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36 Reviews & Complaints

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Don't Do Business With Pro Flowers Express
Posted by Tawandawalls on 02/18/2012
I can't tell you how disappointed I am in this service. I was promised next day delivery and instead I got a message 2 days after the funeral telling me that you never delivered my flowers. This is outrageous and HORRIBLE customer service.

I was grieving during the funeral so I did not look to see if my arrangement had arrived but when I opened this email I was livid. I will not be using this service ever again and I will be instructing any friends and family member to cross you off their list as well.

Who knows the number of families this has happened to and to think I suggested that you prepare all the arrangements for my Aunts Homegoing Service! Would she have had no flowers and someone think about it 2 days later with an apology and a request to send them to her home?!? She is no longer living! There is no home to send it to! There isn't a valid excuse for this type of customer service and as I said I am done with your company.

The next time you cannot deliver an order you should call that person immediately. The email should have been sent in a timely fashion and a full refund along with delivery of the flowers to the grave site would also be advisable when you offer a service you cannot/did not provide. Please change your name to Florist because there was nothing pro, express, or floral really about this service. Although you did take my money in a timely fashion, seconds after I hit the button no less, it will be returned in 1-3 business days!!! Do you know what WTF means?! I don't know if there is a Better Business Bureau for online businesses, but I WILL BE SURE TO FIND SUCH INFORMATION OUT!!!!!

The lack of professional service from your company was and is a disservice to me, my family, and my aunt who's no longer with us! In my time of grief I reach out for your services for the little comfort it would offer and you provided me nothing in return! This is a mistake that can never truly be repaid and is burned into my memory never to be forgotten! To read the fact you feel this is a mere "inconvenience" to me during this time of grief is more an added insult to injury! How dare you! This was not for Valentine's Day or a baptism! This was a FINAL GOODBYE with a date, time, and payment for your services which weren't rendered.

You should be ashamed as a company with how you handled this and do better for the next first time user of your service because you want them to come back. I MOST CERTAINLY WILL NOT!!!

     
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Advised last minute by email - can't deliver flowers for a funeral
Posted by Mrieger7 on 08/27/2011
I ordered flowers online Thursday for delivery to a Cairo IL funeral home Saturday (they had no delivery on Sunday, the day of the funeral). On Saturday 1:30 pm they emailed me and said they couldn't deliver until Monday, after the funeral. Offered 20% off for Monday or money back. Took money back, but now in a jam for Sunday. Loosers, will never do business with them again. Be advised.
     
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Posted by MissMary1978 on 2011-08-27:
Sorry that happened, I know it can be frustrating. That's why it's best in my opinion, to always use a local florist. Even if you are out of the area, call the funeral home and ask for a recommendation on search for local on the web.
Posted by spiderman2 on 2011-08-28:
That is the best thing you can do, call a local florist. I always use the local florist in my hometown(I'm several hunderd miles away) and they will deliver an order within a few hours and the never leave anything. If the person (usually mom or grandma) isn't home, they go back later because they care so much more!
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Worst customer service ever
Posted by Writerbunny on 05/30/2011
I ordered flowers for my aunt's funeral and paid extra for guaranteed delivery the night of the wake.
No flowers were at the wake, so I contacted both ProFlowers and the funeral home staff and again the date of the funeral-NO FLOWERS.

Despite having a letter from the funeral home that the flowers were never delivered ProFlowers continued to send me emails to my complaint saying the flowers were delivered and I have not ever
gotten any product.

This company does not stand behind their promise and dealing with them is a nightmare and their promise of "We Care" is totally unbelievable based on their performance.

I lost money and I hope this does not happen to you!
     
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Posted by jktshff1 on 2011-05-30:
Good review, thanks for the heads up.
Posted by Alain on 2011-05-30:
Did the flower shop offer any proof of delivery? If they were delivered, there should be a record of it. If not, then you should point that out to ProFlowers. You can also file a complaint with your states consumer protection service (often a division of the state's attorney general office).
Posted by olie on 2011-05-30:
If EVER there was a time to use your long-distance service--this is it!!

Call the funeral home directly, and ask for a reputable local florist. Then, call that florist directly, and order the array of your choice. If there's a problem, you can call the funeral home back and complain about their recommendation. It won't do *you* much good, but the florist might lose the funeral home's future recommendations.

