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Public Storage - Page 3

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78 Reviews & Complaints

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Longtime Customer Very Satisfied
Posted by Dbhb25 on 11/04/2013
Property manager John Demore has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility.
     
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An Experience Very Much Worth Repeating
Posted by Muybien82 on 10/26/2013
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out. When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best.
By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
     
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Fast! Efficient! Easy, Clean System & Property
Posted by Johnjakes76 on 10/13/2013
Great experience renting storage container. very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent on-line as you can save a little $$. also containers on the top floors are cheaper & can be just as accessible as bottom floors.
     
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They Got Your Stuff - Now They Raise The Rent After 6 Months!
Posted by Jilmcn on 10/05/2013
MAHOPAC, NEW YORK -- These guys are BAD BUSINESS!!! When I made the reservation, I inquired about how much they would raise the rent on my $236.00/month unit every year. I was told that a lot of the time, they don't even raise it. Well, imagine my surprise when, after only 6 months, they sent me a notice that they would be raising the cost of my unit by $25.00/month after only SIX MONTHS!!! You know what that screams to me? It screams "WE'RE GOING TO RIP YOU OFF NOW THAT WE HAVE YOUR STUFF"!!!!!!!

Someone should let Public Storage know that it's customary and expected to have a rate increase after one year. NOT SIX MONTHS! When you call the customer service line they tell you that your unit is priced "under market value" and they can raise it up to market value whenever they want (month to month). So does that mean that they can get you in for a really cheap price and after six months, raise it up to whatever they want or claim the market value is?

Please remember this, people. Make sure you know exactly what these rip off artists are going to charge you and when they are going to start raising the rates. They are sneaky! They are thieves and don't even try to hide it. Watch out!
     
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Posted by trmn8r on 2013-10-06:
The only way to know when they *may* raise rates is to look at what is in the contract. I don't believe there is such a thing as "customary" increases in arrangements like this.
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Great Had a New Employee Jeff and I Was His First Rental He Did Great
Posted by Terrych01 on 10/03/2013
I have to move and went there for a unit. Jeff was the gentleman that helped me he was terrific very helpful and explained all to me. I will always rent units from here and let everyone that needs storage to go there as well. Good job, Jeff!
     
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The Service I Received From Wayne & Paulette Was Outstanding and Friendly
Posted by Onebirdman on 09/29/2013
EWA BEACH, HAWAII -- If you want to rent a storage space. I suggest you rent one at Ewa Beach Public Storage. They know how to treat their customers. There is also a new general manager by they name of (Kevin). He made me feel at home. I bid on auction lockers and have notice how good the locker are now that he is in charge.

Thank You Kevin I appreciate you honesty and respect you show us bidders. Keep up the good work, all the bidders thank you.

Steven.
     
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Kudos to This Company
Posted by Ronniesnumberone on 09/28/2013
WEST BABYLON, NEW YORK -- I recently rented a storage unit in Public Storage in West Babylon NY. I was a bit apprehensive at first, but was quickly put at ease by their representative. With his guidance and suggestions, I found the perfect space for my needs. I must say I was very happy with courtesy and professionalism I was greeted with. I would recommend your West Babylon site to anyone. I would like to thank them again. You made my day !!
     
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Ripoff Artists
Posted by Bill4588 on 08/31/2013
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory that I get renter's insurance for another $12 per month. I am sure they have a deal with the insurance company to split the fee (if not pocket the whole amount because it is their company). This is not to protect them. You sign an agreement that they cannot be held liable for anything. Nevertheless, you have to take the insurance even if you don't want it. (By the way, the insurance is worthless. It has limitations up the wazoo.)

After I moved in, they sent me a notice within the first six months that they were raising the rent 12.5%. I am sure that they will be doing the same thing within the next six months. In other words, a yearly rent increase of 25%. Nice!

Finally, the units have no lights. The only light they provide is one in the hall. However, my light has been burnt out since the day I have moved it. I have begged for them to repair it. Their response was to pound sand. As soon as I can, I will be moving out. I recommend that you do not rent from these con artists.
     
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Posted by trmn8r on 2013-09-01:
I doubt that they can raise the rent 25% a year without losing a lot of customers.
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Great Customer Service
Posted by Goingthruhell on 08/23/2013
The staff that was working the day I came in looking for storage was fantastic. When asked briefly what I would be storing, I replied and then Josie took me to a unit that she said she chose for me based on what I was storing. I feel confident that my stay with this storage site will be great.Heather and Josie really listen and respond to your needs and concerns.
     
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Got Stuck for 1 Hour Inside Property Without Options to Get Out Until I Called 911
Posted by Josearana2008 on 08/13/2013
I was leaving the property by 9:01 and it was locked already. I called the manager's office and answer-machine responded. I called the central office and their voice-menu is outdated, without emergency or customer service option. I had to call 911 for help.

Trashy company.
     
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Posted by cmthru on 2013-08-13:
I am almost certain they have clearly posted signs that show when they close and lock the gates. If the sign say 9pm then the lock up and turn on the answering machine. It's your responsibility to be off the property when the time comes. How are they supposed to know that you were still there? Admittedly their answering system ought to have an emergency option or special number in case of emergency.
Posted by micky d on 2013-08-14:
Gate has a grace period after 9. Just for this situation. Also gate system can be checked to see when you actually attempted to exit.
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