Progressive Auto Insurance - Page 5

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1.3 out of 5, based on 54 ratings and
145 reviews & complaints.
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No Check, Been Almost 2 Weeks Now!
Posted by on
Rating: 1/51
GEORGIA -- My brother was travelling from Fla to N Ga to visit me when he was involved in a car accident that totaled his car in a small town 4 hours away from me.(Friday before Vet Day). It is now 11/19 and he is still without a car, or even an insurance check. He has had Progressive for over 10 years and all of a sudden he no longer has his car rental insurance either? He never cancelled it. It took a week before his car was towed away for inspection. Where is FLO?

Needless to say, I cancelled my insurance from them and so will he when this claim is settled. Good thing I was ONLY 4 hours away. The town he was stuck in had no motels or car rental agencies. What would he have done if I had not been nearby? (If you consider 4 hours to be nearby)
     
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Non Renewal
Posted by on
Rating: 1/51
MUNCIE, INDIANA -- I got a letter about a non renewal notice and no explanation or reason why. .... I had purchased the road side assistance thinking this was like AAA . Come to find out this is considered the same thing as filing a claim. After I called they said I had too many of them within 36 months. I am very furious with this company for not better explaining the conditions of this added feature, maybe raise my rate to cover the expenses. I would have even been happy with that. But to just cancel my policy after I had been with them a long time.

I have decided to switch to companies that care about customers first and offer services that work for us. I would have stuck with AAA had I known the night mare this caused. I will never use Progressive or recommend this company to anyone
     
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cmthru on 2013-10-25:
This may apply to any insurance company. Too many claims within a period of time and they will cancel. Wold be decent if they would include an explanation of the cancellation.
Paul on 2013-10-25:
I have had "roadside assistance" on my State Farm insurance policy for decades, but never remember that I do. I never was told what it covers, but it is logical that it is treated like a claim, since this is an insurance company. The concept of insurance is to spread out liability. If one person files an inordinate amount of claims, that skews things. I'm sorry you had this experience, but I don't find it surprising and I don't believe Progressive was wrong in terminating your policy for cause. However, they should have stated why in the notice.
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Horrible Customer Service
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- I was rear ended by one of their insured motorist. The company does not return phone calls, they attach a claims adjuster to your claim and then no one else can help you except for that particular person. The supervisor is unavailable as well. I left several messages requesting a call back at work and they call my cell phone stating that they knew I wanted a return call at my place of work...really. Roxan was my adjuster and I hope I never have to work with Progressive ever again. Worthless insurance company how is only out for money and not people.
     
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Soaring Consumer on 2013-10-16:
I would advise contacting your insurance company and have them duke it out with Progressive.
clutzycook on 2013-10-17:
What SC said ...
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Progressive Flat Out Stole Money From Me
Posted by on
Rating: 1/51
MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance The first month was $152.88 and it was to be the same for the next 5 months, well on 7/23/2013 my account was charged $172 and now their telling me its going to be 12 days before they can give me back the money they stole....

I live paycheck to pay check and this overcharge has caused my account to be overdrawn by$10.99 and they have no plans of covering my overdraft fees which was $35...I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?

Needless to say this company thrives on stealing money and using other peoples money for up to 12 days...I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now....

BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month.....AVOID Progressive Insurance at all cost because they will steal your money too.
     
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trmn8r on 2013-07-26:
When you give a company access to your checking account, this is the kind of thing that can happen.

They didn't "steal" money from you, IMO. A mistake was made, and evidently they have owned up to it. As far as refunding it, up to 2 weeks is standard to receive an electronic refund. I don't believe they are dragging their heals - that is just how it works.

In overcharging you $19, I am on the fence about the overdraft fee. Interest these days amounts to pretty much nothing, so I leave at least a $200 in there at 0% interest as a buffer. It is great, very cheap insurance.
Bat woman2 on 2013-08-27:
They are out to take your money, and worse still, they have overseas operators who have access to your checking account. Just a thought.
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Progressive paid out too much than raised out premium!
Posted by on
Rating: 3/51
CALIFORNIA -- Over a year ago my son rolled back into a big American made vehicle parked behind him in our parking lot. He still had his foot on the brakes when he rolled back. Our vehicle is sandwiched between two fill size SUV's so reversing out is a bit of a challenge. I was watching him from my apartment window and saw the brake lights reflect in her car window but too late to yell at him. We were insured with Progressive. Her back passenger side door was slightly dented.

It was a wintery morning and he did not see the grey colored vehicle. We sustained a minor dent to our rear door where the tire is mounted which came in contact with her vehicle. Progressive paid $2400.00 to the woman. In California the driver who is reversing out is at fault regardless of road conditions, why that car was parked right behind ours so on. We called the company and reported the accident and expected them to fix her vehicle but $2400?

Our premium went up so we dropped Progressive but they came through for us after seven years of premium payments. I know it doesn't cost that much to fix a minor dent on one door so she milked the company for her older vehicle and bought a new Honda SUV. She parked behind my vehicle one day again in her daughter's older vehicle, I yelled at her she is not getting another dime out of my insurance company (AAA) to buy another new vehicle and to get the hell out of our apartment complex (she doesn't live here), and if I ever see her there I will call the police for blocking us and harassment. The insurance companies are crooked so are the people today!
     
