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Sent to Wrong State
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- I place an order for two sets of 2 lit for Mother's Day one to be delivered to Illinois the other to California. To make a long story short they delivered both sets to Illinois. When I called customer service to complain about the mistake they seem disinterested in helping me in any way. In fact told me they couldn't guarantee at this point to deliver flowers in time for Mother's Day. When I advertise next day delivery do not use this company under any circumstance.

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ProFlowers.com Extreme Disappointment
By -

Flowers arrived limp and dead. I had ordered Roses, but they sent me something else. I don't know what they are, because they are mostly dead. The first impression is the one that counts. The recipient was very disappointed and thought it was done on purpose to piss her off. No replacement flowers, refund, or resending the correct ones will undo the damage. Thanks ProFlowers.

First I only complained (did not ask for a refund out right) because I had one more day for delivery. ** assured me I would get them the following day in the morning, so I waited. I did not receive the order by 10AM so I called. They had no record of a replacement order and said they have over 200 employees with many **. When I requested same day delivery (because of my problem), they said they could not deliver the same day, even though they offer this service online. So now it is Friday and mother's day is on Sunday. I don't have any Roses with a refund that means nothing.

STAY AWAY FROM THESE GUYS. I also have experience with 1800Flowers, but they also made mistakes sending the wrong/dead flowers. To be fair, they only screwed up 1 time out of 7 orders. But that one time was enough for me to look like a cheap fool and go to ProFlowers, and now this! Walk to your local florist and have them deliver the old fashion way.

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Screwed By Proflowers.com
By -

FULLERTON, CALIFORNIA -- After I ordered flowers online with my Paypal account, there was a link on the page to get $15 off your next order. I clicked it, and a new windows came up and asked for my e-mail address and zip code and click the "I want my $15 gift code now" button. The detail said it would charge my credit card or Paypal account, "for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."

It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable." My 2 complaints are:

  1. Deceptive marketing. The button (I want my $15 gift code now) does not indicate in any way you are purchasing anything. Also during the order process of my purchase, there was statement that said that if you want proflowers.com to remember your credit card/Paypal account information check this box. I specifically DID NOT CHECK THE BOX so it the site would not keep my PAYPAL account information, AND I WOULD HAVE TO ENTER MY PAYPAL ACCOUNT INFORMATION EVERY TIME I PURCHASE SOMETHING.

Not only does the pop-up window imply that the $15 gift code indicate it is not part of any kind of payment for a order, or associated with an order. It asks for your e-mail and zip code. Proflowers already collected my e-mail address and zip code in the ordering process. If the two were related (which most would assume THEY ARE NOT), I would not need the enter the information again.

  1. No refund. Less than 10 minutes after I ordered the flowers and unknowingly ordered the EasySaver Rewards program. I tried the cancel my order. I called the 1-800 number and a customer service representative said I could not cancel my order for the flowers, also I could not cancel the EasySaver Rewards subscription until next week. It's Sunday right now, next Sunday is Mother's Day. I tried to canceled my order 10 minutes after ordering and they say I can't cancel.
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Don't Do Business With Pro Flowers Express
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I can't tell you how disappointed I am in this service. I was promised next day delivery and instead I got a message 2 days after the funeral telling me that you never delivered my flowers. This is outrageous and HORRIBLE customer service.

I was grieving during the funeral so I did not look to see if my arrangement had arrived but when I opened this email I was livid. I will not be using this service ever again and I will be instructing any friends and family member to cross you off their list as well.

Who knows the number of families this has happened to and to think I suggested that you prepare all the arrangements for my Aunt's Homegoing Service! Would she have had no flowers and someone think about it 2 days later with an apology and a request to send them to her home?!? She is no longer living! There is no home to send it to! There isn't a valid excuse for this type of customer service and as I said I am done with your company.

The next time you cannot deliver an order you should call that person immediately. The email should have been sent in a timely fashion and a full refund along with delivery of the flowers to the grave site would also be advisable when you offer a service you cannot/did not provide. Please change your name to Florist because there was nothing pro, express, or floral really about this service.

Although you did take my money in a timely fashion, seconds after I hit the button no less, it will be returned in 1-3 business days!!! Do you know what WTF means?! I don't know if there is a Better Business Bureau for online businesses, but I WILL BE SURE TO FIND SUCH INFORMATION OUT!!!!!

The lack of professional service from your company was and is a disservice to me, my family, and my aunt who's no longer with us! In my time of grief I reach out for your services for the little comfort it would offer and you provided me nothing in return! This is a mistake that can never truly be repaid and is burned into my memory never to be forgotten!

To read the fact you feel this is a mere "inconvenience" to me during this time of grief is more an added insult to injury! How dare you! This was not for Valentine's Day or a baptism! This was a FINAL GOODBYE with a date, time, and payment for your services which weren't rendered. You should be ashamed as a company with how you handled this and do better for the next first time user of your service because you want them to come back. I MOST CERTAINLY WILL NOT!!!

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ProFlowers sent dead Flowers for Valentines day
By -

SAN DIEGO, CALIFORNIA -- Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well… not ProFlowers! They consider 8pm the end of business day.

We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the website turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Brown's Christmas Tree. The buds all hit the counter top because they drooped so much.

We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the website but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome.

When I called the customer care line (that's a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe.

I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Shari's Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Do yourself a favor and stay clear of these brands.

