IRVING, TEXAS -- I've read enough complaints about Public Storage. Now here is some advice from me. Keep your contact information current- address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it on time. Rent is due on the 1st. Not the 7th. If it's paid on the 7th and you get a late charge, it's 7 days late not 1 day late. Put your account number on your check. Your name is more common than you realize. We close at 6. If you throw your check through the payment slot after we close, it will be posted the next day. We don't live in the office. This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you. The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you. If you think you have felt frustration, imagine calling 7 pages of delinquent customers to try to get them to pay their bill before late charges accrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss.
This let me know that this was an inside job, per my investigation. I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim, please respond to this correspondence. Thank you.
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course. By the time I made the call to them, they said I have 1hour to make payment, as it was scheduled for auction.
The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5 mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.
Because of the way this was handled, I desire to bring a major Lawsuit against them. The value of my items was way over a $1Million, but they sold it for $2,250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.
They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell. This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE. Now, I'm legally going after them. I do believe I have a case.
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1 or FREE first month's rent, but then charge $20 to open the account - misleading advertising. Secondly, I would like to warn would-be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings.
Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
LORTON, VIRGINIA -- The staff at the Public storage 24233 - Lorton/Richmond Highway always provide me with excellent customer service. They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family, friends that may need a storage space. That is the kind of people I always like to do business with.
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out.
When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best. By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
MAHOPAC, NEW YORK -- These guys are BAD BUSINESS!!! When I made the reservation, I inquired about how much they would raise the rent on my $236.00/month unit every year. I was told that a lot of the time, they don't even raise it. Well, imagine my surprise when, after only 6 months, they sent me a notice that they would be raising the cost of my unit by $25.00/month after only SIX MONTHS!!! You know what that screams to me? It screams "WE'RE GOING TO RIP YOU OFF NOW THAT WE HAVE YOUR STUFF"!!!!!!! Someone should let Public Storage know that it's customary and expected to have a rate increase after one year. NOT SIX MONTHS!
When you call the customer service line they tell you that your unit is priced "under market value" and they can raise it up to market value whenever they want (month to month). So does that mean that they can get you in for a really cheap price and after six months, raise it up to whatever they want or claim the market value is? Please remember this, people. Make sure you know exactly what these rip off artists are going to charge you and when they are going to start raising the rates. They are sneaky! They are thieves and don't even try to hide it. Watch out!
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory that I get renter's insurance for another $12 per month. I am sure they have a deal with the insurance company to split the fee (if not pocket the whole amount because it is their company). This is not to protect them. You sign an agreement that they cannot be held liable for anything. Nevertheless, you have to take the insurance even if you don't want it. (By the way, the insurance is worthless. It has limitations up the wazoo.)
After I moved in, they sent me a notice within the first six months that they were raising the rent 12.5%. I am sure that they will be doing the same thing within the next six months. In other words, a yearly rent increase of 25%. Nice! Finally, the units have no lights. The only light they provide is one in the hall. However, my light has been burnt out since the day I have moved it. I have begged for them to repair it. Their response was to pound sand. As soon as I can, I will be moving out. I recommend that you do not rent from these con artists.
DURHAM, NORTH CAROLINA -- Opened up the unit to find about an inch of water on the floor and mildew growing on a majority of our possessions. Called the district manager that just kept repeating "read your lease" and then went on to tell me they knew the roof was leaking because they had other complaints but we were not contacted. Why? Because the district manager Tyndall ** is lazy and ignorant and obviously doesn't know how to use email, telephones or a database. Home office told us we should have been notified of issues on this property.
Thank God we have private insurance. We were told by an employee that Public Storage won't cover flooding through their insurance. Stay away from this place. Pay a little more and get a decent unit where the company actually doesn't neglect their property. These people are the slum lords of storage.
SCOTTSDALE, ARIZONA -- I needed to move residence quickly but could not get a moving truck prior to the 7th of the month. Therefore, PS charged me the ENTIRE month anyway. I will NEVER EVER use this company again - they were not even amenable to working with me to negotiate a fair prorate amount. So much for customer service/retention! Never store your stuff here - not unless you are sure to move before the 7th of the month.
Additionally, the lock and key system seemed user unfriendly - it was overly complicated and confusing. Customer service number is a circular maze of a menu and difficult to get through. They also apparently have many technical difficulties with their online payment system but happily will charge you a $20 convenience fee if you pay by phone. AVOID AVOID AVOID!!!!