RUSTON, WASHINGTON -- Just sending out a warning about what a terrible company Progressive is for Auto Insurance and how unfair you can expect to be treated. Sure, their TV ads are cute and funny and their premiums are about as cheap. I used them for about three years and thankfully only had to use them for one very minor car repair, which they handled so poorly, I cannot imagine what a nightmare it would have been if it was serious accident.
Their customer service is the worst I've ever experienced. And every phone call left me frustrated and with a disdain for the company after they kept me on the phone for up to an hour each call and pass me off from agent to agent, each asking for all my info before they could talk to me.
Here's the deal. I had a policy for myself, my wife and son for about 3 years with Progressive and never had a problem, no accidents, one speeding ticket for my wife, no need for insurance and I always paid 6 months in full to get the top discount, pretty safe risk for an insurance company, I would think. Someone in a truck with a trailer hitch backed into my wife's Audi in a parking lot and did about $1700 damage her car, hit and run style. Not that big of a deal. We paid our $500 deductible and had it fixed, the shop handled all of it.
About a year later our renewal came up and our policy had increased about $1200 more for 6 months (I always pay 6 months premium in full), I assumed this must be a mistake. When I call to question the increase, they say because of the accident that shows on our record. I explained that it's not a traffic accident, someone bumped our car in a parking lot. Because of the increase in premium I choose to shop for cheaper insurance, which we found and we changed companies.
We continued to receive letters stating that our insurance was going to be canceled, I called before the policy date to tell them I was not renewing my policy and to cancel my policy. They continued to send me letters stating that if I didn't pay my policy would be canceled. After the cancellation date they continued to send me statements and each time they would be billing me for coverage, I would call them to tell them that they can canceled me, and that I had canceled and that they need to stop sending me statements and stop harassing me.
They insisted that they have not canceled my policy and that they had been covering me all this time even though I had not paid. Eventually, they said the only way they could settle it was if I could send them a statement from my new insurance policy showing that I was covered after my policy with Progressive had ended. I scanned and emailed that to the proper person and did not hear anything until today almost a year later from a collections company for Progressive for 6 months premium.
I know I don't owe them a dime and I know I hold the cards here. As long as they continue to harass me I will be spreading my message to as many people as will possibly listen. STAY CLEAR OF PROGRESSIVE INSURANCE. They will suck your time and frustrate the hell out of you.
"SANTA ROSA" -- Nov. 20, 2015 I was struck by a car after I changed lanes to go around a bus with good faith after looking in my mirror and over my shoulder twice. I was struck by a woman who said on scene that she was in the lane I changed from and she had been behind me, but later would change her story after she called me to extort money and that didn't work. On scene there was a 'witness' who saw nothing but her getting out of her car to yell at me while I was still pinned down, and from that he concluded that I was negligent.
He did not tell me this though, even hearing me express that I did not believe I was at fault. He felt no moral responsibility to have the police come so this to be settled, instead he convinced me that I could be seriously injured and that I should go to the hospital as soon as possible. I saw the nurse practitioner at my college and then called to file my claim. The agent I was connected with instantly treated me like a criminal after he confirmed I was a cyclist.
After this I would send him my photos of my injuries and the damage to both our vehicles and I would rarely and not in a timely fashion receive a response back from him. I would because of this find out he was not local, he is in another part of the state, and I asked at one point if there was a local representative I could work with, but he blew me off and I could never get in contact with him. He would send me emails or leave me voicemails to say he was working on my case but not respond to me.
Almost a month after being struck I received a very suspicious voicemail from him saying simple something to the point of "There has been a decision on your claim". I would then call him and not receive an answer, and in his own time he would get back to me to say that he had decided I was completely at fault. He gave me no physical explanation as to how I was at fault, he rejected my every question as to what he had done to back this up, only answering that "It doesn't matter" for what my photos and the bus video would say. He had taken statements from the 'witness' and the woman who struck me and based on their testimony I was 100% at fault.
I said that I would accept fault if I was at fault, because it's the right thing to do, but did not offer me anything to say I had done something wrong. He reached the peak of belittling by shushing me and say this to me: "Think about this for a second; if you hadn't been there, would there have been an accident?" After having a panic attack I emailed him to say I wanted information on how to file an appeal. He would not respond to me for days to eventually say he had made his decision and he would not give me anything but a printed copy of my own statement.
This never came and the period of appeal ended, and there's nothing I can do about it now with only my photos of the crash and no evidence of correspondence between him and I (as I cannot find the emails anymore and he would not give me copies of our recorded phone conversations). Do not go to this company, because no one could act like this. There was not a climate behind him fostering that kind of behavior, and everyone deserves to be treated like a paying customer, let alone a person.
