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Public Storage has numerous thefts w/ no reports to other tenants
Posted by on
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss. This let me know that this was an inside job, per my investigation I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim. Please respond to this correspondence. Thank you
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Anonymous on 01/12/2010:
What? I'm confused with the whole smoking cigarettes part. What are you talking about and how did you know who was smoking cigarettes after hours? How do you know this was an inside theft? Do they have cameras?
Anonymous on 01/12/2010:
"Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours,"

What does that have to do with theft of your property?
Anonymous on 01/12/2010:
"I went to my unit to get a few things and it was completely cleared out. "

Was the lock broken? Did you have a lock?
Butterfly7 on 01/12/2010:
The smoking cigarettes has to do with a property manager that had individuals on the property with her that were not authorized to be there. Not only that they were in a pick-up truck the same pick up truck that probably stole my stuff from the storage. If seven other units were broken into within one night I say an inside job. Yes I had a lock but it was issued by Public Storage. They stole my childrens clothes and shoes and they stole everything we owned. How do you explain to a 9 and 10 year old that they don't have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need, like I had to.
Butterfly7 on 01/12/2010:
Furthermore if you cannot say something positive about my loss then I don't need you to comment in regards to my feelings for Public Storage. They stole everything we owned and it just took me 3 months to find me and my children a home. We now have a place to move into but with no furniture. So if you cannot give some advice as to how I can have my issue resolved then please keep your comments to yourself because obviously you do [snip] too like steal peoples stuff. Thank you
MRM on 01/12/2010:
If you're on a tight budget, may I suggest to get furnitures at thrift stores? If you shop around they do have decent furnitures at thrift stores. And if you don't mind, they also have decent children's clothes and toys.
Anonymous on 01/12/2010:
I was just asking questions, jeez. All you had to do was answer them, and I thank you. No need to get defensive. I didn't say anything positive or negative, thank you very much... just asked questions.
That's one thing I've learned when renting any sort of storage from someone... to come with my own lock. That way, the only way they'd have access to my things would be to break the lock themselves. I've rented from Public Storage as well, but in Texas. But, I provided my own lock.
Hopefully, the police will be helpful in your endeavor to recover anything from this mess.
Anonymous on 01/12/2010:
You need to be more precise in your post then. All we know is you start talking about someone smoking. You don't mention where you were when these so called unauthorized people were smoking. Were you spying on them? How do you know about these people? I just want to know ALL the fact, and not just what you want to tell us. If you are going to tell us a story, you need to tell us the WHOLE story and not just half of it, or don't post anything here. How do you know these people were not authorized to be there??? I'm sorry to hear about your stuff getting stolen, I'm sure it must be hell for you. PLease don't be taking out your anger on us. We are not the ones who stole your stuff.
Anonymous on 01/12/2010:
No cameras? Was the lock broken? Or just plain missing? What about insurance?
clutzycook on 01/12/2010:
Do you have renter's insurance? If so, that may cover your loss. What have the police found out?
Anonymous on 01/12/2010:
Locks and I don't care what kind or what the manufacture claims merely keeps reasonably honest people honest. There's not a lock made that can stand up to an industrious thief.

If the theft is that rampant then yeah I'd be a bit suspicious that it was an inside job as well.

Good advice clutzcook.
Anonymous on 01/12/2010:
I don't think most people purchase renters insurance on their storage least I don't know anyone who has.....
Starlord on 01/12/2010:
My wife worked with a lady that owned a storage place with her husband, and one of the first things I observed was that if you get a storage space, provide your own lock, and not a cheap one, either. If you are issued a lock, I would be most suspicious, because that says to me that they may have a master key for the locks they issue. The best locks, in my opinion as a security expert are the round high security locks. However, as has been mentioned, all a lock does is keep an honest person honest. I agree though, this sounds like an inside job.
clutzycook on 01/12/2010:
That's true Tennboy, but if she had renter's insurance on the stuff in the previous place she was renting, I wonder if it would carry over to the stuff once it was in the storage locker. Judging by her post, I'm assuming that her prior place was a rental. It was just a thought. I'm still wondering what the police have to say...
Butterfly7 on 01/13/2010:
Thank you all for your helpful advice. I did purchase the lock from the actual company and the insurance I purchased at the time of signing the contract only covers 2500.00, after the incident the thought occurred to me that may be I should have purchased renters insurance. The lock was not broken but I am left handed. When I went to grab a few items the lock was placed back on facing to the right, my youngest son kept asking for his bike I told him we would be in our house next week so we would get the bike then. As soon as I opened the unit before I even turned the light on my boy said mom my bike isn't here, we placed the bike in the front and sure enough all of our things were gone. To the reply in me taking my anger out on anyone I'm not angry at anyone on this site I'm angry at the people who stole my things, they took everything that we had. Not only that they have access to all of my personal info, birth certificates for me and my children, receipts of purchases, bank info valid and invalid, its just the inconvenience more than anything and then for someone to steal my childrens things that's more heartwrenching than anything, but as I stated previously I thank anyone and everyone for their helpful advice, and I appreciate all of your concerns for my loss. Please once again if you have also been a victim because as I stated previously I wasn't the only victim on that day, please respond to this correspondence so that we can work together in preventing this from happending to anyone else and their families. Thank you.
PepperElf on 01/13/2010:
does this place allow "after hours access"?

