Progressive Auto Insurance - Page 2

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I hope you don't get hit by a drunk progressive driver
Posted by on
Top reasons why I will never switch from USAA to Progressive:

1. Clientele: while driving down the highway I was struck from the rear by an inebriated unemployed Progressive driver, who was already on probation for DUI. Its feels good to insure others who would be court-martialed if they behaved like this individual.
2. Clarity: when I call USAA I don’t have to be transferred from a National Office to a local office, and since I don’t need to be transferred I don’t get two different stories about the service they provide. When I call Progressive the national office tells me that they will go wherever I need, service and inspect the car wherever I like and generally accommodate me, but when I call the local office I am told I must go to their body shop during working hours have my car checked out. When I call the national office and ask to speak to someone higher up, they route me to another claims adjuster in the same department who also cannot help. No bureaucracy, that’s why I love USAA.
3. Availability: when I call USAA I am told we will be here all night to help you. My Progressive claims adjuster works only works four days per week.
4. Attitude: when I speak to USAA about my accident they can’t wait to genuinely show concern and look out for my welfare. When I can get a hold of anyone at Progressive I get terse responses and feigned concern. When I come to the Progressive office, the claims adjuster tells the secretary to take my paperwork and lets the secretary try to determine what is happening with my case because she is too busy to see me (though she saw doing a deliberate about face upon seeing me and calls the secretary twice to see if I have gone away yet). When she does come to see me she tells me “You just don’t know how the insurance business works.” Clearly, I don’t know how Progressive works, but I know how USAA does, I am treated with respect, concern and prompt service.
5. Responsibility: When I take the day off work to personally fetch police reports, contact sheriffs departments, rental car companies and bring needed documentation to the office, but am still told that Progressive does not have the documentation to repair my car and that I should contact my insurance company because they can work faster. USAA bends over backward to cover everything, pay out the claim and get my car into the shop though it was no fault of theirs; it consumes their time and resources and involves them unnecessarily.
6. Understanding and Timeliness: USAA understands when I tell them I am leaving at 5AM for predeployment certification training for two weeks and that I will not be able to contact them for two weeks. USAA apologizes for the service that Progressive has provided and stresses that they understand that it is not acceptable to leave my wife without transportation. The progressive claims adjustor tells me after an exterior examination of my car that it is not their fault that I am leaving, that the brake light on my dash must have been on before the accident and that my car should be drivable for my wife. Progressive also suggests that I should use my predeployment leave to fix the car.

In a word USAA understands service.



     
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Doctor Charlie on 07/07/2010:
I take it that USAA is your insurance company and Progressive is the other guy's. You should always work with your company - they represent you. The other company represents the other party - they'll never be helpful to you.
veryupset on 03/26/2012:
I have to agree with your comments. The driver who slamed in to my car and two others is insured by Progressive as well. They lie and are very UNREPUTABLE company. They tell me that their claimant has issues with their policy. Imagine that! They can not help me till they investigate the accident. Its been two days and the claimant has not called them so they say. Well I am not going to fuss with them and I will not have my insurance cover the damages because than Progessive gets off easy. They and their customers need to be accountable. I have contacted my attorney and will take them to court for not honoring the TEXAS Law that states "the person who caused the accident and their insurance company needs to provide transportation for the person who is out of a vehicel". Well they messed with the wrong person. I have every intent to expose them for whom they really are "crooks".
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Really?
Posted by on
About 5 1/2 weeks ago I was rear-ended by someone who has progressive insurance, admits total fault. Due to my bumper being pushed into the back tire my car had to be towed. I have since had neck and upper back problems including a couple incidences of pain shooting down my arm and my hand becoming all tingly. I drive as little as possible because of the medication I am on and because it hurts to turn my head. Not that they ever even offered me a rental vehicle. They deemed my car to be worth $4000, and went from saying the damage was "between 4 and 6 thousand" to "between six and 8 thousand" to "over 8 thousand" um, the damage hasn't changed since the car sat in my carport. So then the insurance agent tries saying I don't have the right to get a quote from anyone else. Knowing this is BS we take it to the shop a friends fiance works at, his boss agrees to give us a good deal on the repairs, repairing it for $3000, he says while this is a good deal, 6-8 thousand is a ridiculous quote. He then asks if we are dealing with John _______ to which I say yes and he groans. He says he hates that guy. Great, this guy has a reputation of being a pain. So, after fighting wth John he says he'll give us $4000 to total the car, we can buy it back for $700 and then we can pay to have it fixed and it is now a "salvaged" car. Fine, whatever, we don't plan to sell it ever anyway. So he gives me the paper that has the value of the car on it, and despite the fact he was told numerous times it was a special homecoming limited edition vehicle, it's listed as a standard edition. The back page of the packet says "editions available listed by value, increasing: std, homecoming" so I point this out to him. He tries fighting with me than gives me the check and says he'll call the company tomorrow and have them run the numbers and see if there is a difference and if so he'll send us another check for the difference. He calls back the next morning says they ran the numbers and it looks like we'll be getting $500 more. Over a week passes and no check, so I call again and he says that actually the car is worth $20 less than the standard. What?! How on earth is a limited edition car worth LESS than a standard when everything else is the same? How can something being a limited, special edition DECREASE value, especially when he originally told us it was worth more? We're getting screwed. I also overlooked the evaluation of the car where there were blatant lies such as saying it had a poor re-paint job and one of the panels didn't match the others, which is false. All the homecoming cars were painted the same color and we bought it from a dealership when it was 2 years old, and aside from the bumper having to be repainted, which was done well in the same color, nothing has been repainted. Now, not only is he screwing us on the car, my medical is a whole other story. He only wants to give me $700 for "inconvenience" and then my medical. I took 2 days off work and another combined 4 hours for medical so far, so that's $290 for my missed pay alone. I haven't been able to get myself around, and oh yeah, I've been in pain and unable to lift/carry things for 5 1/2 weeks so far. I work for a personal injury law firm, I know for a fact my pain and suffering should be way more than $410. I'm getting a lawyer, and praying I never have to deal with progressive again.
     