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Weedwhacked on 2013-07-18:
Would he have seen it if the car was red?
azRider on 2013-07-18:
you basically said it. you backed into them. your at fault. you knew the car was there, you knew the conditions of the road and you decided to back up even if it was not a good idea. cars cost a lot. really a door for $2400 is not that bad. what the other person decided to do with that payment is up to them. but try repairing just a bumper, you'll be surprised how much that can cost. we had to replace one once and it was $900. for a bumper. face you hit, the law says its your fault and the payout was correct.
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Progressive Does Not Want to Take a Responsibility for a Damage to My Car by Their Policy Holder
Posted by on
Rating: 1/51
BALTIMORE, MARYLAND -- I was sitting inside my parked car when I felt a hit; a car pulling out of a parking space back ended my car. I got of the car to speak with the driver who blatantly denied hitting me despite all the signs on my car (my bumper was dented, a lot of scratches and damage to the sensors on the driver side) and her car. I asked for her insurance info and her ID she refused to give me either one

That forced me to call Montgomery county police, at which point the lady decided to give me her insurance information. I took a picture of the damages on both cars as well as her insurance card. Police stated that they would not come if no one was injured. I didn't think I needed a report as physical damages to both cars would be evident.

I called Progressive to report the accident, they scheduled me to get an estimate, I went to their office in Glen Burnie, got my estimate. They said the sensor on the back they wouldn't know until Lexus dealer looks at the damage. A week later they called to tell me that it is my words against her words and the measurements do not match so they are not responsible, they stated after reviewing the damages "not consistent to a car hit looks like a vehicle hitting a solid stationary object" absolute lie.

So why would I have a stranger’s insurance information if she did not hit me, why wouldn't she ask for my information if she thinks I hit her. This is absolutely NOT acceptable, Progressive insurance NEED to take responsibility and PAY for my damages.
     
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Weedwhacked on 2013-07-16:
Insurance companies have to be forced to pay claims. Their first intent is to deny all claims. You either need to sue them or get your own insurance company involved. They will go after Progressive.
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Unfair Billing Practices
Posted by on
Rating: 1/51
CRANSTON, RHODE ISLAND -- I had Progressive insurance for well over 11 years. I thought it was normal for insurance rates to go higher now and then due to the economy. In all the years I was insured with Progressive I had NO accidents, NO tickets and a perfect driving record. Then it came to light that they were raising my insurance rates every year not because I was ever late with a payment (because I was never late) and not because I did anything wrong as far as my driving record. They raised my rates because of my credit rating!!!!

Can someone please tell me what does my credit rating have to do with my automobile insurance? BTW I paid them in person and in cash.
     
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clutzycook on 2013-07-02:
They're not the only company that does that. I believe it's becoming illegal in some states.
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HORRIBLE Customer Service !!
Posted by on
Rating: 1/51
Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed me that as long as I sent in the minimum due there was no issue. I told her I would be sending in the total remaining balance and confirmed the method of payment and the mailing address. A week later, I receive a notice that my policy has been cancelled.

I call in only to hear that the representative made no notes on the account, and since they have no "proof" that I called (because phone records apparently are useless) they would not be able to assist me in any way. Manager was by far the RUDEST customer representative I have ever spoken to in from ANY company. He said it was "out of the realm of possibility that he would do anything to help reinstate my policy" and that they had mailed me back my check. He said there were only 3 people who could have taken my call, but that it was not his job to ask them about it, because legally he didn't have to. Said to me "There is nothing that I will do for you mam, I suggest you hurry up and try to get another policy, because you are driving completely illegally right now"

Then stated that he had nothing else to say to me and this conversation was serving him no purpose. Sorry that I tried to give you my business and money!! I don't know who is worse, the friendly idiot or the jerk manager!?!
     
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Poor Customer Service
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- Recently...6/8/13 one of your customers was at fault and hit my car. I ended up with car damage and needing therapy for my back. You gave me a car to drive while you were fixing mine. I was called 4 business days after the date I was told I would be followed up with. Then when I call back to confirm I will be picking up my car I cannot get a person. I leave a message what was not received. When I get there I wait 30 min (in a lobby that only has one other customer in it). Apparently my car was ready but not washed. Then I am expected to fill up the gas tank. Your client hit me, inconvenienced me, now you are going to inconvenience me as well and expect me to fill the car with gas. You gave me my car back with low tire pressure. I didn’t give it to you that way. Nor did I give you my car with the tail light out (on the side I was hit).

The $43.00 it cost me to fill up your tank in so little compared to the amount of money you may have received from me one day or from a referral by me for auto insurance. I expressed this to your customer service department. Their response, “Sorry, you have fill it up or the charge is something like $6.00 gallon.
     
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Old Timer on 2013-06-21:
Flo strikes again!
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If you are at fault driver you're not medically covered
Posted by on
Rating: 1/51
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.

I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't.

Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore they can deny all your claims and keep your money in their pocket!

BUYER beware!!!!!! If you do not understand insurance you need to ask questions!
     
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clutzycook on 2013-06-20:
I think this is pretty standard for all insurances.
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