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Progressive Auto Insurance Consumer Reviews - Page 5

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Progressive... Insurance You CAN'T Trust.
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KNOXVILLE, TENNESSEE -- Progressive Auto Insurance does not care about the well being of their customers and will lie to get out of paying to have your car repaired. I was in a car accident August 2006. I ran off the road, into gravel, twice before losing control and having my car spin into a guard rail. The accident didn't involve anyone else and I suffered no bodily damage. After I get my car semi-repaired from the body shop Progressive suggested, I have since had to take the car back 3 times for problems they didn't repair correctly (leaking trunk, door won't open. The list goes on and on).

But now here's the Kicker... I also 3 bent rims on my car, bent so badly I cannot safely drive my car. One insurance officer says Progressive's not responsible for fixing that damage that happened in the wreck because there was already "scuff marks" on the outside of the rims and to replace them (making my car drivable) would be "betterment" making my car better now than before the wreck. I said I'd take re-furbished rims, they didn't have to be brand new, as long as they fix my car I would be satisfied. NO response, they won't even compromise.

My case has now escalated and now that I'm talking to a manager, he says it's out of their hands because I didn't describe the problem with the rims clearly and in a certain amount of time. Saying that the damage is new and that it wasn't there when I picked up the car from the body shop originally… basically calling me a liar. All you get is a run-around from Progressive and a headache. They don't care about you, your car or how low they have to sink to get out of giving customers what they owe them... what the customer paid for.

Raised Rates and renewed policy without concent.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.)

I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.

Former employee
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I worked for Progressive for 7 years. I saw so many problems and mistakes I would never insure with Progressive. Their call centers are like a human factory. Progressive's advertising is a huge scam. They claim to give you the price of other companies as well as Progressive. What people don't realize is when you get a quote your credit is checked. If you have bad credit, amazingly the prices of the other companies are LESS than Progressive.

What it really means is Progressive doesn't want your business, so they throw you to another company. If your credit is good, then the Progressive quote is always LOWER. The call center reps are treated like robots. Every call is recorded and reviewed. They will give a bad review if you don't say the exact wording in the scripts they provide. I even had a manager follow me into the restroom to check and see why I wasn't on the phone. They have all these ridiculous measurements such as your average handle time (how long you are on the phone with a customer), your available time (how long you are not on the phone).

Every single word you say is reviewed and judged. It's all about taking as many calls as humanly possible. Most every caller is upset about something, price, service, etc. Working an 8-hour shift leaves you totally drained and exhausted from arguing with customers all day long. Stay far away from Progressive.

Auto Accident
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FT WORTH,, TEXAS -- I am writing this complaint on Progressive Auto Insurance. My pickup was hit in our parking lot by a lady in our complex. When I talked to her, her reply was that "I don't think I hit your pickup." I showed her the red paint that was rubbed off of her bumper onto the side of my pickup, I ask her if she going take of it. Her reply was no.

I turned it on to my insurance and ask if they would talk to her insurance co.(Progressive) which they did. I talked to her claim representative and he had me go and get an estimate. I ask him he wanted me send the pictures that I took of both vehicles, he told me that he didn't want to see them.

He called me the next day and told me he declined the claim because, number one the lady said she didn't hit me and, number two there was not a police report filled (police don't investigate accidents on Private property). I told him this, but he still declined the claim. They (Progressive) to this day has never looked at my pickup. It has been over 30 days since the accident. Thank you! FED UP.

Wrong Way DUI Driver Hit Us
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If you have Progressive insurance, cancel your policy. A drunk driver hit our brand-new car while driving the wrong way on a one-way street. Progressive got us a rental & repaired our car in less than a week. We were told that we would get our $500 deductible back once "we gave them a police report" to clearly identify who was at fault. My car is not the same as it was before it was hit & the uninsured motorist part of our CAR INSURANCE only covered bodily injury not my car.

When I asked them about this odd coverage, they said my husband has to tell them that he wants that coverage. Last time I checked, full coverage was supposed to cover everything in full. Progressive insurance FAIL! This whole experience has cost me time, frustration and $560.

