Progressive Auto Insurance Consumer Reviews - Page 5

MAYFIELD, OHIO -- I was refinancing my Home and was told my insurance was high. I looked around for quotes, and because of the Auto Insurance was with Progressive my wife wanted to use their Bundle. Info was exchanged over the phone and I was given a policy that cancelled my existing policy. Within the month I received a letter that they had sent out an inspector who looked at the outside of the house, and based on his inspection they cancelled my insurance.

There was a 12' Lilac bush that touched my gutter, and a screw that was holding a piece of siding in place (That was there when I moved in 7 yrs ago, because I didn't put it there, and it passed the sales inspection, and three appraisals). Basically, they did not want my business, but the agent on the phone had no problem canceling my current policy. DO NOT USE PROGRESSIVE BUNDLE PRODUCT.

WEST PALM BEACH, FLORIDA -- Car went in for minor front end repair from an accident; 2009 VW Jetta Wolfsburg. Came back with hood and lights all wrong. Hood seemed too long/hooded over the headlights. It appears they used non-oem, perhaps used/refurb parts. Doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking battery out either. Stereo doesn't work now, which was working when I dropped it off, but of course the stereo now not working as soon as I pick it up is all just a big coincidence. What a crock.

Please, whatever you do, do NOT take your vehicle here for any type of repair. They not only send it off to a repair shop that does a poor job, but also do not care and do not stand behind their work. My wife noticed the front end looked goofy as soon as she saw it... You're telling me their "professionals" (I use the term loosely) didn't notice what my accountant wife picked up on right away?! It's not even her car... I'll update once we get the assessment from a real shop. Plan to also send that report along with our paperwork to the Attorney General in FL. People have to be complaining about this other than just us...

The shop they sent it to isn't even registered with the BBB!!! This is what we get from an insurance company we have been with for almost 10 years and never had a claim?! STAY AWAY FROM PROGRESSIVE SERVICE CENTERS - THEY PURPOSEFULLY TELL SHOPS TO USE NON-OEM/USED/REFURB PARTS AND COULDN'T CARE LESS WHAT HAPPENS TO YOUR CAR. THEY WILL ALSO STILL CHARGE YOU AS IF THE SHOP DID A TOP QUALITY REPAIR!

The guys working there are NOT repair/automotive trained personnel. They are there to do the paperwork and get the cheapest local shop to do the minimum repairs on your car while still charging you as if they are from a real dealership or autobody shop. We made this mistake by not researching it before we agreed to them "handle" our repair for us because it would be "so convenient".

We were 2+ weeks without a car, got it returned with a goofy looking front end full of crap parts and our premium stereo no longer functioning. THANK YOU PROGRESSIVE FOR SERVICE BEFITTING A LONG TIME CUSTOMER! I'D RATHER PAY MORE SOMEWHERE ELSE THAN GIVE THEM ANOTHER $1.

On a beautiful clear day, my Grand Cherokee Limited was struck in the rear by a driver insured by Progressive. The police came and issued a ticket to the Progressive driver for traveling too close. Not for "texting while driving" which is a crime in this state. But the Progressive driver admitted liability and fault with no attempt to lessen responsibility. Their car was totally destroyed.

Then came the Progressive trickster. They offered me a "settlement" that was lower than the cost to repair my vehicle. I found that the Kelly Blue book placed the value of my Grand Cherokee at 7800.00. I was told that if the value of the repairs were greater then the value of the vehicle, then the vehicle would be declared a total loss. From a highly rated repair shop, I got an estimate of 7200.00. LESS THAN the value Blue Book Value of my Jeep. There should have been no problem.

The Progressive Trickster said that Progressive does not use the Blue Book, they use NADA, which had the value of a similar vehicle at 5725.00. The problem was that the price quoted was for a different engine and different body style.

I obtained a Market Valuation Report for my Jeep, which is a lengthy for very fair market appraisal for a vehicle. It showed the value to be at 7300.00. Again lower than the repair costs. I was then told that if the repairs exceed 70% of the value of the vehicle, then the vehicle will be declared a total lost. BUT... The Progressive Appraiser gave me a repair quote of $5000.00. The Progressive Trickster said that Progressive had to take the HIGHEST repair estimate, which means they IGNORE their own appraisers.

