CONNECTICUT -- The website will only let you order six tickets at a time. I needed 7 so I had to do two orders. The price was 363.59 per ticket for the first order. Within seconds I ordered the next ticket the price showed 429.59. I had no choice but to make two orders. After speaking with customer service (who was rude) she said there was nothing they could do even though each ticket had the same offer id numbers. I had never used Priceline.. my BIG mistake. I am surprised that the reviews on this sight do not correspond with the other review sights.. kind of makes you wonder. Never again. Please go elsewhere.
WARNER ROBINS, GEORGIA -- I would never use Priceline.com ever again. My husband scheduled a flight for my 70 year old mother, however due to reasons of anxiety of flying she needed to cancel the flight. We made a call to Priceline hoping to get this resolved all to be transferred to 4 different Priceline employees. We were told that they could not cancel the ticket under any circumstances. Not to mention how rude **, the last and final so called "Customer Service" person was to my husband. Not to mention when he asked her if he could get the name of her supervisor, she declined to provide it along with declining to give him her last name, so we ended the call with nothing but frustration and disgust. The airline was more than willing to cancel the flight, but Priceline was not!!!
Please if anyone is ever thinking of booking a flight, please do not ever think of using Priceline. They are the absolute worst of the worst. The company must be really having financial struggles if they are unwilling to cancel a flight, which I might add they will turn around and resale, but are unwilling to keep satisfied, repeat customers. I will never use Priceline again. They really a lesson in good customer service, because no matter how much they advertise, word of mouth is and still remains the best form of advertisement. Signed a disgruntled customer.
I just spent 2 hours on the phone with Priceline and Budget Rent a car. I had to change my reservations due to a family emergency (funeral). Called to change my airfare and was screwed out of $250 and then they wouldn't change my car rental reservation that I prepaid evidently. So I lose out on $160 for that and $250 for the airfare. In essence I paid for services that I didn't get and they refused to budge at all. If I offered customer service like this I would be out of business. It is my opinion that this company is a ripoff and I wouldn't recommend this company to my worst enemy.
Priceline has great services, yes, but they have the most awful customer service I have ever come in contact with. I was scheduled to fly out of Sioux Falls to Colorado Springs, however, my grandfather unexpectedly passed away and the funeral was the day I was to fly out. I notified Priceline in my change of plans, and asked what my options were.
Hence NONE of the customer service agents I spoke to could speak English. After being on the phone for OVER an hour, the only information I came out with is that they can hold my tickets, but if I ever want to use them again it will cost me $180.00 in fees. I spoke to the airlines then and they stated that they would waive their fees of $150.00, but Priceline refused to waive their $30.00 fee (seriously???).
About three weeks later I found a great flight for $40.00 less than my original flight and called to book it with Priceline. Again, I had an agent that could not speak English (awesome). So I spent another hour on the phone with him and was placed on hold numerous times. He would not waive any of the fees that I was originally told I could waive. That fabulous flight I had mentioned earlier was null and void because it was with a different airline than I had originally booked.
He said the exact same flight (using the airlines I had to use) was $900.00!!!!! The flight I found was $200.00. ARE YOU KIDDING ME??? The agent never apologized for the inconvenience and never offered any other suggestions. AND to top it off, I found a flight for $300 on their website using the correct airlines, but he failed to mention that to me on the phone. So all in all the money I spent on my first tickets is wasted because of unaccomadating services. Who is going to pay $180 in fees when you can find a new ticket for that price??
I made a reservation online with my debit card through Priceline for my fiancee to fly on Saturday September 18 to Atlanta from Dallas. On weds I chose the trip, made the reservation with payment and got the confirmation together with the itinerary and the itinerary mailed to my mail box. The flight was to fly out of Dallas @ 11:40am on Saturday.
I dropped my fiancee at the airport, drove back 40 minutes home only to be called by my fiancee that American Airline will not let her board because my reservation has been cancelled by a guy called ** from Priceline. At first I thought she was joking, or there has to be a mix up somewhere because we had a contract, and I have the itinerary and this is not the first time I'm making Airline reservation.
To cut a long story short. I drove 40 minutes back to the Airport and was told at American airline counter to call Priceline. I called Priceline, and was informed they suspected fraud and had to cancel my reservation.. FRAUD? Incredible! I asked the representative that out of the thousand of reservations made, how do they determine which one is fraud, you don't tell customers you suspect fraud after you have allowed their payment to go through and charged their cards. And even if they suspected fraud they shouldn't have unilaterally cancelled a valid contract without adequate notification, thereby leaving me and my fiancee stranded at the Airport.