Had Progressive Insurance for 1 year and have had other insurance companies for my RV insurance and never charge me a cancellation fee! Now after 1 year with them they are charging me a cancellation fee of $30.00 and ask them why and said it was California and I know damn well it's not a fee that the state charges just masking it to make it look like it's not them! But I know better, I recommend that you may use another company! I will never use them again.
PORTLAND, OREGON -- I have had Progressive Insurance since May 1998. My policy has been paid automatically for at least the last 10 years. I've never had a claim with them and haven't had a ticket for 5-6 years. Last September they raised my rates 40% for no reason. When I called for an explanation, Progressive said that the entire state of Oregon will be raising insurance rates due to some new law. We then talked about lowering my rates by going "paperless" and prepaying a 6 month policy rather than paying every month. So I prepaid for 6 months and was content.
Last Friday, 5/3/13 I was rear ended by an insured motorist. So I call my insurance company from the scene of the accident, file a report, receive a claim number, and waited to hear back. 4 days later I after leaving 4 messages with my Progressive "adjuster", she finally called me to tell me that I didn't have insurance with them anymore. That it expired on 4/2/2013 due to non payment of renewal. In 15 years I've never had to do anything to renew. It's always been automatic.
Then they proceed to tell me that 6 month policies don't automatically renew, and that I was supposed to call, mail, or pay online. Again, in 15 years I've never had to do this. AND, they even sent me new insurance cards good 3/2013-9/2013. They had an old email address on file so I didn't get the renewal emails. They never mailed or called me. ONLY email.
All of the billing information they had from me was current, all they had to do was charge me. I had no idea that I didn't have insurance. Never had a lapse in all of the time I had them. So then I asked them if I reinstated my policy if they could still help me. The other insurance company of the guy that hit me is taking 100% liability, and it costs my insurance company nothing. Just time to help me in dealing with the other insurance company. THEY REFUSED!
They took my money for 15 years, and the one time I needed them, mysteriously my policy didn't renew, and they gave me the cold shoulder. So much for their commercials about "being there" for their clients. Why would they send me new insurance cards for a policy that didn't renew? Why would I call them from the scene of an accident if I didn't think I had insurance with them?
Why didn't they tell me when I called from the scene of the accident that I didn't have insurance? Why not send me something in the mail or a certified letter? And once again, there was 0% liability to them in this situation. STAY CLEAR of Progressive insurance! They WILL screw you over if given the chance.
CHICAGO, ILLINOIS -- 12/9/13, I was in an accident in Illinois while trying to get to safety in a blizzard. Filed a claim with Progressive. My representative ** out of Sacramento, CA took the claim and assigned it to a very young boy in his late teens to early 20's. His business card says senior adjuster. He requested that I drive the RV to a repair shop of his choosing. It was very clear that the vehicle was not road worth due to large panels and other items handing if not falling off the RV.
I said are you kidding? He answered why? I replied are you now joking? He said no. I said you drive the RV and I'll follow in your truck. He refused and said I can't do that, and I said I am not willing to kill someone should these parts fly off and hit someone. Mind you it was 10-15 degrees below zero at the time. So I was forced to secure the parts so I did not kill anyone. The adjuster sat in his warm truck and watched me secure all the parts for the trip to the shop.
The shop wrote an estimate, the adjuster requested I fax it to him, but he failed to mention the fax number on his card was disconnected. I had to wait 4 days in a parking lot and nearly froze to death, after several calls to the adjuster, he decided to call back. He stated that the fax number was to a office that closed down a year ago. And he gave me the correct fax number. It's my belief this is a tactic to delay payment. When he received the estimate, he called and started asking me questions about the estimate swaying toward the denial of damages.
I have been dealing with this incompetent lazy kid for over a week, while I'm disabled in a parking lot in subzero temps for over a week. And still no result, I can go on and on how this company's main concern is to procrastinate the claim. I will file lawsuit for far more than this claim should have paid. I will also make it a full time job to make sure no one else falls in their trap.
MINNEAPOLIS, MINNESOTA -- Progressive Insurance has frustrated me so much so far. I got rear ended in 2009, leading to numerous problems with my back, neck and a nasal septum deviation. Before the accident, I did not have a history of nosebleeds or deviated septum. The result has been constant nose run with clear discharge, sinus infections and numerous non-stoppable nasal bleeds. All this started after the accident and all the people can bear witness that I did not have prior history of nose bleeds or septum deviation.
Fortunately, the septum deviation has recently been corrected through nasal surgery in August 2013. However, Progressive Insurance Company has refused to pay the medical cost and my pain and sufferings. My efforts to resolve the issue has been met with retrogression, intimidation, patronizing and humiliation.
