HONOLULU, HAWAII -- I've just had a horrible experience dealing with the customer service at the Priceline.com to include even the supervisor **. It seems as though they have a "script" in front of them to only respond a certain way when people call them up with a concern. With all of them (1 company rep, 2 customer service rep, and a supervisor), they had neither the compassion nor the willingness to help a customer out except to say, "I am sorry, Mr. but the policy is that you can neither change or cancel this reservation."
I used this service once or twice before but this would be the last time I would ever use this service again. I was planning a business trip and I was intending to take my family along with me, my wife and 3-month-old son. Well, something happened where now, neither I or my family wasn't going to be going on this trip. I called them a day later after booking the rental car reservation only to hear them say, "I am sorry Mr. but we cannot change or cancel this reservation." A reservation is a reservation to most of "customer caring" businesses except for the Priceline.com.
I found out how people are frustrated with their service only after I had to deal with it myself. 85% of 262 people rated their service as poor. Now, that says something about the quality of their service in this "people business". The phrase "Name Your Own Price" will have a bitter taste in my mouth for some time. Way to go... Priceline.com. You have just lost another customer dissatisfied with your service.
I have used Priceline on several occasions. Until this year, had not had any issues. I am planning a trip to Orlando and wanted to use the Name Your Own Price with car rentals. It worked last year. Priceline has now changed this portion of the website and it tells you that you are not bidding enough. So you are naming your own price anymore - you are naming the price that Priceline tells you.
In the past I had gotten great car rental pricing. Not so, this go around. I have had to go up 7 dollars and still the bids not accepted. Not only that, they no longer let you change your bid. You have to wait 24 hours in between bids. Like I have weeks to keep going online. I am going to go to a different site because it has gotten ridiculous. Don't believe the commercials that say 30% discount on car rentals. Or the stats on their web page that tell you the lowest car rental rates accepted in the area you are traveling to.
Name Your Own Price sounds great on the surface. This pricing system that seems advantageous to the consumer is actually the very opposite. Imagine a bank taking half a penny from each bank account they have. They will make a small fortune. Imagine a travel company asking consumers to bid on hotels in a market that is opaque i.e. the hotel and market price of the hotel is vague at best. This travel company will be getting a lot of inflated bids (the bid was more than the market value of the hotel). How many half a pennies do you think Priceline has taken?
I have used Name Your Own Price at Priceline many times and have been very happy with the results. On my last trip, I used Name Your Own Price and got a very nice hotel but it does not have an airport shuttle. I needed the shuttle to transport me, two small grandchildren (3 and 5 years old) and lots of luggage.
By the time I priced Super Shuttle for 3 people back and forth to the airport, I realized I could rent a car for that price. So on top of my bid for the hotel I had to add a car, something I never needed to do before. Then when I got to the hotel, I had to pay $30.00 extra per day to have two beds in the room. In the past, the other hotels I have used just gave me two beds.
Needless to say, by the time I added together the initial hotel cost, plus the extra per day fee and the car, this trip me a lot more than I expected to pay. What do I expect? I think Name Your Own Price should have a place to incorporate Hotel Shuttle Service and how beds need to be in the room before you place your bid - otherwise you could end up with a very expensive bargain.
This experience has been horrible. I tried getting a cheaper flight for my trip to Hawaii and the flight times awarded to me are off the charts. I figured that my flight would fall within the times that were offered, under the pick a flight screen but they are not. Your "Name Your Price" option will land you a cheaper flight by 40.00 and extend your flight times (with layovers) about 6 hours. Not cool. Even you call and try to pay extra to get a shorter flight or upgrade, the sweet Priceline people do nothing. Name of Price option at your own risk. I will never do this again.
PALM SPRINGS, CALIFORNIA -- I travel to Oklahoma often and so I am always checking for deals. 2 times now I have been very successful and very happy my results. This last one is the best. I bought a round trip ticket NON-stop including a car for $368. UNBELIEVABLE! I checked AA website to compare. The ticket alone was worth $1019!!
The times and airports were better than I expected! This ticket was purchased 10-14 for a 10-17 departure. I have also rented cars on 2 different occasions as was very pleased with the great deal I got. One of the deals was $10 a day! I have a debit card and with Priceline. If you check the debit card box when making your offer and you win, the rental agency must accept your reservation with no BS.
SAN FRANCISCO, CALIFORNIA -- Booked what was supposed to be a 3-star hotel through Name Your Price in San Francisco and was booked in a run-down hotel with poor ratings that prior reviews clearly highlighted the issues. Price was even higher than the regular booking rates of hotel. Customer Service totally unwilling to fix the booking prior to the arrival date. Priceline has no commitment to protecting their users. Go elsewhere for your prepaid hotel bookings.
WITT, ILLINOIS -- After booking name your price hotel deal I saw my hotel and its amenities, took a screen shot to have a mental note of said amenities. After checking in I saw my room did not have all the listed amenities. I made calls to Priceline support and they said those amenities were not guaranteed even though their website said all rooms had the amenities.
This company has the "WORST" customer service I have ever seen. It sounds like they are reading off of cue cards. They can't guarantee anything and the hotel even said "they hate" third party companies and Priceline is the worst. Don't even think I will show up for my reservation as I am not sure what I will get. There goes my money down the drain.
I tried their "Name Your Own Price" and requested $45 for mini van. It failed and I got an email after two days to retry and I followed the email. This time it went through but guess what!!! I got an economy car in $45!!! I called up their customer service (who kept me on hold for 20 min) and finally said, they cannot do anything and I have to take this car!!!! I would not recommend anyone to try this.