ATLANTA, GEORGIA -- I ordered flowers for my sick grandmother who was hospitalized right before Thanksgiving. She was released from the hospital with no sign of the flowers I ordered. Needless to say, I cancelled the order as it was never fulfilled. As of 12/22, nearly an entire month later I have yet to receive a full refund. I have continued to call and am provided the same response that my refund is "being processed.'" Unacceptable! I will NEVER again order from this company. First my sick grandma never gets her get well flowers and then to add insult to injury, my refund is floating in limbo.
WASHINGTON -- I ordered a plant for my mother 5 days before Mother's Day. I accidentally made a mistake and put my own name as the recipient instead of my mother's on the on-line order (all other fields were correct). I called their 1-888 number immediately and was told that they cannot modify my order AT ALL. The customer service representative that I spoke to told me that someone will contact me by phone within 24-48 hours. Instead I received an email from a customer service representative which stated that "your order has already been processed and scheduled to be delivered..." thus they are unable to make any changes.
I think they should just cancel the whole customer service department, since they have no intention in providing any service at all. This is by far the worst ordering experience I have ever had. I will not order from them ever again and will not recommend them to anyone.
ONLINE, GEORGIA -- For Mother's Day, ProFlowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named **. My son's name is **. When I called them, they read the card my ** had sent me. They refused to send me the correct card. I save the flower cards from my son.
Yesterday was my birthday. I waited all day for the red roses my son said he had sent. They never arrived. My son called them. They said the FedEx driver could not find my subdivision and did not want to use his personal cell phone to call for directions. The roses arrived today. Today is NOT my birthday. My son received a refund. Well good for him and all of the other customers I read about that got screwed by ProFlowers. With all of those refunds, I hope Pro Flowers goes bankrupt! They could give a flying S about insulting and hurting feelings. They are a sorry organization.
SAN DIEGO, CALIFORNIA -- Confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 1041 am, received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders, but would "expedite" delivery. It's a little hard to expedite an order when it's already late.
Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "** in Los Angeles." ** assured me that the orders would be delivered today. They weren't ever delivered.
When I called again, they said that they were, "so sorry." I agreed that they are so sorry... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
NOT HAPPY. I booked flowers through the The Delta American Express shopping for ProFlowers and never received a confirmation. When the flowers didn't show up and I received no confirmation, I call ProFlowers who said they had NO order. So I went back and placed it again and even paid for same day delivery. This time I got a confirmation number. Only today I find out from the person with the birthday that they received two arrangements. I called ProFlowers again and they now directed me to ProFlowers Florist Express and they were the ones with two orders and REFUSE to credit me.
GUYS link your systems. You just screwed me for $160 because your right hand isn't talking to your left hand. I hope your customer satisfaction scores reflect this.
I ordered flowers for my aunt's funeral and paid extra for guaranteed delivery the night of the wake. No flowers were at the wake, so I contacted both ProFlowers and the funeral home staff and again the date of the funeral - NO FLOWERS.
Despite having a letter from the funeral home that the flowers were never delivered ProFlowers continued to send me emails to my complaint saying the flowers were delivered and I have not ever gotten any product. This company does not stand behind their promise and dealing with them is a nightmare and their promise of "We Care" is totally unbelievable based on their performance. I lost money and I hope this does not happen to you!
My impression of ProFlowers changed today when a beautiful arrangement of flowers was delivered to my door for Valentine's Day. After reading so many complaints, I didn't know what to expect when I opened the box. Much to my surprise and delight, I found a perfectly packaged bouquet of flowers in excellent condition considering the box was left at the door upside down! It was also very convenient that the flowers were bound together in a glass vase (so I didn't have to search for one), and came with two packets of food and instructions for prolonging their life.
The thing I'm impressed with the most is the box and packaging. They are designed to keep the flowers and vase from being damaged regardless of any haphazard handling. When I saw that the box was upside down, I had visions of the flowers being completely smashed. But instead, I found everything inside the box to be in perfect condition. So, I received a timely delivery from ProFlowers on Valentine's Day and was completely satisfied with the flowers and service. Not too shabby for a company that seems to get so many negative reviews.
I had the shameful experience that poorflowers.com has yet to learn that you do not send a lover/wife... anyone you actually care about, flowers. Nice pretty pictures on the website, and anyone like me, who has had flowers delivered before, KNOW, that's the way they'll be delivered. In fact their FAQ's state "flowers are arranged as shown in our descriptions". BS! If they showed pictures of how the recipient is delivered the goods, well then they could only show boxes on the website. The recipient should not have to play the florist.
The whole idea is the element of surprise. Surprise alright! $164 let-down to be more like it. Why does it cost so much to learn a lesson that all is not what it seems? That there are still companies out there just looking for a buck and don't care how much you are humiliated. Send me spark plugs and car parts in a box. Don't EVER send my wife flowers IN A BOX!!! What, were you born under a rock? Please tell me that it would cost more to pay staff to arrange the flowers, so I can say... send me that refund, because that's what my wife will have to do.
Proflowers did NOTHING BUT EMBARRASS ME. WHAT A SHAMEFUL DEMEANING PRACTICE. I suppose if I had sent flowers to a funeral, you'd expect the dead guy to arrange them??? You should contact a REAL FLORIST and learn that you're probably in the wrong business.
My dear husband wanted to surprise me as he was going to be out of town for Valentine's Day. Never again. CHEAP flowers, no filler, I had to arrange the thorny, small roses myself, and dispose of the huge amounts of packaging. At least it was winter and the flowers could stay fresher in the cold truck. I can't imagine how much more awful the flowers would have looked if it was summertime.
He and I both like to save money but their 'special' was not so special. Shipping was just as much as the flowers. After seeing all the packaging to throw away (or recycle), I could see why. My husband was embarrassed and we both hate that money was wasted on such cheap flowers. He'll go to Costco next time and get much better flowers for half the price.
I placed one online order for flower delivery with Pro Flowers on Monday 2/10/10 for delivery on Thursday 2/11/10. Due to the weather conditions, I contact customer service via email to change the order. They pretty much said too bad, no changes. I emailed a second time and got the same response, even though the City I was delivering to was closed. I received another email stating they would be delivered the next business day - however, that did not happen and flowers are sitting in a warehouse since Thursday and will not be delivered until Tuesday - what a surprise for that recipient.
I called Pro Flowers twice and was told there was nothing they could do, but the flowers would be delivered. I was also told that I would get a call back. That did not happen either. I called again on Sunday to talk to someone and explained I did not want a refund but a delivery no one would help me...... Customer service is so lacking at Pro Flowers. So I got my money back, but dead flowers were delivered 4 days late.