just wondering. the storage unit I use has set office hours, but then has 247 access to customers - they have to use an indiviual gate code to get into the facility.
CrystalSword on 01/13/2010:
Another place you can get decent, and sometimes almost new furniture is in your area. If you have access to a pc then this would be the way to go. If its posted in Freecycle....the item must be FREE, also has listings for free items, I have picked up several nice items this way for little or no cost.

I know its hard starting over again, and we had to do just that when we left Arizona with our truck, a small trailer and personal items. We moved no furniture, but within a month had a fully furnished home here in Washington and the cost was minimal.

We bought a like new couch at Goodwill for under $30, table lamps for $15 - $20...dressers I got through Craigslist for $15 - $35. Not everyone gets rid of just junk on these sites, in our case, we got stuff that was even better than what we had in Arizona for a fraction of the cost of moving the stuff up here!

Good luck, and do check Craigslist for a replacement bike for your son.
clutzycook on 01/13/2010:
Butterfly, you left papers with personal information in your storage unit?
CrystalSword on 01/14/2010:
clutzy, many times when we bought storage units at auction we would find personal info, family pictures and the like. I would box these and give them to the manager/owner of the storage company, to go back to the person who had the unit....there were a couple times that the person who had the unit had passed away so we shredded everything. The couple of times we have had to rent a storage unit, I kept our personal papers as condensed as possible and carried them with us...or, in the situation we are in now, living with a roommate, I sent some stuff over to my son's where I knew it would be safe. I would never leave sensitive info in a storage unit, you just never know who might end up with access to it.
Butterfly7 on 01/14/2010:
Yes I left personal papers and copies of my birth certificate and both of my boys, I'm really organized so I boxed everything up in plastic storage bins but I wrote with a Sharpee marker what boxes had what in them but yea I did. This is a hard lesson learned I really thought my stuff would be safe in storage and to be honest until this happened to me I never heard of anyone's things being stolen. I knew that if the bill wasn't paid your personal items could be auctioned off but I never thought stolen. I paid the bill on the 5th of Jan and my stuff was gone by the 9th of Jan, but that is absolutely correct never leave anything of real value like jewelry or personal info in your storage unit. At least if my jewelry wasn't stolen I could pawn a few items and get furniture. But you know what after this Earthquake in Haiti I'm very thankful that at least I'm still here, a lot of people lost everything and though I feel like I did also at least I have a home to move into this weekend and CrystalSword thanks for the advice I'm going to check that site out today so I can go ahead and refurnish my home. Just please whoever you are if you are going to be renting storage space please don't be naive and think that it cannot happen to you or that the facility you are renting from employs honest individuals. Thank you all once again. Butterfly7
goduke on 01/14/2010:
They didn't have any kind of security video? I thought most of the storage places did nowadays.
Anonymous on 01/14/2010:
Have you filed a report with the police? That'd be a great place to start if you haven't.
empee on 08/28/2010:
First of all, many of these managers live on site. They are human beings and sometimes have a life too. Being on the property with another person after hours doesn't indicate anything more criminal than you being in your back yard at 10pm. Neither does smoking cigarettes. If your neighbor's house catches on fire does that mean you're guilty of arson?

Second; you've no evidence that this is an inside job. You suspect that it's an inside job because A. Someone was on the property and B. your stuff is gone so C. the person on the property did it. This is a logical fallacy known as the "slippery slope".

Third; professional thieves and burglars target storage facilities. They often hit multiple units. Very few go to a storage facility and hit one unit unless they know what's in there and it's something they want. I know of one PS facility where over 70 units were hit overnight with a live on site manager present at the property. The same live on site manager that called the police, worked with them, and assisted them in access so they could get prints on everything they could (which were not theirs by the way).

