ProFlowers.com - Page 3

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 9 ratings and
38 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Not worth the money
Posted by on
My dear husband wanted to surprise me as he was going to be out of town for Valentine's Day. Never again. CHEAP flowers, no filler, I had to arrange the thorny, small roses myself, and dispose of the huge amounts of packaging. At least it was winter and the flowers could stay fresher in the cold truck. I can't imagine how much more awful the flowers would have looked if it was summertime. He and I both like to save money but their 'special' was not so special. Shipping was just as much as the flowers. After seeing all the packaging to throw away (or recycle), I could see why. My husband was embarrasssed and we both hate that money was wasted on such cheap flowers. He'll go to Costco next time and get much better flowers for half the price.
     
Read 1 RepliesAdd reply
User Replies:
bunnyhead on 02/16/2010:
Well..it's the thought that counts, right? :)
Close commentsAdd reply
Bad, bad customer service
Posted by on
I placed on online order for flower delivery with Pro Flowers on Monday 2/10/10 for delivery on Thursday 2/11/10. Due to the weather conditions, I contact customer service via email to change the order. They pretty much said too bad, no changes. I emailed a second time and got the same response, even though the City I was delivering to was closed. I received another email stating they would be delivered the next business day - however, that did not happen and flowers are sitting in a warehouse since Thursday and will not be delivered until Tuesday - what a surprise for that recipient. I called Pro Flowers twice and was told there was nothing they could do, but the flowers would be delivered. I was also told that I would get a call back. That did not happen either. I called again on Sunday to talk to someone and explained I did not want a refund but a delivery no one would help me......

Customer service is so lacking at Pro Flowers. So I got my money back, but dead flowers were delivered 4 days late.
     
Read 10 RepliesAdd reply
User Replies:
Ytropious on 02/14/2010:
A whole city was closed eh? Riiiiight.
Anonymous on 02/14/2010:
How does a whole city close?
*Brenda* on 02/14/2010:
our City offices were closed. There were parking bans and they didn't want anyone driving. We got 18 inches of snow.
*Brenda* on 02/14/2010:
Oh yeah all the interstate highways were shut down too. FUN!
Anonymous on 02/14/2010:
In the last week, MANY "whole cities" were closed. Doesn't anyone watch the news these days? Hell, half the state of PA was closed. And what about Texas? And Georgia?
PepperElf on 02/14/2010:
I grew up in upstate ny
I've seen it too

they declare a state of emergency and ban all driving except for emergency personnel
Anonymous on 02/14/2010:
OH!! And don't forget about Washington DC...everything there shut down for four days. Heard on CNN the cost to tax payers was gazillions of dollars....I don't recall the figure any longer, I just recall being shocked.
Nohandle on 02/14/2010:
You didn't mention the area you wanted delivery to but certain areas were indeed closed, or I should say the roads. Cities experienced conditions they were not able to handle because they didn't have the equipment. Police begged people to stay off the roads unless it was an emergency. Incoming orders for local florists simply didn't take place. Most folks understood because of the unusual conditions this year. Any other time I'd be right there in the Peanut Gallery with you if I had placed an order and it not delivered as requested.

I do think this particular year anyone who placed a prior order should be able to cancel at no charge. Surely the receipient will understand why flowers did not arrive. Perhaps a telephone call will suffice, assuming the telephone lines are open.
Ponie on 02/14/2010:
My Sis, BIL, and niece live about two miles apart in Silver Spring MD, outside Washington DC. My niece works for the EPA. They were shut down for four days, so she just took a day's leave Friday, not going back to work until this Tuesday. My Sis and I kept in touch each day where she lamented the lack of TV and Internet. Thank God they didn't lose power as many in the area did. Seeing the reports on TV, I believe Baltimore and DC (along with some parts of NY) were worst hit by the storms. My Sis said it was beautiful being on the inside looking out, but not so good about not being able to get out. Talked to her earlier today and she said their subdivision finally had one lane open on their streets.

