DO NOT purchase this product. I ordered this because it stated I had a "free 30 day trial" period. That is totally wrong. I called the 866# after I was billed only after 15 days to cancel the product & get my money back & was never told to send the remaining product back to get my money refunded. After the refund didn't show up for about 2 weeks I called again & was told my order wasn't cancelled until the 30 day mark & that I should be receiving my money in a few days. After another week & a half goes by with no refund I call to get a totally different story stating I had only had 15 days to cancel & since I didn't mail back the ununsed portion I couldn't get my money back. I don't recommend this company to anyone since I didn't get the same answer anytime I called & if I had been told to mail back the remainder when I called the 1st time I would have gotten my money back.
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Posted by jennie08 on 2009-07-21
I had the same thing happen to me where this company pulled multiple payments out of my account I have been fighting with them for over 2 months now to get my money back and I know 4 other people this has happened to they are such a scam!!!!
Company Response 10/25/2009: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and
conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card
information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one
priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are
happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both
before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through
the entire cancellation process.
Your satisfaction is our number one concern,