I subscribed to Primus long distance phone service because they promised no extra fees, only charges for phone use by the minute. Without notifying me they changed the terms of our agreement and started charging a monthly fee for low usage. Low usage at no extra fee was why I chose their plan. When I asked for $90 in unauthorized charges to be refunded they refused, and threatened to ruin my credit rating when I disputed their overcharges with my credit card company. They have initiated collection agency harassment of me now.
MCLEAN, VIRGINIA -- Constant poor quality calls resulted in constant evasions and misdirection from their tech support. Finally choose to cancel and they have decided to start sending bogus claims for money saying I didn't return their equipment when their own policy says that after the first year you don't need to. Unprofessional, deeply disappointing and to be avoided.
First when I was thinking about the order they told me it would work for an Apple and a few other options I wanted. When got sent out I looked at the papers and NO it does not work with an Apple. I sent back the device the way they said and they charged me. Every time I tried to contact them about something it would take forever; and they would just the hand over the phone to many other people.
LOMBARD, ILLINOIS -- Wow, they're so unprofessional, they keep transferring you between sales and customer care. They have no idea what they're doing, so messed up and unorganized. Their stupid website doesn't even work... you can't enter your phone number fully to check if you can transfer it to Lingo.
HATFIELD, PENNSYLVANIA -- This company's customer service people will call you & give false information about the payment & just enroll the service then you will never get these people. They are cheating the customer and never get these people as soon as they sell the service to you. Be careful. :(
MCLEAN, VIRGINIA -- They broke their contract by suspending account when they advertised unlimited calling. I have not even used 1000 minutes of 5000 minutes they allocated. Bad Bad Bad Service. You should never sign any phone service with this company. Does not answer the phone even after hours of waiting and just disconnect your calls without any explanation.
MCLEAN, VIRGINIA -- This company offers very attractive signing "come ons" but when billing charge the wrong amount and refuse to correct it. In May, ordered their service online to receive the advertised price of their $19.95 plan with 6 months at $4.95 and free activation. When I checked my credit card they had charged $70.49. When contacted they claim I did not put the correct code on my application. Sent the equipment back next day and got my credit card charge reversed. Now they are threatening to sue for "their" $70.49. STAY AWAY FROM THIS NEST OF YOU KNOW WHAT.
KENNESAW, GEORGIA -- This has been the worse experience I have ever had with a telephone service. It was one misrepresentation after another. We signed a contract with the agreement to have service on a specific date, 2 weeks after that date we still have no phone service and no return phone calls. No instructions on how to use the equipment and no one cares. We are canceling now.
First, it took over 2 months until my Lingo service was up and running. I had an account for 6 months until I installed a security system that Lingo was not compatible with. I then had service established with BellSouth whom which told me that they would notify Lingo to cancel my service. Just in case Lingo didn't receive the message of cancelling my service, I sent an email to Lingo requesting them to cancel.
Six months later my service was never cancelled. I was billed over $130.00 for a service that I never used. BellSouth indicated that they did everything they could to notify Lingo of the service change. But, apparently Lingo's procedure for cancelling the service is through a written request only. Lingo's customer service representative used an analogy comparing their service with leasing a car and that if you leased a car and didn't drive it, you would still have to pay for the lease.
However, if I leased a car and didn't drive it, would I have to pay for gas? Anyway, Lingo refused to work with me in waiving any of the service charges for the six months I didn't use the service. In fact, they refused to even prorate the last month of service and I canceled the service on the 5th day of that month. Overall the service is not good and the customer service is even worse. Do not use this service.