One thing the OP did not mention: What was the destination city?
PepperElf on 02/15/2010:
yeah I've seen it in upstate ny. we had a blizzard hit once that knocked the city on it's butt.

never saw it much - at least snow related - in Virginia beach
but we did have hurricane isabel close the city down for a couple of days. didn't get power back for a week, and some others had to wait even longer.
Close commentsAdd reply
Pro Flowers Got Me
Posted by on
Well, I ordered online the $75.00, dozen roses, ruby red vase, chocolates, and bear special. The roses showed up with NOTHING else. I called them, and the women said, " I hope you have a vase"! What? The I told her to send someone back over there to get their flowers and refund me my money. She then said, "ALL businesses have this happen"! ??? WHAT??? We then talked refund. She said she would credit me $35.00... for 12, a dozen roses for $40.00??? This is a rip off, and I'll be posting this crap on every review site I can find. I look like a cheap scape to the women I love, and have been married to for 16 years! She knows I go all out for her, and they left me hanging. Man, it's no wonder why all the other countries hate America... to many half ass rip off artist in this country.

Buyer beware... and to the conservative radio show hosts, you know the ones, that I heard about Pro Flowers from... screw you also!
     
Read 5 RepliesAdd reply
User Replies:
Anonymous on 02/12/2010:
I don't know why people send roses as gifts AND spend that much on something that is just going to die in a few days anyway. Take that same amount of money and buy her something she can use, like shoes or a purse or something
Anonymous on 02/12/2010:
Actually, yaya, I've found a way to keep flowers alive for more than a few days.
When replacing the water in the vase, use ice. My coworker got daisies for her birthday, 3 weeks ago, and they still look as nice as they did 3 weeks ago.
Anonymous on 02/12/2010:
Bearkat, I'd still prefer something I could use. I'm not a girly girl and I hate it when guys get me flowers.
Anonymous on 02/12/2010:
I'm not much of a flower person either... I was just throwing that out there for people that *do* like getting flowers. :-)
shootingstar1284 on 02/12/2010:
Hmm... took a floral arranging class during my last semester of college and we always used room temp water, and my flowers lasted forever. Biggest thing though is to make sure there are no leaves in the water. I forget the science behind it but your flowers will die much quicker.

Used to love flowers, until I realized that they 1. actually are a waste of money and 2. my boyfriend only got them for me because he thought he "had" to haha.
Close commentsAdd reply
Horrible-Worst Experience Ever
Posted by on
I had the worst experience with you people ever. On Valentines day my husband decided to order with you guys. Big mistake! He ordered me my fav pink roses. He did a nice and loving thing that turned into a nightmare. I received 3 white roses and 9 pink roses that look like they were taken out of a garbage can and that is putting it nicely. He also ordered long stemmed roses and what I received was shirt stemmed. They were not even nicely arranged with greenery and had thorns on them that should have been removed before packing as I cut myself on one. All in all this was a terrible experience!!!!!!! So to sum it up on valentines day I got a gift I would get from my worst enemy and not my husband. Not a nice thing to remember nor should they have been sent at all. They were awful. I called up customer service to express how displeased I was and the representative hung up on me. I called back again and the representative was much nicer but didn't make up for the fact my valentines day was ruined. I have purchased from you guys before but will not again as the quality is subpar and I don't feel like wasting my money on awful flowers. I will be sharing my experience with many people. It was also insulting that $30 was tacked on for delivery.

For shame on you people, not only did you ruin my day you added insult to injury by tacking on delivery for bad flowers.
     
Read 23 RepliesAdd reply
User Replies:
madconsumer on 02/16/2009:
talk to your husband for not purchasing locally.
Anonymous on 02/16/2009:
Ahhhhh madconsumer, you are always such a ray of sunshine! I thought this was a website where people could express there opinions on there experiences with businesses, which seems to be exactly what this person did. And, you tell her to go rag on her husband. Gosh, maybe she should file for divorce while she's at it.

jktshff1 on 02/16/2009:
Thanks to the op for the heads up. This is like booking a room with one of those online places.
mad got it right (Helpful Advice), that's passing on good information and not ragging on anyone. Buy local, especially something as perishable as flowers.
Soaring Consumer on 02/16/2009:
Tell him to dispute the charge for the bait and switch.
BokiBean on 02/16/2009:
Sorry, but this complaint has nothing to do with bait and switch.
Anonymous on 02/16/2009:
Try out the Pro-Flowers warranty. They claim to stand behind their products and offer replacements. I'm not a fan of them, but I hear they will ship new flowers if you complain. Good luck!
Soaring Consumer on 02/16/2009:
Yes it does. He pays for 12 pink flowers, and she gets 9 pink and 3 WHITE. And since the condition of the flowers were decrepit compared to what is advertised, either way it is bait and switch.
BokiBean on 02/16/2009:
No. That's not even close to bait and switch. Bait and switch would be if he called to get an order of flowers at a low price, was told that those particular flowers are not available and then was redirected to an order of flowers at a higher price.
Anonymous on 02/16/2009:
Exactly, Boki. Virtually all online flower sellers have 'subsitution policies' if some colors or types of flowers are not available. It is not bait and switch.
Soaring Consumer on 02/16/2009:
Actually bait and switch is defined as "the event when an item is purchased and the actual item delivered is actually a different item of significant lesser value."