Last but not least, PS is not going to tell other tenants about every issue that happens on the property, just as the bank you do business with doesn't tell you if one of their branches got robbed, just as your mechanic isn't laying out for you if any cars have been taken off his property, just as your apartment complex doesn't lay out how many and which apartments have ever been burglarized there when you sign a lease.

"How do you explain to a 9 and 10 year old that they don't have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need"

Really? Do your children live in your storage unit? If you have their bed and clothes in a unit and it was stolen how are they doing without unless they're getting dressed in the unit or sleeping on the bed that's in there?

"Furthermore if you cannot say something positive about my loss then I don't need you to comment in regards to my feelings for Public Storage. "

So you only want input that reinforces your point? You're not interested in truth or rationality at all, just in what you want to hear? You can feel however you want about Public Storage, but if you're expecting people to be sympathetic and understanding, you need to present a little better argument than that which you have. So much of what you said here doesn't make any sense.
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Public Storage Sold My Collectibles & A Part Of My Life
Posted by on
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course.

BY the time I made the call to them, they said I have 1hour to make payment, as it was schedule for auction.

The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.

Because of the way this was handled, I desire to bring a major Lawsuit against them.

The value of my items was way over a $1Million, but they sold it for $2250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.

They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell.

This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE.

Now, I'm legally going after them. I do believe I have a case.
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User Replies:
Skye on 01/09/2010:
I'm sorry you had family health issues to deal with, but you knew the terms and conditions for non-payment. They open your unit, and auction off your stuff. The unit was in your son's name, and he is the only one authorized for any dealings with the account. That's why they won't allow you to do certain things. How about getting power of attorney from your son? This whole mess is in his name. You have to take responsibility as well as your son. They considered non-payment as abandoned property. It wasn't personal.

Good luck with court, they didn't breach the contract, your son did.
Anonymous on 01/09/2010:
"Now, I'm legally going after them. I do believe I have a case."

Sorry for your troubles, but you don't. YOU signed a lease that YOU broke. THEY sold your items are is legal. The trying to make a payment was a courtesy and unfortunately too late.

If you had a million dollars worth of goods, why didn't you sell some of them?
Skye on 01/09/2010:
LS, I had asked the same thing about the selling of the items, but edited out. She didn't contact them for over 2 months, so I doubt she had time to go into the storage unit for items to sell.
*Brenda* on 01/09/2010:
lol one million
Starlord on 01/09/2010:
We used to make our living buying storage rooms at auction and selling the contents. These auctions happen because people don't pay their storage fees, and the storage place has the right to try to recoup their losses. Do you think they should just sit around until you or your son decides to pay the rent? It is just like renting a house or apartment. You don't pay your rent, you get evicted, and possibly sued for the back rent. Storage places auction goods in storage rooms not paid for. You haven't a leg to stand on, legally. You failed to meet the obligations, you pay the penalty.
sgkjxkfbk on 01/09/2010:
Sorry for your family issues, but seriously a million dollars worth of stuff in a storage unit? GET REAL.. also you signed a contract and I'm sure it states that if your are behind on paying they will sell your things. You should be glad they sent you a check for the difference in what you owed them,they could have said you get nothing have a nice day.
Anonymous on 01/09/2010:
Often the owners and managers "auction" a lot of the stuff to themselves to sell at garage sales, swap meets etc. I have a family friend that owns a few of these places, he says the manager always checks the stuff out beore selling it. So the OP's stuff may still be in the same unit until it gets moved.
Ytropious on 01/09/2010:
How does one go about buying storage unit contents?
Venice09 on 01/09/2010:
I would never put a million dollars worth of possessions in a storage unit in someone else's name, not even my own child's. I'm sorry you were distracted by family illnesses, but letting two months go by before contacting the place or trying to contact your son is just too long. I'm been through my share of family illness, some terminal, but I always managed to take care of business in order to avoid situations like yours.

Sorry, but I think you should have paid better attention to what was going on with your storage unit before it was too late. And yes, one hour before auction is most likely too late to do anything.
Skye on 01/09/2010:
YT, I believe if you check the classified in your local paper, they advertise public auctions for storage units. I would check around the for sale, garage sale sections.

