The customer service is horrible, the lady ** I had the joy (not) to speak to twice was so rude to me and actually got an attitude with me when I asked to please speak to someone else because I simply could not understand her. She kept saying 'hello, hello, hello, can you hear me now? hello hello hello hello" over and over when I was trying to say "yes, I can hear you. I just can't understand you". she was the rudest person I ever spoke to. Then I spoke with a supervisor, and I am not even sure he really was one, and he was no help either. I wish I could punch through the phone!
Primus has the worst service I've ever encountered. I cancelled my account after 3 weeks of waiting to be hooked up. Aug.27: Signed up for basic home service, told I would receive a phone number the next week. Sept. 8: No news, called customer service, was told they would call me back w/ number the next day. Sept. 10: Still no news, called customer service, was told my case was escalated to 'critical', they would call me the next day. Sept. 14: Still no news, was told that they could escalate my case to 'critical'. Asked to speak with manager (wait 20 minutes...). "Sorry, no managers are available". Cancelled account.
CALIFORNIA -- Do not sign up with PRIMUS phone company. They charged me for phone calls to a number that does not even exist. When I asked for an explanation, they did not respond for 3 months, just sent their collections folks after me and threatened to ruin my credit history. This was the worst experience that I made with any company ever!! Since there are obviously more people who made a bad experience with them, it might be worth informing the Federal Communications Commission at Consumer Complaints, 445 12th Street SW, Washington DC 20554, or at firstname.lastname@example.org, or to contact this agency at 1-888-225-5322.
I subscribed to Primus long distance phone service because they promised no extra fees, only charges for phone use by the minute. Without notifying me they changed the terms of our agreement and started charging a monthly fee for low usage. Low usage at no extra fee was why I chose their plan. When I asked for $90 in unauthorized charges to be refunded they refused, and threatened to ruin my credit rating when I disputed their overcharges with my credit card company. They have initiated collection agency harassment of me now.
First when I was thinking about the order they told me it would work for an Apple and a few other options I wanted. When got sent out I looked at the papers and NO it does not work with an Apple. I sent back the device the way they said and they charged me. Every time I tried to contact them about something it would take forever; and they would just the hand over the phone to many other people.
LOMBARD, ILLINOIS -- Wow, they're so unprofessional, they keep transferring you between sales and customer care. They have no idea what they're doing, so messed up and unorganized. Their stupid website doesn't even work... you can't enter your phone number fully to check if you can transfer it to Lingo.
HATFIELD, PENNSYLVANIA -- This company's customer service people will call you & give false information about the payment & just enroll the service then you will never get these people. They are cheating the customer and never get these people as soon as they sell the service to you. Be careful :(
MCLEAN, VIRGINIA -- They broke their contract by suspending account when they advertised unlimited calling. I have not even used 1000 minutes of 5000 minutes they allocated. Bad Bad Bad Service. You should never sign any phone service with this company. Does not answer the phone even after hours of waiting and just disconnect your calls without any explanation.
MCLEAN, VIRGINIA -- This company offers very attractive signing "come ons" but when billing charge the wrong amount and refuse to correct it. In May, ordered their service online to receive the advertised price of their $19.95 plan with 6 months at $4.95 and free activation. When I checked my credit card they had charged $70.49. When contacted they claim I did not put the correct code on my application. Sent the equipment back next day and got my credit card charge reversed. Now they are threatening to sue for "their" $70.49. STAY AWAY FROM THIS NEST OF YOU KNOW WHAT.
KENNESAW, GEORGIA -- This has been the worse experience I have ever had with a telephone service. It was one misrepresentation after another. We signed a contract with the agreement to have service on a specific date, 2 weeks after that date we still have no phone service and no return phone calls. No instructions on how to use the equipment and no one cares. We are canceling now.