Considering that the quality was a lot lesser than advertised (short-stemmed instead of long-stemmed, dead looking instead of fresh) I still feel it is bait and switch.
Anonymous on 02/16/2009:
He ordered ON VALENTINE'S DAY. *mistake #1*
Having worked in the floral industry substitutions are common especially Red and Pink flowers on Valentine's day and Mother's day.
Soaring Consumer on 02/16/2009:
I could live with the color substitution, but not the quality and stem-length substitution. That is really what ticked me off when I read the review.
Anonymous on 02/16/2009:
Does anyone use local floral shops anymore? He probably would have fared better.
Anonymous on 02/16/2009:
Sorry jktshff1, I disagree. This site is supposed to be a place where people can place reviews on there experiences, which this person did. Telling her to talk to her husband about buying locally does nothing. Pro Flowers advertises itself to be a premier flower shop and should deliver as such. Ghost of Doc J got it right, the husband should place a complaint directly with Pro Flowers and see if they will stand behind what they CLAIM they offer.
jktshff1 on 02/16/2009:
wrong cj, we agree to disagree. Mad's advise was helpful. The purpose of the site is not just place reviews, but gather info and, hopefully get some good advice and/or feedback which is just what mad did (and very well), as did DOC. Advising about buying locally helps resolve FUTURE problems with an on-line company. Doc added more information (helpful) to what mad said. It's a joint effort.
To quote caps added:
My3cents.com is a leading source of real consumer ADVICE. Visitors come to LEARN, INTERACT and VOICE OPINIONS regarding companies, products and services in our open community.
LEARN from other consumer experiences, and HELP OTHERS learn from YOUR OWN personal consumer experiences.
Get the picture now?
Anonymous on 02/16/2009:
oh yes, the picture is definitely much clearer now!
jktshff1 on 02/16/2009:
Why thank you.
DebtorBasher on 02/16/2009:
I'd rather do business with the little corner Mom and Pop flourists...they always put the little extra touch on your order to make it special.
Anonymous on 02/16/2009:
LOL
DebtorBasher on 02/16/2009:
$30 tacked on for delivery...didn't your husband know how much the delivery charge was before he sent them? He had to, if he paid for the order online....it would give you the total including delivery before you continue to finalize the order...so, don't act like the delivery charge was a surprise or that he didn't agree to it.You said you've used them in the past, so I am guessing your previous experiences with them were good ones...one bad one and you won't use them again?
Nohandle on 02/16/2009:
Come on folks, we all know the ship direct companies state they have the right to make substitutions. I'll accept that as long as they make up for it with the substitutions being equal or of better quality. I will never believe it is right for a company to send basically dead flowers and think someone should be pleased just to receive them.
DebtorBasher on 02/16/2009:
I once received pink roses that looked dead and shriveled up. They came through 800 flowers. When the sender of them found out what I got, he called them and they told him they would send another order. The second order wasn't any better...they were supposed to be victorian tea roses and they said that's what they look like...sure didn't look like that in the photos...I still say they were dead and shriveled up.
jktshff1 on 02/16/2009:
did ejack bomb them?
Close commentsAdd reply
Pro-Flowers is a joke
Posted by on
SAN JOSE, CALIFORNIA -- My boyfriend sent me some flowers and was excited for me to see the flowers on my desk. Well, I told him that on my desk was a BOX from UPS. I thought he had sent me long stem roses without the vase but then I saw that the flowers were in a vase but I had to arrange the flowers! My boyfriend never intended for me to have boxed flowers and no where did I see on the website that this is the way the flowers are delivered.

They need to show the box the flowers come in and the cheesy way they look in the vase.
     