Or you can just call a storage place, and ask if they have any upcoming auctions.
Ytropious on 01/09/2010:
I resell a lot so that sounds right up my alley!
Starlord on 01/09/2010:
Y, good luck. Sometimes you can make a profit, unless you find one like we saw once that had the body off a 67 Chevy PU truck in it. The auctions we went to, the manager cut the lock off in full view of everyone, and if they wanted something, they bid just like anyone else. I would never go back to a storage auction if the manager was able to cherry pick. We found a ton of CDs, musical instruments, all kinds of electronics. There are those who do the same thing, but have much deeper pockets than we did, but of course, they did this as a profession. Buy at storage auctions and have it in a booth at a swap meet.
mymom on 01/13/2010:
Though I appreciate each of your replies, I already have an attorney in place who begs to differ. And, I did not receive a check yet. THey said they would send it. But I will not cash it. They already placed conditions on the check that it has to be cashed within a certain timeframe, otherwise they will cancel it and donate it to charity. Maybe I will be the first to bring a lawsuit against them, because it is the general populus that thinks alike! With Contracts, there is always a loophole! And my attorney, he found it. I'm going after them STRONG! My contents, yes it was over a million just the way it was all handled, it was wrong. There were options here and the person there failed to offer them.
Anonymous on 01/13/2010:
You've got a lawyer who says you're right. They have a hundred lawyers who say you're wrong. Be sure and keep us posted.
Anonymous on 01/13/2010:
You had over a million dollars worth of stuff in a storage unit???? Really?? Why do I believe you are extending the truth here? I don't think anyone with half a brain would put a million dollars worth of stuff in a storage unit and FORGET to pay it. Just does not seem logical.

I'm sorry about your problems, but we all have problems and manage to pay our bills.
mymom on 01/14/2010:
Tennboy1981, not that I owe you an explanation, but quoting a Million dollar is an understatement. I'm just sizing up what was in my storage unit overall. I had 3 10X30 units. I managed to remove 2 of the units and this one was the last to go. When you have to take on the duty of taking care of a family member who was found in a different state with a Stroke, handling the power of attorney over that, dealing with a mother who has been diagnosed with Cancer, introducing alternative medicine remedies there, handling a plethora of other responsibilities, sometimes life does become overwhelming and one does loose focus. Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are OK) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you's inhuman". I am extremely multi-task and have ability to handle a lot in a day. Why I put a value on my storage unit..."Hollywood Collectibles". Costume collection, autographed photographs of olde hollywood dating back to Charlie Chaplin and so much more. So please, you do not know me nor do you know my lifestyle. Ultimately, I blame myself for letting it go pass the deadline date, HOWEVER, it was the way it was handled that upsets me. There were options. Doesn't matter if there are 1000 attornies. All it takes is (1) to bring awareness of what happen...contract or not.
Anonymous on 01/14/2010:
You might want to cash that check. Just cuz you have an attorney means nothing. 50% of attorneys lose court cases. Think about that. You'll end up with nothing but legal fees.
mymom on 01/14/2010:
Geez, I'm happy to still be able to see beauty in life. I've never learned to settle for what the universe has unfolded in life...but reading the responses of my post, all I can say is WOW!!!!!!!!!!!!!!!! I wish each of you well! And, never allow life to still your "inner strength". Stand Unshaken!
PSscout on 03/07/2010:
Find a lawyer, explain this case. Tell him/her to research Cook v. Public Storage, Inc. 2008 WI App 155, 314 Wis. 2d 426, 761 N.W.2d 645, 07−2077. This is a recent appelate decision and it sounds like Public has not changed much or has learned their lessons. Good Luck!
Anonymous on 03/07/2010:
mymom, no one is being mean. You simply refuse to accept that the payment was not made, the lease was broken and the contract tells you that the items will be confiscated. We are all regular folks who deal with problems and still manage to pay our bills.

A simple phone call to them anytime in that two months with a payment over the phone could have avoided all of this.

