ORLANDO, FLORIDA -- Recently...6/8/13 one of your customers was at fault and hit my car. I ended up with car damage and needing therapy for my back. You gave me a car to drive while you were fixing mine. I was called 4 business days after the date I was told I would be followed up with. Then when I call back to confirm I will be picking up my car I cannot get a person. I leave a message what was not received. When I get there I wait 30 min (in a lobby that only has one other customer in it). Apparently my car was ready but not washed. Then I am expected to fill up the gas tank. Your client hit me, inconvenienced me, now you are going to inconvenience me as well and expect me to fill the car with gas. You gave me my car back with low tire pressure. I didn’t give it to you that way. Nor did I give you my car with the tail light out (on the side I was hit).
1 Replies - Latest reply on 06/21/2013Add reply
The $43.00 it cost me to fill up your tank in so little compared to the amount of money you may have received from me one day or from a referral by me for auto insurance. I expressed this to your customer service department. Their response, “Sorry, you have fill it up or the charge is something like $6.00 gallon.
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.
1 Replies - Latest reply on 06/20/2013Add reply
I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't.
Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore they can deny all your claims and keep your money in their pocket!
BUYER beware!!!!!! If you do not understand insurance you need to ask questions!
Why in the world is that man SCREAMING---LOUD & LONG in the Progressive ad? I can't mute fast enough.
1 Replies - Latest reply on 07/15/2013Add reply
They will NEVER get my business unless I'm allowed to scream at the service operators.
When I first saw the Progressive commercials it was ... OK. Of course, not long after, they became a drudgery. It is an understanding when you are trying to reach customers to purchase product that you ... read full review7 Replies - Latest reply on 07/04/2013
IDAHO -- I was rear ended from a person insured by Progressive. After a week or two of waiting for them to get back to me, they told me to take my car to Lithia Ford in Boise to get an estimate. We did only to ... read full review3 Replies - Latest reply on 12/20/2012
Price spike on auto insurance
WEST PALM BEACH, FLORIDA -- So I've been a valued customer according to Progressive. hmmm... well two months ago I look and see a slight increase, so I call them. I talked to a woman, or should I say puppet. I ask why the increase? ... read full review5 Replies - Latest reply on 10/25/2012
The Worst Nightmare for a Customer
UNIONDALE, NEW YORK -- Well, be careful with this people cause they can give you a quote now, and that payment can change 5 times on a month. That's what happened with me. I have a quote at first for $129.00 beating Geico for ... read full review3 Replies - Latest reply on 04/29/2012
DON'T BUY PROGRESSIVE
I have had Progressive Insurance for 6 months. Just this week was in a minor fender bender, other car fine mine had minor damage. Called into 800 number and gave description of event. Was called next ... read full review2 Replies - Latest reply on 11/24/2010
MAYFIELD VILLAGE, OHIO -- When given a quote for my 2007 Hyundai Sonata on line I could not believe the price. For a 6 month policy on the high end of basic amounts I was told $3,796.59 I called the number given and spoke to an agent about the mistake on a years policy and he told me that was for 6 months. The year would be $7,593.18. I told him he was nuts to be $5,000.00 higher than anyone else.
Called the main office in Ohio and spoke to someone in the head office that the man in Florida had made a mistake on his price and was told it was a correct quote I said how do you exist with all that advertising on TV with such prices and was told I live in Florida with HURRICANES that why-- - my tracking #[snip]
BATON ROUGE, LOUISIANA -- February 12th 2007 a man willfully ran a red light in Baton Rouge and ran into our car.
My wife was injured in the accident, displacing 4 disks in her back and breaking her collar bone.
Because we work ... read full review5 Replies - Latest reply on 06/09/2010