I hope you get satisfaction from ProFlowers.
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Ruined Valentines Day
Posted by Steve1234 on 02/21/2011
Ordered a dozen red roses for my girlfriend for Valentines Day. Didn't mind paying the special delivery charge for V-Day. Flowers never got delivered, never got a phone call explanation. I called the next day and they told me that they couldn't deliver a lot of flowers because they had to many orders. I asked why they had a special delivery charge if they weren't going to hire more drivers and why I was never informed, operator was stumped at those tough questions. Will never use them again.

     
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Posted by Anonymous on 2011-02-21:
I hope you did something else for your gf instead.
Posted by jktshff1 on 2011-02-21:
What date did you order the flowers?
Posted by trmn8r on 2011-02-21:
Let me put it to you this way. On this site, two days before Valentine's Day, someone wrote "Wonder which internet/800 company will get the most complaints for ruining Valentine's Day."

Moral: order through a florist local to delivery to avoid disappointment. It works better in my experience.
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ProFlowers sent dead Flowers for Valentines day
Posted by Iamnotknowing on 02/15/2011
SAN DIEGO, CALIFORNIA -- Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well…not ProFlowers! They consider 8pm the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the web site turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Browns Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the web site but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that’s a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe. I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Sharis Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Check out this web site http://www.floristdetective.com/wst_page15.aspx. Do yourself a favor and stay clear of these brands.
     
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Posted by Anonymous on 2011-02-15:
Good review...I used Pro Flowers once to have flowers delivered to a relative and had a similar experience..only in my case the flowers showed up 2 days late. I also got a refund and a coupon for 20% off my next order (which went in the trash), but a refund doesn't really make up for poor service in this type of a business. Since then I always call florists directly..in fact I have to wonder how these "middle men" places even stay in business with the cr@p service they provide.


Posted by PepperElf on 2011-02-15:
well technically all cut flowers are dead, no?

but if they won't fix the issue... i'd suggest contacting the credit card company to file a dispute.


i would also recommend, instead of specifically using a national company, ordering flowers directly from a florist. i've found that some florists are associated with several national companies, that way you may find fresher deliveries, instead of relying on the national company to complete the order
Posted by Anonymous on 2011-02-15:
I use Pro Flowers quite a bit. I did not use them this year but I did receive a delivery of tulips as a gift. Like yours, they were bent over and headed toward the table...lol. This is not uncommon with cut flowers that have been out of water for a while. Peel the extra leaves, put in water with the plant food they send and they will perk up in a few hours. I ALSO received mine late - around 7 pm but they were standing tall when I awoke this morning.
Posted by Venice09 on 2011-02-15:
Blue, that's exactly what the instructions say. The flowers actually do perk up once they are in a more friendly environment. I wish the OP had read the instructions before deciding that the flowers were a lost cause.

Also, if the OP wanted delivery before 6 p.m. he should have asked what "end of business day" meant to ProFlowers when he placed the order. 8 p.m. on Valentine's Day is not that unreasonable. Unfortunately, it sounds like he was one of the last deliveries.
Posted by Anonymous on 2011-02-15:
Exactly Venice - end of the day is pretty much the end of the "UPS day" so if you normally receive your UPS deliveries at 7 pm (like me), your flower delivery will come at the same time. I am the very last person on the route because I live waaaayyy off the beaten path. Still I enjoyed the gift. Some people do not like arranging the flowers themselves or dealing with the minimal nursing they require and a traditional local florist is always the best choice in those instances.
Posted by Venice09 on 2011-02-15:
I am the luckiest person in the world when it comes to deliveries, regardless of the company. It's probably because I'm not far from the main road. However on a holiday like Valentine's Day, I would expect a delay.

I'm glad you enjoyed your flowers, blue. I like nursing and arranging, so I'm enjoying mine, too.
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Pleasantly Surprised!
Posted by Venice09 on 02/14/2011
My impression of ProFlowers changed today when a beautiful arrangement of flowers was delivered to my door for Valentine's Day.

After reading so many complaints, I didn't know what to expect when I opened the box. Much to my surprise and delight, I found a perfectly packaged bouquet of flowers in excellent condition considering the box was left at the door upside down! It was also very convenient that the flowers were bound together in a glass vase (so I didn't have to search for one), and came with two packets of food and instructions for prolonging their life.

