Progressive Auto Insurance Consumer Reviews - Page 2

SAN ANTONIO, TEXAS -- I had been a client with Progressive since 2003. I made it to their "Diamond Member list" which means "full large accident forgiveness" which meant that it helped me keep my rates from going up if you're in an accident - even if it's your fault." I was so excited when I was told I was a "Diamond Member". After 11 years of paying for full coverage for 5 vehicles and four drivers and being a good paying client, I was forced to leave them in 2015 because I had a bad year in 2014 and some hail and theft claims during the years I was with them.

At the end of my 6 months policy of 2014, I received my renewal for January to August 2015. To my SURPRISE, I was going to pay close to $1000.00 for the 6 months! That is a house payment! I called and asked nicely why my rate more than doubled and they said because I had one accident which I was at fault, one accident not at fault, two hail claims and one theft claim! THAT is why I paid you every month so you can cover for that for over 11 years!

I have paid you way over in these 11 years to cover for my claims and have more left over! I never wanted to change because I was happy with them and their rates. But I realized that if you have "accidents" or claims, they don't care. As long as you don't make them pay they will treat you good. Insurance's overall suck. They make you pay ridiculous rates after you have claims or accidents. That is why they are called "accidents", most of the time you can't avoid them!

Now, I have been forced to look elsewhere, but luckily I found an insurance that would insure me for more than half the price Progressive wanted to charge me. My advice is, try to fix any problems yourself before contacting your insurance! :(

ARLINGTON, CALIFORNIA -- My experience with Progressive is like going to hell. Before, I go into detail, I would like to encourage anyone who get in an accident (where you or the other person has Progressive) to get a lawyer right away. Don't file a claim till you talk to a lawyer. Okay, so I was in an accident on 10/12/17 with a lady who is/was insured through Progressive. She was at fault so I filed the claim through Progressive.

They actually tried to convince me to file the claim through my insurance which was the first red flag. Never file through your own insurance unless you were at fault. Any who, my husband is really good with numbers and from the look of the car compared to the worth of the car, he was sure that the car would be totaled. So, when we spoke to them he told them to go ahead and total it. They dismissed his request and proceeded with repairs. They "worked on the car" and gave it back to us.

Not long after that my husband took the car to get routine maintenance when the maintenance guy discovered a leak which was linked to the accident. We took the car back to Progressive and Lucas told us they had our car sent to a body shop stating that they were doing a diagnostic test to see if the link was from the accident. Well, my husband went to the body shop himself to get an update and they said that they did not do a diagnostic test but they just looked at the car. So, Lucas from Progressive lied to us and when we confronted him he said "I apologize. It's just business". So, time pass and my husband had to take off work yet again because there were issues with the car yet AGAIN. Mind you, we never had issues with our car before this accident.

So, after the 5th time (currently October 2018) of taking off work due to issues with the car as a result of the accident, they finally decide to total the car. After all the hell they put us through, they refuse to total the car for the amount it was worth when I got in the accident which was 10/12/17. Stating that they will total it what it's worth now (October 2018). This company is a scam. They are frauds, liars, and deceivers. They do not care about people's well being at all. Avoid going through what we went through by getting a lawyer and have them handle the situation on your behalf so you can get the justice that you deserve.

COLORADO -- On May 29, 2017 at 9 pm, my husband hit a deer driving in the middle of Kansas. The night of the accident he called to file the claim even though when the airbag deployed it hit his head and he wasn't feeling very good. When the claims person got on the phone all he said was, "Well, looks like you are not covered. Have a nice night." and hung up on him. My husband was left stranded with a total car 5 hours from home.

Since the accident he and I have both called Progressive to solve why they are claiming our car, which still have a loan, would not have comprehensive and collision when we requested it when we signed up. All of the countless RUDE Progressive people have told us is that we denied it and they have our signatures. When asking for proof and a copy of said signatures, the then VERY RUDE Progressive people say, "Oh well actually we don't need signatures if you accept the Declarations page and start making payments. That is the binding contract." Hmm. Well then how come you say you have our signature?

My husband filed complaint with the Colorado State Insurance Board, who supposedly is on the side of the people, did not help at all. Progressive sent a letter yet again saying they have our signatures and the Colorado State Board just listed to them. My husband died yet again to get said "signatures" from Progressive and prove they are lying but we still have not seen them. The Colorado State Board will only side with the Insurance company so don't go to them for help. We are still searching for ways to fight the denial of our claim and will do anything to prove how awful this company is and to spread our story to help others from being in such a horrible situation.

