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Disappointed in the Emerald Princess
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My complaint begins with the food. I always heard that Princess was the top of the line for cruise ships but I was very disappointed in the menu and the quality of the food in both the buffets and the main dining room. I have had better food on Royal Caribbean and Celebrity Cruise Lines. Some of the food had little taste and seemed like the vegetables tasted like they came out of a can. The other problem is not enough time in ports. One port we arrived at 1 pm and left at 6 pm. Not a lot of time to do a lot of touring. Oh by the way, the ship was the Emerald Princess. We left from Port Everglades for a 7-day cruise.

Golden Princess
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Once again there were problems with a Princess cruise. Since cruising with another Princess cruise ship in June, I must report that I will not be cruising with this cruise line again. Their ships are very well-kept and clean, and the crew very good, but these problems persist (on this re-positioning cruise):

  • Food - very average, and sometimes unacceptable.
  • Their desserts are uninspiring and industrial.
  • The coffee is tasteless, even at their coffee house (not free).
  • Poor entertainment, with no main theater shows at all.
  • No upper sheet on the beds.
  • Breakfast not available in the cabins (at least a full breakfast).
  • Poor movies and bad TV programming.
  • The on-deck big screen movies are noisy and a nuisance.
  • There is a 15% hotel fee every day per person meant to cover tips). But tips are asked for on every order as well! Talk about double dipping! Unacceptable.
  • I was booked well in advance for a shore excursion, and made plans. I was bumped from this excursion with no notice.This is unacceptable.
  • One of the worst aspects on the voyage was the constant selling of stuff by Princess - I was offered 8 deals in my first half hour on the ship.

All this I believe is due to cost cutting. The only result is that I will choose another cruise line next time.

Poor Service - Rude Staff
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LA, CALIFORNIA -- 5 days before my cruise was to leave Los Angeles to the Mexican Riviera, Princess Cruise Lines decided to change the ports to the coast of CA. Instead of changing the date of my cruise or offering a full refund and cancelling the departure. I lived in CA for years and have no desire to go to CA ports. I've contacted Princess numerous times to be hung up on and treated very poorly. I've contacted the CEO and his time frame to respond is 2-4 weeks AFTER my cruise departs. How convenient!!! PLEASE TELL EVERYONE NOT TO USE PRINCESS CRUISES!

Discrepancy in Princess Refunds
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SANTA CLARITA, CALIFORNIA -- On a January Dawn Princess cruise I was quarantined to my stateroom with gastroenteritis by the ship's medical officer from Tuesday pm to Sunday's disembarkation. I was not refunded or vouchered for my compliance with the ship officer in any way. My son-in-law received a refund for the five days I was quarantined but he did not pay for the cruise. He used a voucher furnished to him when we paid for a cruise he had to cancel the previous year. Thus, my compliance was worth nothing to Princess.

My advice to others would be: 1) do not pay to take others on cruises 2) if you pay and they cancel, they will receive the refund or voucher, not you 3) do not report a brief bout of intestinal complaint because you will be confined for the duration of the cruise and receive nothing in return. We are finished with Princess!

Contracted Norovirus on 4th Day Royal Princess Quarantined for the Rest of the Week.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT EVERGLADES, FLORIDA -- It took three weeks for a call from customer relations. I asked and did not receive a refund. If they are not held monetarily responsible what incentive do they have to disinfect their ships?

Ersatz lemonade
StarStarStarStarEmpty StarBy -
Rating: 4/51

SANTA CLARITA, CALIFORNIA -- It was recently revealed that certain products advertising themselves as "100% juice" were in fact only watered down versions containing 10 to 35% juice. Princess cruise lines seems to have done them one step better (or worse) by serving "lemonade" which contains ZERO percent juice! Shouldn't unsuspecting passengers be notified that what they have been told is lemonade is really some sort of possibly unhealthy lemonoid chemical cocktail?

Alaska Cruise
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I've always resisted the idea of a cruise for vacation. But this year we went. The cruise was wonderful. Dinners were first class, and the buffet available 24/7. The staff gave excellent service overall. Many side trips (not free) activities and entertainment that were free. Our 13-year old had a great time with the teen club, in fact we had to put limits on it so we could spend some time with her. The cost wasn't really any more than a nice hotel would have cost. Excellent value, in my opinion.

Change in Itinerary 3 Days Before the Cruise
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NEW JERSEY -- We booked a cruise with Princess lines on the Caribbean Princess based on its ports of call. Well three days before departure we received an email stating "due to operational reasons" we would have changes to our trip. Cancelled one of the better islands St. Maarten for Tortola. Shortened the length on the other islands, and extended to an unreasonable length, 15 hours, on St. Thomas! They will do nothing about it either!!! Be careful with these shady characters!! Unfortunately work vacations were already scheduled for the family so off we go tomorrow.

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Princess Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 9 ratings and
28 reviews & complaints.
Contact Information:
10100 Santa Monica Blvd. Ste 1800
Los Angeles, CA 90067
310-553-1770 (ph)
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