I thought I would have my dream kitchen. In 2008 I interviewed several cabinet dealers decided to go with Custom Kitchen and Woodworking out of Florence, SC. and use the Prestige Cabinets. Needless to say after paying for the cabinets the owner/contractor left with the money. I do not have all of the kitchen parts, still missing a cabinet door and moldings. I still have holes beside my stove where the spice racks were to be, (room was not mad large enough for them, another issue). But, the cabinets I Do have look like they have had something spilled down them, even on the top ones. Looks like the stain is hit and missed on them. Needless to say I don't have my dream kitchen and it looks like I never will. I don't have the money to replace my cabinets, I understand I can't use any warranty from Prestige because I don't have a dealer (a fore mentioned contractor) to prove I bought the cabinets. I can't even get a door or moldings to even finish my kitchen to even look ok.
1 Replies - Latest reply on 11/18/2010Add reply
COFFEYVILLE, KANSAS -- We purchased our kitchen cabinets through Menards with a company called Prestige. We were told by Menards staff Prestige sells higher quality cabinets then their other vendors. We have had nothing but disaster after disaster.... We received our cabinets and found several doors and cabinets scratched, chipped and poorly put together. We called and had them replaced on a "rush order". After 5 weeks of waiting we received the replaced cabinets and doors. One of the cabinets had an obvious crack along the back. We tried calling Prestige direct and they told us "they could not talk to us directly but would have to go through the vendor". After another 5 weeks we received our last and final cabinet. At least we thought it was the last cabinet... turns out it was the wrong style and we are currently in our 3rd set of 5 weeks" waiting to complete our kitchen.
2 Replies - Latest reply on 08/14/2009Add reply
Prestige preaches on quality and workmanship. In our opinion you will find higher quality cabinets from the "put-it-together-yourself" particleboard cabinets at Target or Walmart.
COLUMBUS, KANSAS -- I had Prestige Cabinets installed by our contractor. Great contractor but AWFUL cabinets. There is no quality control. Wood is chipped, paint Drips, poor quality wood. The list goes on. Wrote to company...no response. DO NOT BUY PRESTIGE CABINETS! They are poor quality and no response to customers. Everything negative you read, I have experienced. Ask your contractor to use some other product.Add reply
After 5 re-orders of cabinets from Prestige Cabinets, which can be purchased at Menards stores in Indiana, we still do not have the situation resolved. The original issue of poor paint finish throughout the entire kitchen worth of cabinets, has resulted in their inability to resolve the issue on not only the first issue but not even the fifth attempt.
After attempting to go above the representative in our state by calling their corporate office twice, I was both times referred and contacted by the sales representative stating that they his manager doesn't want to speak with me.
So, our kitchen has taken over 4 months to get correct and have not been listened to as a customer.
What are you to do when you try to explain process issues with a company that doesn't care to listen?
The strength of a company lies in it's ability to manage conflict and issues.
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