MADISON, WISCONSIN -- I was rear ended by one of their insured motorist. The company does not return phone calls, they attach a claims adjuster to your claim and then no one else can help you except for that particular person. The supervisor is unavailable as well. I left several messages requesting a call back at work and they call my cell phone stating that they knew I wanted a return call at my place of work... really. Roxan was my adjuster and I hope I never have to work with Progressive ever again. Worthless insurance company. How is only out for money and not people.
CALIFORNIA -- Over a year ago my son rolled back into a big American made vehicle parked behind him in our parking lot. He still had his foot on the brakes when he rolled back. Our vehicle is sandwiched between two full-size SUV's so reversing out is a bit of a challenge. I was watching him from my apartment window and saw the brake lights reflect in her car window but too late to yell at him. We were insured with Progressive. Her back passenger side door was slightly dented.
It was a wintery morning and he did not see the grey colored vehicle. We sustained a minor dent to our rear door where the tire is mounted which came in contact with her vehicle. Progressive paid $2400.00 to the woman. In California the driver who is reversing out is at fault regardless of road conditions, why that car was parked right behind ours so on. We called the company and reported the accident and expected them to fix her vehicle but $2400?
Our premium went up so we dropped Progressive but they came through for us after seven years of premium payments. I know it doesn't cost that much to fix a minor dent on one door so she milked the company for her older vehicle and bought a new Honda SUV. She parked behind my vehicle one day again in her daughter's older vehicle, I yelled at her she is not getting another dime out of my insurance company (AAA) to buy another new vehicle and to get the hell out of our apartment complex (she doesn't live here), and if I ever see her there I will call the police for blocking us and harassment. The insurance companies are crooked so are the people today!
BALTIMORE, MARYLAND -- I was sitting inside my parked car when I felt a hit; a car pulling out of a parking space back-ended my car. I got of the car to speak with the driver who blatantly denied hitting me despite all the signs on my car (my bumper was dented, a lot of scratches and damage to the sensors on the driver side) and her car. I asked for her insurance info and her ID she refused to give me either one.
That forced me to call Montgomery county police, at which point the lady decided to give me her insurance information. I took a picture of the damages on both cars as well as her insurance card. Police stated that they would not come if no one was injured. I didn't think I needed a report as physical damages to both cars would be evident.
I called Progressive to report the accident, they scheduled me to get an estimate, I went to their office in Glen Burnie, got my estimate. They said the sensor on the back, they wouldn't know until Lexus dealer looks at the damage. A week later they called to tell me that it is my words against her words and the measurements do not match so they are not responsible. They stated after reviewing the damages: "not consistent to a car hit, looks like a vehicle hitting a solid stationary object". Absolute lie.
So why would I have a stranger's insurance information if she did not hit me/ Why wouldn't she ask for my information if she thinks I hit her? This is absolutely NOT acceptable, Progressive insurance NEED to take responsibility and PAY for my damages.
CRANSTON, RHODE ISLAND -- I had Progressive Insurance for well over 11 years. I thought it was normal for insurance rates to go higher now and then due to the economy. In all the years I was insured with Progressive I had NO accidents, NO tickets and a perfect driving record. Then it came to light that they were raising my insurance rates every year not because I was ever late with a payment (because I was never late) and not because I did anything wrong as far as my driving record. They raised my rates because of my credit rating!!! Can someone please tell me what does my credit rating have to do with my automobile insurance? BTW I paid them in person and in cash.
Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed me that as long as I sent in the minimum due there was no issue. I told her I would be sending in the total remaining balance and confirmed the method of payment and the mailing address. A week later, I receive a notice that my policy has been cancelled.
I call in only to hear that the representative made no notes on the account, and since they have no "proof" that I called (because phone records apparently are useless) they would not be able to assist me in any way. Manager was by far the RUDEST customer representative I have ever spoken to in from ANY company.
He said it was "out of the realm of possibility that he would do anything to help reinstate my policy" and that they had mailed me back my check. He said there were only 3 people who could have taken my call, but that it was not his job to ask them about it, because legally he didn't have to.
Said to me "There is nothing that I will do for you ma'am. I suggest you hurry up and try to get another policy, because you are driving completely illegally right now." Then stated that he had nothing else to say to me and this conversation was serving him no purpose. Sorry that I tried to give you my business and money!! I don't know who is worse, the friendly idiot or the jerk manager!?!