I asked to speak to a manager, at least someone to please help us make another reservation so that we can get on a plane to Atlanta instead of being stranded at the Airport. So much for customer service, I was bounced around from one department to the other. While all the reps were telling me to buy another ticket. I explained to them, that since it was their decision to cancel my valid reservation and I haven't been refunded, that the onus is on them to right things by helping us get another reservation/plane ticket. Needless to say all I got was customer disservice and I had to angrily leave the airport after being taken for a ride by one of the worst air reservation companies out there.
You may be one of the lucky ones, if your plans don't change you will never have to talk to a customer service agent at Priceline.com. That, unfortunately, was not my experience. I called to find out how much it would cost to change a non-refundable flight. I was advised that the dates for my flight could be changed for a "$100- $150 airline charge fee" and any cost for the difference in airfare.
The problem occurred when I was advised that I would need to research the available flights and then call Priceline back and then they could help me figure out what I needed to do. OK, done. I called back and the second person I talked to just said the exact thing over again (word for word/verbatim). I explained that I had already found flights for the alternate schedule, but the woman could not get past her scripted response.
To add to the frustration there were digital audio problems and the woman spoke thickly accented English and spoke quickly. I had to ask her to slow down several times and to repeat the information. Finally she admitted she could not help me and transferred my call. During the transfer the call was dropped. I called back, got an **. She too spoke very heavily accented English. I asked for a supervisor, she resisted getting one, so I hung up. I called back, got **. He did do the right thing and transferred me. I spoke with **, she went through the same long spiel about the charges, she could not answer my question either, so I was transferred again.
It took 20 minutes on hold to finally get to ** who gave me the information I was looking for. The whole saga took an hour and a half. I won't use this service again and it is important that when you need help there needs to be someone you can understand and who understands you. Front line customer service people need to be empowered to help customers not just parrot information that can be found on the website.
NORWALK, CONNECTICUT -- On 5-7-09 I attempted to purchase 2 first class tickets through Priceline.com and I bid what was a reasonable price for first class tickets. I had to enter in the credit card info that they would charge for the tickets. The bid was accepted. I had to initial that I was going to pay for the tickets, etc. All this without their showing me what I was saying I would pay for. Then the screen pops up with 2 coach class tickets! I immediately tried to get Priceline to delete or void the transaction and they refused. I talked to a supervisor, she refused. I emailed the VP of customer relations and she referred the problem to another customer service representative and she also refused.
This transaction was a "bait & switch" scheme. I talked to the airline and they told me they couldn't help because Priceline purchases a "bulk" set of tickets and that Priceline still held the tickets, technically, so they couldn't change, cancel, etc. the tickets. I tried Priceline again and they said it didn't matter. I had basically promised to pay and they refused to cancel. I am talking to my credit card company right now to get the payment stopped because I am being charged for something I did not ask for and also I don't have the item. It was not used, etc. There has to be something that the FTC and other agencies could do about these things.
I saw there are lots of other complaints against Priceline on this website. They truly use bait & switch tactics on the consumer. I think I should have been able to see what I was supposedly accepting before I agreed to pay. Stupid move on my part but I was trusting them to be a reputable company. They are large and they advertise all over the place. I even plan to complain to **. His voice is even on their hold message! I will also report them to the FTC, their state's attorney general, their state's BBB, to news media, and everywhere else I can think of to stop this and I want my money back. I want the tickets cancelled, and I will never use their services again!
INTERNATIONAL -- Not a complaint per se. Priceline has a decent website even if I'd do without the rather cheesy celebrities' pics posted on the main page. The most important though is seeking a well priced airline ticket, and resulting is no less than 256USD difference from other sites (Can I say Skyscanner?). In this case, I would like to ask Priceline to kindly remove the not-so-honest "best price guarantee". They slap next to each result.
ONLINE, VIRGINIA -- I purchased an airline ticket on Priceline. Their price wasn't any better than dealing directly with the airline. My flight was delayed & I was promised another flight but only the next day. I got sick & couldn't travel for several days. So basically I paid a lot of money for a one way ticket and received no credit. Take my advice & deal directly with the airline.
I was attempting to buy a $5000+ flight itinerary on Priceline.com. First it said they couldn't verify my 3-digit code from the back of my credit card. Then it asked for another credit card. After submitting that information it said, "We are still working on completing your purchase. We will send you an email within 15 minutes." I never heard from them. Completely useless and big waste of time.