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Public Storage

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51 Reviews & Complaints

Top Customer Complaints & Reviews:

Upon going to a public storage facility to setup storage for my household belongings I was somewhat taken back by their ethical practices or lack there of.
Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down right rude, crude and utterly despicable.
Public storage in Fairfield OH. committed a crime and auction my life without any notification except one phone call the day they had the auction.


Latest Reviews:

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Horrible Customer Service - Corporate & District Manager -- Informative Posted by Ampman257 on 05/15/2013

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Pathetic - Not Caring - Office -- Complaint Posted by Gecanfield on 04/29/2013

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Not Secure, Not Safe, Totally No Responsible - Storage Unit
MIAMI, FLORIDA -- Have been renting a storage unit from them for 2.5 years. Rent has increased by 25% during that time. Also purchased insurance ...
-- Complaint Posted by Vjgibialante on 03/16/2013

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Excellent Service
SANTA ROSA, CALIFORNIA -- I have been with Public Storage for over 15 years in many states and I am very satisfied with the service. At present, I am ...
-- Informative Posted by Desserttrail on 03/05/2013

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Sensitive Documents Dumped in Neighborhood Park
COLUMBUS, OHIO, OHIO -- An employee of Public Storage dumped (yes dumped) personal documents relating to Public Storage accounts in a neighborhood park ...
-- Complaint Posted by Kalavinka.3 on 02/07/2013

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Deceptive Business Practices and Horrible Dispute Resolution System - Public storage
EDMONDS, WASHINGTON -- I strongly caution anybody considering using this company, at this location (Hywy 99 in Edmonds) or anywhere else. The on-site ...
-- Complaint Posted by Annmj on 01/11/2013

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Rip off and rat infested
BROOKLYN, NEW YORK -- The prices are too high and at the time of moving in my things they informed me that I should move out before the 6th of the ...
-- Complaint Posted by Denesha.whitton on 12/05/2012

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Rip Off and Not Professional
JAMAICA, NEW YORK -- Never again will I ever use Public Storage or tell anyone to use Public Storage. They are a rip off and the property managers ...
-- Complaint Posted by Natashapierre30 on 12/01/2012

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You Will Pay More Than Your Your Rent - Storage Rental
STERLING HEIGHTS, MICHIGAN -- Cooperate management are far from profession. They do not work with the employees, nor do they work with the customers. If you're ...
-- Complaint Posted by Migellejorden on 11/18/2012

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Impressive Customer Service - Payment Process and Lease Presentation
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being down ...
-- Compliment Posted by Lisal on 10/21/2012

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VERY UNHAPPY, NEVER AGAIN - Storage
WEST PALM BEACH, FLORIDA -- Though the customer service was wonderful, the place was disgusting! I only had my unit for 2 weeks when I decided to remove ...
-- Complaint Posted by Kendriacartwright on 08/29/2012

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UNHAPPY CUSTOMER - UNIT RENTAL
BROOKLYN, NEW YORK -- Poor customer service especially from the site manager, he refuses to help me, when I Informed him that I had moved out of my ...
-- Informative Posted by Oryhana06 on 07/10/2012

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Public Storage Employees in Austin, TX Helped Couple Take My Car From Behind Secured Gates - Storage
AUSTIN, TEXAS -- Today, May 21, 2012 at around 9:55 in the morning, I went to Public Storage at 13675 N US Highway 183, Austin, TX 78750 location. ...
-- Complaint Posted by Pro_surveyor on 05/21/2012

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Terrible customer service ever - storage unit
SANTA ANA, CALIFORNIA -- I am being charged for a service that I never used or purchased. I used public storage in Santa Ana location. Stayed 2 months ...
-- Complaint Posted by Cyoldas57 on 03/06/2012

Unhappy Customer - Storage Unit Rental
CORONA, CALIFORNIA -- I was late paying my rent only by two weeks, due to my being out of town for my job as a long distance trucker. I kept in contact ...
-- Complaint Posted by Thomasa76021 on 12/03/2011

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