I had the shameful experience that poorflowers.com has yet to learn that you do not send a lover/wife... anyone you actually care about, flowers. Nice pretty pictures on the website, and anyone like me, who has had flowers delivered before, KNOW, that's the way they'll be delivered. In fact their FAQ's state "flowers are arranged as shown in our descriptions". BS! If they showed pictures of how the recipient is delivered the goods, well then they could only show boxes on the website. The recipient should not have to play the florist.
The whole idea is the element of surprise. Surprise alright! $164 let-down to be more like it. Why does it cost so much to learn a lesson that all is not what it seems. That there are still companies out there just looking for a buck and don't care how much you are humiliated. Send me spark plugs and car parts in a box. Don't EVER send my wife flowers IN A BOX!!! What, were you born under a rock? Please tell me that it would cost more to pay staff to arrange the flowers, so I can say... send me that refund, because that's what my wife will have to do.
Proflowers did NOTHING BUT EMBARRASS ME. WHAT A SHAMEFUL DEMEANING PRACTICE. I suppose if I had sent flowers to a funeral, you'd expect the dead guy to arrange them??? You should contact a REAL FLORIST and learn that you're probably in the wrong business.
My dear husband wanted to surprise me as he was going to be out of town for Valentine's Day. Never again. CHEAP flowers, no filler, I had to arrange the thorny, small roses myself, and dispose of the huge amounts of packaging. At least it was winter and the flowers could stay fresher in the cold truck. I can't imagine how much more awful the flowers would have looked if it was summertime.
He and I both like to save money but their 'special' was not so special. Shipping was just as much as the flowers. After seeing all the packaging to throw away (or recycle), I could see why. My husband was embarrassed and we both hate that money was wasted on such cheap flowers. He'll go to Costco next time and get much better flowers for half the price.
I placed one online order for flower delivery with Pro Flowers on Monday 2/10/10 for delivery on Thursday 2/11/10. Due to the weather conditions, I contact customer service via email to change the order. They pretty much said too bad, no changes. I emailed a second time and got the same response, even though the City I was delivering to was closed. I received another email stating they would be delivered the next business day - however, that did not happen and flowers are sitting in a warehouse since Thursday and will not be delivered until Tuesday - what a surprise for that recipient.
I called Pro Flowers twice and was told there was nothing they could do, but the flowers would be delivered. I was also told that I would get a call back. That did not happen either. I called again on Sunday to talk to someone and explained I did not want a refund but a delivery no one would help me...... Customer service is so lacking at Pro Flowers. So I got my money back, but dead flowers were delivered 4 days late.
Well, I ordered online the $75.00, dozen roses, ruby red vase, chocolates, and bear special. The roses showed up with NOTHING else. I called them, and the woman said, "I hope you have a vase"! What? Then I told her to send someone back over there to get their flowers and refund me my money. She then said, "ALL businesses have this happen"! ??? WHAT??? We then talked refund. She said she would credit me $35.00... for 12, a dozen roses for $40.00???
This is a rip off, and I'll be posting this crap on every review site I can find. I look like a cheapskate to the woman I love, and have been married to for 16 years! She knows I go all out for her, and they left me hanging. Man, it's no wonder why all the other countries hate America... too many half ass rip off artist in this country. Buyer beware... and to the conservative radio show hosts, you know the ones, that I heard about Pro Flowers from... screw you also!
I had the worst experience with you people ever. On Valentine's Day my husband decided to order with you guys. Big mistake! He ordered me my fave pink roses. He did a nice and loving thing that turned into a nightmare. I received 3 white roses and 9 pink roses that look like they were taken out of a garbage can and that is putting it nicely. He also ordered long stemmed roses and what I received was shirt stemmed. They were not even nicely arranged with greenery and had thorns on them that should have been removed before packing as I cut myself on one. All in all this was a terrible experience!!!!!!!
So to sum it up on Valentine's Day I got a gift I would get from my worst enemy and not my husband. Not a nice thing to remember nor should they have been sent at all. They were awful. I called up customer service to express how displeased I was and the representative hung up on me. I called back again and the representative was much nicer but didn't make up for the fact my Valentine's Day was ruined.
I have purchased from you guys before but will not again as the quality is sub par and I don't feel like wasting my money on awful flowers. I will be sharing my experience with many people. It was also insulting that $30 was tacked on for delivery. For shame on you people, not only did you ruin my day you added insult to injury by tacking on delivery for bad flowers.
SAN JOSE, CALIFORNIA -- My boyfriend sent me some flowers and was excited for me to see the flowers on my desk. Well, I told him that on my desk was a BOX from UPS. I thought he had sent me long stem roses without the vase but then I saw that the flowers were in a vase but I had to arrange the flowers! My boyfriend never intended for me to have boxed flowers and no where did I see on the website that this is the way the flowers are delivered.
They need to show the box the flowers come in and the cheesy way they look in the vase.
MISSOURI -- I was absolutely astonished to learn this morning that my Valentines day roses for my wife were being delivered to her work by FedEx... In a box... with ads on it!
No where during the ordering or delivery options process does Proflowers mention FedEx delivery. In fact, their delivery options page specifies "florist delivery options" (which I might add I paid an additional $26.00 for!).
I am so disappointed in these flowers! I have always used my local florist in the past. This year I thought I would give Proflowers a try - Big mistake. They have completely ruined what I thought would be a great surprise for my wife. I am actually embarrassed! I will now have to go out and buy flowers to make up for the flowers I sent her.
Do not use Proflowers - you have been warned.
ARIZONA -- I have ordered flowers 2 times now from ProFlowers.com. Wonderful flowers at a fair price and delivered on time. That is where the good experience ends. Now onto the bad experience. After the 2nd purchase was complete online I got box that popped up advising I was entitled to a $15 off my next purchase coupon from Pro Flowers. Well I took advantage and clicked on that coupon and before I could even decide, I was now a member of Easy Saver Rewards/EMI on a so called Free Trial basis. Well we all know what free trial means, you got it, the right for someone to charge your credit card additional fees if you do not cancel the so called free trial. Well even before I requested cancellation of the Free Trial Membership I saw that my credit card had a $1.00 hold on it. I then called the toll free number and they advised it would be cancelled per my request. The I noticed another $1.95 charge that had ignited things even more. I went back through Pro Flowers to express my disgust at what they had done and they did nothing more than refer me to the toll free number. What a great company that has already gotten at least $130.00 from me in purchases. Basically they were sorry that their attempt at bamboozling more money out of me was a failure. I am still waiting for the $1.00 and $1.95 charges to be taken off.
I am now Anti Pro Flowers!!!!
I ordered flowers online Thursday for delivery to a Cairo IL funeral home Saturday (they had no delivery on Sunday, the day of the funeral). On Saturday 1:30 pm they emailed me and said they couldn't deliver until Monday, after the funeral. Offered 20% off for Monday or money back. Took money back, but now in a jam for Sunday. Loosers, will never do business with them again. Be advised.
Ordered a dozen red roses for my girlfriend for Valentines Day. Didn't mind paying the special delivery charge for V-Day. Flowers never got delivered, never got a phone call explanation. I called the next day and they told me that they couldn't deliver a lot of flowers because they had to many orders. I asked why they had a special delivery charge if they weren't going to hire more drivers and why I was never informed, operator was stumped at those tough questions. Will never use them again.