NASHVILLE, TENNESSEE -- I just returned from a 9 day trip. I stayed the first 3 nights at Music Road Inn in Pigeon Forge, TN for a conference related to my job. This was not booked by Priceline. I did use Priceline to rent a ... read full review3 Replies - Latest reply on 09/26/2013
Rented a car through Priceline.com they charged be $50 fee for a $120 car rental, I called to cancel they would not let me. I reviewed my purchase and no where did it state the fee charges they were added on at the end based on my checking the agreement to pay fees. Never again. Add reply
Rip Off Merchants - Unhelpful
BETHESDA, MARYLAND -- Booked a hotel in NH for 3 nights. Decided to change my flight so only required 2 nights. Called the hotel and they said they could not change it as it was booked through Priceline. 'Good luck' she said ... read full review1 Replies - Latest reply on 09/20/2013
Express Deals Misleading!
LOS LUNAS, NEW MEXICO -- I booked a 3 star hotel Express Deal In Scottsdale recently. My husband and I looked over all the 3 stars available on your list and found they all looked good so we booked it. Priceline ended up giving ... read full review3 Replies - Latest reply on 10/25/2013
Name Your Own Price Is A Scam
Unfortunately, I have to agree with all the other negative comments regarding Priceline. We have been traveling for six months now and have used Priceline on many occasions. We have experienced everything ... read full review1 Replies - Latest reply on 09/16/2013
Refusal to correct "typo" re date
LOS ANGELES, CALIFORNIA -- I booked airfare, hotel and two excursions through Priceline for two people: $5000.00. Later I booked a third excursion for two people for $311. Within 24 hours, I realized I booked the third excursion ... read full review1 Replies - Latest reply on 09/06/2013
Horrible Customer Service
BOSTON, MASSACHUSETTS -- I booked a round trip flight for two through Priceline flying Air Canada. The night before my flight I attempted to check in early to skip the lines, but was not able to. Something seemed off so I called ... read full review5 Replies - Latest reply on 08/22/2013
I used the "name your price" service. I asked for a $140 hotel. They gave me a resort for that price. Then I found out I had to pay a RESORT FEE raising my price per night way past $140. This company is a complete scam! You "name your price" then change it. 3 Replies - Latest reply on 08/09/2013Add reply
NO Refunds, NO Exceptions. Ever!
NORWALK, CONNECTICUT -- My complaint is simple. I needed 2 hotel rooms. Priceline app ONLY gave me option of booking ONE at a time. In good faith, I booked the first room and IMMEDIATELY booked the 2nd. But it was "sold out." ... read full review3 Replies - Latest reply on 08/08/2013
NORWALK, CONNECTICUT -- Misleading information. Quoted a price for a car got the price but was offered an upgrade, which I thought was $ 3 more turn out to be $18 more. the car is costing me more that double my original quote. I also blame myself for not reading the details before confirming. Tried to cancel to no avail. Later tried to change the pick up time. They would not change the pick up time by two hour. Stated that if I have a problem at pick up call them and they will TRY and resolve the problem. DO you THINK I TRUST THEM. Not customer friendly. Save yourself some grief. There are to many other travel sites, I have never had problems with. In talking with other people they have had problems and will never use them again. Every chance I get I will BAD Mouth them.
Captain Kirk should be ashamed. If you still use them double check before you confirm. No do overs with them. In doing further research could have gotten better deals at other web sites.
Could Not Use the Room
STANFORD, CONNECTICUT -- Paid for a room for two persons, except that the room only had one bed. I was traveling with my daughter and was not willing to share one bed. Called to change the room, and Priceline.com offered a room ... read full review4 Replies - Latest reply on 07/30/2013
They Lie to You
ST LOUIS, ILLINOIS -- I bought airplane tickets to Mexico in Priceline. They offered the travel insurance in case of any health problem we could change it. Well I got sick and I was trying to change the tickets to a different ... read full review2 Replies - Latest reply on 08/28/2013