Progressive Insurance Claim? Better get a LAWYER
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A Progressive insurance driver decided he liked my lane better than his. He was looking in his rearview just as I was passing by and shot out into my lane. I swerved to avoid him unsuccessfully. The officer found him at fault but because the guy was being such a jerk the officer only gave him a warning citation for unsafe lane change. The officer caught him in a lie and noted it. It was diagramed fairly correct. But since there are no "witnesses" and two statements Progressive won't pay my claim. I am not going to claim this on my insurance so my rates go up. I am not going to just give up. So I'm going to find a lawyer. This is crazy.

You May or May Not Be Covered for Theft
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Just last week someone unlocked our rear storage compartment on our RV and took 2 large tool boxes, essentially every tool we own. We made a police report and we contacted Progressive. They took photos and then asked us to submit a list. In the meantime they were to get coverage information from our particular state. Turns out the tools, and there were a lot of them, came to a current value of around $2,000. We had been paying for $15K in personal effects coverage and thought we'd at least get some sort of settlement.

When Progressive found out the total value they declined the entire claim. They pointed to the term that states there must be "evidence of forcible entry". Since the thief either had the ubiquitous C751 key or knew how to pick the lock, we had no physical damage to the RV door. No evidence so no offer, period. One would think the company would rather have a happy customer by at least making some sort of offer than losing the customer altogether.

So had we actually been dishonest and knocked out the lock on the door after the fact we would have been paid for both the missing tools and the door repair. But the fact that we were honest we got hosed. So a warning to all RV owners, if someone gets into your RV and takes your stuff make sure there are signs of entry. Oh and make sure you change out all those C751 locks.

Claims Are Really Difficult to Collect
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After several years of driving with no claims I had an accident with my commercial vehicle. My truck was deemed a total loss according to Progressive's appraiser/adjuster and was valued at $7167 minus the deductible I got $6323.00. I had a year old engine and two month old tires so I asked to keep the truck. They sold it to me for $2095.00 so I only got $4228.00. I ended up paying out-of-pocket $1050.00 in towing it from the accident and another $400.00 to tow it from their shop.

On top of that after they paid the claim they threatened to put a stop payment on the check if I did not registered the vehicle as a salvage. I really thought that after being a loyal customer they were going to be more helpful but once I got into the accident they became rude and argumentative. As soon as my policy expires I'm changing to another company.

Progressive Insurance is pathetic
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Progressive Insurance is pathetic. Their claims adjuster in the Phoenix Arizona (Ryan **) area is not accepting responsibility for the damages caused when they're insured backed into my truck in a strip-mall parking lot on December 23rd. I am convinced that Progressive and this agent are pushing me back to make the claim against my own insurer due to the simple fact that no police report was filed. There is no proof or witness that can be called against them on this so they simply refuse to do the honest and honorable thing which is to pay for the damages. There was no debate as to the cause of the accident.

The agent (Ryan **) would not state that the insured (Angela **) denied backing into my vehicle. He would only say that her statement did not exactly match my statement regarding the incident. Now I'm no expert in these matters and certainly it was a mistake to not have the police come. I probably made other mistakes of oversight too but I naively believed that a nationally recognized insurance company like Progressive would not resort to this sort of underhanded measure to keep from paying a few hundred dollars to fix my truck. I would and will be very wary of ever doing business with Progressive. I do not believe them to be an organization built on ethics.

Fraud Insurance Company "Progressive"
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My story beats all of the rest of the stories. My car was vandalized sometime 2 months ago and now Progressive insurance company is investigating me over the claim. I have been with them for at least 5 years. They have obtained recorded statement from me and my family, asked for my phone bills and bank accounts information. The best part of it all they came to my house and took sample of oil and transmission fluid from the car. Instead of paying or fixing the claim they rather take the time and ask for something crazy every week. My truck was badly vandalized and I have no way of getting around but to borrow another car.

I will never ever go back to progressive nor I will recommend this insurance to anyone. Please stay away from these people. The car was slashed all around. They broke the back glass and the inside seats were also slashed. On top of it all they have spray tagged RR on the hood of the car. I am still waiting to settle the claim. God Bless.

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Progressive Auto Insurance Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 37 ratings and
127 reviews & complaints.
Contact Information:
Progressive Auto Insurance
6300 Wilson Mills Road
Mayfield Village, OH 44143
440-461-5000 (ph)
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