Public Storage - Page 3

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2.8 out of 5, based on 45 ratings and
85 reviews & complaints.

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Great Job Angie!
Posted by on
Rating: 5/51
COLORADO SPRINGS, COLORADO -- I and members of my family have been customers since 1990, at various times, of the Public Storage at Parkmoor Village Drive.

Although we have never had any problems, we have been more satisfied with the service since Angie has been at this location.

Angie is knowledgeable, accommodating and provides confidence and security for her customers. She is always courteous, friendly and goes out of her way to meet individual customer's needs. I have had to use other storage facilities for short term periods, but have never received the type of exceptional service Angie provides.

As long as Angie remains at this facility, I will always use this facility and recommend it to others.
     
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Helpful Public Storage Staff at Work.
Posted by on
Rating: 5/51
LORTON, VIRGINIA -- The staff at the Public storage 24233- Lorton/Richmond Highway always provide me with excellent customer service . They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family friends that may need a storage space. That is the kind of people I always like to do business with.
     
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An Experience Very Much Worth Repeating
Posted by on
Rating: 5/51
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out. When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best.
By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
     
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They Got Your Stuff - Now They Raise The Rent After 6 Months!
Posted by on
Rating: 1/51
MAHOPAC, NEW YORK -- These guys are BAD BUSINESS!!! When I made the reservation, I inquired about how much they would raise the rent on my $236.00/month unit every year. I was told that a lot of the time, they don't even raise it. Well, imagine my surprise when, after only 6 months, they sent me a notice that they would be raising the cost of my unit by $25.00/month after only SIX MONTHS!!! You know what that screams to me? It screams "WE'RE GOING TO RIP YOU OFF NOW THAT WE HAVE YOUR STUFF"!!!!!!!

Someone should let Public Storage know that it's customary and expected to have a rate increase after one year. NOT SIX MONTHS! When you call the customer service line they tell you that your unit is priced "under market value" and they can raise it up to market value whenever they want (month to month). So does that mean that they can get you in for a really cheap price and after six months, raise it up to whatever they want or claim the market value is?

Please remember this, people. Make sure you know exactly what these rip off artists are going to charge you and when they are going to start raising the rates. They are sneaky! They are thieves and don't even try to hide it. Watch out!
     
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trmn8r on 2013-10-06:
The only way to know when they *may* raise rates is to look at what is in the contract. I don't believe there is such a thing as "customary" increases in arrangements like this.
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Ripoff Artists
Posted by on
Rating: 1/51
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory that I get renter's insurance for another $12 per month. I am sure they have a deal with the insurance company to split the fee (if not pocket the whole amount because it is their company). This is not to protect them. You sign an agreement that they cannot be held liable for anything. Nevertheless, you have to take the insurance even if you don't want it. (By the way, the insurance is worthless. It has limitations up the wazoo.)

After I moved in, they sent me a notice within the first six months that they were raising the rent 12.5%. I am sure that they will be doing the same thing within the next six months. In other words, a yearly rent increase of 25%. Nice!

Finally, the units have no lights. The only light they provide is one in the hall. However, my light has been burnt out since the day I have moved it. I have begged for them to repair it. Their response was to pound sand. As soon as I can, I will be moving out. I recommend that you do not rent from these con artists.
     
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trmn8r on 2013-09-01:
I doubt that they can raise the rent 25% a year without losing a lot of customers.
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Leaky Roofs Unresponsive Rude Managers
Posted by on
Rating: 1/51
DURHAM, NORTH CAROLINA -- Opened up the unit to find about an inch of water on the floor and mildew growing on a majority of our possessions. Called the district manager that just kept repeating :read your lease" and then went on to tell me they knew the roof was leaking because they had other complaints but we were not contacted. Why? because the district manager Tyndall [snip] is lazy and ignorant and obviously doesn't know how to use email, telephones or a database. Home office told us we should have been notified of issues on this property

Thank God we have private insurance. We were told by an employee that Public Storage won't cover flooding through their insurance.

Stay away from this place. Pay a little more and get a decent unit where the company actually doesn't neglect their property. These people are the slum lords of storage.
     
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Avaricious Thieves!
Posted by on
Rating: 1/51
SCOTTSDALE, ARIZONA -- I needed to move residence quickly but could not get a moving truck prior to the 7th of the month. Therefore, PS charged me the ENTIRE month anyway. I will NEVER EVER use this company again - they were not even amenable to working with me to negotiate a fair prorate amount. So much for customer service/retention! Never store your stuff here - not unless you are sure to move before the 7th of the month.
Additionally, the lock and key system seemed user unfriendly - it was overly complicated and confusing.

Customer service number is a circular maze of a menu and difficult to get through. They also apparently have many technical difficulties with their online payment system but happily will charge you a $20 convenience fee if you pay by phone. AVOID AVOID AVOID!!!!
     
