Booked a flight with Priceline.com, and charged to my credit card which sounds easy. But it took numerous attempts before the flights they had quoted were as they quoted, would always take me to the next page with an updated higher price. Anyway finally got a flight I wanted for an price I was willing to pay. The next morning woke to an email from them saying my flight booking had been canceled. I went to confirm this on their website with my literary number and it says flights are canceled and my card has been refunded.
I went to book my flight again which actually was $20 cheaper than the one I had booked previous but it wouldn't let me pay for it. I call my bank and they say there has been no refund or cancellation of the previous payment to Priceline. So without that the limit on my card is not high enough to purchase another flight (the amount was about $2000).
Tried to call their customer service which is a joke. No help just an automated message that leads you round in circles and never lets you talk to an operator or anything that can help you. Have emailed them with my problem but am still waiting for a reply. In the meantime flight prices have gone up hundreds of dollars. Highly unacceptable service and would not use Priceline again. Just wish I had read all the bad reviews first so I could have avoided this.
CONNECTICUT -- The website will only let you order six tickets at a time. I needed 7 so I had to do two orders. The price was 363.59 per ticket for the first order. Within seconds I ordered the next ticket the price showed 429.59. I had no choice but to make two orders. After speaking with customer service (who was rude) she said there was nothing they could do even though each ticket had the same offer id numbers. I had never used Priceline.. my BIG mistake. I am surprised that the reviews on this site do not correspond with the other review sites.. kind of makes you wonder. Never again. Please go elsewhere.
WARNER ROBINS, GEORGIA -- I would never use Priceline.com ever again. My husband scheduled a flight for my 70 year old mother, however due to reasons of anxiety of flying she needed to cancel the flight. We made a call to Priceline hoping to get this resolved all to be transferred to 4 different Priceline employees. We were told that they could not cancel the ticket under any circumstances. Not to mention how rude **, the last and final so called "Customer Service" person was to my husband. Not to mention when he asked her if he could get the name of her supervisor, she declined to provide it along with declining to give him her last name, so we ended the call with nothing but frustration and disgust.
The airline was more than willing to cancel the flight, but Priceline was not!!! Please if anyone is ever thinking of booking a flight, please do not ever think of using Priceline. They are the absolute worst of the worst. The company must be really having financial struggles if they are unwilling to cancel a flight, which I might add they will turn around and resale, but are unwilling to keep satisfied, repeat customers.
I will never use Priceline again. They really a lesson in good customer service, because no matter how much they advertise, word of mouth is and still remains the best form of advertisement. Signed a disgruntled customer.
On February 24th, I purchased a flight, round trip, from John Wayne/Orange County airport to St. Louis using the "name your own price". Flight was to depart on April 23rd and return on April 26th. I got a great deal, saving over 80 dollars off the same flights booked directly through Frontier airlines. As I am sure most people know, on April 22nd, the St. Louis airport was hit by severe weather/tornado. I monitored my flight online to see if it would be cancelled, and around 10:30PM PST the flight was canceled.
I called Frontier Airlines to see what my options would be for getting rebooked, and the representative who assisted me stated they would not be able to get me to St. Louis until the evening of Wednesday the 27th, which, obviously, was not going to work. I was heading to St. Louis to spend Easter with my elderly aunt and uncle.
Frontier advised me that they could rebook me for the future at that point, or, since I had purchased this ticket through Priceline, I could call them, and they could call Frontier's Agency Desk and tell Frontier how much I paid and they would give me a credit. Frontier didn't have the financial information as this was purchased as a "bulk ticket".
Here begins the fun, and 5 hours worth of phone calls. First 5 times I called Priceline, they told me that they can't make outbound phone calls, which is a lie. Calls to Frontier were useless, as they had no way of assisting me. However, I will state this, they were EXTREMELY helpful and understanding, and they tried everything they could do to help me.
On my 6th phone call with Priceline, all of a sudden they were able to make outbound phone calls! ** was the one who assisted me, and he put me on hold to contact the agency desk at Frontier. My call got dropped, and I dreaded calling and explaining to ANOTHER representative my problem, but ** called me right back. Amazing.
** advised me I would have a credit of 213.06, which was unacceptable as I paid 243.06. He was unable to explain the difference in price. The main problem ended up being as that Priceline thought I was IN St. Louis calling them to get rebooked. They apparently took out the taxes for my outbound flight. ** said I was entirely good to go and to just call Frontier and they would rebook me on a flight of my choice. I reluctantly agreed to call Frontier to confirm.
When I called to confirm, Frontier advised me that I did not have a credit with them, but that I had a credit with Priceline. Frontier advised me that since the flight was canceled, I should be able to get a full refund, and not a credit. I called Priceline back ONE more time, and this time I spoke with **. ** put me on hold to call the agency desk again at Frontier. After being on hold for 30 minutes, he came back to say I would be getting a refund. Yay! Success!
