Here's what they say in their advertising: When you book a Name Your Own Price - Hotel, Flight or Rental Car we not only guarantee the lowest price we guarantee a BIG DEAL! We are so confident that you won't find a bigger deal on some other site, that the Big Deal Guarantee is available all the way until the day before you travel. That's not all, the Big Deal Guarantee also covers Flight+Hotel Vacation Packages. How To Claim Your Big Deal Guarantee Call and tell us where you saw the lower price. Priceline will verify the price and availability right there on the phone.
Well, here's the real story: we booked with them for a car in LAX and named our own price. Several times it was rejected, but finally accepted. Then Hotwire sent me a price drop notification, about 10% less than the Priceline.com price. So I called about their Big Deal Guarantee. (In fact, Priceline.com's regular lowest price was lower than what I paid). The Customer Service lady referred me to ** in Customer Relations.
Here's the Real Deal: It seems like nobody gets the Bonus or the Guarantee. Just because you find a lower price, on the same class of car, same equipment, same dates, etc., you still don't qualify. It has to be from the Same company's regularly advertised list price. But I said that the "SAME" company I'm dealing with is Priceline.com and you have a much lower advertised regular price. Too bad, she says. It was really a "HA-HA GOTCHA MOMENT!"
Why would a company like this stoop to such unethical practices? Who knows? But I know that no one should patronize a company like this, unless they want to be treated so badly. I'm a senior and money is tight, and the savings would have been important to us. Very disappointed in Priceline.com and their people and their marketing double-talk. Be warned, like so many other advisories here. Priceline is out of line!
FLORIDA -- I have reached the counter you instructed on time and ask for the service as I purchased. They asked for my driver license. I gave them both my “International Driver License and my passport” to identify myself. They did not accept my “International driver license” and ask for Thai driver license. I did not bring my Thai license since the international driver license is the document that is accepted all over the world. They said this document is just “a translation” of my Thai driver license. They said it is against the law.
I asked to have my license fax from Bangkok. They only wanted to see the real, hard copy only. You know! If I give my Thai driver license, they cannot read it anyway and how can the police read the license if it in Thai. This is why I have International license so everybody in the world can read. I came to realized later that, I am so stupid if I give them any Thai I. D. card, they cannot read it anyway. And none of this would happen. Is that the way I should do, you tell me! I think this is much worse since it is a lies! and I think it is not acceptable in the United States of America.
I asked Avis to contact Priceline, they refused. Without any assistance from Avis I ran to check other car rental counter. At least 5 of them were willing to rent me a car with these documents. I got back to Avis, they insisted not to rent me a car. I try to contact at tel no. 1-888-837-3774 but there was only answer machine. I had to rent a car from one of the counter, E-Z which cost me instead of that Priceline had promised and charged to my credit card.
Avis cannot help me with anything since I booked the car through agent which is Priceline. Avis told me to contact Priceline as the one who is responsible for the refund since I did not get the service and Avis did not get the money. Who got the money? So I want to asked Priceline to cancel my payment. If it was Avis misunderstanding, Priceline should talk to them, but do not press the false to the customer!
To ANYONE thinking of using Priceline.com: Do not book through Priceline, unless there is absolutely nothing that could possibly happen to prevent you from keeping your reservation!!!!! I wanted to write concerning my complete frustration with the Priceline cancellation policy!! I booked a rental car with a pick-up scheduled in Kailua Kona. Due to unforeseen circumstances, (learning we had to move from our home), I called 2 months and 1 week before our scheduled rental to cancel and was told we were not entitled to any refund on the rental. Nope, not a dime!
Working in the travel industry myself, I understand not being able to resell merchandise, (ex: airline seat, rental car, etc), costs the company money, especially when you cancel a few days or weeks beforehand. However, 2 months and a week is plenty of time to re-rent the automobile, which I have no doubt they will do, making twice the money on that vehicle.
Meanwhile, I am out the entire $235.26. I called customer service, and was told with an almost "Too Bad, So Sad" attitude that they could not help me. They offered nothing, not even a portion of my money back!! I will be passing along my experience to as many people as I can, which is many working in the industry and of course will no longer use Priceline. Frustrated and Disappointed!!!!
POCATELLO, IDAHO -- Today, 16 Oct 2012, I booked a car rental in San Jose, CA. I had seen offers for $35/day total cost and decided to try bidding for a cheaper price. So, I entered $30/day and gave these clowns my credit card number. My bid was accepted and the amount charged to my credit card was $184.18. That's a total cost of $46/day! When I complained to customer service, they claimed that I had an opportunity to review the purchase before it was booked. BS. They booked and charged my credit card before I saw the final cost. Won't be dealing with these guys anymore.