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Anonymous on 08/02/2009:
Where is your own insurance agent in all of this?
Skye on 08/02/2009:
Good question Ken. They should still get a lawyer.
Eloise on 08/02/2009:
Have you asked your boss to look into the guy? Hopefully, you can hire your own firm and sue them for the money you deserve! Best of Luck!
Anonymous on 08/03/2009:
I hope you didn't accept the settlement check or sign any agreement. That could complicate things even further. Just be sure you didn't waive your rights to sue by accepting Progressive's settlement offer.
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Get a Lawyer!
Posted by on
SACRAMENTO, CALIFORNIA -- In late February of 2006 I was rear ended by a driver who was covered by Progressive Insurance. The woman who hit me admitted that she was at fault and we each filed claim regarding the incident. As a result of the accident I was injured and required therapy to treat these injuries.

At this time I have completed my therapy sessions and have amassed over $2,100 in medical bills as a result. Progressive Insurance is stating that they are only going to pay for the first 6-8 weeks of medical bills and are offering me a little over $1,300 because they claim that "soft tissue damage heals in 6-8 weeks". They do not care that a medical professional deemed it necessary for my treatments to continue beyond their arbitrary time frame.

In addition, the agent assigned to this claim literally adds insult to injury. Whenever I speak with her she is rude, condescending, talks over me, cuts me off and refuses to allow me to speak with her supervisor. Whenever I ask to speak with her supervisor she asks why and I let her know that what she is offering me is unsatisfactory and I want to discuss the claim with her supervisor. The agent tells me that's what she is there for. Its a maddening circle.

At this point in order for my medical bills to be paid in full I will have to consult an attorney to bring a lawsuit against the woman who hit me as well as Progressive Insurance, and as everyone knows bringing a lawyer to the table will drive up the settlement amount exponentially... it would be much more economical on behalf of Progressive Insurance to pay out the additional $800 than to have this become a lawsuit. But, the impression I get from my personal experience as well as from reading reviews on this site as well as others is that Progressive Insurance doesn't give a damn about people. All they care about is their bottom line. Understandably, they are in business to make money, but the idea that the victim of one of their insured should be left with $800 in medical bills is absolutely ludicrous.

On their website, Progressive Insurance boasts about their extensive art collection that is housed at all of their facilities in addition to their corporate office. I find it admirable that this company would support the arts, after all I am an artisan myself, but before they purchase their next piece they should take care of those who are injured at the hands of their insured.

