My dear husband wanted to surprise me as he was going to be out of town for Valentine's Day. Never again. CHEAP flowers, no filler, I had to arrange the thorny, small roses myself, and dispose of the huge amounts of packaging. At least it was winter and the flowers could stay fresher in the cold truck. I can't imagine how much more awful the flowers would have looked if it was summertime.
He and I both like to save money but their 'special' was not so special. Shipping was just as much as the flowers. After seeing all the packaging to throw away (or recycle), I could see why. My husband was embarrassed and we both hate that money was wasted on such cheap flowers. He'll go to Costco next time and get much better flowers for half the price.
I placed one online order for flower delivery with Pro Flowers on Monday 2/10/10 for delivery on Thursday 2/11/10. Due to the weather conditions, I contact customer service via email to change the order. They pretty much said too bad, no changes. I emailed a second time and got the same response, even though the City I was delivering to was closed. I received another email stating they would be delivered the next business day - however, that did not happen and flowers are sitting in a warehouse since Thursday and will not be delivered until Tuesday - what a surprise for that recipient.
I called Pro Flowers twice and was told there was nothing they could do, but the flowers would be delivered. I was also told that I would get a call back. That did not happen either. I called again on Sunday to talk to someone and explained I did not want a refund but a delivery no one would help me...... Customer service is so lacking at Pro Flowers. So I got my money back, but dead flowers were delivered 4 days late.
Well, I ordered online the $75.00, dozen roses, ruby red vase, chocolates, and bear special. The roses showed up with NOTHING else. I called them, and the woman said, "I hope you have a vase"! What? Then I told her to send someone back over there to get their flowers and refund me my money. She then said, "ALL businesses have this happen"! ??? WHAT??? We then talked refund. She said she would credit me $35.00... for 12, a dozen roses for $40.00???
This is a rip off, and I'll be posting this crap on every review site I can find. I look like a cheapskate to the woman I love, and have been married to for 16 years! She knows I go all out for her, and they left me hanging. Man, it's no wonder why all the other countries hate America... too many half ass rip off artist in this country. Buyer beware... and to the conservative radio show hosts, you know the ones, that I heard about Pro Flowers from... screw you also!
I had the worst experience with you people ever. On Valentine's Day my husband decided to order with you guys. Big mistake! He ordered me my fave pink roses. He did a nice and loving thing that turned into a nightmare. I received 3 white roses and 9 pink roses that look like they were taken out of a garbage can and that is putting it nicely. He also ordered long stemmed roses and what I received was shirt stemmed. They were not even nicely arranged with greenery and had thorns on them that should have been removed before packing as I cut myself on one. All in all this was a terrible experience!!!!!!!
So to sum it up on Valentine's Day I got a gift I would get from my worst enemy and not my husband. Not a nice thing to remember nor should they have been sent at all. They were awful. I called up customer service to express how displeased I was and the representative hung up on me. I called back again and the representative was much nicer but didn't make up for the fact my Valentine's Day was ruined.
I have purchased from you guys before but will not again as the quality is sub par and I don't feel like wasting my money on awful flowers. I will be sharing my experience with many people. It was also insulting that $30 was tacked on for delivery. For shame on you people, not only did you ruin my day you added insult to injury by tacking on delivery for bad flowers.
SAN JOSE, CALIFORNIA -- My boyfriend sent me some flowers and was excited for me to see the flowers on my desk. Well, I told him that on my desk was a BOX from UPS. I thought he had sent me long stem roses without the vase but then I saw that the flowers were in a vase but I had to arrange the flowers! My boyfriend never intended for me to have boxed flowers and nowhere did I see on the website that this is the way the flowers are delivered. They need to show the box the flowers come in and the cheesy way they look in the vase.
MISSOURI -- I was absolutely astonished to learn this morning that my Valentine's Day roses for my wife were being delivered to her work by FedEx...in a box...with ads on it! Nowhere during the ordering or delivery options process does ProFlowers mention FedEx delivery. In fact, their delivery options page specifies "florist delivery options" (which I might add I paid an additional $26.00 for)!
I am so disappointed in these flowers! I have always used my local florist in the past. This year I thought I would give ProFlowers a try - Big mistake. They have completely ruined what I thought would be a great surprise for my wife. I am actually embarrassed! I will now have to go out and buy flowers to make up for the flowers I sent her. Do not use ProFlowers - you have been warned.
LOS ANGELES, CALIFORNIA -- My wonderful husband placed an order on January 26, 2006 for a Valentine's Day delivery and of course Proflowers "guaranteed" delivery on the 14th. Needless to say, the 14th came but no flowers. My husband called to find out what happened and they blamed UPS for not picking up the order but promised that it would be delivered today the 15th. Once again, no flowers! My husband called again and they said oh well UPS had lost a bunch of orders but for sure I would get it tomorrow - two days after Valentine's Day! I have since cancelled two pending orders with them and will NEVER order from them again.
CONNECTICUT -- I went this route last year, hoping all would be as in that nice TV ad. No way. Flowers showed up late in the (chosen) day. Not arranged but in a box. Small roses. Not very fresh, which I read is a major complaint. Red roses were already darkened. Forget about the time they say the flowers last. They had to be tossed the next day. I won't be ordering from them this year. Just want to get the word out. Buyer beware.
NATIONAL -- Very dissatisfied with the Mother's Day bouquets I ordered. I expected substitutions, I did not expect that all the flowers except 3 roses would be substituted with crappy looking daisies that looked picked from someone's front yard. Huge rip-off, but I guess that's the price I pay for waiting to order. Will never use this service again.