Priceline Consumer Reviews - Page 6

Beware of bidding on Priceline. I would avoid them entirely, but if you use them: Take each step slowly and take screenshots, or better yet a video camera of you operating the computer. Earlier this year, I bid on an expensive last-minute air-ticket on Priceline. The first time, my bid was not accepted. They suggested I allow additional stops and/or raise my price. I did this and after a long wait was taken to the "congratulations" confirmation of purchase page. However, it was for a higher amount than I had bid. (Moreover, I had quotes from Expedia and Delta for less than this amount.)

Within the minute, I called their toll free number to cancel. The representative said she could not do anything. Subsequent automated emails revealed that they had made a counter-offer which supposedly I had accepted. Their customer service even sent a copy of a web-page which I had supposedly initialed and submitted. Except I never did this. To this day, I don't know if it was fraud on their part or a freakish browser error.

Over the next day, I contacted Priceline by email and phone, only to be told they would not do anything, even if I supplied browser records and proof of my already better offers. They were extremely firm, unsympathetic, and unwilling to even investigate the possibility of an error. This latter fact and the fact that no information and typing other than initials are required for the counter-offer is what makes me suspect fraud. Browser errors can also happen, but their refusal to even look into it is revealing about their agenda. Hint: Integrity and customer service is not a part of it.

I do wonder if they prey upon last minute travelers especially with this forced acceptance of the counteroffer. With just days to departure I had to decide to keep their over-priced ticket (the itinerary was actually perfect, just not the price) or to risk purchasing a second ticket (for about $950 in addition to the $1200 they had forced on me).

In the end, I decided to stick to my guns, and buy the second ticket. I did this shortly after getting off the phone with Priceline and my credit card company the first time. I paid with the same credit card, in order to help prove that I already had a better offer available to me at that same time and that I had been serious about buying a ticket at that price.

So, my final recourse was to file a dispute with my credit card company. I had called them immediately after my first call to Priceline, but they couldn't do anything to prevent the charge. They also couldn't start the dispute process until the charge posted. Several days later, with the trip already underway, the charge from Priceline posted officially. I then started the dispute process.

My credit card company took explanations and sent paperwork for more. In the meantime, I had done my best to document the other offers I already had in my browser, and to preserve as much of that as possible. I sent them copies of what I had. They put a hold on the charge for the duration of the investigation. A couple months later, I had to fill out more paperwork, and wait again for Priceline to respond. About three months later I had the charge refunded. I don't know what response they received from Priceline. It may be that the credit card company just absorbed the charge.

The double booking was also a problem when traveling since there were two reservations under the same name on the flights. Since Priceline wouldn't cancel the ticket, it was necessary to discuss with the airline in advance. The airline couldn't cancel it, but it at least gave them the opportunity to overbook the flight if desired. It was also prudent to arrive extra early to allow time for this again at departures. My strongest recommendation would be to not to use Priceline, and especially not without a video camera capturing your actions and the screen.

I have been travelling for years through various companies and I have NEVER had such poor customer service. In the midst of COVID, I cancelled my rental car booked in February through Priceline because my June event was cancelled. Priceline refused to offer a refund for my rental car which in these times is absolutely absurd. This is the only company that failed to offer a refund. This is ridiculous and I will continue to urge everyone I know to boycott this company.

CAMBRIDGE AM 02141 -- I went on Priceline to get a good hotel cheap and much closer to my house with free parking. The agent then informed me he couldn't I al now booked to hotel. I do not one they are charging $84 for over night with no v

MR., IDAHO -- This is the worst travel company. They refuse to work flexible options with their customers during COVID-19 epidemic.

HAWAII -- Due to Corona virus we cannot go to Hawaii anymore. Priceline will not give refund.

We rented a car in Fuerteventura, and paid 570€ for 10 days, only to find out this was only part of the cost. Sixt charged us an extra 450€ because Priceline had rented us the car without insurance. The Priceline customer support was useless and not willing to help, blamed Sixt, the same happened with Sixt, so we had to suck up the costs. It was an extremely frustrating experience and I recommend people to stay away from Priceline.

Bottom line is Priceline is very difficult to deal with. Daughtry canceled a concert in Mississippi due to him getting sick with the flu. I contacted Priceline as soon as I found out. They were unwilling to help or listen to my situation. They insisted the hotel would not refund me. I even got approval from the hotel, and gave the name to Priceline. Very disappointed. I am out $474 total for airline/hotel package deal. More like a steal, not my kind of deal. I will never ever ever consider using Priceline again under no circumstance.

Priceline's offerings cannot be trusted, period. They do not actually vet the places they send you with their "great deals", which aren't. When the place they send you turns out to be unprofessional or fly by night you can't get your money back because you "signed a contract". I will NEVER use this ** for ethics outfit again. In my estimation they just want your money any way they can get it.

WEST PALM BEACH, FLORIDA -- Rented a car thru Priceline that said unlimited mileage. When went to pick up the car can be used only in Florida. It was already prepaid and Priceline's customer service did nothing to help. They partner with companies like Sixt car rental that offer the same kind customer servive. I wish I have had read reviews before doing business with them. Worst customer service.

NORTH CAROLINA -- I booked a hotel room through Priceline to attend my Sister's wedding. Unfortunately a family emergency arose that forced me to alter my plans. I tried to cancel my reservations to no avail. I am thus stuck paying for a room that I will not be able to stay in. I booked and tried to cancel the reservation with plenty of notice. THIS IS A TERRIBLE POLICY!!!