ProFlowers.com - Page 3

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1.1 out of 5, based on 10 ratings and
39 reviews & complaints.

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Bad, bad customer service
Posted by on
I placed on online order for flower delivery with Pro Flowers on Monday 2/10/10 for delivery on Thursday 2/11/10. Due to the weather conditions, I contact customer service via email to change the order. They pretty much said too bad, no changes. I emailed a second time and got the same response, even though the City I was delivering to was closed. I received another email stating they would be delivered the next business day - however, that did not happen and flowers are sitting in a warehouse since Thursday and will not be delivered until Tuesday - what a surprise for that recipient. I called Pro Flowers twice and was told there was nothing they could do, but the flowers would be delivered. I was also told that I would get a call back. That did not happen either. I called again on Sunday to talk to someone and explained I did not want a refund but a delivery no one would help me......

Customer service is so lacking at Pro Flowers. So I got my money back, but dead flowers were delivered 4 days late.
     
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Pro Flowers Got Me
Posted by on
Well, I ordered online the $75.00, dozen roses, ruby red vase, chocolates, and bear special. The roses showed up with NOTHING else. I called them, and the women said, " I hope you have a vase"! What? The I told her to send someone back over there to get their flowers and refund me my money. She then said, "ALL businesses have this happen"! ??? WHAT??? We then talked refund. She said she would credit me $35.00... for 12, a dozen roses for $40.00??? This is a rip off, and I'll be posting this crap on every review site I can find. I look like a cheap scape to the women I love, and have been married to for 16 years! She knows I go all out for her, and they left me hanging. Man, it's no wonder why all the other countries hate America... to many half ass rip off artist in this country.

Buyer beware... and to the conservative radio show hosts, you know the ones, that I heard about Pro Flowers from... screw you also!
     
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Horrible-Worst Experience Ever
Posted by on
I had the worst experience with you people ever. On Valentines day my husband decided to order with you guys. Big mistake! He ordered me my fav pink roses. He did a nice and loving thing that turned into a nightmare. I received 3 white roses and 9 pink roses that look like they were taken out of a garbage can and that is putting it nicely. He also ordered long stemmed roses and what I received was shirt stemmed. They were not even nicely arranged with greenery and had thorns on them that should have been removed before packing as I cut myself on one. All in all this was a terrible experience!!!!!!! So to sum it up on valentines day I got a gift I would get from my worst enemy and not my husband. Not a nice thing to remember nor should they have been sent at all. They were awful. I called up customer service to express how displeased I was and the representative hung up on me. I called back again and the representative was much nicer but didn't make up for the fact my valentines day was ruined. I have purchased from you guys before but will not again as the quality is subpar and I don't feel like wasting my money on awful flowers. I will be sharing my experience with many people. It was also insulting that $30 was tacked on for delivery.

For shame on you people, not only did you ruin my day you added insult to injury by tacking on delivery for bad flowers.
     
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Pro-Flowers is a joke
Posted by on
SAN JOSE, CALIFORNIA -- My boyfriend sent me some flowers and was excited for me to see the flowers on my desk. Well, I told him that on my desk was a BOX from UPS. I thought he had sent me long stem roses without the vase but then I saw that the flowers were in a vase but I had to arrange the flowers! My boyfriend never intended for me to have boxed flowers and no where did I see on the website that this is the way the flowers are delivered.

They need to show the box the flowers come in and the cheesy way they look in the vase.
     
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Stay Away From Proflowers.com
Posted by on
MISSOURI -- I was absolutely astonished to learn this morning that my Valentines day roses for my wife were being delivered to her work by FedEx... In a box... with ads on it!

No where during the ordering or delivery options process does Proflowers mention FedEx delivery. In fact, their delivery options page specifies "florist delivery options" (which I might add I paid an additional $26.00 for!).

I am so disappointed in these flowers! I have always used my local florist in the past. This year I thought I would give Proflowers a try - Big mistake. They have completely ruined what I thought would be a great surprise for my wife. I am actually embarrassed! I will now have to go out and buy flowers to make up for the flowers I sent her.

Do not use Proflowers - you have been warned.
     
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Bamboozled Into Additional Charges On My Credit Card
Posted by on
ARIZONA -- I have ordered flowers 2 times now from ProFlowers.com. Wonderful flowers at a fair price and delivered on time. That is where the good experience ends. Now onto the bad experience. After the 2nd purchase was complete online I got box that popped up advising I was entitled to a $15 off my next purchase coupon from Pro Flowers. Well I took advantage and clicked on that coupon and before I could even decide, I was now a member of Easy Saver Rewards/EMI on a so called Free Trial basis. Well we all know what free trial means, you got it, the right for someone to charge your credit card additional fees if you do not cancel the so called free trial. Well even before I requested cancellation of the Free Trial Membership I saw that my credit card had a $1.00 hold on it. I then called the toll free number and they advised it would be cancelled per my request. The I noticed another $1.95 charge that had ignited things even more. I went back through Pro Flowers to express my disgust at what they had done and they did nothing more than refer me to the toll free number. What a great company that has already gotten at least $130.00 from me in purchases. Basically they were sorry that their attempt at bamboozling more money out of me was a failure. I am still waiting for the $1.00 and $1.95 charges to be taken off.

I am now Anti Pro Flowers!!!!
     
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Advised last minute by email - can't deliver flowers for a funeral
Posted by on
I ordered flowers online Thursday for delivery to a Cairo IL funeral home Saturday (they had no delivery on Sunday, the day of the funeral). On Saturday 1:30 pm they emailed me and said they couldn't deliver until Monday, after the funeral. Offered 20% off for Monday or money back. Took money back, but now in a jam for Sunday. Loosers, will never do business with them again. Be advised.
     
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Ruined Valentines Day
Posted by on
Ordered a dozen red roses for my girlfriend for Valentines Day. Didn't mind paying the special delivery charge for V-Day. Flowers never got delivered, never got a phone call explanation. I called the next day and they told me that they couldn't deliver a lot of flowers because they had to many orders. I asked why they had a special delivery charge if they weren't going to hire more drivers and why I was never informed, operator was stumped at those tough questions. Will never use them again.
     
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Excellent flowers from Proflowers
Posted by on
Placed an online order May 7, 2010 for Mother's day (9th). Though I paid extensively for my procrastination (as expected), the flowers were delivered as promised on Sunday morning. It is now May 16, 2010, and all of the flowers still look as though they were just cut from a rose bush. I'm not even sure if I should order flowers for my anniversary this coming Friday, because they're still in such great shape! I will never use another online company.
     
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Can this company be sued or shut down?
Posted by on
I've never used Proflowers before and after reviewing all these comments I'm very scared. I'm sending flowers to my mother-in-law in Bakersfield, CA. I live in Colorado and wanted to surprise her on mother's day. I hope she receives them on time. I will repost if I have a good or bad experience to let the consumers out thereof my outcome.
     
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