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Fail
By -

I ordered flowers for my wife for Valentine's day. We have had some pretty major plumbing issues, mold remediation, wall replacement and outside ice damage that resulted in a crushed A/C unit (guess that can wait ‘til spring) all while my wife is off of work for two years due to the latest addition to our household…

So, things were tense anyhow and I really had no business spending much money - but I kept hearing all these radio ads about ProFlowers and I thought, you know it's a nice idea, my wife loves flowers and usually asks me not to spend the money – I haven't used them before but – it'd save time – so, I ordered from them.

The order showed up with the wrong vase, a broken stem on one of the star-gazer lilies (this will ruin 3 blooms) and was left sitting on the porch in temperatures in the teens or so for close to an hour because nobody rang the bell when it was delivered.

My wife's reaction when she saw it was excited, then when she saw the broken stem and I told her I'd spent an additional 19.98 for a vase they didn't send – she got a little teary hugged me and just said "it was a sweet thought, honey – you tried…” – KILLED ME

I contacted them and they told me they'd send a cheaper arrangement after the holiday is over. Not ideal – but I looked and found something that was listed on their site for less than the total of my order (the figure their previous email told me to use) – So, I found something that was listed on their site for 15 dollars less than the total I was told to use. After sending them the requested information, I get a reply telling me that they can't ship that one because it is too expensive. Since I can't use the pricing information of their site, I have requested a list of things I maybe able to order but – MY LORD, talking about pouring salt in a wound and rubbing at it…

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The Worst Company Ever!!!!! So Rude!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- THE WORST FLOWER SERVICE EVER!!!! I paid for same day delivery for my cousin's new baby and they never got sent. They promised me they would be sent the next day and they never were and my cousin got discharged from hospital before they could even bring them!

Then I changed the address to have them bring them to her house and they screwed it up and brought them to the hospital after she had already left. When I call the supervisor named ** and he was such a JERK!!! He said that he didn't see an address change and it must be my fault for not tell them the new address. I told I was promised by the last lady I talked to that they changed the address. He said it wasn't his problem and the only thing he could do was deliver another day or cancel the order.

I told him I was going to write a bad review and he said "have fun". REALLY?!!!!!! I am left in tears because I just wanted my cousin to get some flowers in the hospital after having her baby. Now I have 60 dollars tied up in pending refunds and transactions and no flowers were sent. What a joke.

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Don't Use Proflowers.com
By -

EUGENE, OREGON -- I bought your flowers for my wife (married over 20 years) for Valentine's Day 2009. I usually go buy a vase, roses and filler to make my own for around $20 all together. This year I wanted to something more “special”, so I ordered through Proflowers.com and spent $53. BIG MISTAKE! I turned out to be the worst experience.

I thought it would be really special to have them delivered to her work. I imagined here sitting at work and in walks a nice bouquet for her in front of other employees. What she got was a box with Proflowers.com advertising all over. So now she had to open this up, assemble the flowers and dispose of the garbage herself. Plus your pictures of my order clearly showed filler flowers (baby's breath) and there were none of those included.

So what she ended up with: very cheap, unappealing bouquet of roses, no foundation like ferns, no baby's breath filler flowers shown on your website, she had to put together the arrangement herself, she had to dispose of the garbage.

Doesn't sound very special to me! Why don't they show a picture of what's actually delivered when placing the order? I can tell you why, because that's very unappealing and they wouldn't sell much. Also I was supposed to get free shipping. That's another story. It's not really free shipping like they say. You actually have to sign up for another service that charges an annual fee. If you don't enroll for the service……. don't qualify for the shipping “rebate”. That was not disclosed when placing the order. This is fraud! Another warning, you will get spammed with emails to buy more crap from them or other companies they're associated with.

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Bamboozled Into Additional Charges On My Credit Card
By -

ARIZONA -- I have ordered flowers 2 times now from ProFlowers.com. Wonderful flowers at a fair price and delivered on time. That is where the good experience ends. Now onto the bad experience. After the 2nd purchase was complete online I got box that popped up advising I was entitled to a $15 off my next purchase coupon from Pro Flowers. Well I took advantage and clicked on that coupon and before I could even decide, I was now a member of Easy Saver Rewards/EMI on a so called Free Trial basis. Well we all know what free trial means, you got it, the right for someone to charge your credit card additional fees if you do not cancel the so called free trial.

Well even before I requested cancellation of the Free Trial Membership I saw that my credit card had a $1.00 hold on it. I then called the toll free number and they advised it would be cancelled per my request. The I noticed another $1.95 charge that had ignited things even more. I went back through ProFlowers to express my disgust at what they had done and they did nothing more than refer me to the toll free number.

What a great company that has already gotten at least $130.00 from me in purchases. Basically they were sorry that their attempt at bamboozling more money out of me was a failure. I am still waiting for the $1.00 and $1.95 charges to be taken off. I am now Anti ProFlowers!!!!

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Pro Flowers Does NOT Deliver On Time, Sends Wrong Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, GEORGIA -- For Mother's Day, ProFlowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named **. My son's name is **. When I called them, they read the card my ** had sent me. They refused to send me the correct card. I save the flower cards from my son.

Yesterday was my birthday. I waited all day for the red roses my son said he had sent. They never arrived. My son called them. They said the FedEx driver could not find my subdivision and did not want to use his personal cell phone to call for directions. The roses arrived today. Today is NOT my birthday. My son received a refund. Well good for him and all of the other customers I read about that got screwed by ProFlowers. With all of those refunds, I hope Pro Flowers goes bankrupt! They could give a flying S about insulting and hurting feelings. They are a sorry organization.

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ProFlowers.com Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 27 ratings and
56 reviews & complaints.
Contact Information:
ProFlowers.com
4840 Eastgate Mall
San Diego, CA 92121
1-800-580-2913 (ph)
www.proflowers.com
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