If I am ever again hit by a driver who is insured through Progressive I will take the following actions:

1. call the police for an accident report
2. call for an ambulance to the emergency room regardless of how I feel at the time of the incident
3. GET A LAWYER to talk to Progressive Insurance on my behalf. I will NOT be bullied by another one of their representatives again.

This is my second complaint against this company regarding this claim, although it is my first "public" one. Previously I complained to my states Insurance Commissioners office. Their response was to speak with the claim adjustors manager. I received a letter from the manager and left her voicemails in response, but never received a single return call from the manager.

I will be following up this commentary with the following...
- Addressing this issue on the "contact us" page of Progressives website.
- Repeating this entry on every site such as this one that I can find.
- Blogging about it extensively on my personal blog
- Making another complaint to my state Insurance Commissioners office since the manager is being completely unresponsive.

If you are a customer of Progressive Insurance, or considering becoming one, you may want to think about investing in prepaid legal assistance because if you were to be found at fault in an accident and people were injured you could very likely be sued because Progressive will not pay out full medical costs of those who are injured.
     
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spiderman2 on 10/15/2006:
Good luck to you. It sounds like it was definitely time to hire a lawyer. Remember, insurance companies are not your friend. They will try to get buy with paying as little as possible. It isn't just Progressive either, it is all of them.
Skye on 10/15/2006:
PLEASE hire an attorney. I am still in treatment 5 years later due to being rear ended also. You did nothing wrong. Good luck and I hope you are feeling better. I know how you are feeling. I have already settled, but still by policy clause, entitled to 5 more years of treatment, which I have in writing. I see a chronic pain doctor once a month, and have had surgeries, as well as every treatment out there.
Skye on 10/15/2006:
Wanted to add one more thing, some things I had to pay out of my pocket, but send in my receipts and get reimbursed every time.
Skye on 10/15/2006:
One more thing, sorry, also, my lawyer got paid when I got paid. I did not have to pay him ANYTHING up front. Many good lawyers here in Colorado, who are not ambulance chasers. NO upfront retainers what so ever.
chinmusic on 02/20/2007:
Insurance companies only listen to lawyers!
noel777 on 07/14/2007:
You are absolutely correct about Progressive. I too was rear ended and suffered injuries. I went to physical therapy for 6 months and they refused to pay my bills, claiming that neck pain was only "soft tissue strain" that should have cleared quickly, and that because I didn't complain of back pain when I went to the emergency room, that it was caused by something else. I was initially offered #3,200, and got a lawyer. We filed a claim in court and went through all the motions. When Progressive got the message that I was willing to go all the way with my case, they went ahead and settled ,my case for $15,000, but it took two years after the accident. My advice is that if you have the patience, file a case in court, and go through the motions, and don't be afraid to go to court. It's unlikely that you'll lose, and chances are they're settle
Tinee on 07/20/2007:

Be careful on the lawyer. My kids were on a school bus when a progressive insured car t-boned them sending my oldest to the ER by ambulance. She suffered bruised ribs and neck sprains. They called to settle the next day. ER charges plus $1000. I knew my kid was still and would likely need further treatment. We declined, progressive wouldn't pay any medical and the bills kept coming and eventually went to collections. We were up to nearly 10,600 in bills. They said if we would settle for 10,000 then they would pay off the medical centers and the other 600 we could submit to my insurance. I got an attorney to avoid the negative credit and collections that were bombarding me. Two plus years later we went to court because Progressive wouldn't even agree to pay the extra 600.
They brought in a high dollar attorney and made the sale to the jury that my kid made up all injuries except the ambulance trip and the ER fees. The jury found in my favor for 4500, now if am stuck having to pay nearly 7000 out of my pocket for the remaining medical. My work insurance won't cover it because it happened over two years ago. Progressive is a fraud and don't give a damn about anything but there bottom line.
Anonymous on 10/02/2007:
Because so many millions of Americans finally realize that something is seriously wrong with the way the government is handling our affairs, people are continually asking: "Do you think there is still time to turn it around?"

When you ask, "Still time before what?" they usually reply: "Before total disaster overtakes us!"

For those who wonder about such things the answer is this: "Yes, there is still time, but not much."

The next question is: "What can we due to get America turned around and regain our national sanity?"

The answer is: "Elect a President and a majority in Congress who still believe in the Constitution and will fight to return America to her original moorings."