However, ** told me that I was being charged a 7.45 cents "processing" fee. He stated it was from the airline, but at this point, after almost 6 hours on the phone, I decided it was worth it to not have to deal with this anymore. I know people will criticize me for using Priceline for airline tickets, but the weather was unexpected, and neither the airline nor myself caused this issue. Thanks to Frontier, they were the most helpful! Writing this just to that others may know about issues that you may have to deal with by buying tickets through Priceline.
OK so here is my story. I in this the month of January turned 20, graduated from nursing school (LPN), and was accepted into an RN program. So it is a big month for me, and my mom being the best in the entire world bought us tickets to go to New York!!! She wanted it to be a present for me for graduating and my b-day. Well she bought the tickets a couple months ago when everything was pretty OK where her health (she has been battling cancer for about a year), but just this past month her health had taken a down turn.
Her leg (where the cancerous tumor was) is not receiving the skin graft and doctors are freaking out about the chance of infection and having to amputate the leg, so we are already under a lot of stress. The doctors say no traveling and with good reason, my mom still wanted me to go and have fun and take a friend with me instead. So I call the airline to get the name changed, and lo and behold they don't do that. All tickets are non transferable no matter the reason! The best they could do was hold the ticket and make it open date for a huge fee!!! Which I don't have. Then they say "well call Priceline.com and have them just change the info they sent."
I do this and not only is every single person that I speak to the rudest person on earth! But not only do they tell me that it "doesn't matter that your mom has cancer you can't get the ticket changed", but they also have the audacity to say that I should have "planned my trip better as to not have an episode like this".. WHAT!!!!! Like I asked for my mom the get cancer and be in the hospital!!!
AHHHH, I lost it. I broke out in tears. I was bawling!!!! And all these people they kept transferring me to were yelling and talking over me saying I need to be quiet and listen. I asked one women why she was being so rude and she said she was sorry but she couldn't explain things over my "excessive crying". Yea I am crying. Do you know how much freaking my mom spent to do this for me!!!!!!!!
Well to shorten this, I have never been treated so horrible in my whole life! Ever! And I was a CNA for Pete's sake!! I know what it's like to have people screaming at you. I had to end up canceling the trip for which my mom only received 395 back out of 800. And then she rebooked it through Hotels.com with a different name for my friend. PTL she got the travel insurance so hopefully they will give us back at least half of the rest.
Honestly I can understand a policy is a policy, but first of all when you have a doctor's letter and number and all that saying you cannot go, legitimately cannot go what the heck!!! And secondly when someone is in tears because they are so distort because their mom who is sick has just laid out bank so you could have fun and now they are telling you she just wasted her money, you don't treat them like crap!!
I will never use Priceline.com again, and I advise anyone who is going to travel, regardless of illness or not, do not use Priceline.com or United!! They are flippant disrespectful, compassionless and just plain rude.
WASHINGTON -- I used priceline.com for the first (and last) time about a month ago to purchase 3 round trip tickets from Seattle to Austin, Texas for a friend's wedding. At the time of the purchase, I was not certain of the departure date - so I wanted to buy refundable tickets. Although the priceline.com website was very clear about stating that any tickets bought through their name your own price outlet were non-refundable, they were not clear about whether tickets purchased throughout the rest of their site were non-refundable.
After digging through a lot of material on their website, I came to the conclusion that the tickets could be refunded (minus $150) as long as I canceled in a timely manner. This made sense to me so I purchased the 3 $350 tickets (for a total of $1050). A few days later I was realized I was going to have to change the departure date from Seattle to Austin to a day earlier. Good think I bought non-refundable tickets.
I called customer support and they attempted to help me. Unfortunately, the cheapest alternative to what I already had was $700 and I didn't want to spend that kind of money. I confirmed that I would be able to cancel the tickets and looked at other websites to find something cheaper. I purchased a $350 replacement ticket for myself from another company (Expedia) that left Seattle a day earlier than by priceline.com tickets.
(The remaining 2 tickets did not need to be changed so I left them as is.) I then called priceline.com and told them I wanted a refund for my ticket. They informed me that the ticket was non-refundable and that they would hold the money for a year and that I could use it during that time - but after a year the money would be gone.
I told them that I felt that was deceptive. That I had been informed that I could get a refund for my ticket, that I didn't purchase non-refundable tickets. That their website STILL said that I could cancel the tickets and only be out $150. They replied that they would have to listen to the tapes of the person who informed me that I could get a refund - to verify that she actually said that. I was informed that they would call me back in 5 business days. 5 business days came and went without a call.
I called them back and they apologized for not returning my call when they promised. I was also informed that they had not yet listened to the tapes. Additionally, I was now told that my tickets were not only non-refundable but that I could no longer cancel them either. Meaning that I was out the full cost of the ticket. I told them that I had made 2 previous calls to cancel the tickets and that this was unfair. They apologized and I was told that they would call me within 3 business days. I confirmed that they had my correct phone number.