The thing I'm impressed with the most is the box and packaging. They are designed to keep the flowers and vase from being damaged regardless of any haphazard handling. When I saw that the box was upside down, I had visions of the flowers being completely smashed. But instead, I found everything inside the box to be in perfect condition.

So, I received a timely delivery from ProFlowers on Valentine's Day and was completely satisfied with the flowers and service. Not too shabby for a company that seems to get so many negative reviews.
     
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Posted by momsey on 2011-02-14:
Nice!!!
Posted by Anonymous on 2011-02-14:
Great review, Venice! What kind of flowers did you get?
Posted by Venice09 on 2011-02-14:
It's a mixed bouquet from my daughter, who knows which ones I like. I really can't name them because I'm ignorant when it comes to flowers. But they sure are beautiful!
Posted by Skye on 2011-02-14:
That's great Venice! Glad you received your flowers.

Posted by Venice09 on 2011-02-14:
It was a real surprise, Skye. My daughter usually brings me flowers when she's home, but this was the first time I received them via the internet. I'm not sure why she chose ProFlowers, but it all worked out.
Posted by Anonymous on 2011-02-15:
Very sweet!

Good review, especially, like you said, for a company that gets so many bad reviews. If they have a guarantee of how long the flowers should last and the flowers don't, take them up on it. That way your daughter will get her money's worth.
Posted by Venice09 on 2011-02-15:
I didn't see any guarantee, sing, just instructions on how to prolong the life. They look pretty healthy. They will probably last quite awhile.
Posted by Anonymous on 2011-02-15:
Venice, just for your info, they do have a 7 day freshness guarantee. Glad to hear your flowers are doing so well, but thought I would pass this info along so everyone else will know too. Sometimes the flowers sent on popular days like Valentines Day are not the freshest, so it sounds like you lucked out!
Posted by Venice09 on 2011-02-15:
Thanks for letting me know, sing. I'll definitely keep that in mind. I'll bet a lot of people don't know there's a 7-day freshness guarantee. That's good info.
Posted by Venice09 on 2011-03-01:
Well, it's been two weeks and the flowers are still decent, definitely not ready to be thrown away. If I cut the stems and change the water again, I'll bet they'll last another week. And If I had another packet of food, even longer. I don't know what's in that food, but it really made a big difference in the life of the flowers.
Posted by Anonymous on 2011-03-01:
Here's a cut flower food recipe Venice.
•2 tablespoons fresh lemon juice
•1 tablespoon sugar
•1/2 teaspoon household chlorine bleach
•1 quart warm water

This link has more recipes and great tips for keeping your bouquet bodacious.
http://chemistry.about.com/od/chemistryhowtoguide/a/cutflowers.htm
Posted by Venice09 on 2011-03-01:
Oh, thanks, ript. I didn't even think to look that up myself. I'll have to try this. I have everything in the house but a lemon. I really think fresh water and some food would keep these flowers going for at least another week!
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Who sends flowers in a box? what a shame!!!
Posted by HARDDRlVER on 02/12/2011
I had the shameful experience that poorflowers.com has yet to learn that you do not send a lover/wife..anyone you actually care about, flowers. Nice pretty pictures on the website, and anyone like me, who has had flowers delivered before, KNOW, that's the way they'll be delivered. In fact their FAQ'S state "flowers are arranged as shown in our descriptions". BS! If they showed pictures of how the recipient is delivered the goods, well then they could only show boxes on the website. The recipient should not have to play the florist. The whole idea is the element of surprise. Surprise alright! $164 let-down to be more like it. Why does it cost so much to learn a lesson that all is not what it seems. That there are still companys out there just looking for a buck and don't care how much you are humiliated. Send me sparkplugs and car parts in a box. Don't EVER send my wife flowers IN A BOX!!! What, were you born under a rock? Please tell me that it would cost more to pay staff to arrange the flowers, so I can say...send me that refund, because that's what my wife will have to do. Proflowers did NOTHING BUT IMBARRASS ME. WHAT A SHAMEFUL DEMEANING PRACTICE. I suppose if I had sent flowers to a funeral, you'd expect the dead guy to arrange them??? You should contact a REAL FLORIST and learn that you're probably in the wrong business.
     