Read 2 RepliesAdd reply
User Replies:
BokiBean on 02/13/2009:
another one
Karl on 06/29/2011:
After ordering flowers, Pro Flowers used my credit card number to subscribe me to 3 magazine subscriptions.
Close commentsAdd reply
Stay Away From Proflowers.com
Posted by on
MISSOURI -- I was absolutely astonished to learn this morning that my Valentines day roses for my wife were being delivered to her work by FedEx... In a box... with ads on it!

No where during the ordering or delivery options process does Proflowers mention FedEx delivery. In fact, their delivery options page specifies "florist delivery options" (which I might add I paid an additional $26.00 for!).

I am so disappointed in these flowers! I have always used my local florist in the past. This year I thought I would give Proflowers a try - Big mistake. They have completely ruined what I thought would be a great surprise for my wife. I am actually embarrassed! I will now have to go out and buy flowers to make up for the flowers I sent her.

Do not use Proflowers - you have been warned.
     
Read 13 RepliesAdd reply
User Replies:
Slimjim on 02/13/2009:
I just received a notice that Fed Ex picked up my delivery scheduled for today. If these things come in a box with the vase separate, I too will be writing a complaint here.
Soaring Consumer on 02/13/2009:
Dispute the charges with your credit card company for this bait-and-switch.
Anonymous on 02/13/2009:
From their site:
"When you send flowers you send two gifts: the flowers themselves, and the moment they arrive. There's the knock at the door or the call from the front desk, "Flower delivery for you." And the next thing that happens is your special someone's heart races with delight as they receive their flowers. "

I wonder how the receptionist knows what is inside that Fedex box?
Anonymous on 02/13/2009:
People still send flowers on Valentines Day? How original
Anonymous on 02/13/2009:
I use Pro-Flowers a couple of times a year. No other choice based on the location they are going to. The flowers have always been very good, the box from what I am told just has Pro-Flowers ghost printed on it. A local florist is a better choice, but I do use them out of necessity and have never been disappointed.

ps) at check out you are given delivery options, FedEx being one of them.
lobo65 on 02/13/2009:
There was an article on MSNB.com yesterday about this company, and other online flower sellers talking about the high surcharge/shipping fees they tack on at the end of the order. I would use a local florist at all times if possible.
BokiBean on 02/13/2009:
The company stresses its product is shipped from the growers in their signature box to the recipient's door.

Pierce points out that the advertisement boasting farm-to-door delivery is largely show. Ordered flowers arrive at their location in a box. The ruby red vase promised in the ads is next to the flowers in the box. Arrangement is expected to be done by the one who receives the delivery.

From the link:

http://www.timesargus.com/article/20090213/NEWS01/902130348/1002/NEWS01

I think this is really disingenuous because I couldn't find this information on their website and I really looked.
TGT101 on 02/13/2009:
Flowers are overrated.
BokiBean on 02/13/2009:
Flowers are wonderful, but I like the live variety and not the soon-to-be-dead variety. They latter kind of make me sad.
Anonymous on 02/13/2009:
Valentines Day is overrated.
Anonymous on 02/13/2009:
I agree Crabs. I am single.. have the flu.. and with any luck I will be sleeping through the entire event.
Anonymous on 02/13/2009:
When a recipient is in a place where there are no florists, this is a good choice. As superbowl knows, I have a dog in the floral business race. That said, I have often wondered about the 'thoughtfulness factor' of a gift that was selected with forethought and sensitivity depending on just a few mouse clicks. "Oh yeah, Mom's funeral!" Click "Done! Let's go to the movies."
Slimjim on 02/13/2009:
Well the ones I ordered from them for my wife just came and they were packed in a Fed Ex box. Once opened, the stems were in the vase dry, so it wasn't that unpresentable. I think though I'll go back to 1-800-flowers. They always hooked up with local florists who delivered the flowers in vase ready. The pro-flowers shipping was a bit steep too.
Close commentsAdd reply
Buyer Beware / Not As Advertised
Posted by on
CONNECTICUT -- I went this route last year, hoping all would be as in that nice TV ad. No way. Flowers showed up late in the (chosen) day. Not arranged but in a box. Small roses. Not very fresh, which I read is a major complaint. Red roses were already darkened. Forget about the time they say the flowers last. They had to be tossed the next day. I won't be ordering from them this year.

