Priceline - Page 4

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1.1 out of 5, based on 91 ratings and
153 reviews & complaints.
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Priceline Outright Lies
Posted by on
Rating: 1/51
I booked a 5 night trip through Priceline at the Atlantis resort (Bahamas). Priceline advertised complimentary breakfast -- a lie, outright. Atlantis did not offer that (which by the way, is otherwise a wonderful stay).

Secondly, about a week before our trip, our flight was bumped a day sooner, giving us an extra night without a room because Priceline refused to accommodate in any way. We would've slept on the streets or inside the airport if we didn't manage to find a smaller room at another hotel at the last minute. Priceline wouldn't even help find another place, let alone get us an extra night at Atlantis.

Thirdly, hotel utility fees are not included in their advertised price and they play ignorant in letting you know how much those are, in advance. Overall shady, and misleading. The breakfast part I mentioned is a small ordeal but still an outright lie and false advertising by Priceline.
     
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Peter on 2014-06-08:
I've learned to check directly with the hotel about 'extras', such as parking (many hotels charge $20/day just to park), internet fees can be $25/day, resort fees can be really high and NONE of these will show up on a 3rd party vendor's site. You have to go to the hotel's site to see what the extras are.
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Priceline Lies About Price Match Guarantee
Posted by on
Rating: 1/51
I will NEVER use Priceline again to book another flight. Price match guarantee..yea right..I found a cheaper flight and I called to get them to match it and they said sorry..you're out of your date range..I said excuse me..and they said yea sorry..you have to find it within 24 hours. I lost it because NOWHERE On their website or when your booking or the information about price match guarantee for flights does it save you have to do it within 24 hours. I hope everyone stops using them and I will be writing more reviews so everyone sees just how much of a sleaze ball company they are.
     
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Peter on 2014-05-29:
If you are 'outside your date range' then the fare probably is different. If you got a rate on Priceline for leaving Tuesday and you found a cheaper rate elsewhere leaving Wednesday they do not have to match that fare - it is for a different date.
FoDaddy19 on 2014-06-02:
Actually it does mention the restrictions on their website, it too me all of 90 seconds to find them

"Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference.

Call us within 24 hours of booking on priceline.com to initiate your claim, or up until midnight the day before travel if you purchase an Express Deal or Name Your Own PriceĀ® reservation.

http://www.priceline.com/customerservice/customerservice.do?c=848 and t=null and f=browsequestion and p=AIRLINE and question=12351 and jsk=334a050a354a050a20140602171839296020227766 and plf=PCLN

"The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply"

Clearly you are mistaken.
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Poor Customer Service
Posted by on
Rating: 1/51
Rented a car in advance for my wife to travel approximately 2 hours from Sacramento airport. when she arrived budget refused to rent her the car because I used my credit card and the name didn't match her drivers license, even though the last names were the same and even after I spoke with the manager directly, and tried to work with him to find a solution to the problem.we had to go offsite and rent a car for over double what I originally paid. the original amount already hit my card. I then contacted Priceline while my wife was waiting at the airport, and like so many other reviews I read this was no different, they had no one to speak to immediately and stated it can take up to a few days for a return phone call.. really? while my wife is stuck 150 miles from her destination. I then e-mailed Priceline customer service, it stated they would get back to me in about 12 hours, 3 days later their response was tough shit. I then contacted budget, they were very gracious and refund the whole amount as they also believe as it should be here in America that you should not have to pay for a service you did not receive. needless to say STAY AWAY from Priceline there are way to many other choices out there who care about their customers and not all about the dollar.. Priceline can kiss my a*%#.
     
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Ripped Me Off for $686.00 for Car Rental for One Day!
Posted by on
Rating: 1/51
DAYTONA BEACH, FLORIDA -- My daughter was stranded in Daytona Beach Fla and I rented her a car which I thought was cheaper than Greyhound since the bus service wanted $176.00. I only needed a car for 1 day. I went to Priceline website and purchased a rental from Hertz for $9.99/day. I also bought insurance for $22.00. My daughter went to the Airport to pick up car (cab Fare $20.00) and Hertz said I am sorry but you must have a credit card or you will have to get money back from Priceline.No refunds. HAHA! I put in for Avis everything seemed copastetic and she got home. The next day she took the car back in Tennessee. Avis charged her $500.00 because she returned car out of state because Priceline said not one way. I put one way in and all info on return place of business.

I called customer service at Priceline to say you were restricted and we pick car and place not you so its your problem. Now I owe $300.00 more to Avis because of Priceline. OMG!! This company has to be held responsible. Has anyone held them responsible? Write back to me and tell me what I can do to get my money back. I am 61 y/o today and on a pension. Can't afford this. Please help me.I have 3 Itineraries to prove this and my card statements.
     