Sue. You will just be one more added to the docket who feels they should be the exception to the contract.
Slimjim on 03/07/2010:
Wow. Assuming the contents really were anywhere near a millions worth on the street, I would say you might as well get an attorney because that is way too much to lose without a fight, regardless of odds.
That being said, how on earth could someone put at risk a million dollars worth of goods over the rent of a storage unit. You should have been more concerned about paying that bill than any other you have, including your mortgage, unless your house is worth more than that of course.
PSscout on 03/07/2010:
Wow, you guys are pretty hard on mymom. If Public Storage failed to properly follow the lien foreclosure procedures for California, they should pay the freight. By the way, a tenant has until the "customary fall of the hammer" to oppose the lien. PS relies on an untested and ambiguous section of the Business and Professions Code to refuse to accept an opposition. Generally, under common and case law, the opposition gives the tenant a chance to challenge whether the storage facility has complied with the lien statutes or may in fact have a good faith dispute with the party foreclosing on the lien. While the million dollar valuation may seem extreme, the facts in this case MAY indicate that PS failed to comply with the Code.
PSscout on 03/07/2010:
If only JUST THINK ABOUT IT knew what he was spouting about. First of all, California does not have a limit of liability valuation of $5,000 the individual contracting party determines the contract language and the limit value. Secondly, PS is notorious about selling self storage spaces for well below their real value, (See Cook v. Public Storage) The tenant is responsible for the good while they are at the Public Storage facility, however, Public Storage is responsible for complying with the Business and Professions Code, strictly, when foreclosing on their lien, no short cuts, intimidation or games. Mymom attempted to pay on-line, yet PS chose to sell the space anyway. It is obvious that there are several causes of action here, breach of contract, negligent management, conversion, fraud, etc. Lastly, they are never ambulance chasers when they represent you in a DUI case or are wrongfully charged with a crime. Why don't we give this poor lady some sympathy, after all, she may be truly a victim!!!!
Skye on 03/07/2010:
She attempted to pay, but the contract was not in her name. Everyone is just sharing their thoughts and opinions, just like you. Nobody is attacking anyone.

Her first line on her review is: I knew I was 2 months over due.

There are rules we all have to follow. Why do certain people think they should be the exception?
Anonymous on 03/07/2010:
"Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are OK) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you's inhuman". I am extremely multi-task and have ability to handle a lot in a day."

I dunno. Something about the tone of this bothers me, otherwise I may have been more sympathetic. It seems to me that if you do so much each day, that something in that 2-month period could have taken a back seat to making the payment on a $1 million storage unit.

Life also becomes overwhelming for people with severe depression and anxiety. They may do very little in a 2-month period and still lose focus. I'd take that excuse over being "inhuman" yet skipping a 10 minute payment that cost you $1 million dollars.
Skye on 03/07/2010:
TNS, they also could have paid up in advance. When we had our unit, while waiting for the house to be finished, we paid up 6 months ahead. It was one less thing for us to worry about, with all that we have to do everyday!
Anonymous on 03/07/2010:
I have to agree with Skye and TNS. I will not discount the idea that there was $1M worth of items in the storage, but... well anyway. If there was that much in my storage unit then I would have made darn sure that I was paid up in advance. Things happen in life that distracts us from our obligations and responsibilities, but without trying to sound like a jerk, the fact is that life goes on. With or without us the world keeps turning.
TrailbyLaw on 06/20/2010:
This is a tragedy. I have been in the same situation as of recently. I will be writing up an article for publication in a major newspaper about Public Storage and I would like to get more details on your story. Please ignore the comments here which quite clearly come from either Public Storage management or from the low class bidding community that Public Storage protects. There are insects with more humanity.
Venice09 on 06/20/2010:
There's no need to insult people or their opinions, TrailbyLaw.
mymom on 06/21/2010:
It truly amazes me how INSENSITIVE some of you individuals are. It only reflects my own conclusion in life: The majority of you will accept what life throws at them. I do not accept this, and with all due respect, I would have to be a bloody idiot if I settled for the comments you are posting.If you are NOT an attorney, leave your wicked comments to yourself. And further, if you have not experience a "Storm" in your life, keep waking up in the morning. It's coming! If I am able to respond, you can believe, the difference between you and I,I offer a Support System. Why, because I understand the struggles in life and unexpected circumstances that can change the direction of one's life in a NY Minute. The end result, If you cannot stand on Faith alone, you cannot stand at'al. I choose to remain UNSHAKEN. Interrupted, but UNSHAKEN. This journey I've endured, I will not allow to dictate the path of my future. TrailbyLaw, thank you for your sensitivty to this matter. And for the record, this is not about money, I've learn to accept my lost, as material possessions, desasters happen in life and one must learn to adapt. However, this policy, something has to be change. Despite being behind, it's a storage unit. You really think it is OK for a stranger to come and take possession of your storage, just so they can clean the unit and do it all over again with another potential tenant, in the event they suffer a tragedy in their life. It's a BUSINESS,at the expense of others. I'm not looking for sympathy. Just an alternative. In due time!
scott on 07/13/2013:
the people who buy these storage's live on peoples short comings they do not give a crap, and do not care of peoples feelings and heartbreak.And these people don't no what kind of hardships they had just like the comments above tells you what kind of world we live in.
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Beware of Existing MOLD in Compartments
Posted by on
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
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Public Storage Preys on its Customers
Posted by on
CHICAGO, ILLINOIS -- I am even now, as I'm writing this, being harassed by Public Storage for money. Lucky for me they cannot get my property; I took it out just in time.

