Public Storage - Page 5

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2.8 out of 5, based on 51 ratings and
91 reviews & complaints.

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A Good Experience
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Rating: 5/51
MINNETONKA MN -- The manager Suzanne was more than helpful. She picked out a unit that exactly fit my needs. She showed me the unit and how to operate the lock. She went over the paperwork with me. She answered my questions appeared to enjoy her work. She was well spoken, intelligent, and solution oriented. She made me feel very welcome. My only problem with public storage is that they sent out a bill for a second month when I was only renting for one month. I suspect that second month invoice will be retracted since I have now vacated.
     
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Wonderful Customer Service
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Rating: 5/51
5240 EDISON AVE COLORADO SPRINGS, COLORADO -- The first time I stopped by to check the place, I knew that this was where I wanted to leave my possessions. Kristie was a very knowledgeable person, and offered to show us the place without being pushy.

she made us feel comfortable, we moved from Las Vegas NV, and we immediately felt safe and knew that our possessions would be well taken care of. The place is clean, and has easy access.
     
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Outrageous Rate Increases After 6 Months
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Rating: 2/51
LOS ANGELES, CALIFORNIA -- This is the second time I've rented from Public Storage and I should have learned my lesson the first time. They increased my rent more than 12% the first time and I stupidly paid it without complaint. I searched for another storage place but Public Storage had slightly better rates (but not if they are increased after 6 months). And moved. So here I am again. Six months later I am being told that my rates have increased by 14%!!!!!
     
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Considerate, Efficient and Informative Service
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Rating: 5/51
25820, FLORIDA -- Recently my husband passed away and left the storage unit in my care. the manager, Fred, was very helpful and patient in informing me how to obtain entry into the unit.
     
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Great Service after break-ins PLUS manager Monte busted BOTH guys
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Rating: 5/51
PORTLAND, OREGON -- At location # 24103 my unit was broken into 2x after we got a new manager. He was quick to inform, very sympathetic and apologetic, had a good handle on making the next attempt harder, at PS' expense, and because of being really vigilant after hours he was able to get police there before the 1st guy finished his 2nd attempt, and again, in time to nail the 2nd guy red-handed. Not only that, but he's always cheerful, polite and professional.
     
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Very Personal, Friendly and Courteous Service. I Thank You.
Posted on
Rating: 4/51
ANAHEIM, CALIFORNIA -- She is (Debra) a keen asset to your business. As I am sure you are already aware.
Once again I transition my belongings into your facilities. I appreciate the level of competence that I am greeted with, as well as the fluent flow of the language of the land.

We see the level of many companies and services degrading for sometime now.. Its good to know that I am received at Public storage with the same friendly, knowledgeable service that keeps me a loyal patron.

Thank you, once again.

Sincerely,

James Baylie
     
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Public Storage - Bait 'n Switch
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Rating: 2/51
FLORENCE, SOUTH CAROLINA -- 1st month FREE..then, after 5 months, Public Storage increased their rates from $44 to $51 for my 8 x 10. Really??? I realize companies need to raise rates, but that's $84/year from ONE person. I moved my stuff out my house to keep people from stealing things while I'm away, and I still get RIPPED off by the trusting name of "Public Storage." I want a breakdown of WHY so much?
     
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Great Service From Adriana & Jocelyn
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Rating: 5/51
VAN NUYS, CALIFORNIA -- On November 27,2013 I went to Public Storage Location 26311 in Van Nuys on Balboa Blvd to complete paperwork for the rental of a unit. I was helped by Adriana & Jocelyn. Both young ladies were very helpful and kind. Public Storage is fortunate to have both young ladies as part of the Public Storage team.
     
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Longtime Customer Very Satisfied
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Rating: 5/51
WEYMOUTH, MASSACHUSETTS -- Property manager John Demore has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility.
     
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Fast! Efficient! Easy, Clean System & Property
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Rating: 4/51
REVERE, MASSACHUSETTS -- Great experience renting storage container. very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent on-line as you can save a little $$. also containers on the top floors are cheaper & can be just as accessible as bottom floors.
     
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