Initially, I had a lawyer but realized that my case was not being adequately represented. So far, all they have offered me is less than 25% of my medical cost and when I refused the offer, I was labeled “an angry woman, out to take down Progressive Insurance.” I would like to use my story to bring awareness and hopefully pressure on Progressive Insurance.
I have suffered from this constant nose bleed from August 2009 to date, have undergone 4 cauterizations with no end in sight. I have been fortunate to find another lawyer who has been trying to settle the case with Progressive Insurance, but they are not returning any of his calls or emails. Progressive lawyers had told me I would lose everything and end up with less than 1,000 dollars when they were done with me. Help me to take a stand against Progressive Insurance Company. Help me tell them that they cannot harass, manipulate, and prey on innocent injured people merely seeking remedy for their sufferings.
EULESS, TEXAS -- I spoke with "Robin" in order to set up auto insurance and she was very rude. It made me change my mind about going with Progressive. She was basically very sarcastic and treated me like I was incompetent. I am a student, I've never had auto insurance before and she basically read from a script. She didn't care at all about wanting to help me get auto insurance.
Every time I asked a question she was rude and sarcastic. All she wanted was the sale, didn't care that I was not knowledgeable at all about auto insurance and that I have never had it under my own name. Too bad I was not able to do a customer survey on her. I tried calling back to get another person's help but I believe she answered the phone again. So, because of her I will not be going with this company with people like that working for them. Progressive probably has really good deals but it means nothing with poor customer service.
NORTH CAROLINA -- The reason that I canceled my insurance with Progressive was due to excessive cost. I paid them $283 for the 2 months that I was with them. Now they are telling me that I owe $647 more. There is no way that 2 months of insurance can cost almost $1000!!! I only had insurance with Progressive from March until May of this year 2014. $283 is plenty for 2 months of insurance.
I will not pay another dime. They took it upon themselves to add my daughter to the policy, without my permission, who has been married and out of my house for a year now. She got married on 6/15/2013 and even if she wasn't, $283 is still plenty for 2 months of insurance. I tried to explain this to them, but it fell on deaf ears. I called them and personally spoke to them to try to explain this, but they wanted me to prove it. This is unreal, I have never had to prove to any other insurance company the persons who lived in my household.
It would have been very easy for them to verify her address with the post office and see that it is different than mine. I would venture to say that there is not a single employee at Progressive that would pay $1000 for 2 months of insurance. But, they have the arrogance as to try to force me to. They have turned me in to Credit Collections Services and are ruining my credit unjustly.
DOUGLASVILLE, GEORGIA -- I have been with Progressive for over 3 years and have small accident forgiveness on my policy. Problem is their small accident forgiveness is for $500 or less. Anyone who has had an accident knows that 500 bucks will cover a scratch on car that's about it. Hit my neighbor in the door backing out of the driveway and put small dent in the door cost 1700 bucks! Now they've raise my insurance premium to $800 more and year. They tell you that they only keep accidents on your policy for 3 years instead of 5 like some of the others but if that's the case then I will end up paying them 2400 for the accident plus my insurance premium.
I am sick of all the fine print of these companies written purposely to screw you over in the event of you have to use their services that YOU ALREADY PAY FOR! This is ridiculous to have have to fight with the people you trusted with your business in the first place. Posting this rant on a forum doesn't do us any good maybe makes you feel better that it's out there for people to read but what is actually being done about these things? Time for the little guy to come out on top! If there is a site or forum that actually makes a difference on these things, please let me know!!
CHINO VALLEY AZ, ARIZONA -- Progressive has failed to meet their responsibility on an auto claim. Her client accepted responsibility for damages, but she has been uncooperative and rude to the parties damaged by her client's actions. Her client accepted responsibility from the beginning, at the occurrence of the auto accident, but Ms. has failed to represent her client and assist with the damages to the other party.
Avoid all contact with Ms. **. You will not be represented well. Progressive Ins, please dump this agent, as she represents you - and any other insurance BADLY, VERY BADLY! We tried multiple times to deal with her, to no avail... She is rude and uncooperative despite the fact that her client admits to fault, but due to the uncooperativeness, we continue to battle the issue of a small amount of damages. These damages multiply as her resistance and pain in the ass (extra hassle, time and energy to us) multiplies.
Ms. **, I will never choose to have you as an agent based on the performance you have shown. Anyone considering Progressive Insurance, OR Patti of Chino Valley, Arizona - DON'T DO IT!! We have firsthand knowledge of her lack of performance, rude attitude, lack of professional knowledge. DO NOT DEAL WITH PATTI of Progressive Insurance, Chino Valley, AZ!! I stand behind these statements with personal knowledge and will back them up with facts.