I subscribed to Primus long distance phone service because they promised no extra fees, only charges for phone use by the minute. Without notifying me they changed the terms of our agreement and started charging a monthly fee for low usage. Low usage at no extra fee was why I chose their plan. When I asked for $90 in unauthorized charges to be refunded they refused, and threatened to ruin my credit rating when I disputed their overcharges with my credit card company. They have initiated collection agency harassment of me now.2 Replies - Latest reply on 03/31/2009Add reply
I joined LINGO because of some customer service call for $9.95 for 6 months offer. But when I called up to join LINGO they didn't even know about the offer. Somehow they tried persuading me to join with some contract but at last they agreed (after consulting with the manager as they say)to give away the offer. There it started the disaster. I used to keep getting billed for $23.99 with taxes and fees for $12.99 every month and I had to call them up to refund the $14.00 they charged extra. And they credit that as a credit memo which will be applied next month. I had to keep calling them every month and do the same.
After 3 months of constant creeping, they applied the discount to my account and somehow they lost the credit card details from my account. Once the next Invoice was generated (even though the due date is June 12 2013) they suspended my account due to non payment. Oh what more to say, I had a difficult time with Customer service guys and decided to get rid of this crap. I am not sure what more disasters are on my way, as I have to send the device back within 14 days and pay money for the service I haven't used.
Moral : STAY AWAY FORM THESE LINGO GUYS.
Lingo too bad with customers
There is a class action lawsuit pending. U should join the class action suit against Lingo by submitting your complains in the following link.
I ... read full review
It Couldn't Be Worse Than This
Here is a company that not only has the worst phone and billing setup but also the worst kind of staff to deal with customers. My nightmare started when our bookkeeper delayed a check by one week and ... read full review
BRONX, NEW YORK -- No customer service solution:
** Charged me 3 months after cancelling
** after 30 hours of calling they suspended my account (So called unlimited)
** I lost my home phone number because they did not allow my new company to port.
** They will lower your voice quality as time goes by.
** I was without my number 3 Months MISSING Call from BANKS CREDIT CARDS and all other places.
You want to go with those folks GOD bless you.
Constant poor quality calls resulted in constant evasions and misdirection from their tech support. Finally choose to cancel and they have decided to start sending bogus claims for money saying I didn't return their equipment when their own policy says that after the first year you don't need to.
Unprofessional, deeply disappointing and to be avoided
Sales person will promise you all the world but none is delivered. Once you switch they change rates and customer service is worst and if you cancel the service they keep charging your credit card. Add reply
MERRILLVILLE, INDIANA -- I am with Lingo for almost 10 years. I am very satisfied with the service. When I first began there was no tax on Voip services but slowly taxes were included so the monthly charge has increased a little. With any VOIP services you have to have a reliable Internet provider and no electrical cut offs. To avoid this I have added a back up battery to the Internet service and the phone service to prevent any interruptions. I am very satisfied with what Lingo provides and I have referred to few of my friends.Add reply
First when I was thinking about the order they told me it would work for an Apple and a few other options I wanted. Went it go sent out I looked at the papers and NO it does not work with an Apple. I sent back the device the way they said and they charged me. Every time I tried to contact them about something it would take forever; and they would just the hand over the phone to many other people..Add reply
Wow, they're so unprofessional, they keep transferring you between sales and customer care. They have no idea what they're doing, so messed up and unorganized. Their stupid website doesn't even work...you can't enter your phone number fully to check if you can transfer it to Lingo. Add reply
CLARKSVILLE, TENNESSEE -- Lingo charged me money for service which was never established. After I submitted LOA to transfer line and equipment installed, they repeatedly asked for "PIN" associated with existing service for this purpose. No "PIN" existed, of which point was communicated via e-correspondence. I became frustrated with nonsensical and incoherent correspondence and expressed my desire to discontinue. This was three months ago. When I called them to cancel, the representative persisted in attempting to pass me on to their tech support, in spite of very clear request to terminate.
Then she passed me on to "billing dispute" dept, where another stated the charges were "valid" because I was subscribing to their service so they will not refund. I am complaining on the ground that 1. the line was never transferred from existing, invalidating their claim of "service", and 2. the reps were not sufficiently competent to assist in completing transfer and subsequent communication.
This company's customer service people will call you & give false information about the payment & just enroll the service then you will never get these people. They are cheating the customer and never get these people as soon as they sell the service to you.
1 Replies - Latest reply on 04/29/2012Add reply
Be careful :(
CHICAGO, ILLINOIS -- I run a small school in Chicago. Every nine weeks we enroll around 400 students. In October of 2010 we received a call from Primus saying they needed to replace our modem. Up until then service had been ... read full review1 Replies - Latest reply on 05/14/2011
The customer service is horrible, the lady 'sarah' I had the joy (not) to speak to twice was so rude to me and actually got an attitude with me when I asked to please speak to someone else because I simply could not understand her. she kept saying 'hello, hello, hello, can you hear me now? hello hello hello hello" over and over when I was trying to say yes I can hear you I just can't understand you. she was the rudest person I ever spoke to, then I spoke with a supervisor, and I am not even sure he really was one, and he was no help either. I wish I could punch through the phone!2 Replies - Latest reply on 05/21/2012Add reply
They broke their contract by suspending account when they advertised unlimited calling. I have not even used 1000 minutes of 5000 minutes they allocated.
Bad Bad Bad Service.
You should never sign any phone service with this company. Does not answer the phone even after hours of waiting and just disconnect your calls without any explanation.
Primus has the worst service I've ever encountered. I cancelled my account after 3 weeks of waiting to be hooked up.
1 Replies - Latest reply on 09/15/2009Add reply
Aug.27: Signed up for basic home service, told I would receive a phone number the next week
Sept. 8 : No news, called customer service, was told they would call me back w/ number the next day.
Sept. 10 : Still no news, called customer service, was told my case was escalated to 'critical', they would call me the next day.
Sept. 14: Still no news, was told that they could escalate my case to 'critical'. Asked to speak with manager (wait 20 minutes...). "Sorry, no managers are available" Cancelled account
MCLEAN, VIRGINIA -- This company offers very attractive signing "come ons" but when billing charge the wrong amount and refuse to correct it.
In may ordered their service on line to receive the advertised price of their $19.95 plan with 6 months at $4.95 and free activation.
When I checked my credit card they had charged $70.49. When contacted they claim I did not put the correct code on my application. Sent the equipment back next day and got my credit card charge reversed. Now they are threatening to sue for "their" $70.49
STAY AWAY FROM THIS NEST OF YOU KNOW WHAT
CALIFORNIA -- Do not sign up with PRIMUS phone company. They charged me for phone calls to a number that does not even exist. When I asked for an explanation, they did not respond for 3 months, just sent their collections folks after me and threatened to ruin my credit history.
This was the worst experience that I made with any company ever!!
Since there are obviously more people who made a bad experience with them, it might be worth informing the Federal Communications Commission at Consumer Complaints, 445 12th Street SW, Washington DC 20554, or at firstname.lastname@example.org, or to contact this agency at 1-888-225-5322.