OMAHA, NEBRASKA -- After being involved in an automobile accident that I was not at fault, Progressive devalued my car and took advantage of this being my first accident.My insurance agent Courtney Morrow was such a stickler for telling me that my car was only worth less than 6k- that included all of the added values (window tint, automatic starter, HID lights etc.) on a 09 Jeep compass.

Even after showing the receipt for the $500.00 car starter that was less than 5 months new, she still only offered $100 in place of that. In the end I walked away with a $3 check from Progressive after a traumatic accident of being hit by a drunk driver. These people are professional crooks after their money and they certainly do not care about you as a person, customers are numbers to them and that was made very clear. Of course they also wouldn't say anything about getting my policy adjusted for a car I no longer have- so guess who was charged for an insurance policy on a car that they took...yeah.

Terrible customer service and I will vouch for anyone looking for car insurance to not consider Progressive, they are the worst, expensive for no reason, do not compare in discounts and do not have your side in the incident of an accident. I could have been talking to a robot during this claim. How in the world would one show up to the office to get questions answered and literally NO ONE could answer some questions? How?

It was literally every other day they would call with bad news.They need to rebuild a team that focuses on customer satisfaction, we understand it's a business but no one in their right mind will want to do business with a shady *** company like Progressive.

ALBUQUERQUE, NEW MEXICO -- Progressive has what may be the most outrageously incompetent customer service I've ever experienced. Over 9 personnel transfers today, almost 4 hours on the phone, and after 7 years being with them I've come to my wits end.

It all started with leasing a new car in December. I added the new car to my Progressive account. They faxed verification of account to the dealership so that they would hand over the keys. Now 4 months later, I find out the car was never added, there is a warrant out for me for driving without insurance, and attempting to resolve the issue with Progressive supervisors was fruitless. There are plenty of unworthy places to do business with. Perhaps Monsanto and Halliburton are at the top, but after today, I'd place Progressive close to those ranks.

RIDLEY PARK, PENNSYLVANIA -- A strong word to the wise...be prepared to 'reap the whirlwind' if you ever have to rely on Progressive for any accident claim. I signed up with them almost a year ago at the behest of my agent. They never had any issues with me paying my premium up front and in full and in advance. However, I was recently involved in a minor accident where another car veered into my lane while I was attempting to pass. Though the police inferred I was at fault, I am in the process of contesting that. But my complaint deals with another dimension entirely. The accident in question transpired away from home.

I reside in PA but make frequent visits to NJ owing to the fact my friends and family are based there. It was during such a visit this accident transpired. When I went to make a call regarding the accident claim, the Progressive agent took the required information and stated that a claims adjuster would be contacting me the next day and also asked for a secondary number to reach me. I specified a time and a place to do so since I was away from home. Turns out the adjuster called at a time of their choosing and contacted my father's residence. He had no idea who was contacting him and was asked by said adjuster of my whereabouts.

My father mistakenly stated that 'he lives here' (in NJ) as opposed to my residence in PA owing out of confusion and that I do spend some of my time in NJ (including working there in the summer). This aroused the suspicions of the adjuster and I contacted him at his behest. Thinking he was eager to get my information regarding the accident, it ended up turning into an 'interrogation session' questioning the validity of my residency in PA! I told the adjuster that I was a bona fide resident of the address of which my policy was registered to and that my father owned the house of which I along with my grandfather reside in.

I relocated there about a year ago to help him out and established my residency there, and of course I am licensed and insured in the state of PA. However, since I make frequent visits to my former residence in NJ (I have 2 friends who rent an apartment there I used to room with and stay with from time to time) as well as my parents and siblings, I am now under suspicion of being a valid resident of my primary residency! The adjuster was rude, abrupt, snarky, and dismissive...and inferred that he would conduct a 'thorough' investigation of the veracity of my residency.

After so much of this, I told him that we were supposed to be discussing my accident and not of this nonsense of where I resided! That portion of the conversation was almost an afterthought. The rep concluded I would be found at fault (the other driver struck my rear without using a turn signal or braking) AND stated that if no 'sufficient' proof could be established of my residency in PA, I would be liable for any damages if found culpable. Ludicrous! Also, at the very least, I am likely to be dropped for 'garaging' (don't worry, after such a hostile reception I *WILL* be dropping them in any event).

Regardless of how things turn out, I plan on spreading the word of the substandard, abrasive, and devious tactics this company has deployed. Forget the lure of low rates. When push comes to shove, Progressive becomes Oppressive. To date, Progressive dispatched several certified letters to my former address in NJ as well as merely 2 such letters at my primary residential address. I have been traveling for the last couple months and have not been home often.

