Primo Communication

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PRIMO IS A BOGUS PHONE COMPANY
Posted by on
ROCHESTER, MICHIGAN -- My husband and I used primo for a very short time for their international calling cards. The first time I added $50 to the calling card (this is all done over the phone and payment is made with credit card). We had quite a few connection problems and had a pretty hard time using up the $50. The "customer service reps" we talked to about the problem assured us it was due to us being new customers and something about setting up our account, blah blah blah and that the problems should now be corrected. So my husband and I added another $30 to the card and gave them another try. Now we were not able to call at all! I kept calling Primo, they would tell me Tech team is working on the problem. Problem to be fixed within 2 days. I called again 2 days later, problem not fixed, tech team still working on the problem...anyway, this went on for a while and I was frustrated so I told them to just credit my money back. They said "NO" we don't issue refunds-company policy...I asked for a copy of their company's policy...woman on the phone tells me they don't have a written policy...HUMMMM INTERESTING!!!! I told her that I paid for a service that Primo is not delivering to me, so I will not be paying for the $30. After no resolution with the rude assistant, I informed her I would call my credit card company to put a stop on the payment. Now, 4 months later I receive a phone call from them stating I owe $4 and that they're sending me to collections for it!!! (they claim that I used up $4 from the $30 that I last put on the card...)Seriously...no joke, this company is BOGUS...don't waste your money on them. I'm not even sure why they're allowed to do business. If anybody knows where a company such as this can be reported for bad business, etc I would love the information.

     
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Iuliana on 2012-02-13:
Better Business Bureau
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Stay away from these companies
Posted by on
ROCHESTER HILLS, MICHIGAN -- Here is where to complain. The nr is 1-888-225-5322 and it is the FCC. And here is who owns this company. Make sure you file a complaint with the FCC.
Also they have a spin off of this company maned Modafone. Stay away from them also.

This database reflects filings received by USAC as of Feb. 04, 2010
Filer Identification Information:

499 Filer ID Number: 821984
Registration Current as of: 4/3/2006
Legal Name of Reporting Entity: Primo Communications, Inc.
Doing Business As: Primo Communications, Inc.
Principal Communications Type: Interexchange Carrier (IXC)
Universal Service Fund Contributor: Yes
(Contact USAC at 888-641-8722 if this is not correct.)
Holding Company:
Registration Number (CORESID): 0006393110
Management Company:
Headquarters Address: 617 Birchtree Ct.
City: Rochester Hills
State: MI
ZIP Code: 48306
Customer Inquiries Address: 617 Birchtree Ct.
City: Rochester Hills
State: MI
ZIP Code: 48306
Customer Inquiries Telephone: 877-883-4656
Other Trade Names: Primo Communications Inc.

Agent for Service of Process:
Local/Alternate Agent for Service
of Process: Primo Communication
Telephone: 248-650-7901
Extension: 248
Fax: 608-608-8377
E-mail: ben.a@primold.com
Business Address of Agent for
Mail or Hand Service of Documents: 617 Birchtree Ct.
City: Rochester Hills
State: MI
ZIP Code: 48306

D. C. Agent for Service of Process:
Telephone:
Extension:
Fax:
E-Mail:
Business Address of D. C. Agent for
Mail or Hand Service of Documents:
City:
State:
ZIP Code:

FCC Registration Information:
Chief Executive Officer: Benjamin D. Ardelean
Business Address: 617 Birchtree Ct.
City: Rochester Hills
State: MI
ZIP Code: 48306

Chairman or Other Senior Officer: Adelaida Ardelean
Business Address: 617 Birchtree Ct.
City: Rochester Hills
State: MI
ZIP Code: 48306

President or Other Senior Officer:
Business Address:
City:
State:
ZIP Code:

Jurisdictions in Which the Filing Entity Provides Telecommunications Services:

Arizona
California
Florida
Georgia
Illinois
Indiana
Michigan
Ohio
Oregon
Pennsylvania
Tennessee
Texas
Washington
Wisconsin
     
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iulist on 2012-02-13:
Thanks for providing the info about this scam company.
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