Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed me that as long as I sent in the minimum due there was no issue. I told her I would be sending in the total remaining balance and confirmed the method of payment and the mailing address. A week later, I receive a notice that my policy has been cancelled.
I call in only to hear that the representative made no notes on the account, and since they have no "proof" that I called (because phone records apparently are useless) they would not be able to assist me in any way. Manager was by far the RUDEST customer representative I have ever spoken to in from ANY company. He said it was "out of the realm of possibility that he would do anything to help reinstate my policy" and that they had mailed me back my check. He said there were only 3 people who could have taken my call, but that it was not his job to ask them about it, because legally he didn't have to. Said to me "There is nothing that I will do for you mam, I suggest you hurry up and try to get another policy, because you are driving completely illegally right now"
Then stated that he had nothing else to say to me and this conversation was serving him no purpose. Sorry that I tried to give you my business and money!! I don't know who is worse, the friendly idiot or the jerk manager!?!
ORLANDO, FLORIDA -- Recently...6/8/13 one of your customers was at fault and hit my car. I ended up with car damage and needing therapy for my back. You gave me a car to drive while you were fixing mine. I was called 4 business days after the date I was told I would be followed up with. Then when I call back to confirm I will be picking up my car I cannot get a person. I leave a message what was not received. When I get there I wait 30 min (in a lobby that only has one other customer in it). Apparently my car was ready but not washed. Then I am expected to fill up the gas tank. Your client hit me, inconvenienced me, now you are going to inconvenience me as well and expect me to fill the car with gas. You gave me my car back with low tire pressure. I didn't give it to you that way. Nor did I give you my car with the tail light out (on the side I was hit).
The $43.00 it cost me to fill up your tank in so little compared to the amount of money you may have received from me one day or from a referral by me for auto insurance. I expressed this to your customer service department. Their response, “Sorry, you have fill it up or the charge is something like $6.00 gallon.
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.
I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't.
Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore they can deny all your claims and keep your money in their pocket!
BUYER beware!!!!!! If you do not understand insurance you need to ask questions!
BRONX, NEW YORK -- I bough my GMC Terrian and my Progressive policy in full. Progressive asked me to fax my marriage certificate and driver's license and to get a photo inspection. I received the request for photo inspection the Friday before memorial day, and was told I had 5 days to complete. The email was received after 4pm-day 1. Saturday day2, Sunday day 3 and Monday day 4, all of the references for the service given to me by Progressive were closed due to the holiday. Tuesday day 5, none of their references were open after I got off work. I called them they said I had until the next weekend. I had the inspection done Friday 5/31 and faxed the documents. I received cancellation notice again and again. So I faxed it again and again. They actually canceled my collision and refunded my account for the coverage. I literally was am the phone with them twice a week every week since I got this policy. I even downloaded a scan to fax software and they still don't have my documents. I've emailed them the scanned documents and they still don't have them. I was told my coverage was reinstated because the third party responsible for processing the photo inspection was delayed in submitting the documents. I tried to pay back the money returned to me to secure my coverage and Progressive told me that they couldn't accept my payment because my policy is on hold until they get the documents. Thoroughly frustrated! I did everything thing they asked me to and have run into brick wall after brick wall.
NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another family members vehicle. I was clear in the fact I wanted full coverage to cover the vehicle I would be operating and would cover any vehicle or property to which I might encounter in an accident. The Progressive Agent informed me that since I did not own a vehicle, I should purchase coverage under a "Non-Owner-Operator" Insurance policy. I was advised that such a policy would in fact "fully" cover me and any vehicle I would driving.
Recently during a heavy rain storm, I was driving my dad's pickup when it left the road, and I crashed into the interstate guard rail, causing extensive damage to the truck, I was not injured. Upon contacting the Progressive company, I was assured
that the accident would be covered, my dad's truck would be repaired. Later I was contacted by the company and informed that there were numerous exclusions, found on pages never furnished to me, plus the policy coverage was so limited, their own representative stated "They never pay claims on such polices". So what they sold me
and what I had was totally different. The policy of the company seems to "Bait and Switch".
MIAMI, FLORIDA -- Tonight I called and cancelled my Progressive auto insurance. After 8 years of Progressive, the rates kept going up more and more every renewal. Today, they asked for $3300 every 6 months for our premium. Accident free for more than 10 years. No tickets, good driving record. Progressive claims it's because of the state. Well, Geico was able to insure both vehicles for $1291.00 every 6 months (same coverage) I do not recommend Progressive as they consistently will give excuses for the rate increases. Very disappointed I had to leave them. Liked them as a company, but felt like I was getting taken advantage of. Tried to reason with them, but they didn't want to hear it. When I cancelled, I was treated like a number. Basically felt like they weren't losing a valued customer.
Told representative to please pass info along that as I stayed longer with Progressive, the rewards and discounts are to be better.
I was clarified as a diamond. What does that mean...I guess that I have to pay for like diamond prices for coverage. All I can say is shop around. I did and saved $2009 every 6 months.
BROOKLYN, NEW YORK -- Been with Progressive for a year and a half since getting my motorcycle. Growing up on Long Island and living/working in NYC area I have a bike for recreational used to ride with friends and family on Long Island that have bikes. As such I keep my bike on LI. All was fine until one day their system screwed up and changed my garaging zip code from LI to my new city address, tripled my premium, and said payment was due in a week, and that I had not responded to a previous request for proof of garaging address. First I never received such letter, second are they crazy with 1 week notice on such a change! And third, it was their mistake. My garaging address never changed! When I explained that while I moved in the city area my garaging has not changed and is still on LI and that is what I reported, they told me they would take care of it. Then they told me they couldn't. Then they apologized and said they fixed it and I have no change in premium. Then they wrote back demanding proof that I live or pay bills at my garaging address when they already know it is garaged at a friend's place (or at my parents place) on Long Island and that I don't pay bills there! Worst experience ever!! I supposed if I get a boat and keep it in a friend's backyard they would charge me as if I kept it in the East River or the Hudson!
WINDSOR LOCKS, CONNECTICUT -- Buying from Progressive insurance, big big big mistake. They are the industry worst for claims, you would do better to open the window and throw your money out of it on the highway. After you have an accident you have a better chance of looking for your money on the side of the highway then getting paid for your loss from Progressive.
OAKLAND PARK, FLORIDA -- I had my 2 cars scratched by vandalism in Oakland Park Area, I claim the insurance ( Progressive ). They offer do the Job by them self or do for somebody else. I decided to do with them and I had the worst experience.
The service and at the first look was everything OK. When they delivery back my Mazda I had to return to service due a very bad painting...they fixed. When I received my Jeep the car was missing the original emblems, I had to return the car back, its took over 20 days between contact with auto-shop and checking pictures to everybody see I had reason.
Now I got a flat tire and I discovered the original rim was replaced by another one. Those guys stole my Original Rim replaced by regular one. Now I am coming back with Police.
About Progressive stay a way from this Company and what they offer.