I began suspecting that Public Storage operates a racket this past year by their very hardball and arbitrary business practices. What could be their motive? Well, they hit you for extravagant fines if you are even one day late in paying. Then the sum starts to increase exponentially, every couple of weeks after that. Secondly, they increase your rent frequently. Thirdly, they can confiscate your stored goods.

As for my complaint, apparently I was being set up. It was over a sum of money they say I owed them. Can you believe it: $2.00? What happened was that they increased my rent (which occurs all too frequently). I paid the increase, already determined to look for another storage facility. But they wrote that the sum I owed them was $2.00 over what the notice stated. They locked me out of their facility, and actually sent me an extraordinary letter threatening auction of my goods if I did not pay, even though I was only a few days late on their deadline. So I paid it, at the office, with protest. I asked them how could they treat their good customers with such a mean spirit? They tell you that computers send the letters, and they have no control. I told them that computers are programmed for company policy. And, besides, it is not true they have no control. I found out the office manager does have certain discretion over late fees. And that evening, after their office hours, I took all my goods out of their storage, so that they could not interfere.

The next day I reported to the office for termination of my rental with them. They weren't too happy that I did this, even though there is no rental lease. It is simply month to month. Now, even though I have the final payment papers, they have begun sending me bills. First a bill for the $2.00 I already paid. A week later a bill for the entire month of June, even though I took my goods out the end of May.

I know where this is going. They will bill me, I won't pay; they will give it to a collection agency, and my credit rating will be harmed. This is their revenge.

Anyone who has had any such experiences with this company please make complaints. Let it be known publicly. And perhaps a class action suit can be filed. Even now I'm talking to a lawyer about action against them.

And do not rent from Public Storage under any circumstance. It is clear from these complaints that the company has got a racket going on, and makes a lot of money from both the rental and the auction of your goods.
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Anonymous on 06/19/2009:
I think you're right, it sounds like a scam and an act of revenge.

Send them one of these: ‹^› ‹(•¿•)› ‹^›

or one of these: ┌∩┐(°_°)┌∩┐
MRM on 06/19/2009:
LOL! For a minute there I thought you were stealing my trademark which is the second image.
Somebodyhere on 06/30/2009:
you get a rent increase after 1 year. your rent is due on the first and you get a late fee on the 7th. and another on the 30th. Yes computers send out the balance due letters. Employees have no say on late fee's. even if you owe 25 cents. The gate locks you out. you have to give a 2 day notice to vacate. If you owe money when you leave there could have police involved as it is breaking and entering.. READ THE LEASE BEFORE YOU COMPLAIN
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Worst Experience : Public Storage @ Fair Oaks Avenue, Sunnyvale, CA
Posted by on
SUNNYVALE, CALIFORNIA -- I would like to tell you about a worst customer experience I had at the Public Storage on Fair Oaks Avenue in Sunnyvale, CA .

I rented a unit in the Public Storage at 1096 N Fair Oaks Avenue, Sunnyvale, CA, from 11/19/2008 to 12/17/2008.

When I took out my stuff on 12/17, I talked with [snip], the property manager, to make sure all the payments are done and there is no amount due. I called him again on 12/18 and 12/19 to make sure the same thing. And he said everything is fine and I am good to go.

Yesterday on 02/09/2008, I received a letter (dated 01/27/2009..!!) from Allied Interstate (Collecting Agency) that $25 is due on my account. I went to the same Public Storage and talked with [snip]. ([snip] was on leave, so she was acting property manager) She said that I have been charged for dumpster usage. I explained her that I haven't left a single paper on your premises or put empty boxes in your dumpster, then why am I being charged.

Her response :- "There were some boxes left on premises that day, we don't know who did it, but since you ([snip]) were the only one to move out that day, we charged you." What the ***** is this. So tomorrow, if I go to that Public Storage, throw a box at night, would they charge the guy who left that day. This is total BS.

I asked her to give the Field/Regional Manager email id or phone number. But she won't give one right away. Finally after lot of discussion she gave me [snip] phone number. I called that number and no one answered, left a voicemail, no one called back...!!!

Firstly those guys put a false charge on my account. Then without notifying me (either through phone call or letter) they forwarded it to collecting agency. The collecting agency reported this to credit bureau and my credit history got screwed. My two active credit cards got deactivated because of collection agency on my credit report. What the **** is this.

