Public Storage - Page 5

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2.7 out of 5, based on 52 ratings and
92 reviews & complaints.

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Public Storage... more like Pubic Storage. They are the "real storage experts" at taking your money, and poor customer service
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HOUSTON, TEXAS -- I made the mistake of using their self storage company back at the beginning of September 2006. I have never used self storage before so I booked a reservation online with Public Storage. Their website was easy to navigate and setting up a reservation was actually pretty easy. My movers were on time and everything was actually going smoothely as far as the moving process. I followed the online directions and the public storage location I had printed out driving directions on was not there! I stopped into a Shurgard Storage and they had let me know they were in fact the Public Storage and something about Public recently merged with them. I gave them my reservation number, and the person working there went to show me the storage unit, when they opened it there was a drunk man sleeping inside the unit. I was shocked not only was he apparently living in the storage unit he was using it as a restroom. I was utterly disgusted. The manager apologized to me and offered to transfer me into another unit, and said they would take care of the situation later. We spent another 30 minutes in the office trying to locate a space that would accommodate me while my movers where waiting outside. My movers were being paid by the hour and I had been there just a little over an hour and nothing had been moved in yet. The person behind the counter told me there was no more units to move into and offered to go take care of the situation so I could move in. I said NO WAY, she then found a unit for me at a facillity another 20 minutes drive from that location and transferred my reservation, when I arrived there I found a sign on the door that said they would be back in the next 15 minutes... 50 minutes later I see this person come up and unlock the door and let me in. This individual who claimed to be the manager had to have the worst personal appearance I had seen that day aside from the vagrant found in my original storage unit at the other location. With no apology for the delay the manager proceeds to take their time shows me the unit which I found was acceptable. More time passes while my movers wait because the manager is going over the 30 minutes of paper work that I had done for the second time. I bought my lock and was given a code to access the gate. The manager let my movers in to get me moved finally and I thought all the calamity was over. It turns out I finished the move after the office had closed I put my code into the gate correctly and the gate DID NOT OPEN. I called the office number too see what I could do and I was rolled over to the managers voice mail. I eventually waited until someone came to access the property to exit with my movers. After paying an enormous moving bill I called the store again to complain where I had moved into. It turns out the manager was illiterate and wrote the wrong code on my card. They told me next time I came up there they could fix that issue for me. I asked if I could get the code over the phone because I needed to go there later that evening after the store closed. They told me they couldn't give codes over the phone and I just had to wait until I could come in during business hours. I plan to get my items out of storage as soon as my home is ready to move in. The sooner the better, I just hope my stuff is safe for the time being.

     
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A Good Experience
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Rating: 5/51
MINNETONKA MN -- The manager Suzanne was more than helpful. She picked out a unit that exactly fit my needs. She showed me the unit and how to operate the lock. She went over the paperwork with me. She answered my questions appeared to enjoy her work. She was well spoken, intelligent, and solution oriented. She made me feel very welcome. My only problem with public storage is that they sent out a bill for a second month when I was only renting for one month. I suspect that second month invoice will be retracted since I have now vacated.
     
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Wonderful Customer Service
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Rating: 5/51
5240 EDISON AVE COLORADO SPRINGS, COLORADO -- The first time I stopped by to check the place, I knew that this was where I wanted to leave my possessions. Kristie was a very knowledgeable person, and offered to show us the place without being pushy.

she made us feel comfortable, we moved from Las Vegas NV, and we immediately felt safe and knew that our possessions would be well taken care of. The place is clean, and has easy access.
     
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Outrageous Rate Increases After 6 Months
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Rating: 2/51
LOS ANGELES, CALIFORNIA -- This is the second time I've rented from Public Storage and I should have learned my lesson the first time. They increased my rent more than 12% the first time and I stupidly paid it without complaint. I searched for another storage place but Public Storage had slightly better rates (but not if they are increased after 6 months). And moved. So here I am again. Six months later I am being told that my rates have increased by 14%!!!!!
     
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Considerate, Efficient and Informative Service
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Rating: 5/51
25820, FLORIDA -- Recently my husband passed away and left the storage unit in my care. the manager, Fred, was very helpful and patient in informing me how to obtain entry into the unit.
     
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Great Service after break-ins PLUS manager Monte busted BOTH guys
Posted by on
Rating: 5/51
PORTLAND, OREGON -- At location # 24103 my unit was broken into 2x after we got a new manager. He was quick to inform, very sympathetic and apologetic, had a good handle on making the next attempt harder, at PS' expense, and because of being really vigilant after hours he was able to get police there before the 1st guy finished his 2nd attempt, and again, in time to nail the 2nd guy red-handed. Not only that, but he's always cheerful, polite and professional.
     
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Very Personal, Friendly and Courteous Service. I Thank You.
Posted on
Rating: 4/51
ANAHEIM, CALIFORNIA -- She is (Debra) a keen asset to your business. As I am sure you are already aware.
Once again I transition my belongings into your facilities. I appreciate the level of competence that I am greeted with, as well as the fluent flow of the language of the land.

We see the level of many companies and services degrading for sometime now.. Its good to know that I am received at Public storage with the same friendly, knowledgeable service that keeps me a loyal patron.

Thank you, once again.

Sincerely,

James Baylie
     
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Public Storage - Bait 'n Switch
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Rating: 2/51
FLORENCE, SOUTH CAROLINA -- 1st month FREE..then, after 5 months, Public Storage increased their rates from $44 to $51 for my 8 x 10. Really??? I realize companies need to raise rates, but that's $84/year from ONE person. I moved my stuff out my house to keep people from stealing things while I'm away, and I still get RIPPED off by the trusting name of "Public Storage." I want a breakdown of WHY so much?
     
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Great Service From Adriana & Jocelyn
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Rating: 5/51
VAN NUYS, CALIFORNIA -- On November 27,2013 I went to Public Storage Location 26311 in Van Nuys on Balboa Blvd to complete paperwork for the rental of a unit. I was helped by Adriana & Jocelyn. Both young ladies were very helpful and kind. Public Storage is fortunate to have both young ladies as part of the Public Storage team.
     
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Longtime Customer Very Satisfied
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Rating: 5/51
WEYMOUTH, MASSACHUSETTS -- Property manager John Demore has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility.
     
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