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Public Storage Consumer Reviews - Page 5

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Fast! Efficient! Easy, Clean System & Property
StarStarStarStarEmpty StarBy -
Rating: 4/51

REVERE, MASSACHUSETTS -- Great experience renting storage container. Very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent online as you can save a little $$. Also containers on the top floors are cheaper & can be just as accessible as bottom floors.

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Great Had a New Employee Jeff and I Was His First Rental He Did Great
StarStarStarStarEmpty StarBy -
Rating: 4/51

NEPTUNE, NEW JERSEY -- I have to move and went there for a unit. Jeff was the gentleman that helped me. He was terrific, very helpful and explained all to me. I will always rent units from here and let everyone that needs storage to go there as well. Good job, Jeff!

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The Service I Received From Wayne & Paulette Was Outstanding and Friendly
StarStarStarStarStarBy -
Rating: 5/51

EWA BEACH, HAWAII -- If you want to rent a storage space, I suggest you rent one at Ewa Beach Public Storage. They know how to treat their customers. There is also a new general manager by they name of (Kevin). He made me feel at home. I bid on auction lockers and have notice how good the locker are now that he is in charge. Thank You Kevin. I appreciate your honesty and respect you show us bidders. Keep up the good work, all the bidders thank you.

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Great Customer Service and Great Property
StarStarStarStarStarBy -
Rating: 5/51

ORLANDO, FLORIDA -- Cherie, the property manager was so helpful in helping me move my belongings to a unit that was more affordable. I am on fixed income and need to do things that fit my income. She is always so pleasant and efficient, I love her sweet spirit and always enjoy coming into the office and talking to her on the phone. She is both personable and professional. Thank you for hiring people like Cherie.

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Kudos to This Company
StarStarStarStarStarBy -
Rating: 5/51

WEST BABYLON, NEW YORK -- I recently rented a storage unit in Public Storage in West Babylon NY. I was a bit apprehensive at first, but was quickly put at ease by their representative. With his guidance and suggestions, I found the perfect space for my needs. I must say I was very happy with courtesy and professionalism I was greeted with. I would recommend your West Babylon site to anyone. I would like to thank them again. You made my day!!

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Service
StarStarStarStarStarBy -
Rating: 5/51

POMPANO BEACH, FLORIDA -- I had to move my storage unit and met a young woman named Cindy. She was my go-to person at my new facility. What a great gal to deal with. Always a smile and friendly personality. She made the move smooth and easy. She is a great asset to the company.

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Great Customer Service
StarStarStarStarStarBy -
Rating: 5/51

9011 EVERGREEN WAY, EVERETT, WASHINGTON -- The staff that was working the day I came in looking for storage was fantastic. When asked briefly what I would be storing, I replied and then Josie took me to a unit that she said she chose for me based on what I was storing. I feel confident that my stay with this storage site will be great. Heather and Josie really listen and respond to your needs and concerns.

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Got Stuck for 1 Hour Inside Property Without Options to Get Out Until I Called 911
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALPHARETTA, GEORGIA -- I was leaving the property by 9:01 and it was locked already. I called the manager's office and answer-machine responded. I called the central office and their voice-menu is outdated, without emergency or customer service option. I had to call 911 for help. Trashy company.

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Very Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

5275 SOUTH COOPER STREET, ARLINGTON, TX 76017, TEXAS -- Very poor customer service. I would never recommend Public Storage for any of my family & friends. One of the worst experiences of my life has been dealing with this company!

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Angel Has Been the Best of Help in the 8 Months We Had Our Storage. Thanks.
StarStarStarStarStarBy -
Rating: 5/51

FORT WORTH, TEXAS -- I would recommend this location before any other if someone asked. You guys helped and worked with our family while looking for a house. Thanks so much to Angel and Beth.

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Public Storage Rating:
Star Star Half star Empty star Empty star
2.6 out of 5, based on 53 ratings and
93 reviews & complaints.
Contact Information:
Public Storage
P.O. Box 25050
Glendale, CA 91221-5050
1-800-567-0759 (ph)
www.publicstorage.com
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