MICHIGAN -- I have purchased a flight ticket from Chicago to India, and unfortunately my school schedule is not allowing me to make the trip. Hence I have asked them to change my reservation to a different date. In this case I was aware that I have to bear the difference amount along with the $200 cancellation fee.
The representative gave me a shocking fare for the new ticket. Their website itself shows a much more less fare for the same flight. And it is the same on Etihad's website. When I asked, "Why am I being charged so much more?" the representative gives a rude reply that the fares online are discounted ones and I don't understand how the discount doesn't apply to returning customers, and it's silly that the price they offer me is far higher than the carrier's quote!
I am a international student and hardly make a thousand a month. Going to India is an once in 2 year event for me. It is very sad that the company doesn't respect their customer's interest, instead takes advantage of my situation and charges me more.
The saddest part is the trip protection that I have bought with the ticket is of no use in this case, just a trick to steal more money. The representative doesn't even help in suggesting a date with a cheaper price. Their website is the only way for me to make a choice of dates and at the end they won't offer me the same price. How mean of them.
IOWA -- My son is thousands of miles away studying abroad in South America. He needed a ticket to go to Chile for school studies, so I put the money into his expense account to make the trip. He went on Priceline.com and booked the trip. Priceline sent him a confirmation email that included confirmations of the flights and dates from the airline. The next day they called him to tell him the Airline had rejected the tickets but they could rebook him for another $300 - ON THE EXACT SAME FLIGHTS!
I called the airline who told me they never rejected the reservation - PRICELINE CANCELLED IT!! So I got a hold of Priceline, but the people I spoke to (and yes, even the so called supervisor "Eddie" ID **) are nothing more than script reading morons who either cannot or will not help you. They also will not let you speak to anybody else. This is a pathetic business model, and after we have spent over $10,000 with them in 12 months - they will never see another dime. Dishonest is the only word I can use to describe them on a public forum, be rest assured there are worse words in my mind about them now.
MINNESOTA -- I recently booked a flight from Minneapolis to Vancouver for my husband and I. About 2 weeks later I realized that since we were traveling out of the Continental US it was probably important to have exact names on the tickets. My mistake. Traveling domestically I've never had an issue - my legal name is quite long.
I called Priceline and Delta attempting to amend the name on the ticket. Delta said they would be happy to do it but since one leg was on another carrier they were not able to. Priceline said "forget it." I spent several hours on the phone making multiple phone calls - speaking to numerous departments at Priceline. They would not amend the name - which did not require a complete change - only an addition.
Finally, I asked for some type of credit for a cancelation so I could rebook with the correct name. Nope. I would have to eat the tickets - $560 - and purchase new ones. They would do absolutely nothing. I did mention I've been a good customer for many years - they were unmoved.
So - I called Delta back begging for some type of help. They were willing to cancel the ticket for a $50 charge each. $100 was better than $560. So now I'm off to attempt to get some type of reimbursement for the Travel Insurance I purchased for this ticket. What do you think my odds are? Not good. Since I need to now rebook this flight - I've been checking websites - and Priceline is the cheapest - but oh boy - I WILL NEVER BOOK WITH THEM AGAIN. Good Luck if you have an issue. They will not help.
DISTRICT OF COLUMBIA -- I recently used the "name your price" tool on Priceline flights. When I began my search I entered the dates of 5/1-3/2015. No flights matched my bid so a box popped up with suggestions of how to modify my flight. Above the options for modifications it gave you an option to change your date so I changed my dates to 4/30/15 and 5/4/2015 so that I would be at my destination during the time frame I needed in case my bid landed me a redeye flight. I never checked the "flexible dates" box.
I was given a redeye flight for my initial dates, exactly what I was avoiding. After speaking to Priceline management the only solution I am being offered it to pay $200 to cancel my flight. Apparently when you change your dates they do not honor it unless you start the entire search over.
I went onto Priceline and bid for a ticket from Ft. Lauderdale Fl to Newark NJ. The bid was too low but they came up with a price I could afford. I went and accepted the price, paid for it, called my dad and told him the date and the time. The day I would travel I went to confirm my ticket and seen they sent me a email days later telling me to confirm a ticket from Newark to Florida.
I was so emotional because that week was so busy and stressful. I never thought to check my email to see any errors or switch on the airline ticket I originally bought. I called United airlines and they stated since they were a third party I would have to call Priceline to switch the airline ticket. There were available seats but Priceline would have to reroute the ticket.