I am really hurt with this incident. It was embarrassing to see those credit cards getting declined every time when I tried using them before knowing they have been deactivated.

When I asked everything is clear, [snip] replies yes everything is fine and I am good to go. After that they put wrong charges. Don't inform me via phone or letter, directly give it to collecting agency and then screw my history. And all these for no fault of mine.

I would like to know if there are any laws to protect consumers like me for the false charges, not notifying me, credit history getting screwed and emotional distress I am going through. I am not a rich person, so I can't afford to pay for lawyers fees, just want to know if some non-profit organization can fight for me.

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Soaring Consumer on 02/11/2009:
Sue them in small claims court. You don't need an attorney to do that.
FHOA on 02/11/2009:
Hi "Soaring Consumer"

Thanks for your reply. I am lil new to US, can you explain me how to approach small claims court and what would be the procedure there.

Anonymous on 02/11/2009:
It's very easy FHOA. First you determine what courthouse covers the area where the business is. Go to the courthouse and ask for the small claims office. In there, they will give you a form to fill out detailing yuour case. You pay a small fee. ( I think it is $19 here)
In the mail you will get a letter with a court date and time. When you go to court, you appear before a magistrate and explain what happened. You'd pretty much tell them what you told us here. The company has a chance to respond, then the magistrate decides.

In some states you can file a 'unfair or deceptive business practices' case. If you prevail in that, you get triple damages automatically.

I'd say your case is good, and you'll likely prevail. I'd be surprised if the company even showed up.

Now the downside is that you may have trouble actually collecting the damages. In a case I had, I had to send the sheriff out multiple times to get payment. Each time I had to pay the sheriff $45, but I just tacked it on to what they owed me. I eventually got it all.

Good luck.
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Public Storage Bills After Move OUT
Posted by on
RALEIGH, NORTH CAROLINA -- Public Storage has many ways of making money depending upon your situation. In my case since I was out of state, they chose to keep on billing me for a non-existent account.

I had a storage locker for 10 years. I contacted PS about moving out and local organizations who would pickup donations. Donna was very helpful. I was able to contribute thousands of dollars of clothes, furniture, and other household goods to the Viet Nam Veteran for their use or resale.

After I moved out the new clerk went on a rampage billing me for an account that I no longer had. I called Donna and she seemed very scared of this new clerk and his system of billing. The other clerks had even nicknamed him a very derogatory name. She wanted nothing more to do with the situation.

Needless to say, I received a bill for over $500 but it did not include disposal charges for the items that were supposedly there. As I would not pay for this modern day extortion, PS referred the charges to a collection agency. I gave them my information and supporting data but of course they do not get paid if I do not pay. The account has ended up on my credit report as a dispute. Be very careful with Public Storage company. I have had 4 other rental situations with other storage companies during and after the time that I had the account with Public Storage, and there were never any problems. Perhaps that they were small private companies was beneficial.

I contacted the Public Storage home office but they couldn't care less. After all their clerks have found ways to make money in creative ways.

Love to know if there are any lawyers who specialize in going after a company like Public Storage that can invoice you without a valid contract and for not providing any services.
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moneybags on 05/31/2008:
Sounds like a big scam. Contact the DA. Also, if the "company" does nothing, perhaps a US attorney might be interested in a RICO case.
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Public Storage... more like Pubic Storage. They are the "real storage experts" at taking your money, and poor customer service
Posted by on
HOUSTON, TEXAS -- I made the mistake of using their self storage company back at the beginning of September 2006. I have never used self storage before so I booked a reservation online with Public Storage. Their website was easy to navigate and setting up a reservation was actually pretty easy. My movers were on time and everything was actually going smoothely as far as the moving process. I followed the online directions and the public storage location I had printed out driving directions on was not there! I stopped into a Shurgard Storage and they had let me know they were in fact the Public Storage and something about Public recently merged with them. I gave them my reservation number, and the person working there went to show me the storage unit, when they opened it there was a drunk man sleeping inside the unit. I was shocked not only was he apparently living in the storage unit he was using it as a restroom. I was utterly disgusted. The manager apologized to me and offered to transfer me into another unit, and said they would take care of the situation later. We spent another 30 minutes in the office trying to locate a space that would accommodate me while my movers where waiting outside. My movers were being paid by the hour and I had been there just a little over an hour and nothing had been moved in yet. The person behind the counter told me there was no more units to move into and offered to go take care of the situation so I could move in. I said NO WAY, she then found a unit for me at a facillity another 20 minutes drive from that location and transferred my reservation, when I arrived there I found a sign on the door that said they would be back in the next 15 minutes... 50 minutes later I see this person come up and unlock the door and let me in. This individual who claimed to be the manager had to have the worst personal appearance I had seen that day aside from the vagrant found in my original storage unit at the other location. With no apology for the delay the manager proceeds to take their time shows me the unit which I found was acceptable. More time passes while my movers wait because the manager is going over the 30 minutes of paper work that I had done for the second time. I bought my lock and was given a code to access the gate. The manager let my movers in to get me moved finally and I thought all the calamity was over. It turns out I finished the move after the office had closed I put my code into the gate correctly and the gate DID NOT OPEN. I called the office number too see what I could do and I was rolled over to the managers voice mail. I eventually waited until someone came to access the property to exit with my movers. After paying an enormous moving bill I called the store again to complain where I had moved into. It turns out the manager was illiterate and wrote the wrong code on my card. They told me next time I came up there they could fix that issue for me. I asked if I could get the code over the phone because I needed to go there later that evening after the store closed. They told me they couldn't give codes over the phone and I just had to wait until I could come in during business hours. I plan to get my items out of storage as soon as my home is ready to move in. The sooner the better, I just hope my stuff is safe for the time being.