Imagine my surprise to find in said letters: "as a result of not cooperating with our investigation process (I already informed them of all pertinent information) we have decided to deny you any and all coverage regarding this accident". Then, they mention something regarding "total costs to date" using some form of convoluted process of calculation bringing me a bill for just shy of $3000. Amazing! These expenses weren't even
itemized and contained no explanation of their basis.

The car that was damaged in the accident (the one that struck me to begin with) is an older car that sustained minor damages and is not even worth more than $1500 at best according to the Blue Book Value. And that is what is generally used as the basis of providing a deductible. I intend to challenge this organized band of crooks to the best of my ability. "Caveat Emptor" applies to any and all who deal with Progressive.

KANSAS -- published here https://www.consumeraffairs.com/insurance/progressive_insurance.htm?page=2

An individual was driving radically at high rates of speed down our street at midnight when they totaled our parked vehicle. Progressive Insurance was the carrier although their client would not provide their insurance at the scene. We were forced to wait until the police report was filed several days later. I contacted Progressive and provided numerous comparisons but they have had excuse after excuse for NOT paying us what our vehicle was worth nor paying to date of loss, twisting numbers adding random reasons to not use the comparisons we have provided. Megan Bowers told me to provide more comparisons which I did, about a dozen and they now refuse to even look at them. She did not even submit them for review but immediate responded with sorry but we are not going to look at these comparisons. Progressive is refusing to compensate us from the date of loss stating that they didn't open the claim for several days. We were not able to open the claim because their client would not give us the information. The amount of what they are offering and what we have more than proved to be owed is differing by $1160. They refuse to compensate us even though we have hard proven facts and provided multiple times. This has turned into the a very stressful event that we didn't ask to be in, all because corporate greed. This is a small claim in comparison to most claims, and we did not ask to be in this situation, yet here we are fighting corporate greed over $1160. We are being more than fair with this settlement!

FAIRFAX, VIRGINIA -- We just joined the Progressive Auto Insurance. A few later, I had to stop my vehicle because of an "Engine Light" came on the dashboard. Pulled over the side road safely, and waited a little while, and restarted my car. However, my car needed to be checked and repaired by an auto mechanic. So, I called the Progressive Auto Insurance Service Center for a towing truck to haul my vehicle and take to my mechanic. The Progressive Auto Insurance Service Center representative took my call, and told me that a tow truck driver would call me in a few minutes. Waited for 45 minutes on a hot day, on the side road near the major city beltway... Called the customer center again to verify to ensure that a tow truck was coming, and found out that she (a customer representative) had not submit my request to the tow truck place to come where I was. Waited some more on the side road... And it was not over an hour and 45 minutes on the road; called again and cancelled my request. I had to call another towing truck that was not associated with the Progressive Auto Insurance. The tow truck was available when called in, and came to me within 30 minutes and took me to an auto mechanic shop to repair my car. Overall, I spent about four (4) hours on the side road for the Progressive Auto Insurance representative to assist me for a tow truck, but it never came... Its service was terrible and NOT RELIABLE at all... I will NOT deal with the Progressive Auto Insurance again... Will look for a new auto insurance company very soon!

CORPUS CHRISTI, TEXAS -- Discovered a crack in my hull, the adjuster came out and agreed I hit an object. Next day got a call, hold on it could have been a factory defect caused by a loose stringer. I was told if the stringer was attached they would pay for the $ 3000.00 repair bill. After cutting an access to the hull and the crack was exposed it turned out the stringer was totally intact. Got a call the next day that even though the stringer was not loose it did not look like an impact and the claim was denied. The crack must have just appeared out of nowhere. Flo is a crook. This company is not worth dealing with. My only satisfaction is that beside my boat insurance, I have several company vehicles insured with Progressive totaling way over $ 4000.00 annually. Next month they are coming up for renewal and it won't be Progressive.

LOS ANGELES, CALIFORNIA -- We had commercial insurance policy with United Financial Casualty Company (Progressive) for more than 1 year. Always paid in time and in advance. All was good until accident happened. One of our truck collided in another truck due front tire blow out. We reported about this accident to Progressive. We have declarations page signed by Progressive confirms coverage for that truck. Accident happened May 22, 2017 and declarations page stated we have coverage for that truck effective May 18, 2017.

Then Progressive started argue that changed to policy was did by agent after accident. We informed their agent in time, two times May 16 and May 18 about that truck and agent told that everything ok. Progressive stated that truck was added after accident, but we have declarations page stated coverage for that truck effective May 18. And Progressive charged us regarding that declarations page and that effective date in declarations page - May 18, 2017. For now, Progressive "investigate" our claim for 5 months and looking for any reason don't to pay for our claim.