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Progressive Auto Insurance Consumer Reviews - Page 5

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I got rear ended by them and they're harassing me
By -

CALIFORNIA -- I received a letter demanding my appearance in court. I am not sure what this is in regards to since I have taken care of my cars damages through my own insurance company. I paid my $250 deductible and I paid for my own rental, the insurance companies are supposedly dealing with each other.

A couple of weeks after the accident I received a series of harassing unprofessional phone calls from the other parties supposed insurance company "Progressive".

Progressive refused to disclose any insurance information. They wouldn't give me the policy number or anything. I was the one who was rear ended and I was unable to get any information from them. After the third call from Progressive, I asked them not to call or contact me and that I will go through my own insurance company, State Farm.

I went through my own insurance company. I had my car serviced the bill was minimal less than $550 in total damage. I even chose an inexpensive rental that I had for four days. Please note that I drive a new Lexus and I went for the inexpensive rental and I didn't have to but I did. The collision center gave me a guarantee for life for the paint repair on my car so I didn't end up getting a new bumper.

After reading the letter of complaint from the Sheriff's department and my demand to appear in court I still feel that I am being harassed by Progressive Insurance Company.

Unfortunately I cannot make an appearance to court date. I purchased non- refundable airline tickets. I will be out of the country and then New York.
I have attached:

  1. My insurance card information for 16028(c) V.C. plus $10 correction.
  2. Collision repair invoice
  3. Rental car invoice
  4. Copies of my flight reservations

I hope the attached information clears me and my need to appear in court. I have clearly become a victim of harassment from Progressive Insurance Company. I still have not been reimbursed by them for my $250 and rental car charges.

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Do Not Cover a Brand New Car With Progressive Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIMA, OHIO -- At first glance Progressive seems to cater to every whim making repairs process painless and they do accomplish this at first glance. They come to you, give you an estimate, they enlist car dealerships to do body work and offer you a warranty on work as long as you own the car (as long as you keep the paper stating this). But it has limited to repairing the poor workmanship to twice and that seems to be at their discretion as though they are doing you a favor.

I had hail damage repainted much of the car being 24 months old at time. The paint job was horrible very uneven. The clear coat peeled twice and took me 60 days to argue the re-repair of it the dealership paint shop and some of the hail dents fixed prior re-popped. I later found 4 pieces trim was left off. They didn't remove windshield to repaint and was paid for it, over spray on seals.

Note the Progressive claims adjusters is not there to catch mistakes. They don'€™t represent you but have contracted the dealerships at next to no profit contracts which gives dealerships or paint and body shops they use no inclination to do the work right but at the cheapest way and not the correct way to do the repair. (Had I not used one of their contracted repair companies™ I would have fallen way short in all other estimate payments because doing the repair the correct way cost more.)

I was told on the 3rd clear coat pealing repair by the claims adjust that they remember the company who did the work now out of business and she argued to the company how badly they did the work and the high number of recalls on work done. Note when they repainted the front quarter and re-clear coated it they put new pin striping on top of the un-removed old striping. There was ruins in the paint with poor attempts to buff out and this was a different car dealership paint shop who was in business for 20 yrs. I have seen work they are very capable of and work they are bare bones profit bidding on to fill shop time.

The type of work I got I complained to Progressive and they cut me a check for what they paid contracted pricing. And I took my car to my place of choice to have work done but their amount only covered 65% of the bill. A lot of wine song and dance and seemly merriment catering to my every whim at first. It's not until the next morning when the wine wears off you found your toes was stepped on to the point they broke several.

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Hire an Attorney
By -

I was hit by old dump truck (covered by Progressive) while driving on the interstate. It put me in a spin and I t-boned a pickup and then ended up down an embankment backwards. He kept driving down the highway until something flew off his truck and struck the Honda that had been behind me and witnessed my accident. She told him what he had done to me and he drove back to the site of my accident. The State Police found over 15 violations on the truck and towed it away.

I suffered neck and shoulder injuries. I tried alleviating the pain with 6 months of physical therapy until the therapist referred me to an orthopaedic surgeon. I then had shoulder surgery to fix a separated shoulder and several tears in the labrum.

I kept my insurance company informed of my medical progress and didn't even talk to Progressive. They called me and I told them I was under a doctor's care and would contact them when I was released. I decided to hire an attorney and was glad I did. I gave them all of my paperwork and he got me an excellent settlement. There is no way I would ever attempt to collect from any insurance company when I'm involved in an accident. Sure the 1/3 the attorney gets really sucks but all insurance companies will screw with you at every turn.

Also - the medical coverage on your own policy is worth every penny! I collected $10K + $10k because there were two vehicles involved and my medical bills were over the $20k mark. I had never had medical coverage until I was covered under my 2nd husband's policy. Now, I will never drive without it. The medical coverage is not subject to subrogation (sp) even though my health insurance company attempted to collect those funds. My attorney didn't even get any of the $20k! Pay the extra for that coverage. Just my 3 cents worth!

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Progressive...Insurance you CAN'T turst.
By -

KNOXVILLE, TENNESSEE -- Progressive auto insurance does not care about the well being of their customers and will lie to get get out of paying to have your car repaired.