It's now 8 business days since they were supposed to call me back. I have heard nothing. I don't know if they ever canceled my ticket. I don't know if I have $350 credit at priceline.com. I don't WANT $500 credit at priceline.com. Their site is very deceptive as to the nature of the tickets. At no time were people rude to me on the phone - everyone was very nice and/or apologetic. I was never rude to anyone on the phone. However, it seems pretty clear their job is to get you off the phone and hope that you go away. I was promised twice that they would return by calls - but no return call was every made. The economic damage was ~$350.
I had just made a phone call to 1-888-837-3774 and spoke to a gentleman about my situation and all I received was "due to our purchase agreement" there is nothing I can do. I asked to speak to someone else and then I spoke with ** Employee # ** with Customer Relations and he told me the same thing, which I'm sure he was reading things off from a card just like the first gentleman. Here is the situation and it surprises me that a company would not even check to see if there was anything they could do further for their customer.
I had told them that it was the first time I was using Priceline "Negotiator" and I had placed a bid for 3 airline tickets, 1 hotel and 1 car rental. Well, the airline tickets got denied, the hotel got denied but the car rental did not and was accepted. AND in order for you to find out if your offer would be accepted or not one would have to give their credit card information to even see if your bid would be accepted or not. Mind you, once again, this is the very first time I had used Priceline.
Since I live in Florida and I wanted to get to Reno for my daughter's High School Graduation I had submitted a 2nd bid for both airline and hotel. Which, once again they were both denied. Now I was able to find tickets flying from West Palm Beach, Florida to Sacramento, CA. that is approximately 2 hours away from my original destination, Reno, and were only 25 dollars more per airline ticket than what my highest bid on Priceline was.
How ironic. I had asked and requested that I would like to pick up the car I rented at Sacramento instead of Reno because that is where I have to fly into now. Repeatedly both gentlemen both stated that there was absolutely nothing they could do for me without even checking. They would only say that it is a purchase agreement and that was basically it. Oh, they did say how much I saved on the car rental but I had rebutted by saying, I did not save that much. If now I have to rent a car to go get my car then once I have that car I have to drop that one off and rent another to get to the airport. That is some BIG savings, huh?
The first gentleman did say that there were exceptions if there was an emergency or something to that effect. I stated to him that this was an emergency to me and I feel since the way Priceline practices what they do such as giving the credit card number first then wait and see if you get approved instead of putting in your bid, accepting the terms then paying for it which left me with a car rental only with no flight tickets and no hotel reservations. Since this is the case, plus the first time ever using Priceline and due to my daughter who was basically kidnapped and I haven't seen in 14 years due to this and when I finally found her, I wanted to see her graduate High School, all that Priceline could say to me over the phone is "Sorry."
Well, I'm going to say that if Priceline does not change the car pick up and drop and/or compensate myself in any type of way due to the somewhat confusing way and how they conduct business then I will say that Priceline is sorry and I will be writing this same letter to Corporate Offices of Priceline and I am sure that I will never - never use Priceline again and I am sure that I will tell everyone I know to never use Priceline because they will not be willing to work with their customers in no way, shape or form.
If your response to this email / letter is that "That's why we posted our agreement, etc." then I will definitely know that Priceline is not a company for myself and all my friends to never - ever use. If you are willing to help then I would be extremely humble and express my appreciation to your company and everyone I know. All I want to do is to pick up / drop off the car I had already rented from Reno to Sacramento.
That is it! The dates, the times, the car all stay the same but No One Cares! Do You? Please respond to my request as soon as possible. The car rental is from 6/3/09 to 6/8/09. Dates that are well enough in advance that something could be done! I WILL BE CONTACTING THIS ADDRESS ALSO. Priceline.com. 800 Connecticut Avenue Norwalk, CT 06854 www.priceline.com 203-299-8000.
ONLINE, VIRGINIA -- I purchased an airline ticket on Priceline. Their price wasn't any better than dealing directly with the airline. My flight was delayed & I was promised another flight but only the next day. I got sick & couldn't travel for several days. So basically I paid a lot of money for a one way ticket and received no credit. Take my advice & deal directly with the airline.
ROCHESTER, NEW YORK -- Booked a trip with my daughter to go to Texas to look for apartments due to accepting a job in the Houston area. The trip needed to be canceled, I called, trying to find out what could be done. I was transferred multiple times, never able to speak with anyone that spoke English. This company is a COMPLETE JOKE. Will NEVER deal with this company again.
I was attempting to buy a $5000+ flight itinerary on Priceline.com. First it said they couldn't verify my 3-digit code from the back of my credit card. Then it asked for another credit card. After submitting that information it said, "We are still working on completing your purchase. We will send you an email within 15 minutes." I never heard from them. Completely useless and big waste of time.