RALEIGH, NORTH CAROLINA -- Public Storage has many ways of making money depending upon your situation. In my case since I was out of state, they chose to keep on billing me for a non-existent account. I had a storage locker for 10 years. I contacted PS about moving out and local organizations who would pick up donations. Donna was very helpful. I was able to contribute thousands of dollars of clothes, furniture, and other household goods to the Vietnam Veteran for their use or resale.
After I moved out the new clerk went on a rampage billing me for an account that I no longer had. I called Donna and she seemed very scared of this new clerk and his system of billing. The other clerks had even nicknamed him a very derogatory name. She wanted nothing more to do with the situation.
Needless to say, I received a bill for over $500 but it did not include disposal charges for the items that were supposedly there. As I would not pay for this modern day extortion, PS referred the charges to a collection agency. I gave them my information and supporting data but of course they do not get paid if I do not pay. The account has ended up on my credit report as a dispute. Be very careful with Public Storage company. I have had 4 other rental situations with other storage companies during and after the time that I had the account with Public Storage, and there were never any problems. Perhaps that they were small private companies was beneficial.
I contacted the Public Storage home office but they couldn't care less. After all their clerks have found ways to make money in creative ways. Love to know if there are any lawyers who specialize in going after a company like Public Storage that can invoice you without a valid contract and for not providing any services.
SAN DIEGO, CALIFORNIA -- In early 2005 I rented a storage unit with automatic bill pay. I knew I'd have to keep this storage unit for a few units, and I'd rarely visit it (been a year so far), so I wanted it to be as hands-off as possible. Unfortunately during the last few months, Public Storage has demanded more of my time and frustration than any of my bills.
Everything went perfectly until the expiration date on my credit card approached in September 2006. A couple weeks before my card expired, the local Public Storage office at 1247 Sweetwater Road, Spring Valley, CA 91977, called and left a voicemail asking for my new credit card information. The voicemail said I had to come into the office, but when I called back and told them my credit was exactly the same except for the new expiration date, I was told that everything was okay and that I wouldn't have to come into the office.
The next weekend I went into the office anyway to have them check my records. Again they said everything was okay, but I offered my credit card to them so they could make a copy of it for their records, but they denied my offer. A couple weeks later I received another voicemail, but when I called back they said everything was okay. A few weeks after that I went on vacation and they called again. My family received the message and couldn't get in touch with me, so they went to the office and paid by check to prevent any further problems.
Finally, yesterday, November 9, 2006, ** called and left another message, except instead of asking me to call back or coming into the office, she only left the phone number for their bill pay phone system. Today, November 10, 2006, I left a complaint with their online Consumer Complaint system and also left a voicemail asking them to call me back.
BROOKLYN, NEW YORK -- The prices are too high and at the time of moving in my things they informed me that I should move out before the 6th of the month or I will be charge, which sounds great at the time, now it was time for me to move out my things in which I did on the 5th of the month. I went to the clerk to let her know that everything was out of the unit, she told me that I have to pay a fee for the 5 days that I use the unit. I took out all my things and there were so many rat poop I was sick to my stomach. I had the worst experience with Public Storage.
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being downright rude, crude and utterly despicable. I have never seen an adult act this way. I have to tip my hat off to the manager on duty because she tried her best to help this woman. The manager tried to break down her account and explain to her why she owed what she owed and the woman LOST IT. The manager even tried to go over her lease with the woman but she just wasn't listening and kept being crude. It got to the point that I had to step in and tell the woman that the person you are yelling at doesn't make the rules. The woman was so angry she stormed out and left.
What was so crazy when leaving the parking lot she hit the key pad on her way out and smashed her car. I have never seen anything like that before IN MY LIFE. I now have a new found respect for individuals in customer service because some people are unbelievable. In my opinion you should treat people how you want to be treated. That saying that the customer is always right is so WRONG!
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now here is some advice from me. Keep your contact information current- address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it on time. Rent is due on the 1st. Not the 7th. If it's paid on the 7th and you get a late charge, it's 7 days late not 1 day late. Put your account number on your check. Your name is more common than you realize. We close at 6. If you throw your check through the payment slot after we close, it will be posted the next day. We don't live in the office. This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you. The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you. If you think you have felt frustration, imagine calling 7 pages of delinquent customers to try to get them to pay their bill before late charges accrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss.
This let me know that this was an inside job, per my investigation. I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim, please respond to this correspondence. Thank you.
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course. By the time I made the call to them, they said I have 1hour to make payment, as it was scheduled for auction.
The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5 mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.
Because of the way this was handled, I desire to bring a major Lawsuit against them. The value of my items was way over a $1Million, but they sold it for $2,250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.
They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell. This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE. Now, I'm legally going after them. I do believe I have a case.
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1 or FREE first month's rent, but then charge $20 to open the account - misleading advertising. Secondly, I would like to warn would-be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings.
Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out.
When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best. By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
MAHOPAC, NEW YORK -- These guys are BAD BUSINESS!!! When I made the reservation, I inquired about how much they would raise the rent on my $236.00/month unit every year. I was told that a lot of the time, they don't even raise it. Well, imagine my surprise when, after only 6 months, they sent me a notice that they would be raising the cost of my unit by $25.00/month after only SIX MONTHS!!! You know what that screams to me? It screams "WE'RE GOING TO RIP YOU OFF NOW THAT WE HAVE YOUR STUFF"!!!!!!! Someone should let Public Storage know that it's customary and expected to have a rate increase after one year. NOT SIX MONTHS!
When you call the customer service line they tell you that your unit is priced "under market value" and they can raise it up to market value whenever they want (month to month). So does that mean that they can get you in for a really cheap price and after six months, raise it up to whatever they want or claim the market value is? Please remember this, people. Make sure you know exactly what these rip off artists are going to charge you and when they are going to start raising the rates. They are sneaky! They are thieves and don't even try to hide it. Watch out!