LONDON, ONTARIO -- Rented a car through Priceline, and the car was to be in London Ontario, but ended up in Ontario (intl), Ont. which we later discovered is in California. Spent over 1 hour on the original day of the rental talking to many representatives. No luck, rented a hotel plus taxi to the hotel. The next day we did get a car. The company we rented the car from acknowledge the rate quoted by Priceline. Even though it was not the correct rate, the rental company also stated that the error had been made by Priceline but Priceline basically did nothing except to point fingers at everyone but themselves.
Their whole argument is based on the claim that the California address is on the confirmation. It is not and I am quite sure that someone from the car rental agency in both Canada and in the US would have said something when we were trying to find out where our car was. WE were trying to get an answer as to where the car was for over an hour on the night before. We finally gave up and went to a hotel. No compensation from Priceline, just finger pointing. My suggestion is do not use Priceline for car rental.
I rented a car for business purposes for 30 days through Priceline. I was scheduled to pick up the car at the airport on Wednesday. However, due to a change in business plans, I arrived at the airport three days later on Saturday. The rental company (Hertz) told me that my car was no longer available and referred me to Priceline. Priceline refused to get me a rental car or provide a refund even though I had 26 days left on my rental agreement.
By the way, the rental car company never billed Priceline for the rental car. Priceline felt that they could just keep my money without providing me a rental car (the greedy **). I had to sue them in small claims court and won.
The Priceline customer service representative was uncooperative and rude to me on the phone. Be careful about doing business with Priceline.
Priceline.com is fake negotiator. When I booked my rental car I was told I would pay 173.17 for an economy car from ALAMO in New Orleans Louisiana. Yet, I was charged 394.30 for the vehicle. I called Alamo twice to confirm that what was indicated on my itinerary (173.17) and what Priceline told me was correct. Alamo confirmed the price of 173.17, but also indicated that I was responsible for the total charge because Priceline did not send over the required voucher.
When I contacted Priceline to dispute the charge they told me that the 173.17 was an estimate and they could not honor it. If I would have known that the third party negotiator would not do any negotiating I would have never booked a rental. Not to mention, I paid more for my rental than my airfare. I would have paid significantly less if I would have negotiated a price myself. PRICELINE's business is malicious! Pleas avoid doing business with this company at all cause. If they are unable to give accurate prices and stick to their word they do not deserve to get any of our business. STEER CLEAR!!!
In January, 2010, my husband and I booked, on Priceline.com, a last minute flight with car rental to LAX, Ca. When we attempted to pick up our rental car, we were told the Priceline rental reservation number was assigned by Priceline to another customer, who had already picked up the car. I contacted Priceline and was told the car was picked up so I am not entitled to a refund. No matter that the car was picked up by someone else, hours before I was scheduled to arrive in Los Angeles. (In fact, I was still in my home state when the car was collected).
The car company, Alamo, representatives, have stated that Priceline assigned the reservation number incorrectly so they are at fault. So they will not rectify the situation either. I had to pay full price to rent another car. So, not only did I not receive my car, I paid double to rent directly from another car company. I'll never use Priceline again.
BUFFALO, NEW YORK -- I booked a car rental through Priceline.com and my bid was accepted! $35 for a one-day car rental. I thought- GREAT deal. Not the case. The sleepy or hung over clerk at Priceline sent the reservation to Avis Car Rental for a 24 hour rental instead of my 12 hour rental. When I dropped off the car, the check in guy printed me out a receipt for $353. They said "Because you are dropping the car off early it negates the original contract and defaults to the MAXIMUM allowable per day." What the **.
I went in to the office there and discussed my problem with the manager of Avis rental and he was very helpful. My online reservation from Priceline was correct. When they emailed it over to Avis it was wrong. Now I am fighting trying to get my money back!!! What a PITA. Never again.
NORWALK, CONNECTICUT -- Misleading information. Quoted a price for a car, got the price but was offered an upgrade, which I thought was $3 more turn out to be $18 more. The car is costing me more than double my original quote. I also blame myself for not reading the details before confirming. Tried to cancel to no avail. Later tried to change the pick up time. They would not change the pick up time by two hour. Stated that if I have a problem at pick up, call them and they will TRY and resolve the problem.
DO you THINK I TRUST THEM. Not customer friendly. Save yourself some grief. There are too many other travel sites I have never had problems with. In talking with other people they have had problems and will never use them again. Every chance I get I will BAD Mouth them. Captain Kirk should be ashamed. If you still use them double check before you confirm. No do overs with them. In doing further research could have gotten better deals at other websites.