Think, Learn and acted!
Anonymous on 10/02/2007:
"Progressive is a fraud and don't give a damn about anything but there bottom line" People they are all like that, WAKE UP!!!

Here in NC Blue Cross was allowed to write their own legislation, which is now the law in NC who do you think it protects?

Wake up before it’s to late and learn the Constitution then maybe we the people can take back our country? Or go for the "issue" and not the big picture and we can become slaves to a dictator, your choice.
Anonymous on 10/02/2007:
vgodonnell--So sorry to hear about your terrible experience with Progressive. Skye and others have some good info. FYI--years ago I had a neck injury from a drunk rear-ending my car at a red light. The police knew this prominent business man and didn't even issue him a ticket. I was only 20 at the time but my grandfather advised me to go to his attorney so all my bills would be paid. They were and I ended up with a small amount for my trouble. It would have never paid for the future treatments I would need for my neck pain through the years though. The only thing that has helped me (immensely) over the years is chiropractic (activator.com) and acupuncture. These treatments have helped eliminate my pain--for long periods of time and have been a true life saver. Hope you feel better soon. Let us know if you are ever able to get them to pay the rest of the bills. For the most part, I truly believe the insurance companies are just scam artists.
Progressive is Bad on 04/26/2012:
Yep I was involved in an accident with a Progressive insured driver. They started hounding me to sign HIPA releases a few days after the accident. I got an attorney, not because I want thousands of dollars from these people, but because I don't want to get completely screwed. They need to be put out of business.
Dustin on 03/11/2013:
Progressive is HORRIBLE!!! My dad's truck was stolen a few months ago and from the start HE was the criminal. They ultimately denied his claim and he has to continue to make the payments AND to add insult to injury he has to keep full coverage. He still owes thousands of dollars on the truck. He lost items in the truck that were more valuable than the truck itself, he had no motive to have his own truck stolen. On top of that he had owned it for less than a year..
BEARKILLER3 on 04/22/2013:
It seems to me that anybody who got rear ended it was by a progressive ins co. I also got rear ended by a progressive customer, I swear they send you too an 8 hr class to tell you what to do next, is to go out and rear end someone, they must get a discount or something, the sad thing is progressive screws up a lot of peoples life for no reason, I've been driving for more than 25 yrs and never smashed into someone, the loop hole is that these ins co. can total your car out no matter what the damages are and pay you the blue book price, and it doesn't matter how much work you put into your car, take or leave it, or the state has rcw laws that protect ins co from getting the shaft, and can shut the case on the whole thing, and screw your life up forever, and not assume any responsibility for nothing, that's what's wrong, I just hope one of theses days ins. co finally get rear ended and screw there life up and see how they like it.
Supercalifraudrealistic on 08/28/2013:
I was hit by a Progressive insured 3 years ago. This was a major car accident involving a rollover and my car was totaled. The other driver admitted to being at fault and the accident report showed the same. Progressive refused to make any realistic offers on the claim, so we went to court. They conveniently "lost" evidence of the adjuster's recorded interview for both parties. They conveniently changed their stance after that from one of admission to trying to blame me for the accident - 3 years later. They changed attorneys and hired a crooked lawyer with a public reprimand for running a Ponzi scheme on his client's (stealing from them) to defend their insured. These people are nothing but crooks and, obviously, they like to hire crooks to defend their insured's as well. As they say, "there is no honor among thieves". PROGRESSIVE does not care about their insured's and puts them at risk for getting major lawsuits/liability placed against them.
hybrid on 10/06/2013:
I paint for this company.They suck badly E.C.D
stands for estimated time of delivery key word
estimated not exact they treat the customers cars like MACO.They really don't give a crap about the customer just money.Best advice get a different insurance company the ones who have the most advertisement are the worst GOT TO PAY FLO lol Good luck to you all
Peggy Budreau on 04/07/2014:
Going through this exact thing with Progressive now. They won't even pay Medicare back.. Why is the Dept. of Justice not prosecuting them. They told me the same thing. Sue our customer we don't care.
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I'm Frozen To Death And Progressive Says "Hang In There"
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- 12/9/13, I was in an accident in Illinois while trying to get to safety in a blizzard. Filed a claim with Progressive. My representative Barbra out of Sacramento, ca took the claim and assigned it to a very young boy in his late teens to early 20's. His business card says senior adjuster. He requested that I drive the RV to a repair shop of his choosing. It was very clear that the vehicle was not road worth due to large panels and other items handing if not falling off the RV. I said are you kidding? He answered why?, I replied are you now joking? He said no. I said you drive the RV and ill follow in your truck. He refused and said I can't do that, and I said I am not willing to kill someone should these parts fly off and hit someone. Mind you it was 10-15 degrees below zero at the time. So I was forced to secure the parts so I did not kill anyone. The adjuster sat in his warm truck.and watched me secure all the parts for the trip to the shop.