Just want to get the word out. Buyer beware.
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 05/06/2008:
I have used them a couple of times and had good luck with them. Maybe you just got a bad delivery? Thanks for the warning though, I will follow up to make sure people get what they are supposed to now.
Anonymous on 05/06/2008:
Holidays like Mother's Day invite disaster when it comes to flowers. The problem is--the florists run out of fresh flowers and sometimes have to resort to ones they may not normally use. They usually should last at least 7 days and if they do not--call the florist. They will replace them if they are reputable--like FTD.

If your loved one lives in the area, a better bet is to pick some flowers up at Costco. They have beautiful roses at a huge discount. Another idea is a gift certificate to your loved one's favorite store. You can never go wrong with that! (About this time, a gas card or grocery card may be the perfect gift.)

Thanks for the post RAL, reminding people to beware. It definitely couldn't hurt.
Close commentsAdd reply
Bamboozled Into Additional Charges On My Credit Card
Posted by on
ARIZONA -- I have ordered flowers 2 times now from ProFlowers.com. Wonderful flowers at a fair price and delivered on time. That is where the good experience ends. Now onto the bad experience. After the 2nd purchase was complete online I got box that popped up advising I was entitled to a $15 off my next purchase coupon from Pro Flowers. Well I took advantage and clicked on that coupon and before I could even decide, I was now a member of Easy Saver Rewards/EMI on a so called Free Trial basis. Well we all know what free trial means, you got it, the right for someone to charge your credit card additional fees if you do not cancel the so called free trial. Well even before I requested cancellation of the Free Trial Membership I saw that my credit card had a $1.00 hold on it. I then called the toll free number and they advised it would be cancelled per my request. The I noticed another $1.95 charge that had ignited things even more. I went back through Pro Flowers to express my disgust at what they had done and they did nothing more than refer me to the toll free number. What a great company that has already gotten at least $130.00 from me in purchases. Basically they were sorry that their attempt at bamboozling more money out of me was a failure. I am still waiting for the $1.00 and $1.95 charges to be taken off.

I am now Anti Pro Flowers!!!!
     
Read 2 RepliesAdd reply
User Replies:
poppapia on 06/08/2007:
The $1 charge was to validate your account, but you are correct in expecting a full refund; good luck.
Karisma on 06/29/2007:
I was sucked into the program too, but I thought the $15 coupon worth the charges which were eventually dropped. My loyalty with Proflowers though has very little to do with that situation. Their customer service was wonderful to work with when an order I purchased for same day delivery did not arrive on time. I called the company and they were extremely apologetic and gave me a full refund despite the flowers had already arrived by the time I complained.
Close commentsAdd reply
Excellent flowers from Proflowers
Posted by on
Placed an online order May 7, 2010 for Mother's day (9th). Though I paid extensively for my procrastination (as expected), the flowers were delivered as promised on Sunday morning. It is now May 16, 2010, and all of the flowers still look as though they were just cut from a rose bush. I'm not even sure if I should order flowers for my anniversary this coming Friday, because they're still in such great shape! I will never use another online company.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 05/16/2010:
I have also had good service from Proflowers.
Close commentsAdd reply
Can this company be sued or shut down?
Posted by on
I've never used Proflowers before and after reviewing all these comments I'm very scared. I'm sending flowers to my mother-in-law in Bakersfield, CA. I live in Colorado and wanted to surprise her on mother's day. I hope she receives them on time. I will repost if I have a good or bad experience to let the consumers out thereof my outcome.
     
Read 5 RepliesAdd reply
User Replies:
raven2010 on 05/05/2010:
wait, what?? You want to sue or shut down a company you have had no issue with?? If you were that concerned, why not check them out BEFORE you purchase?
Anonymous on 05/05/2010:
I agree with Raven you never used the company and you want them to shut down that makes zero sense.
PepperElf on 05/06/2010:
technically you can sue any company
provided you have enough $$$ to fund it

however you can't just go in and force a store to shut down just because you're unhappy.


though... you've also stated you haven't even ordered from them yet.
isn't wanting to shut them down a bit of... jumping the gun?
momsey on 05/10/2010:
Why bother writing a review if you haven't experienced their service yet?

Your post is not informative.
PepperElf on 05/11/2010:
so
did you order the flowers?
Close commentsAdd reply
Top of Page | Next Page >