After too much time being spent as a victim of a Progressive Policy Holder, I took the issue to my own insurance company. They will issue me a check that is very close to the repair cost and go after the money from the driver of the Progressive client. In my own opinion, Progressive Insurance used any tricks, deceptions, misleading statements or half truths to keep from paying a legitimate claim. I wonder how badly Progressive treated their own policy holder.

My advice is the same as others I have seen, if you are hit by someone who is UNFORTUNATE enough to be paying Progressive for insurance, go to your own company first. They should go to bat for you and help make things right. My state has a new law that is the culmination of years of insurance company abuse against its policy holders by unreasonably denying of delaying the payment of valid claims. The law requires insurance companies to pay DOUBLE damages if they don't pay what they own when they owe it.

4 years ago when I first bought Progressive, I chose the company because they gave off an honest impression. I knew that my rates would be high at first especially since I already had a fender bender on my record. As 2 and 3 years passed by without any decrease in my payments, I remained patient thinking it was because of the accident I had before joining them and eventually they would respect me as a valuable customer who always made his payments.

After this infraction expired from my record I naturally assumed I would see a well deserved decrease in my premium when it renewed. I did not however and that prompted a customer service call to find out why. The lady I spoke with was very nice and professional, (kudos to her) she figured out a way to cut my premium by eliminating some excessive coverage. She took me down to the minimum legal coverage amount of liability and my premium was lowered over $150. I was very happy after and progressive was at the top of my list.

3 months later my policy was renewed. I was shocked to find my premium cost had gone right back up to $700, worse so because my coverage remained at the lowest amount. I was paying the same amount 6 months before for higher coverage options. This of course prompted another call.

I had to seriously probe the reason for the bill hike up from the guy I talked to. He eventually spilled the beans. He told me it was probably increased again because I had bad credit. He was right, later in the year when I checked my credit report the few companies that searched for my report included Progressive. This company completely generalizes you. Their statistics tell them that people with bad credit are bad drivers.

In all honesty even though I have bad credit I am a good driver. I had one fender bender in 2005 and have never got a speeding ticket. I can barely help the fact that I have to pay my rent and bills and don't make enough to pay off my debt. This has recently changed and for 6 months I have been working 2 jobs all day and night to barely get ahead. I am slowly repairing my credit now. This to me though is incredibly shady and bad business practice. I only have a couple months left to pay these corporate jerks and I'm doing my research to find another institution that is in no way related to Progressive.

Have you seen their new lame commercials. One of them even says "do you own a house? discount" bla bla bla.
I am hoping the bad karma of this policy will float their way soon and they lose all the poor people paying extra for the wealthy people to get discounts. This is very backwards.

DES MOINES, IOWA -- On September 23, 2008 I was involved in an accident with a motorcycle where the driver hit the passenger side of my vehicle with his mirror while trying to merge into my lane due to lane closure ahead of us; causing $1000 of damage. The other driver asked me to take it to where his mother was a manager of a body repair shop which I did, she asked that I give her son a day to call his insurance, PROGRESSIVE because of the cost of repairs. I waited 2 days and the other driver never called Progressive.

The adjuster did estimate the damage two days later and said he needed to complete his investigation, calls me that afternoon and finds fault 60%/40%. At this point I am shocked, 40% at fault because I didn't see him hit me? I decide to let my insurance co, USAA handle the claim. In the state of Iowa you can NOT sue if you have coverage. I am really upset and explain this to my adjuster. To date the other driver has refused to contact my insurance company and give a statement and the Progressive adjuster has refused to give my insurance company a copy of the other driver's statement.

USAA contacted Progressive to let them know they are taking the case to arbitration. The Progressive claim adjuster call me two days ago to let me know he has sat on the arbitration board and I'm going to lose and is offering 80%/20% FAULT. He says you were speeding up, not exactly true: I was accelerating from a stop at a traffic light and not even 1/10 of a mile the other driver hits me.

