WITT, ILLINOIS -- After booking name your price hotel deal I saw my hotel and its amenities, took a screen shot to have a mental note of said amenities. After checking in I saw my room did not have all the listed amenities. I made calls to Priceline support and they said those amenities were not guaranteed even though their website said all rooms had the amenities.
This company has the "WORST" customer service I have ever seen. It sounds like they are reading off of cue cards. They can't guarantee anything and the hotel even said "they hate" third party companies and Priceline is the worst. Don't even think I will show up for my reservation as I am not sure what I will get. There goes my money down the drain.
Hi. I would advise some people not to use Name Your Own Price on hotels. Save yourself some time and book your own hotel. Because trust me you are not saving up to 60% off or anything even close. I just did Name My Own Price and got a hotel that I could have just booked anywhere on any website for $7 more and know what I was getting. So to save $7 is not the great bargain they say you will save.
I tried their "Name Your Own Price" and requested $45 for mini van. It failed and I got an email after two days to retry and I followed the email. This time it went through but guess what!!! I got an economy car in $45!!! I called up their customer service (who kept me on hold for 20 min) and finally said, they cannot do anything and I have to take this car!!!! I would not recommend anyone to try this.