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RKL on 2013-06-06:
They do not prorate after a certain date
Susan on 2013-06-06:
What did the contract you sign say about terminating?
BC on 2013-06-07:
When you sign a contract, do you read it first? The Public Storage contract is no different than an apartment lease or home mortgage. There are no "special circumstances". You have signed a binding legal document and the document holder is going to hold you to the agreement. If it was your business and you gave everybody who had "special circumstances" a break, you wouldn't be in business very long.
Dave on 2013-07-26:
To extend what BC says, the reason the contract is written because of the business reliance on the income for the particular space. I'm not sure of Public Storage's actual policies but my guess is that the unit is more likely to go empty the whole month if you are not out by the 6th whereas if you are out before the 6th, demand for units is higher and the facility is more likely to still collect rent if not from you, from someone else for that month. If they prorated at this point you have cost them the rest of the month of rent on that space. Multiply this by thousands (because PS has lots of facilities) and this adds up to a lot of money lost by making exceptions.
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Unhappy Customer
Posted by on
CORONA, CALIFORNIA -- I was late paying my rent only by two weeks, due to my being out of town for my job as a long distance trucker. I kept in contact with them informing when I would be in to pay. When I went to there office, they had already cut my lock off and started the lean process. They wouldn't reimburse me for my $20 lock, they made me pay two months rent and a $25 lean fee in order to release my families belongings back to me. I have five children, all we owned was in there.

They are crooks, CAUTION THEY WILL TAKE EVERYTHING you own, AUCTION it off and leave your family with nothing, they are banking on it.
     
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Skye on 2011-12-03:
What does your contract say about late payments? I know you said you were in touch with them the entire time about being late, but it's what's in your contract that matters.

We used Public Storage and had paid 6 months in advance, to avoid any problems down the road. Sorry this happened to you.
Anonymous on 2011-12-03:
Skye offers excellent advice in paying your fees in advance, especially if you know you'll be out-of-town.
Starlord on 2011-12-05:
I'm sorry, but I don't understand your beef. Storageplaces are in business to rent storage space, and just like any other rent, it needs to be paid. What kept you from sending the payment? As pointred out, the contract is what counts. It is called the 'Four Corners' principle. If it isn't contained within the Four Corners of the written contract, it doesn't exist. A contract cannot be altered by anything someone says. Ever watch Storage Wars?
Ramon on 2012-06-10:
Also on another note, at least with Public Storage, they don't really make money off of auctions. And when they do they just take what's owed and send a check for the remaining to the tenant. People don't understand that auctions usually have the stuff selling for pennies on the dollar of what its worth.
storagealert on 2012-08-09:
In California, they must follow procedure prior to denying access and cutting the lock. There also is a statutory limit to a single late fee. So - late or not he was entitled to the protection of the Self Storage Act and is right to warn the next person. Washington.dale@gmail.com
Anoni on 2012-08-27:
Sounds like you were more than 2 weeks late, plus property manager will always let you know what about to happened if you do stay in contact. If they called you and you didn't answer and they had to leave a message every time it does not count as "being in contact"
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Public Storage Assumes no Liability Whatsoever
Posted by on
Public Storage says expressly in their agreement they DO NOT guarantee safety or security of their premises or any personal property they store. So, they assume no liability or responsibility whatsoever. They force you to buy insurance at their location from a provider that has a bad reputation, without even asking if you already have insurance that can cover this storage (which many people have - e. g. homeowner's or renter's insurance). Also, they force you to buy a lock at their location. The employee that I dealt with would answer only certain questions and would ignore others; and she tried hard to make me rent a bigger storage box than I needed. Bottom line: this is a company that waives its liability and pushes high-pressure sales.
     
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At Your Service on 2011-08-07:
I don't know how they could "force" you to do anything. If they want too much for their space, including a bigger area than what you need, you can politely decline renting from them.
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This place should be shut down
Posted by on
PUYALLUP, WASHINGTON -- I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed up, peed and crapped on by rats!! These things have been handed down 2-5 generations and are priceless to me. Oh let's not forget that we found 2 dead rats one wrapped up in the moving blanket around my head board and one dead inside one of the posts for my bed where it appeared they had made a nest.

After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick"

I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me????

You describe your facility as "CLEAN AND TRUSTED" What a joke!!!

My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings.
     
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grandma005 on 2011-07-06:
This is disgusting. Look at your contract. Maybe they are responsible.
MDSasquatch on 2011-07-06:
A lot of house or renter's insurance policies cover such losses, you should contact your agent as well.
trmn8r on 2011-07-06:
Great advice from both of the two replies above!Check your contract, and see if you have an insurance policy that may cover the loss.
Anonymous on 2011-07-06:
Sorry to hear your belongings were ruined, that stinks!
Did you check on your unit at any time in that 3 year period? Was this an indoor or outdoor unit? Was there a particular reason you did not purchase storage insurance, considering the value of the items? What does the contract you signed say about damage by rodents, if anything?


Skye on 2011-07-06:
Good advice from everyone!

That's pretty nasty, and a terrible loss. Sorry your items were damaged.
yoke on 2011-07-06:
We had the same type of issue with a Planet Storage. Our stuff was in storage only about a month and out stuff was infested with rats. We did not lose a lot, but it was the point we paid to store our stuff in a safe clean environment. When we talked to the staff their attitude was oh well it happens. They are not held responsible for the loss UNLESS you buy their insurance. We did not since we had homeowners, but that was not covered under our policy.
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