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Anonymous on 09/21/2006:
Public Storage managers have poor personal appearance because they tend to be spun-out tweakers who more often than not trade the blue-prints to the storage facility for an 8-ball of speed.
rah332 on 09/21/2006:
is it possible to put your own lock on the storage dr? I had a neighbor that had things in storage. they checked back on the locker a month later and things are missing. the strange thing is the lock was still on there and no signs of tampering. someone else had a copy of the key or they are expert locksmith. good luck
Anonymous on 09/21/2006:
robwolf100, you know everything about everybody, don't you? I'm very impressed...
Ponie on 09/23/2006:
I was going to read your letter--really I was. I got as far as the 8th word and refuse to go any further! Whatever happened to you--if you were highly overcharged for something--if you were swindled in some way--you deserve it and I hope it doubles! Tacky--tacky--tacky!
Gengar on 04/15/2008:
Public Storage is the worst and I would strongly warn anyone against using them. There are plenty of other choices for storage options.
storage on 06/09/2008:
I believe this. In MI on Haggerty Rd the roofs leak and the employees tell that bids have been taken. The problem seems to be the district management. When you try to resolve issues, you get told to be calm. A mess growing daily.
storage on 06/30/2008:
They are getting worse. Now the unit I use is getting painted; not repaired but a cheap coat of paint and a sign. The roofs still leak, district management hard as ever to get hold of, but apparently paint will improve things. I am trying to relocate.
ncoclub on 01/27/2011:
I am a Ex PS employee. Knowing the policies, I find it highly unlikely that someone was actually living a unit reserved for a customer or living at the property as well. Will be happy to answer further questions about PS. PS was not perfect but in my opinion was not a rip-off.
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A Good Experience
Posted by on
Rating: 5/51
MINNETONKA MN -- The manager Suzanne was more than helpful. She picked out a unit that exactly fit my needs. She showed me the unit and how to operate the lock. She went over the paperwork with me. She answered my questions appeared to enjoy her work. She was well spoken, intelligent, and solution oriented. She made me feel very welcome. My only problem with public storage is that they sent out a bill for a second month when I was only renting for one month. I suspect that second month invoice will be retracted since I have now vacated.
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Wonderful Customer Service
Posted by on
Rating: 5/51
5240 EDISON AVE COLORADO SPRINGS, COLORADO -- The first time I stopped by to check the place, I knew that this was where I wanted to leave my possessions. Kristie was a very knowledgeable person, and offered to show us the place without being pushy.

she made us feel comfortable, we moved from Las Vegas NV, and we immediately felt safe and knew that our possessions would be well taken care of. The place is clean, and has easy access.
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StarStarEmpty StarEmpty StarEmpty Star
Outrageous Rate Increases After 6 Months
Posted by on
Rating: 2/51
LOS ANGELES, CALIFORNIA -- This is the second time I've rented from Public Storage and I should have learned my lesson the first time. They increased my rent more than 12% the first time and I stupidly paid it without complaint. I searched for another storage place but Public Storage had slightly better rates (but not if they are increased after 6 months). And moved. So here I am again. Six months later I am being told that my rates have increased by 14%!!!!!
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