HOUSTON, TEXAS -- OK
I got a postcard in the mail about my storage rate increase 6-5-10.
Called 6-7 got the run around about rate increase = they will not give me corporate phone number or address.
Tells me going ... read full review1 Replies - Latest reply on 06/07/2010
SOUTH HAMPTON, PENNSYLVANIA -- I rented a space at Public Storage. When it came time to remove the contents of my unit there was water damage to several of my belongings. I asked the person who was working that day to come out and watch me pull out my leather couches so he could be witness to any damage. There was not any damage to the couches but several other items were damaged. He witnessed damage to a painting and said he would put a report on file. He never did. I called the insurance to file a claim. I was told to take pictures of my stuff as well as the unit they were stored in. When I returned to public storage I was greeted with hostility. I was told that I was not allowed to take photos and also was no longer allowed on the property. The insurance representative told me that the property manager denied any water had leaked into the unit.
1 Replies - Latest reply on 03/18/2009Add reply
I have witnesses but the insurance company said they were biased. I probably will not get compensation for my stuff and I am outraged.
From an Public Storage employee
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay ... read full review5 Replies - Latest reply on 07/19/2013
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.Add reply
This place should be shut down
PUYALLUP, WASHINGTON -- I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed ... read full review6 Replies - Latest reply on 07/06/2011
Public Storage Bills After Move OUT
RALEIGH, NORTH CAROLINA -- Public Storage has many ways of making money depending upon your situation. In my case since I was out of state, they chose to keep on billing me for a non-existent account.
I had a storage locker ... read full review1 Replies - Latest reply on 05/31/2008
Rip Off and Not Professional
JAMAICA, NEW YORK -- Never again will I ever use Public Storage or tell anyone to use Public Storage. They are a rip off and the property managers are oblivious and have no respect. They speak to you as if you are stupid ... read full review3 Replies - Latest reply on 12/04/2012
BROOKLYN, NEW YORK -- Poor customer service especially from the site manager, he refuses to help me, when I Informed him that I had moved out of my unit on the 5th day of the month. the employee told me to let her know that I had took everything out my unit, which I did, however she didn't take me out the system. I had to waite 4 days until his employee gets in to work for him to confirm it with her, now they refuse to give me back my money. this company sucks Add reply
Impressive Customer Service
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down right rude, crude and utterly despicable. I have never seen an adult act ... read full review1 Replies - Latest reply on 10/21/2012
On November 27,2013 I went to Public Storage Location 26311 in Van Nuys on Balboa Blvd to complete paperwork for the rental of a unit. I was helped by Adriana & Jocelyn. Both young ladies were very helpful and kind. Public Storage is fortunate to have both young ladies as part of the Public Storage team. Add reply