Primus Telecommunications Group - Page 2

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1.4 out of 5, based on 10 ratings and
25 reviews & complaints.

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Don't Waste Your Time Dealing With This Scam After You Subscribe
Posted by on
Rating: 1/51
BRONX, NEW YORK -- No customer service solution:

** Charged me 3 months after cancelling
** after 30 hours of calling they suspended my account (So called unlimited)
** I lost my home phone number because they did not allow my new company to port.
** They will lower your voice quality as time goes by.
** I was without my number 3 Months MISSING Call from BANKS CREDIT CARDS and all other places.

You want to go with those folks GOD bless you.
     
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Bad, bad, bad
Posted by on
Rating: 1/51
MCLEAN, VIRGINIA -- Constant poor quality calls resulted in constant evasions and misdirection from their tech support. Finally choose to cancel and they have decided to start sending bogus claims for money saying I didn't return their equipment when their own policy says that after the first year you don't need to.

Unprofessional, deeply disappointing and to be avoided
     
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This Company Is Fraud
Posted by on
Rating: 1/51
MCLEAN, VIRGINIA -- Sales person will promise you all the world but none is delivered. Once you switch they change rates and customer service is worst and if you cancel the service they keep charging your credit card.
     
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Fantastic Phone service
Posted by on
Rating: 5/51
MERRILLVILLE, INDIANA -- I am with Lingo for almost 10 years. I am very satisfied with the service. When I first began there was no tax on Voip services but slowly taxes were included so the monthly charge has increased a little. With any VOIP services you have to have a reliable Internet provider and no electrical cut offs. To avoid this I have added a back-up battery to the Internet service and the phone service to prevent any interruptions. I am very satisfied with what Lingo provides and I have referred to few of my friends.
     
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Horrible Service
Posted by on
Rating: 1/51
First when I was thinking about the order they told me it would work for an Apple and a few other options I wanted. Went it go sent out I looked at the papers and NO it does not work with an Apple. I sent back the device the way they said and they charged me. Every time I tried to contact them about something it would take forever; and they would just the hand over the phone to many other people..
     
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WORST CUSTOMER SERVICE EVER!!
Posted by on
Rating: 1/51
LOMBARD, ILLINOIS -- Wow, they're so unprofessional, they keep transferring you between sales and customer care. They have no idea what they're doing, so messed up and unorganized. Their stupid website doesn't even work...you can't enter your phone number fully to check if you can transfer it to Lingo.
     
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Fraud Customer Service. Telling Lie to the Customer.
Posted by on
Rating: 1/51
HATFIELD, PENNSYLVANIA -- This company's customer service people will call you & give false information about the payment & just enroll the service then you will never get these people. They are cheating the customer and never get these people as soon as they sell the service to you.

Be careful :(
     
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User Replies:

Alain on 2012-04-29:
You may find this web site helpful http://www.attorneygeneral.gov/consumers.aspx
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Stay Away From Primus
Posted by on
Primus has the worst service I've ever encountered. I cancelled my account after 3 weeks of waiting to be hooked up.

Aug.27: Signed up for basic home service, told I would receive a phone number the next week

Sept. 8 : No news, called customer service, was told they would call me back w/ number the next day.

Sept. 10 : Still no news, called customer service, was told my case was escalated to 'critical', they would call me the next day.

Sept. 14: Still no news, was told that they could escalate my case to 'critical'. Asked to speak with manager (wait 20 minutes...). "Sorry, no managers are available" Cancelled account
     
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MSCANTBEWRONG on 2009-09-15:
Smart move...if the install started out this way the customer service going forward would most likely be similar.
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Worst Customer Service *Ever*
Posted by on
CALIFORNIA -- Do not sign up with PRIMUS phone company. They charged me for phone calls to a number that does not even exist. When I asked for an explanation, they did not respond for 3 months, just sent their collections folks after me and threatened to ruin my credit history.

This was the worst experience that I made with any company ever!!
Since there are obviously more people who made a bad experience with them, it might be worth informing the Federal Communications Commission at Consumer Complaints, 445 12th Street SW, Washington DC 20554, or at fccinfo@fcc.gov, or to contact this agency at 1-888-225-5322.
     
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Poor Phone Service, poor customer service, I was robbed
Posted by on
First, it took over 2 months until my lingo service was up and running. I had an account for 6 months until I installed a security system that Lingo was not compatible with. I then had service established with BellSouth whom which told me that they would notify Lingo to cancel my service. Just in case Lingo didn't receive the message of cancelling my service, I sent an email to Lingo requesting them to cancel. Six months later my service was never cancelled. I was billed over $130.00 for a service that I never used. BellSouth indicated that they did everything they could to notify Lingo of the Service change. But, apparently Lingo's procedure for cancelling the service is through a written request only. Lingo's customer service representative used an analogy comparing their service with leasing a car and that if you leased a car and didn't drive it, you would still have to pay for the lease. However, if I leased a car and didn't drive it would I have to pay for gas? Anyway, Lingo refused to work with me in waving any of the service charges for the six months I didn't use the service. In fact, they refused to even prorate the last month of service and I canceled the service on the 5th day of that month. Overall the service is not good and the customer service is even worse. Do not use this service.
     
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SGTSAVAGE on 2006-08-28:
They are trying to collect $70 from me for poor service and I refuse to pay it. I had to go through my credit card company to cancel because they refused to answer their phones. Not only would it not work, they are arrogant and should be put out of business. Refuse to pay them. If they attempt to report to your credit bureau, simply state that you do not owe and that this is a crooked company and that they do not have a judgment. Force them to court. We need to sue them and spread their dough around because they are sitting pretty and there are plenty of customers ready to testify in a class action suit against them. I don't even think anyone who works for that company would be able to leave with their shirt on their back and their underwear on when a judge and jury would get through with raking them through the coals. They deserve the best treatment any plaintiff class action attorney can give them. Let' let them have it. I am sick and tired of these arrogant companies treating us like idiots.
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