The adjuster says he's looking out for my best interest. My insurance company is going to lose so explain why Progressive would offer more money. That doesn't sound like Progressive at all. I stayed calm and told the adjuster I would need to speak to my husband and immediately contacted my insurance company. Progressive looks out ONLY for what is BEST for PROGRESSIVE. AVOID, AVOID, AVOID AT ANY COST!!!

HARRISBURG -- Where to start. I was hit by someone who ran a stop sign and also not doing the speed limit and trying to keep his dog from falling off the front seat. Needless to say I was quite jarred. I received whiplash and terrible bouts of dizziness for about 3 weeks. I had to go through PT and lost a lot of hours through work. I couldn't lie let alone move too fast and I am a CNA. Of course there was someone at my house 4 days after the accident to "settle". NO WAY. Sorry I forgot to mention, we both have Progressive Ins. I was convinced to take my van (a Windstar that was hit by a full sized Cadillac in the front driver's side fender) to one of their shops. MISTAKE.

The repairs were done in a week. My van came out completely crooked. I pointed it out to shop. I was spoken to like a "stupid" woman (whose father was a body man and a mechanic all of my life). Needless to say there was a fight. Eventually it was fixed by a good shop but they could only do as much as the company would "allow". We still have mismatched paint and they wouldn't fix a tie rod damaged on that side, stating wear and tear. We finally settled on a small settlement of $2500.

The accident was the end of September 2007 and then in December we discover we mysteriously have a cracked transmission which had started making noise in October (we just wasn't sure what it was and it didn't occur all the time). We again started dealing with the insurance co. The Ford dealership with certified Ford mechanics could not determine definite cause but were sure that it could possibly have a connection to the accident.

After fighting with them for 2 weeks, no go. I offered to go half's with them, no go. So now we are stuck with a $3000 bill. We went through many arrogant managers and when I asked for a # for a headquarters, I was repeatedly hung up on. As you know when you call they want your claim number. When they would get that they would also hang up on me. So I am still fighting. I sure to no avail.

My family has been good paying customers of Progressives for a number of years now. While their customer service is friendly enough and answer the phone promptly when needed they do nothing for you in a time of need. Friendly only goes so far.

Let me explain... One of our cars was unfortunately hit and totaled by a completely uninsured motorist. (Yes uninsured amazingly enough in this day and age.) Thankfully no one was hurt physically but the emotional toll has been big. We lost our main car, spend days taking cabs for now and getting rides from others. Why? Progressive has not even paid us for the towing fees when the car was hit. We got ZERO - just a nice man saying that our only option is we need to go to court to try to collect money for damages - that is the only way since there is no company to sue.

So basically what I am saying is we paid thousands upon thousands of dollars to this company for years and we don't get a dime out of this. Forget that UNDERINSURED motorist part written into the policy-I inquired about that. That is only if someone is actually insured in an accident. What we came out with was a letter from Progressive to bring to a court stating they would have paid us book value for our car if the other man had been insured.

So ladies and gentlemen, please be aware that this could happen - you pay premiums you get nothing in your time of need. Hopefully we win this case as the other person was clearly at fault but I've been told by others it may be hard to actually COLLECT the money. Thank you for giving us a chance to vent here. It's not been easy having to unexpectedly shop for a car now with ZERO down payment. Progressive is okay but beware if you have to file a claim.

CALIFORNIA -- I received a letter demanding my appearance in court. I am not sure what this is in regards to since I have taken care of my car's damages through my own insurance company. I paid my $250 deductible and I paid for my own rental, the insurance companies are supposedly dealing with each other. A couple of weeks after the accident I received a series of harassing unprofessional phone calls from the other party's supposed insurance company "€œProgressive"€. Progressive refused to disclose any insurance information. They wouldn'€™t give me the policy number or anything. I was the one who was rear ended and I was unable to get any information from them.

After the third call from Progressive, I asked them not to call or contact me and that I will go through my own insurance company, State Farm. I went through my own insurance company. I had my car serviced. The bill was minimal - less than $550 in total damage. I even chose an inexpensive rental that I had for four days. Please note that I drive a new Lexus and I went for the inexpensive rental and I didn'€™t have to but I did. The collision center gave me a guarantee for life for the paint repair on my car so I didn'€™t end up getting a new bumper.

