn't live in town and I am thankful we were able to get the pics while she was here thanks to the patience of the photographers and their co-workers. Will visit them again.1 Replies - Latest reply on 10/24/2010Add reply
WICHITA, KANSAS -- I was looking at an ad for a job as photography assistance position at a studio. I called to ask about it and was connected to the manager of this store. I asked about the position and told her that I had gotten this ad from a place that helps seniors get a job. When I mentioned this the manager told me why would we want anyone like you working with us. She said she hadn't heard of such a thing and the attitude of her speech made me feel like elders and seniors were second class citizens and had no right to any respect or consideration. She went on talking like that for several minutes before she told me the position had been filled before Easter. I wouldn't bring a pet to this establishment, let alone a child or grandchild.
2 Replies - Latest reply on 04/08/2010Add reply
I do not accept this kind of attitude and feel like this particular action borders on senior citizen abuse. IT, should not be allowed period from any company or place of business, or at any time from anyone.
HOUSTON, TEXAS -- I recently visited Portrait Innovations in Houston, Texas. We were there to visit my son's dad. I decided while we were there, we were going to take our family pictures. My family pictures include myself and children. My son's father also wanted to have pictures done of himself, my son, and his daughter. Well, my son and his father had their pictures done before my family. When it was my turn I was told we did not qualify to get the package offer with any pictures with my son in them because my son already had pictures done with his father and sister. I explained to her that we were there to visit his dad and we were not together. We still could not get the offer with pictures he's in. I don't understand.
3 Replies - Latest reply on 01/20/2014Add reply
We are two individual customers that happen to have a child together. We ended up not taking the pictures because I refuse to leave me son out and we ended up coming back home to find somewhere else to have our family pictures done.