Progressive Auto Insurance - Page 5

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1.3 out of 5, based on 55 ratings and
146 reviews & complaints.
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If you are at fault driver you're not medically covered
Posted by on
Rating: 1/51
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.

I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't.

Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore they can deny all your claims and keep your money in their pocket!

BUYER beware!!!!!! If you do not understand insurance you need to ask questions!
     
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All I Hear Is What They Can't Do
Posted by on
Rating: 1/51
BRONX, NEW YORK -- I bough my GMC Terrian and my Progressive policy in full. Progressive asked me to fax my marriage certificate and driver's license and to get a photo inspection. I received the request for photo inspection the Friday before memorial day, and was told I had 5 days to complete. The email was received after 4pm-day 1. Saturday day2, Sunday day 3 and Monday day 4, all of the references for the service given to me by Progressive were closed due to the holiday. Tuesday day 5, none of their references were open after I got off work. I called them they said I had until the next weekend. I had the inspection done Friday 5/31 and faxed the documents. I received cancellation notice again and again. So I faxed it again and again. They actually canceled my collision and refunded my account for the coverage. I literally was am the phone with them twice a week every week since I got this policy. I even downloaded a scan to fax software and they still don't have my documents. I've emailed them the scanned documents and they still don't have them. I was told my coverage was reinstated because the third party responsible for processing the photo inspection was delayed in submitting the documents. I tried to pay back the money returned to me to secure my coverage and Progressive told me that they couldn't accept my payment because my policy is on hold until they get the documents. Thoroughly frustrated! I did everything thing they asked me to and have run into brick wall after brick wall.
Still unresolved
     
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Bait and Switch
Posted by on
Rating: 1/51
NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another family members vehicle. I was clear in the fact I wanted full coverage to cover the vehicle I would be operating and would cover any vehicle or property to which I might encounter in an accident. The Progressive Agent informed me that since I did not own a vehicle, I should purchase coverage under a "Non-Owner-Operator" Insurance policy. I was advised that such a policy would in fact "fully" cover me and any vehicle I would driving.

Recently during a heavy rain storm, I was driving my dad's pickup when it left the road, and I crashed into the interstate guard rail, causing extensive damage to the truck, I was not injured. Upon contacting the Progressive company, I was assured
that the accident would be covered, my dad's truck would be repaired. Later I was contacted by the company and informed that there were numerous exclusions, found on pages never furnished to me, plus the policy coverage was so limited, their own representative stated "They never pay claims on such polices". So what they sold me
and what I had was totally different. The policy of the company seems to "Bait and Switch".
     
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8 Years With Company. Premium Raised Every 6 Months
Posted by on
Rating: 2/51
MIAMI, FLORIDA -- Tonight I called and cancelled my Progressive auto insurance. After 8 years of Progressive, the rates kept going up more and more every renewal. Today, they asked for $3300 every 6 months for our premium. Accident free for more than 10 years. No tickets, good driving record. Progressive claims it's because of the state. Well, Geico was able to insure both vehicles for $1291.00 every 6 months (same coverage) I do not recommend Progressive as they consistently will give excuses for the rate increases. Very disappointed I had to leave them. Liked them as a company, but felt like I was getting taken advantage of. Tried to reason with them, but they didn't want to hear it. When I cancelled, I was treated like a number. Basically felt like they weren't losing a valued customer.

Told representative to please pass info along that as I stayed longer with Progressive, the rewards and discounts are to be better.

I was clarified as a diamond. What does that mean...I guess that I have to pay for like diamond prices for coverage. All I can say is shop around. I did and saved $2009 every 6 months.
     
