I Was Deceived By Priceline And Now They Won't Answer My Calls
LOS ANGELES, CALIFORNIA -- I recently went to name your own price for hotels on Priceline.com. I was looking for a hotel in cabo san lucas. It first asks me what area I want and then it asks me what level of stars do I want for my hotel. It was a last minute vacation for me and knowing that the economy has been terrible, I thought perhaps I could get a top notch hotel for a bargain price. I chose 3 and half stars,4 stars or 5 stars, knowing fully that I would most likely be turned down because of my low offer. What I didn't expect is that they accepted my offer. There is one problem, they gave me a 3 star hotel. I never chose the option for a 3 star hotel but Priceline seemed not to care how many stars I was comfortable with. I tried to call them on the matter with no luck. They transfer their phone calls to the phillipines, with trouble understanding them and their protocol answers, they told me there was nothing they could do. Then I wrote one of the executives, his name is [snip]. He wrote this statement to me:
"We are sorry we did not provide you the answers you were looking for and we thank you for your time.
He never answered my question and my problem of how could they give me a 3 star hotel when I didn't choose the option for a 3 star hotel. They could have easily given me a 1 star hotel at this point, it just didn't matter. It was unfair and completely ruined my entire trip. I felt that my hard earned money was thrown down the drain. I would have never named my own price if I knew Priceline was going to ignore the option that I had chosen. I did try and go to the hotel, very disappointed. No beach, broken Jacuzzi and endless noise. I went and spent my time on a couch at a friends resort. Thank you Priceline.
If anyone has an idea of what to do next, please help a fellow consumer from being screwed by another big corporation. Thank you