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Admit They Messed Up and Rectify It and Not Punish the Consumer
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I order my prescriptions every month through PrimeMail because of the convenience. I have to sign for my prescriptions every month when they are delivered, which is fine. This month for some reason, I did not get my prescription and they are telling me the signature was waived and they had to investigate as they have never seen this before.

2 weeks later I still do not have my prescription. I'm out of my medication and they say they cannot do anything about it because my doctor will not issue a replacement prescription. They are the ones that messed things up by not requiring a signature and now they cannot tell me who they delivered my medication to and they don't care. This drug is a Class C drug. Isn't it illegal for them to do this? I am the one suffering here as I cannot see my doctor for another 2 1/2 weeks and they have my original prescription.

I have spent endless hours on the phone with them over the past 2 weeks, have spoken with over 20 people there only to be told "we are investigating...we are investigating...we will call you", etc. etc. No calls until I call them and today it was "oh I'm sorry your ticket has been closed and there is nothing we can do."

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Primemail Rating:
1 reviews & complaints.
Contact Information:
1305 Corporate Center Drive
Eagan, MN 55121
877-357-7463 (ph)
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