The shop wrote an estimate, the adjuster requested I fax it to him, but he failed to mention the fax number on his card was disconnected. I had to wait 4 days in a parking lot and nearly froze to death, after several calls to the adjuster, he decided to call back. He stated that The fax number was to a office that closed down a year ago. And he gave me the correct fax number. It's my belief this is a tactic to delay payment. When he received the estimate he called and started asking me questions about the estimate swaying toward the denial of damages.

I have been dealing with this incompetent lazy kid for over a week, while I'm disabled in a parking lot in subzero temps for over a week. And still no result, I can go on and on how this companies main concern is to procrastinate the claim. I will file lawsuit for far more than this claim.should have paid. I will also make it a full time job to make sure no one else falls in their trap.
     
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Likesbeefpies on 12/18/2013:
Funny how everyone sees lawyers as bloodsuckers but we just act on the wishes of people - you want, we act (usually)
OP curious as to the basis of your lawsuit.
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Progressive Lies
Posted by on
Rating: 1/51
OHIO -- I cannot understand how a company as large as Progressive has decided to force insurance agents to rate all their insured's who are businesses as one rate the highest rate they have no matter what type of business they have. Progressive also stated that if a business has a particular type name they will rate them based on their name no matter what they do in their business and how much you prove them wrong.

Today a lot of business owners have DOT #'s and are required to have other federal # and Progressive has stated if anyone who have these items they will be rated the highest rate they have even though they are not the type of business. Progressive also stated we as agents have a guideline to follow with Progressive but nowhere in this guideline does it state no matter what type of business you are or if you have federal # you will be rated the highest rate with Progressive which is triple or almost quadruple.

Also Progressive has said agents represent them, well last time I looked I thought we represented the insured. If an insured calls and tells us what type of business they do and provide proof is that not enough Progressive? Are you so greedy you don't give a care about anyone. You say it does not matter what type of business they are, you will use the highest rate will and they will still be protected. Then how come other carriers don't think that way? Is there not any way to stop this lying company and all their misrepresentations on the TV and infomercials. Come on someone?

I was told since I deliberately disobeyed them and if I do not rate my clients with their high rate I can no longer write for them because I am not protecting them, Progressive. This is sad. Force an agent's hands and say to keep your appointment with Progressive you have to rate all your business clients with our highest rate no matter what and if not you can no longer write with us. OMG!
     
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Old Timer on 10/31/2013:
Progressive needs to gouge everyone they can in order to pay for all those lame Flo commercials.
Soaring Consumer on 10/31/2013:
If this is true I suggest contacting your state's insurance commissioner and also hiring an attorney to engage a whistleblower lawsuit against the company.
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Terrible, Expensive, Hidden Fees, Difficult to Deal With
Posted by on
Rating: 1/51
I've had Progressive for 2 years. It was a relationship that started off well, but only went down hill. When it started, it was a nice low rate compared to other companies. I paid the 6 months in advance to get the discount. Then I switched to the month to month and discovered I could get text alerts when my bill was ready. I was very pleased, except after 6 months they stopped and I was unaware when my bill was ready and missed payment. It was extremely stressful being unaware when the bill was ready, although I knew it was usually the 20th, it would have been nice to continue to receive the reminders. Also, frequently parts of the website just would not load, making it very difficult to pay online. So after another 6 months I thought I should just pay the next 6 months in advance again so I wouldn't have to try to remember every month or rely on the availability of the website. I went online and selected to pay for my last month and the next 6 months, entered my credit card information, and clicked through. I received no indication that anything went wrong.