After reading the letter of complaint from the Sheriff'€™s department and my demand to appear in court I still feel that I am being harassed by Progressive Insurance Company. Unfortunately I cannot make an appearance to court date. I purchased non-refundable airline tickets. I will be out of the country and then New York. I have clearly become a victim of harassment from Progressive Insurance Company. I still have not been reimbursed by them for my $250 and rental car charges.

TEXAS -- I am very disappointed with Progressive Auto Insurance. They initially give me one quote that was less than 3 other companies they compared to and my then-current company but after I had committed to having them as my auto insurance company and cancelled my then-current auto insurance company, the premium was raised. I contacted Progressive over the phone and received quotes through my email. I thought the premium was just too good to be true and asked the agent for the fax number to send my current insurance information to for them to be able to check everything they needed to check so that they could give me a solid quote.

I sent Progressive my current insurance information, the information they needed to verify my husband's and my driving records and insurance claim records, they supposedly checked it and came up with a quote of $895 including fees for both of our vehicles. It sounded like a great deal. I paid the premium and thought myself a very smart shopper. I mailed a letter to my then-current insurance company with a two-week notice to cancel my policy. Three (3) weeks into my coverage with Progressive, I receive a notice that I needed to pay an additional $235 with no explanation as to why the premium went up.

I called and spoke with a representative who could not tell me why the amount went up. I have a big problem with them having at least a month to have checked my records and give me a solid quote before I committed to cancelling my other policy and accepting Progressive as my auto insurance company and then raising it. I feel that the increase brought them to a higher premium than the other companies they gave me a comparison for initially.

I have read other reviews on the Internet regarding Progressive and see that it is a pattern. Hook you in and then raise the premium within a month of having them as your insurance company. I wish I had read these reviews before I accepted them. I feel that it would be even worse at this point to have been with one insurance company for over 5 years and switch to another for 3-6 months and then attempt to get a good rate with another company. I think this is fraudulent and I hate to see their commercials now.

When I call and speak to any of the agents at Progressive now about the premium, they don't offer to compare for me. Now they tell me to compare myself! Some customer service. Some Auto Insurance Company. Fraudulent and Misleading!

SIOUX FALLS, SOUTH DAKOTA -- On April 5th, 2005 my daughter and I were involved in a rollover accident. We were hit by a woman that was cited for failure to yield, driving on a suspended license, and NO insurance. I was not cited for anything and given the severity of the accident we were lucky to be able to walk away from it. I did have insurance with a different company but it didn't do anything to cover our losses. Our car is totaled, and we ended up selling it to a man for parts at which point we dropped the coverage on the vehicle.

Now here is where Progressive comes in. A good friend of mine agreed to let my husband and I use one of her cars but it had to have insurance. She wanted to make sure that if something happened, (i.e. another accident) that both of us would be covered and suggested Progressive because she knew they handled "additional interest". So I went ahead and called the 1-800-PROGRESSIVE.

I initially spoke with a wonderful rep by the name of Shasta, who was helpful and set up with what I thought was a good deal. Until we talked about payment options. I don't have a checking account or a credit card. This is apparently all they deal with. No I can't send it by mail. No they won't take it out of our savings. No we cannot use our debit card. Okay. Well how about if we go to a Progressive agent here in town and just bring in the quote we got and pay them? No. They are not connected to Progressive and don't use the same database. No can do.

So I go online today to pull up our quote and it informs me that "this quote has already been purchased." WHAT?! So I am back on the phone with them and they can't explain what is going on then ask for my quote information again. At this point the quote goes up an additional $110.00. WHAT!? WHY?!

They ask me if I have had continuous coverage for 6 months and I say that we dropped the insurance on the vehicle that was in the accident. To which I was told that I wouldn't be carrying "continuous coverage". So basically what they were telling me was that I should have kept and continued to pay insurance for a car that was no longer functional and that I no longer HAD? WHAT!? The accident was not my fault but I see that I am the one who is going to pay out my nose because of it.