I order my prescriptions every month through PrimeMail because of the convenience. I have to sign for my prescriptions every month when they are delivered, which is fine. This month for some reason, I did not get my prescription and they are telling me the signature was waived and they had to investigate as they have never seen this before.
2 weeks later I still do not have my prescription. I'm out of my medication and they say they cannot do anything about it because my doctor will not issue a replacement prescription. They are the ones that messed things up by not requiring a signature and now they cannot tell me who they delivered my medication to and they don't care. This drug is a Class C drug. Isn't it illegal for them to do this? I am the one suffering here as I cannot see my doctor for another 2 1/2 weeks and they have my original prescription.
I have spent endless hours on the phone with them over the past 2 weeks, have spoken with over 20 people there only to be told "we are investigating...we are investigating...we will call you", etc. etc. No calls until I call them and today it was "oh I'm sorry your ticket has been closed and there is nothing we can do."