Today, a month later, I have received an email stating that my policy has been canceled and that I still owe them for the last month. I am extremely dissatisfied that I was not warned that my policy was going to be canceled. It is uncomprehendingly frustrating to have the money to pay a company but have to go over hurdles to get them the payment. I checked my bank statement and no money was charged even though I ended the transaction without any issues. The insurance is constantly going up even though I have only had one fender bender (a decal on the front of my truck hit the work box attached to some other guys work truck) and was told it would not increase my rate. It is just starting to make me feel rather scammed.

I highly recommend you DO NOT use Progressive. And if you decide to for your first year, shop around your second because other companies will give you a larger discount for having it. Unless of course, Progressive's ineptitude results in a lap in coverage.
     
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trmn8r on 06/23/2013:
I use the old, boring, yet reliable method of paying twice a year - using paper statements and sending a paper check in the mail (or dropping it at my State Farm office).

I don't own a cell phone, and when companies ask if I want to go "paperless" I politely say "no thank you". My telephone and utility bills are auto-deducted from my checking account, in which I leave a safe buffer of cash.

Sometimes the old way is a better and/or less stressful way. In my opinion bill payment is one.
DebtorBasher on 06/23/2013:
8er, 8er, my 8er...same here. I've never gone paperless (What if the computer goes kaput?). And I pay my State Farm twice a year as well. Great minds think alike!
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Poor claims decisions and rude, arrogant employees
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- Jan of 2012 there was a very minor accident in a private parking lot where in backing up at night in the rain, the corner of my bumper impacted the top of the bumper of another vehicle. The other vehicle did not have its lights on and therefore I did not see it coming. The damage was very minor a 3 inch scratch on the top of the bumper which resulted in about an $800 repair. The adjuster from my insurance company, Progressive, charged me with the accident and paid a No Fault claim which resulted in my rates doubling. I had reported to the adjuster, Mr G, at the Knoxville, TN office what had happened including the other driver did not have his lights on. I heard nothing back from Progressive at all and did not worry about this because it was and should have been a no fault situation. No one ever came and looked at my vehicle at all. In May of 2012, I received my renewal notice and was floored because my rate had doubled. I called to find out why and was told that Mr. G had charged me with the accident with 3 points and had paid the claim. I talked to Mr. G who was very arrogant, telling me it was his decision and he wasn't changing it. He said the other driver said he had his lights on. This is my insurance company. He refused to do anything at all. In trying to get help, I found that all the contacts I was given by the company where his supervisors in the same office with him and all I was told by everyone was I had to talk to him. I did talk to KG in another office (she is over the Knoxville office) and she told me I had to talk to Mr. G too. All I got was the run around. So my insurance company paid a claim they should not had paid in the first place, took the word of the other party over their client, did not communicate this information with their client, and even now, gives the same run around and chain of command to file complaints to. This is horrible customer service along with very poor company structure to deal with problems caused by a claims manager. Everyone makes mistakes and they can be corrected, but not Mr. G. I would steer clear of Progressive.

BTW, am still waiting for a claims check in March of 2013, for an accident that happened in Dec. of 2011. That is another issue.
     
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spiderman2 on 03/20/2013:
As far as insurance companies are concerned, the person backing up has the responsibility to yield to any traffic. If you collide with someone when you are in reverse, it is your fault. This would happen with any insurance company.
sigh... on 03/20/2013:
with all insurance companies, if you are backing up and hit something, it's YOUR fault. Doesn't matter what the other was or wasn't doing! Sorry...
trmn8r on 03/20/2013:
I don't believe it matters if the car had its lights on if you backed into it - you are responsible. That's just my logic.

Additionally, I would ask if there was an independent witness.
onlooker on 03/20/2013:
And in the long run - to the insurance company it was probably cheaper to pay than to fight or discuss further with you.

You were backing up, you hit them, it does not matter how you 'justify it'....rain, dark, no lights...your company paid, and now you do.

It does seem that you could have had some help at the time - note independent witness comment above.
It is a bummer.
Critical_level2 on 03/20/2013:
I agree with the others. The weather and if the other vehicle had its lights off are not a valid excuse for backing into it. You should have had a police report made, then you would have proof that his lights were on or off.

Most times if the damage is under $1,000, it is cheaper to pay it yourself instead of getting the insurance company involved.
BigAl on 03/20/2013:
To help clear the point up about whose fault it was just substitute the "other car" with something else such as a person, a baby stroller, a light pool, a trash bin etc.
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Raised Rates and renewed policy without concent.
Posted by on
Rating: 1/51
HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew.(There were no changes in the policy other than the rate, no claims or traffic tickets) I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven.