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Posted by Anonymous on 2011-02-12:
I'd have to say that I'm not a fan of receiving pieces of dead plants. Sadly, it seems somewhat fitting they were delivered in their own coffin. Yeah, I'd ditch Proflowers if I were you.
Posted by momsey on 2011-02-12:
I don't know why anyone would go to one of these online florists when there are tons of nice brick and mortar florists around. However, Proflowers says right in their FAQs that the flowers come in a box and you have the option of buying a vase to go with them.
Posted by trmn8r on 2011-02-12:
My memory is that with ProFlowers, it says on their website that depending on location relative to where they ship from, your flowers may be delivered in a box. They were advertising like mad a few years ago, and I checked them out.

Or maybe it is ALL their deliveries. You should use a local florist for the best outcome, in my experience. I have to say, I think ProFlowers did what they advertise in your case.
Posted by olie on 2011-02-12:
Use your phone book to look for a local florist. Buy your flowers there.

(Hint: All florists jack up prices around Valentine's Day and Mother's Day. Buy flowers for your wife/lover for an occasion meaningful to YOU--a birthday, your anniversary, solstice/equinox, whatever. My preferred local florist has a dozen roses for $19.99 most of the year.)
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Excellent flowers from Proflowers
Posted by Sailor Tony on 05/16/2010
Placed an online order May 7, 2010 for Mother's day (9th). Though I paid extensively for my procrastination (as expected), the flowers were delivered as promised on Sunday morning. It is now May 16, 2010, and all of the flowers still look as though they were just cut from a rose bush. I'm not even sure if I should order flowers for my anniversary this coming Friday, because they're still in such great shape! I will never use another online company.

     
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Posted by Anonymous on 2010-05-16:
I have also had good service from Proflowers.
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ProFlowers.com Extreme Disappointment
Posted by Marvino on 05/07/2010
What I received!!!
What I received!!!
Flowers arrived limp and dead. I had ordered Roses, but they sent me something else. I don't know what they are, because they are mostly dead. The first impression is the one that counts. The recipient was very disappointed and thought it was done on purpose to piss her off. No replacement flowers, refund, or resending the correct ones will undo the damage. Thanks ProFlowers.

First I only complained (did not ask for a refund out right) because I had one more day for delivery. “Mike” assured me I would get them the following day in the morning, so I waited. I did not receive the order by 10AM so I called. They had no record of a replacement order and said they have over 200 employees with many "Mikes". When I requested same day delivery (because of my problem), they said they could not deliver the same day, even though they offer this service online. So now it is Friday and mother's day is on Sunday. I don't have any Roses with a refund that means nothing.

STAY AWAY FROM THESE GUYS. I also have experience with 1800flowers, but they also made mistakes sending the wrong/dead flowers. To be fair, they only screwed up 1 time out of 7 orders. But that one time was enough for me to look like a cheap fool and go to ProFlowers, and now this! Walk to your local florist and have them deliver the old fashion way.
     
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Can this company be sued or shut down?
Posted by Live_in_Colorado on 05/05/2010
I've never used Proflowers before and after reviewing all these comments I'm very scared. I'm sending flowers to my mother-in-law in Bakersfield, CA. I live in Colorado and wanted to surprise her on mother's day. I hope she receives them on time. I will repost if I have a good or bad experience to let the consumers out there of my outcome.
     
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Posted by raven2010 on 2010-05-05:
wait, what?? You want to sue or shut down a company you have had no issue with?? If you were that concerned, why not check them out BEFORE you purchase?
Posted by Anonymous on 2010-05-05:
I agree with Raven you never used the company and you want them to shut down that makes zero sense.
Posted by PepperElf on 2010-05-06:
technically you can sue any company
provided you have enough $$$ to fund it

however you can't just go in and force a store to shut down just because you're unhappy.


though... you've also stated you haven't even ordered from them yet.
isn't wanting to shut them down a bit of... jumping the gun?
Posted by momsey on 2010-05-10:
Why bother writing a review if you haven't experienced their service yet?

Your post is not informative.
Posted by PepperElf on 2010-05-11:
so
did you order the flowers?
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