NEW YORK, NEW YORK -- As far as customer service goes, these guys are about the worst I have ever dealt with. They promise things that are not true, they do not return phone calls, they do not return e-mails, you are left on hold for up to an hour with no check-in or hold music, and they are all very good at transferring you to someone else to deal with. I tried to order a TV that they didn't have in stock. The salesman tried to get me to buy something else because he was more concerned about making a sale at that moment. I was then told it would take about a week to ship to their warehouse and another week to ship to me. Well, after two weeks there was nothing. I would call and they would say it should be there in a few days, or it has already left their warehouse. Finally, after about a month of getting one dishonest answer after another, I finally cancelled the order. Customer service and honesty is something that you can't put too much of a price on. I would NEVER recommend anyone ever buying something from these guys.
1 Replies - Latest reply on 04/10/2008Add reply
If they would have just said it would take 2 months to get one, or that they couldn't get one at all, I would have had more respect for them since they were honest. But, that never happened. Avoid Pricemad at all costs!!!
Be careful with the bait-and-switch tactics this outfit uses. When you receive your "invoice" via e-mail you are requested to call to confirm your order. This is when the bait-and-switch is done. They will try to sell you another item and prefacing it's higher quality and a better price. Of course this isn't true. The switch item will be of lesser quality and be found for a much cheaper price elsewhere (a quick search on the internet will confirm this).
It is my opinion that what they do could be considered wired fraud which carries a 20 year sentence for each count as codified in is codified at 18 U.S.C. § 1343. Beware when dealing with [snip]. They are great at misdirection and misinformation.
The reason I consider their tactics wire fraud is that I was sent an invoice via e-mail and received a completely different product. When I called to try to rectify this I was told that I would have to pay the return shipping and a restocking fee. I would love to peg a few of these cases on them and file charges. The risk of 20 years in a Fed pen for each count of fraud might make them rethink their tactics.
Please for your own interest do not buy from this group.
FLORIDA -- Do not buy from PriceMad. The price they offered online was not what they charged me; online TV was $2289.01; they charged me $2489.01. I had had multiple phone calls to them about their bait and switch tactics (too much to address here); their own manager contradicted what the sales staff told me about recording their phone calls as I was looking for proof of their horrid business tactics). When I tried to cancel the set they tried to charge me $200 for the cancellation.
I'm writing the attorney general in both Fl and NY about my experience with them.