I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.
     
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clutzycook on 01/23/2013:
Most insurance policies, as far as I know, will automatically renew unless you call them and say "I want to cancel effective (insert date here)." Did you call your agent or the company?
leet60 on 01/23/2013:
You may want to check your original policy. Many policies have included a caveat that the policy will autorenew unless you specifically contact them to advise you do not want this to occur.
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Rude Lying Claims People at Progressive Insurance
Posted by on
Rating: 1/51
MAYFIELD VILLAGE, OHIO -- Rudest people ever crooks from owner down 2 claims people. Peter [snip] is stupid or just doesn't care how these crooks that work for him lie, cheat and steal from people. The same people pay him millions of dollars every year. They spend millions on that stupid Flo commercial and won't fix or pay 5 or 6 thousand to take care of paying customers. These people will be out of a job someday you can't lie. cheat and steal from people forever. Claims people sent my car to three of their preferred shops. My car was never fixed to satisfactory running condition. Really rude people at Progressive. liars and thieves.

Jim
     
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clutzycook on 10/23/2012:
Depending on the damage, some vehicles can never be repaired back to the way they were pre-accident no matter how much money you throw at them.
trmn8r on 10/23/2012:
Why was the car sent to three different shops? What was not repaired that you felt should have been, and what was the explanation when you complained?
ruthjim65 on 10/25/2012:
trmn8r they keep wanting me 2 take it 2 another shop I told them 3 is enough if 3 shops cannot fix it maybe it cannot be fixed.they don't care about anybody,s car they get bonuses for all the money they cheat the customer out of.I was talking 2 an honest claims person he told me all the tricks claims ppl use 2 cheat the customer delay don't pay deny the damage .this claims person told me they make good money but they are so greedy they cheat the customers every chance they get.
jim on 02/01/2013:
progressive rude dishonest claims ppl cheat and lie and steal from honest customers renee lewis liar and a thief
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Botched Repair/Ripping off customer in concierge service centers
Posted by on
Rating: 1/51
WEST PALM BEACH, FLORIDA -- Car went in for minor front end repair from an accident; 2009 VW Jetta Wolfsburg. Came back with hood and lights all wrong. Hood seemed too long/hooded over the headlights. It appears they used non-oem, perhaps used/refurb parts. Doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking battery out either. Stereo doesn't work now, which was working when I dropped it off, but of course the stereo now not working as soon as I pick it up is all just a big coincidence. What a crock.
Please, whatever you do, do NOT take your vehicle here for any type of repair. They not only send it off to a repair shop that does a poor job, but also do not care and do not stand behind their work.
My wife noticed the front end looked goofy as soon as she saw it... You're telling me their "professionals" (I use the term loosely) didn't notice what my accountant wife picked up on right away?! It's not even her car...

I'll update once we get the assessment from a real shop. Plan to also send that report along with our paperwork to the Attorney General in FL. People have to be complaining about this other than just us...

The shop they sent it to isn't even registered with the BBB!!!! This is what we get from an insurance company we have been with for almost 10 years and never had a claim?! STAY AWAY FROM PROGRESSIVE SERVICE CENTERS - THEY PURPOSEFULLY TELL SHOPS TO USE NON-OEM/USED/REFURB PARTS AND COULDN'T CARE LESS WHAT HAPPENS TO YOUR CAR. THEY WILL ALSO STILL CHARGE YOU AS IF THE SHOP DID A TOP QUALITY REPAIR!

The guys working there are NOT repair/automotive trained personnel. They are there to do the paperwork and get the cheapest local shop to do the minimum repairs on your car while still charging you as if they are from a real dealership or autobody shop. We made this mistake by not researching it before we agreed to them "handle" our repair for us because it would be "so conveneint".

We were 2+ weeks without a car, got it returned with a goofy looking front end full of crap parts and our premuim stereo no longer functioning. THANK YOU PROGRESSIVE FOR SERVICE BEFITTING A LONG TIME CUSTOMER! I'D RATHER PAY MORE SOMEWHERE ELSE THAN GIVE THEM ANOTHER $1.
     
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ruthjim65 on 11/01/2012:
dirty liars and thieves progressive top 2 bottom
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