FAIRFIELD, OHIO -- Public storage in Fairfield OH. committed a crime and auction my life without any notification except one phone call the day they had the auction. My invoice says we are paid up until July 2011. We have called for the regional MGR phone number and they keep giving me a wrong number. Customer service (WHAT A JOKE) They never answer only music. I am OUTRAGED with such poor business manners and how many other people do they do this to. I am searching for an attorney to get this handled and will most likely set up a protest in front of their store. 2 Replies - Latest reply on 05/09/2011Add reply
LORTON, VIRGINIA -- My older brother stored many of the household items from our fathers house after his death at a Public Storage facility. He paid regularly, in cash and put up with demands for larger amounts be paid on the unit for several years. He died in 2003 and because I did not have either the time to take everything out and discard the trash and find out exactly what he had saved plus the fact that I had added to what was being stored I began a policy of OVERPAYING the amount due every month. This facility has not accounted for the overpayments, has been threatening every month to "sell-off" the contents of this storage, has routinely cut off my locks and replaced with their own. I have not been able to do anything as I am homeless BUT HAVE A FULLTIME JOB< to move any of the stuff to another storage facility so have had to endure their threats, etc. I find the business practices less than honest and ethical, if possible do not do business with the Lorton, VA facility.3 Replies - Latest reply on 10/17/2010Add reply
HOUSTON, TEXAS -- OK
I got a postcard in the mail about my storage rate increase 6-5-10.
Called 6-7 got the run around about rate increase = they will not give me corporate phone number or address.
Tells me going ... read full review1 Replies - Latest reply on 06/07/2010
No customer service
FORT LAUDERDALE, FL -- I was charged $50.00 for renting a storage facility for 4 days. They told me to vacate beefore 4/15/2010 which I did. They called me twice between then and the first of the month (4/1/2010) giving me ... read full review2 Replies - Latest reply on 10/20/2010
I used Public Storage in the past when I needed temporary storage and it was a pleasant experience for me. I was on the auto-pay plan so the payments were worry free every month. The people working at the Public Storage that I used were very helpful and courteous. I would recommend Public Storage to anyone that needed storage. 9 Replies - Latest reply on 04/07/2010Add reply
I recently moved out of my Public Storage unit after an awful experience with them.
I rented the unit after moving to Houston from out of state to store some of my belongings that didn't fit in my ... read full review
From an Public Storage employee
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay ... read full review5 Replies - Latest reply on 07/19/2013
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.Add reply
SAN DIEGO, CALIFORNIA -- I recently rented from the Public Storage location on 6200 Miramar Rd in San Diego Ca. The property manager there helped me out so much with finding the unit closest to the elevator and she also helped with finding the correct size boxes that I needed. She was so nice to me and understanding.
I believe her name was Victoria. I recommend going to rent there because of the experience I had there.
The Worst Customer Service Ever!!!
GREENVILLE, SOUTH CAROLINA -- Let this be your warning!!! Do not rent a storage unit at Public Storage in Greenville SC, Pine Knoll Road. The Property Manager is extremely rude and she does not like you asking questions. I was ... read full review2 Replies - Latest reply on 02/14/2009