I called Priceline and spent four hours with multiple people reading from a script and putting me on hold acting as if they were going to help me resolve the issue. Keep in mind that the email states there is no refund but the reps would repeat they could only refund me 15.00 of the whole ticket me at this point. I was so frustrated and explain to the representative that I was not calling for a refund just to change the destination back to the initial destination. I was laughed at, put on hold and nothing no resolution.
This is a company that is not even in states and all the reps are out of the states unable to do anything to help the consumer. I feel like this company should be shut down and receive no stars.
RENSSELAER, NEW YORK -- While buying 2 airline tickets on Priceline.com I was offered a $50 discount on my airline fare if I applied for their VISA credit card. After completing the application I hit the "submit" button. It processed for a moment & displayed an error message that my application couldn't be processed at that time. I couldn't do anything except to start all over again - even to order the tickets - and used my credit card.
2 weeks later I receive a Priceline.com VISA card! Nothing throughout the process indicated my application had processed or approved. I called to cancel the card and said I am displeased and thought it was deliberate & misleading on their part. The representative said there is a $50 credit pending; I told her that I was so displeased that I'm not using the card just to get the credit. I said that unless they send me $50 I will tell anyone not to use Priceline.com and not take the $50 bait to sign up for their credit card. She was unresponsive to that and so here I am.
If you use Priceline's "Name Your Own Price" service, you could end up with a bad choice of airline. EXAMPLE: Frontier Airlines charges $25 per carry-on bag, when most domestic airlines provide your first carry-on free. Extra fees can be a got'cha to a winning bid.
EXAMPLE: Recently Korean Air executive Cho Hyun-ah, who was the executive head over cabin service, turned the plane around at JFK because macadamia nuts were served to first-class passengers in a bag rather than on a plate. They berated the senior steward, forced them to kneel in apology, then kicked them off at the gate. A family business run amuck.
After 22 days of back-and-forth with Priceline, it comes down to this. Priceline not only does not care, they will not listen. They refuse to discuss the policy or consider options to omit airlines during bidding. Their customer service refuses to connect you with a manager (I asked several times). Attempted contact with executives was ignored.
ALVIN, TEXAS -- My flight got changed and I have called three times getting no info from Priceline. They tell me the office they need to call to be able to fix my tickets are always closed and only open from 10-6pm EASTERN TIME. Which they neglected to tell me the first two times I have called. Not only this, but because I bought my tickets through Priceline, they technically own the tickets until I depart so I can't even call the airlines to get my tickets fixed myself.
SO I am still dealing with the stupid people that are very unhelpful. Especially since I have called three times and it is like I have to start all over explaining everything every time I call because they don't look at each others notes left on the account. NEVER TRUST THIS COMPANY OR USE IT!
I booked a trip to Vegas a few months ago and had to cancel it due to a medical emergency backed up by a doctor's note faxed directly to Priceline. Upon cancelling the trip, I was told that the value of my airfare could be used on any future (within a year) Priceline booking because I'd originally booked with Priceline. Makes sense right? Well apparently, as outlined in the follow-up email they sent me (but NOT in the phone call!) I can only use that credit on VIRGIN flights because my original trip had been Virgin flights.
Now, Priceline holds that credit, Virgin has nothing to do with it and doesn't care where I use the credit, but because of Priceline's STUPID "policy" they will only let me use the credit for Virgin flights! This is a HUGE ISSUE because Virgin only flies to like ten cities, NOT including Houston which is the only place I plan to go in the next year!!! And nobody will fix it!
Not to mention one of the representatives I talked to hung up on me, and another was EXTREMELY snotty, kept interrupting me and talked down to me like I was stupid when I've spent about FIVE hours on the damn phone about this issue. I WILL NOT drop it. PRICELINE CANNOT BE TRUSTED. DO NOT BOOK USING PRICELINE.COM. They will find a way to screw you out of your money.
ST LOUIS, ILLINOIS -- I bought airplane tickets to Mexico in Priceline. They offered the travel insurance in case of any health problem we could change it. Well I got sick and I was trying to change the tickets to a different time, and they said that they didn't cover that. So they lie and they are a complete joke. I talked to the airline company and they said that they actually have travel insurance and they cover 100% of things like that, so I know now that it was a big mistake to buy the tickets with a no serious company like Priceline. Please don't buy with them. Be safe and buy with the airlines directly. They can take care of you right.