I was in a car accident August 2006. I ran off the road, into gravel, twice before losing control and having my car spin into a guard rail. The accident didn't involve anyone else and I suffered no bodly damage. After I get my car semi-repaired from the body shop Progressive suggested, I have since had to take the car back 3 times for problems they didn't repair correctly (leaking trunk, door won't open...the list goes on and on). But now here's the Kicker...I also 3 bent rims on my car, bent so badly I cannot saftly drive my car. One insurance officer says Progressive's not responsible for fixing that damage that happened in the wreck because there was already "scuff marks" on the outside of the rims and to replace them (making my car driveable) would be "better-ment" making my car better now than before the wreck. I said I'd take re-furbished rims, they didn't have to be bran new, as long as they fit my car I would be satisified. NO response, they won't even compromise. My case has now escalated and now that I'm talking to a manager, he says it's out of there hands because I didn't describe the problem with the rims clearly and in a certain amount of time. Saying that the damage is new and that is wasn't there when I picked up the car from the body shop originally...basically calling me a liar.

All you get is a run-around from Progressive and a headach. They don't care about you, your car or how low they they have to sink to get out of giving customers what they owe them...what the customer paid for.

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Raised Rates and renewed policy without concent.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.)

I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.

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Former employee
By -

I worked for Progressive for 7 years. I saw so many problems and mistakes I would never insure with Progressive. Their call centers are like a human factory. Progressive's advertising is a huge scam. They claim to give you the price of other companies as well as Progressive. What people don't realize is when you get a quote your credit is checked. If you have bad credit, amazingly the prices of the other companies are LESS than Progressive.

What it really means is Progressive doesn't want your business, so they throw you to another company. If your credit is good, then the Progressive quote is always LOWER. The call center reps are treated like robots. Every call is recorded and reviewed. They will give a bad review if you don't say the exact wording in the scripts they provide. I even had a manager follow me into the restroom to check and see why I wasn't on the phone. They have all these ridiculous measurements such as your average handle time (how long you are on the phone with a customer), your available time (how long you are not on the phone).

Every single word you say is reviewed and judged. It's all about taking as many calls as humanly possible. Most every caller is upset about something, price, service, etc. Working an 8-hour shift leaves you totally drained and exhausted from arguing with customers all day long. Stay far away from Progressive.

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Auto Accident
By -

FT WORTH,, TEXAS -- I am writing this complaint on Progressive Auto Insurance. My pickup was hit in our parking lot by a lady in our complex. When I talked to her, her reply was that "I don't think I hit your pickup." I showed her the red paint that was rubbed off of her bumper onto the side of my pickup, I ask her if she going take of it. Her reply was no.

I turned it on to my insurance and ask if they would talk to her insurance co.(Progressive) which they did. I talked to her claim representative and he had me go and get an estimate. I ask him he wanted me send the pictures that I took of both vehicles, he told me that he didn't want to see them.

He called me the next day and told me he declined the claim because, number one the lady said she didn't hit me and, number two there was not a police report filled (police don't investigate accidents on Private property). I told him this, but he still declined the claim. They (Progressive) to this day has never looked at my pickup. It has been over 30 days since the accident. Thank you! FED UP.

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Wrong Way DUI Driver Hit Us
By -

If you have Progressive insurance, cancel your policy. A drunk driver hit our brand-new car while driving the wrong way on a one-way street. Progressive got us a rental & repaired our car in less than a week. We were told that we would get our $500 deductible back once "we gave them a police report" to clearly identify who was at fault. My car is not the same as it was before it was hit & the uninsured motorist part of our CAR INSURANCE only covered bodily injury not my car.

When I asked them about this odd coverage, they said my husband has to tell them that he wants that coverage. Last time I checked, full coverage was supposed to cover everything in full. Progressive insurance FAIL! This whole experience has cost me time, frustration and $560.

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Progressive Insurance Claim? Better get a LAWYER
By -

A Progressive insurance driver decided he liked my lane better than his. He was looking in his rearview just as I was passing by and shot out into my lane. I swerved to avoid him unsuccessfully. The officer found him at fault but because the guy was being such a jerk the officer only gave him a warning citation for unsafe lane change. The officer caught him in a lie and noted it. It was diagramed fairly correct. But since there are no "witnesses" and two statements Progressive won't pay my claim. I am not going to claim this on my insurance so my rates go up. I am not going to just give up. So I'm going to find a lawyer. This is crazy.

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You May or May Not Be Covered for Theft
By -

Just last week someone unlocked our rear storage compartment on our RV and took 2 large tool boxes, essentially every tool we own. We made a police report and we contacted Progressive. They took photos and then asked us to submit a list. In the meantime they were to get coverage information from our particular state. Turns out the tools, and there were a lot of them, came to a current value of around $2,000. We had been paying for $15K in personal effects coverage and thought we'd at least get some sort of settlement.

When Progressive found out the total value they declined the entire claim. They pointed to the term that states there must be "evidence of forcible entry". Since the thief either had the ubiquitous C751 key or knew how to pick the lock, we had no physical damage to the RV door. No evidence so no offer, period. One would think the company would rather have a happy customer by at least making some sort of offer than losing the customer altogether.

So had we actually been dishonest and knocked out the lock on the door after the fact we would have been paid for both the missing tools and the door repair. But the fact that we were honest we got hosed. So a warning to all RV owners, if someone gets into your RV and takes your stuff make sure there are signs of entry. Oh and make sure you change out all those C751 locks.

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Progressive Auto Insurance Rating:
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1.3 out of 5, based on 42 ratings and
133 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
www.progressive.com
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