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Don't Recommend Snapshot
Posted on
Rating: 2/51
CHICAGO, ILLINOIS -- Don't use snapshot - battery drained and alternator is dead in our car, so instead of saving money we are now paying for repairs, they need to fix the issues before selling the product
     
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Premium tripled with 1 week notice due to their error!
Posted by on
Rating: 2/51
BROOKLYN, NEW YORK -- Been with Progressive for a year and a half since getting my motorcycle. Growing up on Long Island and living/working in NYC area I have a bike for recreational used to ride with friends and family on Long Island that have bikes. As such I keep my bike on LI. All was fine until one day their system screwed up and changed my garaging zip code from LI to my new city address, tripled my premium, and said payment was due in a week, and that I had not responded to a previous request for proof of garaging address. First I never received such letter, second are they crazy with 1 week notice on such a change! And third, it was their mistake. My garaging address never changed! When I explained that while I moved in the city area my garaging has not changed and is still on LI and that is what I reported, they told me they would take care of it. Then they told me they couldn't. Then they apologized and said they fixed it and I have no change in premium. Then they wrote back demanding proof that I live or pay bills at my garaging address when they already know it is garaged at a friend's place (or at my parents place) on Long Island and that I don't pay bills there! Worst experience ever!! I supposed if I get a boat and keep it in a friend's backyard they would charge me as if I kept it in the East River or the Hudson!
     
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Biggest Thieves
Posted by on
Rating: 1/51
WINDSOR LOCKS, CONNECTICUT -- Buying from Progressive insurance, big big big mistake. They are the industry worst for claims, you would do better to open the window and throw your money out of it on the highway. After you have an accident you have a better chance of looking for your money on the side of the highway then getting paid for your loss from Progressive.
     
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Bad Service and Now I Discovered They Stole Parts From My Car During Service.
Posted by on
Rating: 1/51
OAKLAND PARK, FLORIDA -- I had my 2 cars scratched by vandalism in Oakland Park Area, I claim the insurance ( Progressive ). They offer do the Job by them self or do for somebody else. I decided to do with them and I had the worst experience.

The service and at the first look was everything OK. When they delivery back my Mazda I had to return to service due a very bad painting...they fixed. When I received my Jeep the car was missing the original emblems, I had to return the car back, its took over 20 days between contact with auto-shop and checking pictures to everybody see I had reason.

Now I got a flat tire and I discovered the original rim was replaced by another one. Those guys stole my Original Rim replaced by regular one. Now I am coming back with Police.

About Progressive stay a way from this Company and what they offer.
     
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Refusal to cover damages
Posted by on
Rating: 1/51
OKLAHOMA CITY, OKLAHOMA -- A warning to policy holders of Progressive RV insurance: Unless you shell out $600.00 a year, or more, to have the roof sealant on your travel trailer replaced Progressive will DENY any claim you file regarding water damage involving roof leaks. It doesn't make any difference how good of a condition the sealant was in prior to your claim. Our travel trailer was hail damaged causing a leak that damaged the ceiling of the RV. The lap sealant was replaced 3 years ago. An inspection of the roof on 04/12 revealed NO degregation of the lap sealant, only normal discoloration. There were no leaks prior to the hail storm. The first question the adjuster ask upon inspection of our unit was, "when was the last time you replaced the roof sealant?" Denial was based on the "maintenance" clause in the policy. This is a money making Dodge that Progressive uses to deny roof leak damage claims. After talking to a few RV service reps this seems to be SOP for Progressive. Let the buyer beware!!
     
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Broken windshield
Posted on
Rating: 1/51
SCHILLER PARK, ILLINOIS -- I was driving along on 290,near Irving park from July 2nd. A stone granite company,,stake body type was alongside of me and a rock r something hard rolled off and cracked my windshield. I got the picture of truck and license plate and there company name and phone number. I called company, and they advised me it was Progressive insurance they had. So I called Progressive, gave them my info and a brief statement. 3 days later I was assured ''no problems'' ...so I need my window fixed, the crack is growing. So I get a call on Thursday and was told by there rep, that I'M they needed more info from the insured person on there end. So the following Monday, I call there claims person, and she said needed more info on what happened, so I got pissed, went on the internet and called there parent company on the east coast. the lady there was great, she gave me names, and direct numbers. I finally went to the claims adjusters boss, no help. To the next person, no help and finally the higher up, who said he would call by the end of the day, never did. I called him and he said on the info, they won't pay for anything and I am SOL. All because of there insured's negligence.... I do have full coverage, but it was there insured's truck that caused my broken window. It's only 300 dollars to get it fixed, and they said they r not at any fault...THE HELL WITHPROGRESSIVE, RIP OFFS, CHEATERS, LYING, AND HOPE THEY GO BELLY UP
     
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