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Horrible Customer Service and Got the Run Around
Posted by on
Rating: 1/51
COLORADO -- We booked a trip to Vegas for memorial day weekend. We thought we found a great deal. When we tried to book it the price went up $100. We called and they got us a similar deal... fabulous???... no. We made sure that the flight included baggage fees. We specifically asked if it included a carry on item per person. They said yes. We confirmed again saying we looked on Frontier airlines website and it says $25 per carry on and the representative specifically said yes this price includes carry on. We called back when we got the confirmation email because we noticed one of our passengers names was spelled wrong. They told us we needed to call Frontier so we did and they confirmed the $25 baggage fees. We called Priceline back and said they will do research and get back to us. We have gotten the run around and have spoken to 10 different people. They refuse to fix their mistake so now the trip is going to cost us another $200 in baggage fees. So much for great prices. Will NEVER use Priceline again!!!! Be warned... horrible customer service.
     
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Refund was refused even when mistake was on THEIR end
Posted by on
Rating: 1/51
HUDSONVILLE, MICHIGAN -- I booked a 2 night stay at a hotel through Priceline. I booked for one amount and when I checked out my receipt showed my charge as being $30 less. When I called to get a refund for the difference in pricing I was just told that there were"no options" available for a refund or a credit of any kind even though it was a mistake that they had made. I spoke to a "supervisor" who also told me there were absolutely "no options" and they were "sorry" but there was nothing they could do. I've used them several times in the past but this was the last time. I refuse to do business with a company that will not even attempt to make things right when they make mistakes.
     
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Priceline Charged More Than the Hotel
Posted by on
Rating: 1/51
I booked and paid for 3 days at a hotel in Alabama. When my stay was over the hotel slid an invoice under my door. The balance was 0 but the price paid was $50 less than what I paid Priceline.
Priceline "Best Price Guarantee" is not applicable to customer service because "rack rates are not considered for this claim" and I should have called before check-in.
Obviously I could not call before check-in so the "Best Price Guarantee" is for marketing purposes and not meant to be used for legitimate claims.
In my opinion the hotel made a mistake by showing my their price and Priceline gets as much as they can from the customer - guaranteed.
     
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Horrible Customer Service
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I booked a hotel room through Priceline at 7pm. 10min later I no longer needed the room so I called Priceline to cancel. Well, it seems their "policy" does not allow for reimbursements even though the booking was done 10minutes before. Their solution was to call the hotel directly because they still get charged for booking the hotel. So I hung up and called the hotel and was told they can NOT re-imburse me because it was after 4pm and that they will HAVE to charge me. I tread to reason with them and the best offer I got was to call and speak to the manager. Well as it turns out the manager was ONLY willing to reimburse me for half of the booking because she claimed Priceline STILL will want to be paid for the booking. HMMM so someone here is NOT telling the truth as to who can reimburse me. Priceline claims they can not reimburse me because the hotel will charge them regardless. The hotel claims they can NOT reimburse me because Priceline will charge me. Does anyone else see a problem with these third party companies. I would say be very wary of what your booking and read all the small font disclaimers. All in all I think this is very bad business if I the customer am left in the middle with absolutely no one to turn to to get this resolved.
     
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Priceline Is Deceiving
Posted by on
Rating: 1/51
SEVEN HILLS, OHIO -- Didn't even want to give them any kind of star, but we had too!! Customer service is terrible their exceptions and rules are misleading, vague and totally unrealistic. When you talk to one person then talk to another everyone gives you totally different answers. The insurance is a SCAM. They lead you to believe that what you need is what the policy is, even if it is not. When asked to speak to a supervisor they argued about that then they said they will put us on hold, but it won't make a difference. then we hung up after two hours and no one even answered. They don't care they are a big business if they lose one person they think, heck there are two other suckers to take their place. All they care about is money NOT customer service!!!
     
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Horrible!
Posted by on
Rating: 1/51
ALVIN, TEXAS -- My flight got changed and I have called three times getting no info from Priceline. They tell me the office they need to call to be able to fix my tickets are always closed and only open from 10-6pm EASTERN TIME. Which they neglected to tell me the first two times I have called. Not only this, but because I bought my tickets through Priceline, they technically own the tickets until I depart so I can't even call the airlines to get my tickets fixed myself. SO I am still dealing with the stupid people that are very unhelpful.

Especially since I have called three times and it is like I have to start all over explaining everything every time I call because they don't look at each others notes left on the account. NEVER TRUST THIS COMPANY OR USE IT!
     
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