ORLANDO, FLORIDA -- Recently... 6/8/13 one of your customers was at fault and hit my car. I ended up with car damage and needing therapy for my back. You gave me a car to drive while you were fixing mine. I was called 4 business days after the date I was told I would be followed up with. Then when I call back to confirm I will be picking up my car I cannot get a person. I leave a message what was not received.
When I get there I wait 30 min (in a lobby that only has one other customer in it). Apparently my car was ready but not washed. Then I am expected to fill up the gas tank. Your client hit me, inconvenienced me, now you are going to inconvenience me as well and expect me to fill the car with gas. You gave me my car back with low tire pressure. I didn't give it to you that way. Nor did I give you my car with the tail light out (on the side I was hit).
The $43.00 it cost me to fill up your tank in so little compared to the amount of money you may have received from me one day or from a referral by me for auto insurance. I expressed this to your customer service department. Their response, “Sorry, you have fill it up or the charge is something like $6.00 gallon."
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.
I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't. Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore, they can deny all your claims and keep your money in their pocket! BUYER beware!!! If you do not understand insurance you need to ask questions!
BRONX, NEW YORK -- I bough my GMC Terrain and my Progressive policy in full. Progressive asked me to fax my marriage certificate and driver's license and to get a photo inspection. I received the request for photo inspection the Friday before memorial day, and was told I had 5 days to complete. The email was received after 4 pm - day 1. Saturday day 2, Sunday day 3 and Monday day 4, all of the references for the service given to me by Progressive were closed due to the holiday. Tuesday day 5, none of their references were open after I got off work.
I called them, they said I had until the next weekend. I had the inspection done Friday 5/31 and faxed the documents. I received cancellation notice again and again. So I faxed it again and again. They actually canceled my collision and refunded my account for the coverage. I literally was on the phone with them twice a week every week since I got this policy. I even downloaded a scan to fax software and they still don't have my documents. I've emailed them the scanned documents and they still don't have them.
I was told my coverage was reinstated because the third party responsible for processing the photo inspection was delayed in submitting the documents. I tried to pay back the money returned to me to secure my coverage and Progressive told me that they couldn't accept my payment because my policy is on hold until they get the documents. Thoroughly frustrated! I did everything they asked me to and have run into brick wall after brick wall. Still unresolved.
NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another family member's vehicle. I was clear in the fact I wanted full coverage to cover the vehicle I would be operating and would cover any vehicle or property to which I might encounter in an accident.
The Progressive Agent informed me that since I did not own a vehicle, I should purchase coverage under a "Non-Owner-Operator" Insurance policy. I was advised that such a policy would in fact "fully" cover me and any vehicle I would driving. Recently during a heavy rain storm, I was driving my dad's pickup when it left the road, and I crashed into the interstate guard rail, causing extensive damage to the truck, I was not injured. Upon contacting the Progressive company, I was assured that the accident would be covered, my dad's truck would be repaired.
Later I was contacted by the company and informed that there were numerous exclusions, found on pages never furnished to me, plus the policy coverage was so limited, their own representative stated "They never pay claims on such polices". So what they sold me and what I had was totally different. The policy of the company seems to "Bait and Switch".
MIAMI, FLORIDA -- Tonight I called and cancelled my Progressive Auto Insurance. After 8 years of Progressive, the rates kept going up more and more every renewal. Today, they asked for $3300 every 6 months for our premium. Accident free for more than 10 years. No tickets, good driving record. Progressive claims it's because of the state. Well, GEICO was able to insure both vehicles for $1291.00 every 6 months (same coverage).
I do not recommend Progressive as they consistently will give excuses for the rate increases. Very disappointed I had to leave them. Liked them as a company, but felt like I was getting taken advantage of. Tried to reason with them, but they didn't want to hear it. When I cancelled, I was treated like a number. Basically felt like they weren't losing a valued customer. Told representative to please pass info along that as I stayed longer with Progressive, the rewards and discounts are to be better. I was clarified as a diamond. What does that mean... I guess that I have to pay for like diamond prices for coverage. All I can say is shop around. I did and saved $2009 every 6 months.